1 SERVICE CONFIGURATION GUIDE CONFIGURING TALKSWITCH FOR BROADVOX VOIP SERVICE INTRODUCTION This guide will show you how to set up Broadvox VoIP service. When you start an account with Broadvox, they will provide you with account activation information. Use this information to set up the service provider profile and VoIP numbers on your TalkSwitch system. The information in this guide applies to both static and dynamic registration. See the VoIP Network Configuration Guide for instructions on how to connect your TalkSwitch system to a network, set up IP addresses, configure the router, change codecs, set up VoIP caller ID and reserve VoIP lines. SETTING UP A SERVICE PROVIDER PROFILE PRIMARY A service provider profile contains the settings that allow your TalkSwitch to register with the provider. 1. Select the VoIP Configuration page. 2. Select a Profile (SP 1 to SP 4) that you wish to assign for Broadvox registration. 3. Select the Activate Profile checkbox. 4. In the Service Provider pull-down menu, select Broadvox primary as the Profile Name. 5. Click the Update Configuration button. The essential settings for communication with the service provider s registration server will be completed automatically.
2 SETTING UP A SERVICE PROVIDER PROFILE SECONDARY (optional) If you will be using additional Broadvox DID numbers, in addition to the primary Broadvox Billing Telephone Number (BTN), a secondary profile is required. 1. Select the VoIP Configuration page. 2. Select a second Profile (SP 1 to SP 4) that you wish to assign for use with Broadvox. 3. Select the Activate Profile checkbox. 4. In the Service Provider pull-down menu, select Broadvox secondary as the Profile Name. 5. Click the Update Configuration button. The essential settings for communication with the service provider will be completed automatically. SETTING CODEC OPTIONS (if required) By default, the Broadvox profiles are set to use G.729 as the preferred codec, and G.711 µ-law as an alternative option. To change the codec options, refer to the VoIP Network Configuration Guide. BROADVOX SERVICE CONFIGURATION GUIDE 2
3 SETTING UP VOIP NUMBERS FOR PRIMARY PROFILE A VoIP number is like a telephone number, and is used to dial a TalkSwitch system. Broadvox assigns a primary Billing Telephone Number (BTN), User/Account ID and Password for each account. 1. Select the VoIP Numbers page. 2. Select a VoIP number ID. 3. Select the Activate VoIP Number checkbox. 4. Set the VoIP profile to Broadvox primary. 5. Enter the VoIP number. This is the Billing Telephone Number (BTN) provided by Broadvox. a) Leave the Country code field blank. b) Enter the next three digits as the City or area code. c) Enter the final seven digits as the Number. 6. Enter the User/Account name. This is the Account Number/User ID provided by Broadvox, which usually matches the telephone number. 7. Enter the Password provided by Broadvox. 8. Set up call handling for the VoIP number. For more information, click the Help icon ( ) in the Call Handling area. 9. Repeat steps 2 to 8 for each additional Billing Telephone Number (BTN) provided by Broadvox. BROADVOX SERVICE CONFIGURATION GUIDE 3
4 SETTING UP VOIP NUMBERS SECONDARY DID NUMBERS (optional) Broadvox offers additional VoIP numbers, like telephone numbers, called DIDs; that are associated with a primary Billing Telephone Number (BTN). Using additional numbers allows separate call handling for each number in the same way as separate telephone lines. Set up additional Broadvox DIDs as follows: 1. Select the VoIP Numbers page. 2. Select a VoIP number ID. 3. Select the Activate VoIP Number checkbox. 4. Set the VoIP profile to Broadvox secondary. 5. Enter the VoIP number. This is the DID number provided by Broadvox. a) Leave the Country code field blank. b) Enter the next three digits as the City or area code. c) Enter the final seven digits as the Number. 6. Set up call handling for the VoIP number. For more information, click the Help icon ( ) in the Call Handling area. 7. Repeat steps 2 to 6 for each additional Broadvox DID VoIP number. BROADVOX SERVICE CONFIGURATION GUIDE 4
5 SETTING UP A LINE HUNT GROUP A Line Hunt Group is used to make outgoing calls to a VoIP service provider. For outgoing calls using the Broadvox BTN VoIP number(s), activate the Line Hunt Group with the required access code, assign a Hunt Group name, and set Line Type to Broadvox primary. For outgoing calls using the Broadvox DID VoIP number(s), activate the Line Hunt Group with the required access code, assign a Hunt Group name, and set Line Type to Broadvox secondary. The caller identity numbers used by outgoing VoIP calls are chosen from the VoIP numbers associated with the Line Hunt Group s service provider profile. Individual extensions outgoing caller identity numbers can be set from the Local Extensions/ Fax page: Select the extension in question, click the Additional Settings... button and select the Caller ID Settings tab. For more information on Caller ID settings and Busy Overflow for VoIP fail-over, refer to the VoIP Network Configuration Guide. BROADVOX SERVICE CONFIGURATION GUIDE 5
6 SAVING SETTINGS TO TALKSWITCH To transfer settings from your computer to the TalkSwitch system, choose File > Save. A window appears indicating the configuration is being sent. VERIFYING REGISTRATION 1. Select the VoIP Configuration or VoIP Numbers page, to check the registration status of the Broadvox BTN VoIP Numbers. 2. Click View All Registrations. The Registration Status window appears with a list of VoIP numbers, their registration status, and the number of seconds until their registrations with the SIP server will expire. This confirms that the VoIP numbers are registered with the service provider. 3. Choose All Registered Numbers or the active primary profile (e.g. Broadvox primary). 4. Ensure the status of the Broadvox BTN VoIP numbers is Registered. Client information shown is for example purposes only. MORE INFORMATION We trust your TalkSwitch system will provide exceptional features, performance and value to your business. If you encounter difficulties with the installation or management of your TalkSwitch system, consult the documentation. If you still have questions: Contact your authorized TalkSwitch reseller. About TalkSwitch TalkSwitch designs and develops awardwinning phone systems for small, multilocation and franchise businesses. Since its establishment in 1990, TalkSwitch has dedicated itself to developing PBXs and IP PBXs that tens of thousands of small businesses across North America rely on. With a growing global network of resellers, distributors and partners, TalkSwitch phones and phone systems are changing the way small businesses communicate. For more information, please visit our website at or call us toll-free in the United States and Canada at In all other markets, call TalkSwitch, a division of Centrepoint Technologies Inc. All rights reserved. TalkSwitch, the TalkSwitch logo, Concero, answers with intelligence, owner friendly, seller friendly, vendor friendly and channel friendly are registered trademarks or trademarks of Centrepoint Technologies Inc. All other trademarks are the property of their respective owners. 4/9/2010 Visit (United States and Canada) for additional documentation and local support information. If you purchased directly from TalkSwitch, We welcome your feedback, comments and suggestions. Please us at or write us at TalkSwitch, 1545 Carling Avenue, Suite 510, Ottawa, ON Canada K1Z 8P9. Thank you for choosing TalkSwitch. BROADVOX SERVICE CONFIGURATION GUIDE 6
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