1 The SL1000 Smart Communication for Small Businesses Smart Communications ed.com Green Office Energy Saving Product
2 Contents 3 Introduction: Why choose the SL1000? 4 The SL1000 Handsets: Features at your fi ngertips 6 Empower your workforce: Keeping your team in touch 8 Mobility: Stay connected on the move 9 InMail: More than voic 10 Applications: Work smarter Your staff are the most valuable aspect of your business; the SL1000 can make them more productive from day one 2
3 Introduction Why choose the SL1000? This unique platform is the ideal solution for any small business. The SL1000 makes your team more reachable, more responsive and more productive. Smart Communications Value for Money Powerful communications with a small business price tag Only pay for what you need, with an entirely scalable solution Lower running costs considerably by making smarter use of your communications Easy to use Intuitive features that the whole team can use, without the need for training Handsets and applications include shortcuts that speed up working processes Time-saving applications empower your team to become more productive Lean and Green Energy effi ciency mode, contributing to a healthier environment Built-in conferencing for a greener approach to business meetings A range of home working options to help lower fuel emissions Keep them connected Use your mobile to stay contactable on your offi ce number, from anywhere Never miss a thing, with enhanced voic to keep you up to date 3
4 SL1000 Handsets Features at your fi ngertips LED indicates incoming call, request for call-back and new voic Caller name and number displayed, helping you prepare for a call Customisable keys can provide many features including: - speed dials - voic shortcut - busy lamp fi eld indicating call status of colleagues Transfer a call Set Do not disturb or setup a conference during a call Speaker-phone for hands-free and group listening Mute key for listening-only mode Volume up Redial List Put call on hold Call List Access to company directory / volume down Menu 4
5 SL1000 Digital Handset 12 or 24 key versions available Adjustable angle Programmable keys with LEDs 4 feature keys and navigation keys Half Duplex Speakerphone 20 number personal directory 1000 number system/group directory Built-in wall mount kit Call indicator lamp 8 Selectable ring tones Energy saving sleep mode Also available in white SL1000 IP Handset 24 key handset Backlit keypad and soft keys Adjustable angle Programmable keys with LEDs 4 feature keys and navigation keys Headset port Full Duplex Speakerphone 20 number personal directory 1000 number system/group directory Built-in wall mount kit Tri-colour call indicator lamp 8 Selectable ring tones Homeworking functionality Also available in white DSS Console 60 programmable keys with LEDs Ideal for receptionists Also available in white Green Office Energy Saving Product Intuitive handsets with time-saving features, helping you to work faster 5
6 Empower your workforce Keeping your team in touch Internal Sales Person The Auto-Attendant feature means that callers receive a greeting and are routed to the correct department, ensuring that I only get the calls that are meant for me. Office Worker The conference feature allows me to effortlessly set up a virtual meeting for colleagues at short notice, wherever they are. This enables faster business decisions, as well as saving travelling time and expenses. Security Guard The door-phone functionality makes it easy for me to operate the feature from my mobile if I need to go off-site temporarily. IT Manager Its easier than ever to manage our system settings. Drag-and-drop functionality provides an error free way of building call groups, which is useful for when staff move desks, leave or join the company. 6
7 The SL1000 can make your entire workforce more productive, wherever they are Team Manager With MyCalls I can view detailed call activity of my team. We can use the statistics provided to reduce abandoned calls, and follow up any that we ve missed. Receptionist With Caller ID displayed on my handset, I can give the appropriate greeting to callers and redirect calls from familiar numbers without answering, straight to the relevant colleague. The Busy Lamp Field buttons on my handset enable me to view the call status of each colleague, meaning that I can prevent wasting time trying to contact somebody who is busy on a call. Home Worker I can use my handset at home to communicate with colleagues with the same ease as if I was in the offi ce (IP version only) Mobile Sales Person I can be on the road and stay contactable on my offi ce number using my mobile phone, meaning that I don t miss an important enquiry. 7
8 Mobility Stay connected on the move Remain contactable on the same number wherever you are Mobile Extension: Be in when you re out With a Mobile Extension, you can carry your offi ce number with you when you re on the road. With access to system features such as caller ID, call transfer and voic , it really is like being in the offi ce, whether you re travelling, on leave or stuck in traffi c. Incoming call from customer Office Get more out of your team Company specialists can now be empowered to maintain high service standards when out of the offi ce, helping you make the most of your most valuable members of staff. Call automatically diverted to mobile Never miss a sales call Salespeople can use Mobile Extension to ensure that even when they re on the road, they never miss out on a call which could lead to a lucrative business opportunity. Mobile Sales Person Maximise the reachability of your team 8
9 InMail More than voic Advanced features for enhanced communications What is InMail? InMail is more than just a regular voic box. Packed with powerful business features, this is a solution to make keeping up to date easier than ever. you can select them depending on your availability or the time of day. For example, announce if you are out of the offi ce, on annual leave, and even suggest an alternative contact. A record for when you need it Using Conversation Recording, you can keep track of important discussions. Recordings can be ed to colleagues and stored for quick reference. Keep your customers and colleagues up to date Whatever you re up to, you can have the right recorded message to match. With three Personalised Greetings, Never miss another message With Message Notifi cation to your desk phone, home offi ce or mobile phone, you can monitor your mailbox effortlessly wherever you are. You can even choose to receive notifi cation with the message included as an audio attachment. Voic s can be accessed from system phones, mobiles and even inboxes 9
10 Applications Work Smarter Intuitive applications to increase productivity What is MyCalls? A complete call management solution, MyCalls provides detailed call activity, allowing you to respond to changing conditions in your business more quickly. Your workforce is your most important asset, and now you can manage your whole team from your PC desktop. You can t manage what you can t measure How much custom could missed calls be costing your business? Many companies don t know and have no means of fi nding out. With MyCalls, you can follow up missed and abandoned calls immediately, giving you the potential to avoid losing business to your competitors on a daily basis. Claim back business from competitors on a daily basis 10
11 10 Business benefits of the SL1000 Lower your costs Powerful communications for a small business budget Powerful Reporting MyCalls offers a huge range of different reports which can be selected and scheduled to run at the time of day of your choice. Valuable information such as call volumes, durations and staff performances can be analysed, providing you with a tool for assessing your team and introducing motivational incentives. With Director s Report, you will be provided with detailed updates of the most critical business information, sent automatically by at the end of each day. This allows you to keep up to date, even when you are out of the offi ce. What is Desktop Suite Lite? This productivity-boosting product has two different functions which can each deliver excellent business benefi ts; The Softphone is a portable telephony application, offering you system phone functionality from your laptop, wherever you are; ideal for home and mobile workers. The Deskset is an intuitive application providing full call control from a PC screen. With a click-to-dial facility, you can speed workfl ow while eliminating dialling errors. For Microsoft Outlook users, Deskset can even integrate with your Outlook contacts, providing a click-to-dial function within for further time-saving benefi ts. Increase your productivity Sophisticated solution, simple to use Excellent homeworking capabilities Offi ce level functionality from your home offi ce Future-proof your business Value for money and tailored to your needs Improve customer service A solution to help you effortlessly boost your customer s experience Keep up to date effortlessly Never miss a thing with easy access to key information Security Guard Built in sensor ports that can be used for a a variety of functions. Track your team s call activity System features and applications to make management easier Remain reachable on the road Carry your offi ce number with you using Mobile Extension Reach crucial business decisions faster Built-in conference bridge provides convenient options for meetings 11
12 For further information please contact your local NEC representative or: EMEA (Europe, Middle East, Africa) NEC Unifi ed Solutions Why Choose NEC? With more than 50 years experience of providing communications solutions to customers worldwide, we understand that every business is different. Combining a global vision with local presence, we pride ourselves on evolutionary technologies, unsurpassed support and environmentally friendly solutions. With a worldwide leadership position in business communications systems we focus on meeting the needs of businesses and organisations large to small. SL1000: Smart Communication for Small Businesses About NEC Corporation: NEC Corporation (NASDAQ: NIPNY) is one of the world s leading providers of Internet, broadband network and enterprise business solutions dedicated to meeting the specialised needs of its diverse and global base of customers. NEC delivers tailored solutions in the key fi elds of computer, networking and electron devices, by integrating its technical strengths in IT and Networks, and by providing advanced semiconductor solutions through NEC Electronics Corporation. The NEC Group employs more than 150,000 people worldwide. For additional information, please visit the NEC home page at: ed.com May NEC Corporation. All rights reserved. NEC and the NEC logo are trademarks or registered trademarks of NEC Corporation that may be registered in Japan and other jurisdictions. All trademarks identifi ed with or TM are registered trademarks or trademarks of their respective owners. Models may vary for each country, and due to continuous improvements this specifi cation is subject to change without notice. Please refer to your local NEC representative(s) for further details.
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