Welcome to SL! Johanna Almqvist, Assistant to the MD and CEO

Transcription

1 Welcome to SL! Johanna Almqvist, Assistant to the MD and CEO SL offers everyone in Stockholm County an extensive, attractive and easily accessible public transport system by rail and by road

2 Contents County of Stockholm SL and the County Council A total restructuring of SL during the 90 s Organisation Business philosophy An ordinary weekday Finances in brief Satisfied customers? Innovative work to decrease environmental impact The future and it s challenges

3 History 1853 First year with horse bus 1950 The opening of the Metro 1967 SL was created 1990 A total remake of SL

4 County of Stockholm Population 1.9 million 26 municipalities Land area km km from north to south Every fifth Swede lives here Cars per thousand inhabitants County of Stockholm: 402 Sweden: 459

5 The organisation in short There is a PTA in every county responsible for local and regional passenger transport, in Stockholm this is called SL. The PTA decides ticket prices, standards of traffic supply and quality plans and coordinates our integrated system of travel alternatives uses competitive tendering to maintain high quality and value for money, 5-10 year contract period is in control of most of the railway infrastructure works to create social benefits Inter-regional bus services and taxi services are deregulated Long distance train operations are not...

6 AB Storstockholms Lokaltrafik / Stockholm Public Transport (SL) Is a limited company owned by Stockholm County Council Owner Stockholm County Council (SLL) AB Storstockholms Lokaltrafik Stockholm PTA (SL) Contractors -Operations - Station Services

7 SL and the County Council The County Council collected % of all salaries in income tax in This is how the money was used: 6% 23% 71% SL Healthcare Other Footnote: In 1991 the County Council income tax was 14.5% out of which 15% was used by SL.

8 A total remake of SL during the 90 s The public monopoly was totally restructured between All operations and station services were contracted out to suppliers All subsidiaries were outsourced quality and customer satisfaction are part of business development, not only costs and income

9 The role of SL contracts SL (700) Long term planning Integration and co-ordination of the SLsystem (fares, quality levels etc) Infrastructure incl. rolling stock and stations Procurement Operators (13 300) Daily planning and operations Local marketing and information Rolling stock maintenance

10 Contractors Veolia-Transport Sweden, owned by Veolia Environment Busslink, owned by Keolis (France) and Stockholm Transport Stockholmståg, owned by Swedish Rail Swebus, owned by Concordia Bus Roslagståg, owned by DSB (Danish Rail) Arriva

11 The Contracts - as a base for the development of quality Evaluation of old contracts Lack of driving force towards SL s objectives No significant economic incentives Lack of focus on customers Lack of systematic effort to improve performance A strong need to develop the joint business Focus was on short term problems rather than on strategic development

12 SL s business philosophy SL offers everyone in the County of Stockholm an extensive, attractive and easily accessible public transport system on track and road Customer satisfaction Simple, reliable transportation with low fares Safe and secure Contribute to a fair and sustainable development of our region

13 Rail network

14 Infrastructure managed by SL The management of engineering and equipment represents a large part of SL s expenses: track vehicles 244 stations m 2 property area 233 km track 167 bridges 32 depots

15 On an ordinary SL weekday travellers 2,5 million boardings departures 77 % market share at rush hour employees working in the SL system visitors per day at sl.se

16 SL s finances in brief (forecast 2007 million USD) Operating income 2 billion $ Traffic operating expenses Metro 448 Bus 631 Commuter train 232 Local trains 99 Profit for the year 28 Tax funding ratio 55 % Investments 572 Average number of employees 700

17 Innovative work to decrease the environmental impact Today The worlds largest ethanol bus fleet is rolling on the streets of Stockholm All of SL s fixed-track services are driven with electricity produced by water and wind power ISO certified % of all buses will be powered by renewable fuel (today 25 % and 100 % by 2025).

18 Customer focus Security Customer-adapted traffic output Reliable and easily accessible traffic information Long term well-functioning infrastructure Improved punctuality Attractive and safe travel environment Trade mark awareness and active selling

19 SL customer survey Experienced quality Gives a comprehensive view on customer satisfaction Gives views on several different factors timekeeping information about disruptions vehicle cleanliness Station cleanliness congestion Staff attitudes Driving comfort Ability to answer questions

20 Satisfied customer per traffic mode Mars 2002 Oktober 2002 Mars 2003 Oktober 2003 Mars 2004 Oktober 2004 Mars 2005 Oktober 2005 Mars 2006 Oktober 2006 Vår 2007 Höst 2007 Mål Tunnelbana Pendeltåg Lokalbana Buss

21 Amount of satisfied customer per quality factor - all modes of traffic 100 August 2007 September 2007 October 2007 November 2007 December 2007 January Punctuality Information Cleanliness, vehicle Cleanliness, station Crowdiness Answering questions Staffs treatment Drivers skills Grade for the line

22 The future and it s challenges more inhabitants in Stockholm County per year Restricted capacity in the rail system Labour-market changes New housing areas Restrictions in road traffic New environmental goals Higher demands from our customers Aging inhabitants

23 The future and its challenges Danvikslösen the Saltsjö suburban railway Change of signalling system on the Red line The City line Development of the Light Rail North New metro line between Odenplan and the Karolinska hospital Development of depots and real estate

24 New smart card system soon in place Market introduction late 2008 The card replaces the existing paper ticket system ordinary sales points e-shopping Subscription An option for added values Sensors that validates the ticket Metro and commuter stations All buses Conductors on the local trains

25 SL Galleria

26 SL adapts accessibility Everyone who can get to a station or bus stop shall be able to travel with SL 2007

27 The Security Project SL Security Central opened in July 2005 SCC Security Systems Guards, Police, Firebrigade,. TCC A new video and alarm management system Customer and staff

28 Vandalism Data Base SkadeDB collects graffiti reports in a database

29 Infrastructure for the future Citybanan Train congestion in central Stockholm 550 trains per day on two tracks the same two tracks as in 1871 Railway disturbances spread over the whole country Citybanan will increase capacity by 100 % New 6 km long tunnel under Stockholm city Two new underground stations Planned to be opened in 2017

30 New Light railway in the east

31 Light railway in the north