BPO / ITES Company Profile

Transcription

1 BPO / ITES Company Profile

2 BPO/ITES Topics About Techno Brain BPO/ITES IT Enabled Services Outsourcing to Techno Brain BPO/ITES Core Values & Differentiators BPO Portfolio Physical & Data Security Operational Procedure Client Partnership About Techno Brain Page No Techno Brain BPO

3 About Techno Brain BPO/ITES Techno Brain BPO combines world class Technology, Process Skills and Expertise to meet the client's requirements round the clock assuring business as usual. Techno Brain BPO located at the hub of East Africa's business community Nairobi, Kenya started its operations from October In March 2008 Techno Brain BPO, earlier known as Ken-Tech Data Limited, was taken over by Export Trading Limited and was incorporated with Techno Brain Limited. Techno Brain BPO is a fully owned subsidiary of Techno Brain Limited offering best of IT Enabled Services. Techno Brain BPO, with the support of Techno Brain, takes up outsourcing of processes that are enabled by Information Technology. These services span over diverse areas like finance, HR, administration, health care, telecommunication, manufacturing etc and are provided from e-enabled locations. Techno Brain BPO aims to provide B2B e-commerce solutions. Techno Brain BPO is a pioneer in managing business processes for companies around the world. The company blends process expertise, information technology and analytical capabilities in diverse industries to provide a broad range of services using its global delivery platform. Techno Brain BPO is an IT-enabled and Business Process Outsourcing services provider, which provides integrated solutions, Customer Lifecycle, Back-office Lifecycle Management, IT outsourcing services and outsourcing solutions to many of the local and International companies in a wide range of industries including retail, insurance, mortgage, banking and financial services, healthcare, telecommunications, technology, travel and hospitality. 1 Techno Brain BPO

4 IT Enabled Services Techno Brain BPO/ITES started with non-voice operations for local clients and grew up its competencies to handle voice, F&A, KPO and IT enabled services in a faster pace. Today Techno Brain BPO/ITES supports Clients' from US, South America,UK, India & Local clients across Africa in the fields of Finance & Accounts Services (F&A), Customer & Technical Service, Digitization, Market Research & Survey (KPO), Data Transcription & many more for the esteemed clients IT Enabled Services has drastically increased over years. It is more being recognized not merely as a tool of cost reduction but is also being considered as a management tool for achieving higher organizational effectiveness. IT Enabled Services is a revolutionary IT offshoot which can look after all outsourcing needs whether it's Customer Relationship Management (CRM), Finance & Accounting services, Transcription/Translation services, Data Processing, Document Handling or Call Centers. Outsourcing helps organization to focus on developing its core business. Outsourcing integrates all the tasks that are not part of the organization's main line activity or core process and streamlines business processes by improving operating performance, increase efficiency, productivity and control cost in order to help management better focus on increasing sales and market share, developing new and improved products and enhancing customer service and satisfaction. An organization can undergo the following benefits by outsourcing their processes: Gain a competitive edge Increase flexibility & capacity Enhance overall performance Improve customer satisfaction Manage security, privacy & risk Increase market share & revenues Improve productivity & operating efficiency Control cost through significant reductions Better process maturity & resource flexibility 2 Techno Brain BPO

5 Outsourcing to Techno Brain BPO/ITES Techno Brain BPO has a capacity of 150 seats which can host a maximum of 400 operational seats in a day and is available with modern infrastructure capable of operating continuously meeting 24x7 operations requirements. Techno Brain BPO offers a wide spectrum of high quality, time bound & cost effective IT enabled services to organizations globally through the offshore facilities available in Kenya. Outsourcing to Techno Brain BPO completely eliminates the costs of recruiting, hiring, training and payroll taxes. You don't have to deal with the stress of finding and hiring new people or reducing your work force when they aren't needed. Additionally, our decade old strong foothold in IT Solutions and Training enables us to offer end-to-end solutions to our clients across the globe. As an ITES customized solution provider, Techno Brain BPO brings a wealth of experience to both local as well as global clients. We offer a variety of voice and nonvoice IT enabled services that are specifically tailored to meet the needs of the outsourcing industry. After establishing Techno Brain BPO as one of the forerunners in the outsourcing industry in Kenya, we are positioning ourselves to be the ITES Service Provider of choice in the region. Techno Brain BPO, being a global company, is also socially responsible. As an initiative towards Corporate Social Responsibility, Techno Brain BPO division upgraded the existing Childline Kenya s Call Centre Infrastructure with the support of Rockfeller Foundation. 3 Techno Brain BPO

6 Core Values & Differentiators Techno Brain BPO has a capacity of 150 seats which can host a maximum of 400 operational seats in a day and is available with modern infrastructure capable of operating continuously meeting 24x7 operations requirements. Strives for excellence Shows transparency in all dealings Does not compromise on ethical values Constantly surpasses the client's expectations Strives to improve by seeking feedback from others Leads by example through personal accountability & credibility Makes objective decisions that are impartial & unprejudiced Recognizes its employees as the foundation of its success Reflects upon own experiences for continuous learning & growth Actively fosters the vision, mission & values of the organization Techno Brain BPO has built its value proposition as a client partner rather than a service provider with the ability to provide customized delivery solutions based on the client's requirements and enabling process improvements using industry benchmarks and standard quality processes. Listed below are few differentiators. Integrated IT & BPO delivery model The management team at Techno Brain BPO has a vast extensive experience of transitioning global business processes to Kenya and running effective service operations for global organizations. Kenya has one of the best education systems in Africa and enjoys over 80% of literacy. Techno Brain BPO recruits from a rich pool of talented, energetic and ambitious who are keen to be part of the growing success of Techno Brain BPO. We have one of the best learning and training facilities in the industry to train our work force. We are the FIRST pure play BPO/ITES Company in Kenya to grow organically and reach the present size. 4 Techno Brain BPO

7 BPO Portfolio We provide hybrid services to unlock business value by applying proven process methodologies and business excellence frameworks to significantly reduce costs, enhance effectiveness and optimize business processes. Techno Brain BPO is an end-to-end outsourcing provider with an extensive portfolio of services to offer. Customer Care Finance & Accounting Human Resources Inbound Customer Service & Technical Support Banking Payments, Loans & Mortgage Billing Helpdesk HR Services Sales Support E-Commerce Support Collections Internal Services Helpdesk Sales Pramote/Appointment Setting Chat, ing, Fax Services Billing Generation & Maintenance Accounts Payable Accounts Receivable Collections Balance Sheet Tracking & Maintenance Quick Book Accounting Banking Payroll Processing Employee Database Management NSSF Management / Fund Management Knowledge Services Order Management Procurement Market Research / Survey Market & Demand Analysis Data Mining Research ITES Consulting Lead Generation Order & Lead Generation Order Acceptance & Maintenance Order Processing Vendor Authorization Procurement, Purchasing & Payment Services Data Related Services Data Entry, Verification & Validation Data Scrapping Data Conversion Web Services Web Designing Online Sales & Marketing Supporting e-commerce Transactions Others Digitiization Services Scanning & Indexing Services Legal Services 5 Techno Brain BPO

8 Physical & Data Security Techno Brain BPO ensures high physical security for its premises, employees and also for the intellectual business solely be the property of client. Non- Disclosure agreement will be signed to protect client data by all employees & will be followed with all due regards. Pre-crisis security measures taken at different levels in the organization: System based security measures: All systems will be password protected USB ports will be disabled on all machines Restricted internet access to protect the confidential data from sending out of the office Employees will be working on a secluded section so as to enforce that all these measures are implemented Agents who handle financial information will be placed closer to the supervisor work stations for constant monitoring Physical & premises security measures : CCTV Cameras with remote access monitoring Security check for all employees at the entrance Mobile phones, PDAs, Bags, Pens & Papers not allowed inside the office World class fire & alarm services connected to our vendor central security desk Security enabled premises with biometric fingerprint access control for production area, Tech & Server rooms Post-crisis security measures: Client SLA followed Contracts signed with clauses on ensuring data security Insurance on data security considered to be taken based on work volume HR driven is investigation done & details are submitted to client on action points Recommendations also sent to management for further action 6 Techno Brain BPO

9 Operational Procedure At Techno Brain BPO we are continually expanding upon our knowledge and services to assist clients with successfully implementing of their Business Solutions across the Globe. In order to meet the individual needs of clients, Techno Brain BPO maintains a wide range of qualifications. We excel in our BPO / KPO/ITES Operational & Quality skills. Our extensive knowledge base entails us in planning and executing 24 X 7 Operations effectively. Moreover, our functional and technical experience extends to interfacing our CRM with our Clients Applications and various call based functions. At Techno Brain BPO we are continually expanding upon our knowledge and services to assist clients with successfully implementing of their Business Solutions across the Globe. Discovery Turning insights into actions Integrate needs vs deliverables Resolving clients business issues Building trust & respect with clients We at Techno Brain BPO follow a robustly defined operational procedure to ensure process integrity and minimize inherent outsourcing risks. We help clients establish the right outsourcing strategy, and help them in devising a plan to implement the strategy and de-risking the plan to ensure success. Discovery: At this stage, we try and understand clients' business, identify outsource opportunities, assess requirements, review environment and confirm validity. Analysis: For analyzing, we gather documentation, identify solution and costing, confirm and validate with client and prepare the process implementation plan. Transition Management & Implementation: At this juncture, we adapt process plan, emulate client process, document operating plan, and confirm performance requirements. 7 Techno Brain BPO

10 Client Partnership Techno Brain BPO an IT Enabled Service provider is about partnership and value creation, much about recognizing opportunities that the new economic climate provides. Techno Brain BPO is an organization with strong fundamentals, business & financial, governance models, increased appetite for risk, flexibility will continue to grow and thrive. Further, we also have a full service capability across BPO, IT and consulting in order to have a greater ability to impact client organizations. Further, we have invested in building a world class outsourcing capability center to support our strong technology and BPO credentials backed by global delivery. We will continue to make investments in all its strategic focus areas. The BPO/ITES engagement model like any other business imperative is based on trust, relationship, proven domain and above all a mutual desire to grow business and achieve gains and efficiencies in the system. It is not an anathema for poorly thought out business decisions or an alternative to ad hoc cost cutting business measures. Our clients and us recognize this and work with each other to make this a win all. Techno Brain BPO an IT Enabled Service provider is about partnership and value creation, much about recognizing opportunities that the new economic climate provides. Please be assured that we extend service to international standards with the state of the art facility that we have. Further it is empowered by internationally recognized methodology and operating procedures. Hence, our clients are always provided with the best service that is possible. We thank you for taking time to go through our profile and would be highly interested to work with your esteemed Organization. Feel free to contact us for detailed requirements. Customer Reference will be provided on request. 8 Techno Brain BPO

11 About Techno Brain Techno Brain, established in 1997, is an Intellectual Property driven Technology Services Company, committed to deliver innovative IT solutions, BPO/ITES services and IT Training worldwide. With unsurpassed technical expertise built over a decade, & having development centers in Africa, USA & Asia, Techno Brain, a Microsoft Gold Certified Partner and an ISO 9001:2008 Certified Company, offers high quality, cost effective, off-the-shelf solutions and products to Governments, Public Sectors, NGOs, and other large Private Organizations across the globe. Techno Brain s major IT products are InspireHRM, a Microsoft Certified Human Resources & Payroll Management System; MEsure, a CfMD (Certified for Microsoft Dynamics) certified Project Monitoring and Evaluation System; SecuRegister, Multi-modal Biometric System; AIRevenue, Airport Revenue Management System; and IFMS, Integrated Financial Management System; and IT Solutions are e-governance; Secure Credentials; Management Information System & Point Solutions. Techno Brain s BPO/ITES Division offers Customer Care, Finance & Accounting, Human Resources, Knowledge Services, Order Management and Web Services tailored to the global outsourcing industry. Techno Brain s Training Division has over a decade s of experience in imparting quality IT Training in Africa on Microsoft, CISCO, Oracle, RedHat and various International Diploma courses. Our Partners Microsoft Oracle New Horizons Serenic Corporation L1-ID GET NEC AWARE 3M Net Smart Washington D.C Dubai Hyderabad Addis Ababa Kampala Nairobi Dar es Salaam Lilongwe Lusaka Johannesburg Maputo 9 Techno Brain BPO

12 BPO / ITES Ltd. P.O. Box nd Floor - Office Block, Tuffsteel Campus (Next to Tusky's head quarter 400 mts away from City Cabanas) Mombasa Road, Nairobi, Kenya Tel: / 8, (USA) info@technobrainbpo.com Tanzania PO Box 10295, Plot Number 532, Msasani Peninsula, Dar Es Salaam, Tanzania Tel : / Fax: info.tanzania@technobrainltd.com Ethiopia P.O. Box 2535, Code 1250 KT12 Building, Ethio-China Friendship Road (Wellosefer) Addis Ababa Tel : /14 Fax: info.ethiopia@technobrainltd.com India II Floor, S.V.Square, Road No.36, Jubilee Hills, Hyderabad Tel : Fax : info.india@technobrainltd.com Kenya P.O. Box th Floor, Eco Bank Towers Muindi Mbingu St, Nairobi Tel : / Fax : info.kenya@technobrainltd.com Malawi Plot No 3/772, Area 3,Private Bag No 2625 Kamuzu Procession Road HAYAT building, Lilongwe Tel : Fax : info.malawi@technobrainltd.com Mozambique Av. OUA nr NUIT Maputo Tel : Fax : info.mozambique@technobrainltd.com South Africa 6th floor, South Wing, Sandton City Office Towers, Cnr. Rivonia & 5th Str. Sandhurst 2196, Johannesburg Tel : /5291/5306 Fax : info.southafrica@technobrainltd.com UAE P.O. Box Ras Al Khaimah Dubai Tel: Fax: info.uae@technobrainltd.com Uganda P.O. Box 33339, Unit 13/14 1st Floor, Metropole House Entebbe Road, Kampala Tel : / Fax : info.uganda@technobrainltd.com USA 1 Innovation Way Delaware Technology Park Newark, De USA Tel : Fax : info.usa@technobrainltd.com Zambia P.O. Box 33522, Plot No. 179 Luanshya Road, Lusaka Tel: Fax: info.zambia@technobrainltd.com