ENTERPRISE CLOUD SERVICES

Transcription

1 ENTERPRISE CLOUD SERVICES

2 FOR A WORLD THAT CAN T WAIT. Today s businesses and customers demand more. Emerging technology is creating new possibilities but with them come higher expectations. In this demanding environment, delays are not tolerated. Services must be seamless, immediate and impervious to changes in workload. THAT S ALL-TIME. With so much information changing hands in so little time, physical infrastructure is no longer adequate. Through our Managed Cloud Services, we provide the connectivity, availability and scalability businesses need to ensure exceptional service, every day.

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4 KEEPING THE TRAVEL BUSINESS MOVING. Few industries are as demanding as tourism and travel. Holidaymakers want maximum ease. Passengers expect minimum delay. Regulatory bodies need to know that services meet the grade. For the Monarch Group, one of the UK s leading travel companies, coordinating bookings, flight schedules, customer traffic and aircraft maintenance is a crucial, but complex task. Uninterrupted access to business-critical data and systems makes it possible. In 2012, the group flew over 8 million people, and arranged holidays for 815,000 others. Repeat business drives its growth; web experiences secure its sales, and customer care is at the heart of its operations. So are we. All-time information works for Monarch Group.

5 OUR SYSTEMS RUN ON A MULTITUDE OF DIFFERENT PLATFORMS, [WHICH] I NO LONGER NEED THE SKILLS IN-HOUSE TO SUPPORT. I CAN WRAP THEM UP IN MY MANAGED SERVICES AGREEMENT. Chris Dare Group Information Services Director, Monarch Group

6 FOR DELIVERIES THAT CAN T DELAY. In the courier business, on-time reliability is everything. Companies need vital components to fulfil customer orders. Hospitals need essential medical supplies. Families separated by distance need presents to arrive in time for special occasions. More than 8,000 customers depend on City Link to deliver over 65 million parcels annually. City Link depends on us for uninterrupted access to its critical systems and data, so customers know where their parcels are at all times. Agile, scalable technology gives City Link the flexibility to handle business peaks, because its customers need the reassurance parcels will get from A to B to deadline no matter what. Its reputation is at stake with every single package, so failure is not an option. All-time information works for City Link.

7 WE HAVE SOLID FOUNDATIONS ON WHICH TO GROW OUR BUSINESS IN THE YEARS TO COME. John Stephenson Head of Service Delivery, City Link

8 ENABLING EVERY INVESTMENT OPPORTUNITY. Finance no longer works 9 to 5. It works all the time. And everywhere. Deals are done in cars, on trains, in cafés not just in the office. Investors need to be connected. Their profits depend on it. As do their customers. In the cut and thrust world of finance, vast amounts can be gained and lost in mere moments. Direct decisions are required; instant actions are imperative. We help leading investment management company, Liontrust, deal with 3.4 billion worth of business, reliably and securely anywhere in the world. Our SLAs and availability expertise ensure Liontrust is well on its way to achieving its goal of having totally site-independent IT. All-time information works for Liontrust.

9 THE CONCEPT OF ENTERPRISE-CLASS CLOUD COMPUTING MAY BE RELATIVELY NEW BUT THE UNDERLYING INFRASTRUCTURE IS SUNGARD S BREAD AND BUTTER. WE TRUST THEIR EXPERTISE AND RESOURCES. David Little Head of IT and Investment Operations, Liontrust

10 MAINTAINING SEAMLESS SERVICES, AT EVERY MOMENT. Retail, wholesale and distribution require instant scalability. Customers won t accept a delay because there s a spike in demand it s not their problem. They expect immediate service, whether that s in store or online. Failure to respond means lost revenue and embarrassment. With a Managed Private Cloud, and Managed Services, The Gift Voucher Shop (GVS) the organisation behind the One4all multi-store gift card deals with demand peaks better than most. It has to. In the run-up to Christmas, 50% of its year s sales are made in just two months by the staff of more than 5,000 businesses, across 24,000 outlets in Ireland and the UK, including leading names like Boots, House of Fraser and WHSmith. We make sure that GVS s service never falters. All-time information works for The Gift Voucher Shop.

11 IT S FAIR TO SAY THE INFRASTRUCTURE SUNGARD SUPPORTS IS THE BEATING HEART OF OUR BUSINESS. WITHOUT IT, EVERYTHING STOPS. IF THE WEBSITE GOES DOWN, THE BUSINESS GOES DOWN. Anne Bracken IT Manager, The Gift Voucher Shop

12 CREATING GREATER BUSINESS COLLABORATION. Document sharing is part and parcel of a business everyday operations. Organisations have to exchange confidential information securely and efficiently. From deal-making to due diligence, it all needs to get done on-time and without hiccup. For leading banks, accountancy firms, investment groups and blue-chip companies, security and resilience are mission-critical as is information availability. Corrupted data, a lapse in protection, a broken transfer or a moment offline could cost millions. EthosData helps eight of the top ten global financial organisations and four of the top five global law firms to exchange billions of bytes of data daily. It must stay reliable, no matter how big the files are, or how much traffic is passing through the system. We ensure every transfer is a success with a combination of Managed Cloud and Managed Hosting Services. All-time information works for EthosData.

13 OUR SERVICE AND CLIENT TRUST RELY ON PROVIDING THE HIGHEST LEVEL OF SECURITY AND RESILIENCE. WORKING WITH SUNGARD GIVES US AND OUR CLIENTS THE PEACE OF MIND THAT THIS IS GUARANTEED. Francisco Lorca Chief Executive Officer, EthosData

14 ENSURING EVERY TRADE IS MADE. The financial services industry faces unique challenges. Large volumes of sensitive customer data must be kept secure and available 24/7. Systems must be scalable, capable of handling millions of trades and trillions of dollars in a single day. And everything must comply with increasingly strict data governance regulations. We provide Infinity with the IT infrastructure it needs to deliver in these extreme conditions. Highly flexible and immediately responsive to changing demands, it ensures continuous availability, and keeps information safe. With the processing power and speed to manage over $25 trillion of assets and five million trades every day, we give Infinity the reassurance and capacity to service customers transactions quickly and correctly, while supporting organic growth across the business. All-time information works for Infinity.

15 THANKS TO SUNGARD S PRIVATE CLOUD OFFERING, WE ARE ABLE TO OFFER FULLY SCALABLE, SECURE, HIGH PERFORMANCE COMPUTING. Mats Lillienberg Chief Technology Officer, Infinity

16 PROVIDING IT INFRASTRUCTURE THAT PERFORMS, ANYWHERE. Alaska has one of the most diverse and unforgiving climates on the planet. Vast and desolate, the state experiences extreme weather conditions that can be brutal for the people that live there. Reliable telecom services are vital in this hazardous environment. Remote workers need to know they can communicate anywhere, anytime, regardless of their location. Cycle30 s order-to-cash billing operation is a typical example. We ensure the company gets the information availability it needs to serve its customers seamlessly, around-the-clock managing production and operating systems, networks, security and backup. As a result, IT employees spend less time and money managing their operations, and more on facilitating an outstanding user experience that helps the business grow. If customer demands change, they can scale quickly to meet them, whilst always being confident that their data is secure. All-time information works for Cycle30.

17 SUNGARD PROVIDES A HYBRID SOLUTION THAT IS GEOGRAPHICALLY DIVERSE AND DELIVERS HIGH AVAILABILITY. AS A TOP-TIER ENTERPRISE CLOUD SERVICES PARTNER, IT KNOWS ITS BUSINESS BETTER THAN ANYONE ELSE AND LETS US DO WHAT WE DO BEST: RUN A COMPLETE BILLING OPERATION. Jim Dunlap President and former GCI Chief Information Officer, Cycle30

18 PUTTING THE RELIABILITY BEHIND STUNNING TRAVEL EXPERIENCES. The travel incentive industry is built on participation. Success is measured by the number of people that take part in promotional activity, which usually depends on the attractiveness of the offer and the enjoyment of the experience. Operationally, this means providing a reliable, scalable infrastructure that can adapt as demand changes, suddenly and seasonally. But sustaining this service can be challenging, given high user numbers. As the incentive provider of choice for small-to-medium-sized businesses and Fortune 500 companies, Spirit Incentives has built a reputation for excellent customer service. We ensure it s never compromised. Our Enterprise Cloud Services keep Spirit s staff productive, applications optimised, and costs down without the need to invest in more people or equipment. All-time information works for Spirit Incentives.

19 I WAS EXTREMELY IMPRESSED WITH SUNGARD S ATTENTION TO THE URGENCY OF OUR SITUATION. WE HAD THEIR STAFF AVAILABLE LITERALLY 24 HOURS A DAY. WE WERE MAKING CALLS AT 2 AND 3 IN THE MORNING, AND NOT ONCE DID I FEEL THAT THEY WERE NOT THERE WITH US. OUR PERFORMANCE IS BETTER THAN EVER. Ivan Parra Vice-President of Information Technology, Spirit Incentives

20 MAKING FINANCIAL MANAGEMENT SIMPLER. Cash and treasury processing is essential for efficient financial operations. When people aren t paid, the repercussions can be serious and far-reaching. Any breach of SLAs could result in monetary losses, reputational damage and possible legal action. As a provider of high-volume processing and compliance services to more than 500 corporate customers, CashFac can t afford to miss a payment. Pension and investment administrators, employee benefits consultants, property managers, insurance exchanges, local governments, clearing banks and many other institutions depend on it to deliver. We provide the reliable, secure, compliant and highly available infrastructure to ensure that it does. Customer on-boarding takes days not weeks. Integrated electronic vaulting maintains continuity of service. And our fully-managed approach allows staff to focus on applications rather than maintenance. As a result, CashFac continues to provide the highest standards of customer service in a volatile market, regardless of change. All-time information works for CashFac.

21 SUNGARD S ENTERPRISE CLOUD SERVICE HAS TAKEN AWAY THE HEADACHES OF HAVING TO MANAGE HOSTED PHYSICAL INFRASTRUCTURE AND ALL THAT ENTAILS. WE ARE NOW IN A STRONG POSITION TO BUILD THIS SIDE OF THE BUSINESS AND REACT SO MUCH MORE QUICKLY TO MARKET CHANGES OR CUSTOMER DEMANDS. John Ferguson Head of Managed Services, CashFac PLC

22 PROVIDING A PERFECT LOGISTICS PLATFORM. Logistics is all-important to everyone. Deliveries have to be on time. Hold-ups aren t tolerated. Delays can cost millions. Everything must keep moving. Without transportation, consumers would have nothing to consume. And without a constant flow of easily accessible information, transportation would grind to a halt. For Transics, a leading European fleet management solutions provider, the office and road merge into one. So it needs agile, flexible and reliable IT. Through Managed Services, we help Transics connect over 80,000 vehicles and provide more than 1,300 transport companies with tools, reporting and processes that reduce the complexity of fleet management. All-time information works for Transics.

23 WITH SUNGARD RUNNING OUR SYSTEMS, WE FEEL CONFIDENT THAT OUR BUSINESS IS BUILT ON A FIRM AND LASTING FOUNDATION. Koen Uyttenhove Vice President Customer Services, Transics

24 Connect with us Twitter.com/SungardASUK linkedin.com/company/sungard-availability-services-uk facebook.com/sungardas youtube.com/sungardavailability blog.sungardas.co.uk EMEA Head Office Unit B Heathrow Corporate Park, Green Lane, Hounslow, Middlesex, TW4 6ER, United Kingdom. United Kingdom Belgium France India Ireland +44 (0) (0) (0) (+91) (0) About Sungard Availability Services Sungard Availability Services provides managed IT services, information availability consulting services, business continuity management software, and disaster recovery services. To learn more, visit or call Sungard Availability Services is a trademark of SunGard Data Systems Inc. or its affiliate used under license. All other trade names or trademarks of their respective holders Sungard Availability Services, all rights reserved. CHK Luxembourg Sweden (0)