Cloud. Regie. Cases.
|
|
|
- Magdalene Maxwell
- 8 years ago
- Views:
Transcription
1 Cloud. Regie. Cases.
2 Agile SIAM Dave van Herpen Consultant Cloud Cases Regie 2
3 Grip op de cloud Hoe word ik een wendbare service broker? Cloud Cases Regie 3
4 Waarom cloud? innovation maintenance Private? Public? Cloud Cases Regie 4
5 Agility als pivot verhogen QoS verbeteren Agility verlagen TCO betrouwbaar flexibel kostenefficiënt Cloud Cases Regie 5
6 Agility
7 4 dimensies van Enterprise Agility Fit for future 1. Portfolio, risk & strategy alignment Sogeti Agile Portfolio Mgt (SAFe) Fit for enterprise 2. Dealing with size & complexity Fit for integration 4. Integrating external parties Sogeti Scaling Agile (SAFe) Fit for lifecycle 3. Collaboration throughout the lifecycle Sogeti Enterprise DevOps Sogeti Agile SIAM
8 Fit for integration Fit for enterprise Fit for future 1. Portfolio, risk & strategy alignment 2. Dealing with size & complexity Fit for integration Fit for lifecycle 3. Collaboration throughout the lifecycle 4. Integrating external parties Sogeti Agile SIAM
9 Waarom service integration? Rol IT - oud Rol IT - nieuw Reactief Eenmalig Single-source Service delivery Collaboratief Service Catalogus Multi-source Service broker
10 Service Integration - drivers Delivery snelheid over meerdere partijen Kostenreductie & omzetgeneratie in value stream Efficiency van integratieinspanningen Future-proof waarde van cloud investeringen Focus op innovatie voor demandfunctie Control & agility in balans in contracten Kwaliteitsgrip op externe leveranciers SPOSA (Single Point of Service Accountability)
11 Wat is het? Cloud Cases Regie 11
12 Wat is SIAM? Service Integration And Management Framework & Functie Geïnitieerd door UK Government Managen meerdere IT leveranciers (towers) Integratie services tbv business value Governance, processen & technologie UK Gov: Service integration and management lets an organisation manage the service providers in a consistent and efficient way, making sure that performance across a portfolio of multi-sourced goods and services meets user needs.
13 Supply SIAM Operational Model Business Unit 1 Business Unit 2 Business Unit 3 Business Unit 4 Business Unit 5 IT functions in Demand Organization: Strategy, Architecture & Policy Programs and Projects Service Integration & Management Demand Operational Service Tower Operational Service Tower Private Cloud Providers Private Cloud Providers SaaS Providers Application Maintenance Application Development Cloud Cases Regie 13
14 SIAM Processen Enterprise Architecture Program Mgt & Governance Architecture Vision & Design Architecture Roadmap & Plans Architecture Policy, Standards & Management Overall Direction & Support Programme Risk Management Project Management Standards Policy & Standards mgt (incl security) System Integration Requirement Development Validation Integrated Project Management 2. Servicedesk 2.1 Servicedesk General, 2.2 Incident, 2.3 Request Management, 2.4 Problem Management, 2.5 Access Management. 1 Core SIAM 1.1 Availibility Management 1.2 Capacity Management 1.3 Change Management 1.4 Event Management 1.5 IT Service Continuity Mgmt 3. Service Knowledge Management Central Repository for all Service Management Reference material 1.6 Service Asset & Configuration 1.7 Service Catalogue Mgmt 1.8 Service Level Management 1.9 Standards & Architecture 1.10 Financial Mgmt Support 1.11 Service Provider Management 4. Service Provide Assurance 4.1 Service Level Review 4.2 Service & Provider quality 4.3 ServProvider Compliance Project Risk Management Decision Analysis & Support 5. IT Security Support 5.1 Incident & Event Monitoring 5.2 Protective Monitoring 5.3 Forensic Analysis 5.4 Security Assurance/Accred. 5.5 Security Incident Prevention 6. Service Transition Planning 6.1 Service Transistion Planning 6.2 Project Management 6.3 Release & Deployment Planning 6.4 Transformation Delivery 7. Service Validation & Testing 7.1 Test Planning & Design 7.2 Service Evaluation 7.3 Test Environment Mgt. Retained Controls: Procurement & Contract mgt. Vendor management. Exit management. Service/Solution Assurance Requirements development Decision analysis & Support Assurance & Validation Service Strategie & Architecture. Demand Management. Business Service Catalog Business Relationship mgt Business architecture Financial management. Service Portfolio management. Risk management SERVICE TOWERS: eg Desktop Services, Hosting Services,Network Services (PSN), Cloud Services Retained organisation Retained supported by managed service SIAM services Services
15 Veranderende tijden... Cloud Cases Regie 15
16 ...vragen om een andere aanpak Cloud Cases Regie 16
17 Supply Agile SIAM Business Unit 1 Business Unit 2 Business Unit 3 Business Unit 4 Business Unit 5 Fit for future IT functions in Demand Organization: BIM, Strategy, Architecture & Policy Fit for enterprise Fit for integration Business Driven KPI s & SLA s Programs and Projects Value Stream Mapping & Cycle Time Agile Beheer Service Integration & Management Agile Contract Mgmt Demand icab Fit for lifecycle Operational Service Tower Operational Service Tower Private Cloud Providers Private Cloud Providers SaaS Providers Application Application Maintenance Development Cloud Cases Regie 17
18 Business Driven KPI s & SLA s BLA s Customer Satisfaction KPI Breakdown Cloud vs. SLR s
19 VSM & Cycle Time Reduction Value Stream Mapping Identificeren waste Optimaliseren flow SIAM als cycle time engine
20 AgileBeheer Wendbaar samenwerken Continu verbeteren WI Backlogs & NFR s Agile & Lean in beheer
21 Agile contract management SPM: Business KPI s & CSI Strategic fit > Functional fit Peer reviews tussen leveranciers Sturen op gedrag & vertrouwen
22 icab SIAM = Change Authority Transparantie changes & events Consolidated Release Planning Service Introductie & Integratietesten
23 Hoe kom ik er? Cloud Cases Regie 23
24 Agile SIAM: Aanpak Initiation Transformation Operation Processes & plan Kick off Demand, priorities, objectives Deliverables per sprint: Sprint Backlog Role assurance & RACI Processes & procedures Documentation Acceptance customer Assessment workshops Customer approval Go/NoGo Service Integrator role AgileBeheer Game Improvement / Transition Backlog Sprint 1: Govern BLA SLAs Raci Sprint 4: Improve Cap/Avail CSI Reporting Supplier mgt Security mgt Final proposal End of transition Operation & aftercare Collaboration & identification improvements Customer approval Go/NoGo Sprint 2: Operate Incidents Problems Sprint 3: Change Change Config Release Evaluation & closure transition Cloud Cases Regie 24
25 Agile SIAM - services Implement Agile SIAM Improve Agile SIAM Cloudproof Agile SIAM Agile SIAM as a Service
26 Dus Krijg grip op uw (cloud) IT-landschap...en maak uw Agile belofte waar...door verbetering van uw QoS...met reductie van operationele kosten...door inrichten/verbeteren/besturen via Agile SIAM
27 Vragen?? Cloud Cases Regie 27
ISACA Roundtable. Cobit and Grab@Pizza 7 september 2015
1 ISACA Roundtable 7 september 2015 ISACA Roundtable Cobit and Grab@Pizza 7 september 2015 2015 KPN Corporate Market B.V. ISACA, is a registered trademark of the Information Systems Audit and Control Association
How to deliver Self Service IT Automation
How to deliver Self IT Automation Roeland Verhoeven, Manager Cloud Supply Chain Simac ICT Rien du Pre, HP Cloud Solution Architect Datum: 17-06-2014 Hoe te komen tot een Self Customer Centric Portal Er
1 What does the 'Service V model' represent? a) A strategy for the successful completion of all service management projects
1 What does the 'Service V model' represent? a) A strategy for the successful completion of all service management projects b) The path to Service Delivery and Service Support for efficient and effective
Cloud. Transformatie. Cases.
Cloud. Transformatie. Cases. Dé cloud bestaat niet. maakt cloud concreet 2 IT Transformatie. Cloud? De vraag is niet of we gaan, maar wanneer en hoe #sogetidoethet Matthias Radder Cloud Consultant 3 In
Blue Fire Thames Court 1 Victoria Street Windsor SL4 1YB enquiries@bluefire-uk.com www.bluefire-uk.com
Blue Fire Thames Court 1 Victoria Street Windsor SL4 1YB enquiries@bluefire-uk.com www.bluefire-uk.com 1 1. Service Description Blue Fire is a Digital and IT Practice focused on supplying individuals and
Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services
Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4 3.2 Service description...
Cloud. Gebruik. Cases.
Cloud. Gebruik. Cases. Dé cloud bestaat niet. maakt cloud concreet 2 Overview Cloud Gebruik. Christiaan Hoos Alliance Manager Microsoft 3 Why Cloud? Cloud? 4 Cloud Promises... increase QoS improve Agility
Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services
Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4
The Service Catalog: drivers and challenges of enabling IT as a Service Broker
The Service Catalog: drivers and challenges of enabling IT as a Service Broker Felix Fernandez / June, 2014 @ffromero New Style of IT - Core Qualities Service Centric Operate Securely Connected IT Intelligence
Kinjal Mody 24 th November 2015. Service Design in Practice
Kinjal Mody 24 th November 2015 Service Design in Practice What is Service Design? ITIL Definition: Service Design is the design of appropriate and innovative services, including their architectures, processes,
Service Integration &
This is a DRAFT document, being published for review & comment The content is therefore subject to change & revision This document is part of the XGOV Strategic SIAM reference set Service Integration &
Which statement about Emergency Change Advisory Board (ECAB) is CORRECT?
ITIL Foundation mock exam 4 1. Which of the following is NOT a purpose of Service Transition? A) To ensure that a service can be managed, operated and supported B) To provide training and certification
An example ITIL -based model for effective Service Integration and Management. Kevin Holland. AXELOS.com
An example ITIL -based model for effective Service Integration and Management Kevin Holland AXELOS.com White Paper April 2015 Contents Introduction to Service Integration and Management 4 An example SIAM
ITIL Foundation. 182, Broadway, Newmarket, Auckland English, Entry Level IT Professionals. Language(s): Corporate Short Course
ITIL Foundation Length: Location: Language(s): Audience(s): Level: Vendor: Type: Delivery Method: 5 Days 182, Broadway, Newmarket, Auckland English, Entry Level IT Professionals Beginner ITIL Corporate
1 Why should monitoring and measuring be used when trying to improve services?
1 Why should monitoring and measuring be used when trying to improve services? a) To validate, direct, justify and intervene b) To validate, measure, monitor and change c) To validate, plan, act and improve
Foundation. Summary. ITIL and Services. Services - Delivering value to customers in the form of goods and services - End-to-end Service
ITIL ITIL Foundation Summary ITIL and s Design s - Delivering value to customers in the form of goods and services - End-to-end ITIL Best Practice - Scalable and not prescriptive - Gathered from Users,
Hong Kong Information Security Group TRAINING AGENDA
TRAINING AGENDA THE ITIL FOUNDATION CERTIFICATE IN IT SEVICE MANAGEMENT The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of
Integrated Management System Implementation (ISO27001/ISO9001/ISO14001)
Service Overview Governance is key to any organisation or Government department wishing to establish a proven and repeatable business formula. How organisations deliver that governance may vary considerably.
Taking back control of your Cloud Service life cycle
Taking back control of your Cloud Service life cycle Think BIG, start small to drive your portfolio to business innovation Erik van Busschbach New Style of IT - Core Qualities Service Centric Operate Secure
Kevin Holland Public Sector Service Management Consultant @ITILspecialist. All copyrights acknowledged
Kevin Holland Public Sector Service Management Consultant @ITILspecialist All copyrights acknowledged My credentials 9.5 years as a Service Management Specialist for the in house Service Integrator of
UvA college Governance and Portfolio Management
UvA college Han Verniers Principal Consultant Han.Verniers@LogicaCMG.com Programma Governance IT Governance, wat is dat? Governance: structuren, processen, instrumenten Portfolio Management Portfolio Management,
Free ITIL v.3. Foundation. Exam Sample Paper 1. You have 1 hour to complete all 40 Questions. You must get 26 or more correct to pass
Free ITIL v.3. Foundation Exam Sample Paper 1 You have 1 hour to complete all 40 Questions You must get 26 or more correct to pass Compliments of Advance ITSM www.advanceitsm.com 1. What is the main reason
Hva vil du med Service management i din organisasjon?
Hva vil du med Service management i din organisasjon? Syscom, Oslo - 3. november 2015 Karsten Grinderslev STEPS AHEAD AGENDA Current situation The Service Management Strategy Maturity Strategy scope &
ITIL Service Lifecycle Stream
ITIL Lifecycle Stream Syllabus at a Glance Strategy Design Transition Operation Continual Improvement Introduction to service strategy Introduction to service design Introduction to service transition
ISO/IEC 20000 ITIL Service Management V.2 V s V.3 Project ACE Andy Evans Programme Director and Strategic Programme Advisor
ISO/IEC 20000 ITIL Service Management V.2 V s V.3 Project ACE Andy Evans Programme Director and Strategic Programme Advisor Introduction Andy Evans 7 years with the Global Brand Leader in IT Service Management
What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?
ITIL Foundation mock exam 1 1. The Process Owner is responsible for which of the following? 1. Documenting the process 2. Defining process Key Performance Indicators (KPI) 3. Improve the process 4. Perform
ITIL Foundation for IT Service Management 2011 Edition
ITIL Foundation for IT Service Management 2011 Edition ITIL Rev 03.12 3 days Description ITIL (IT Infrastructure Library) provides a practical, no-nonsense framework for identifying, planning, delivering
HR Transformation and Future of HR Brussel, 25 april 2013 Material part 1/2
HR Transformation and Future of HR Brussel, 25 april 2013 Material part 1/2 Doelstellingen Ideeën uitwisselen over hoe een HR transformatie te starten Ervaringen delen over hoe HR toegevoegde waarde kan
An IT executive with over 25 years in the field A few companies I have worked for:
Jerry Gitlitz An IT executive with over 25 years in the field A few companies I have worked for: Chase Manhattan Bank IBM Goldman Sachs Bank of America I am ITIL, Six Sigma and CMM certified. Currently
Storage in Microsoft Azure Wat moet ik daarmee? Bert Wolters @bertwolters
Storage in Microsoft Azure Wat moet ik daarmee? Bert Wolters @bertwolters Welk deel van het platform hebben we nu behandeld? Agenda Recap: Storage Account Nieuw! Premium Storage Nieuw! Native backup voor
Aligning CMMI & ITIL. Where Am I and Which Way Do I Go? 2006 - cognence, inc.
Aligning CMMI & ITIL Where Am I and Which Way Do I Go? 2006 - cognence, inc. Agenda Where Am I? Current Situation Process Improvement Objectives How Do I Get There? CMMI ITIL Mapping, Commonalities, Differences
Wilhelmenia Ravenell IT Manager Eli Lilly and Company
Wilhelmenia Ravenell IT Manager Eli Lilly and Company Agenda Introductions The Service Management Framework Keys of a successful Service management transformation Why transform? ROI and the customer experience
Advanced Topics for TOGAF Integrated Management Framework
Instructor: Robert Weisman MSc, PEng, PMP CD Robert.weisman@buildthevision.ca Advanced Topics for TOGAF Integrated Management Framework ROBERT WEISMAN CEO BUILD THE VISION, INC. WWW.BUILDTHEVISION.CA EMAIL:
Enterprise services across a five product portfolio. Torbjörn Dimblad, VP Ocean Systems 28th April 2009
Enterprise services across a five product portfolio Torbjörn Dimblad, VP Ocean Systems 28th April 2009 WWL quick facts: A complete logistics offering across five products Supply Chain Management Ocean
ITIL V3 Foundation Certification - Sample Exam 1
ITIL V3 Foundation Certification - Sample Exam 1 The new version of ITIL (Information Technology Infrastructure Library) was launched in June 2007. ITIL V3 primarily describes the Service Lifecycle of
THE SERVICE MANAGEMENT OFFICE
3GAMMAINSIGHTS THE SERVICE MANAGEMENT OFFICE Driving IT performance in the face of rising complexity Luke Croome 1 Delivering IT services efficiently and effectively while managing a multi-vendor environment
Service Strategy and Design
Strategy and Design Traditionally, IT departments have been managed through technology silos like infrastructure, applications, etc. With the introduction of the latest edition of the Information Technology
ITSM in the Cloud. An Overview of Why IT Service Management is Critical to The Cloud. Presented By: Rick Leopoldi RL Information Consulting LLC
ITSM in the Cloud An Overview of Why IT Service Management is Critical to The Cloud Presented By: Rick Leopoldi RL Information Consulting LLC What s Driving the Move to Cloud Computing Greater than 70%
ITIL: Foundation (Revision 1.6) Course Overview. Course Outline
ITIL: Foundation (Revision 1.6) Course Overview The ITIL Foundation Certification Course introduces the new student to the fundamentals of IT Service Management as described in the IT Infrastructure Library
Service Definition: Agile Business Services
Service Definition: Service Definition: Description: Sogeti s offers a tailored approach to agile support whether you need help with agile development, testing, or both. Our comprehensive coaching and
OpenShift 3.0 in the Sogeti Services Factory
OpenShift 3.0 in the Sogeti Services Factory Michiel van Otegem Senior Architect & SogetiLabs Fellow Red Hat Forum, Zeist - 15 October 2015 OpenShift 3.0 in the SSF 2015 1 Business and IT challenges in
Virtualisatie. voor desktop en beginners. Gert Schepens Slides & Notities op gertschepens.be
Virtualisatie voor desktop en beginners Gert Schepens Slides & Notities op gertschepens.be Op deze teksten is de Creative Commons Naamsvermelding- Niet-commercieel-Gelijk delen 2.0 van toepassing. Wat
Mark O Loughlin IT Alliance
Mark O Loughlin IT Alliance Cloud Service Management A New Beginning What You Need to Know Mark O Loughlin Copyright Red Circle Strategies 2014 Introduction Service Management Principal Consultant - Service
Determining Best Fit. for ITIL Implementations
Determining Best Fit for ITIL Implementations Michael Harris President David Consulting Group Agenda Why ITIL? The Evolution of IT Metrics Towards the Business What do businesses need from IT Introduction
Challenges / Benefits of Business Service Management
Challenges / Benefits of Business Service OMNINET Facts and Figures: German based Software Company >15 years OMNITRACKER >400 man-years development included >50.000 concurrent clients installed Business
The ITIL v.3. Foundation Examination
The ITIL v.3. Foundation Examination ITIL v. 3 Foundation Examination: Sample Paper 3, version 3.0 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. There are no trick questions.
FINANCIAL SHARED SERVICES
FINANCIAL SHARED SERVICES Arie Geneugelijk, John Vervloet & Djimmy Zeijpveld 9-3-2016 Agenda Waarom bent u hier? Praktijkvoorbeeld Exact: Transitie naar shared service center Demonstratie Vragen? Waarom
Setting goals and measuring the value of Enterprise IT Architecture using COBIT 5 framework
Setting goals and measuring the value of Enterprise IT Architecture using COBIT 5 framework Karoline Westerlund, IT-strategist Umeå University, Sweden retirement Service Catalogue Defined framework Formalized
Information Security Governance
Information Security Governance Aart Bitter Aart.Bitter@information-security-governance.com Agenda Governance & Compliance Information Security Governance Aanpak om information security governance in organisaties
Service Catalog and Configuration Management Database as the Foundation of SIAM. Eija Hallikainen
Service Catalog and Configuration Management Database as the Foundation of SIAM Eija Hallikainen Master s Thesis Degree Programme in Information Systems Management 2015 Abstract 25.9.2015 Author(s) Eija
Appendix A: ICT and Information Management Strategy
Appendix A: ICT and Information Management 2014 2019 Head of Information and Business Change Sarah Caulkin October 2014 1 Version Control: Date Version Author Comments 04/08/14 0.1 Jo Harley First draft
The ITIL Foundation Examination
The ITIL Foundation Examination Sample Paper B, version 5.0 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. All answers are to be marked on the answer grid provided. 3. You have
The ITIL Foundation Examination
The ITIL Foundation Examination Sample Paper B, version 4.0 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. All answers are to be marked on the answer grid provided. 3. You have
Cloud Sourcing G-Cloud 5 Framework
Cloud Sourcing G-Cloud 5 Framework Cloud Sourcing Service Definition Document April 2014 Warnford Court, 29 Throgmorton Street, London, EC2N 2AT T: +44 20 7947 4176 Table of contents 1 Cloud Sourcing 3
Staying Agile in Disruptive Times. Rory Duncan 451 Research
Staying Agile in Disruptive Times Rory Duncan 451 Research In this session 1. Top 5 disruptive challenges for Enterprise IT 2. Tactics for staying agile 3. Examples 2 Top 5 Disruptive Challenges #1: The
Informatiebeveiliging volgens ISO/IEC 27001:2013
Informatiebeveiliging volgens ISO/IEC 27001:2013 Dave Hagenaars, directeur BSI Group Nederland Copyright 2012 BSI. All rights reserved. Inhoud Wie zijn wij? Waarom informatiebeveiliging? Wat is de relevantie
Cloud Business Case G-Cloud 5 Framework
Cloud Business Case G-Cloud 5 Framework Cloud Business Case Service Definition Document April 2014 Warnford Court, 29 Throgmorton Street, London, EC2N 2AT T: +44 20 7947 4176 Table of contents 1 Cloud
IP-NBM. Copyright Capgemini 2012. All Rights Reserved
IP-NBM 1 De bescheidenheid van een schaker 2 Maar wat betekent dat nu 3 De drie elementen richting onsterfelijkheid Genomics Artifical Intelligence (nano)robotics 4 De impact van automatisering en robotisering
ISEB MANAGER S CERTIFICATE IN ITIL INFRASTRUCTURE MANAGEMENT. Guidelines for candidates who are taking the ICT Infrastructure Examination
ISEB MANAGER S CERTIFICATE IN ITIL INFRASTRUCTURE MANAGEMENT Guidelines for candidates who are taking the ICT Infrastructure Examination This qualification is based on ITIL Infrastructure Management as
Identity & Access Management new complex so don t start?
IT Advisory Identity & Access Management new complex so don t start? Ing. John A.M. Hermans RE Associate Partner March 2009 ADVISORY Agenda 1 KPMG s view on IAM 2 KPMG s IAM Survey 2008 3 Best approach
Fundamentals for EHR Success
Fundamentals for EHR Success Angie Chew Monksfield Principal of Portfolio Lim Shih Hsien Deputy Director, Information Security Knowing the Pain Points This material contains information that is confidential
SITA Service Management Strategy Implementation. Presented by: SITA Service Management Centre
SITA Service Management Strategy Implementation Presented by: SITA Service Management Centre Contents What is a Service? What is Service Management? SITA Service Management Strategy Methodology Service
ITIL CERTIFICATE IN SERVICE OFFERINGS AND AGREEMENT
ITIL CERTIFICATE IN SERVICE OFFERINGS AND AGREEMENT The ITIL Certificate in Service Offerings and Agreement is intended to enable the holders of the certificate to the ITIL Foundation certificate in IT
Micro Focus 2012 Developer Conference April 17, 2012. Addressing today s challenges in application development
Micro Focus 2012 Developer Conference April 17, 2012 Addressing today s challenges in application development Paul Herzlich, Principal Consultant Creative Intellect Consulting Ltd 2 CIC: Who are we? Analyst
Free ITIL v.3. Foundation. Exam Sample Paper 4. You have 1 hour to complete all 40 Questions. You must get 26 or more correct to pass
Free ITIL v.3. Foundation Exam Sample Paper 4 You have 1 hour to complete all 40 Questions You must get 26 or more correct to pass Compliments of Advance ITSM www.advanceitsm.com 1 A Service is not very
Asset Management in praktijk AMC Seminar 8 november Bertrand van Leersum, ATO
Asset Management in praktijk AMC Seminar 8 november Bertrand van Leersum, ATO Europa investeert in uw toekomst uit het Europese fonds voor regionale ontwikkeling Over ATO Wind Energy Link B.V. Project
The ITIL v.3 Foundation Examination
The ITIL v.3 Foundation Examination ITIL v. 3 Foundation Examination: Sample Paper B, version 3.1 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. There are no trick questions.
ITIL: Service Offerings & Agreements (SOA) (Revision 1.6)
ITIL: Service Offerings & Agreements (SOA) (Revision 1.6) Course Overview This hands-on course leads to a Certificate in ITIL Service Capability Management - Service Offerings & Agreements. The series
The ITIL Foundation Examination
The ITIL Foundation Examination Sample Paper A, version 5.1 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. All answers are to be marked on the answer grid provided. 3. You have
Service Improvement. Part 3 The Strategic View. Robert.Gormley@ed.ac.uk http://www.is.ed.ac.uk/itil
Service Improvement Part 3 The Strategic View Robert.Gormley@ed.ac.uk http://www.is.ed.ac.uk/itil Service Management House Customers Avail. Mgmt Capacity Mgmt Service Level Mgmt Continuity Mgmt Financial
The ITIL v.3. Foundation Examination
The ITIL v.3. Foundation Examination ITIL v. 3 Foundation Examination: Sample Paper 4, version 3.0 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. There are no trick questions.
1 Executive Summary... 3. 2 Document Structure... 5. 3 Business Context... 6
Contents 1 Executive Summary... 3 2 Document Structure... 5 3 Business Context... 6 4 Strategic Response... 8 4.1 Platform... 8 4.2 Network... 10 4.3 Unified Communications... 11 5 Implementation status...
ITIL. Lifecycle. www.alctraining.com.my. ITIL Intermediate: Continual Service Improvement. Service Strategy. Service Design. Service Transition
Take your ITIL skills to the next level ITIL Lifecycle ITIL Intermediate: Part of the complete ITIL Education Program Advance your career Add value to your organisation Gain credits towards ITIL Expert
How To Compare Itil To Togaf
ITSM vs EA KAOS ITSM vs EA SH Needs Business Goals 2 GOVERNANCE EVALUATE PLANNING ITSM IMPROVING OPERATING Business Programs Projects DEVELOPING EA IMPLEMENTING IT service - ITIL 3 Lifecycle approach Service
Copyright 2013 Gravitant, Inc. Cloud Brokerage Makes IT-as-a-Service a Practical Reality
Copyright 2013 Gravitant, Inc. Cloud Brokerage Makes IT-as-a-Service a Practical Reality Table of Contents 3 Demand for IT-as-a-Service Figure 1: Current IT Service Request Model 4 Turning it Around, Leveraging
Designing and Implementing Cloud Governance: Cloud, and Cloud Governance, are Emerging Capabilities
Designing and Implementing Governance:, and Governance, are Emerging Capabilities Eric Marks President & CEO AgilePath Corporation emarks@agile-path.com Designing and Implementing Governance Governance
Duurzaam Supply Management
Duurzaam Supply Management Risico s en kansen NEVI Inkoopdag 24 juni 2014 Programma FIRA: De 3 minuten van de sponsor Opwarmen, wat is MVO/MVI eigenlijk? ING: De uitdaging van transparantie Vragen en discussie
HP DevOps by Design. Your Readiness for Continuous Innovation Rony Van Hove/ April 2 nd, 2015. HP Software: Apps meet Ops 2015
HP Software: Apps meet Ops 2015 HP DevOps by Design Your Readiness for Continuous Innovation Rony Van Hove/ April 2 nd, 2015 HP Software: Apps meet Ops 2015 Build it, test it, and fix the things that go
Service Portfolio Management PinkVERIFY
-11-G-001 General Criteria Does the tool use ITIL 2011 Edition process terms and align to ITIL 2011 Edition workflows and process integrations? -11-G-002 Does the tool have security controls in place to
ITIL Foundation Exam Study Guide
Brochure More information from http://www.researchandmarkets.com/reports/2246184/ ITIL Foundation Exam Study Guide Description: Everything you need to prepare for the ITIL exam Accredited to 2011 syllabus
The ITIL Foundation Examination Sample Paper A, version 5.1
The ITIL Foundation Examination Sample Paper A, version 51 Multiple Choice Instructions 1 All 40 questions should be attempted 2 All answers are to be marked on the answer grid provided 3 You have 60 minutes
How To Manage Cloud Computing
IBM Nederland B.V. Cloud Computing Why, what, how? Ronald Zoutendijk, zoutendi@nl.ibm.com Johan Arts, johan.arts@nl.ibm.com 1 Why Cloud Computing? Complexiteit Agenda 1 Why Cloud Computing? 2 What is Cloud
ITIL v3 Service Manager Bridge
ITIL v3 Service Manager Bridge Course Length: 5 Days Course Overview This 5 day hands on, certification training program enables ITIL Version 2 certified Service Managers to upgrade their Service Manager
Architectuur hulpmiddelen TechnoVision & CORA. Maarten Engels Nieuwegein, 9 februari 2012
Architectuur hulpmiddelen TechnoVision & CORA Maarten Engels Nieuwegein, 9 februari 2012 AGENDA Hulpmiddel 1: TechnoVision Hulpmiddel 2: Common Reference Architecture Q&A Hulpmiddel 1: TechnoVision 4
"Service Lifecycle Management strategies for CIOs"
"Service Lifecycle strategies for CIOs" Ralf Hart, Sales Manager CEE Europe FrontRange Solutions 10th December 2008 Agenda FrontRange Solutions The challenges the IT community faces What is the solution?
CIOs: How to Become the CEO s Business Partner
CIOs: How to Become the CEO s Business Partner A Best Practices ebook Nicolas Betbeder-Matibet, Managing Director, MEGA Asia - The Agenda for CIOs in 2012 According to Gartner*: CIO strategies concentrate
IT Services Management. ITIL:Service Design. Martin Sarnovský. Department of Cybernetics and AI, FEI TU Košice
IT Services Management ITIL:Service Design Martin Sarnovský Department of Cybernetics and AI, FEI TU Košice 1 Contents Definitions, Context Service design, management of services Services: function, process,
ITIL 2015 and Beyond: Six Trends Driving Transformational Change in IT Best-Practices
ITIL 2015 and Beyond: Six Trends Driving Transformational Change in IT Best-Practices The Landscape of IT Services Provision is Changing! Customers and users are demanding a higher level of customer service
IT Management Software Lifecycle Portfolio Überblick und Einordnung
HP OpenView, Mercury und Peregrine Anwendertreffen Stuttgart, 12. Juni 2007 IT Software Lifecycle Portfolio Überblick und Einordnung Thomas Nebe, Infonomics-Consulting thomas.nebe@infonomics-consulting.com
This volume is related to the topics of IT Governance and IT Portfolio Management.
ITIL Key Principles and Models This unit is aiming to help the candidate to comprehend and account for the key principles and models of Service Management and to balance some of the opposing forces within
ITIL: Service Design
ITIL: Service Design Course Course Chapter 01 - Course Lesson: Course Organization Welcome to the Course! Mentoring Community s Why Are You Here? Using Bloom's Taxonomy What do you Expect? Housekeeping
Free ITIL v.3. Foundation. Exam Sample Paper 3. You have 1 hour to complete all 40 Questions. You must get 26 or more correct to pass
Free ITIL v.3. Foundation Exam Sample Paper 3 You have 1 hour to complete all 40 Questions You must get 26 or more correct to pass Compliments of Advance ITSM www.advanceitsm.com 1 A Service Level Package
ITIL: Service Offerings & Agreements
ITIL: Service Offerings & Agreements Course Course Chapter 01 - Course Lesson: Course Organization Welcome to the Course! Mentoring Community s Why Are You Here? Using Bloom's Taxonomy What Do You Expect?
WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101
WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101 Prepared by: Phillip Bailey, Service Management Consultant Steve Ingall, Head of Service Management Consultancy 60 Lombard Street London EC3V 9EA
Vendor Management Program Office Onshore or offshore?
Vendor Management Program Office Onshore or offshore? Deloitte s previous article 1 discusses the five most common challenges which have prohibited clients from optimizing their Vendor Management (VM)
Terms of Use - The Official ITIL Accreditor Sample Examination Papers
ITIL Sample Papers Terms of Use - The Official ITIL Accreditor Sample Examination Papers Please note that by downloading and/or using this document, you have agreed accepted to comply with the terms of
Creating Velocity in Data Center Migrations to AWS. Presented by Harald Viehweger Tuesday 30 June 2015
Berlin Creating Velocity in Data Center Migrations to AWS Presented by Harald Viehweger Tuesday 30 June 2015 Success in AWS In with the new, out with the old Success in AWS We are Cloud pioneers Using
SESSION 709 Wednesday, November 4, 9:00am - 10:00am Track: Strategic View
SESSION 709 Wednesday, November 4, 9:00am - 10:00am Track: Strategic View The Business of IT Provisioning Bill Irvine Transformation Strategist, Accelerate Innovation, VMware billirvine@comcast.net Session
DevOpsand The Service Desk Don t Let The Developers Hijack The Discussion!
Concurrency CHICAGOLAND LOCAL CHAPTER DevOpsand The Service Desk Don t Let The Developers Hijack The Discussion! Randy Steinberg RSteinberg@concurrency.com The Issue Here You Go! Dev Great! Ops This Is