Porsche Car Connect FAQs. Content. 1. Frequently asked questions about starting up Porsche Car Connect 2

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1 Porsche Car Connect FAQs Content 1. Frequently asked questions about starting up Porsche Car Connect 2 2. Frequently asked questions about Porsche Car Connect licence agreements 3 3. Frequently asked questions about using the Porsche Car Connect app 3 4. Frequently asked questions about smartphone access control 4 5. Frequently asked questions about troubleshooting 5 6. Frequently asked questions about buying and selling pre-owned cars with Porsche Car Connect 6 7. Frequently asked questions about the Porsche Car Connect terms of use 7 8. Frequently asked questions about further support for Porsche Car Connect 8 9. Frequently asked questions about the PVTS (Porsche Vehicle Tracking System) safety package 8

2 1. Frequently asked questions about starting up Porsche Car Connect 1.1. I am interested in a new Porsche vehicle with Porsche Car Connect. How can I order this option? Please tell your Porsche dealer that you are interested in Porsche Car Connect (PCC). Your Porsche dealer will be pleased to advise you on which Porsche models Porsche Car Connect is currently available. Using the Porsche Car Configurator at you can already include the Porsche Car Connect option in the configuration of your desired Porsche I am interested in Porsche Car Connect. Which "packages" and additional Porsche Car Connect options can I order? You can order the following services: e-mobility, PVTS (Porsche Vehicle Tracking System) and Remote services. These services can be combined as you wish. e-mobility services are only available for E-Hybrid vehicles. Porsche Car Connect Services feature an inclusive period, after which annual costs are incurred I have just ordered a new Porsche with the Porsche Car Connect option. How do I now activate Porsche Car Connect for my vehicle? Some of the steps below are necessary before your vehicle is delivered, so that Porsche Car Connect (PCC) can be activated for your Porsche: 1) Please register on the Porsche Car Connect customer web portal at Here, your user details are recorded and during the login process you will conclude a licence agreement with the service provider Vodafone Automotive. 2) Once you have successfully registered on the customer web portal at you will receive confirmation by and text message. Click on the link in the to confirm the address and mobile phone number. When you log into the customer web portal for the first time, you will also need the confirmation code that was sent to you in the text message. 3) On the customer web portal, you will also be able to download a document with an installation code for your new vehicle. You must give this installation code to your Porsche dealer, e.g. together with your insurance documents, before your vehicle is delivered. 4) After you have handed the installation code to your Porsche dealer, he will activate the product before delivering your vehicle. This product activation can only be carried out by a Porsche dealer. 5) You should install the Porsche Car Connect app on your smartphone before or on the day that your car is delivered, at the latest. After your vehicle has been successfully connected to your smartphone by your Porsche dealer, you will automatically be sent an activation code by text. You need this activation code to activate the app. After you have installed and activated the Porsche Car Connect app on your smartphone, you can use Porsche Car Connect for your vehicle. 6) You can then manage other smartphones and vehicles via the customer web portal. Here, the activation process is the same as described above I would like to install the Porsche Car Connect app on my smartphone. Where do I find the app and how do I install it? You can download the Porsche Car Connect app onto your smartphone at the App Store SM * or at the Google Play TM Store**. There, please follow the store's downloading and installation instructions. The Porsche Car Connect app is free of charge. *App Store is a trademark of Apple Inc. **Google Play Store is a trademark of Google Inc I don't want to activate Porsche Car Connect myself. Can my Porsche Centre perform the activation, installation and registration for me? Your Porsche dealer will be pleased to activate Porsche Car Connect (PCC) for your new vehicle, and to help you install the Porsche Car Connect app on your smartphone. If you do wish to perform activation yourself, please follow the steps described above for activating the app (see item 1.3).

3 2. Frequently asked questions about Porsche Car Connect licence agreements 2.1. I have sold my Porsche with Porsche Car Connect. How can I terminate my agreement for the use of Porsche Car Connect? You can manage all your user information on the Porsche Car Connect customer web portal at You can even terminate your agreement with service provider Vodafone Automotive online on the portal, e.g. when you sell your vehicle I sold my vehicle before my licence agreement expired. Will the licence fees I have already paid for the remaining term of the agreement be reimbursed if I terminate it before it expires? Payments made for the remaining term of agreements that are terminated before they expire cannot be reimbursed. Free Porsche Car Connect services included in the vehicle price remain with the vehicle and are automatically transferred to the new owner when he or she registers. Please contact service provider Vodafone Automotive in your country for further information about the possibility of refunds in your country I have sold my Porsche with Porsche Car Connect and the agreement for Porsche Car Connect services has not yet expired. Can the remaining term of the agreement be transferred to a new buyer? It is not possible to transfer ongoing licence agreements to third parties. Please make sure in all cases to terminate your agreement online via the Porsche Car Connect customer web portal if you sell your vehicle I really like Porsche Car Connect and would like to extend my licence agreement for Porsche Car Connect beyond the free agreement term. How do I extend the agreement? You can manage all user information and licence agreements on the Porsche Car Connect customer web portal at You can also extend your agreement there. You will be notified that your licence is about to expire by Porsche Car Connect service provider Vodafone Automotive four weeks before the test phase expires I would like to extend my Porsche Car Connect licence agreement beyond the free agreement term. Do I need a credit card to conclude an agreement? If you are extending your service agreement, or purchasing a pre-owned vehicle, the payment options depend on your country. You will not necessarily need a credit card. 3. Frequently asked questions about using the Porsche Car Connect app 3.1 Is there a "demo version" of the app, and what features does this have? Yes, you can download the Porsche Car Connect app from the App Store SM * or at the Google Play TM Store** and test it in demo mode, even without a Porsche vehicle. *App Store is a trademark of Apple Inc. **Google Play Store is a trademark of Google Inc. 3.2 I have bought a new smartphone and would like to use Porsche Car Connect on this as well. What do I have to do? For every new smartphone that you wish to use with Porsche Car Connect, you first have to install the app on your smartphone. After you have registered your new smartphone on the customer web portal at and generated an activation code, enter this code in the app to enable the new smartphone for use with Porsche Car Connect When I start the app I am asked to enter a password. What is this password and how can I change it? The Porsche Car Connect app is password-protected to prevent third parties from having access to your vehicle, and must be entered each time you start the app. You are asked to create this password once only when you install the app on your smartphone. You can also change or deactivate the app password at any time in the "Settings" menu of the app. The remaining Porsche Car Connect Services contained in the inclusive period are excepted. These remain with the vehicle and are automatically transferred to the new owner pro rata when he or she registers.

4 3.4. My smartphone told me to update the app. Do I have to keep updating the app? You will regularly receive automatic notifications to update the app. We recommend carrying out these updates regularly to ensure that your Porsche Car Connect app always functions perfectly I have several Porsche vehicles that are equipped with Porsche Car Connect. Can I manage and control different vehicles using the app? You can manage several Porsche vehicles and use services for several vehicles with the Porsche Car Connect app. 4. Frequently asked questions about smartphone access control 4.1. I have connected several smartphones to my Porsche. How can I temporarily prevent individual smartphones from accessing my vehicle? You can manage access to your vehicle from different smartphones via the Porsche Car Connect customer web portal at Here, you can stop individual smartphones from accessing your vehicle. By activating "Privacy Mode" in the multi- function display in the instrument panel of your vehicle, you can also block all smartphones from accessing your vehicle. For further information on activating "Privacy Mode", please refer to the Driver's Manual for your vehicle, or the operating instructions of the Porsche Car Connect app I would like to prevent all smartphones from accessing my vehicle particularly the vehicle localisation function. How can I disable access? In the multi-function display in the instrument panel of your vehicle, you can enable and disable "Privacy Mode" (via the "Vehicle" main menu > "Settings" > "Car Connect"). This feature is used for preventing or permitting smartphone access to the vehicle from the vehicle. When "Privacy Mode" is activated, no connection can be established between the smartphone and the vehicle. Safety functions for anti-theft protection or crash notification remain active for your protection. For further information on your vehicle's multi-function display, please refer to the Driver's Manual for your vehicle, or the operating instructions of the Porsche Car Connect app I would like to allow another driver to use Porsche Car Connect services with my vehicle. But I would like to disable features such as vehicle localisation for this smartphone. How can I carry out this setting? You can assign different access rights to enabled smartphones for use of the app's features and so prevent the use of certain features on the customer web portal at So-called "Expert Mode" and "Basic Mode" are available. In "Expert Mode", all the features you have ordered can be used to their full extent, whereas in "Basic Mode" fewer features are available. "Basic Mode" includes the following features: Read access to all vehicle data, but no display of the vehicle's position on a map display. The following features are also available: PVTS Special Modes (only if you have ordered the Porsche Vehicle Tracking System safety package) Theft reporting, breakdown call Air conditioning and charging functions Full access to notifications, incl. possible geo or speed fence notifications In addition to the "Basic Mode" features, "Expert Mode" allows the following features: Folding in exterior mirrors Activating the horn and direction indicators Setting geo and speed fences Information on the vehicle position on a map

5 5. Frequently asked questions about troubleshooting 5.1. I have entered my password incorrectly too many times and so can no longer start the app. My activation code has therefore been reset. How can I get a new activation code for my smartphone? After the password has been entered incorrectly ten times, the app on your smartphone is disabled. A new activation code needs to be generated via the Porsche Car Connect customer web portal at You must then enter this activation code in the app to connect your smartphone to your vehicle once again. You can generate a new activation code for your smartphone on the customer web portal at any time I already use Porsche Car Connect. Unfortunately, I have forgotten my password for the customer web portal. What should I do? If you forget or lose your password for the Porsche Car Connect customer web portal at you can have it sent to your smartphone by text from the customer web portal. To do this, click on the "Forgot password" link on the homepage of the customer web portal. Here, you will be asked to enter your user name and your old password will then be texted to you I cannot start the app, what should I do? If the app start-up function is not working, please reset your activation code and go through the smartphone activation process again. For this purpose, you must generate a new activation code on the customer web portal, and enter it in the app I have activated a function in the app, but it isn't being executed in the vehicle. What is the problem? Make sure you have perfect mobile phone reception and data connection (at least 2G) for both your smartphone and your vehicle, in order to use the app. To identify possible connection problems, please use the app's "Diagnosis" function to check the connection status of your vehicle and/or your smartphone. If your app does not work even though you have a perfect data connection, please generate a Telephone Analysis Protocol (TAP report) in your app, to enable your Porsche dealer's specialist to diagnose the fault more easily. To do this, select the "Diagnosis" function in the "Settings" menu of your app, then "Upload Info". The TAP report contains important information for your Porsche dealer for the diagnosis of possible faults. The last two TAP reports in each case are saved on your smartphone The app displays out-of-date data for my vehicle, e.g. about the fuel tank level, or takes a very long time to update itself. What might be the reason for this, and how can I speed up the update process? The app updates itself automatically every 2 minutes. If you would like more frequent updating, you can click on Update or the Refresh button on any page of the app. Porsche Car Connect is a mobile app, which allows you to activate your vehicle's functions via your smartphone's mobile phone connection. In certain circumstances, your current mobile phone connection may be limited, so that the response times are longer. A control unit with SIM card is installed in your vehicle and this also establishes a mobile phone connection. Here, too, reception may be limited in certain situations (e.g. if the vehicle is parked in a multi-storey car park). To test the reception quality or determine the cause of interference to reception, you can use the "Diagnosis" function in the "Settings" menu. In addition, you can use this function to create a so-called Telephone Analysis Protocol (TAP report) for more in-depth fault analysis by your Porsche dealer My vehicle cannot be found using the "Find My Car" feature, or only an approximate vehicle position is shown. Why might the cause be? 5.3. I have registered on the Porsche Car Connect customer web portal and entered the wrong number plate for my vehicle by mistake. How can I correct this mistake? You can manage all your basic data and user information, such as number plate, phone number, etc. via the Porsche Car Connect customer web portal at Here, you can also change your number plate at any time. If you visit your Porsche dealer due to problems, please generate a TAP report when the problem occurs and notify your dealer of this to facilitate the troubleshooting process. Note: Please only create Telephone Analysis Protocols (TAP reports) if problems have actually occurred. Make sure that you have perfect mobile phone and GPS reception, in order to use Porsche Car Connect. It is possible that your vehicle is parked in a location (e.g. multi-storey car park, area with insufficient or disabled mobile phone or GPS reception), where mobile phone or GPS reception is insufficient.

6 5.8. I would like to be notified when my vehicle leaves an area using the geo fence feature, but I don't receive any notifications of this kind. How can I remedy this problem? In isolated cases, due to limited mobile phone reception of the vehicle or your smartphone, you may not receive any information when the vehicle is driven out of or into the area in question. Please also note that you first need to activate "push notifications" on your smartphone I do not receive any "push notifications" in relation to PCC's geo fence or speed fence functions. What should I do? Please check the settings in your Porsche Car Connect app and the general settings of your smartphone and enable the receipt of push notifications for the app in both cases The app tells me that the maximum number of "vehicle wake-up modes" has been reached. What does this mean and how can I access my vehicle again? This is a protective mechanism to protect the battery of your vehicle from discharging. To access the vehicle once more, restart it to recharge the battery. After this, you will be able to access your vehicle as usual via the smartphone app I have activated the departure timer with precool/heat for my Porsche E-Hybrid vehicle. Why is the charge status below 100 % at the time of departure? If the departure timer was set for 7 a.m., for example, your vehicle's high-voltage battery will start charging at 5 a.m. The charging process is complete after 1:30 h. Over approximately the last 30 min., your vehicle is precooled/heated ready for use. If there is an inadequate supply of electricity from the supplier, the power required for the precool/heat may be higher than the available charge current. The battery may therefore be discharged during the precool/heat process, resulting in a charge status of less than 100 % What should I do if my smartphone is lost or stolen? Please log into the Porsche Car Connect customer web portal at and deactivate the smartphone, to prevent unauthorised persons from using the app. 6. Frequently asked questions about buying and selling pre-owned cars with PCC 6.1. I have purchased a pre-owned Porsche car. Is there anything particular I need to do? If you purchase a pre-owned vehicle with Porsche Car Connect, the former owner should terminate the existing licence agreement via the customer web portal at before the sale. As the buyer, please remind the seller of this, as otherwise the Porsche Car Connect services cannot be activated for you. You can check yourself in the vehicle whether Porsche Car Connect services are active for your pre-owned car, and whether the previous owner has already terminated the service agreement. This is shown on the multi-function display in the instrument panel of your vehicle. You will find these settings in the main menu in "Vehicle" > "Settings" > "Car Connect". If no services are active, "Privacy Mode" will be greyed out in the instrument cluster. If services are still active for your preowned car, please ask the previous owner to terminate his or her licence agreement online via the customer web portal. For all pre-owned Porsche vehicles with Porsche Car Connect, in order to reactivate services the new customer must always register on the customer web portal and conclude a new licence agreement with Vodafone Automotive, the Porsche Car Connect service provider. Only Porsche dealers can activate Porsche Car Connect for all Porsche vehicles, whether new or pre-owned. Please see above for a description of this process.

7 If the previous owner of your vehicle is unknown or cannot be found in order for existing services to be terminated, you can ask your Porsche dealer to request a change of licence holder from Vodafone Automotive, the Porsche Car Connect service provider. 7. Frequently asked questions about Porsche Car Connect terms of use 7.1. What are the terms of use for Porsche Car Connect? Your chosen vehicle must be factory-fitted with Porsche Car Connect. Please ask your Porsche dealer which vehicles/series Porsche Car Connect can be ordered for. You can also check whether Porsche Car Connect is available for your desired vehicle using the Porsche Car Configurator at In addition, you should use a smartphone recommended by Porsche, with a suitable operating system and a flat rate data tariff. The app works best with a fast Internet connection, otherwise there may be delays or extended response times in communication between the smartphone and the vehicle. Connection via EDGE is adequate. You can find our recommendations for suitable smartphones in the smartphone compatibility list at I travel a lot and would also like to make use of Porsche Car Connect services in other countries. In which countries is the Porsche Car Connect service available? You can order and use Porsche Car Connect in the following regions: Europe, North America, South Africa. In the following countries: Germany, Spain, Portugal, France, Andorra, Monaco, Great Britain, Ireland, Italy, Switzerland, Principality of Liechtenstein, Austria, Luxembourg, Belgium, Netherlands, Sweden, Norway, Finland, Latvia, Estonia, Lithuania, Poland, Czech Republic, Slovakia, Hungary, Slovenia, Croatia, Romania, Greece, Malta, Cyprus, Turkey, Russia, Ukraine, Serbia, Bulgaria, Denmark, USA and South Africa How much storage space does the app take up on my smartphone? The Porsche Car Connect app requires approx. 10 MB of storage space on your smartphone Will I incur additional connection charges for my smartphone? 7.5. What smartphone operating system do I need in order to use Porsche Car Connect? Please find out the cost of using data tariffs from your mobile phone provider. You may be subject to roaming fees if you use your mobile phone abroad. There are no charges for your vehicle's mobile phone connection. For Apple iphones, ios6* is the minimum requirement for a smartphone operating system. This includes devices such as the iphone 4, iphone 4S and iphone 5. In the case of Android TM ** smartphones, the minimum requirements is the Android TM operating system. *ios is a trademark of Cisco Systems Inc. **Android is a trademark of Google Inc. Please refer to our recommendations in the smartphone compatibility list at

8 7.6. Must GPS be active on my smartphone if I want to use the app? When the app is started, it searches for the licence to start GPS. If you have not activated GPS, you will only be able to use the Porsche Car Connect app to a limited extent, e.g. the "Find My Car" feature cannot display the route to your vehicle. If the GPS function is deactivated, you will be asked to activate it if you open the "Find My Car" feature Is the app also compatible with Blackberry smartphones? Blackberry smartphones are currently not supported I would like to use the app with my ipad. Does the app work with my ipad? Yes, you can also use the app with an ipad, but it does not support the full resolution of the ipad, so your app will not have an optimum display Are there retrofit versions of Porsche Car Connect for my Porsche? Unfortunately, there is no retrofit version of Porsche Car Connect. 8. Frequently asked questions on further support for Porsche Car Connect 8.1. Where can I find a Help feature or description of the app? You can find general information on using the Porsche Car Connect app in the Porsche Car Connect operating instructions, which are available to download in PDF format from I already have an ongoing licence agreement. Who will help me with questions about my agreement? Your Porsche dealer will always be pleased to help you with all questions about Porsche Car Connect. If you have any questions about the Porsche Car Connect agreement, please contact third-party supplier Vodafone Automotive. For their contact details, please refer to your agreement documentation. 9. Frequently asked questions about the PVTS (Porsche Vehicle Tracking System) safety package 9.1. I called the Security Operating Centre (SOC) via the app by mistake. Will I have to pay for this? The Security Operating Centre (SOC) should only be contacted in actual cases of emergency. However, if you have inadvertently contacted them on an isolated occasion, please let the staff know. Note: You may incur additional costs if you send several false alarms in a year Is there anything particular I have to do when taking my vehicle to the workshop for servicing or repairs? For vehicles with the PVTS safety package, it is essential that you set it to so-called "Service Mode" when taking it for service or repair, to prevent possible false alarms to the Security Operation Centre (SOC) (e.g. if the vehicle is moved or the battery is disconnected). In addition, your Porsche dealer should activate "Privacy Mode" in the multi-function display in your vehicle's instrument panel (via "Vehicle" main menu > "Settings" > "Car Connect"), to prevent inadvertent smartphone operation during the visit to the workshop. If your vehicle is found to have a fault in Porsche Car Connect, it may be necessary for your Porsche dealer to have access to your smartphone for the duration of repair work.

9 9.3. Can I order the PVTS safety package for vehicles in different countries with my account (e.g.: vehicle 1 has PVTS service from the UK, vehicle 2 from Germany)? No, it is not possible to manage or order PVTS services in different countries with one Porsche Car Connect account. The country of origin of the Porsche Car Connect account is determined the first time the account is set up and applies to all vehicles activated for this account.