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1 Job Title and Grade Campaign Reference Closing Date Proposed Interview Date(s) Taking up Appointment Informal enquiries Details of Service NRS02452 Grade VII Service Co-ordinator for Domestic Violence Services Domestic Violence & Sexual Violence Services Programme Job Specification, Terms and Conditions Service Co-ordinator for Domestic Violence Services - Grade VII (3 posts) Grade Code 0582 NRS02452 Friday 14 th August 2015 at 12 noon September 2015 A start date will be indicated at job offer stage Joan Mullan, Interim National Manager for Domestic and Sexual Violence Services Phone: The Child and Family Agency (Tusla) was established on 1 st January 2014 and is responsible for improving wellbeing and outcomes for children. It represents the most comprehensive reform of services for the development, welfare and protection of children and the support of families ever undertaken in Ireland. It is an ambitious move which brings together some 4,000 staff who were previously employed within Children and Family Services of the Health Service Executive, the National Educational Welfare Board and the Family Support Agency. The Child and Family Agency has responsibility for the following range of services: Child Welfare and Protection Services, including family support services Family Resource Centres and associated national programmes Early years (pre-school) Inspection Services Educational Welfare responsibilities including School completion programmes and Home School Liaison Domestic, sexual and gender based violence services Services related to the psychological welfare of children Further information is available on Location of Post Tusla s nationally managed Domestic Violence and Sexual Violence Services programme is being established. As part of a range of functions the strengthened service will contribute to: - the provision of standardised models of evidence informed practice in sexual violence and domestic violence services for adults and children - the provision of a high quality, accessible and integrated service responses to children, adults and families who experience domestic violence and sexual violence - integrated multi agency and cross sectoral planning and development in domestic violence and sexual violence services - the development of pathways for adults, children and families experiencing domestic violence in line with national and local developments in domestic violence services and the Tusla service delivery framework Posts will be assigned to National Office for Children & Families and based in locations aligned to the current CFA Regional administrative areas 1

2 Reporting Relationship Purpose of the Post Principle Duties and Responsibilities The Service Coordinators will operate as a team and will report to the Senior Service Coordinator To provide leadership across an identified geographical area for the following service areas: co-ordination of integrated planning and service delivery in the domestic violence services sector in line with nationally identified priorities and regional/area needs co-ordination of inter-agency working to enhance prevention, early intervention and responses to domestic violence for adults, children and families contributing to the development and oversight of commissioning processes for local Domestic Violence services To provide management and oversight of Service Level Agreements with funded domestic violence services, in collaboration with Tusla Area Manager or other delegated managers - To lead on the coordination of domestic violence service provision to adults and children in an assigned geographical area - To work as part of a national Domestic Violence services team to support planning, co-ordination and commissioning of domestic violence service provision in order to: o Ensure the equitable provision of effective services to adults and children who have experienced domestic violence o Promote primary prevention of domestic and sexual violenc o Ensure that the safeguarding of children in situations of domestic violence is a priority for all concerned o Lead implementation of Tusla priority developments for Domestic Violence/Sexual Violence services and relevant aspects of the national strategy for domestic sexual and gender based violence - To facilitate regional interagency groups that will address barriers, proactively support developments in effective interagency responses to domestic violence - To work collaboratively with Tusla colleagues to integrate responses to domestic violence affecting children and families with other components of the Tusla service delivery model - As part of the national Domestic Violence Services team, to lead identified aspects of evidence informed practice developments, in partnership with domestic violence support services and other stakeholders - To lead on projects that provide for targeted responses to particular groups; and / or pilot the use of innovative approaches in responding to domestic violence - To support development and implementation of Quality Assurance mechanisms for Domestic Violence services, in line with the Tusla Quality Assurance Framework, including service-user engagement - To undertake data collection and analysis, in line with a nationally agreed framework, in order to underpin Domestic Violence service provision with high quality data, fulfil Tusla s reporting obligations and support achievement of positive outcomes for service users - To identify emerging needs in service responses to domestic violence in 2

3 consultation with key stakeholders - To manage Service Level Agreements, including monitoring activities, with funded Domestic Violence service providers, as agreed with National Manager for Domestic and Sexual Violence Services and Area Managers - Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role - Any other duties that may be assigned to him/her by the National Manager for Domestic Violence and Sexual Violence Services or other designated manager Eligibility Criteria Qualifications and/ or experience The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office Candidates must by the closing date for receipt of applications possess the following as relevant to the role: Significant experience of working in a field related to domestic / sexual violence in a statutory, community or voluntary sector organisation as relevant to this role Extensive experience and understanding of inter-agency and multidisciplinary working Demonstrated capacity to achieve results through cross sectoral working with multiple stakeholders as relevant to this role Significant management experience that has involved the delivery of results through a project management approach relevant to this role Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Other requirements specific to the post Skills, competencies and/or knowledge Age Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant (within the meaning of the Public Service Superannuation Act, 2004). A candidate who is not classified as a new entrant must be under 65 years of age on the first day of the month in which the latest date for receiving completed application forms for the office occurs. Access to transport as the post will involve travel Professional Knowledge/experience Knowledge of Domestic Sexual and Gender Based Violence issues and of service provision in this sector Familiarity with non-governmental organisations and their relationships with statutory sector Experience of service-user engagement mechanisms 3

4 Demonstrate a working knowledge of MS Office Suite Communication & Interpersonal Skills Effective written and oral communication skills with the ability to communicate with different stakeholder groups High level interpersonal and negotiation skills Planning & Organisational Skills Strong planning and organisational skills Project management experience The ability to manage own time efficiently to ensure delivery of results Leadership & Team work Ability to build and maintain relationships with stakeholders at all levels Team work skills including the ability to work as part of a multidisciplinary team environment Ability to negotiate effectively Ability to lead change processes A track record as an effective leader who has shown a capacity for sound practical judgement and attention to detail. Problem Solving & Decision Making The ability to analyse and interpret information and make decisions quickly and accurately as appropriate The ability to confidently explain the rationale behind decisions when faced with opposition The ability to recognise when it is appropriate to refer decisions to a higher level of management The ability to use initiative and problem solving as appropriate Commitment to quality service A client / user focus in the delivery of services A core belief in and passion for the sustainable delivery of high quality user focused services A commitment to community development principles and practices Campaign Specific Selection Process Ranking /Shortlisting / Interview The above job description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience 4

5 in light of those requirements. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process. Code of Practice Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in bands depending on the service needs of the organisation. The National Recruitment Service, on behalf of the Child and Family Agency, will run this campaign in compliance with the Code of Practice prepared by the Commission for Public Service Appointments (CPSA). The Code of Practice sets out how the core principles of probity, merit, equity and fairness might be applied on a principle basis. The Code also specifies the responsibilities placed on candidates, facilities for feedback to applicants on matters relating to their application when requested, and outlines procedures in relation to requests for a review of the recruitment and selection process and review in relation to allegations of a breach of the Code of Practice. Additional information on the NRS s review process is available in the document posted with each vacancy entitled Code of Practice, information for candidates. Codes of practice are published by the CPSA and are available on in the document posted with each vacancy entitled Code of Practice, Information for Candidates or on 5

6 Service Coordinator for Domestic Violence Services Grade VII Terms and Conditions of Employment Tenure The appointment is whole-time and permanent. The post is pensionable. A panel will be formed from which current and future permanent or temporary posts of whole time or part time duration will be filled. Appointment as an employee of the Child and Family Agency is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointment) Act Remuneration The Salary scale for the post is: 47,015, 48,186, 49,558, 50,993, 52,314, 53,545, 54,801, 56,022, 57,234, 59,322, 61,417 (as of 1/1/2010) Working Week Annual Leave Superannuation Probation Protection of Persons Reporting Child Abuse Act 1998 The standard working week applying to the post is: 37 hours The annual leave associated with the post will be outlined at job offer stage. All pensionable staff become members of the pension scheme Every appointment of a person who is not already a permanent officer of TUSLA, the Health Service Executive or of a Local Authority shall be subject to a probationary period of 12 months as stipulated in the Department of Health Circular No.10/71. As this post is one of those designated under the Protection of Persons Reporting Child Abuse Act 1998, appointment to this post appoints one as a designated officer in accordance with Section 2 of the Act. You will remain a designated officer for the duration of your appointment to your current post or for the duration of your appointment to such other post as is included in the categories specified in the Ministerial Direction. You will receive full information on your responsibilities under the Act on appointment. 6