# Sample Questions for Series 8100 PROFESSIONAL LEVEL EXAM (PLE)

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1 Louisiana Department of State Civil Service Sample Questions for Series 8100 PROFESSIONAL LEVEL EXAM (PLE) This booklet contains SAMPLE QUESTIONS ONLY. None of the questions in this booklet are actual test questions. They are samples and are not intended to cover all topics which may appear on the test. Studying this booklet WILL NOT NECESSARILY IMPROVE YOUR TEST SCORE. February 2013 PREPARING FOR THE PROFESSIONAL LEVEL EXAM

3 PROBLEM SOLVING Many jobs require the ability to conceptualize work requirements, accurately project resource needs, and coordinate activities. This requires skill in evaluating circumstances, identifying concerns and information needs, making computations and analyzing data, and considering alternatives. The test questions designed to assess these skills will be based on information in a chart or table that you must review, interpret, and in some cases, manipulate. The key to answering these types of questions is to make sure that you thoroughly review the information and consider the larger context or objective to which the information relates. Attendees at Orientation Sample Question 1 Session 3 Program Summary Program Registrants Participants Completing Program Program A Program B Program C Which of the programs has the greatest success in getting orientation attendees to register for the program? A. Program A. B. Program B. C. Program C. The correct answer is response option C. This is determined by computing the ratio of attendees to registrants for each of the three programs which is done by dividing the number of program registrants by the number of attendees. In this case, Program A would be 72/88 which rounds to.82 or 82% success, Program B would be 39/45 which rounds to.86 or 86% success, and Program C would be 52/58 which rounds to.90 or 90% success. The best approach for these types of questions is to first review the entire table to get a good idea what information is being depicted. Next, carefully read each question and pay special attention to key words such as greatest or least to be certain what the question is asking you to determine. Then, consider the mathematical operations necessary to interpret the information presented. In this case, it was necessary to compute a ratio or percentage. In other problems, you might need to compute sums, averages, or similar basic arithmetic calculations. The key is to remember that this type of information represents relationships between things and you must accurately determine the relationship that is the subject of the problem and then select the correct approach.

4 Sample Question 2 Orientation Meeting Planning: You must plan orientation meetings for new participants in a State program. You will be traveling to different locations and want to fit as many meetings into a single day as possible at each location. You have the information shown below to assist you in planning. Time to allow for each meeting: Time to allow after each meeting to organize enrollment forms: Start time: Breaks: Lunch: End time: 45 minutes 10 minutes 8:15 a.m. 20 minutes mid-morning 20 minutes mid-afternoon 1 hour as close to noon as possible No later than 5:00 p.m. 2. What is the maximum number of meetings that can be scheduled in a single day? A. 5 B. 6 C. 7 D. 8 The answer is option C, 7 meetings. To determine the answer, you must plan out a complete schedule using the information provided. By allocating the required time to each step you should see that since the 7 th meeting ends at 4:20 p.m. and each meeting requires a total of 55 minutes, there is not enough time available in the day to schedule any more meetings.

6 COMMUNICATION AND INTERACTION WITH OTHERS Professional jobs require skill in communicating directly with others by working cooperatively, attempting to understand other people s needs, actively listening, and clearly conveying one s own ideas to minimize conflict, resolve disagreements, and effectively influence or persuade. Test questions in this area require the application of basic communication and interpersonal concepts within the context of the work environment. To successfully answer the questions, you should imagine yourself in the role of a State employee in the situation presented and select the answer that is most likely to achieve the desired objective and reflect appropriate behavior and professionalism for a State employee. Sample Question 4 4. If you are engaged in conversation with another person, the communication technique that is most likely to ensure that you understand what the other person is attempting to communicate is to: A. make continued eye contact. B. ask the person to speak slowly. C. nod your head in agreement while the person speaks. D. repeat back to the person what you believe they are saying. The answer is option D. Making eye contact and nodding are aspects of communication, however, they are meant to show engagement and do not necessarily ensure understanding. Similarly, speaking slowly does not ensure that the message is accurately received. Only option D, repeating back the information is recognized as an effective technique for ensuring understanding. Sample Question 5 5. If a person with whom you are interacting is frustrated about a situation and wants to vent by talking it out before moving on to productive conversation, it is best to: A. offer the person suggestions on how to calm down. B. politely excuse yourself, but do not explain the reason. C. point out to the person that the current behavior is unproductive. D. recognize that this is an important part of moving past the emotion and allow them to express their feelings. The answer is option D. The other three response options do not allow the person to work past their frustration and may antagonize the person more. Cutting the person off in the midst of this process may make the person feel that their feelings are not viewed as important or reasonable. Most people just want the opportunity to be heard.

7 WRITTEN COMMUNICATION Professional jobs require written communication through various types of correspondence and reports. This requires skill in expressing ideas clearly and concisely with correct English usage. The types of questions that you will encounter in the test to assess these skills include identifying the best choice for completing a sentence, identifying errors in sentences, and determining the best organization of sentences to form a paragraph. Sample Questions 6 and 7 Some questions will require you to identify the best choice for completing a sentence. For these questions, you will be provided with a written passage which is identified as a piece of correspondence that you must edit. The sentence will have numbered blanks for which you must select the best alternative for completing the sentence. The alternatives will provide one correct option while the remaining response options are incorrect in some way. Incorrect options will involve errors in punctuation, grammar, or word usage. Below is a sample piece of text and the corresponding questions: I wanted to 1 you that I have encountered some problems when using the client data base. Only one of my last five queries 2 accurate. 6. Which of the following is the most appropriate to place in space number 1? A. note B. advice C. advise D. instruct 7. Which of the following is most appropriate to place in space number 2? A. is B. are C. has been D. have been The correct answer for question 6 is response option C (advise). Advise means to give information and is the most appropriate word for the context of the sentence. Options A and B are grammatically incorrect. Option D does not convey the intended meaning since the word used means to teach. The correct answer for question 7 is response option C (has been). That option is the only verb form that is grammatically correct given the beginning of the sentence and the intent to reflect something that has occurred in the past. Viewing the sentence without the preposition of my last five queries makes this clearer. The sentence then reads Only one has been accurate.

8 Sample Questions 8 and 9 Some questions will require you to identify errors in sentences. The errors you must identify will involve errors in punctuation, grammar, and word usage. To respond to the questions you will only need to specify if the sentence is correct or incorrect. You will not need to specifically identify the errors. Use the key below to answer the two questions that follow. Key A = The sentence is correct. B = The sentence is incorrect. 8. Evaluating circumstances and recommending appropriate actions. 9. All client s records can be found in the master file. The correct answer to question 8 is option B. The sentence is grammatically incorrect because it is a sentence fragment that does not contain both a subject and a verb. The correct answer to question 9 is also B. In this case, the sentence is incorrect because the punctuation of the word client s reflects a singular possessive. Since the sentence begins with the word All, the word clients should be a plural possessive with the apostrophe after the s rather than before it.

9 Sample Question 10 Some questions will require you to organize sentences into the most appropriate order to form a logical and cohesive paragraph. To do this, you will need to identify which role each sentence should play including a topic sentence, the body of the paragraph, and the closing sentence. You must also determine if there are sentences that are inessential for conveying the paragraph s meaning in a clear and concise manner and could be eliminated. Instructions: The sentences below comprise a paragraph about client information. Review the sentences and then answer the five questions that follow regarding how the sentences should be organized to form a logical and cohesive paragraph. Sentence ID A B C D E Sentence Text Such information is considered confidential and can only be released if specific procedures are followed. Clients have a right to request information contained in their files. Client files will be audited on an annual basis. Once received, written requests will be responded to by a client services representative within five work days. Requests for file information must be made on the forms provided in service offices and on the department s website. 10. Which sentence is the best sentence to use as a topic sentence to begin the paragraph? A. Sentence A. B. Sentence B. C. Sentience C. D. Sentence E. The correct answer to the question is response option B. The combined theme of the sentences is client information requests and how they are processed. Therefore, starting the paragraph with the statement that clients have a right to receive the information is the most logical and useful sentence placement. For logical development, sentences A and E should serve as the body of the paragraph. Sentence D reflects how the information release process is completed and, as such, is the best sentence to conclude the paragraph. Sentence C relates to the separate topic of auditing files and can be eliminated.

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