How to deliver Self Service IT Automation

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1 How to deliver Self IT Automation Roeland Verhoeven, Manager Cloud Supply Chain Simac ICT Rien du Pre, HP Cloud Solution Architect Datum:

2 Hoe te komen tot een Self Customer Centric Portal Er wordt inzage gegeven in het voortraject, de keuze voor HP, de partnerrelatie en het traject van de eerste ervaring met CSA tot en met de eindoplevering. De ambitie en wens voor een Marketplace achtig portaal waarin klanten hun eigen diensten kunnen bestellen, wijzigen en stoppen, dit alles op basis van abonnement vorm en inzage in gebruik en financieel overzicht.

3 Customer case HP s aanpak en benadering Simac s aanpak en benadering

4 HP en Simac Fase 1 Voortraject Fase 2 Start Cloud traject Fase 3 Portal optimalisatie Fase 4 Voortschrijdend inzicht Fase 5

5 Voortraject Cloud Agile partnership Matchen van eisen en wensen op HP solutions

6 Supply Delivery Demand HP Cloud Functional Architecture Design/Deploy Provision Use Assure Portal & Access Offer Mgmt. Demand Modeling User & Access Mgmt. Usage Reporting Catalog & Repository Order Billing & Rating SLA Compliance Quality of Experience Governance Risk Compliance Policies Standards & Architecture Business Modeling & Design Resource Template Design Infrastructure Capacity Modeling () Capacity Modeling (Resource) Request Processing & Activation Configuration Resource Configuration Usage Model Repository Resource Pool Mgr Dynamic Resource Monitoring Resource Pool Catalog & Repository Usage Metering Resource Provider Manager Quality of Health Resource Health POWER & COOLING SERVERS STORAGE NETWORK SOFTWARE INFORMATION CLOUD Strategy Demand Financial Invoicing Procurement Client Relationships Design Transition Operation Continuous Improvement Security Program Identity Mgmt. Information Infrastructure Monitoring Version 4.0

7 interfacing: Provisioning, billing, front office and back office Simac referentiemodel Front & Back office integration Add,Modify, Remove services Add or Delete User Customer Self Configuration Run reports Get Support Manage accounts & preferences integration Patch Deployment Storefront & marketplace SaaS Office Unified communications Help desk CRM Provisioning & orchestration Automated provisioning Resource monitoring Billing automation Invoice generation based upon usage Order processing & workflow Pricelist Fraud Prevention Licensing Integration deployment Unified collaboration (incl Sharepoint) Simac apps Databases (SQL) PaaS Ontwikkel platform MS Azure Business Intelligence Finance ERP & service Component definition & Infrastructure capacity Infrastructure Network Reporting Multi-tiered reseller support Virtual environment Security Identity Access Printing IaaS LAN/WAN Archiving VDI Hosted autenticatie Server (basis voorziening) Server Storage/ backup Monitoring, alerting & notification Auditing, reporting & SLA Storage (basis voorziening) Housing (power, cabling, etc.)

8 interfacing: Provisioning, billing, front office and back office Simac referentiemodel Front & Back office integration Add,Modify, Remove services Add or Delete User Customer Self Configuration Run reports Get Support Manage accounts & preferences integration Patch Deployment Storefront & marketplace SaaS Office Unified communications Help desk CRM Provisioning & orchestration Automated provisioning Resource monitoring Billing automation Invoice generation based upon usage Order processing & workflow Pricelist Fraud Prevention Licensing Integration deployment Unified collaboration (incl Sharepoint) Simac apps Databases (SQL) PaaS Ontwikkel platform MS Azure Business Intelligence Finance ERP & service Component definition & Infrastructure capacity Infrastructure Network Reporting Multi-tiered reseller support Virtual environment Security Identity Access Printing IaaS LAN/WAN Archiving VDI Hosted autenticatie Server (basis voorziening) Server Storage/ backup Monitoring, alerting & notification Auditing, reporting & SLA Storage (basis voorziening) Housing (power, cabling, etc.)

9 Supply Delivery Demand Infrastructure Design/Deploy Provision Use Assure Portal & Access Offer Mgmt. Demand Modeling User & Access Mgmt. Usage Reporting Catalog & Repository Order Billing & Rating SLA Compliance Quality of Experience Governance Risk Compliance Policies Standards & Architecture Business Modeling & Design Resource Template Design Infrastructure Capacity Modeling Infrastructure () capacity Capacity Modeling Infrastructure (Resource) capacity Request Processing & Activation Network Configuration Server Network Resource Auditing, Configuration Network Server reporting & SLA Usage Model Repository Resource Pool Mgr Dynamic Resource Monitoring Resource Pool Catalog & Repository Virtual environment Usage Auditing, Metering Resource Provider Server Manager reporting & SLA Storage/ backup Quality of Monitoring, Health alerting & notification Monitoring, alerting & notification Resource Health Server POWER & COOLING SERVERS STORAGE NETWORK SOFTWARE INFORMATION CLOUD Network Strategy Demand Financial Invoicing Procurement Client Relationships Design Transition Operation Continuous Improvement Security Program Identity Mgmt. Information Infrastructure Monitoring Security Version 4.0

10 interfacing: Provisioning, billing, front office and back office Simac referentiemodel Front & Back office integration Add,Modify, Remove services Add or Delete User Customer Self Configuration Run reports Get Support Manage accounts & preferences integration Patch Deployment Storefront & marketplace SaaS Office Unified communications Help desk CRM Provisioning & orchestration Automated provisioning Resource monitoring Billing automation Invoice generation based upon usage Order processing & workflow Pricelist Fraud Prevention Licensing Integration deployment Unified collaboration (incl Sharepoint) Simac apps Databases (SQL) PaaS Ontwikkel platform MS Azure Business Intelligence Finance ERP & service Component definition & Infrastructure capacity Infrastructure Network Reporting Multi-tiered reseller support Virtual environment Security Identity Access Printing IaaS LAN/WAN Archiving VDI Hosted autenticatie Server (basis voorziening) Server Storage/ backup Monitoring, alerting & notification Auditing, reporting & SLA Storage (basis voorziening) Housing (power, cabling, etc.)

11 Supply Delivery Demand Provisioning& orchestration, billing Design/Deploy Provision Use Assure Portal & Access Offer Mgmt. Demand Modeling User & Access Mgmt. Usage Reporting Catalog & Repository Order processing & workflow Order Billing & Rating Pricelist SLA Compliance Quality of Experience Governance Risk Compliance Policies Standards & Architecture Business Modeling & Design Component definition & Resource Template Design Infrastructure Capacity Modeling () Capacity Modeling (Resource) Request Automated Processing & provisioning Activation Automated Configuration service provisioning Resource Configuration Usage Model Repository & & service Resource Pool Mgr Dynamic Resource Monitoring monitoring Resource Resource Pool Catalog & Repository Reporting Usage Metering Resource Provider Manager Quality of Health Resource Health POWER & COOLING SERVERS STORAGE NETWORK SOFTWARE INFORMATION CLOUD Strategy Demand Financial Invoicing Procurement Client Relationships Design Transition Operation Continuous Improvement Security Program Identity Mgmt. Information Infrastructure Monitoring Fraud Prevention Version 4.0

12 interfacing: Provisioning, billing, front office and back office Simac referentiemodel Front & Back office integration Add,Modify, Remove services Add or Delete User Customer Self Configuration Run reports Get Support Manage accounts & preferences integration Patch Deployment Storefront & marketplace SaaS Office Unified communications Help desk CRM Provisioning & orchestration Automated provisioning Resource monitoring Billing automation Invoice generation based upon usage Order processing & workflow Pricelist Fraud Prevention Licensing Integration deployment Unified collaboration (incl Sharepoint) Simac apps Databases (SQL) PaaS Ontwikkel platform MS Azure Business Intelligence Finance ERP & service Component definition & Infrastructure capacity Infrastructure Network Reporting Multi-tiered reseller support Virtual environment Security Identity Access Printing IaaS LAN/WAN Archiving VDI Hosted autenticatie Server (basis voorziening) Server Storage/ backup Monitoring, alerting & notification Auditing, reporting & SLA Storage (basis voorziening) Housing (power, cabling, etc.)

13 Supply Delivery Demand Customer self service Add,Modify, Remove services Add or Delete User Run reports Configuration Portal & Access Manage accounts & preferences Get Support Offer Mgmt. Demand Modeling User & Access Mgmt. Usage Reporting Catalog & Repository Order Billing & Rating SLA Compliance Quality of Experience Governance Risk Compliance Policies Standards & Architecture Business Modeling & Design Resource Template Design Infrastructure Capacity Modeling () Capacity Modeling (Resource) Request Processing & Activation Configuration Resource Configuration Usage Model Repository Resource Pool Mgr Dynamic Resource Monitoring Resource Pool Catalog & Repository Usage Metering Resource Provider Manager Quality of Health Resource Health POWER & COOLING SERVERS STORAGE NETWORK SOFTWARE INFORMATION CLOUD Strategy Demand Financial Invoicing Procurement Client Relationships Design Transition Operation Continuous Improvement Security Program Identity Mgmt. Information Infrastructure Monitoring Version 4.0

14 Start Cloud traject

15 Portal optimalisatie

16 Cloud Center of Excelence, Grenoble 1. CSA 3 Technical Overview 2. Grenoble COE Datacenter Visit 3. CSA 3 deep dive demo End User Experience 4. CloudSystem Enterprise 5. CloudSystem Enterprise & ITIL Processes 6. CSA 3 Statement Of Direction

17

18 Voortschrijdend inzicht

19

20 Bezoek Executive Briefing Center Palo Alto Doelstelling EBC bezoek Opstellen roadmap voor BSM, reporting en data analytics Portfolio mgt Financial Level mgt Supplier & Contract mgt Asset en configuration mgt Change-Problem-Inc mgt Front Office s - Request Fullfilment - Knowledge mgt - Call handling Dashboard & Reporting Data Aanalytics; Improvement Integration with Third Party (Cloud) s Inzicht in de gelaagdheid en afhankelijkheid van de producten Wat verkrijgen we aan Rendementsverbetering Kwaliteitsverbetering Innovatiekracht Snelheidsverbetering Automatiseren wat we kunnen automatiseren, belangrijkste stap is managen van applicatie landschap. Appliance technology (Fusion-Pulsar), moonshot, datacenter everywhere

21 Simac s aanpak en benadering

22 Simac ICT Netherlands Dochter van Simac Techniek (>350 medewerkers) Focus op BeNeLux markt 170 million omzet in 2012 Meer dan 950 medewerkers Opgericht in

23 Simac Cloud Start in 2011 Organisatie binnen een organisatie Greenfield start, Cloud denken Cloud Organisatie voor Dummies, waar te koop? Organogram zegt niets over hoe je werkt

24 Suppliers Customers Cloud Organisatie iaas saas Portfolio paas xaas Design Sales & Support Supply Chain

25 Anders: voor-denken i.p.v. na-denken Customer demand Market demand Vision & Strategy Beheren Think, develop Global description Business catalog Technical catalog Design Automation Leveren Afstemming Monitoren Architecture Technical design Rapporteren Afstemming Implementation Simac Cloud reference Delivery Factureren Exploitatie

26 Cloud Start, 9 maanden later Wat hebben we geleerd Van 0% naar 60% automatisering Niet voldoende voor invulling van ambities Je kunt niet alles vooraf inschatten Weet wat je wilt anders krijg je wat je niet wilt Be informed, HP Discover, Cloud Center of Excellence

27 Waarom CSA voor Simac De noodzaak tot het geautomatiseerd leveren van alle diensten op een gestandaardiseerde & flexibele wijze Financiële druk, besparen van operationele Leveren van IAAS platform als springplank voor zusters voor PAAS en SAAS diensten Klanten vragen om Self Diensten

28 Waarom CSA voor klanten IT als dienst via een eigen zelfbedieningsportaal Uw eigen operationele dashboard Uw eigen actieve diensten Uw eigen financiële overzicht

29 CSA project: inhoud Creëren van portal, 3 services en billing integratie 1. Portal oplevering met 4 klanten 2. Automatische uitrol van een server, Fully Flexibel Server 3. Automatisch onboarden VM: Import Server 4. Automatisch uitrollen/aanpassen VDI werkplek: VDI SSR s 5. Integratie met Cloud Cruiser t.b.v. billing: Cloud Cruiser

30 De infrastructuur, de uitdaging

31 Wat geleerd 1. Eenvoudige vraag, bleek complex om te realiseren 2. Subject Matters Experts ketenervaren specialisten 3. People-Proces-Technology 4. Techniek = techniek, niet alles voorspelbaar 5. Cloud = agile, ook deze projecten, ontwikkeling tijdens ontwikkeling 6. Weet wat je wilt, anders krijg je wat je niet wilt requirements 7. Verdiep je in de mogelijkheden van het product, pas de dienst daarop aan

32 CSA 3.2 en op naar CSA 4.1 Ambities in de lijn van een Marketplace Portal Continues Upgrade: Diensten naar CSA, nieuwe klanten in CSA

33 Vragen

34

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