SOA ervaringen bij de KLM

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1 SOA ervaringen bij de KLM Het Electronic Booking Tool project Computable SOA Seminar 27 maart 2008 Theo Maas Lead Architect - KLM Passenger Commercial

2 Inhoud. Waarom: Airlines, e-business en SOA 2. Wat: KLM E-Business applicaties 3. Hoe: Het Electronic Booking Tool project 4. Vragen 2

3 Airlines, e-business en SOA Airlines: juist E-business! E-Business stimuleert de groei van airlines. Basisprocessen niet meer onderscheidend. Waarde toevoegen, voordat anderen het doen. Impliciete service vraag door derden. Klant-oriëntatie & klant bepaalt. Service Oriëntation is onvermijdelijk. 3

4 KLM en e-business 2008: 00% tickets = E-Tickets. Self Service Check In op vele luchthavens. Toenemend aantal self service E-applicaties toenemende klanttevredenheid. Basisprocessen via Global Distribution System. Verbreed en verdiep het aanbod: - richting de Travel Company, - Retail concept. 4

5 Commercial E-Business applicaties bij KLM Electronic Booking Tool 5

6 Commercial E-Business applicaties bij KLM Manage My Booking 6

7 Commercial E-Business applicaties bij KLM Check-In 7

8 Commercial E-Business applicaties bij KLM Flight Status Notification 8

9 Commercial E-Business applicaties bij KLM Flying Blue Loyaliteitsprogramma s 9

10 SOA Success factoren Governance - Business is eigenaar, change management, duidelijke scope van projecten Organisatie - nieuwe rollen en competencies Frameworks - Generatie van XML producten, verbeter/waarborg de productiviteit. Logging en monitoring - N.B.: services zijn stateless! Infrastructuur: - Enterprise Service Bus, XML Firewall, Methode - Hoe vind je business services vanuit de business processen? 0

11 Het Electronic Booking Tool project Nieuwe concepten: functioneel, technisch en infrastructuur. Aanpak: - RUP project in 6+ iteraties, oplevering 2008/ Ten eerste: SOA gerelateerde Proof Of Concepts. Applicatie en Services worden gebouwd in India. Verwacht: ± 80 Business Services, benaderbaar via: ± 5 Web Services.

12 De nieuwe Electronic Booking Tool Huidig ontwerp Web App Shop Nieuw ontwerp Web App Shop Buss Logic Data access CRM Booking process Payment Process Customer Geo Catalog Payment AirProduct Car Hotel Insurance 2

13 Best practices ontwerp methode () (overzicht) System Analyst Software architect Software Designer Implementator / (developer) Requirements Analysis Design Implementation id Deliv erables per high lev el model Requirements Model Analysis Model Design Model Implementation Model business obj ect Use Case Diagrams «class m odel» Conceptual Information Model «use» «static class model» Application Class Model Serv ice Model model optional feeds Serv ice Definition database schema Use Case Documents Use Case Realization Diagrams «use» Reused Serv ices «realize» «Class Model» «use» Behav iorial Diagrams Use Case Class M odel Sequence Diagrams «Dynamic class model» Application Controller Classes New Identified Serv ices «xsd» Schemas Serv ice Implementation Model generate Business Rules Serv er Side System Sequence Diagrams «Class» Use Case Controller «realize» «use» Interface spec «class model» M essage «use» «WSDL» Abstract WSDL generate Implementation Skeleton «use» Activ ity Diagram «realize» Interaction Design Control-Action- Response High Lev el Serv ice Definitions «class m odel» M essage «Component Diagram» Normalized Serv ice Component Landscape (rename to «Component Diagram» Application Architecture (rename to Integration Architecture Model) (Web) application Interface spec (UML) Application Architecture) Execution Architecture «use» External Serv ice Definition Pages «use» QA Artifacts Implementation Code Operations Architecture Base Architecture Model Supplementory reqs Implementation Subsystem «component diagram» Conceptual Serv ice Component Landscape Dev elopment Architecture «Component Diagram» Softw are Base Architecture deployment deliv erables Build scripts Junit tests Process Model Netw ork «Component Diagram» Specific Designs Architecture «Component Diagram» Batch System «Component Diagram» Ev ent Driv en Paths «Component Diagram» File Transfer To be AppliedDesign patterns (optional) 3

14 Best practices ontwerp methode (2) (requirements en analyse). Start met de use cases cd Conceptual Information Model PaymentOrder ClientApplication BusinessOw ner FraudeCheck Serv iceprov ider ud Do Payment PA/IA Bank CreditcardCompany sd UC300 - Select outbound and inbound product B2C Customer cd GetLocationDetailsRequest System Customer (from Actors) cd geography Request document GetLocationDetailsRequest +Location XSDattribute - ebt: boolean - includestates: boolean - locationtype: LocationType request required product(date, org, des, cabin class) Altea system Interface «extend» cd DoPayment GPS0 Do Credit - Debit Card payment GPS50 Do GPS000 Do «interface» Online CreditcardPayment Bank Payment «extend» IGeography payment + determineregion(determineregionrequest) : DetermineRegionResponse + getlocationdetails(getlocationdetailsrequest) : GetLocationDetailsResponse + getregions(getregionsrequest) : GetRegionsResponse «extend» Location XSDattribute - locationcode: string - locationtype: LocationType cd GetLocationDetailsResponse GetLocationDetailsResponse GPS40 Do 3D secure payment «XSDsequence» Sequence PaymentMethod 3DSecurePayment Product OnlineBankingPayment Contract AccountOw ner.. MembershipCard PSP PaymentFieldDescription MeansOfPayment BankAccount Creditcard 0.. CVVCheck LoyaltyProgram Country PaymentFieldCatalog ValidationRule BankAccountCheck 3. Bepaal business concepten Response document World Continents Continent XSDattribute - locationcode: string.. Countries «interface» Country IPaymentService XSDattribute - locationcode: string Cities City XSDattribute - locationcode: string + dopayment(dopaymentrequest) : DoPaymentResponse + getpaymentprocessstatus(getpaymentprocessstatusrequest) : GetPaymentProcessStatusResponse 0.. States State +State Airports 0.. Airport XSDattribute - locationcode: string.... XSDattribute - locationcode: string Warning list products and upsell options(org, des, cabin class) DoPaymentRequest PaymentOrder Possible product + upsell combinations Gedetailleerd add Surcharges on each product service model Warnings XSDattribute + Code: String.. + Origin: String + Reason: String + Text: String Error Gebaseerd op de High Level Errors services XSDattribute.. + Code: String + Origin: String + Reason: String + Text: String ClientApplication show conditions(product) Payment Product get product conditions 5. Klaar voor generatie IATA product conditions show product conditions 0.. DoPaymentResponse PaymentOrder choose outbound-inbound combi Contract PaymentMethod PaymentField Payment PaymentStatus add Surcharges show final Price breakdown (from BookingProcess) 2.Expliciete actor-systeem vraag 4. Schets de High Level services 4

15 - Gelaagd model - Positioneer in deployable units - Service Landscape Best practices ontwerp methode (3) service landscape architecture) 5

16 Best practices organisatie & aanpak Kennis en inrichting van het team - OO kennis is vereist! - Team: PM, Business, Info-Analyst, Architect, Software Designer - Project Management moet het SOA concept begrijpen. Governance & life cycle - Business manager doet service change management! - => eigenaarschap! - Visualiseer de afhankelijkheden! - Introduceer Lead Architecten en Reference Architecture Risico management - Onvolwassenheid van de tools. - Research & Development buiten de projecten! (Met dank aan DNV-CIBIT) 6

17 Best practices development UML ontwerp tool ud Do Payment PA/IA GPS0 Do Credit - Debit Card payment Customer (from Actors) GPS000 Do Payment «extend» «extend» «extend» GPS50 Do Online Bank payment GPS40 Do 3D secure payment Onderzoek Web Service frameworks genereer WSDL (web service document) Niet eenvoudig voor ontwikkelaars geen R&D gedurende het project. Gebruikers: Web Service Test tools? genereer Implementatie code runtime network 7

18 Best practices en dan mashups Aantrekkelijk voor de business! Opkomend fenomeen Standaarden en tools? Integratie uitdagingen: - Presentatie - Conversatie - Browser klachten 8

19 Vragen? 9

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