EXPERTISE FOR WHERE YOU RE HEADED

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1 EXPERTISE FOR WHERE YOU RE HEADED

2 CREATING A ROADMAP FOR TOMORROW We offer a complete range of business technology services fueled by proven methodologies, process optimization and best practices. Whether your organization is feeling the pressure to boost productivity and performance or is seeking ways to reinvent your mission, we will partner with you to create a roadmap for tomorrow. An Overview of Our Services ENTERPRISE RESOURCE PLANNING (ERP) Tribridge is gold certified in the entire Microsoft Dynamics ERP Suite, including Microsoft Dynamics AX, Microsoft Dynamics GP, Microsoft Dynamics SL and Microsoft Dynamics NAV and can help you select, fit and deploy the right solutions to streamline all aspects of your corporate operations. PORTALS, COLLABORATION AND BUSINESS INTELLIGENCE An increasing number of organizations are turning to portal solutions to help them manage mission-critical information, and you can depend on Tribridge as a partner to help you increase productivity, streamline collaboration and drive fast, informed decisions. CUSTOMER RELATIONSHIP MANAGEMENT (CRM) Whether your company s CRM is best deployed in a SaaS, Cloud Computing model or in a more traditional on-premises environment, Tribridge has the expertise to design and deploy cost-effective solutions that provide genuine performance improvements and enhanced visibility into your relationships. IT SECURITY & INFRASTRUCTURE Tribridge partners with organizations of all sizes to protect their IT assets through superior network infrastructure solutions. Tribridge also has the necessary expertise to help your organization build a cloud computing roadmap and deploy a private cloud. CUSTOM SOFTWARE DEVELOPMENT One of the greatest obstacles for organizations is trying to manage an application that lacks flexibility, is underperforming, or worse is at risk of crashing at any given moment. Tribridge delivers time-tested methodologies, sound development expertise, quality assurance and dependable support. HUMAN CAPITAL MANAGEMENT Look to Tribridge for complete life-cycle services to support your Cornerstone OnDemand solution. Our proven services help enterprises improve system optimization and end-user adoption, achieve learning and performance objectives and focus internal resources on strategic business initiatives.

3 Comprehensive Solutions for Healthcare and Health and Life Sciences The business of healthcare is one of the most dynamic and complex industries in the world. The challenges are to maintain compliance, safety, and patient expectations while managing costs and still meet the growing needs of an aging population. That s where Tribridge comes in. As we have for countless hospitals, out-patient clinics and healthcare manufacturing organizations, we can help your company cut costs, eliminate inefficiencies, mitigate risk, and build collaborative teams via combined industry best practices, integrated technology solutions, and proven methodologies. Improve Technology Solutions & Business Processes PROVIDERS Providers must develop complementary solutions that drive consumer engagement, transparency in reporting, and accountability at all levels of care all while containing costs and complying with requirements. PAYORS Healthcare payors such as insurance companies, HMOs, service contractors, and claim handlers under state or federal medical assistance programs now account for approximately 80 percent of all healthcare spending. To remain competitive, payors must increase efficiency, consistency, and accuracy. HEALTH AND LIFE SCIENCES Pharmaceutical, biotech, and medical device manufacturers are under increasing pressure to introduce new products faster, with higher quality, and lower costs. Success, then, depends on time-to-market. Tribridge can help streamline complex business processes, while maintaining strict regulatory requirements, by consolidating the legacy, disparate systems and paper-based approach within a singular, efficient system.

4 NAV Care Coordination GP Patients are more than a set of clinical data points. Patient preference, environmental, familial, and other situational factors will have an enormous impact on their healthcare experience and the effectiveness and cost of their care. Built on Microsoft Dynamics CRM and integrated with clinical intelligence platforms, Tribridge Care Coordination arms healthcare providers with a powerful, intuitive platform for developing and managing personalized care programs. Leveraging EHR data and integrating with CRM, Care Coordination is designed to complement existing critical hospital and clinical information systems in a closed-loop platform, enabling proactive patient engagement, coordinated care, and case management activities. This leads to fewer acute care visits, better overall health, and lowers health care costs. Automatically acting on customized communication settings and schedules, this solution uses the most upto-date, evidence-based protocols to ensure timely contact with patients who require care, motivating them to stay connected and follow through with critical medical appointments. SL Member/Contract Management Care Program Management Chronic Disease Management Care Collaboration Care Analytics Role-Based Workflow Personalized Care Plans

5 PROVIDER NETWORK Managing the many relationships you have with physicians can be complicated. Information is often scattered in s, meeting notes and phone messages and distributed throughout numerous systems. A robust physician relationship management solution one that integrates easily with your existing processes and applications can help healthcare organizations like yours to improve business results by simplifying management of those relationships with both affiliated and nonaffiliated physicians in your community. By managing the provider network with greater efficiency, organizations can negotiate contracts for optimal financial results, and process claims with greater accuracy, reducing cost and errors, to increase provider satisfaction. Automate many aspects of contract modeling, execution, claims pricing, and payment bundling. These end-to-end network management solutions allow providers and payors to stay in compliance while achieving faster returns on investment. Track an applicant s references, education, skills and interview information. This solution not only provides robust physician tracking and credentialing, but also provides a cost-effective platform for cross-departmental collaboration, advanced activity management, scheduling and automated workflows to simplify the user experience. M&A Pipeline/Activity Provider Onboarding Referral Management Physician Education Credentialing Care Collaboration CUSTOMER ENGAGEMENT Customer experience metrics have been gaining traction in healthcare as incentive payments to health organizations become linked to patient satisfaction scores, or HCAHPS, as a key component to calculate value-based incentive payments. The ideal customer experience increasingly is being defined by non-clinical elements, such as convenience, customer service and staff attitude. Effectively managing the relationship between the healthcare provider and its customers, current and future, is critical to a successful outcome for both. A good relationship not only improves patient satisfaction, but also fosters effective communications, which may help to improve the patient s health and health-related quality of life. Improving the customer experience means engaging patients where they are with the tools and information they expect to have. Population Segmentation Portals and Mobile Tools Marketing/Campaign Management Service Personalization Care Collaboration EMR, Cloud, and Device Integration Integrate Patient and Family CUSTOMER EXPERIENCE Successful healthcare consumer acquisition and retention will be determined by how well organizations utilize technology, analytics, marketing applications, sales applications, customer service and support Web apps, and healthcare portals gain actionable insight. Healthcare organizations that are effective at consumer targeting can differentiate themselves by customizing interactions, uncovering consumer issues and offering a coherent customer experience. Organizations can work with patients and families to both identify and solve problems. With this inclusion, providers can develop an infrastructure that supports partnership and continued feedback from the family or customer perspective with advisory councils and committees. Proactive engagement and outreach through managed marketing campaigns where your prospects are can put organizations in front of a customer before they actually need care, increasing the chances for attracting new patients. Contact/Call Center Social Listening and Media Service Personalization Integrate Patient Portal & Mobile tools Marketing/Campaign Management Brand Enhancement

6 Solutions Overview: ERP Solutions Healthcare providers have complex requirements when it comes to revenue cycle management and supply chain management, including payroll and human resources management. Dependence on the skills and experience of physicians, clinicians, nurses and other professionals and meeting around-the-clock needs of patients requires less complex administration and clear visibility across the organization. SUPPLY CHAIN MANAGEMENT With as much as 45 percent of a hospital s operating budget consumed by supply chain management costs, healthcare organization executives are faced with the challenging task of managing and minimizing supply chain related costs. Access to the right supplies when and where they are needed is essential to safe, high-quality healthcare. Integrated Microsoft based supply chain management enables healthcare organizations to reduce costs by efficiently managing their entire supply chain. Powerful automation through requisition management, efficient procurement, fulfillment processes, and purchasing cycles. Your organization can not only reduce the time spent on purchasing activities, but can track, report, and account for supplies across multiple locations/facilities in a centralized company database. WORKFORCE MANAGEMENT Tribridge s payroll and human resources modules includes functionality to coordinate calculation of payroll tasks automatically and in limitless combinations, even with employees who work in different departments and at different rates. Regardless of size, payroll and human resources management requirements for healthcare providers can be extremely complex. Fully-integrated Microsoft-based solutions from Tribridge include workflow driven tasks and employee self-service functionality designed to improve accuracy and reduce time spent on paperwork. Pre-built connectors provide secure connectivity to existing time and attendance tracking solutions as well. FINANCIAL MANAGEMENT Tribridge financial management for healthcare, built on Microsoft Dynamics, plays a key role in helping healthcare providers achieve Collaborative Health. Our fully integrated and highly extensible financial and business management solution provides the tools and infrastructure healthcare organizations need to transform the way they record, track and access critical business information, from financials to human resources and materials management. Tribridge financial management for healthcare plays a key role in helping healthcare providers achieve Collaborative Health. A fully-integrated and highly-extensible financial and business management solution, it provides the tools and infrastructure healthcare organizations need to transform the way they record, track and access critical business information. MATERIALS MANAGEMENT Today s growing list of healthcare suppliers, demands for HIPAA compliance, receivables management inefficiencies, and rising supply costs requires a powerful information system that will streamline the entire supply chain. Materials management solutions enable healthcare organizations to reduce costs by maintaining optimal inventory levels, reducing overstock and wastage of expiry-dated items. Take control over purchasing and vendor management and comprehensive inventory tracking to ensure that supplies are on-hand where needed. Rich functionality and simple customizations out of the box, this solution also integrates and enhances technologies you already have in place, like patient care solutions, billing solutions, and accounting applications. Information can be shared directly or displayed in user portals that help reduce training time and eliminate unnecessary steps. Microsoft Dynamics-based solutions for materials management promote efficiency and lower costs by giving hospitals the ability to better evaluate and manage vendor performance, inventory control, purchasing activities, stock requisitions and patient charging.

7 Cloud Computing On Your Terms With unrivaled Microsoft platform expertise and the largest Dynamics customer base in North America only Concerto delivers a dedicated, state-of-the-art cloud environment optimized for Dynamics ERP, CRM and Office 365. Concerto Cloud Services enables you to reduce costs, maximize operational efficiency and focus on critical initiatives that drive your business. Office & Productivity Security & Infastructure Sales & Marketing/CRM Accounting & Finance/ERP Messaging & Communications Portals & Collaboration Tribridge Delivers Expertise for Where Your Business is Headed Tribridge is a team of problem-solvers who work to quickly remove obstacles, develop powerful solutions and achieve successful outcomes for our customers. Our 600 professionals have extensive consulting experience, deep technical knowledge and an average of 20 years of experience in their respective industries. As a full-service partner, we manage the complete customer lifecycle, from engagement, implementation and support to programs and events designed to optimize technology investments. We are dedicated visionaries who remain at the forefront of business and technology trends to better serve our customers. People, Processes & Technology Big Five quality delivered through practical methodologies and intimate customer relationships Scalability to tackle the complex challenges flexibility to collaborate deeply with our customers 2013, 2012, 2010 & 2008 Dedicated customer care and managed services teams PRESIDENTS CLUB Comprehensive on-premise, hosted and cloud 2013, 2012, 2010 & 2008 computing services NAV GP 2013, 2012, 2010 & 2008 PRESIDENTS CLUB SL INNER CIRCLE A unique combination of industry expertise and technology acumen PRESIDENTS CLUB 2013, 2012, 2010 & 2008 Recognized by Microsoft INNER CIRCLE CUSTOMER EXCELLENCE PARTNER 2013, 2012, & 2008 & 2008 PRESIDENTS CLUB INNER CIRCLE CUSTOMER EXCELLENCE CRM EXCELLENCE 2008 PRESIDENTS CLUB INNER CIRCLE CRM EXCELLENCE

8 Founded in 1998, Tribridge is a technology services firm specializing in business applications and cloud solutions. The firm helps mid-market and enterprise customers solve their business challenges through Cloud Computing, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Application Development, Portals & Collaboration, Security & Infrastructure and Human Capital Management (HCM). With a focus on industry-specific solutions, a 100% go live track record and deep experience implementing Microsoft, Cornerstone OnDemand and other enterprise technologies, the Tribridge team of nearly 600 professionals operates with an unwavering commitment to provide exceptional service and support, drive measurable results and build lasting partnerships with the firm s 3,750 customers. (877) W. Kennedy Blvd., Suite 890 Tampa, FL 33609

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