CENTRAL COUNTY REGIONAL OCCUPATIONAL PROGRAM COURSE OUTLINE COMMUNICATION SKILLS FOR THE BUSINESS OFFICE I

Transcription

1 3/8/04 Course Title: CCROP Course #: Course Length: COMMUNICATION SKILLS FOR THE BUSINESS OFFICE I 194 District Course #: 54 Hours Prerequisites: None Approvals: Original CDE Course ID #: CDE Certified ID #: Date: CCROP Date: CBEDS Title: CBEDS Code Other Office/Computer Course 4698 Job Title(s): Receptionist/Typist DOT/O*NET Codes: Page 1 of 6 Communication Skills for the Business Office I

2 Communication Skills for the Business Office I prepares students for employment in entry level positions requiring skills, knowledge and attitudes associated with business communications, formatting correspondence and projecting a positive image in the workplace. Students will gain competency in sentence structure, basic rules of grammar, punctuation, spelling, capitalization, number expression, correspondence and principles of presenting information electronically. 2 I. INTRODUCTION AND ORIENTATION A. Observe CCROP and district rules, regulations and policies. B. Discuss course requirements and grading policy. C. Demonstrate appropriate use of materials and equipment. D. Discuss and implement safety practices and observe all safety rules. 1. Read, comprehend and follow safety instructions. 2. Pass safety exam. 3. Identify hazards in the workplace. 4. Demonstrate awareness of safe lifting. 6 II. ESSENTIAL EMPLOYABILITY SKILLS A. CAREER PREPARATION STANDARDS 1. Personal skill development a. Demonstrate promptness, attend class regularly and notify of absences. b. Demonstrate good personal hygiene and appropriate professional attire. c. Project a positive and cooperative attitude. d. Manage time wisely. e. Demonstrate values of honesty, responsibility and integrity. f. Demonstrate an understanding of ethical practices. g. Develop understanding of lifelong learning and skill upgrading. Page 2 of 6 Communication Skills for the Business Office I

3 Page 3 of 6 Communication Skills for the Business Office I 2. Interpersonal a. Participate cooperatively as a member of a team. b. Demonstrate respect for individual and cultural differences. c. Identify traits of a good leader. d. Identify strategies for dealing with conflict. e. Recognize sexual harassment and discuss proper procedures for handling difficult situations. f. Demonstrate good customer service skills. g. Practice principles of effective communication (listening, speaking and writing). 3. Academic integration a. Use computational skills and math reasoning to calculate quantities. b. Write technical reports and business correspondence using appropriate terminology. c. Read and interpret information in manuals, charts and reference books. d. Apply critical thinking skills to solve job related problems. e. Practice good study habits. 4. Employment literacy a. Complete a career assessment survey and research possible careers. b. Explain job search and career development skills. c. Complete an employment application. d. Demonstrate effective interview skills. e. Prepare a professional resume. f. Develop a working portfolio. g. Complete an employment hire packet. 5. Industry focus a. Identify possible career profiles and pathways. b. Discuss current labor market projections. c. Use industry terminology. d. Identify entrepreneurial opportunities. e. Develop perspective and understanding of all aspects of the industry.

4 III CONTENT AREA STANDARDS 4 A. Principles of communication 1. Define key terms and concepts. 2. Discuss the importance of communication skills in the business office. 3. Discuss the role of sender, message and receiver in the communication process. 4. Discuss and practice reflective listening. 20 B. Basic writing (Language Arts Standard - Writing 1.9; Written and Oral English Language Convention 1.1, 1.2) 1. Discuss standardized usage of punctuation, capitalization, number expression and proofreading for effective written communications. 2. Demonstrate correct usage of punctuation rules. 3. Demonstrate correct usage of capitalization rules. 4. Demonstrate correct usage of number expression rules. 5. Practice proofreading techniques. 6 C. Formatting documents 1. Discuss templates and forms in document preparation. 2. Key memoranda with and without template. 3. Key a business letter in full block style. 4. Key a business letter using modified block style. 5. Key resume/cover letter in personal business letter style. 6. Prepare newsletters using templates. 7. Discuss how to use and fax. 8. Prepare fax coversheet. 14 D. Compose written messages (Language Arts Standard - Writing 2.5 a-d) 1. Discuss characteristics of effective written communication. 2. Practice composing written communications. a. Letter to order products. b. Letter to notify of past due accounts c. Thank you letter d. Resume/cover letter e. Promotional flyer f. g. Fax to confirm information h. Clear and concise telephone message from tape Page 4 of 6 Communication Skills for the Business Office I

5 2 E. Research skills (Language Arts Standard - Writing 1.3) 1. Practice using business reference guides and manuals. 2. Practice researching information on the internet. 3. Research components of a working portfolio. 4. Assemble practice documents for placement in portfolio. 54 TOTAL STANDARDS addressed in this course outline are reflective of Language Arts Standards: Writing 1.3 Use research methods using electronic media, style guides 1.9 Revise writing 2.5 a-d Write business letters Written and Oral English Language Conventions 1.1 Identify and correctly use punctuation 1.2 Understand sentence construction and proper English usage including consistency of verb tenses Page 5 of 6 Communication Skills for the Business Office I