HelpDesk Tickets. How do I log a computer issue?

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2 HelpDesk Tickets How do I log a computer issue? Username is your first initial/last name i.e. ajones Password is the password you use to log into your computer i.e. ab1111c22 NOTE: Help us to help you. Please be as specific as possible about your issue. Stating my computer does not work is to vague to start trouble shooting an issue. Instead, explain the behavior your are seeing. Is there an error message? If so, write it in the helpdesk ticket. Indicate when the issue started to occur. Also, indicate the impact this issue is having on your ability to perform your job.» There is a 48 hour or 2 business day turn around on all helpdesk tickets. Exceptions can be made, when absolutely necessary.» NOTE: All login examples are in general. If you are unable to login, contact your schools ETS for further assistance.

3 PowerSchool How do I access PowerSchool? Two URLs to keep handy: Username In general is your first initial and last name then a semi colon followed by your password. For example: jdoe;ab1111c22» This site is used by the Principals, Counselors, Administrators, Secretaries, and ETSs. Username In general is your first initial and last name. For example: jdoe Password, For example: ab1111c22» This site is used by the Teachers and is now where your grading, attendance, etc. will take place.» NOTE: All login examples are in general. If you are unable to login, create a helpdesk ticket or contact your schools ETS.

4 PowerTeacher Gradebook You can access PowerTeacher Gradebook via the following web address: Username In general is your first initial and last name. For example: jdoe Password, For example: ab1111c22» NOTE: All login examples are in general. If you are unable to login, create a helpdesk ticket or contact your schools ETS.

5 PowerTeacher Gradebook Documentation and Quick Reference link The following link will take you to PowerSchool Teacher Gradebook documentation: PowerSchool Teacher Documentation The following link will take you to PowerSchool Teacher Quick Reference Guide: PowerSchool Teacher Quick Reference Guide

6 District Website How do I obtain district information? By clicking on the Intranet link, the URL will change to this is the staff area of our website. From here you can access the substitute system, absentee request forms, as well as a number of other important forms and URLs that will help you get through the school year. This is also the area in which you can find the form to Request Permission to use certain Videotapes, VCRs, and Movies.

7 Teacher WebPage I would like to create a webpage that my students and their parents can access. Click on Home then choose Teacher Pages Username is generally your first initial last name, I.e. asmith Password is your password you use to access your webmail NOTE: You can also access your webpage by going to the the main district website, choosing your school, and clicking on Teacher Pages.» NOTE: All login examples are in general. If you are unable to login, create a helpdesk ticket or contact your schools ETS.

8 Web Mail Accessing your via the Web Username is generally your first initial last name, I.e. asmith Password is your network password NOTE: This is our new application. NOTE: All login examples are in general. If you are unable to login, create a helpdesk ticket or contact your schools ETS.

9 District List of Supported Hardware and Software For technical information, supported hardware and software lists, procedures, as well as FAQ s please visit the following District webpage: There is a lot of great information on this webpage, take the time to go through it.

10 Scheduler How can I schedule time in a conference room or a computer lab? Username is your first initial/last name i.e. wsmith Password is your network password NOTE: All login examples are in general. If you are unable to login, create a helpdesk ticket or contact your schools ETS.

11 Substitute System Help, I need a Sub. Access ID: Is your Employee ID Pin: Sub number which is obtained when you log into the sub system for the first time. Remember to also fill out a request to be absent form. You will find this form on: NOTE: All login examples are in general. If you are unable to login, create a helpdesk ticket or contact your schools ETS.

12 Filters for and Internet The district has a filter for the Internet called 86. It blocks websites based on wording found in the URL. For example: If the 86 filter picks up on the word game then it will categorize it as such and block that site. Note: We cannot unblock individual pages of website, it is all or nothing. Much of what is blocked is based on Legislative directive. The district also has a filter for . It is called a Spam filter. is blocked based on wording in the subject and the sender. We get about 90,000 incoming s everyday to the district 15,000 are actually legitimate s. 95% of incoming are blocked by the Spam filter. If you receive an that you find inappropriate, simply delete it. If we turn the filter up to block more items, we will end up blocking legitimate s.

13 High Access Opened Filter Please read carefully. Thank you. As the saying goes with great access comes great responsibility. High access is here. We need to make sure you are aware of a few key items. 1) What the teacher will see. When a teacher tries to access a website that is blocked, i.e., YouTube, an authentication screen will appear. The teacher will then need to type in their username and password in order for the site to launch. A teacher s authentication username and password is good for 30 minutes. When the teacher navigates to another site after that 30 minutes, they will need to type in their username and password again to access another site that has been blocked. 2) The authentication screen will be displayed not only on the teacher s computer but also on the student s computer. Meaning, if a student logs in and he or she tries to go to YouTube, for example, they will be presented with the authentication screen. The students username and password will NOT allow them access to the website; however, a teachers user and password will. Therefore, the teacher must NEVER authenticate a website by typing in his or her username and password on a student s workstation. 3) Never let a student use the teacher s workstation. 3) All materials accessed from the web MUST be directly correlated to the curriculum. 4) Materials must be reviewed/downloaded prior to it being projected to the class. For example, do NOT go to YouTube while your computer is being projected on the screen. Download the video first then project it to the class. 5) There are sites that are still blocked (porn for example) and will remain blocked. Your username and password will NOT allow you access to these sites.

14 The Green House Effect Due to the request of green students, we will be shutting down all MAC computers in the High School at 6:00 p.m. everyday. You MUST make sure you are logged out of your computer at the end of each day. If you do not, you may loose files. Please keep in mind, the brightness of the computer may, by default, be turned down when you restart your computer. If you turn your computer on and the screen is dim, simply choose the F2 key to increase the brightness.

15 Hardware and Software Requests When requesting hardware or software please refer to the following Flowchart and Request forms: Hardware and Software Flowchart and Request Forms The Technology Request form must be filled out for new software installs. Desktop users, please keep in mind that installs will only take place TWICE A YEAR, JULY and FEBRUARY. All requested software must be receive 4 months prior to the install. For example, if you want to have a certain software installed on your computer for the July image, the software must be given the me by February 28th. No NEW software will be installed on the FEBRUARY image. Only updates will be included on this image. Updates to currently installed software must be given to me by October 30th Laptop users, please keep in mind that installs will only take place ONCE A YEAR, JULY. If you want to have a certain software installed on your computer for the July image, the software must be given the me by February 28th. NOTE: All software must be tested and approved before it will be installed on the image. Requested software CAN BE DENIED. Below you will find a list of already approved software and hardware. Please take a look.

16 Basic Troubleshooting for Macs What should you do if your computer freezes? Try and Force Quit the application that could be causing the computer to freeze. Hold down the Option, Apple, and Escape key for about 5 seconds. You can force quit an application from here. If this does not work, reboot your computer by holding in the power button for about 8 seconds until the screen turns black. Turn the computer back on. If your computer is acting strange, for example you log in and there is nothing on your desktop but a blue screen and your menu bar, what should you do? Restart your computer by going to the menu bar and choosing File\Restart. If the menu bar is not on the screen, Reboot your computer by holding in the power button for about 8 seconds until the screen turns black. Turn the computer back on. If you are still having issues, create a helpdesk ticket. If you cannot access the internet to create a helpdesk ticket, call your schools ETS or on site Tech Specialist. If your computer will not boot up, what should you do? Check all cabling, make sure it is secure, if the computer will still not boot up, create a helpdesk ticket by going to another computer, logging in and creating the ticket or call your schools ETS or on site Tech Specialist. When you have a general technical issue, for example, PowerTeacher Gradebook, what should you do? Create a help desk request...helpdesk.pcschools.us. If your phone is not working, what is the first thing you should do? Reboot the phone by unplugging the network cable that is going from your phone to your computer. Plug the cable back into the phone and let the phone boot up. If at this point the phone is still not working, create a helpdesk ticket.

17 Side Note Do not under any circumstances log into multiple computers at the same time. You can and will mess up your account.