Dunbog After School Club Day Care of Children

Transcription

1 Dunbog After School Club Day Care of Children c/o Dunbog Parish Hall Newburgh Cupar KY14 6JF Telephone: Type of inspection: Unannounced Inspection completed on: 7 October 2016 Service provided by: Dunbog After School Club Management Committee Service provider number: SP Care service number: CS

2 About the service Dunbog After School Club is registered to provide a day care of children service. The service may be provided to a maximum of 30 children aged from 4 to 14 years. The care service may operate on Mondays to Fridays between 3 p.m. and 6 p.m. during school term times and from 7.30 a.m. to 6 p.m. during in service days and school holidays. During the operating times the service have the exclusive use of Dunbog Parish Hall and the playing fields, playground and garden adjoining Dunbog Primary School. The inspection took place over two days on 28 September and 29 September We gave final feedback to the manager on the 7 October At this inspection we spoke with three parents and six children. We observed staff practice throughout the club and checked a sample of documentation relevant to this inspection. From April 2016, we will carry out a quality audit, to gather information relating to 'How Good Is Our School Aged Childcare'. The audit will focus on the quality of children and young people's play experiences and how their rights to play and have fun are promoted and protected. The Getting it Right for Every Child (GIRFEC) framework - SHANARRI, Play Work Principles and Article 31 will underpin a list of outcome-focused questions developed for inspectors to work from when inspecting. The information gathered will form the basis of an end of year report 2017, along with information on service demand for school aged childcare throughout Scotland. Further information can be found in 'The Hub' at We carried out a 'themed' inspection. This targeted approach means that we looked at identified aspects focusing on children's experiences and outcomes in the themes we looked at. These were: - Quality of care and support - Quality of environment - Quality of staffing - Quality of management and leadership The Care Inspectorate is committed to improving the health and wellbeing of all children receiving a care service. We want to ensure they have the best start in life, are ready to succeed and live longer, healthier lives. We check services are meeting the principles of Getting it right for every child (also known as GIRFEC). Set up by Scottish Government, GIRFEC is a national approach to working in a consistent way with all children and young people. It is underpinned by the principles of prevention and early intervention. The approach helps services focus on what makes a positive difference for children and young people - and what they can do to improve. Getting it right for every child is being woven into all policy, practice, strategy and legislation that affect children, young people and their families. There are eight wellbeing indicators at the heart of Getting it right for every child. They are: safe, healthy, achieving, nurtured, active, respected, responsible, and included. They are often referred to as the SHANARRI indicators. We use these indicators at inspection, to assess how services are making a positive difference for children. What people told us We spoke directly to six children during the inspection. They were very happy to share their views. We asked specific questions about the quality of their care, level of enjoyment, quality of snacks, opportunities for active play, friendships, learning new skills and their level of involvement. All children spoken to were confident that they had fun, were cared for and were safe. page 2 of 14

3 We sent 10 care standards questionnaires to the service to distribute to parents. We did not receive any returned completed questionnaires. We did speak to three parents who spoke very highly of the staff and the quality of their interactions, the importance of the club to parents and children's lives and the very good communication. Self assessment We did not receive an up to date self assessment for this service. We discussed this with the manager and advised of how this should be used to help identify and evidence service strengths and possible areas for improvement to drive forward continuous improvement. From this inspection we graded this service as: Quality of care and support Quality of environment Quality of staffing Quality of management and leadership 3 - Adequate Quality of care and support Findings from the inspection There was accessible storage of resources and free flow access to the outdoor area. This allowed children to lead their own play as they planned and organised their own activities. The daily diary continued to demonstrate the high level of responsiveness to children's requests and interests. Resources were sufficient and varied, providing children with challenge in their play. Children confirmed that they were taught new skills such as candle making. Staff played games with the children supporting their efforts. These opportunities encouraged a 'can do' attitude and positive disposition to learning. Children had daily opportunities for active play which contributed to their coordination, strength and physical confidence. Along with access to the garden and physical play opportunities indoors, children went to the school grounds to access 'loose parts' (open-ended, scrap items)play materials. We advised on developing this within their own grounds to make it more accessible to children to support and develop their creativity. Children were well-behaved during the visit as the staff had created an environment which encouraged acceptable behaviour. All children sat together for snack and were served by a staff member. Children told us that adults made the snack and they would welcome more opportunity to prepare and self-serve snack. Snacks were healthy and nutritious encouraging children's healthy eating habits. These opportunities would provide children with more responsibility and independence. Snack processes should be reviewed to support children's choice of accessing snack when ready. This would allow flexibility for children to spend more time if needed, on something they were absorbed in. There were still no records of individual children's general development and next steps. The recommendation made at the last inspection has been made again. See recommendation one. page 3 of 14

4 Medication forms still need to be revised to reflect current guidance. This recommendation was made at the last inspection and has been again. See recommendation two. Children continued to be included by staff who invited their views verbally and also by using a suggestions box. Staff had not yet developed further ways of gathering children's and parents feedback on developing different aspects of practice. The recommendation made at the last inspection has been made again. See recommendation three. Requirements Number of requirements: 0 Recommendations Number of recommendations: 3 1. The provider should now support the introduction of basic development records. These should capture children's achievements and any next steps. This would allow staff to monitor progress and use this information to plan further experiences for children. National Care Standards Early Education and Child Care up to the age of 16. Standard 5- Quality of experience and Standard 6 - Support and development. 2. The provider should review and update the medication forms to ensure they gather all relevant information. This would support the continued wellbeing of the children through safe administration of medication in line with the guidance document 'safe administration of medicine in day care of children settings'. This can accessed on the hub section of our website at National Care Standards Early Education and Child Care up to the age of 16. Standard 3 (6) Health and wellbeing. 3. The provider should continue to identify further ways of involving children and families in the ongoing development of the service. This would ensure they could influence provision. National Care Standards Early Education and Child Care up to the age of 16. Standard 14 (5) Well managed service. Standard 5 (4) Quality of experience. Grade: 4 - good Quality of environment Findings from the inspection The hall was large and airy providing children with plenty of space to play. Furniture and equipment were of a good standard of cleanliness and repair. Children's play was therefore enhanced as resources were appropriate for use. A comfortable and more private space within an available space in the hall, for children to rest, relax and enjoy quieter activities was in an early stage of development. This allowed children to enjoy some privacy and quieter activities. They should continue to develop this to ensure it is safe, inviting, comfortable and purposeful. Suitable written risk assessments were in place for most areas/activities, which clearly identified risks and page 4 of 14

5 considered benefits. This contributed to children's continued safety. The provider should ensure these are dated to support continuous review. We viewed accident forms and found that minor accidents were recorded accurately. Parents signed that they understood what action staff had been taken. This supported continuity in children's care as information was quickly and accurately passed on. Children continued to benefit from positive community involvement which enabled them to develop their identity and increase their connection to the community. The general décor of the hall and kitchen area was very tired and worn. Parents told us they would like to see the hall re-decorated. We were aware the premises were leased, however, it should be fit for purpose. Paint was flaking off the wall within the kitchen where food was prepared which is a hygiene issue. Refreshing the décor would provide a respectful and inviting environment for children and address hygiene issues identified. The provider should take advice from al Health regarding the kitchen area. See requirement one. The layout of the environment was not meeting children's needs and should be reviewed to ensure spaces are used appropriately. Children trying to complete a large puzzle were interrupted by the active play around them. More consideration to layout, including making use of the extra tables and chairs available would enhance the environment and support children's levels of engagement. There was no appropriate seating to allow comfortable viewing of television and at one point six children were sat on top of folding tables. This is not appropriate for children's comfort or safety and needs to be reviewed.see recommendation one. Requirements Number of requirements: 1 1. The provider must review and improve the environment by appropriate means such as re-decoration. This is to ensure the building continues to be maintained to an appropriate standard. This in order to comply with: The Social Care and Social Work Improvement Scotland (Requirements for Care Service) Regulations 2011 (SSI 2011/ 210) Regulation 10 (1(2)(b), (d) - Fitness of premises and National Care Standards Early Education and Childcare up to the age of 16. Standard 2 - A safe environment. Timescale for completion: within three months of receipt of final report. Recommendations Number of recommendations: 1 1. The provider should take action to review the following: (a)room layout and use of space to ensure there are clear areas for different types of play to support children's engagement and reduce interruption to their play. (b)appropriate and safe seating within the television area and cease the practice of sitting of on folding tables. This is to ensure children's safety and comfort. National Care Standards Early Education and Childcare up to the age of 16. Standard 2 - A safe environment and Standard 5 - Quality of experience. Grade: 4 - good page 5 of 14

6 Quality of staffing Findings from the inspection Children were happy and secure due to positive relationships with patient and caring staff leading to quality interactions. Staff chatted to the children and knew when to intervene in their play and when to let them develop their own games as they wanted, allowing children opportunity to make choices and self-direct. A strong ethos of respect existed which was evident in the manner staff spoke to and about the children and families. This contributed to children's sense of belonging and confidence. Children felt cared for and knew they could seek support from staff over any issue. This included appropriate physical interactions such as cuddles, providing children with reassurance. Staff were fully aware of children's individual needs and how to meet these. Regular communication with parents supported a consistent approach and continuity for children. Children's care needs were met as staff routinely updated core training in child protection, first aid and food hygiene. Staff could source training opportunities and advised of accessing den building training to extend children's outdoor play opportunities. A training plan should now be developed to make sure staff access continuous learning opportunities relevant to children's needs and interests. Recruitment systems were not robust. Relevant information was missing or unclear, such as a start date and an application for employment. A recommendation made at the last inspection has been made again. See recommendation one. We noted that the manager and one other staff member had qualification conditions on their registration with the SSSC (Social Services Council). A new staff member was due to register with the SSSC within the next five months, although her start date, which was unclear within recruitment paperwork. The provider should ensure that they are fully aware of when conditions must be met to allow them to take appropriate action. The provider is able to create an online account with the SSSC to alert them when renewals are due, to ensure there is no breach of legislation. Refer to recommendation one. Requirements Number of requirements: 0 Recommendations Number of recommendations: 1 1. The provider should develop recruitment systems to ensure all relevant steps are taken to ensure the safe recruitment of staff. This should include checks concerning staff registration with SSSC (Scottish Social Services Council) for both new staff and staff with conditions in place upon their registration. This would support the continued safety and wellbeing of children. National Care Standards Early Education and Child Care up to the age of 16. Standard 12 - Confidence in staff Grade: 4 - good page 6 of 14

7 Quality of management and leadership Findings from the inspection There were twice yearly newsletters which helped to keep parents informed. The hall diary continued to be used on a daily basis to record and reflect on children's experiences, capture parent's views and reflect on practice. This was also available for parents viewing. Parents had completed relevant documentation that provided staff with information about their children. This information had been marked as recently reviewed within the files sampled. We reminded the manager to ensure that parents sign and date these to confirm they have reviewed them. The manager had accessed visits to similar services which provided opportunity to view other practice and use this to develop the service. She confirmed a recent focus was on children's records of development. Through discussion and observation we concluded that children's views continued to be sought through general discussions and use of the 'suggestions bunny'(box). Parent's views were obtained by inviting open discussion at pick up and drop off. Parents were very comfortable in seeking out the inspector and providing their views. The policy folder had not yet been reviewed. A number of policies were not reflecting actual practice or best practice and legislation. A recommendation was made at the last inspection which has been made again. See recommendation one. The staff development and review process was still not fully supporting staff to self-evaluate their progress in terms of meeting personal, professional and club needs. This recommendation has been made again. See recommendation two. Staff were not yet working with the SHANARRI wellbeing outcomes. Staff should access training on GIRFEC and SHANARRI and use this to develop the service and enhance children's experiences. This recommendation has been made again. See recommendation three. There had been no further progress to develop a robust quality assurance system. We provided further guidance on how to implement this, including putting an improvement plan in place. This recommendation has been made again. See recommendation four. Requirements Number of requirements: 0 Recommendations Number of recommendations: 4 1. The provider should work with staff to review and update all polices to ensure they reflect current guidance and legislation. They should also accurately reflect the service provided. National Care Standards Early Education and Child Care up to the age of 16. Standard 14 (2) Well managed service. page 7 of 14

8 2. The provider should review the current staff development and review system to ensure that staff are effectively evaluating their practice and identifying training needs. This information should contribute to an appropriate training plan for the year. This would ensure that training could be targeted to the needs of staff and the service. National Care Standards Early Education and Child Care up to the age of 16. Standard 12 (2) Confidence in staff. 3. The provider should ensure further opportunities for training and development are accessed to support staff to continue to meet children's needs. This should include access to further training in relation to GIRFEC and SHANARRI. National Care Standards Early Education and Child Care up to the age of 16. Standard 12 (2) Confidence in staff. 4. The provider should develop a robust quality assurance system to ensure identification of areas for improvement to drive forward continuous improvement. National Care Standards Early Education and Childcare up to the age of 16. Standard 14 - A well-managed service. Grade: 3 - adequate What the service has done to meet any requirements we made at or since the last inspection Previous requirements Requirement 1 The provider should ensure all personal plan information is reviewed whenever the provider is requested to do so by the service user or if there is any significant change in a child's health, welfare or safety needs and at least once in every six month period. This is in order to comply with: The Social Care and Social Work Improvement Scotland (Requirements for Care Service) Regulations 2011 (SSI 2011/210), Regulation 5 (2) (b) (i) (ii) (iii) Personal plans and National Care Standards Early Education and Childcare up to the age of 16. Standard 14: Well Managed Service. Timescale for meeting this requirement; within four weeks of receipt of this report. This requirement was made on 27 August Action taken on previous requirement All forms had been reviewed and dated to demonstrate recent review. We reminded the manager that parents should be dating and signing these to confirm review. Met - outwith timescales page 8 of 14

9 Requirement 2 The provider must ensure that it informs the Care Inspectorate of any change of registration details, including change of committee members. This is in order to comply with: The Social Care and Social Work Improvement Scotland (Requirements for Care Service) Regulations 2011 (SSI 2011/210), Regulation 6(1) Fitness of providers. National Care Standards Early Education and Child Care up to the age of 16. Standard 14 - A well-managed service. This requirement was made on 27 August Action taken on previous requirement There have been no further changes in the committee. The manager was now fully aware of the need to inform us of any future changes. Met - within timescales What the service has done to meet any recommendations we made at or since the last inspection Previous recommendations Recommendation 1 The provider should continue to identify further ways of involving children and families in the ongoing development of the service. National Care Standards Early Education and Child Care up to the age of 16. Standard 14 (5) Well managed service. Standard 5 (4) Quality of experience. The service continues to communicate with parents and children verbally. There has been no further action taken to develop further ways of gathering views. This recommendation is made again. Recommendation 2 The provider should now support the introduction of basic development records which gather information personal to each child's on-going development and identifies some general next steps. National Care Standards Early Education and Child Care up to the age of 16. Standard 5 (6) Quality of experience. Standard 6 (4) Support and development. there had been some progress as the manager had begun to look into how to develop these for children and had planned a best practice visit to another setting to look at how this might be achieved for Dunbog. We also page 9 of 14

10 shared an example using SHANARRI wellbeing outcomes. The manager stated she felt more confident in what was expected. This recommendation is not yet met and has been made again. Recommendation 3 The provider should develop robust written risk assessment, which identify and reduce any potential risks. These should be completed for the building, garden and any outings. This would further promote children's welfare by reducing their risk of harm. National Care Standards Early Education and Child Care up to the age of 16. Standard 2 (1) (2) (4) A safe environment. Full written risk assessments were now in place. This recommendation is met. Recommendation 4 The provider should review and update the medication forms to ensure they gather all relevant information. This would support the continued wellbeing of the children. National Care Standards Early Education and Child Care up to the age of 16. Standard 3 (6) Health and wellbeing. This had not yet been addressed. This recommendation has been made again. Recommendation 5 We recommend the provider work with staff and children to create a space where all children can comfortably take time to rest, relax and engage in quieter activities and discussions. National Care Standards Early Education and Childcare up to the age of 16. Standard 5 (3) Quality of experience. Staff had identified an available space within the hall. Although this was not yet an inviting space it did provide children with a quiet space to rest, relax and engage in quieter activities. The provider should now further develop this space to ensure it is safe and inviting. This recommendation has been met. Recommendation 6 The provider should make use of a recruitment checklist to ensure all relevant steps are taken to ensure the safe recruitment of staff. This should include checks concerning staff registration with SSSC (Scottish Social Services Council) for both new staff and staff with conditions in place upon their registration. This would support the continued safety and wellbeing of children. National Care Standards Early Education and Child Care up to the age of 16. Standard 12 - Confidence in staff and The Social Care and Social Work Improvement Scotland (Requirements for Care Service) Regulations 2011 (SSI 2011/210), Regulation 9 (1) and 9 (2)(b) Fitness of employees. page 10 of 14

11 This had not been used in the recruitment of a new member of staff. Effective and robust recruitment systems were not in place despite support provided at the last inspection. This recommendation has not been met and has been made again. Recommendation 7 The provider should work with the whole staff team and the children to review the current aims for the service. These should be reflective of the service and promote a respectful ethos. National Care Standards Early Education and Child Care up to the age of 16. Standard 14 (2) Well managed service. Standard 7 (2) A caring environment. This had not yet been carried out. This recommendation is made again. Recommendation 8 The provider should ensure further opportunities for training and development are accessed to support staff to continue to meet children's needs. This should include access to further training in relation to GIRFEC and SHANARRI. National Care Standards Early Education and Child Care up to the age of 16. Standard 12 (2) Confidence in staff. This had not yet been completed. Staff were not working with SHANARRI and had not accessed any training or development on GIRFEC or SHANARRI. This recommendation is made again. Recommendation 9 The provider should review the current staff development and review system to ensure that staff are effectively evaluating their practice and identifying training needs. This information should then support development of an appropriate training plan for the year. This would ensure that training could be targeted to the needs of staff and the service. National Care Standards Early Education and Child Care up to the age of 16. Standard 12 (2) Confidence in staff. Some progress had been made as annual staff development and review was in place. However the supporting paperwork was not robust in helping to clearly identify staff training needs and effective discussion of practice. No training plan had been developed. although staff were aware of when their core training needed to be refreshed. This recommendation has been made again. Recommendation 10 The provider should work with staff to review and update all polices to ensure they reflect current guidance and legislation. They should also accurately reflect the service provided. page 11 of 14

12 National Care Standards Early Education and Child Care up to the age of 16. Standard 14 (2) Well managed service. This had not yet been completed. We discussed with the manager how this could be completed with support from the staff team and committee members. The manager appeared to be more confident in addressing this. This recommendation has been made again. Complaints There have been no complaints upheld since the last inspection. Details of any older upheld complaints are published at Enforcement No enforcement action has been taken against this care service since the last inspection. Inspection and grading history Date Type Gradings 27 Aug 2015 Unannounced Care and support Management and leadership 3 - Adequate 16 Sep 2014 Unannounced Care and support Management and leadership 11 Jul 2013 Unannounced Care and support Management and leadership page 12 of 14

13 Date Type Gradings 19 May 2013 Re-grade Care and support Not assessed Not assessed Not assessed Management and leadership 1 - Unsatisfactory 26 Jun 2012 Unannounced Care and support Management and leadership 12 Dec 2011 Unannounced Care and support 2 - Weak Not assessed Management and leadership Not assessed 23 Feb 2012 Re-grade Care and support Not assessed Not assessed Not assessed Management and leadership 1 - Unsatisfactory 10 Jun 2010 Unannounced Care and support 5 - Very good Not assessed Management and leadership Not assessed 22 Sep 2009 Unannounced Care and support 5 - Very good 3 - Adequate Management and leadership page 13 of 14

14 To find out more This inspection report is published by the Care Inspectorate. You can download this report and others from our website. Care services in Scotland cannot operate unless they are registered with the Care Inspectorate. We inspect, award grades and help services to improve. We also investigate complaints about care services and can take action when things aren't good enough. Please get in touch with us if you would like more information or have any concerns about a care service. You can also read more about our work online at Contact us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com Find us on Facebook Other languages and formats This report is available in other languages and formats on request. Tha am foillseachadh seo ri fhaighinn ann an cruthannan is cànain eile ma nithear iarrtas. page 14 of 14