Higher Education Products Update. <Insert Picture Here> 02 June, 2010 DEUG. Mark Armstrong Vice President, Higher Education Product Development

Transcription

1 Higher Education Products Update <Insert Picture Here> 02 June, 2010 DEUG Mark Armstrong Vice President, Higher Education Product Development

2 Safe Harbor The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle.

3 Agenda Oracle Higher Ed Application Strategy Higher Ed Products Roadmap Software & Support Delivery Model Global Market Focus Campus Constituent Management & Integration CRM for Higher Ed Strategic Drivers

4 Oracle Higher Ed Application Strategy

5 Oracle Higher Ed Applications Strategy 1. Expand Oracle support for the Higher Ed industry: Leverage the investment made in Oracle applications and technology development and acquisitions Apply a Higher Ed industry focus to position and deploy products ERP Apps, CRM, Analytics/BI, collaboration tools, etc. in a Higher Ed context Integrate Campus Solutions with relevant Oracle products to support customer adoption and compete in key regions 2. Deploy an architecture and release model that decouples Oracle s Student solution (Campus Solutions) from HCM (HRMS), and delivers functionality incrementally Deliver enhancements independently from the HCM product cycle Decrease cost and risk associated with combined HCM-CS upgrade Deliver features and products on a SOA-based, extensible architecture that can uptake new technology, evolve to the next generation product 2010 Oracle Corporation Proprietary and Confidential 5

6 Oracle Higher Ed Applications Strategy 3. Maintain customer operational integrity through: Timely regulatory updates Customer reviewed, non-invasive enhancements Leveraging the customer engagement model established with the HEUG 4. Support global business processes and improve competitive position in non-us regions Leverage Oracle s global reach to enter new and emerging markets Incorporate non-us Higher Ed business processes into the core product Grow the Higher Ed customer base to better support customers world-wide 2010 Oracle Corporation Proprietary and Confidential 6

7 Product Development Imperatives Tactical to Support the Strategic Standards: Tactical: make real progress towards meaningful and adopted standards, Oracle can help drive thru product and industry scale Strategic: enable robust and sustainable community source by deploying standard interfaces, methods and business processes, versus complex rule sets Academic Interoperability (Efficiency?): Tactical: planning and decision support for transfer students, recruiting Strategic: retention, pervasive online learning, just-in-time coursework, lifelong transcripts, performance management Cost containment: Tactical: regulatory compliance, infrastructure (e.g. IdM, MDM, ESB) Strategic: continuous delivery model, hosting/shared services options, subscription-based products 2010 Oracle Corporation Proprietary and Confidential 7 7

8 Higher Ed Products Roadmap

9 Feature Packs Key to the CS software delivery model Definition One or more new features delivered as part of the Campus Solutions 9.0 release process bundles Release Schedule Approximately two each year, dependent on the scope of new features Release activities are coordinated across Oracle development teams when a target feature pack encompasses multiple products (CRM, MDM, etc.) Oracle will re-deliver the CS 9.0 release, with maintenance applied, approximately once per year (C) 2009, Oracle All rights reserved. This document is provided for informational purposes only.

10 Sample Timeline Continuous Delivery Model A Conceptual View Campus Solutions 9.0 Support Maintenance Intervals Bundle Delivery Feature Pack 1 Feature Pack 3 Feature Pack 5 Feature Pack 2 Feature Pack 4 Feature Pack 6

11 Campus Solutions Global Growth Competition, Demographics driving demand for modern systems Expand the Higher Ed ecosystem to support all regions, capitalize on significant higher ed investment being made by their public and private sectors Evaluating New Translations Simplified Chinese Korean UK English Expanded French and Spanish Product enhancements to support flexible enrollment models Program Enrollment Marks and Exams Graduation processing Research Student Management Market Leader Strategic / Momentum Emerging (w/strategic potential) (C) 2010, Oracle All rights reserved. This document is provided for informational purposes only.

12 Integrating HR and CS Databases using the Higher Ed Constituent Hub (HECH) HRMS Hub Create / Update Person Data Quality Campus 1 Campus 2 Campus 3 Campus n Copyright Oracle Corporation 2007

13 Higher Ed Integration Integrating the Higher Ed Enterprise Campus Systems & Partners Oracle ERP Products 3 rd Party Housing, Library, Med Ctr, POS HCM PSFT 9.x EBS 12.1 CRM PSFT 9.x CRM OD Financials PSFT 9.x EBS 12.1 EPM PSFT 9.x OBIA (TBD) Campus Dept, Legacy, System, Research State/Province K12, Dept of Ed, Labor Campus Infrastructure Provisioning OIM, 3 rd party HECH CWS Campus Solutions PSFT HCM SAIP Academic Enterprise Collaboration Workspace, Content LDAP OVD, OID, 3 rd party SAIP Payment Systems Credit Card, ACH Funding Fed, State, Industry bodies Reporting Fed, State, Industry bodies 3 rd Party Products, External Trading Partners I n t e g r a t i o n Current Proposed Planned / Partner Learning Management IMS Standard 2009 Oracle Corporation Proprietary and Confidential

14 MDM & IdM Capability MDM IdM Provisioning, Role/Password Management Directory Services Access Management (Authn, Authz, SSO) Web Services Security Policy based access Attestation and Segregation of Duties Data Quality Engine (Cleanse/Standardized) Data Governance Cross Reference & Survivorship Rules Synch Clean Constituent Data Across Systems Address Validation/Enrichment

15 Oracle CRM Solutions for Higher Ed Two Solutions PeopleSoft CRM CRM On Demand Full enterprise-wide constituent lifecycle support Tight integration with Campus Solutions Deployed with same toolset as Campus Solutions Departmental or niche CRM opportunities SaaS/Hosted solution Embedded analytics and built-in data warehouse Copyright 2010, Oracle and/or its affiliates. All rights reserved.

16 Service Center for Higher Education New higher education version of Support and Self-Service Provide ability to enter and track cases via self service Action links provide quick drill-down to Campus Solutions for common actions Academic information embedded in case page Copyright 2010, Oracle and/or its affiliates. All rights reserved.

17 360 Degree View of Constituent Complete view of the individual across CRM and Campus Solutions Accessible by recruiter, support agent, marketing, faculty for real time decision making Configurable action links to Campus Solutions functions Can be extended for LMS, housing, library, or other 3 rd party systems Real time Campus Solutions data displayed Copyright 2010, Oracle and/or its affiliates. All rights reserved.

18 Copyright 2010, Oracle and/or its affiliates. All rights reserved.

19 Student Admin Integration Platform (SAIP) Administrative and Academic Interoperability 3 modes of integration (CS to academic systems) Based on IMS LIS specification Scoping and Association of classes Which classes are included in the extract and Section associations for creating the LMS course site Multiple target definition for classes To which target system(s) the Section will be sent Flexible section association, including cross-listed courses Cascading and default overrides Automatic provisioning LDAP Binding to support provisioning to non-services based solutions University of Michigan is live on SAIP (C) 2010, Oracle All rights reserved. This document is provided for informational purposes only.

20 Historical State Core vs. Customization Clear Distinction, Low Flexibility 3rd Party Apps (ex: Housing, Library, etc.) Business Technology Open Source (ex:faculty Rating) Learning Management CRM Enrollment State Reporting Financial Aid Customization Core Database FaceBook Online Admissions Payroll Localizations HRMS BPEL Linux Data Hub Web Center ID Mgmt Web Services Customer Widgets 3rd Party Tech (ex: IDM) 2010 Oracle Corporation Proprietary and Confidential 20

21 In Progress Extension Layer Enabled by Web Services 3rd Party Apps (ex: Housing, Library, etc.) Open Source (ex:faculty Rating) FaceBook Business Technology State Reporting Customization Learning Management Extensions Higher Ed Web Services Enrollment Payroll CRM Financial Aid HRMS Core Database BPEL Online Admissions Localizations Linux Data Hub ID Mgmt Web Center Web Services Customer Widgets 3rd Party Tech (ex: IDM) 2010 Oracle Corporation Proprietary and Confidential 21

22 Future State Open Platform Standards Drive the Open Community 3rd Party Apps (ex: Housing, Library, etc.) Open Source (ex:faculty Rating) FaceBook Learning Management Online Business Technology Higher Ed Web Services State Reporting Sakai Enrollment Payroll CRM Financial Aid HRMS Community Customization Extensions Core Support Database BPEL Admissions Localizations Data Hub ID Mgmt Linux Web Center Web Services Customer Widgets Social Networks 3rd Party Tech (ex: IDM) 2010 Oracle Corporation Proprietary and Confidential 22

23 Long-term Drivers Bifurcation of Student population 1. Underserved part-time, working mothers, continuing ed, low income Different relationship, more like a bank or service entity Demand for quality based on relevance, cost (not athletics, etc.) Now the majority - ~75% of Higher Ed enrollments 2. Traditional young, pursuing 4-year degree Want full traditional experience New learning modes, expectations for IT Only ~20% of Higher Ed population, but still dominant model Demand for New Models Convergence of knowledge methods, materials: Libraries, Providers, Cable/TV Growth, proliferation of private providers: focus on outcomes (student ROI), evidencebased design of coursework Learning Architecture that suit the pattern of learning: just-in-time (not just in case), high intensity progress-to-degree, remedial challenges blurring the line between K-12 and Higher Ed ( stem programs) Changing relationship with Government Demand for maturity as an industry: accountability, transparency, efficiency as top priorities 23

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