Focus on efficiency. Solutions for small businesses

Transcription

1 Focus on efficiency Solutions for small businesses

2 Key conditions for the competitiveness and success of small businesses include mobility, ease of access, speed and efficiency of work, and selecting low-cost services and equipment. This information pack tells you all about the business solutions Telenor offers to small and medium-sized businesses. We hope it will help you find a cost-efficient tariff package, other discounts and convenience functions available with it, and mobile internet services that best suit your needs. Good to know! In this information pack, numbers within the network and Telenor numbers refer to numbers within the network of Telenor Magyarország Zrt., and the name Telenor is used for Telenor Magyarország Zrt. 1

3 Contents Benefits of becoming a Telenor business customer 4 About Telenor 5 Business Tariff Packages 6 Üzleti Keret 7 Üzleti Mikro 8 Üzleti Mikro S 8 Üzleti Mikro M 8 Üzleti Mikro L 9 Üzleti Alap 10 Üzleti Pro 1 1 Üzleti Pro Start 1 1 Üzleti Pro 1, Pro 3 and Pro 8 12 Cost-reducing Services 14 Cégen belül 0 Ft (HUF 0 in-house) 14 Vezetékes-hívó (Landline Caller) 15 Hívástovábbadás (Call forwarding) 16 Rövid hívószám és virtuális csoporttag (Short call number and virtual group member) 16 Költség- és híváskontroll (Cost and call control) 17 Magánszámla (Private Account) 18 MobiTrend Mini and MobiTrend Plusz services 18 Mesterhármas (Mesterhármas service) 20 5 perc után 0 Ft (HUF 0 after 5 minutes) 20 PartnerRégió (PartnerRegion) SMS and 80 SMS 2 1 Keret Értesítő S, M, L (Keret Notification) 22 International call and roaming 24 Szomszédhívó (Neighbour Caller) 24 UniósOrszág (EUCountry) 25 PartnerOrszág (PartnerCountry) 25 Üzleti Roaming Átalány (Flat-Rate Business Roaming) 26 Convenience services 28 Konferenciahívás (Conference Calls) 28 Hívásposta (CallMail) 29 Hívásértesítő (Call Notification) 29 Hangposta MMS (MMS Voice Mail) 30 Elektronikus számla (Electronic bill) 30 Kisvállalkozói MMS (Small business MMS) 31 Non-voice based business services 32 Online Service Packages for browsing via mobile phone 33 Service packages: Mobile Online S, M and L 33 Opera Mini Portal 34 Go mobilportál 34 Netroaming monitor 35 Internet tariff packages for small businesses for browsing via computer 36 Tariff packages: Internet Mini (1GB), Internet Classic (3 GB), Internet Flexi and Internet Flexi Plus, Internet Prémium 36 MobilVásárlás (MobileShopping) 38 Fleet Monitoring 42 BlackBerry 44 Online administration 46 NetShop 46 Telenor Online 46 Important facts 47 Number porting 47 What to bring with you

4 Benefits of becoming a Telenor business customer Business discounts with even a single business subscription for customers with a tax ID number. Buy more than one subscription at once with discount handsets option Tariff packages are tailored to the needs of small businesses. Tariff packages include low per-minute and SMS fees. Choose from minute- and second-based business tariffs. Cost-reducing services bring costs of business tariff packages down even further. Convenience services and mobile office solutions are available exclusively to business customers. You can use our Vezetékes-hívó (Landline Caller) services to make calls to Hungarian landline numbers at a discounted rate, reducing your corporate mobile costs. Sales staff are available to visit you at your convenience, anywhere in the country. Services are provided by trained staff at several hundred Telenor sales points nationwide. Straightforward administration with the help of our Electronic Customer Service and Telenor Online, even from home. About Telenor Telenor formerly Pannon is a member of the international Telenor Group, one of the world s leading mobile phone companies, operating in 14 European and Asian countries. With a 34% market share, and over three million customers, it is the second largest operator on the Hungarian telecommunications market. We are committed to providing high-quality products and useful services that meet local and personal needs in Hungary, building on the Group s international background and experience. As befits the size of the company and its place in the Hungarian economy, Telenor also engages in various sponsorship activities including involvement in community affairs, regular donations to children s health and culture, and a major contribution to the world of sport as principal sponsor of the Hungarian national ice hockey and handball teams. An important component of our social responsibility is to search for and implement methods designed to protect the environment. Since 2006, Telenor has gradually been switching to the use of recycled paper and environmentallyfriendly plastic and paper bags. It has also long been collecting in its shops used mobile phones and batteries. We are hopeful that the company s philosophy will also inspire others to take a responsible approach towards the environment and the community. 4 5

5 Business Tariff Packages We have three tariff packages to offer for small business. Choose the one that is right for your business profile. The Üzleti Keret packages have a monthly fee, all of which is available as airtime credit which can be used jointly by all employees (subscriptions under one subscriber name and customer number) for domestic calls and texting, so there is no waste. It is ideal for companies that have employees with varied phone use patterns. The new Üzleti Mikro packages are for small businesses which need low fixed monthly mobile costs. The Üzleti Pro packages are optimised for businesses where staff frequently talk to each other and traffic is evenly distributed among them. Every business tariff package can be combined with the Autóskártya (AutoCard), Internet, Adatkártya (DataCard) and Ipari (Industrial) tariff packages, but not with residential tariffs. Üzleti Keret tariff packages Üzleti Keret tariff packages are ideal for companies that have a staff with varied phone habits e.g. the CEO makes a lot of calls, the office staff not so many, or mainly take incoming calls on their mobiles. The monthly fee is payable for the whole company, and not per phone number. Every employee can use as much of the included calls and SMS messages as their phone habits demand. This way, mobile spending is optimized and nothing goes to waste.. Joint use of monthly fee: the entire company pays a single monthly fee that covers use by all the subscriptions it covers. 100% of monthly fee available as airtime credit for domestic standard-rate voice calls and SMS messages. Uniform minute and SMS fees at any time of day, to any number within Hungary. Lower minute and SMS fees for packages with a higher monthly fee. Minute and SMS fees remain the same for traffic exceeding the monthly fee. Per-second billing. By using Üzleti Keret tariff packages you can avoid having to pay the unused monthly fee of one employee while others exceed the monthly limit. Joint use of the monthly fee means the limit is used to the fullest, thus optimizing costs. The tariff packages cannot be combined with other business packages under the same customer number. The Üzleti Keret tariff packages are available with a 2-year contract. Monthly fee with 100% airtime credit for domestic calls and SMS messages Minute and SMS fees to any domestic network at any time of day Minute rate for calls to landline networks using Vezetékes-hívó service Joint use of monthly fee Üzleti Keret Üzleti Keret Üzleti Keret Üzleti Keret Üzleti Keret Üzleti Keret Gross HUF HUF HUF HUF HUF HUF Net HUF Gross HUF 22 HUF 22 HUF 21 HUF 20,4 HUF 20 HUF 18,75 Net HUF 17,60 HUF 17,60 HUF 16,80 HUF 16,32 HUF 18,75 HUF 15,00 Gross HUF 5 HUF 5 HUF 5 HUF 5 HUF 5 HUF 5 Net HUF 4 HUF 4 HUF 4 HUF 4 HUF 4 HUF db subscriptions 1 5 db subscriptions 1 10 db subscriptions 1 20 db subscriptions 1 20 db subscriptions 1 20 db subscriptions 6 7

6 Üzleti Mikro tariff packages The new Üzleti Mikro packages are for small businesses which need low fixed monthly mobile costs. Üzleti Mikro S Low monthly fee. No service contract or loyalty agreement. Uniform minute and SMS fees at any time of day, to any number within Hungary. Available for even a single business subscription Easy to calculate, transparent tariff package, without restrictions. The billing unit is 1 minute. Can be combined with Üzleti Alap, Üzleti Pro Start, Üzleti Pro 1, Üzleti Pro 3, Üzleti Pro 8, Üzleti Mikro S, Üzleti Mikro M and Üzleti Mikro L tariff packages, but not with other business tariffs. Tariff package fees: Üzleti Mikro S Gross Net Monthly fee 990 Ft 792 Ft Minute and SMS fees for calls to any domestic network at any time of day Minute rate for calls to landline networks using Vezetékeshívó service Üzleti Mikro M HUF 35 HUF 28 HUF 5 HUF 4 Low monthly fee, half of which is domestic airtime credit. Available for even a single business subscription. The billing unit is 1 minute. Carries a 1-year service contract. Can be combined with Üzleti Alap, Üzleti Pro 1 and Üzleti Mikro S tariffs, but not with other business tariffs. Tariff package fees: Gross Üzleti Mikro M Monthly fee HUF HUF 1592 Airtime credit* HUF 995 HUF 796 minute rate for calls to the Telenor network (within Hungary) HUF 22 HUF 17,60 Minute rate for calls to domestic landline and other networks HUF 27 HUF 21,60 SMS fees to any network HUF 32 HUF 25,60 Minute rate for calls to landline networks using Vezetékes-hívó service Net HUF 5 HUF 4 * 50% of the monthly fee is available as airtime credit for domestic calls within the network or to landline, voic or blue number calls, and call forwarding within the network. Üzleti Mikro L Low monthly fee (100% domestic airtime credit) Available for even a single business subscription. Low minute rate within the Telenor network. The billing unit is 1 minute. Carries a 2-year service contract. Can be combined with Üzleti Alap, Üzleti Pro 1 and Üzleti Mikro S tariffs, but not with other business tariffs. Tariff package fees: Gross Üzleti Mikro L Monthly fee HUF HUF 2080 Airtime credit* HUF HUF 2080 minute rate for calls to the Telenor network (within Hungary) HUF 20 HUF 16 Minute rate for calls to domestic landline and other networks HUF 25 HUF 20 SMS fees to any network HUF 29 HUF 23,20 Minute rate for calls to landline networks using Vezetékes-hívó service Net HUF 5 HUF 4 * 100% of the monthly fee is available as airtime credit for domestic calls within the network or to landline, voic or blue number calls, and call forwarding within the network. 8 9

7 Üzleti Alap The Üzleti Alap business tariff package is ideal for small businesses for whom a low monthly fixed mobile cost is a priority. Low monthly fee. Uniform minute and SMS fees at any time of day, to any number within Hungary. Per-second billing. Available for even a single business subscription. Easy to calculate, transparent tariff package, without restrictions. Can be combined with Üzleti Pro 1, Üzleti Pro 3, Üzleti Pro 8, Üzleti Mikro S, Üzleti Mikro M and Üzleti Mikro L tariff packages, but not with other business tariffs. Tariff package fees: Gross Üzleti Alap Net Monthly fee HUF 1237,50 HUF 990 Minute and SMS fees to any domestic network at any time of day HUF 35 HUF 28 Üzleti Pro packages Üzleti Pro Start We recommend the Üzleti Pro Start tariff package to small businesses that need, in addition to a low monthly fee, their employees to be able speak to each other free of charge. Low monthly fee. The Cégen belül 0 Ft (HUF 0 in-house) service is included in the package at no extra charge. Per-second billing. Available for even a single business subscription. The Üzleti Pro Start tariff packages are available with a 1-year contract. It can be used along only with the following tariff packages: Üzleti Alap, Üzleti Pro 1 and Üzleti Mikro S. Minute rate for calls to landline networks using Vezetékes-hívó service HUF 5 HUF 4 Tariff package fees: Üzleti Pro Start Gross Net Monthly fee HUF HUF 1360 Minute rate for in-house calls HUF 0 Minute and SMS fees within the network HUF 20 HUF 16 Minute and SMS fees to landline networks HUF 23 HUF 18,40 Minute and SMS fees to other domestic mobile networks HUF 29 HUF 23,20 Minute rate for calls to landline networks using Vezetékes-hívó service HUF 5 HUF

8 Üzleti Pro 1, Pro 3 and Pro 8 We recommend Üzleti Pro tariff packages to small businesses which spend at least HUF gross a month for each subscription and whose employees talk to each other frequently in-house. The entire monthly fee is available as airtime credit. The Cégen belül 0 Ft (HUF 0 in-house) service is included in the package at no extra charge. Uniform minute and SMS fees at any time of day, to any number within Hungary. If multiple company subscriptions are purchased, higher-category tariff packages have lower minute and SMS fees. Minute and SMS fees remain the same for traffic exceeding the monthly fee. Per-second billing. Transparent, flexible tariff packages with the entire monthly fee available as airtime credit. Üzleti Pro 1 can be combined under the same account with Üzleti Alap, Üzleti Pro 3, Üzleti Pro 8, Üzleti Mikro S, Üzleti Mikro M and Üzleti Mikro L tariff packages, but not with other business tariffs. Üzleti Pro 3 and Pro 8 can be combined with Üzleti Alap, Üzleti Pro 1 and Üzleti Mikro S tariffs, but not with other business tariffs. The Üzleti Pro 3 and Üzleti Pro 8 tariff packages carry a 2-year contract. Tariff package fees: Üzleti Pro 1 Üzleti Pro 3 Üzleti Pro 8 Gross Net Gross Net Gross Net Monthly fee HUF 4362,50 HUF 3490 HUF 4362,50 HUF 3490 HUF 4362,50 HUF 3490 Airtime credit (available for voice and SMS services) included in the monthly fee HUF 4362,50 HUF 3490 HUF 4362,50 HUF 3490 HUF 4362,50 HUF 3490 Minute rate for in-house calls HUF 0 HUF 0 HUF 0 Minute and SMS fees to any domestic network at any time of day Minute rate for calls to landline networks using Vezetékes-hívó service Minimum number of subscriptions HUF 30 HUF 24 HUF 24,38 HUF 19,50 HUF 22,50 HUF 18 HUF 5 HUF 4 HUF 5 HUF 4 HUF 5 HUF

9 Cost-reducing services Cégen belül 0 Ft (HUF 0 in-house) The Cégen belül 0 Ft service is recommended primarily for business clients whose employees speak to each frequently in-house. Using the service, everybody in the company s call group (subscriptions in the same account) can call each other at a HUF 0 minute rate. Members of the staff can speak to each other within the network for free. Feature The service must be ordered for all subscriptions belonging to the same account. Vezetékes-hívó (Landline Caller) Fewer cost worries: by using this service you can make domestic landline calls from you mobile for a very low fee. Available without a monthly fee. You can call any Hungarian landline numbers at a very low price, reducing corporate mobile costs. You can use it with any tariff package to greatly reduce the costs of company calls to landlines. Cégen belül 0 Ft fees Monthly fee: Included in Üzleti Pro packages for no monthly fee. For Üzleti Alap and Üzleti Keret packages: HUF 480/subscription HUF 480 (HUF 385 net) per subscription. Minute rate: HUF 0 for in-house calls. The discounted rates apply only to domestic landline voice calls of up to 60 minutes. Does not apply to data calls, or forwarded or redirected calls. Cannot be used together with other services offering discounts for landline calls (e.g. UniKörzet, MultiKörzet, PartnerKörzet services). Registration required to use the service. Vezetékes-hívó fees Minute rate: HUF 5 (HUF 4 net). Monthly fee: none Call setup charge: HUF 5 (HUF 4 net)/call Registration (free of charge): by text (send the word vezetekeshivo to number ), at the Telenor Online internet customer service, the Customer Service Line (1741) and Telenor sales points. 15

10 Call forwarding A useful service for businesses which would like to use the call management function of their landlines on corporate mobiles as well. Using the service, you can connect two parties by mobile phone and then leave the conversation. Replaces a landline subcentre, because Call Forwarding provides the equivalent call management function. The operator can forward incoming calls within the group at no additional charge. A forwarded call can even be forwarded again (e.g. between secretary s offices within a company). Call Forwarding fee Monthly fee: HUF 190 (HUF 152 net) per subscription. (The charge for the forwarded call is payable in addition to the monthly fee.) Short call number and virtual group member Recommended for companies with substantial telephone traffic, where it is useful for staff members to be able to reach each other quickly using a short call number, and to provide easier access to partners beyond those with corporate mobile phones (virtual group members). Groups of corporate mobile numbers can be extended to include frequentlycalled numbers outside the company, even if they belong to other networks. Short call number and virtual group member fee Monthly fee: HUF 125 (HUF 100 net) per subscription. Cost- and Call-Control Recommended for businesses which want to specify the numbers particular employees or groups may call, and the kinds of numbers they can call at the company s expense. The service may be fully tailored to the company s needs, helping to keep call-based telephone costs perfectly under control. Types Time-based cost control: to make sure that only calls made during working hours are charged to the company account, calls outside working hours may be banned. Call number based cost control: bans selected ranges of foreign, domestic mobile and domestic landline numbers or even individual numbers. (The ban can range from one single number to all existing numbers.) Call-prefix based segregation: using customer-defined settings to prevent private calls from being charged to the company account, a call prefix may be dialled to change over to a private account. Cost limit based segregation: a simple way of controlling costs by setting a call charge limit for staff using corporate phone subscriptions. The service is a simple and efficient way of seperating costs. Fees charged to the private account are paid by the member of staff who made the call, and traffic over the limit is billed to his or her name and address, so that the amount payable on the corporate account may be calculated in advance. Subscription to Call Prefix and Cost Limit services is required before ordering the Private Account service. Cost- and Call-Control fees Monthly fee: HUF 500 (HUF 400 net) per subscription. Single registration charge for cost limit based segregation: HUF (HUF 990 net) per subscription

11 Magánszámla (Private Account) Using this service you can simply and automatically control corporate and private calls within the company. Calls not permitted for business are automatically charged to the private account, which is billed directly to the address of the staff member making the call. A Private Account on a corporate subscription means staff do not need more than one phone, because private calls are seperated from business calls and charged to the Private Account, and billed to the employee s address. MobiTrend Mini fee Monthly fee: HUF 550 (HUF 440 net) per subscription. The MobiTrend Plusz is recommended for businesses who find the cost-effective development of their corporate mobile phone network, as well as separation of corporate and private calls, in addition to low minute fees and cost control, very important. MobiTrend Plusz includes the following services: Cégen belül 0 Ft (HUF 0 in-house) Cost and call control Favourite landline zone Call forwarding Short call number and virtual group member Private Account fees Monthly fee: HUF 900 (HUF 720 net) per subscription. MobiTrend Plusz fee Monthly fee: HUF (HUF 1190 net) per subscription. MobiTrend Mini and MobiTrend Plusz services The MobiTrend Mini service is recommended for businesses who want to access a specific landline zone at low cost, and to use the Call Forwarding and Short Number functions available on landline telephones. MobiTrend Mini includes the following services: Favourite landline zone Call forwarding Short call number and virtual group member By combining these services you can receive a major discount. Other cost-reducing and convenience services available to Telenor business customers can also be added to MobiTrend Mini or MobiTrend Plusz. The internet MobiTrend administration interface provides access to the current settings of all the services it contains Cégen belül 0 Ft (HUF 0 in-house), Kedvenc vezetékes körzet (Favourite Landline Zone), Hívástovábbadás (Call forwarding), Rövid hívószám és virtuális csoporttag (Short Call Number and Virtual Group Member), Költség- és híváskontroll (Cost and Call Control), Magánszámla (Private Account), MobiTrend Mini and MobiTrend Plusz and permits changes to the main parameters. Cégen belül 0 Ft, Kedvenc vezetékes körzet, Hívástovábbadás, MobiTrend Mini and MobiTrend Plusz services are required for all subscriptions belonging to the same account. 19

12 Mesterhármas The service is recommended primarily for small and medium-sized businesses which regularly call the same business partners. By using the Mesterhármas service you can call your most frequently called business partners within Hungary from all of the company s subscriptions at a favourable per-minute rate, thus optimizing your telephone costs. 3 Telenor mobile phone numbers (outside the company) may be selected. The selected call numbers may be changed once every 30 days, free of charge. The service must be ordered for all subscriptions belonging to the same account. Mesterhármas fees Monthly fee: HUF 500 (HUF 400 net) per subscription. Minute rate: for calls to the 3 designated numbers: HUF 9.90 (HUF 7.92 net)/minute PartnerRégió (PartnerRegion) The service is useful for small businesses whose contacts are concentrated in a given region. Provides business subscribers with a 25% or 50% discount on minute rates for calls within the network made within a selected region of Hungary (one of the 7 EU regions). 25% discount on minute rates for calls made from inside the selected geographical region to any subscriber in Telenor s network regardless of the location of the recipient. If the call is made from the selected region to a Telenor subscriber who has also subscribed to the PartnerRégió service for the same region, a 50% discount is applied to the minute rate. PartnerRégió fees Monthly fee: HUF 500 (HUF 400 net) per subscription. Minute rate: 25% or 50% discount off the per-minute rate listed for the tariff package. 5 perc után 0 Ft (HUF 0 after 5 Minutes) We recommend the service to all business subscribers who engage in long conversations. Using the 5 perc után 0 Ft (HUF 0 after 5 Minutes) service you can telephone at a HUF 0 per-minute rate after five minutes, thus enabling you to cut back significantly on your mobile expenses. The service pertains to voice calls within the network lasting less than 60 minutes, as well as to Voice Mail and Blue Number calls. 5 perc után 0 Ft fees Monthly fee: HUF 690 (HUF 552 net) per subscription. Minute rate: HUF 0 within the Telenor Hungary network after the fifth minute. 40 SMS and 80 SMS These services are primarily recommended for those who send a lot of texts. The 40 SMS and 80 SMS services provide discounts on text messaging. Feature The 40 SMS package includes 40 and the 80 SMS package includes 80 low-rate SMS messages that can be sent to domestic networks. 40 SMS and 80 SMS fees 40 SMS package: HUF 920 (HUF 736 net) per subscription. SMS rate: HUF 23 (HUF net)/sms (if all are used) 80 SMS package: HUF 1440 (HUF 1152 net) per subscription. SMS rate: HUF 18 (HUF net)/sms (if all are used) 20 21

13 Keret Értesítő (Keret Notification) S, M and L The Keret Értesítő (Keret Notification) service is useful for businesses that want to monitor how much of the Üzleti Keret monthly airtime credit is used by each subscription. The call numbers for which the service is ordered receives notification of the traffic. You can choose from three pre-determined traffic limits, and a notification is sent when it is reached. Keret Értesítő S: HUF 3000, Keret Értesítő M: HUF 6000, Keret Értesítő L: HUF 10,000 When the limit specified in the service is reached, a text is sent from number ; an is also sent if requested. The Keret Értesítő service merely provides information about the fact that a given traffic limit has been reached. It does not entail any restrictions on further traffic. You can switch between the Keret Értesítő services free of charge, but only at the end of the billing period. The service may be ordered for individual subscriptions, and a different service package may be selected for each call number belonging to the same account. Multiple services may also be ordered for one subscription. In this case multiple notifications are sent. Only traffic for which the airtime credit may be used is calculated in the traffic limit. Keret Értesítő S, M and L fees Monthly fee: if all three services are ordered, HUF 375 (HUF 300 net) per subscription per service

14 International and roaming calls A call made from Hungary to abroad is an international call. The roaming service lets you make calls abroad as if you were at home; in other words you are accessible, and you can call your contacts, wherever there is a mobile operator with a roaming agreement with Telenor. Szomszédhívó (Neighbour Caller) The service is recommended to business clients who frequently call business partners in a neighbouring country. By using the Szomszédhívó service you can call neighbouring countries of Hungary at favourable per-minute rates. The service allows you to call both landline and mobile numbers at discounted rates. The discount applies to calls made to the following countries: Austria, Croatia, Romania, Serbia, Slovakia, Slovenia and Ukraine. Szomszédhívó fees Monthly fee: HUF 1040 (HUF 832 net) per subscription. Minute fee: HUF 47 (HUF net) per subscription. UniósOrszág (EU Country) The UniósOrszág service is recommended for business clients who generate a significant amount of voice traffic to a country in the European Union. By using the UniósOrszág service you can call a selected EU country at a per-minute rate reduced by 50%. You can change the country selected every 30 days free of charge. The discount applies to the rates for normal international voice calls to the selected country. UniósOrszág fee Monthly fee: HUF 1040 (HUF 832 net) per subscription. PartnerOrszág (Partner Country) The PartnerOrszág service is recommended for business clients who generate a significant amount of voice traffic to another country. By using the PartnerOrszág service you can make calls to a selected country (country calling code) at a 20% discount. Countries may be selected from those in roaming zones 1, 2, or 3. You can change the country selected every 30 days free of charge. The discount applies to the rates for normal international voice calls to the selected country. PartnerOrszág fee Monthly fee: HUF 625 (HUF 500 net) per subscription

15 Üzleti Roaming Átalány (Flat-Rate Business Roaming) This service is recommended to business customers who would like lower call charges when staying abroad. The Üzleti Roaming Átalány service provides a major discount for calls received in countries in roaming zone 1, making it possible to receive longer calls at lower cost. Feature The billing unit is 10 minutes. Each 10-minute unit begun is chargeable. Üzleti Roaming Átalány fees The service carries no monthly charge. Minute charge: HUF (HUF 149 net) per subscription. Good to know The world is divided into four roaming rate zones; zone 1 is the cheapest. Under the harmonised roaming classification, zone 1 countries are: Andorra, Austria, Belgium, British Virgin Islands, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Marie-Galante, Martinique, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, St. Barthelemy, St. Martin, Sweden, The Saints and Desirade, United Kingdom For detailed information on countries in each zone and roaming tariffs, please visit our website: 26

16 Convenience Services Konferenciahívás (Conference calls) Recommended to users who need everyday business communication to include telephone calls with multiple participants. The Konferenciahívás service allows conference calls via mobile with a maximum of six participants one initiator and up to five partners. The initiator of the conference call can include additional participants into an existing call. The new call connected into the conversation can be either incoming or outgoing. Konferenciahívás fee Monthly fee: free of charge (service included in the business tariff packages.) Hívásposta (CallMail) Hívásposta is useful for business customers who do not want to miss a single call and would like a cost-saving means of listening to their voice mail, at lower rates. Ordering the Hívásposta service lets you use the Hívásértesítő (Call Notification) service, and listen to voic messages within Hungary for a HUF 0 minute charge any time of day. The Hangposta (Voic ) service is a precondition for using the Hívásposta service. Hívásposta fee Monthly fee: HUF 250 (HUF 200 net) per subscription. Hívásértesítő (Call Notification) Recommended for business customers who do not want to miss a single important call in their daily business. The service gives notification of all calls the called party could not receive because their handset was switched off, they were in an area with no signal, their voic was not active or the caller did not leave a voic message. The caller is displayed as the sender of the text, allowing easy identification if the caller s number is stored in the phone. The text indicates how many calls were made from each number when the phone was switched off. The text also shows the time of the last call. A notification is sent only if the caller consented to having their number displayed. Notifications under the service are sent free of charge, even abroad. Hívásértesítő fee Monthly fee: HUF 125 (HUF 100 net) per subscription. 29

17 Hangposta MMS (Voic MMS) This is a convenient way to listen to voic messages without calling the voice mail box. Messages may be retrieved from the handset without limit, free of charge, and without calling the voice mail box, and can be stored up to the capacity of the phone and even forwarded as MMS messages. The voice messages in the voice mailbox are in MMS format. The incoming message carries a picture and an audio file as an attachment. Messages sent as MMSs also remain in the voice mail box (according to the general rules of storage) in played status. Hangposta MMS fee Monthly fee: HUF 390 (HUF 312 net) per subscription. Elektronikus számla (Electronic bill) This is a service that is fast and simple, convenient, reliable and last but not least environmentally friendly. Equivalent to the paper-based bill, but quicker to access and more secure. Since it is an electronic service, bills can be checked via internet even when you are out of the office. notification are sent free of charge when the monthly bill arrives. The service may only be ordered via Telenor Online, after registration, under the menu item Bill information and payment. Electronic bill fee Monthly fee: díjmentes The Electronic Bill Notification SMS service, for an additional monthly charge, sends a text when the bill is issued, and a reminder text five days before the payment date. Monthly service fee: HUF 125/ billing address. Kisvállalkozói MMS (Small Business MMS) We recommend this service to customers who need to keep well informed. The Small Business MMS service sends an MMS every day after 5 pm with the main economic and financial news, name days and next day s weather. Small Business MMS fee Fee: HUF 499 (HUF 399 net) per month or HUF 199 (HUF ) per week Placing orders via the Go mobile portal generates data traffic, and is thus subject to charge. For further information please visit and the Go mobile portal. You no longer need to keep all your bills on paper going back for years, because they can be stored in convenient electronic form

18 Non-voice based business services Mobile internet on the Telenor network is an internet subscription that is not fixed to any location. A Telenor mobile internet package either as a standalone subscription package or a supplementary service to an existing Telenor mobile phone subscription is ready to use the moment you buy it, without having to wait for someone to install it or drilling holes in the wall. If you need to share information electronically with your colleagues, business partners and clients at any time, any place, you can choose from two options for rapid information flow. For computer internet use: connect a modem with its own SIM card to a laptop or desktop computer. Choose the tariff package that is right for you. For mobile phone internet use: connect to the internet via your mobile or PDA in addition to an existing voice subscription. Choose the service package that is right for you. The mobile internet tariff and service packages provide different monthly limits for data within the Telenor network in Hungary. Choose a package with the data limit that is right for you. Online service packages for mobile phone internet Use your mobile phone to access the web and quickly and easily and to maintain contacts with your business partners and customers. Choose the mobile-phone internet package that suits your domestic internet and needs the best. How can I use my mobile phone for browsing the internet? With your existing handset: Order a Mobile Online service for your voice-based subscription. You are also advised to download the Opera Mini browser from the Telenor Go mobile portal. Opera Mini optimises web pages for your phone display and reduces the amount of data you use. Service packages Mobile Online S Mobile Online M Mobile Online L Ideal for occasional use. If do not want to miss out on important business news when you are away from your computer, or you are waiting for an important , you can check all this on your phone. Choose this package if you want to check the business news and your s more frequently don t miss out on important events. This is the right package for you if, in addition to checking the latest business news and s, you also want to download attachments to your telephone while you are travelling or waiting. Easy access to the internet and mailing system via your phone. Simple means of keeping contact (with colleagues and partners) and rapid information retrieval (latest market news) to increase your competitiveness. Fast and mobile: s and web pages download in a few seconds to the HSDPA-capable mobile handsets available at Telenor. Flexible: work without restrictions anywhere in the country. Guaranteed GPRS/EDGE/3G download speed: kbps; upload speed: 8-50 kbps. Data traffic is measured in units of 1 kb and billed in units of 0.01 MB. Mobile Online services are available for a monthly fee, and no other internet service package may be active on the subscription at the same time. These deals are available only as a service for a voice-based subscription, and not as a separate tariff package. All conditions related to Telenor mobile internet packages refer to use in Hungary. Use abroad is subject to different rules and fees. For more information regarding these, please refer to the current General Terms and Conditions. 33

19 Opera Mini A browser developed specifically for mobile handsets displaying web pages in a format adjusted to the phone display. It makes pages clearer, easier to read and more convenient to use, and reduces the data traffic they generate. Download this application from the Go mobile portal or the operamini.com site. The Opera Mini application is free, but downloading it generates data traffic which is subject to charge. Go Mobile Portal The Telenor Go mobile portal, where you can find all important information in one place, is just a key press away. It provides services essential to customers who need manage their finances and keep up-to-date about current events any time, any place within Hungary. No need to switch on the computer the information you are looking for is also on your phone. The Telenor Go mobile portal pages bring you the information you need and let you manage your affairs, fast. Useful portal pages for customers who need economic and trading information: the latest news (politics, business, etc.); access to financial and banking services; exchange rate and stock exchange information; banking services, account and balance information; various other useful services (dictionaries, timetables, weather, etc.). Go Mobile Portal fees Using the Go mobile portal generates data traffic, which is subject to charges. The actual charge in each case is the rate for data given in the tariff. Separately ordered news services and downloadable contents are subject to a separate charge as per the special offers. Netroaming-figyelő (Netroaming Monitor) To avoid large bills for internet use abroad, use the Netroaming-figyelő service to control your GPRS data. : On reaching 80% of the data limit, you receive an SMS notifying you that you have used up 80% of your limit. When you reach the limit, Telenor stops providing the data roaming service unless you specifically request continuation or cancel the monitoring service. The Netromaing-figyelő service sets a GPRS roaming limit of 29 MB. The service may be ordered via Telenor s internet customer service (Telenor Online), the Customer Service Line (1220), the Automatic Service Order line (1741), Telenor Sales Points, or by sending the word netroamingfigyelo to number The order is considered valid once the subscriber has received SMS notification of activation. The service applies only to GPRS roaming in countries of the EU and the European Economic Area, and in certain networks in Croatia, Serbia and Montenegro

20 Small business internet tariff packages for computer internet use Knowing the importance of cost predictability to a small business, we have created a special small-business mobile internet package that carries a monthly fee discount throughout the contract period. Choose a one-year contract with a 5% monthly fee discount or a two-year contract with a 10% discount for your tariff package, with security included: for every business mobile internet tariff package you receive the Net Pajzs service free of charge throughout the contract period. Tariff packages Internet Mini * (1 GB) Are you just getting acquainted with the Internet or mobile Internet? Would you like a mobile solution to complement your existing fixed-line Internet subscription? The Internet Mini tariff package is ideal for occasional (a few times a week) ing, browsing your favourite web pages or chatting. Internet Classic (3 GB) If you want more than 1 GB, but do not use the Internet so much that you need a large data-traffic package, then the Internet Classic package is the right choice for you, letting you browse every day (a few minutes), check your and chat. Internet Flexi és Internet Flexi Plus The perfect choice for those who want unrestricted browsing and ** (in Hungary) for a fixed monthly fee. The monthly fee for Internet Flexi Plus includes an additional 10 GB data traffic, which can be used for other kinds of content in Hungary, so you can also visit multimedia content on the Internet.*** Other traffic types: for Internet Flexi and Internet Flexi Plus: internet radio, online video, voice and video chat, multimedia applications, online games, all other traffic types not listed under priority or non-supported traffic types. ***With Internet Flexi Plus, 10 GB data traffic may be used without reduced speed for these kinds of data. Non-supported traffic types: (for Internet Flexi and Internet Flexi Plus): file sharing (e.g. P2P BitTorrent, edonkey; FTP, OCH RapidShare; etc.). Download and upload speeds for the full billing period: 32/32 kbps; Criteria for reducing speed: Internet Flexi: subscriber traffic in other and non-supported traffic types in excess of 1.5 GB over seven consecutive days, will result in restriction of the download and upload speeds for other types of traffic from the following day on. Internet Flexi Plus: subscriber traffic in other data traffic types in excess of 10 GB over the billing period will result in restrictions of available download and upload speeds. Speed reduction: 32/32 kbps Internet access on both laptops and desktop computers. The necessary software installs in a few minutes. Simple and quick communication with partners and customers and access to latest market information which can be forwarded to staff to improve competitiveness. Flexibility: work without restrictions anywhere in the country tariff packages with a monthly fee do not provide WAP access. Guaranteed GPRS/EDGE/3G download speed: from 30 to 120 kbps; upload speed: from 8 to 50 kbps. Data traffic is measured in units of 1 KB. How can use the Internet from my laptop? In just 3 simple steps. We recommend a USB modem for using the Internet from your laptop. The USB modem installation guide is included in the package. Alternatively, you can consult it by visiting our website at Get the Internet on more than one computer! You can connect more than one device to the Internet easily by inserting the SIM card into the router. Internet Prémium Do you regularly use the Internet to watch videos, listen to the radio, or download mp3 files? Or do you often send large attachments? The Internet Premium tariff package is ideal for intensive use of multimedia content and frequent sending of large files. * The monthly discount does not apply to the 1 GB package. For domestic use, unrestricted data traffic, under the rules below ** without slowing data speed: Priority traffic types: : (for Internet Flexi and Internet Flexi Plus) browsing image and text content, ing. Browsing: activity performed on a platform that supports a web browser and enables real-time access, display and publication of data stored on web servers in text or image format, via the internet. a non real-time web-based data storage and transfer service that enables sending and receiving of electronic messages over the Internet. Source: World Wide Web Consortium ( and Engineering Task Force ( The information given here is not comprehensive. For detailed information on the purchase, conditions and charges of tariff packages and services, and the list of services that can or cannot be used with them please consult Telenor s General Terms and Conditions. Further information, please visit the Telenor website ( or the Telenor sales points, or call the Telenor Infoline ( )

21 MobilVásárlás (MobileShopping) Mobile phones are no longer just communication and information tools. Now you can also use them to buy products and services quickly, easily with the help of Telenor s MobilVásárlás service. There is no need to order this service, you can simply use it against your universal balance or credit limit from the moment you sign the subscriber contract. Paying motorway tolls by text Recommended to customers who often use motorways or (for trucks) other toll roads. Pay tolls by text, quickly and conveniently, for Hungarian motorways and (for trucks) toll roads, providing the registration number and toll type. No pre-registration necessary. Transactions are retrievable for 5 years, and a written certificate is provided on request. Each time, wait for the text message confirming payment of the motorway toll before driving on to the toll-section of the motorway, because this is your proof of payment. The text message need not be retained after payment, because a certificate may be requested at any time. MobilVásárlás fee The motorway tolls as provided for by law, plus the following fees: Transaction fee depending on toll type: HUF 55 (HUF 44 net) (D1M, 4-day motorcycle) HUF 160 (HUF 128 net) (D1, 4-day) HUF 160 (HUF 128 net) (D1, weekly, D2, D3, D4 1-day) HUF 160 (HUF 128 net) (D1, monthly) The price of two texts sent within the network when using the service, charged at the current tariff rate. The cost of using the service within Hungary includes the motorway toll, the current transaction fee and two text messages sent within the network and charged at the tariff rate. The motorway tolls and transaction fees vary according to the type and duration of the toll. MobilParkolás (MobileParking) Recommended for those who want to pay parking charges easily and conveniently, without cash. Service available without pre-registration. Paying charges is easy, fast, and convenient: just send your license plate number to the number on the parking machine xxxx. Pay only for the actual duration of the parking. No need for small change. Extend the parking period from any distance, at any time. Transactions are retrievable for 5 years, and a written certificate is provided on request. The mobile phone payment option is available for parking in the following towns: Ajka, Adacsonytomaj, Balatonfüred, Békéscsaba, Budapest, Budapest Airport gyorsparkoló, Debrecen, Eger, Gyöngyös, Hódmezővásárhely, Kaposvár, Keszthely, Kiskunhalas, Miskolc, Mosonmagyaróvár, Nagykanizsa, Ózd, Szekszárd, Szentendre, Székesfehérvár, Szolnok, Szombathely, Tapolca, Vác, Veszprém, Zalaegerszeg and Zalakaros. Wait for the reply text confirming that parking period has begun. There is no need to retain the confirmation text, because a certificate may be requested at any time. MobilParkolás fees Parking fee: the hourly parking rate for the parking zone, or the minimum parking charge for the zone. Service fee: over and above the parking fee, the cost of using the service within Hungary includes current transaction fee and two text messages sent within the network and charged at the tariff rate. Transaction fee: a transaction fee of HUF 75 (HUF 60 net) is charged for starting and extending parking

22 Orient 21 Futárszolgálat (Orient 21 Courier Service) Recommended if you often send small packages and want a quick service with convenient payment. A quick and convenient way of paying courier charges by sending a text message from your mobile. Service available from the moment you sign the subscriber contract, without pre-registration. The sender may also request text notification of delivery. Payment of up to HUF 5000 may be made from the subscriber s phone when sending a package. Orient 21 Futárszolgálat fees Courier charge: as per the fees charged by Orient 21 Futárszolgálat és Kereskedelmi Kft. (current price list published on their website). Fees for sending MobilVásárlás text messages: charged at the tariff rate for texts sent within Telenor s network in Hungary, including discount or free texts. The total value of service purchased per transaction may be up to HUF 5000 gross (HUF 4000 net). Requests for purchases in excess of this amount will be accepted

23 Flottakövetés (Fleet Tracking) Useful for companies maintaining a vehicle fleet or a sales team and would like to check either continuously or occasionally the location of staff. Flottakövetés gives you up-to-date information about the location of your employees or vehicles (within Hungary). Facilitates quicker, more efficient and more rational organisation of work, saving time and money. Helpful in unexpected situations and new responsibilities requiring immediate decisions or organisation of work. Notifies clients of the exact location and status of vehicles and goods. Helps monitor if drivers are choosing the best routes and progress with the work. A user-friendly interface simplifies and speeds up the dispatcher s work. Obviates the need to interrupt drivers in their work with phone calls or text messages. The map application provides the following functions: address search, position query, timed queries, position archive, distance measurement, grouping, texting. With XML communication, Flottakövetés allows query results (with map details) to be entered into the company s own external or internal system (e.g. website) in the desired form. Flottakövetés identifies the positions of subscriptions under one subscriber name, and requires the prior written consent in a separate contract of both the subscriber and the user. The subscriber must have an active Telenor subscription and a tax number. Flottakövetés fees Two billing options are available for the service: monthly flat rate, allowing unrestricted queries, monthly fee + charge per query. With both options, the monthly charge need not be paid for subscriptions included in the service but not tracked during the billing period. A query is only charged if it is successful, and so no charge is made for queries to devices that are switched off, discharged, in foreign networks or inaccessible for other reasons. The geographical position of subscribers (SIM card) can be searched and viewed using an internet or WAP map application. The Flottakövetés service has GSM-cell precision, i.e. data from the network identifies the cell area where the SIM card user is. It is therefore the size of the cell which determines how accurately the driver is located; in Budapest this can be as small as 100 metres. For more information on the service visit the website ( call the Telenor Infoline ( ) or ask at a Telenor sales point