ICT Industry in Europe. Outsourcing Fuels Business Growth
|
|
- Randolf Morrison
- 8 years ago
- Views:
Transcription
1 ICT Industry in Europe. Outsourcing Fuels Business Growth 1
2 CONTENTS Introduction... 3 Implications of owning own IT infrastructure Drivers to outsourcing IT nearshoring to pick up in 2014 Risks of outsourcing Top IT outsourcing destination selection criteria Benefits Future trends Trends for outsourcing Conclusions Introduction The Information and Communications Technologies (ICT) sector is one of the most dynamic in Europe. Approximately 5.3 million people in the EU are employed in ICT jobs, in a market worth more than 670 billion. The largest ICT markets are Germany, the UK, and France. But the division ranges at ICT product level. The largest software market is France, while Spain is the largest market for communications equipment. 10 About INP-Software LIST OF REFERENCES... Country profile 2
3 European markets currently allocate their IT budgets across the core areas of the market, namely hardware, software, IT services. Western European enterprises are heavily focused on increasing their profitability given that the tough market conditions often make it hard to achieve revenue growth. Consequently, IT decision makers in the region place a high degree of importance on the business objectives of raising efficiency and cutting costs. 10 Implications of owning own IT infrastructure According to 2013 EMEA IT Leadership Report, over the next 12 months CIOs in Europe need to facilitate some critical goals: to do more with less budget (mostly cited by the UK respondents 45%) and overcome shortage of IT staff (prevailed by responders in Germany 31%). Looking back over the past years, IT leaders have reported that they regret over some IT decisions, specifically, purchasing IT assets, that turned out to higher costs and wasted resources. However, European CIOs tend to lag behind their counterparts in the U.S. 3 Organizations who agree that they have IT equipment they now regret purchasing. 3
4 Given the number of benefits, it is not surprising that within five years IT leaders expect a huge 40% of their infrastructure will be outsourced, a global average rise of 15% from 25%, that is currently outsourced now. Organizations in Finland, Spain and the UK outsource services to external service providers more often than other countries. In these countries, the highest percentage of outsourcing is seen in IT services, such as application development, IT helpdesk, infrastructure and testing, but also payroll services 1. Drivers to outsourcing As competition within Europe continues to rise, companies are increasingly more open to outsourcing as a valid means of cost reduction, particularly with regard to IT and business processes. In 2013 the main reasons for outsourcing were cost reduction (42%), followed by efficiency improvement and a greater focus on core business. Access to specific knowledge and expertise was a key benefit in Norway, Sweden and the UK. 1 Furthermore, certain industry sectors are more willing to outsource than others, and there is a mixed picture concerning the desirability of onshore, nearshore and offshore service provider locations. Approximately three quarters of IT services remain in-house, indicating that 4
5 even a mature market, such as ITO, demonstrates large potential for growth in the coming years. 1 nearshoring is the transfer IT processes to companies in a nearby country, typically with the same, or close time zone. Location of outsourced services per country IT nearshoring to pick up in 2014 The latest IT Sourcing surveys demonstrate that the majority of enterprises in the EU would transfer their IT support/development nearshore rather than offshore, if they make such a decision in the near future. This tendency is predicted to be the leading one for the next 5 years. In 2013 the majority of companies 85.6% (64% in 2012) preferred nearshore locations for the outsourcing budget allocated within Europe. 4 In contrast to offshoring, Poor communication with vendor s team as a result of cultural and linguistic differences were named by CIOs as the main barriers to outsourcing. That s why nearshoring has a lot of benefits and is going to stay the most popular ITO destination, followed by onshore outsourcing. When organizations decide to offshore processes they often omit researching the local culture and understanding how to bridge cultural differences, and only a small number of companies implement mitigating activities to reduce the risk of dependency. Although organizations 5
6 face many risks overall when outsourcing services, they are capable of managing them, as they continue to outsource. Risks of outsourcing The perception of dependency on the external service provider is often seen as an important risk for organizations 1. CIOs also name contractual obligations are the main barrier to outsourcing, while in the UK company culture combined with an unwillingness to relinquish control were the main inhibitors. In particular, heads of IT in public healthcare and the software industries are most likely to decline outsourcing because they feel more in control if they manage the infrastructure themselves. 3 Top IT outsourcing destination selection criteria The most decisive factors in the choice of ITO destination among European organizations are vast pool of IT talent with an excellent command in foreign languages (e.g. English) and cultural similarity. 6 When choosing their ITO hubs, the UK and Swedish companies also make sure of the economic and political stability 7, while low costs is also among top three factors in the choice of an ITO partner for CIOs in Germany and Norway. 6
7 Benefits Globally, CIOs told that the top three benefits of outsourcing, a utility based model in particular, are cost reduction and containment (39%), infrastructure scalability and flexibility (39%) and improved quality of service (37 %). However, the benefits are perceived differently around the world, with 39 % of IT leaders in the UK saying that cost reduction and containment is a benefit, compared to 32% in Germany. 3 Overall, the service provider community showed strong satisfaction performance with 87% satisfied with their outsourcing contract in % of companies would continue to outsource more while another 36% indicated that there would be no change in their outsourcing activities. 9 7
8 Future trends It is clear that internal and external staffing will remain the largest component of IT budgets (53.5% globally). This trend is visible since In 2009 in-house staff counted 39% of the IT budget; but now projected to be 29.1% in Also in-house hardware/software infrastructure started at a higher percent of 33% in 2009 and projected to be 26.3% in Since the budget for IT staffing is decreasing from 67.0% in 2009 to 53.5% in 2014, IT leaders expect to outsource 70% of their IT infrastructure by PAC revealed that 36% of European businesses will spend more on digital transformation in 2014 than in It also revealed that 48% will spend more on mobile devices and applications, and 37% will spend more on business intelligence software. By market segment, the researcher expects strength in SaaS, mobile, big data and smart apps to streamline business processes. Prediction of outsourcing market per country Forrester Research expects Europe the market growth will be strongest in Scandinavia, the UK, Ireland and Poland, with estimated increases of around 3%. Markets such as Germany, France, Belgium, Switzerland and Austria will grow a more modest %. A strong growth in Latin America and Eastern Europe is also predicted. Trends for outsourcing For 2014 it is estimated that outsourced IT services will increase both domestically as well as offshore. 8
9 The outsourcing market is changing as many companies now consider value to be measured less by costs saved, and more heavily based on agility and the quality of service delivery. This is increasing the pressure on outsourcers to find innovative ways of delivering value to clients, while ensuring that contract requirements are maintained 11. IDC study identifies that 2014 seems to be shaping up as the year in which the traditional outsourcers will need a dual strategy of protecting their installed customer base and deals while also elevating strategic investments in new delivery models from cloud services to platform-based capabilities that will require restructuring of existing business models, service portfolios and talent. CONCLUSION More than in many other sectors of the economy, the IT industry is constantly under the pressure of change, innovation, growth, emerging technologies and new business models. While the expected recovery from the recession presents new challenges and opportunities for European IT market in 2014 and 2015, IT executives are set to leverage both global and local IT opportunities (such as increased spending and hiring, business intelligence, virtualization, and outsourcing) to overcome not only global challenges but also local IT and business challenges. 4 Outsourcing services in 2014 are expected to grow, driven mostly by hosting infrastructure services and hosted application management services. Nearshore is the most preferred ITO destination among European countries, and this tendency is predicted to be the leading one for the next 5 years. At INP-Software, outsourcing is at the heart of what we do for partners. With our best-of-breed IT services and software solutions we promote business agility, provide 9
10 transparency and control over IT cost models; and maximize the adaptability of IT operations across a broad portfolio of IT services. About INP-Software INP-Software is dynamically growing Ukrainian IT offshoring company providing full cycle software and web development services. Having more than 7 years of experience the company has successfully cooperated with American, German, British, Israel, Belgian, Dutch, French, Russian and other companies. Our services: - Application Development - Enterprise Solution Development - Web Development and Design - Mobile Development - Quality Assurance & Testing Services - Software Migration - Re-Engineering & Optimization Choosing INP Software you can focus on your core business while delegating time consuming processes to our talented team of developers, QA engineers and managers. Our mission is to accelerate your business! 10
11 Resources Contact details: INP-Software 64 Dovzhenko str, Zhytomyr, Ukraine. Tel.: Web: Follow us 1. EY, 2013 Outsourcing in Europe. An in-depth review of drivers, risks and trends in the European outsourcing market. 2. Schlack, M. (2014) Priorities Europe. TechTarget Retrieved from _Europe.pdf 3. Savvis.(2013) EMEA IT Leadership Report IT Infrastructure. 4. Derksen B., Luftman J.(2014) Global Institute for IT Management European key IT and Management Issues & Trends for Retrieved from 5. Global IT Trends: IT Outsourcing Fuels Business Growth(September 2013), Savvis. 6. Pan-European IT Outsourcing Intelligence Report European IT Outsourcing Intelligence Report: United Kingdom European IT Outsourcing Intelligence Report 2011: Germany 9. IT Outsourcing Study Europe 2013, Whitelane Karl Flinders, (1 December 2014), European IT market will begin slow recovery next year, computer weekly Retrieved from 11
12 European-IT-market-will-begin-slow-recovery-nextyear 10. ICT Investment Trends in Western Europe - Understanding ICT Spending to 2014 (July 2013), Kable Country profiles Germany Global Outsourcing and Insourcing Survey results (May 2014), Deloitte Consulting LLP 12
13 13
14 UK 14
15 15
16 Sweden 16
17 17
18 18
CBI Trade Statistics:
CBI Trade Statistics: Business Process Outsourcing (BPO) CBI Market Intelligence Product Factsheet Cloves in Germany 1 Introduction EU companies are increasingly open to outsourcing business processes
More informationCloud Call Centre. itouch Vision. This document gives an overview of the cloud call Centre and discusses the different features and functionality.
itouch Vision Cloud Call Centre This document gives an overview of the cloud call Centre and discusses the different features and functionality. For further information, about implementation and pricing
More informationThe Borderless Workforce 2011. Australia and New Zealand Research Results
The Borderless Workforce 2011 Australia and New Zealand Research Results Introduction Given the fact that neither Australia or New Zealand are facing problems, like high unemployment rates during the labour
More informationIT Sourcing Europe. European IT Outsourcing Intelligence Report 2011: The Netherlands
IT Sourcing Europe European IT Outsourcing Intelligence Report 2011: The Netherlands March 2011 Contents Executive Summary 3 Respondent Profiles 5 Outsourcing Behaviors 7 Outsourcing Drivers & Factors
More informationEUROPEAN. Geographic Trend Report for GMAT Examinees
2011 EUROPEAN Geographic Trend Report for GMAT Examinees EUROPEAN Geographic Trend Report for GMAT Examinees The European Geographic Trend Report for GMAT Examinees identifies mobility trends among GMAT
More informationCBI Product Factsheet: Human resource services in the UK
CBI Product Factsheet: Human resource services in the UK Practical market insights into your product Human Resource (HR) departments in the UK are becoming smaller. This is predominantly the result of
More informationCBI Product Factsheet:
CBI Product Factsheet: Cloud Computing in Europe CBI Market Intelligence Product Factsheet Cloves in Germany 1 Introduction The European market for cloud computing is growing very rapidly. The best opportunities
More informationBridgestone Europe HR Transformation. Martha C. White, Vice President, Human Resouces & CSR Bridgestone EMEA 9 September, 2015
Bridgestone Europe HR Transformation Martha C. White, Vice President, Human Resouces & CSR Bridgestone EMEA 9 September, 2015 Agenda Introductions Personal Introduction Bridgstone Europe: Who we are and
More informationUKRAINE: Another Outsourcing Destination or Emerging Leader?
UKRAINE: Another Outsourcing Destination or Emerging Leader? Country Overview UKRAINE - THE LARGEST COUNTRY IN EASTERN EUROPE Population: 46 million. Languages: Ukrainian (official), Russian, others. Education:
More informationSUPPLY, DEMAND, ENERGY AND LOCATION: THE FOUR PILLARS TO SUCCESS
SUPPLY, DEMAND, ENERGY AND LOCATION: THE FOUR PILLARS TO SUCCESS DC RADAR The second edition of the Arcadis European Data Centre Radar, produced in conjunction with ixconsulting, is based upon extensive
More informationSUPPLY, DEMAND, ENERGY AND LOCATION: THE FOUR PILLARS TO SUCCESS
SUPPLY, DEMAND, ENERGY AND LOCATION: THE FOUR PILLARS TO SUCCESS DC RADAR The second edition of the Arcadis European Data Centre Radar, produced in conjunction with ixconsulting, is based upon extensive
More informationAdoption, Approaches & Attitudes
Adoption, Approaches & Attitudes The Future of Cloud Computing in the Public and Private Sectors A Global Cloud Computing Study Sponsored by JUNE 2011 TABLE OF CONTENTS Executive Summary... 1 Methodology
More informationIT OUTSOURCING STUDY GERMANY/AUSTRIA 2015 MANAGEMENT SUMMARY
IT OUTSOURCING STUDY GERMANY/AUSTRIA 2015 MANAGEMENT SUMMARY Whitelane Research / Navisco AG - Sourcing Professionals 1 MANAGEMENT SUMMARY The 2015 German/Austrian IT Outsourcing Study, conducted by Whitelane
More informationBenefits and Challenges of Sourcing Strategies in the Insurance Industry
Benefits and Challenges of Sourcing Strategies in the Insurance Industry White Paper Sourcing Strategies In this White Paper What are the Different Sourcing Strategies?...4 European Sourcing Trends in
More informationIAB EUROPE RELEASES ITS ONLINE ADVERTISING EXPENDITURE RESEARCH 2008
IAB EUROPE RELEASES ITS ONLINE ADVERTISING EXPENDITURE RESEARCH 2008 Annual study finds that growth slowed significantly in mature markets to under 20% as search remains the most popular online advertising
More informationVMware Cloud Adoption Study
VMware Cloud Adoption Study Executive Summary May 2012 Contents About the research 3 Objectives 4 Overview 4 Key Findings 5 European enterprises to spend a third of IT budgets this year on cloud computing,
More informationGlobal Off Shoring and Outsourcing Market Dynamics
Global Off Shoring and Outsourcing Market Dynamics Tomas Volek, Accenture INSTRUCTIONS FOR USE OF THIS DOCUMENT IMPORTANT This presentation was created for the purpose of the Softcon conference in Bratislava
More informationTCS as a Digital Transformation Partner for European Customers
TCS as a Digital Transformation Partner for European Customers December 2014 By Nicole Dufft, Independent Vice President - Digital Enterprise, PAC Germany TCS as a Digital Transformation Partner 2 1. INTRODUCTION
More informationThe Changing Face of Outsourcing
The Changing Face of Outsourcing Presented by Parveen Chodha a HENRY Fellow April 29, 2010 Rest assured, this is not offshoring Agenda How outsourcing has evolved Key Success Factors Destinations for offshoring
More informationThe adoption of ICT and cloud services by mid-sized businesses in the UK, France and the Netherlands
Making Business Sense The adoption of ICT and cloud services by mid-sized businesses in the UK, France and the Netherlands A RESEARCH REPORT COMMISSIONED BY Copyright 2013 Cordys Software B.V. All rights
More informationPMR. IT outsourcing in Central and Eastern Europe FREE ARTICLE. www.ictrussia.com
FREE ARTICLE www.ictrussia.com IT outsourcing in Central and Eastern Europe Source: IT outsourcing in Central and Eastern Europe 2009 Countries attractiveness and development forecasts January 2009 PMR
More informationStrategic Focus Report Enterprise Mobility
Strategic Focus Report Enterprise Mobility Technology and market trends July 2014 1 Introduction 1.1 Summary This Strategic Focus report analyses the current trends, drivers, and inhibitors impacting the
More information2015 = 8 + 6/7! STRATEGY 2015 IMTECH ICT
Imtech strategy update 2011 2015 2015 = 8 + 6/7! STRATEGY 2015 IMTECH ICT Tijn van Dommelen General Manager Imtech ICT Agenda Imtech ICT today Trends 2015 ICT within Imtech Strategy 2015 Agenda Imtech
More informationHow To Understand Programmatic Advertising
Attitudes towards Programmatic Advertising August 2015 @IABEurope IAB Europe iabeurope.eu IAB Europe Page 1 of17 Contents 1. Introduction 3-4 2. Executive Summary 5 3. Methodology and Participants 6 4.
More informationOutsourcing: driving efficiency. and growth. Grant Thornton International Business Report 2014
Outsourcing: driving efficiency and growth Grant Thornton International Business Report 2014 Outsourcing: driving efficiency and growth Contents Introduction Outsourcing today Drivers Encouraging outsourcing
More informationEuropean SME Export Report - FRANCE Export / import trends and behaviours of SMEs in France
SOUS EMBARGO JUSQU AU 8 JUILLET A 8H00 European SME Export Report - FRANCE Export / import trends and behaviours of SMEs in France July 2015 European SME Export Report Small and medium-sized enterprises
More informationUkraine IT outsourcing market. June 12, 2013
Ukraine IT outsourcing market June 12, 2013 ITO is a large and relatively mature market IT Outsourcing (ITO) is as well established form of outsourcing it has evolved into a sophisticated global market.
More information2015 EMEA Hosted/Cloud Contact Center Buyers Guide
2015 EMEA Hosted/Cloud Contact Center Buyers Guide Selecting the Right Cloud Solution Provider to Improve the Customer Experience APRIL 2015 Contents Executive Summary... 3 Introduction The Rise of the
More informationThe Mobile Enterprise: Employee Self Service. Deepali Majumder, Senior Consultant, Wipro Mobility Solutions
The Mobile Enterprise: Employee Self Service Deepali Majumder, Senior Consultant, Wipro Mobility Solutions Table of contents 03... Technology is shaping demand 03... The Mobile Employee 04... Why is a
More informationWHITE PAPER Risk, Cost and Quality: Key Factors for Outsourcing QA and Testing
WHITE PAPER Risk, Cost and Quality: Key Factors for Outsourcing QA and Testing In association with: TCS Marianne Kolding December 2012 Ed Cordin IDC OPINION IDC EMEA, 389 Chiswick High Road, London, W4
More informationEuropean Market for Computerized Physician Order Entry (CPOE) Systems. M634-48 March 2011
European Market for Computerized Physician Order Entry (CPOE) Systems M634-48 March 2011 Table of Contents Executive Summary Research Scope and Methodology Market Overview 10 17 23 Industry Challenges
More informationGerman/Swiss Service Provider Performance and Satisfaction Study 2012
A RESEARCH REPORT BY KPMG German/Swiss Service Provider Performance and Satisfaction Study 2012 An Assessment of the German/Swiss Information and Communication Technology Outsourcing Market and its Service
More informationCSC CLOUD USAGE INDEX
CSC CLOUD USAGE INDEX CSC CLOUD USAGE INDEX: EXECUTIVE SUMMARY Executive Summary TABLE OF CONTENTS Executive Summary... 1 Survey Method... 2 Key Findings: Full Survey... 3 Statistics by Country... 5 Australia...
More informationICT budget and staffing trends in Healthcare
ICT budget and staffing trends in Healthcare Enterprise ICT investment plans November 2013 ICT budget and staffing trends in Healthcare P a g e 1 www.kable.co.uk / The id Factor Ltd / + 44 (0) 207 936
More informationS T R A T E G I C P A R T N E R S H I P D A T A, N E T O W R K S P E O P L E, P R O C E S S, T E C H N O L O G Y, Europe
S T R A T E G I C P A R T N E R S H I P WHERE INNOVATION BEGINS Web-enabled, transparent, optimized business processes, extensive data analytics, continuously innovated business solution for the P&C /
More informationOverview of Turkish ICT Sector
Overview of Turkish ICT Sector Turkish Informatics Industry Association Turkish Estonia ICT Forum Ankara, 9 March 2009 About TUBISAD Turkish ICT Market Turkey at a Glance Why to invest in Turkey About
More informationElectricity, Gas and Water: The European Market Report 2014
Brochure More information from http://www.researchandmarkets.com/reports/2876228/ Electricity, Gas and Water: The European Market Report 2014 Description: The combined European annual demand for electricity,
More informationTRANSFORMING THROUGH OUTSOURCING: MANAGED SERVICES AS A STRATEGIC TOOL FOR COMMUNICATION SERVICE PROVIDERS
TRANSFORMING THROUGH OUTSOURCING: MANAGED SERVICES AS A STRATEGIC TOOL FOR COMMUNICATION SERVICE PROVIDERS CONTENTS EXECUTIVE SUMMARY 1 KEY DRIVERS FOR OUTSOURCING 1 OUTSOURCING AS A STRATEGY: KEY BENEFITS
More informationcloud Development Strategies - Part 1
for a successful shift to the cloud May 2014 1 CONTENTS Introduction Challenge 1: Application security Challenge 2: Complexity Challenge 3: Applications not optimized for cloud Challenge 4: Cost Challenge
More informationRegional Grocers Gain a Fast, Differentiating Competitive Edge with SaaS
Regional Grocers Gain a Fast, Differentiating Competitive Edge with SaaS Contents 03 04 07 10 Introduction What CMOs Want What CIOs Want Key Considerations with Cloud Based Strategies Introduction Today
More informationKey European IT Management Trends for 2015
Key European IT Management Trends for 2015 Results of an international study: Issues, Investments, Concerns, and Practices of Organizations and their IT Executives dr.lec. Barry Derksen MMC CISA CGEIT,
More informationVertical Guide to Call Centers in EMEA
A Datamonitor report Vertical Guide to Call Centers in EMEA Analyzing trends in EMEA call centers Published: Apr-04 Product Code: Providing you with: Use this report to... Determine the largest and fastest
More informationOutsourcing: driving efficiency and growth. Grant Thornton International Business Report 2014
Outsourcing: driving efficiency and growth Grant Thornton International Business Report 2014 Outsourcing trends Contents Introduction Outsourcing today Drivers Obstacles Encouraging outsourcing This report
More informationThe 2014 Software Development Trends. Survey Results
The 2014 Software Development Trends Survey Results The 2014 Software Development Trends Survey Results Copyright 2014 SoftServe Inc. NOTICE No part of this survey results document may be reprinted, reproduced,
More informationNearshore Outsourcing Software Services
Nearshore Outsourcing Software Services IdeaSoft S.R.L. provides an exclusive, dedicated full-time technical team on a long-term basis to meet the software development and quality assurance requirements
More informationSilver Sponsor of the study. Digital Testing in Europe: Strategies, Challenges & Measuring Success
Silver Sponsor of the study Digital Testing in Europe: Strategies, Challenges & Measuring Success Key Findings Digital having a major impact on the testing/qa function. More than three quarters of European
More informationInformation Technology Outsourcing. Infrastructure and Application Outsourcing: The Reasons, Risks and Rewards. Secure-24 is a. leading provider of
Information Technology Outsourcing IT Innovation. Business Value. Infrastructure and Application Outsourcing: The Reasons, Risks and Rewards As new business models are embedding IT more deeply into the
More informationWhite Paper. SmartStart : Outsourcing 2.0 in Action
SmartStart : Outsourcing 2.0 in Action Process Tools People By Robert E. Gelinas, Technology Executive, Author, and Novelist. 2009 Evolution of Outsourcing IT outsourcing has come a long way from the time
More informationIDC Predictions 2015 Digital Transformation in the Enterprise: Opportunity and Disruption. Steven Frantzen Senior Vice President, EMEA Region
IDC Predictions 2015 Digital Transformation in the Enterprise: Opportunity and Disruption Steven Frantzen Senior Vice President, EMEA Region January 2015 The New World Versus the Old World Incoming Airbus
More informationRecruitment Process Outsourcing Market Segment: Overall
NEAT EVALUATION FOR CIELO: Recruitment Process Outsourcing Market Segment: Overall This document presents Cielo with the NelsonHall NEAT vendor evaluation for Recruitment Process Outsourcing (Overall market
More informationCGI s Global Infrastructure Services Bringing our best to your table
CGI s Global Infrastructure Services Bringing our best to your table cgi.com 2 CGI delivers Best value global delivery, providing immediate access to resources through delivery centers across four continents.
More informationMeeting the challenge of software quality and maximizing return on investment Performance driven. Quality assured.
Testing Services Meeting the challenge of software quality and maximizing return on investment Performance driven. Quality assured. Introduction Today, insightful IT departments understand that software
More informationWHITE PAPER Managing Documents for Success in the New Business Information Paradigm
WHITE PAPER Managing Documents for Success in the New Business Information Paradigm Sponsored by: Ricoh Leigh Worthing October 2010 Jacqui Hendriks Setting the Scene IDC EMEA, 389 Chiswick High Road, London,
More informationNo. 1 Choice for Europe s Leading Brands e-recruitment
Recognised as a leader in e-recruitment software by: No. 1 Choice for Europe s Leading Brands e-recruitment StepStone is the world s leading provider of Total Talent Management solutions. Every day StepStone
More informationGlobal Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com
Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com E X C E R P T I D C M a r k e t S c a p e : U. S. B u s i n e s s C o n s u l t i n g S e r v i c
More informationOffshore Software Development Centers in Russia: Risk Mitigation Strategy
Offshore Software Development Centers in Russia: Risk Mitigation Strategy Sergei Riabov Director of Business Development, Auriga Inc. Agenda Introduction Changing Physiognomy of Offshore Outsourcing Opportunities
More informationGLOBAL Service Desk. From Computacenter
From Computacenter CONTENTS 03 04 05 06 07 08 09 11 First class; all the way Great expectations Safety in numbers Choice and flexibility Our next generation service desk Why Computacenter Our customer
More informationHow To Protect Data From A Virtual Machine
EXECUTIVE BRIEF Unified Data Protection for Physical and Virtual Environments Sponsored by: Symantec Carla Arend April 2014 Andrew Buss IN THIS STUDY This IDC Executive Brief will discuss the evolution
More informationWill It Be Another Roller Coaster Ride. For The Security and Fire Systems. Market? Contact: Tim Page Press Release No: 29
Press Article www.bsria.co.uk Will It Be Another Roller Coaster Ride For The Security and Fire Systems Market? Contact: Tim Page Press Release No: 29 Release date: Immediate Date: 16/11/09 The latest report
More informationhelping you create innovative, cost-effective solutions ahead of your competition
helping you create innovative, cost-effective solutions ahead of your competition Why TotalSoft Trendsetters in IT TotalSoft is one of the pioneers of the IT industry in Romania 20+ years of experience
More informationThe Innovation Imperative: Why IT Needs to Lead Now. September, 2012
The Innovation Imperative: Why IT Needs to Lead Now September, 2012 Some thoughts on innovation Innovation is creativity with a job to do John Emmerling There s a way to do it better find it Thomas Edison
More informationERP Challenges and Opportunities in Government
ERP Challenges and Opportunities in Government www.frost.com 1 Table of Contents Executive Summary... 3 Introduction... 4 Survey Methodology... 4 A Word About Frost & Sullivan... 5 ERP Systems in Government:
More informationCONSUMERS' ACTIVITIES WITH MOBILE PHONES IN STORES
CONSUMERS' ACTIVITIES WITH MOBILE PHONES IN STORES Global GfK survey February 2015 1 Global GfK survey: Consumers activities with mobile phones in stores 1. Methodology 2. Global results 3. Country results
More informationTechInsights Report: Cloud Succeeds. Now What?
WHITE PAPER TECHINSIGHTS REPORT MAY 2013 TechInsights Report: Cloud Succeeds. Now What? Cloud success exceeds initial expectations. IT management and security tools now more important than ever. agility
More informationMaximize Profitability With SoftServe s Software Asset Management Solution for ISVs
By Richard Herrington Maximize Profitability With SoftServe s Software Asset Management Solution for ISVs How ISVs Can Profitably Extend Legacy Product Support While Investing More in Future Innovations
More informationCONTACT CENTER OUTSOURCING
CONTACT CENTER OUTSOURCING Evolving Delivery Models Shape a Dynamic Market By Mike McMenamin, Director www.isg-one.com INTRODUCTION The economic recession of 2008 has had a significant impact on the global
More informationLeave IT to the Experts
EXECUTIVE BRIEF: Leave IT to the Experts When should your organization consider outsourcing its IT support? With the growing reliance on big data and IT, selecting the right IT partner is mission critical.
More informationDISCOVER ASCOM S EXCITING BUSINESS FRITZ MUMENTHALER, CEO
DISCOVER ASCOM S EXCITING BUSINESS FRITZ MUMENTHALER, CEO ABOUT ASCOM OUR STRATEGY ATTRACTIVE GROWTH OPPORTUNITIES AN APPEALING INVESTMENT CASE ASCOM THE ELEVATOR PITCH Two independent ICT businesses,
More informationAccenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance
Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Is Your Organization Facing Any of These Challenges? Cost pressures; need to do more with the
More informationLawson Business Intelligence. Solutions for Healthcare
Solutions for Healthcare Help is On the Way Lawson Business Intelligence You know the feeling. It s a case of TMI Too Much Information on a company-wide scale. Too often, you re forced to wade through
More informationHow many students study abroad and where do they go?
From: Education at a Glance 2012 Highlights Access the complete publication at: http://dx.doi.org/10.1787/eag_highlights-2012-en How many students study abroad and where do they go? Please cite this chapter
More informationAlternatives to Legacy IT Systems: An Unbiased Look at the Current State of the Cloud Market
Alternatives to Legacy IT Systems: An Unbiased Look at the Current State of the Cloud Market 2012 SAVVIS. All Rights Reserved. 1 Executive Summary There are a limited number of technologies which have
More informationDarwin Corporate Solutions
corporate solutions Darwin Corporate Solutions Global Reach, Specialist Talent, Bespoke Solutions In the long history of mankind, those who learned to collaborate most effectively have prevailed. Charles
More informationSimplify And Innovate The Way You Consume Cloud
A Forrester Consulting October 2014 Thought Leadership Paper Commissioned By Infosys Simplify And Innovate The Way You Consume Cloud Table Of Contents Executive Summary... 1 Cloud Adoption Is Gaining Maturity
More informationAbout the Research. Countries Include:
About the Research To shed light on how organizations are using foreign talent to help ease talent shortages in their workforce, ManpowerGroup conducted research among nearly 25,000 employers across 39
More informationSybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment
Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment OVERVIEW Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Rising medical
More informationBuilding Successful Enterprise SaaS Apps for the Cloud
A for Software Developers How to Develop Powerful, On-Demand Software Solutions In An Increasingly Competitive & Mobile Marketplace An Independent analysis published on behalf of SoftServe. Executive Summary
More informationORF SEE IT - Development of Regional Export Promotion Action Plan
ORF SEE IT - Development of Regional Export Promotion Action Plan IT Market Analysis The Netherlands April, 2014 Transform to the power of digital IT Market Analysis The Netherlands Copyright 2013 Capgemini
More informationEgypt as a Contact Center Outsourcing Destination of Choice
Egypt as a Contact Center Outsourcing Destination of Choice Making the right choice for your customer service investment Evan Kirchheimer, Datamonitor Research Director Technology and Services March 29,
More informationAccenture Life Sciences Cloud for Commercial Services
Accenture Life Sciences Rethink Reshape Restructure...for better patient outcomes Accenture Life Sciences Cloud for Commercial Services Powered by Salesforce.com A unique set of cloud-based capabilities
More informationESC-ERC Recommendations for the Use of. Automated External Defibrillators (AEDs) in Europe
1/6 ESC-ERC Recommendations for the Use of Automated External Defibrillators (AEDs) in Europe Published in: European Heart Journal (2004); 25:437-445 Supplement 2 2/6 AED Legislation & Organisation in
More informationSoftware vendors evolution in the new industry paradigm
Software vendors evolution in the new industry paradigm Future of independent software vendors www.wipro.com Rajesh Gupta Rajesh Gupta Practice head- ISV vertical Practice head- ISV vertical Manufacturing
More informationCBI Product Factsheet: Finance and Accounting in the UK
CBI Product Factsheet: Finance and Accounting in the UK Practical market insights concerning your product The UK market for finance and accounting (F&A) outsourcing is the largest in the EU, and nearshoring
More informationPORTUGAL AS AN ICT PLATFORM FOR EUROPE
PORTUGAL AS AN ICT PLATFORM FOR EUROPE Arthur C. Clarke's Law of Revolutionary Ideas Every revolutionary idea seems to evoke three stages of reaction. They may be summed up by the phrases: (1) "It's completely
More informationOutsourcing and the Affiliate Model
Outsourcing and the Affiliate Model Streamlining Processes and Emphasising Strategy REPORT Outsourcing and Consulting Services for Life Sciences www.productlife-group.com Table of Contents Executive Summary...1
More informationOutsourcing Vendor Selection Best Practices Series
Outsourcing Vendor Selection Best Practices Series By Kerry Ann Vales In association with Outsourcing Vendor Selection Best Practices Series Focus: Call Center In the ever-changing state of the global
More informationData Centre Pricing in Europe 2013 to 2018
Brochure More information from http://www.researchandmarkets.com/reports/2712847/ Data Centre Pricing in Europe 2013 to Description: The third edition of the Data Centre Pricing in Europe 2013 to report
More informationOutsourcing RESEARCH PAPER
Written by Maxine Holt, March 2002 INFRASTRUCTURE Research and Advisory Services Outsourcing RESEARCH PAPER Infosys Outsourcing Services Abstract Infosys provides a range of IT outsourcing services to
More informationHow successful is your campaign and promotion management? Towards best-practice campaign management strategies
How successful is your campaign and promotion management? Towards best-practice campaign management strategies Welcome to the new normal Businesses today are under unprecedented pressure to increase spending
More informationManpower Employment Outlook Survey Singapore Q3 2014. A Manpower Research Report
Manpower Employment Outlook Survey Singapore Q3 14 A Manpower Research Report Contents Q3/14 Singapore Employment Outlook 2 Sector Comparisons Global Employment Outlook 6 International Comparisons - Asia
More informationSoftware as a Service Flexible Service Delivery for Your Health Insurance Exchange
Software as a Service Flexible Service Delivery for Your Health Insurance Exchange SaaS Health Insurance Exchanges Improving Services through More Cost-Efficient Delivery States are charged with making
More informationTARGETING RECRUITMENT PROCESS OUTSOURCING
TARGETING RECRUITMENT PROCESS OUTSOURCING NelsonHall HR Outsourcing Subscription Service 1 Definition of Recruitment Process Outsourcing (RPO) Recruitment Process Outsourcing is the transfer of operational
More informationRequirements of the German Mittelstand in outsourcing provider selection
Thesis paper Requirements of the German Mittelstand in outsourcing provider selection An analysis by Pierre Audoin Consultants (PAC) on the German mid-market and Wipro s role in this market January 2013
More informationLegal Process Outsourcing. Market Analysis Abstract. April 2014 research.nelson-hall.com
Legal Process Outsourcing Market Analysis Abstract April 2014 research.nelson-hall.com Who Is This Report For? NelsonHall s Legal Process Outsourcing report is a comprehensive market assessment report
More informationWHITE PAPER MARCH 2014. TechInsights Report: The Changing Role of IT and What to Do About It
WHITE PAPER MARCH 2014 TechInsights Report: The Changing Role of IT and What to Do About It 2 WHITE PAPER: THE CHANGING ROLE OF IT AND WHAT TO DO ABOUT IT ca.com Executive Summary Today s challenging and
More informationTaming the Data Center
Taming the Data Center How managed services enable you to find an edge in a downturn Rhys Amarilli, Director of Managed Services www.tatacommunications.com Introduction While maximizing cost savings and
More informationCA Technologies Channel Index 2013
WHITE PAPER CHANNEL INDEX 2013 JULY 2013 CA Technologies Channel Index 2013 agility made possible Innovation Matters For many years, IT directors have been told to do more with less; to not just keep the
More informationCloud Adoption Study Cloud computing is gaining momentum
Cloud Adoption Study Cloud computing is gaining momentum Contents 4 Cloud is gaining momentum due to its business impact. 6 Public SaaS dominates the cloud offerings 7 Market understanding is lacking
More informationOffshore outsourcing of business services Threat or Opportunity
Siemens Business Services Offshore outsourcing of business services Threat or Opportunity Presentation by Elie Cohen Chief Executive Officer Siemens Business Services France Agenda for the next 20 minutes
More information