Chapter 1. Approaches to Management Study. Chapter 2. Managerial Functions. Chapter 3. The Manager As a Decision Maker. Learning Objectives

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1 Chapter 1 Approaches to Management Study 1. Detail the concepts of management. 2. Explain and illustrate the human behavior approach. 3. Outline and discuss the social system approach. 4. Illustrate and implement the systems approach. Chapter 2 Managerial Functions 1. Differentiate among and define the five major managerial functions. 2. Illustrate and label the functions. Chapter 3 The Manager As a Decision Maker 1. Explain the process involved in decision making.

2 2. Identify and evaluate decision factors. 3. Discuss the decision making process. Chapter 4 Setting Objectives 1. Construct a hierarchy of objectives. 2. Formulate objectives. 3. Explain the characteristics of effective objectives. 4. Clarify and set managerial objectives. 5. Illustrate management by objectives (MBO). Chapter 5 The Work of Planning 1. Define planning. 2. State why planning is crucial. 3. Design and implement a formal plan. 4. Describe how important the timing aspect of planning is. 5. Differentiate among the types of plans.

3 Chapter 6 Premises, Strategies, and Policies 1. Develop and prescribe a system of forecasting. 2. Distinguish between premises and constraints. 3. Illustrate and discuss the types of premises. 4. Differentiate between strategic planning versus tactical planning. 5. Explain the concept of strategy. 6. Demonstrate and list specific strategies. 7. State how to develop policies. 8. Write and recommend operating procedures and rules. Chapter 7 Putting Plans into Action 1. Name who does the planning. 2. Facilitate the process of getting started. 3. Formulate the necessary questions to be answered. 4. Outline the key steps to take action.

4 Chapter 8 Organization Concepts 1. Define organizing. 2. Elaborate on and facilitate a division of labor. 3. Identify and describe the components of organizing. 4. List and diagram the organization structure. Chapter 9 Departmentalization 1. Discuss what departmentalization involves. 2. Differentiate between the types of departmentalization. 3. Develop and implement departmentalization. 4. List the things to consider in the departmentalization process. Chapter 10 Authority

5 1. Define the line of authority. 2. Determine the roles of responsibility and delegation. 3. Explain why managers are reluctant to delegate. 4. Differentiate between centralized versus decentralized authority. 5. Distinguish between line versus staff authority. Chapter 11 Organization Structures 1. Identify line organizations. 2. Differentiate between line and staff organization. 3. Distinguish between the concepts of line and conflict. 4. Illustrate the concept of a matrix organization. 5. Detail the role committees. Chapter 12 Organization: Informal Workgroups 1. Explain formal versus informal workgroups.

6 2. State why informal workgroups exist. 3. List and define factors common to all informal workgroups. 4. Explain the need for conformity in informal workgroups. 5. Describe the role of management s relationship to informal workgroups. Chapter 13 Organization Dynamics 1. Define organization dynamics. 2. Recognize and explain organizational growth. 3. State when to implement change. 4. Predict human reactions to change. Chapter 14 Staffing the Organization 1. Explain what staffing involves. 2. Formulate an approach to staffing. 3. Implement a process for recruiting. 4. Evaluate a selection process.

7 Chapter 15 Motivation and Modern Managers 1. Define motivation. 2. Explain the influence of the group on motivation. 3. Illustrate Maslow s need hierarchy. 4. Explain and give examples of Herzberg s two factor theory. 5. Summarize what the manager can do. Chapter 16 Directing 1. Define the concept of directing. 2. Explain how to direct. 3. Differentiate between orders and instructions. 4. Demonstrate the role and relationship needed to direct a group. Chapter 17 Leadership in Management

8 1. Identify who the group leader is. 2. List and define the leader s requirements. 3. Characterize the attitude necessary in a leader. Chapter 18 Communicating 1. Demonstrate effective communication. 2. Elaborate on and give examples of good communication. 3. Differentiate among different types of communication. Chapter 19 Appraising and Developing Employees 1. Discuss a system of employee appraisal. 2. Evaluate various methods of performance appraisal. 3. Implement a process to develop employees. 4. Explain the process of improving the acquisition of knowledge and techniques. 5. Facilitate the participation in job situations.

9 Chapter 20 Controlling 1. Characterize and explain the concepts associated with controlling. 2. Measure performance. 3. Implement an effective process for controlling. Chapter 21 Key Areas for Control 1. Discuss a process for quantity control. 2. Evaluate the outcomes of quality control. 3. Define what time control means. 4. Identify time robbers. 5. Formulate and implement cost control procedures. Chapter 22 Overall Controls

10 1. Develop a system of overall controls. 2. Compute the return on investment and use the DuPont formula. 3. Illustrate the use of break even analysis. 4. Describe the overall controls. Chapter 23 Total Quality Management and Just In Time 1. Define the concept of quality. 2. Explain and give examples of Total Quality Management (TQM). 3. Detail the costs of quality. 4. Discuss the relationship between Activity Based Management (ABM) and optimal quality costs. 5. Illustrate and explain Just In Time (JIT). Chapter 24 International Management 1. Justify and discuss the need for international management. 2. Explain the roles of politics and cultures in international management.

11 Chapter 25 Management Information Systems and Decision Making Models 1. Explain what a Management Information System (MIS) is. 2. Identify the type of output provided by an MIS. 3. Demonstrate the relationship between an MIS and its organizational levels. 4. Determine the levels of management and the kinds of decisions each level makes. 5. Illustrate a real life modeling system. 6. Describe the model base.

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