Care service inspection report

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Care service inspection report"

Transcription

1 Care service inspection report Full inspection Stirling Home Care Service Support Service Wallace House Maxwell Place Stirling Inspection completed on 13 May 2016

2 Service provided by: Sue Ryder Service provider number: SP Care service number: CS Inspection Visit Type: Announced (Short Notice) Care services in Scotland cannot operate unless they are registered with the Care Inspectorate. We inspect, award grades and set out improvements that must be made. We also investigate complaints about care services and take action when things aren't good enough. Please get in touch with us if you would like more information or have any concerns about a care service. Contact Us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY page 2 of 25

3 Summary This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. Grades for this care service may change after this inspection following other regulatory activity. For example, if we have to take enforcement action to make the service improve, or if we investigate and agree with a complaint someone makes about the service. We gave the service these grades Quality of care and support 6 Quality of staffing 6 Quality of management and leadership Excellent Excellent N/A What the service does well The provider offers an excellent service to older people living in their own homes. They have a person centred approach and work hard supporting people to achieve their outcomes. The staff team are committed and forge good trusting relationships with people they work with. The people who use the service are welcomed and encouraged to participate in all aspects of their support which contributes to people feeling in control. What the service could do better We have advised on the areas for improvement throughout the report. What the service has done since the last inspection The service has created further ways for people to communicate with each other and have been enabled to use technology such as video conferencing to support this. The provider has continued to offer people a person centred service as well as offering a skilled and committed work force'. page 3 of 25

4 Conclusion Inspection report Based upon the findings of the inspection we have concluded that the people who use the service receive a high standard of care from experienced and highly motivated staff. page 4 of 25

5 1 About the service we inspected Inspection report Sue Ryder provides this care at home support service operating throughout the Stirling area. Their staff support vulnerable adults in their homes with various packages of care to meet their needs. Recommendations A recommendation is a statement that sets out actions that a care service provider should take to improve or develop the quality of the service, but where failure to do so would not directly result in enforcement. Recommendations are based on the National Care Standards, SSSC codes of practice and recognised good practice. These must also be outcomes-based and if the provider meets the recommendation this would improve outcomes for people receiving the service. Requirements A requirement is a statement which sets out what a care service must do to improve outcomes for people who use services and must be linked to a breach in the Public Services Reform (Scotland) Act 2010 (the "Act"), its regulations, or orders made under the Act, or a condition of registration. Requirements are enforceable in law. We make requirements where (a) there is evidence of poor outcomes for people using the service or (b) there is the potential for poor outcomes which would affect people's health, safety or welfare. Based on the findings of this inspection this service has been awarded the following grades: Quality of care and support - Grade 6 - Excellent Quality of staffing - Grade 6 - Excellent Quality of management and leadership - N/A This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. page 5 of 25

6 Grades for this care service may change following other regulatory activity. You can find the most up-to-date grades for this service by visiting our website or by calling us on or visiting one of our offices. page 6 of 25

7 2 How we inspected this service The level of inspection we carried out In this service we carried out a low intensity inspection. We carry out these inspections when we are satisfied that services are working hard to provide consistently high standards of care. What we did during the inspection We looked at: - personal plans, - relevant paperwork pertaining to the service, - recruitment processes. - we spoke to staff - we spoke to people who used the service - attended a meeting with staff. Grading the service against quality themes and statements We inspect and grade elements of care that we call 'quality themes'. For example, one of the quality themes we might look at is 'Quality of care and support'. Under each quality theme are 'quality statements' which describe what a service should be doing well for that theme. We grade how the service performs against the quality themes and statements. Details of what we found are in Section 3: The inspection Inspection Focus Areas (IFAs) In any year we may decide on specific aspects of care to focus on during our inspections. These are extra checks we make on top of all the normal ones we make during inspection. We do this to gather information about the quality of these aspects of care on a national basis. Where we have examined an inspection focus area we will clearly identify it under the relevant quality statement. page 7 of 25

8 Fire safety issues Inspection report We do not regulate fire safety. Local fire and rescue services are responsible for checking services. However, where significant fire safety issues become apparent, we will alert the relevant fire and rescue services so they may consider what action to take. You can find out more about care services' responsibilities for fire safety at page 8 of 25

9 The annual return Every year all care services must complete an 'annual return' form to make sure the information we hold is up to date. We also use annual returns to decide how we will inspect the service. Annual Return Received: Yes - Electronic Comments on Self Assessment Every year all care services must complete a 'self assessment' form telling us how their service is performing. We check to make sure this assessment is accurate. The provider submitted the self assessment with all sections completed. Taking the views of people using the care service into account These are reflected throughout the report. Taking carers' views into account These are reflected throughout the report. page 9 of 25

10 3 The inspection We looked at how the service performs against the following quality themes and statements. Here are the details of what we found. Quality Theme 1: Quality of Care and Support Grade awarded for this theme: 6 - Excellent Statement 3 We ensure that service users' health and wellbeing needs are met. Service Strengths For this statement we looked at the following evidence: - Risk assessments - Accident and Incident forms - Complaints log - Personal files - Medication logs - Daily logs. We also attended part of a staff consultation meeting which had been arranged for information sharing following the feedback from a survey sent out to staff. The personal files we looked at contained information regarding people's health needs and outcomes. These were very detailed and demonstrated a step by step illustration of how staff should support individuals to achieve their outcomes on a daily and weekly basis. The information we looked at in the personal plans regarding health needs matched up with the daily logs written by staff. This evidenced that staff had a good knowledge and understanding of how people wished to be supported according to the plans. page 10 of 25

11 We were also able to see from the daily logs, excellent examples of staff reporting any health concerns to their line manager and additionally how they responded to health issues requiring emergency services. This demonstrated that staff were confident and well trained in what was expected of them in these situations and that people were given the best support as a result of early interventions. As part of the inspection we looked at risk assessment pertaining to individual people in relation to health and safety. One great example of this was around staff supporting someone who had Parkinson's and other health needs. Part of the risk assessment was for staff to emotionally reassure him in relation to their skills. All staff are made aware of their roles and responsibilities while they are supporting people in relation to communication with the office. This was in relation to observing any health deterioration such as skin viability or a lack of food in the house. We saw an example of this in the log book where a staff member reported that a person did not seem to have a lot of food. This information will then be communicated to the relevant agencies such as GP, social work or next of kin. This contributes to a robust management of people's health care needs and collaborative working with other agencies. We saw that two of the staff are Dementia champions who will attend staff meetings and support staff to develop their understanding in relation to Dementia. Areas for improvement Senior staff should ensure that they also check language staff are using to describe situations in daily logs so that it reads professionally and maintains people's dignity. Seniors should ensure that all medication that is being administered by staff including creams should be clearly named and staff should have knowledge of what the treatment or medication is. page 11 of 25

12 Grade 6 - Excellent Number of requirements - 0 Number of recommendations - 0 page 12 of 25

13 Statement 4 We use a range of communication methods to ensure we meet the needs of service users. Service Strengths The service assessed people's communication needs at the referral stage and these were written into the person's personal plan. We saw that people who may need a hearing aid will have this written down so staff are aware that when they go in on shift that they will need to support the person to wear it. We saw evidence of the various communication used for people who require support in this area. Examples include: - - Video conferencing - Big font sizes for reading - Telephone - Face to Face - Staff - Post cards - Communication logs - Google Hangout. The provider also gave an example where a worker will sing during her time she is supporting the person to let them know she is there. This is simple however innovative and person centred practise which makes the person feel safe and secure. Additionally staff will check that the person has their community alarm pendant on or close by as well as having their remote control for door entry. We looked at evidence in relation to people who are part of the National Service Group for Sue Ryder and how they are facilitated to communicate with each other across the country using video linking. This cuts down on travelling for people who may find this difficult and limits the costs of public travel. page 13 of 25

14 The manager advised that the staff teams are made up of core staff for people they support, this allows for continuity, consistency and familiarity for the person. As a result the staff team are able to understand and communicate with people who may struggle with or have limited communication. We sampled reviews of the individual support packages which help people and their relatives communicate how they feel about the service. The reviews can be called at any time if the relative or person requests this. The complaints procedure is given to each person at the beginning of the service delivery and we saw that this is written in different sizes according to people's need. Other opportunities are offered to people such as surveys, pop up coffee shops and phone calls made to people on a weekly basis to see how the service is going. We also looked at the daily log of calls which are made to the provider's office from people who use the service, families and staff. These are documented and discussed at staff meetings so all staff are aware of how people are feeling and what they wish to change. The manager will also organise a home visit to discuss any difficulties or views that people have. We saw an example of this and how the manager responded to a person who was not happy with certain aspects of the service. The manager involved the social worker and arranged a meeting. This situation was resolved. Areas for improvement The provider should continue to look at improving communication methods to meet various needs. At feedback the manager agreed to re-issue the complaints procedure for both service and the Care Inspectorate to ensure people have possession of this. This is in response to people's Care Inspectorate Questionnaires where some people ticked they were unaware of the procedure. page 14 of 25

15 Grade 6 - Excellent Number of requirements - 0 Number of recommendations - 0 page 15 of 25

16 Quality Theme 3: Quality of Staffing Grade awarded for this theme: 6 - Excellent Statement 1 We ensure that service users and carers participate in assessing and improving the quality of staffing in the service. Service Strengths Some of this statement will be met through quality theme 1, statement 4 which was also looked at during this inspection. The provider demonstrated how people who use their service are involved in assessing staff from the beginning by participating in the recruitment process. This is facilitated by the provider by inviting people to take part in the interview panel or by putting forward questions to candidates which were devised by the person. We saw that people supported are also very involved in the induction of new workers into the organisation. This was made to happen by people supported to attend the induction courses and speaking to new recruits about their experiences such as Mr M who spoke about what qualities he would like in a worker and JD who explained to staff why safer handling is important due to an injury she sustained. Furthermore, people will show new staff around the offices and introduce them to the staff who work there. This sends a strong message to new staff from the beginning that the people who use the service are integral to how the provider delivers the service. This is excellent practice by the provider. page 16 of 25

17 People who use the service are able to take part in post card surveys and questionnaires throughout the year to have their say on both the service they receive and the staff members. We saw evidence of this being fedback through team meetings. During the inspection we looked at supervisions and could see that positive feedback had been given to staff members which came from the people using the service. One example of this was "one particular staff member SW being so kind and thoughtful makes me feel better". We also saw an example of a worker who had missed a shift and how this was discussed and reflected on. This was confirmed through speaking with staff who felt this positive feedback gave them a boost in confidence. We visited people who used the service and asked if they felt included and listened to in relation to improving the service delivery. Some comments they made are as follows - I am very happy with the service - I am very happy with my team, I like when they come in - Yes I feel listened to and have met with two seniors. - I enjoy the two girls who come in but the young ones can't cook. The manager fedback that Sue Ryder had adopted the 'Talking points' tool which is a personal outcome focused approach developed through the Joint Improvement Team. People who use the service and staff were interviewed by the Head of Quality, the focus was on maintenance, independence and quality of life, unfortunately we did not see the evidence of this at the time we were inspecting. Areas for improvement The provider should continue look at ways of capturing evidence to illustrate how they involve people in all aspects of their service delivery. page 17 of 25

18 Grade 6 - Excellent Number of requirements - 0 Number of recommendations - 0 page 18 of 25

19 Statement 3 We have a professional, trained and motivated workforce which operates to National Care Standards, legislation and best practice. Service Strengths For this statement we looked at: - 10 staff files - Staff Training - Staff Training plan for the year - spoke to staff including the administrator - Reflective accounts. We saw that the staff files contained documentation in relation to staff training and what each staff member had achieved. As specified in theme 3, statement 1, all staff must complete a one week induction programme inclusive of training such as: - Safer handling - Adult support and protection - Certificate on the principles of End of Life - Whistleblowing - Dementia awareness - Falls management - Safe guarding children. We saw from the staff files that most staff have completed their SVQ 2 or 3 or are embarking on doing it. The provider has received government money to put staff under the age of 25 through their SVQ's which will help the provider meet the SSSC's expectations of trained staff. page 19 of 25

20 We also looked at paperwork contained within the staff files which pertained to the principles of The National Standards which were read and signed by staff members. This allowed staff to have the knowledge of why they work in the way they do and what is expected from them as workers in social care. The staff we met with spoke positively about their job. They feel supported by their colleagues and line managers and feel they can approach their supervisors with any difficulties they may have. This adopts a trusting and honest culture throughout the service. Staff participated in supervision which they advised was a positive experience along with receiving good feedback about their practice. We saw that staff had spot checks carried out on their practice while they are on shift. One example of a check was on a worker being observed carrying out the following tasks: - Medication administration - Preparation and hygiene - Safer handling of a person in a hoist. This ensures that there are quality control measures in place to improve service delivery and the opportunity to support staff development. We attended a staff meeting which was named 'Engagement Consultation' which had been arranged by the manager. The reason for the meeting was for the manager to address the staff survey responses and to improve the service delivery. This was an opportunity for the staff to put forward their views. These meetings happened over a course of two days to ensure that all staff were given the same information and opportunity. This was excellent leadership practice in working with teams to achieve goals. Areas for improvement The service should ensure that all medications are named on the staff signing sheet so staff are aware of the medication they are administering. page 20 of 25

21 As discussed with the manager, the provider must notify the care inspectorate of all accidents and incidents which are relevant in relation to the service registration. Grade 6 - Excellent Number of requirements - 0 Number of recommendations - 0 Inspection report page 21 of 25

22 Quality Theme 4: Quality of Management and Leadership Quality theme not assessed 4 What the service has done to meet any requirements we made at our last inspection Previous requirements There are no outstanding requirements. 5 What the service has done to meet any recommendations we made at our last inspection Previous recommendations There are no outstanding recommendations. 6 Complaints No complaints have been upheld, or partially upheld, since the last inspection. page 22 of 25

23 7 Enforcements We have taken no enforcement action against this care service since the last inspection. Inspection report 8 Additional Information There is no additional information. page 23 of 25

24 9 Inspection and grading history Date Type Gradings 17 Apr 2015 Unannounced Care and support 6 - Excellent Environment Not Assessed Staffing 6 - Excellent Management and Leadership 6 - Excellent 28 Apr 2014 Unannounced Care and support 6 - Excellent Environment Not Assessed Staffing 6 - Excellent Management and Leadership 6 - Excellent 10 May 2013 Unannounced Care and support 5 - Very Good Environment Not Assessed Staffing 6 - Excellent Management and Leadership 5 - Very Good 1 Jun 2012 Unannounced Care and support 5 - Very Good Environment Not Assessed Staffing 4 - Good Management and Leadership 4 - Good 17 Aug 2011 Unannounced Care and support 4 - Good Environment Not Assessed Staffing 5 - Very Good Management and Leadership Not Assessed page 24 of 25

25 To find out more This inspection report is published by the Care Inspectorate. You can download this report and others from our website. You can also read more about our work online. Contact Us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY Other languages and formats This report is available in other languages and formats on request. Inspection report Tha am foillseachadh seo ri fhaighinn ann an cruthannan is c?nain eile ma nithear iarrtas. page 25 of 25

Care service inspection report

Care service inspection report Care service inspection report Full inspection St. Aubins Care Home Service 87 South Anderson Drive Aberdeen Inspection completed on 14 June 2016 Service provided by: Aberdeen Association of Social Service,

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Lanarkshire Care Partners Housing Support Service Calder House South Caldeen Road Coatbridge Inspection completed on 05 June 2015 Service provided by: Lanarkshire

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Inspire Huntly Housing Support Service 18 Milton Wynd Huntly Inspection completed on 11 May 2016 Service provided by: Inspire (Partnership Through Life) Ltd

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Richmondhill House Care Home Service 18 Richmondhill Place Aberdeen Inspection completed on 25 May 2016 Service provided by: Aberdeen Association of Social

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection 1st Homecare Ltd Housing Support Service Banchory Business Centre Burn O Bennie Road Banchory Inspection completed on 10 June 2016 Service provided by: 1st

More information

Argyll Homecare Ltd Housing Support Service

Argyll Homecare Ltd Housing Support Service Argyll Homecare Ltd Housing Support Service 24 Argyll Street Lochgilphead PA31 8NE Telephone: 01546 600 333 Type of inspection: Announced (short notice) Inspection completed on: 27 July 2016 Service provided

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Assistance In Care Services Ltd Support Service 1 New Law House Saltire Centre Glenrothes Inspection completed on 12 May 2016 Service provided by: Assistance

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Teviot Day Service Support Service Howdenbank Hawick Inspection completed on 25 May 2016 Service provided by: Scottish Borders Cares LLP, t/a SB Cares Service

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection SSCN Social Care Housing Support Service Suite 3, Floor 2 ELS House 555 Gorgie Road Edinburgh Inspection completed on 03 May 2016 Service provided by: Support

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Newcross Healthcare Solutions Aberdeen Branch Nurse Agency Suite K Woodburn House 4/5 Golden Square Aberdeen Inspection completed on 16 May 2016 Service provided

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Craigneuk Family Learning Centre Day Care of Children 641 Glasgow Road Craigneuk Wishaw Inspection completed on 10 May 2016 Service provided by: North Lanarkshire

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Skelmorlie After School Club Day Care of Children Skelmorlie Primary School Innes Park Road Skelmorlie Inspection completed on 06 May 2016 Service provided

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Stoneside Flat Care Home Service 18 Stoneside Drive East wood Glasgow Inspection completed on 12 May 2016 Service provided by: Action for Children Service

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Willowbank Bungalows 1,2&3 Care Home Service Willowbank Glendaveny Peterhead Inspection completed on 09 May 2016 Service provided by: Aberdeenshire Council

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Annan Activity & Resource Centre Support Service 15 Ednam Street Annan Inspection completed on 05 May 2016 Service provided by: Dumfries & Galloway Council

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Kirkconnel Activity & Resource Centre Support Service Main Street Kirkconnel Sanquhar Inspection completed on 06 May 2016 Service provided by: Dumfries &

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Falkirk Council - Leaving Care Service Housing Support Service Unit 1 St Johns Sawmill Etna Road Falkirk Inspection completed on 30 May 2016 Service provided

More information

Crossroads Caring Scotland

Crossroads Caring Scotland Crossroads Caring Scotland - Glasgow/ Blantyre/East Dunbarton Housing Support Service Blantyre Health Centre Victoria Street Blantyre G72 0BS Telephone: 01698 539504 Type of inspection: Announced (short

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Gorebridge Out of School Care Day Care of Children c/o Gorebridge Primary School 2c Barleyknowe Lane Gorebridge Inspection completed on 14 March 2016 Service

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Dalweem Care Home Service Taybridge Road Aberfeldy Inspection completed on 03 June 2016 Service provided by: Perth & Kinross Council Service provider number:

More information

Moredun Young People's Centre Care Home Service

Moredun Young People's Centre Care Home Service Moredun Young People's Centre Care Home Service 15 Moredun Park Court Edinburgh EH17 7EY Telephone: 0131 664 5297 Type of inspection: Unannounced Inspection completed on: 22 August 2016 Service provided

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Parkhead Housing Association Ltd Housing Support Unit Housing Support Service 40 Helenvale Street Glasgow Inspection completed on 11 May 2016 Service provided

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Loretto Personalised and Self - Directed Support Services (Glasgow) Housing Support Service 2045-2047 Maryhill Road Glasgow Inspection completed on 29 October

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Shakti Women's Aid - Housing Support Service Housing Support Service Edinburgh Inspection completed on 18 July 2016 Inspection report Service provided by:

More information

Childminder inspection report. Anne's Bairns Falkirk

Childminder inspection report. Anne's Bairns Falkirk Anne's Bairns Falkirk Inspection completed on 17 August 2016 Service provided by: Thomas, Anne Service provider number: SP2014985724 Care service number: CS2014324125 Inspection Type: Announced (Short

More information

Occasions Mobile Creche Day Care of Children

Occasions Mobile Creche Day Care of Children Occasions Mobile Creche Day Care of Children 8 Muirfield Crescent Summerston Glasgow G23 5NY Telephone: 0141 589 0606 Type of inspection: Unannounced Inspection completed on: 4 August 2016 Service provided

More information

Elite Homecarers - Care at Home Support Service Care at Home 25B High Street South Queensferry EH30 9HW Telephone:

Elite Homecarers - Care at Home Support Service Care at Home 25B High Street South Queensferry EH30 9HW Telephone: Elite Homecarers - Care at Home Support Service Care at Home 25B High Street South Queensferry EH30 9HW Telephone: 0845 22 11 220 Inspected by: Stephen Ball Type of inspection: Unannounced Inspection completed

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Milan Day Care Support Service Support Service Portlee Resource Centre for Older People 17 Hawkhill Avenue Edinburgh Inspection completed on 19 May 2016 Service

More information

Spinal Homecare Services Support Service Care at Home 157 Stricklandgate Kendal LA9 4RF Telephone:

Spinal Homecare Services Support Service Care at Home 157 Stricklandgate Kendal LA9 4RF Telephone: Spinal Homecare Services Support Service Care at Home 157 Stricklandgate Kendal LA9 4RF Telephone: 01539 730 777 Inspected by: Karen Fraser Type of inspection: Announced (Short Notice) Inspection completed

More information

Oran Home Care Support Service Care at Home Birkbrae Blebo Craigs Cupar KY15 5UG

Oran Home Care Support Service Care at Home Birkbrae Blebo Craigs Cupar KY15 5UG Oran Home Care Support Service Care at Home Birkbrae Blebo Craigs Cupar KY15 5UG Inspected by: Patsy McDermott Type of inspection: Announced Inspection completed on: 15 July 2013 Contents Page No Summary

More information

Nursery Times Day Care of Children

Nursery Times Day Care of Children Nursery Times Day Care of Children The Lodge House 22 Neilston Road Paisley PA2 6LN Telephone: 0141 848 9292 Type of inspection: Unannounced Inspection completed on: 16 August 2016 Service provided by:

More information

Rosie's Blossoms Child Minding

Rosie's Blossoms Child Minding Rosie's Blossoms Child Minding Type of inspection: Announced (short notice) Inspection completed on: 12 August 2016 Service provided by: Summers, Rosemary Service provider number: SP2008970029 Care service

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Community Playgroups (West Calder) Day Care of Children West Calder Community Centre Dickson Street West Calder Inspection completed on 24 May 2016 Service

More information

Childminder inspection report. Burnett, Margaret Aberdeen

Childminder inspection report. Burnett, Margaret Aberdeen Burnett, Margaret Aberdeen Inspection completed on 08 June 2016 Service provided by: Burnett, Margaret Service provider number: SP2003900448 Care service number: CS2003001722 Inspection Type: Unannounced

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Ranfurly Care Home Care Home Service 69 Quarrelton Road Johnstone Inspection completed on 08 July 2016 Service provided by: Silverline Care Caledonia Limited

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Carolton Care Care Home Service 53 Seabank Road Nairn Inspection completed on 05 May 2016 Service provided by: Carolton Care Ltd Service provider number:

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Shared Lives Service - Perth & Kinross Adult Placement Service Suite 2 South Inch Business Centre Shore Road Perth Inspection completed on 16 May 2016 Service

More information

The Indigo Childcare Group at Garrowhill Early Learning Centre Day Care of Children

The Indigo Childcare Group at Garrowhill Early Learning Centre Day Care of Children The Indigo Childcare Group at Garrowhill Early Learning Centre Day Care of Children 25 Bakewell Road Glasgow G69 6RN Telephone: 0141 634 6161 Type of inspection: Unannounced Inspection completed on: 20

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection North Lanarkshire Support Service Housing Support Service Unit 71-73 Fountain Business Centre Ellis Street Coatbridge Inspection completed on 20 May 2016

More information

Childminder inspection report. Jenni Tots Childcare Glasgow

Childminder inspection report. Jenni Tots Childcare Glasgow Jenni Tots Childcare Glasgow Inspection completed on 26 May 2016 Service provided by: Ballantyne, Jennifer Service provider number: SP2015986781 Care service number: CS2015336256 Inspection Type: Unannounced

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection 33 Malcolms Mount Care Home Service 33 Malcolms Mount Stonehaven Inspection completed on 02 June 2016 Service provided by: Inspire (Partnership Through Life)

More information

Dudhope Villa and Sister Properties Housing Support Service 1 St Mary Place, Dundee DD1 5RB Telephone:

Dudhope Villa and Sister Properties Housing Support Service 1 St Mary Place, Dundee DD1 5RB Telephone: Dudhope Villa and Sister Properties Housing Support Service 1 St Mary Place, Dundee DD1 5RB Telephone: 01382 226824 Inspected by: Karen Penman Type of inspection: Announced (Short Notice) Inspection completed

More information

Ashton View Homeless Persons' Unit Housing Support Service

Ashton View Homeless Persons' Unit Housing Support Service Ashton View Homeless Persons' Unit Housing Support Service 28 Ashton View Westcliff Dumbarton G82 5DS Telephone: 01389 608903 Type of inspection: Unannounced Inspection completed on: 11 August 2016 Service

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Bield Housing Association - Flexicare (Glasgow) Support Service 1 Coxton Gardens 71 Coxton Place Garthamlock Glasgow Inspection completed on 28 April 2016

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Forth Valley Housing Support Housing Support Service 14 New Mart Road Edinburgh Inspection completed on 10 March 2016 Service provided by: Abbeyfield Scotland

More information

Care service inspection report

Care service inspection report Care service inspection report Quality themed inspection (day care for children) Queen Street Nursery School Day Care of Children Queen Street Falkirk Inspection completed on 01 June 2016 Service provided

More information

Sharp, Lynsey Child Minding

Sharp, Lynsey Child Minding Sharp, Lynsey Child Minding Type of inspection: Announced (short notice) Inspection completed on: 26 July 2016 Service provided by: Sharp, Lynsey Service provider number: SP2004930167 Care service number:

More information

The Squirrel Collection Nursery Ltd. Day Care of Children. Care service number: CS2004059253. 69/71 Goschen Place Broxburn EH52 5JJ

The Squirrel Collection Nursery Ltd. Day Care of Children. Care service number: CS2004059253. 69/71 Goschen Place Broxburn EH52 5JJ The Squirrel Collection Nursery Day Care of Children 69/71 Goschen Place Broxburn EH52 5JJ Telephone: 01506 854488 Type of inspection: Unannounced Inspection completed on: 19 July 2016 Service provided

More information

Weans World Out of School Care Day Care of Children 41/ 43 Brewery Street Johnstone PA5 8BQ Telephone: 01505 321916

Weans World Out of School Care Day Care of Children 41/ 43 Brewery Street Johnstone PA5 8BQ Telephone: 01505 321916 Weans World Out of School Care Day Care of Children 41/ 43 Brewery Street Johnstone PA5 8BQ Telephone: 01505 321916 Inspected by: Susan Dobson Type of inspection: Unannounced Inspection completed on: 12

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Leonard Cheshire - Dysart Day Support Support Service 91d High Street Dysart Kirkcaldy Inspection completed on 19 May 2016 Service provided by: Leonard Cheshire

More information

Happy Days Out of School Care Ltd

Happy Days Out of School Care Ltd Happy Days Out of School Care East Kilbride Day Care of Children Westwood Parish Church Belmont Drive East Kilbride Glasgow G75 8HD Telephone: 01355 261134 Type of inspection: Unannounced Inspection completed

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Tom's Croft Care Home Service Bunachton Inverness Inspection completed on 25 May 2016 Service provided by: Common Thread Ltd Service provider number: SP2005007437

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection School's Out Peebles Day Care of Children Peebles Community Centre Walkershaugh Peebles Inspection completed on 18 May 2016 Service provided by: Perceptive

More information

Childminder inspection report. Milne, Denise Westhill

Childminder inspection report. Milne, Denise Westhill Milne, Denise Westhill Inspection completed on 05 August 2015 Service provided by: Milne, Denise Service provider number: SP2014985743 Care service number: CS2014324257 Inspection Type: Unannounced Care

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Kynnaird House Care Home Care Home Service 76 Commerce Street Fraserburgh Inspection completed on 26 May 2016 Service provided by: Daviot Care Limited Service

More information

Barber, Carole Child Minding

Barber, Carole Child Minding Barber, Carole Child Minding Type of inspection: Unannounced Inspection completed on: 6 September 2016 Service provided by: Barber, Carole Service provider number: SP2010980185 Care service number: CS2010273938

More information

Care service inspection report

Care service inspection report Care service inspection report Quality themed inspection (day care for children) Longniddry Primary School Nursery Day Care of Children Kitchener Crescent Longniddry Prestonpans Inspection completed on

More information

Sunnybank Childcare Child Minding

Sunnybank Childcare Child Minding Sunnybank Childcare Child Minding Type of inspection: Unannounced Inspection completed on: 15 July 2016 Service provided by: Clark, Emma Service provider number: SP2015987051 Care service number: CS2015338365

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Bield at Home - Linlithgow/Biggar Support Service Westport Resource 1 St Ninians Road Linlithgow Inspection completed on 11 March 2015 Service provided by:

More information

Angela's Childminding Service Child Minding

Angela's Childminding Service Child Minding Angela's Childminding Service Child Minding Type of inspection: Unannounced Inspection completed on: 5 September 2016 Service provided by: Quigley, Angela Service provider number: SP2015987184 Care service

More information

Carr Gomm - Edinburgh Housing Support Service 16-18 London Road Edinburgh EH7 5AT Telephone: 0131 228 6623

Carr Gomm - Edinburgh Housing Support Service 16-18 London Road Edinburgh EH7 5AT Telephone: 0131 228 6623 Carr Gomm - Edinburgh Housing Support Service 16-18 London Road Edinburgh EH7 5AT Telephone: 0131 228 6623 Inspected by: David Todd Type of inspection: Announced (Short Notice) Inspection completed on:

More information

Natalie's Childminding Service Child Minding

Natalie's Childminding Service Child Minding Natalie's Childminding Service Child Minding Type of inspection: Unannounced Inspection completed on: 14 September 2016 Service provided by: Wallace, Natalie Service provider number: SP2015987537 Care

More information

Childminder inspection report. Chesworth, Gwenda Muir of Ord

Childminder inspection report. Chesworth, Gwenda Muir of Ord Chesworth, Gwenda Muir of Ord Inspection completed on 04 May 2016 Service provided by: Chesworth, Gwenda Service provider number: SP2003907536 Care service number: CS2003013883 Inspection Type: Announced

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Loreburn Housing Support Service Housing Support Service 27 Moffat Road Dumfries Inspection completed on 31 May 2016 Service provided by: Loreburn Housing

More information

Kimberly's Childminding Service Child Minding

Kimberly's Childminding Service Child Minding Kimberly's Childminding Service Child Minding Type of inspection: Unannounced Inspection completed on: 26 August 2016 Service provided by: Bellamy, Kimberly Service provider number: SP2015986662 Care service

More information

Clever Clogs Out of School Club Day Care of Children

Clever Clogs Out of School Club Day Care of Children Clever Clogs Out of School Club Day Care of Children 51 Wilson Street Peterhead AB42 1UD Telephone: 01779 474248 Type of inspection: Unannounced Inspection completed on: 6 October 2016 Service provided

More information

Hayley's Childminding Child Minding

Hayley's Childminding Child Minding Hayley's Childminding Child Minding Forfar Type of inspection: Unannounced Inspection completed on: 29 July 2016 Service provided by: Douglas, Hayley Service provider number: SP2015986935 Care service

More information

Childminder inspection report. O'Donnell, Kathleen Edinburgh

Childminder inspection report. O'Donnell, Kathleen Edinburgh O'Donnell, Kathleen Edinburgh Inspection completed on 18 May 2016 Service provided by: O`donnell, Mrs Kathleen Service provider number: SP2003906002 Care service number: CS2003012277 Inspection Type: Unannounced

More information

Butterfly Personnel Ltd. Child Care Agency 7 Earlston Place Edinburgh EH7 5SU Telephone:

Butterfly Personnel Ltd. Child Care Agency 7 Earlston Place Edinburgh EH7 5SU Telephone: Butterfly Personnel Ltd. Child Care Agency 7 Earlston Place Edinburgh EH7 5SU Telephone: 0131 659 5065 Inspected by: Sarah Hermiston Type of inspection: Unannounced Inspection completed on: 11 March 2013

More information

Care service inspection report

Care service inspection report Care service inspection report Quality themed inspection (day care for children) Rising Stars Mobile Play Team Day Care of Children Adelphi Centre 12 Commercial Road Glasgow Inspection completed on 08

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Home Care Services - Mainstream Team Housing Support Service Southbank House Southbank Business Park Kirkintilloch Glasgow Inspection completed on 29 April

More information

Childminder inspection report. Still, Angela Aberdeen

Childminder inspection report. Still, Angela Aberdeen Still, Angela Aberdeen Inspection completed on 26 April 2016 Service provided by: Still, Angela Service provider number: SP2003900387 Care service number: CS2003001632 Inspection Type: Unannounced Care

More information

Crail / Wilson Houses Small Group Living Services Care Home Service Adults Hansel Alliance, Hansel Village Broad Meadows Symington Kilmarnock KA1 5PU

Crail / Wilson Houses Small Group Living Services Care Home Service Adults Hansel Alliance, Hansel Village Broad Meadows Symington Kilmarnock KA1 5PU Crail / Wilson Houses Small Group Living Services Care Home Service Adults Hansel Alliance, Hansel Village Broad Meadows Symington Kilmarnock KA1 5PU Telephone: 01563 831460 Inspected by: Sean McGeechan

More information

Grampian Autistic Society - Jigsaw Centre Day Care of Children 39/41 Carnie Drive Aberdeen AB25 3AN Telephone:

Grampian Autistic Society - Jigsaw Centre Day Care of Children 39/41 Carnie Drive Aberdeen AB25 3AN Telephone: Grampian Autistic Society - Jigsaw Centre Day Care of Children 39/41 Carnie Drive Aberdeen AB25 3AN Telephone: 01224 277900 Inspected by: Susan Barrie Type of inspection: Unannounced Inspection completed

More information

Threshold Glasgow Housing Support Service

Threshold Glasgow Housing Support Service Threshold Glasgow Housing Support Service Unit 5 Building 5 - The Doge's Templeton Business Centre Bridgeton Glasgow G40 1DA Telephone: 0141 551 9204 Type of inspection: Unannounced Inspection completed

More information

Linlithgow Care Home Care Home Service

Linlithgow Care Home Care Home Service Linlithgow Care Home Care Home Service 45 St Ninian's Road Colthill Linlithgow EH49 7BW Telephone: 01506 842482 Type of inspection: Unannounced Inspection completed on: 28 September 2016 Service provided

More information

Apple Tree Nursery Day Care of Children 46 Balhousie Street Perth PH1 5HW

Apple Tree Nursery Day Care of Children 46 Balhousie Street Perth PH1 5HW Apple Tree Nursery Day Care of Children 46 Balhousie Street Perth PH1 5HW Inspected by: Audrey Donnan Type of inspection: Unannounced Inspection completed on: 19 July 2013 Contents Page No Summary 3 1

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Age Concern Eastwood Dementia Project Support Service The Stables - No. 3 Cottage Eastwood Park Rouken Glen Road Giffnock Glasgow Inspection completed on

More information

Binnie Street Children's Centre Day Care of Children 26 Binnie Street Gourock PA19 1JS

Binnie Street Children's Centre Day Care of Children 26 Binnie Street Gourock PA19 1JS Binnie Street Children's Centre Day Care of Children 26 Binnie Street Gourock PA19 1JS Inspected by: Morag Kelly Type of inspection: Unannounced Inspection completed on: 10 June 2013 Contents Page No Summary

More information

Childminder inspection report. McDonald, Gillian Dunfermline

Childminder inspection report. McDonald, Gillian Dunfermline McDonald, Gillian Dunfermline Inspection completed on 20 July 2015 Service provided by: Gillian Mcdonald Service provider number: SP2003904078 Care service number: CS2003007052 Inspection Type: Announced

More information

Childminder inspection report. Hulse, Hazel Inverurie

Childminder inspection report. Hulse, Hazel Inverurie Hulse, Hazel Inverurie Inspection completed on 21 March 2016 Service provided by: Hulse, Hazel Service provider number: SP2008968596 Care service number: CS2008169823 Inspection Type: Unannounced Care

More information

Childminder inspection report. Young, Evelyn and Mirelle Selkirk

Childminder inspection report. Young, Evelyn and Mirelle Selkirk Childminder inspection report Young, Evelyn and Mirelle Selkirk Inspection completed on 19 May 2016 Service provided by: Evelyn and Mirelle Young a Partnership Service provider number: SP2003908200 Care

More information

Care service inspection report

Care service inspection report Care service inspection report Quality themed inspection (day care for children) Stanley Primary School Nursery Class Day Care of Children Stanley Road Ardrossan Inspection completed on 01 June 2016 Service

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Cairdean House Care Home Service 185 Redford Road Edinburgh Inspection completed on 27 June 2016 Service provided by: Care UK Limited Service provider number:

More information

Oakridge Support Service Ltd Housing Support Service 5 Diriebught Road Inverness IV2 3QW Telephone:

Oakridge Support Service Ltd Housing Support Service 5 Diriebught Road Inverness IV2 3QW Telephone: Oakridge Support Service Ltd Housing Support Service 5 Diriebught Road Inverness IV2 3QW Telephone: 01463 713840 Inspected by: Derek Priest Type of inspection: Announced (Short Notice) Inspection completed

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Rosyth Support Service - Leonard Cheshire Support Service 195 Queensferry Road Rosyth Dunfermline Inspection completed on 26 May 2016 Service provided by:

More information

Allied Healthcare (Inverness) Housing Support Service 1st Floor 62 Academy Street Inverness IV1 1LP

Allied Healthcare (Inverness) Housing Support Service 1st Floor 62 Academy Street Inverness IV1 1LP Allied Healthcare (Inverness) Housing Support Service 1st Floor 62 Academy Street Inverness IV1 1LP Type of inspection: Announced (Short Notice) Inspection completed on: 18 March 2015 Contents Page No

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection The Paddock Care Home Service The Paddock Ochiltree Cumnock Inspection completed on 11 April 2016 Service provided by: Radical Services Ltd Service provider

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Adalia Wood Care Home Service Orkie Miln Farmhouse Kingskettle Cupar Inspection completed on 25 May 2016 Service provided by: Adalia Wood Ltd Service provider

More information

Erskine Home Care Home Service

Erskine Home Care Home Service Erskine Home Care Home Service Erskine Ferry Road Bishopton PA7 5PU Telephone: 0141 812 1100 Type of inspection: Unannounced Inspection completed on: 22 August 2016 Service provided by: Erskine Hospital

More information

Care service inspection report

Care service inspection report Care service inspection report Validation inspection Jordanhill Care Home Care Home Service 533 Anniesland Road Jordanhill Glasgow Inspection completed on 01 June 2016 Service provided by: Foxcare Ltd.

More information

Care service inspection report

Care service inspection report Care service inspection report Quality themed inspection (day care for children) Rainbow Childcare and Education Ltd Day Care of Children Little Crook Forres Inspection completed on 13 May 2016 Service

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Kibble Education and Care Centre School Care Accommodation Service Goudie Street Paisley Inspection completed on 03 June 2016 Service provided by: Kibble

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Ferry House Residential Home Care Home Service 8 Gray Street Broughty Ferry Dundee Inspection completed on 03 June 2016 Service provided by: Ferry House Residential

More information

Childminder inspection report. Charlene Morning Child Minding Service Glasgow

Childminder inspection report. Charlene Morning Child Minding Service Glasgow Charlene Morning Child Minding Service Glasgow Inspection completed on 02 May 2016 Service provided by: Morning, Charlene Service provider number: SP2015986975 Care service number: CS2015337662 Inspection

More information

Care service inspection report

Care service inspection report Care service inspection report Quality themed inspection (day care for children) Craigour Park Primary School Nursery Class Day Care of Children Craigour Park Primary School Moredun Park Road Edinburgh

More information

Inspection report. About the service. What people told us

Inspection report. About the service. What people told us Oakbridge Care Home Care Home Service 2032 Great Western Road Knightswood Glasgow G13 2HA Telephone: 0141 950 1793 Type of inspection: Unannounced Inspection completed on: 1 July 2016 Service provided

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Inverclyde Centre Housing Support Service 98 Dalrymple Street Greenock Inspection completed on 26 April 2016 Service provided by: Inverclyde Council Service

More information

Diamond Childcare Agency Child Care Agency Unit 3a Whitecrook Business Centre 78 Whitecrooks Street Clydebank G81 1QF Telephone: 0141 951 4754

Diamond Childcare Agency Child Care Agency Unit 3a Whitecrook Business Centre 78 Whitecrooks Street Clydebank G81 1QF Telephone: 0141 951 4754 Diamond Childcare Agency Child Care Agency Unit 3a Whitecrook Business Centre 78 Whitecrooks Street Clydebank G81 1QF Telephone: 0141 951 4754 Inspected by: Donna Laing Type of inspection: Unannounced

More information

Headstart Nursery Schools Ltd. Day Care of Children. Care service number: CS Queen Charlotte Street Leith Edinburgh EH6 6AT

Headstart Nursery Schools Ltd. Day Care of Children. Care service number: CS Queen Charlotte Street Leith Edinburgh EH6 6AT Headstart Nursery School at Leith Day Care of Children 16 Queen Charlotte Street Leith Edinburgh EH6 6AT Telephone: 0131 555 0700 Type of inspection: Unannounced Inspection completed on: 18 July 2016 Service

More information