Hospitality Cloud+Plus. How Technology Can Benefit Your Hotel LIMOTTA IT. LIMOTTAIT.com/hospitality

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1 Hospitality Cloud+Plus How Technology Can Benefit Your Hotel LIMOTTA IT LIMOTTAIT.com/hospitality

2 Content + + About Us PCI Compliance + Virtualization Unified Technology Single Sign On IT Assist Hospitality Cloud+Plus

3 LIMOTTAIT.com/hospitality

4 About Us In the hospitality industry, it s all about customer service. A single bad experience, a disrespectful desk clerk, an incorrect room charge, a mishandled reservation, will often cost your property a repeat customer. We know this full well at LIMOTTA IT. As providers of IT and Cloud Services to Pacifica Hotels, Fess Parker Wine Country Inn & Spa, Santa Maria Inn and others, we live these challenges every day. We can see from the results of our work, that life gets better for staff, customers and those keeping an eye on the bottom line. Let LIMOTTA IT perform a cost benefit analysis of your Hospitality business today! About Us Pci compliance virtualization

5 unified technology single sign on IT Assist

6 About Us Pci compliance virtualization

7 + PCI compliance Hackers are everywhere, and data breaches are common. You need to make sure you ve got the security measures you need to protect confidential information and remain PCI compliant. Securing Data When you have a guest stay at your hotel, they want to know without a doubt that their personal information is safe. This is especially crucial with guests who use a credit or debit card as their form of payment. If the proper security measures have not been taken, a hacker could steal the guest s card unified technology single sign on IT Assist

8 8 LIMOTTAIT LIMOTTAIT.com/hospitality information, which would be bad for both the guest and your business! If you implement a security solution from Limotta IT, you ll be able to avoid those stressful situations and rest assured that all customer data secure. Compliance is Mandatory Being PCI compliant is not an option for your hotel it s an absolute necessity by law. If you fail to comply, you could be fined hundreds of thousands of dollars. Here at Limotta IT, you can trust that our security solutions can help you meet all of the security compliance regulations in your industry. About Us Pci compliance virtualization

9 LIMOTTAIT LIMOTTAIT.com/hospitality Improving Productivity Take charge of your employees productivity with a security solution to cut costs and make sure that your business is running optimally! When you implement firewalls, you can block certain websites (like social networking sites, for example) that may hinder your employees from working to their full potential. That way, they can focus on their job duties with minimal distractions. Protect your business by taking control with the right security solution. You can gain the peace of mind you need to know that you won t lose money or guests due to not being compliant. At Limotta IT, we want to provide you with that security solution. To protect your business and keep you compliant, we implement the most cost-effective security methods on the market! Contact us today, and let s work together to keep your business secure and compliant. get in touch unified technology single sign on IT Assist

10 About Us Pci compliance virtualization

11 + Virtualization As I m sure you already know, running a hotel is no easy job - there are a lot of different things you ve got to do if you want to maintain or reach success. Luckily, using the right virtualization solution can make running a hotel a lot simpler. Virtualization simply means that something is virtual instead of physical. This could be anything from a server to an operating system to a storage device. For example, unified technology single sign on IT Assist

12 12 LIMOTTAIT LIMOTTAIT.com/hospitality when you store pictures somewhere online instead of on a flash drive or camera, you re storing them virtually instead of physically. Saving Energy With virtualization, all of your servers are located remotely you won t have to spend money trying to make sure that all of the computers are kept at a proper temperature for maintenance. That means you can become much more energy efficient, which ultimately saves you money! Cutting Costs Other than saving money on energy, virtualization also helps you save money on maintenance and hardware costs. Think about it virtualization eliminates the need for onsite servers, so you won t have to spend time and money repairing and purchasing physical hardware. You also won t have to spend money trying to keep your servers cool so that they run properly. That can easily add up over time and save you from a lot of unnecessary spending. About Us Pci compliance virtualization

13 LIMOTTAIT LIMOTTAIT.com/hospitality Increasing Efficiency With virtualization, you can make sure that your hotel has the most simple and flexible technological infrastructure possible. Your workday will become more streamlined, and you will find it easier to get your job done. Limotta IT has virtualization solutions that can drastically improve the way that you run your hotel. Why wait? Contact Limotta IT today, and let s work together to help your hotel become as successful as possible. get in touch unified technology single sign on IT Assist

14 About Us Pci compliance virtualization

15 + unified technology Think about the last time you had a really bad customer service experience. What was your initial reaction? For a lot of people, they react by calling management and/or leaving a bad review online and that applies whether the bad experience was at a restaurant, retail store, hotel, or somewhere else. It s easy to judge a place of business by one bad experience, and unfortunately people are much more likely to share negative experiences than positive ones. unified technology single sign on IT Assist

16 16 LIMOTTAIT LIMOTTAIT.com/hospitality For this reason, it s absolutely crucial that you provide excellent customer service to the people who choose to stay at your hotel. You also need to provide an exceptional experience overall by making sure that all duties are fulfilled and your staff can communicate properly. Let s face it a couple of bad reviews on a popular website is definitely enough to deter future customers and ultimately cost you money. That s not a risk you need to take. With unified technology, it s easy to give customers excellent service an make sure that they have a positive and memorable experience. Not only can you meet guests expectations you can exceed their expectations and have them raving about how much they enjoyed staying at your hotel! That s a great way to put your hotel on the map and get more business. Improve the Guest Experience One of the easiest ways for you to improve staff communication is by using Microsoft SharePoint 365. This cloud-based service allows all of the hotel staff members to access the applications necessary to take care of guests quickly and efficiently. SharePoint sites give all members of the hotel team access to the guest s needs and hotel plans that have been created. That way, nothing is missed or forgotten and the guests can be kept happy. About Us Pci compliance virtualization

17 LIMOTTAIT LIMOTTAIT.com/hospitality Staff Communication Here at Limotta IT, we understand that hotels have unique communication needs, and your hotel is no exception. With employees needing mobility throughout your hotel, you need to make sure that everyone can communicate effectively. Whether you need walkietalkies, online chats, reliable phones, video conferencing, or all of those things, we ve got technology solutions that can help you implement the exact communication method that you need. That way, any questions or concerns can be addressed quickly, customer issues can be taken care of, and messages can be relayed quickly. Be sure to contact Limotta IT for all of your technology needs. We ll work to make sure that you can provide your guests with the best experience possible that way, you receive good reviews and gain loyal customers so you can make more money. get in touch unified technology single sign on IT Assist

18 About Us Pci compliance virtualization

19 + single sign on Think back to the last time you lost or forgot a password. It happens to everyone, but that doesn t make it any less frustrating. Usually, you ve got to go through the tedious process of answering one or more security questions, verifying your identity, and opening a link sent to your address to get your password changed or retrieved. It s even more difficult when you re managing multiple passwords, and all of those unified technology single sign on IT Assist

20 20 LIMOTTAIT LIMOTTAIT.com/hospitality passwords need to be changed periodically for security purposes. How are you supposed to keep up with all of those passwords? Luckily, there is a solution that can help you avoid the hassle when you re at work: Single Sign-On. Ease of Access With single sign-on, all you need to do is login one time to access all of the applications that you use throughout the day. It s that simple! Instead of managing multiple accounts and dealing with the struggle of remembering several different passwords, all you need to do is sign in once! Not only is it convenient it also helps you access the applications you need more quickly so that you can work as efficiently as possible. Regain Focus With single sign-on, you can access everything you need after simply logging in once, which means that you can focus on your job duties and taking care of customers instead of wasting time with the distraction of signing in to multiple applications. You ll be able to focus on more important tasks, like ensuring About Us Pci compliance virtualization

21 LIMOTTAIT LIMOTTAIT.com/hospitality that your hotel is running successfully and achieving your strategic goals. Better Guest Experiences When you can quickly and easily access the applications you need, you are able to more efficiently help guests with needs and concerns. That means that you ll be able to provide the best customer experience possible, which is likely to result in loyal guests and good reviews. Ultimately, providing the best guest experience is what will make you money and keep your hotel successful. Don t deal with the unnecessary hassle of managing multiple applications anymore. Contact Limotta IT today, and let us provide you with the solution you need to work more efficiently throughout the day. get in touch unified technology single sign on IT Assist

22 About Us Pci compliance virtualization

23 + it assist Have you ever had a problem with your wireless router at home? Chances are, you didn t know who to call. Should you call your Internet service provider, or the manufacturer of the router? Or, should you call a general IT guy? It can be pretty confusing, especially if everyone you call for help just gives you the run-around. For example, maybe you started out by calling your Internet service provider, and they told you that you had a hardware issue and needed to call your router manufacturer. Then, you called your router manufacturer and they told you that the issue was definitely with the Internet service and not the hardware. After that, you unified technology single sign on IT Assist

24 24 LIMOTTAIT LIMOTTAIT.com/hospitality become frustrated all you need is someone with the expertise necessary to solve your problem! It can really slow you down when you don t have anywhere to turn for IT resolutions. Luckily, Limotta IT has a special service called IT Assist that can help ensure that you don t have to suffer through these problems at work. Trusted Expertise Our IT assist service is successful because of our PEGN (professional engineer global network). These engineers are trained specialists in their field, and they re located both locally and remotely we ve got thousands of them all over the world that are ready to help you out. So, whether you need onsite help or just some simple remote advice, you re covered. We have an engineer for virtually any field that you need help with. Whether you ve got a hardware issue, a software issue, or a networking issue, you can get the proper resolution quickly from a trained expert. You can even get help via instant messaging an expert is available 24/7 right at your fingertips! With our Professional Engineer Global Network, you can focus on what s really important improving the guest experience. Let us handle About Us Pci compliance virtualization

25 LIMOTTAIT LIMOTTAIT.com/hospitality helping your IT Department Our aim is not to replace your current IT department we want to help them. By utilizing our network of experts for simple IT tasks, you can enable your IT team to focus on bigger, more in-depth tasks. They will be able to regain focus and do their jobs more efficiently. IT Automation Our IT automation software can help your IT department immensely by cutting down their workload and taking care of the tedious tasks for them. The software is programmed to take care of certain tickets with an automated response tickets that would otherwise have to be looked at by a member of your IT department. With this service, your IT team can focus on more important tasks and become more productive and less stressed. It s easy to avoid the frustration of having nowhere to turn for specific IT help when you take advantage of our IT Assist services. Contact Limotta IT today, and let s work together to make IT easy for you and your current IT department. get in touch unified technology single sign on IT Assist

26 what did our clients say? Office 365 enables our employees to be more flexible With Office 365, we can focus on our core business without being distracted by complicated hardware and software. Ed Chan, Partner Granite Hospitality Noel Gurgiolo, IT Director Fess Parker Enterprises About Us Pci compliance virtualization

27 We do not have to worry that cost will prohibit us from giving employees access to the latest capabilities. Todd Moreau, Executive Vice President Pacifica Hotel Company With Office 365, our employees are a click away from meeting clients without leaving the office John Reinacher Regional Manager Radisson and Santa Maria Properties unified technology single sign on IT Assist

28 Hospitality Cloud+Plus 320 Alisal Road Suite 101 Santa Barbara County, CA limottait.com/hospitality

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