IT Handbook. Contents

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "IT Handbook. Contents"

Transcription

1 IT Handbook The IT team has provided some resources for you to help you in your job. Please use these tools to help our department help you with any issues that you may be having with your computer. Some of these tools are a helpdesk ticketing system, access to mail that is quarantined by our Spam service, access to our VPN and a print ordering system. Contents Helpdesk... 2 Quarantined Whitelisting Quarantined senders... 6 Wireless... 7 Equitrac ( Printing)... 7 Thinkmart VPN Exchange IT Handbook Page 1 of 28

2 Helpdesk The THINK Helpdesk is a website IT has created so that you can submit a ticket for help with any technical problems you may be having e.g. if your laptop or tablet is no longer receiving . To submit a ticket Open any web browser and type in Once the page loads you will have a place to enter your username and password. It is the same as the username and password for your or computer The first time that you log in, it will ask you for some information and a picture. Please fill out the entire section as it helps IT identify and help you. IT Handbook Page 2 of 28

3 Once you have entered in your data, you are ready to create a ticket! Fill out the Summary and Description for the problem and click submit request Once you submit a ticket, IT will respond. You will get notifications with the responses and respond in kind by logging back in and clicking on the open ticket. Once the ticket is open, you can view all of the comments, add new ones and add attachments. IT Handbook Page 3 of 28

4 Three other resources are also available through this Helpdesk Portal including Frequently Asked Questions, a list of important contacts and a link to the suggestion box. Quarantined At THINK Together we have an spam filtering service that will block certain types of from going into your inbox. This service sends a daily if you have any that were blocked showing what s were blocked. Here are the directions to access those and release them into your inbox if one of the s that was blocked is something that you would like to receive. Using Quarantine to release When you get the telling you that you have messages in Quarantine, follow the steps below to release them: 1. Press the click HERE button IT Handbook Page 4 of 28

5 2. Once you have clicked that link, the website will ask you for your credentials. These are the same as what you use to log in to your ! 3. Once you have entered your credentials, you will go to a page that looks like the one below. You can either enter criteria to search for specific s or you can just click search to see all of your quarantined s. 4. Once you see your , CLICK THE CHECKBOX next to the and then click the APPROVE button. If you do not want the other s, please DELETE them IT Handbook Page 5 of 28

6 If the is from a sender that you would always like to receive mail from, you can also whitelist the . Whitelisting Quarantined senders When you are approving your quarantined items, you can put the sender on the Whitelist so future s from that sender will not be held in quarantine anymore. 1. Click on the subject hyperlink in the Quarantine interface. 2. Then click the Whitelist and approve button. 3. Then click the OK button. Future s from that sender will be allowed PLEASE use this with caution as the sender will not be blocked for any reason after being whitelisted! IT Handbook Page 6 of 28

7 Wireless At THINK Together we have wireless at all of the hub offices. This wireless does not require a password like most home based wireless networks. It operates by using the username and password that you use when you log into your computer normally. The wireless will not work with a computer that is not issued by THINK Together. When you log into a computer that has wireless like a laptop, a small icon located in the lower right hand corner of your monitor will show that it is connecting: Once it s connected, you will get this message indicating that your computer has been successfully connected to the wireless. If you see any other type of icon for your wireless in the system tray such as: Submit a ticket to the helpdesk so that the software can be removed and your laptop will be able to connect to the wireless. Equitrac ( Printing) When you print to the black and white printer, it will be held in a queue for all of the Xerox 5790 printers. You will be able to pick up the print job from any 5790 (B&W) printer in the company When you print to the color printer, it will be held in a queue for all of the Xerox 7556 Color printers in the organization. You will be able to pick up the print job from any 7556 (Color) printer in the company! NOTE: These print jobs will expire after 24 hours. You will need your THINK ID Badge to retrieve your print jobs from any of these printers IT Handbook Page 7 of 28

8 Registering your THINK ID Badge: Hold your card for 2 seconds over the card reader hooked to a Xerox printer It will ask you to register your card s Pin with your Active Directory ( ) Credentials. Press the Yes button to register. Type in your username just like you do to log into your computer. Then hit enter The next screen will ask for your password, type that in as you would normally. Again, hit enter. Now you are registered! You will never have to do this again (There is a $20 charge to replace a lost card) IT Handbook Page 8 of 28

9 Once registered, you can print your document on the 5790 s by pressing the Services Home button Then press the Custom Services button Then the Release Documents button Select the document you would like to print Finally, press the Print button IT Handbook Page 9 of 28

10 On the 7556 Color printer, hold your card over the reader to log in. Press the release documents button. Here, you will see what you have printed. Select the document(s) you want to print and press the print button. There are other buttons on the screen where you can print the job and save it to print again, select all the documents you would like to print, change the quantity you would like to print or delete your print jobs. Once you have printed your documents, you can either hold your card over the card reader again to log out, or press the log out button. One Last Note: Site Coordinators will not have to bring in paper into the Hubs anymore! 7556 Color Copies and Prints= 10 per page 5790 Black and White Copies and Prints= 1.5 per page Production = >.5 per page B&W 2 per page for color This new system tracks how much you print so that we can allocate costs back to your proper department. IT Handbook Page 10 of 28

11 Thinkmart Log In to THINKmart Website Home Page IT Handbook Page 11 of 28

12 My Profile Page Placing an Order IT Handbook Page 12 of 28

13 Select Type of Items in Order Select Type of Forms to Order IT Handbook Page 13 of 28

14 Select Number of Items and Add to Cart Continue Shopping or Checkout IT Handbook Page 14 of 28 curriculum,

15 Verify items in your shopping cart Item Preview View IT Handbook Page 15 of 28

16 To Cancel an Order IT Handbook Page 16 of 28

17 Finalize Order Details and Place Order IT Handbook Page 17 of 28

18 Generated when Order is placed IT Handbook Page 18 of 28

19 Check on Order Status from Home Page Order Status IT Handbook Page 19 of 28

20 If order is Rejected, you will receive this After you log on to THINKmart, your home page will show pending Rejections IT Handbook Page 20 of 28

21 Select Rejected Order from List to Modify Modify Rejected Order and Place New Order IT Handbook Page 21 of 28

22 If order is Approved, you will receive this For QACs, with new Approval Process, you will receive this IT Handbook Page 22 of 28

23 After you log on to THINKmart, your home page will show pending Approvals Select Order from List to Review IT Handbook Page 23 of 28

24 Reviewing Order Details and Approve or Reject (must include reason if Rejected) After you log on to THINKmart, your home page will indicate Rejections IT Handbook Page 24 of 28

25 VPN If you've heard about the VPN you may be asking "What is a VPN?" A virtual private network (VPN) is software that connects a remote computer through the Internet to a private network such as the THINK network. The VPN installers below install what is considered Remote Access VPN software. Remote access VPNs allow individual users to connect to a remote network, such as Site Coordinators in the field connecting to the THINK network. This means that you would be able to access everything that you are able to access while in the HUB offices from anywhere you have an internet connection. e.g. Shared drives, Outlook, Xerox printers etc. INSTALLATION INSTRUCTIONS Follow the steps below to install this software and use it to access company resources: 1. First you will need to download the appropriate installer file. If you are running XP, install the 32 bit version. (Skip to Step 2) If you are running Vista or 7, you will need to find out if you have the 32 or 64 bit version. IT Handbook Page 25 of 28

26 Click the windows icon located in the lower left hand corner of your monitor > Right Click Computer > Click Properties Once you click properties, you should get a window like the one below. Look for the line that says System Type. This will tell you what version of the installer you need. Below are the two installers. IT Handbook Page 26 of 28

27 2. Download the Installer Download the installer here think vpn installation guide 3. Install the software Once you have the installer downloaded, double click to run the installer. Read all of the prompts and install the VPN. 4. Once the installer has finished an icon will pop up on your desktop that looks like this: Please wait about 2 minutes for the driver to finish updating or you will get an error message "Failed to load IPsec Driver" 5 Run the software Double Click the icon to enable the VPN. It will ask for your THINK Credentials which are the same as your username and password you use to log into your . If you check the box that says remember my username and password, you won't have to enter them again in the future. 6. Once you see the bubble that says VPN Connection Established, you are connected to the THINK network and are able to use your computer as if it were connected to the network at one of the HUB offices. IT Handbook Page 27 of 28

28 7. Disable the software When you are done using the VPN, please disable it. To do this, you can right click or double click the S icon then click on disable. OR Exchange For when you are off site or Outlook is not working, there is a web based service at httpps://exch.thinktogether.org. You should use Internet Explorer to access this since any other browser will put you into outlook web access light. You use the same username and password that you use to log into your computer to access this resource. Once you are in the webmail service, it operates just like normal outlook with the exception of shared calendars. IT Handbook Page 28 of 28

Masergy Fax Solutions Virtual Fax and Fax Line User Guide

Masergy Fax Solutions Virtual Fax and Fax Line User Guide Masergy Fax Solutions Virtual Fax and Fax Line User Guide Version 1 July 30, 2015 Table of Contents Getting Started 3 Installation 3 Print to Fax..9 Web to Fax.13 Receiving Fax..17 Page 2 of 17 Getting

More information

Using Barracuda Spam Firewall

Using Barracuda Spam Firewall Using Barracuda Spam Firewall Creating your Barracuda account Your Barracuda account has been created for you if you are a current Hartwick College student, staff or faculty member. Setting Your Password.

More information

QUT PRINTING SERVICES. www.qps.qut.edu.au. Printing from your laptop. Connect your laptop to the student print queue

QUT PRINTING SERVICES. www.qps.qut.edu.au. Printing from your laptop. Connect your laptop to the student print queue QUT PRINTING SERVICES www.qps.qut.edu.au Printing from your laptop Connect your laptop to the student print queue Contents Using this guide 3 How to print from your laptop 3 Windows 8 4 Windows 7 Windows

More information

GREEN HOUSE DATA. E-Mail Services Guide. Built right. Just for you. greenhousedata.com. Green House Data 340 Progress Circle Cheyenne, WY 82007

GREEN HOUSE DATA. E-Mail Services Guide. Built right. Just for you. greenhousedata.com. Green House Data 340 Progress Circle Cheyenne, WY 82007 GREEN HOUSE DATA Built right. Just for you. E-Mail Services Guide greenhousedata.com 1 Green House Data 340 Progress Circle Cheyenne, WY 82007 Table of Contents Getting Started on Business Class Email

More information

Software Installation Requirements

Software Installation Requirements Software Installation Guide PrintIQ TM Software Installation Requirements Please use the following guide to ensure that you're meeting all requirements prior to installing the PrintIQ TM Xerox Device Agent

More information

How to install and use the File Sharing Outlook Plugin

How to install and use the File Sharing Outlook Plugin How to install and use the File Sharing Outlook Plugin Thank you for purchasing Green House Data File Sharing. This guide will show you how to install and configure the Outlook Plugin on your desktop.

More information

How to use SURA in three simple steps:

How to use SURA in three simple steps: How to use SURA in three simple steps: Most of SURA s functionality can be accessed through these three steps. 1) Download SURA to your computer Go to the SU Downloads page to obtain the SURA utility.

More information

OFFICE 365 SELF- CONFIGURATION GUIDE

OFFICE 365 SELF- CONFIGURATION GUIDE IT HELPDESK, REPUBLIC POLYTECHNIC OFFICE 365 SELF- CONFIGURATION GUIDE Version 7.0 IT Helpdesk 6-30-2015 0 TABLE OF CONTENTS Things to note before proceeding with this guide:... 1 Office 365 ProPlus Installation

More information

Barracuda Spam Firewall Users Guide. Greeting Message Obtaining a new password Summary report Quarantine Inbox Preferences

Barracuda Spam Firewall Users Guide. Greeting Message Obtaining a new password Summary report Quarantine Inbox Preferences Barracuda Spam Firewall Users Guide Greeting Message Obtaining a new password Summary report Quarantine Inbox Preferences Greeting Message The first time the Barracuda Spam Firewall quarantines an email

More information

Online Backup by Mozy. Restore Common Questions

Online Backup by Mozy. Restore Common Questions Online Backup by Mozy Restore Common Questions Document Revision Date: June 29, 2012 Online Backup by Mozy Common Questions 1 How do I restore my data? There are five ways of restoring your data: 1) Performing

More information

Florida Atlantic University VPN Client Installation Guide

Florida Atlantic University VPN Client Installation Guide Florida Atlantic University VPN Client Installation Guide VPN Client Installation Guide Page 1 Cisco VPN Client Installation Guide Please read the instructions below to assist with the process of downloading,

More information

Table of Contents. Changing Your Password in Windows NT p. 1. Changing Your Password in Alpha Connection.. pp. 1-3

Table of Contents. Changing Your Password in Windows NT p. 1. Changing Your Password in Alpha Connection.. pp. 1-3 Table of Contents Changing Your Password in Windows NT p. 1 Changing Your Password in Alpha Connection.. pp. 1-3 Not Able to Get Outlook Express Mail Because Alpha Connection Password Expires... pp. 3-4

More information

Email Migration Manual (For Outlook Express 6)

Email Migration Manual (For Outlook Express 6) Email Migration Manual (For Outlook Express 6) By SYSCOM (USA) May 13, 2013 Version 1.0 1 Contents 1. How to Change POP3/SMTP Setup for Outlook Express... 3 2. How to Login to Webmail... 7 3. How to Change

More information

Email Migration Manual (For Outlook 2010)

Email Migration Manual (For Outlook 2010) Email Migration Manual (For Outlook 2010) By SYSCOM (USA) May 13, 2013 Version 2.2 1 Contents 1. How to Change POP3/SMTP Setting for Outlook 2010... 3 2. How to Login to Webmail... 10 3. How to Change

More information

Webmail Friends & Exceptions Guide

Webmail Friends & Exceptions Guide Webmail Friends & Exceptions Guide Add email addresses to the Exceptions List and the Friends List in your Webmail account to ensure you receive email messages from family, friends, and other important

More information

Pentagon Message Exchange Setup Guide: All Devices

Pentagon Message Exchange Setup Guide: All Devices Pentagon Message Exchange Setup Guide: All Devices This guide has been sent to you to help you set up Pentagon Message Exchange on your equipment. In this guide, you will find the details required for

More information

Setting up Remote Desktop

Setting up Remote Desktop Setting up Remote Desktop Terminology: Host PC the computer you want to access remotely; the destination Client PC the computer you are actually using to access another PC; the source IP Address the numerical

More information

Microsoft OneDrive. How to login to OneDrive:

Microsoft OneDrive. How to login to OneDrive: Microsoft OneDrive The beauty of OneDrive is that it is accessible from anywhere you have an Internet connection. You can access it from a Mac or Windows computer. You can even access it on your Smartphone

More information

VPN Remote Access Installation and Configuration Guide Operating System: Windows (XP, Vista, 7 and 8)

VPN Remote Access Installation and Configuration Guide Operating System: Windows (XP, Vista, 7 and 8) INFORMATION SYSTEMS SERVICE NETWORKS AND COMMUNICATIONS SECTOR VPN Remote Access Installation and Configuration Guide Operating System: Windows (XP, Vista, 7 and 8) ΥΠΣ ΕΔ/50 November 2012 A. INSTALLATION

More information

Accessing the Mercy Remote Access Portal (SSL VPN)

Accessing the Mercy Remote Access Portal (SSL VPN) MERCY INFORMATION SECURITY TEAM Accessing the Mercy Remote Access Portal (SSL VPN) In order to access the Sisters of Mercy Remote Access Portal, you will need to complete the following steps. ** Important:

More information

Accessing and utilizing CCSF Spam Filter Program Barracuda

Accessing and utilizing CCSF Spam Filter Program Barracuda Accessing and utilizing CCSF Spam Filter Program Barracuda To combat the enormous amount of spam emails that CCSF employees receive on a daily basis, CCSF Technology Division uses the spam filtering program,

More information

VPN SOFTWARE - WINDOWS XP & WINDOWS 64-BIT INSTALLATION AND CONFIGURATION INSTRUCTIONS

VPN SOFTWARE - WINDOWS XP & WINDOWS 64-BIT INSTALLATION AND CONFIGURATION INSTRUCTIONS VPN SOFTWARE - WINDOWS XP & WINDOWS 64-BIT INSTALLATION AND CONFIGURATION INSTRUCTIONS INTRODUCTION These instructions are intended to provide students, faculty and staff members with instructions for

More information

ecstudent-ts Terminal Server How to Use

ecstudent-ts Terminal Server How to Use ecstudent-ts Terminal Server How to Use Connect to Cisco Any Connect Connect to Terminal Server, Set Options to Use Home Computer Files, Printers, Clipboard Use Network Folders Copy Files from Network

More information

ecfshome-ts Terminal Server How to Use

ecfshome-ts Terminal Server How to Use ecfshome-ts Terminal Server How to Use Connect to VPN Connect to Terminal Server, Set Options to Use Personal Computer Files, Printers, Clipboard Use Network Folders Copy Files from Network Folders to

More information

Office of Information Technology Resources Handbook for NSC Employees

Office of Information Technology Resources Handbook for NSC Employees NEVADA STATE COLLEGE Office of Information Technology Resources Handbook for NSC Employees Becoming Familiar with NSC s IT Resources and Policies Office of Information Technology Summer 2012 Table of Contents

More information

E-mail Encryption. How do I send my e-mail encryption key?

E-mail Encryption. How do I send my e-mail encryption key? E-mail Encryption SecurenCrypt e-mail encryption was designed to work as a plug-in with Microsoft Outlook. The following instructions are geared toward users encrypting e-mail with Outlook. However, throughout

More information

For Mac User Directions, see page 5

For Mac User Directions, see page 5 Windows Vista, Windows 7, and Windows XP with Service Pack 3 Remote Desktop Access For Mac User Directions, see page 5 This instruction allows district staff and students to access the Commack UFSD network

More information

MyNetFone Virtual Fax. Virtual Fax Installation

MyNetFone Virtual Fax. Virtual Fax Installation Table of Contents MyNetFone Virtual Fax MyNetFone Virtual Fax Installation... 1 Changing the SIP endpoint details for the fax driver... 11 Uninstalling Virtual Fax... 13 Virtual Fax Installation Follow

More information

Cloud Web Portal User Guide Version 2.0

Cloud Web Portal User Guide Version 2.0 Cloud Web Portal User Guide Version 2.0 Welcome to ncrypted Cloud! ncrypted Cloud is a Privacy, Security, and Collaboration application that uses Industry Standard Encryption Technology (AES-256 bit encryption)

More information

Remote Terminal Service (RTS) User Guide (Version 2.1)

Remote Terminal Service (RTS) User Guide (Version 2.1) Remote Terminal Service (RTS) User Guide (Version 2.1) Page 1 Table of Content Content Page 1 Introduction 3 2 Prerequisite 3 3 Logon Corporate Network via Internet 4 4 Download and Install RTS Client

More information

How to remotely access your Virtual Desktop from outside the college using VMware View Client. How to guide

How to remotely access your Virtual Desktop from outside the college using VMware View Client. How to guide How to remotely access your Virtual Desktop from outside the college using VMware View Client How to guide Author: ICT Services Version: 1.0 Date: November 2015 Contents What is the VMware View Client?...

More information

Wireless Printing Guide

Wireless Printing Guide Wireless Printing Guide University of Plymouth Wireless Printing Guide Page 1 Please Note In all cases you will need to be the local administrator of the pc you are installing the print drivers on. You

More information

Installing the Citrix Receiver for Windows desktop or laptop

Installing the Citrix Receiver for Windows desktop or laptop Installing the Citrix Receiver for Windows desktop or laptop Application Based (Citrix.com) RemoteAccess is the University's new service allowing you to access your University IT systems from anywhere

More information

Icebox - Sendio SPAM Filter

Icebox - Sendio SPAM Filter Icebox - Sendio SPAM Filter Sendio Icebox The Navajo Department of Information Technology (DIT) installed and implemented a SPAM filter in 2008 to capture unwanted mail before it gets to your email inbox.

More information

Icebox - Sendio SPAM Filter

Icebox - Sendio SPAM Filter Icebox - Sendio SPAM Filter Sendio Icebox The Navajo Department of Information Technology (DIT) installed and implemented a SPAM filter in 2008 to capture unwanted mail before it gets to your email inbox.

More information

Abila Grant Management. Document Management

Abila Grant Management. Document Management Abila Grant Management This is a publication of Abila, Inc. Version 2014 2014 Abila, Inc. and its affiliated entities. All rights reserved. Abila, the Abila logos, and the Abila product and service names

More information

Contents. VPN Instructions. VPN Instructions... 1

Contents. VPN Instructions. VPN Instructions... 1 VPN Instructions Contents VPN Instructions... 1 Download & Install Check Point VPN Software... 2 Connect to FPUA by VPN... 6 Connect to Your Computer... 8 Determine Your Machine Type... 10 Identify 32-bit

More information

CPS VPN Client Installation Guide

CPS VPN Client Installation Guide CPS VPN Client Installation Guide 1. Make sure you have Administrative Rights to perform a CPS VPN Client Installation on your computer. 2. Please close all the open applications before proceeding with

More information

Helpdesk 1-414-566-6740 Helpdesk@qg.com

Helpdesk 1-414-566-6740 Helpdesk@qg.com Introduction You have been identified as a Direct Marketing remote access user with the potential to access Customer Data. Direct Marketing customer requirements have mandated that Quad/Graphics associates

More information

Q. I use a MAC How do I change my password so I can send and receive my email?

Q. I use a MAC How do I change my password so I can send and receive my email? Password Change FAQ Q. I use a MAC How do I change my password so I can send and receive my email? A. First point a browser to http://www.redlands.edu/passwordmanager and change your password. Afterward,

More information

Microsoft Office 365 with MailDefender

Microsoft Office 365 with MailDefender (PC) for Microsoft Office 365 with MailDefender V1.0 Contents 1 Logging in to the Office 365 Portal... 3 1.1 Outlook Web Access Exchange & Lync... 3 1.2 Team Site SharePoint Online... 3 2 Configuring your

More information

DISTRICT SCHOOL BOARD OF COLLIER COUNTY. Internet Technology. Setting up VPN Access Windows 7. Revised 9-4-09

DISTRICT SCHOOL BOARD OF COLLIER COUNTY. Internet Technology. Setting up VPN Access Windows 7. Revised 9-4-09 DISTRICT SCHOOL BOARD OF COLLIER COUNTY Internet Technology Setting up VPN Access Windows 7 I N T E R N E T T E C H N O L O G Y Setting up VPN Access Windows 7 District School Board of Collier County Dr.

More information

Connecting to Remote Desktop Windows Users

Connecting to Remote Desktop Windows Users Connecting to Remote Desktop Windows Users How to log into the College Network from Home 1. Start the Remote Desktop Connection For Windows XP, Vista and Windows 7 this is found at:- Star t > All Programs

More information

Citrix Client Install Instructions

Citrix Client Install Instructions Citrix Client Install Instructions If you are using Citrix remotely, Information Technology Services recommends updating Citrix client to the newest version available online. You must be an administrator

More information

Information Technology Department. Miller School of Medicine New User Guide

Information Technology Department. Miller School of Medicine New User Guide Information Technology Department Miller School of Medicine New User Guide EDUCATION & COMMUNICATIONS Miller School of Medicine New User Guide 1051 NW 14 th Street #165, Miami, FL 33136 (305) 243-5999

More information

SJRWMD Cloud-Based Email Quick-Start Guide

SJRWMD Cloud-Based Email Quick-Start Guide SJRWMD Cloud-Based Email Quick-Start Guide Your email account is now in the Microsoft cloud, also known as Office 365. This change from onpremise email provisioning to the cloud allows the agency to provide

More information

Wireless Printing Setup Guide

Wireless Printing Setup Guide Temple University Beasley School of Law Wireless Printing Setup Guide Updated August, 2012 Temple Law Computer Services 8/27/2012 Table of Contents Computer Operating System Page Windows 7 2 Windows Vista

More information

IIT MOBILEPRINT. Mobileprint Workflow

IIT MOBILEPRINT. Mobileprint Workflow IIT MOBILEPRINT Mobileprint integrates with existing OTS printing system to enable user to print documents, images and email messages using email client or a web capable devices. This include smartphones,

More information

Nortel VPN Client. Customer Care Center Office of Enterprise Technology (OET) for Windows Vista 64-bit Operating System

Nortel VPN Client. Customer Care Center Office of Enterprise Technology (OET) for Windows Vista 64-bit Operating System Nortel VPN Client for Windows Vista 64-bit Operating System Please understand that these instructions ONLY pertain to users that are running Microsoft Windows Vista 64-bit Operating System. To find out

More information

Outlook Express POP Instructions - Bloomsburg University Students

Outlook Express POP Instructions - Bloomsburg University Students 1. Open Outlook Express by clicking Start, All Programs, and Outlook Express. 2. Click on the Tools menu and click Accounts. 1 3. Click on Add Mail 4. Enter your name and click Next. 2 5. Enter your full

More information

About PaperCut MF. Key benefits are:

About PaperCut MF. Key benefits are: About PaperCut MF PaperCut MF is a comprehensive print management system that can be securely accessed from anywhere on the network though a web browser. Key benefits are: You can print immediately without

More information

Using the University s Spam and Virus E-mail Filtering Service

Using the University s Spam and Virus E-mail Filtering Service Using the University s Spam and Virus E-mail Filtering Service Technology Help Desk 412 624-HELP [4357] http://technology.pitt.edu Overview The University of Pittsburgh s spam and virus e-mail filtering

More information

How to Connect to Remote Desktop & How to Use Cisco AnyConnect Secure Mobility Client Secure VPN Connection

How to Connect to Remote Desktop & How to Use Cisco AnyConnect Secure Mobility Client Secure VPN Connection How to Connect to Remote Desktop & How to Use Cisco AnyConnect Secure Mobility Client Secure VPN Connection Revised 09/2014 These instructions presume that you already have the Cisco AnyConnect Secure

More information

How to Use YourPrintCloud Wireless Printing for Xerox Copiers & Printers. revised 30 Jan 2015 1

How to Use YourPrintCloud Wireless Printing for Xerox Copiers & Printers. revised 30 Jan 2015 1 How to Use YourPrintCloud Wireless Printing for Xerox Copiers & Printers revised 30 Jan 2015 1 WIRELESS PRINTING SMARTPHONES YourPrintCloud Mobile smartphone apps support PDF s, Microsoft Word, PowerPoint,

More information

User Guide Microsoft Exchange Remote Test Instructions

User Guide Microsoft Exchange Remote Test Instructions User Guide Microsoft Exchange Remote Test Instructions University of Louisville Information Technology 1.1 Who Should Use It This guide is intended for University of Louisville Faculty and Staff participating

More information

Microsoft Windows Installation and Troubleshooting Guide

Microsoft Windows Installation and Troubleshooting Guide Remote Access Services Microsoft Windows - Installation and Troubleshooting Guide Version 2.1 February 19, 2013 1 P age TABLE OF CONTENTS 1 MICROSOFT WINDOWS XP INSTALLATION PROCEDURES... 3 2 MICROSOFT

More information

VPN Connection and Configuration

VPN Connection and Configuration VPN Connection and Configuration The assumption is made that you have already gained access to the internet either via a dialup, DSL, or cable modem connection. Please keep in mind that the slower your

More information

Towson University s VPN Virtual Private Network

Towson University s VPN Virtual Private Network Towson University s VPN Virtual Private Network OTS PUBLICATION: VPN01 REVISED 11-25-2008 TRAINING@TOWSON.EDU OFFICE OF TECHNOLOGY SERVICES =Shortcut =Advice =Caution Introduction When connecting through

More information

BOTTOM UP THINKING EMAIL SETUP INSTRUCTIONS. Unique businesses require unique solutions CLIENT GUIDE

BOTTOM UP THINKING EMAIL SETUP INSTRUCTIONS. Unique businesses require unique solutions CLIENT GUIDE BOTTOM UP THINKING Unique businesses require unique solutions EMAIL SETUP INSTRUCTIONS CLIENT GUIDE INDEX How to connect a. Deciding on best method (POP or IMAP) Setting up email on devices Webmail a.

More information

MiraCosta College now offers two ways to access your student virtual desktop.

MiraCosta College now offers two ways to access your student virtual desktop. MiraCosta College now offers two ways to access your student virtual desktop. We now feature the new VMware Horizon View HTML access option available from https://view.miracosta.edu. MiraCosta recommends

More information

Before You Begin: NOTE: Please read each step of these instructions carefully as not all steps include accompanying pictures.

Before You Begin: NOTE: Please read each step of these instructions carefully as not all steps include accompanying pictures. This document will walk you through the process of migrating your existing mail, contacts, and calendar from WOU s Webmail system to the WOU Gmail system. If you are not interested in migrating your mail,

More information

GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios Devices

GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios Devices GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios Devices GO!Enterprise MDM for ios Devices, Version 3.x GO!Enterprise MDM for ios Devices 1 Table of Contents GO!Enterprise

More information

Remote Access End User Reference Guide for F5 Edge VPN Client Access

Remote Access End User Reference Guide for F5 Edge VPN Client Access Remote Access End User Reference Guide for F5 Edge VPN Client Access Version 2.1 3/2/2015 This remote access end user reference guide provides an overview of how to download and install the F5 Edge VPN

More information

Connecting to LRDC Fileserver Remotely Using Windows Vista/7 & SRemote VPN

Connecting to LRDC Fileserver Remotely Using Windows Vista/7 & SRemote VPN Connecting to LRDC Fileserver Remotely Using Windows Vista/7 & SRemote VPN October 2013 In order to access the LRDC file server remotely/off campus, or from Wireless Pittnet, you must first authenticate

More information

GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios with TouchDown

GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios with TouchDown GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios with TouchDown GO!Enterprise MDM for ios Devices, Version 3.x GO!Enterprise MDM for ios with TouchDown 1 Table of

More information

Mimecast Addin Tips and Features

Mimecast Addin Tips and Features Mimecast Addin Tips and Features *New feature now available directly in Outlook* Where do I find the Mimecast Addin? The Mimecast addin is available from the Outlook desktop client and can be found under

More information

Installation and Setup Guide

Installation and Setup Guide Installation and Setup Guide Contents 1. Introduction... 1 2. Before You Install... 3 3. Server Installation... 6 4. Configuring Print Audit Secure... 11 5. Licensing... 16 6. Printer Manager... 17 7.

More information

TWO WAYS TO SCHEDULE A SCOPIA VIDEO CONFERENCE BASED MEETING. 1- SCOPIA USER PORTAL 2- OUTLOOK SCOPIA MEETING PLUG-IN

TWO WAYS TO SCHEDULE A SCOPIA VIDEO CONFERENCE BASED MEETING. 1- SCOPIA USER PORTAL 2- OUTLOOK SCOPIA MEETING PLUG-IN TWO WAYS TO SCHEDULE A SCOPIA VIDEO CONFERENCE BASED MEETING. 1- SCOPIA USER PORTAL 2- OUTLOOK SCOPIA MEETING PLUG-IN USING IVIEW SCOPIA USER PORTAL TO SCHEDULE A MEETING: GO TO: http://iview.utoledo.edu:8080/

More information

D3 TECHNOLOGIES SPAM FILTER

D3 TECHNOLOGIES SPAM FILTER D3 TECHNOLOGIES SPAM FILTER The D3 Technologies spam filtering provides virus, attachment, and spam filtering services for email. We check all emails for viruses and malicious content, since we feel these

More information

Connecting to Pitt s SRemote VPN Using Windows Vista / Windows 7 January 2012

Connecting to Pitt s SRemote VPN Using Windows Vista / Windows 7 January 2012 Connecting to Pitt s SRemote VPN Using Windows Vista / Windows 7 January 2012 In order to access the LRDC file server remotely/off campus, or from Wireless Pittnet, you must first authenticate to LRDC

More information

Xerox econcierge Account Setup Guide

Xerox econcierge Account Setup Guide Xerox econcierge Account Setup Guide Xerox econcierge Account Setup Guide The free Xerox econcierge service provides the quickest, easiest way for your customers to order printer supplies for all their

More information

Check current version of Remote Desktop Connection for Mac.. Page 2. Remove Old Version Remote Desktop Connection..Page 8

Check current version of Remote Desktop Connection for Mac.. Page 2. Remove Old Version Remote Desktop Connection..Page 8 CONTENTS SECTION 1 Check current version of Remote Desktop Connection for Mac.. Page 2 SECTION 2 Remove Old Version Remote Desktop Connection..Page 8 SECTION 3 Download and Install Remote Desktop Connection

More information

Windows XP Exchange Client Installation Instructions

Windows XP Exchange Client Installation Instructions WINDOWS XP with Outlook 2003 or Outlook 2007 1. Click the Start button and select Control Panel: 2. If your control panel looks like this: Click Switch to Classic View. 3. Double click Mail. 4. Click show

More information

How to connect to via VPN Remote Desktop for Windows 2000, XP, & Vista-32bit

How to connect to via VPN Remote Desktop for Windows 2000, XP, & Vista-32bit How to connect to via VPN Remote Desktop for Windows 2000, XP, & Vista-32bit Agnes Scott College offers remote desktop software for those who are approved to e-commute. Make sure you pick up the software

More information

Spectrum Health Virtual Desktop (VDI) (available only to select users at this time)

Spectrum Health Virtual Desktop (VDI) (available only to select users at this time) This page allows access to several Spectrum Health password protected areas. If you have any issues using these services, please contact the Spectrum Health Help Desk at 616.391.1361. Additional Security

More information

Managing Spam in E-Mail & More Introduction Spam Detector Block Sender E-Mail Filters

Managing Spam in E-Mail & More Introduction Spam Detector Block Sender E-Mail Filters Managing Spam in E-Mail & More Managing Spam in E-Mail & More Introduction Spam Detector Block Sender E-Mail Filters 1 Verizon Online 2 Managing Spam in E-Mail & More Managing Spam in E-Mail & More Introduction

More information

USING OUTLOOK WEB ACCESS

USING OUTLOOK WEB ACCESS USING OUTLOOK WEB ACCESS 17 March 2009, Version 1.0 WHAT IS OUTLOOK WEB ACCESS? Outlook Web Access (OWA) is a webmail service of Microsoft Exchange Server. The web interface of Outlook Web Access resembles

More information

Connecting to an ASU computer with Remote Desktop

Connecting to an ASU computer with Remote Desktop Connecting to an ASU computer with Remote Desktop The ASU computer you wish to connect to must be configured to allow remote access and you must find out the computer name, the methods are different between

More information

USING CAMPUS ANYWARE OVER THE VPN (WINDOWS XP)

USING CAMPUS ANYWARE OVER THE VPN (WINDOWS XP) USING CAMPUS ANYWARE OVER THE VPN (WINDOWS XP) This document will explain how to install Campus Anyware on your machine (if needed), and how to run Campus Anyware from your machine while you are connected

More information

Secure Messaging (Direct) Training Manual

Secure Messaging (Direct) Training Manual Secure Messaging (Direct) Training Manual 9D Revised 4.1.14 HealtheConnections Secure Messaging (Direct Mail) HealtheConnections Secure Messaging is a solution based on the Nationwide Health Information

More information

1. How to Register... 2. 2. Forgot Password... 4. 3. Login to MailTrack Webmail... 5. 4. Accessing MailTrack message Centre... 6

1. How to Register... 2. 2. Forgot Password... 4. 3. Login to MailTrack Webmail... 5. 4. Accessing MailTrack message Centre... 6 MailTrack How To Document 27 March 2014 Table of Contents 1. How to Register... 2 2. Forgot Password... 4 3. Login to MailTrack Webmail... 5 4. Accessing MailTrack message Centre... 6 5. Creating a MailTrack

More information

Table of Contents Chapter 1 INTRODUCTION TO MAILENABLE SOFTWARE... 3 MailEnable Webmail Introduction MailEnable Requirements and Getting Started

Table of Contents Chapter 1 INTRODUCTION TO MAILENABLE SOFTWARE... 3 MailEnable Webmail Introduction MailEnable Requirements and Getting Started Webmail User Manual Table of Contents Chapter 1 INTRODUCTION TO MAILENABLE SOFTWARE... 3 MailEnable Webmail Introduction MailEnable Requirements and Getting Started Chapter 2 MAILENABLE KEY FEATURES OVERVIEW...

More information

Using Remote Desktop with the Cisco AnyConnect VPN Client in Windows Vista

Using Remote Desktop with the Cisco AnyConnect VPN Client in Windows Vista Using Remote Desktop with the Cisco AnyConnect VPN Client in Windows Vista 1. In order to use Remote Desktop and the VPN client, users must first complete the Blackboard Remote Users training course and

More information

Access to applications and the network depends on whether or not you are using personal equipment or a Firm-issued laptop or desktop.

Access to applications and the network depends on whether or not you are using personal equipment or a Firm-issued laptop or desktop. Overview of Help & Tips The new System allows authorized users to log in and access the Firm s network through either Citrix or VPN (also known as Stonegate IPSec VPN). This system incorporates additional

More information

Initial Setup of Microsoft Outlook with Google Apps Sync for Windows 7. Initial Setup of Microsoft Outlook with Google Apps Sync for Windows 7

Initial Setup of Microsoft Outlook with Google Apps Sync for Windows 7. Initial Setup of Microsoft Outlook with Google Apps Sync for Windows 7 Microsoft Outlook with Initial Setup of Concept This document describes the procedures for setting up the Microsoft Outlook email client to download messages from Google Mail using Internet Message Access

More information

Citrix Remote Access Portal U s e r M a n u a l

Citrix Remote Access Portal U s e r M a n u a l Citrix Remote Access Portal U s e r M a n u a l 1 P a g e Table of Contents Table of Contents... 2 Introduction... 3 1. What is Citrix and how does it work?... 4 2. PC Setup/Internet Explorer - Connecting

More information

Before we dive in, here are a few terms that will be used throughout this document:

Before we dive in, here are a few terms that will be used throughout this document: Welcome to Houdinisoft! We re glad you re here. Spend a few minutes going through this guide to learn some Houdinisoft basics. We will introduce you to a number of useful Houdinisoft functions and concepts

More information

Secure File Transfer Guest User Guide Updated: 5/8/14

Secure File Transfer Guest User Guide Updated: 5/8/14 Secure File Transfer Guest User Guide Updated: 5/8/14 TABLE OF CONTENTS INTRODUCTION... 3 ACCESS SECURE FILE TRANSFER TOOL... 3 REGISTRATION... 4 SELF REGISTERING... 4 REGISTER VIA AN INVITATION SENT BY

More information

Windows Mail POP Instructions - Bloomsburg University Students

Windows Mail POP Instructions - Bloomsburg University Students 1. Open Windows Mail from your Start Menu. 2. Click on the Tools menu and click Accounts. 1 3. Click on Add to add your account. 4. Click on Email Account and then click Next. 2 5. Enter your full name

More information

Windows VPN and Epic Installation Instructions

Windows VPN and Epic Installation Instructions Windows VPN and Epic Installation Instructions Contents Read Me First... 2 Windows 8 VPN installation instructions... 3 Windows 7 VPN installation instructions... 5 BIGIPEdge FAT Client installation instructions...

More information

Charter Business Desktop Security Administrator's Guide

Charter Business Desktop Security Administrator's Guide Charter Business Desktop Security Administrator's Guide Table of Contents Chapter 1: Introduction... 4 Chapter 2: Getting Started... 5 Creating a new user... 6 Recovering and changing your password...

More information

Email - Spam Spam Email Firewall How Does the Spam Firewall Work? Getting Started username Create New Password

Email - Spam Spam Email Firewall How Does the Spam Firewall Work? Getting Started username Create New Password Email - Spam Spam Email Firewall ODU s Information Services has implemented a Spam Firewall to help you manage spam e-mail from Internet senders. Generally defined, spam e-mail is an unsolicited mailing,

More information

OCTOBER 9, 2015 NEW FEATURE: BARRACUDA SPAM FILTER I.T. SYSTEMS INNOVATION AND INTEGRATION JESSLYN WILKINSON IT TRAINING SPECIALIST

OCTOBER 9, 2015 NEW FEATURE: BARRACUDA SPAM FILTER I.T. SYSTEMS INNOVATION AND INTEGRATION JESSLYN WILKINSON IT TRAINING SPECIALIST OCTOBER 9, 2015 NEW FEATURE: BARRACUDA SPAM FILTER I.T. SYSTEMS INNOVATION AND INTEGRATION JESSLYN WILKINSON IT TRAINING SPECIALIST CONTENTS How to use this document... 2 Document Format Information...

More information

Printer Installation for Students. Installing WCBA printers on Windows 7 & 8

Printer Installation for Students. Installing WCBA printers on Windows 7 & 8 Printer Installation for Students Students taking our graduate level courses should automatically have permissions to all of our lounge printers. However, lounge access is restricted to specific student

More information

ACCESSING LEO USING AN UNCONFIGURED LAPTOP

ACCESSING LEO USING AN UNCONFIGURED LAPTOP STUDENT ID: PASSWORD: Please obtain your password by visiting IT-Helpdesk located at the WEST side of the Library. For making of appointment for configuring your laptop for RP or additional information,

More information

WHAT IS VIRTUAL DESKTOP? WHAT YOU NEED LOG IN TO VIRTUAL DESKTOP SET UP CITRIX RECEIVER REMOTE ACCESS GUIDE

WHAT IS VIRTUAL DESKTOP? WHAT YOU NEED LOG IN TO VIRTUAL DESKTOP SET UP CITRIX RECEIVER REMOTE ACCESS GUIDE WHAT IS VIRTUAL DESKTOP? Virtual Desktop is an online environment that allows you to access NSF applications and a virtual desktop that mimics a Windows 7 environment. You can use Virtual Desktop to use

More information

Getting started guide for installing printers and printing at UNIS

Getting started guide for installing printers and printing at UNIS Getting started guide for installing printers and printing at UNIS To be able to Print/Copy or Scan at UNIS you have to have a UNIS computer account. All print and copying is logged on your account. Students

More information

Guide for Setting Up Your Multi-Factor Authentication Account and Using Multi-Factor Authentication

Guide for Setting Up Your Multi-Factor Authentication Account and Using Multi-Factor Authentication Guide for Setting Up Your Multi-Factor Authentication Account and Using Multi-Factor Authentication This document serves as a How To reference guide for employees to execute the following MFA tasks: 1.

More information

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook Windows and MAC User Handbook How to Connect Your PC or MAC Remotely and Securely to Your U.S. Department of Commerce Account Developed for You by the Office of IT Services (OITS)/IT Service Desk *** For

More information