user checks! Get it RITE! Snel naar een sterk verbeterd ontwerp
|
|
- Calvin Baldwin
- 8 years ago
- Views:
Transcription
1 Get it RITE! user checks! Snel naar een sterk verbeterd ontwerp Presentation by Userneeds - Anouschka Scholten Rabobank CX day Banking for Buttons - June 24, 2015
2
3 Getting to empathy! A key function of usability testing
4 Usability testing is about observing behaviour Watch the user do what comes naturally, while performing a task (thinking aloud). Don't help. Not asking about opinion.
5 9+ organisatie Emotionele klantbeleving
6 Quantitative methods?
7 Focus groups Surveys Verify Remote tracking Usability testing Market driven User driven
8 Usability ROI Increased conversion rates whatever the user goal is (purchase, download, troubleshooting etc), they can achieve it with ease Increased productivity (for in-house apps and intranet sites) Reduced need for help desk intervention Reduced fall off rate at checkout (for ecommerce sites/apps)
9 No usability testing Customer dissatisfaction Lose of potential income Losing money on marketing Higher development costs Bad reputation Staying behind the competition
10 Usability Test traditional 1 round of testing" In a lab environment, eye tracking Moderator is a UX er, designer indirectly involved" " Process based
11 Usablity test drawbacks 1 time, at end design process An extensive report, little or no redesign No retest Not in user context High costs: lab, eye tracking, special UX researcher Schedule well in advance (at least 1 month)
12
13 User Checks Agile Usability Test Test and retest within 1 week In the users context, quick and easy set up Designer conducts the test Value based
14 User checks - Agile usability test cycle in 1 week Again or To final design 1 " Test Objectives 6 " Redesign 5 " Evaluate findings 1st round 2 " User goals 8 " Evaluate findings 2nd round 7 " User checks 4 " User checks 3 " Tasks
15 Rapid Iterative Testing Rabobank
16 User Checks set up Test script with real tasks Real target users as participants Ideally conducted in context user on their own device Record audio and screen capture 1 test moderator (UX designer preferably) 1 observer (captures the literal session; statements, answers to questions and behavior that occurs) btw. more observers are possible, but not too much and really on the background)
17 Redesign Greenchoice.nl, project Angi Studio:"
18 GGD Haaglanden project Angi Studio:
19 Subsidie aanvraagsysteem Gemeente Den Haag, project Angi Studio:
20 Design new site ggdhaaglanden.nl User check with a doctor in his office GGD Haaglanden project Angi Studio:"
21 Redesign LINDA subscription Project Angi Studio: Bij Meiden verwacht ik 14 tot 21...oh, ik denk dat ik toch wel in die doelgroep val als ik het zo lees? LINDA.Girls.. I expect this is for 14 till 21 year old oh, reading this subscription I think it actually does fit me? Pop-up information about LINDA.meiden
22 Sub home Subscription with incentive - mobile Zo onder elkaar is duidelijk, je kunt er zo doorheen Very clear and easy to walk through this way, underneath each other Lange lijst om te scrollen vormde geen enkel probleem Scrolling was no problem at all on mobile Navigeren met hoofdmenu gebeurde eerst ronde niet. Sticky menu bood ook geen oplossing Navigating via main menu on top wasn t used, it was ignored, even with a sticky menu dead end alert! 2 e round: de footer met menu, werd wel gebruikt Footer with next step was used Project van Angi Studio:
23 User checks drawbacks Too unexperienced, biased designer Keeping in pace with development With high fidelity testing it demands velocity for retest with high multidisciplinary efforts: product owners, IxD, visual design and content
24 Compared Tradit. usability tests User checks Cost From EUR From EUR Test participants Who performs UX researcher/specialist + observer Designer + observer Where Lab In context user or meeting room How often Once Twice or more With 1 MVP/design 2 or more variations of MVP/ design Equipment Laptop/mobile, Eytracking, video Laptop/mobile, audio- and screen capture Plan At least 1 month upfront Recruit (target) users and conduct You get Report, 1-2 weeks later Improvements in design and retest within 1 week
25 5 Evaluate Findings The findings, issues Collect Findings Prioritize issues to be solved: prioritize from the business/user goals perspective, rate them Do this with the whole team
26 5 Evaluate Findings Design improvements Improvements on every level, note down (labeling, content, categorization, visual assets, interaction, concept, flow, persuasion) > but keep the business/user goals perspective in mind (focus)! Prioritize by Impact & Effort (matrix) or dot-vote Choose improvement(s) to be re-tested Do this with the whole team
27 Impact & Effort matrix Impact: creates high/low value for users effort: high/low effort in terms of time, knowledge, tools, people Do this with the whole team incl. decision makers! Source:
28 6 " Hypothesis and improve Prepare to retest Improve the design Set up the hypothesis (or more than one) We believe that [this statement is true (e.g adding social proof, better labeling, visual cues will )] We will know we are right/wrong when we have the following result [quantitative feedback; qualitative feedback; KPI; }
29 Nothing is more important than people....having that passion and drive and conviction that your product is genuinely going to make people s lives better. Ann Francke, CEO of the Chartered Management Institute
30 powerful! agile usability testing with user checks
31 What do you take along?!!
32 Questions?!
33 thank you!
How To Test A Website On A Web Browser
user checks! improve your design significantly" Workshop by Userneeds - Anouschka Scholten Assisted by ArjanneAnouk Interact Arjanne de Wolf AmsterdamUX Meet up - June 3, 2015 Make people s lives better.
More informationSpecification by Example (methoden, technieken en tools) Remco Snelders Product owner & Business analyst
Specification by Example (methoden, technieken en tools) Remco Snelders Product owner & Business analyst Terminologie Specification by Example (SBE) Acceptance Test Driven Development (ATDD) Behaviour
More informationHow to manage Business Apps - Case for a Mobile Access Strategy -
How to manage Business Apps - Case for a Mobile Access Strategy - Hans Heising, Product Manager Gábor Vida, Manager Software Development RAM Mobile Data 2011 Content Introduction 2 Bring your own device
More informationFrom Design to Measurement. Steps for Building Successful Mobile Applications
From Design to Measurement Steps for Building Successful Mobile Applications Table of Contents 3 Introduction 4 Mobile App Lifecycle Design Ease of use Usage Updates 6 Mobile App Development Features Navigability
More informationImproving Government Websites and Surveys With Usability Testing and User Experience Research
Introduction Improving Government Websites and Surveys With Usability Testing and User Experience Research Jennifer Romano Bergstrom, Jonathan Strohl Fors Marsh Group 1010 N Glebe Rd., Suite 510, Arlington,
More informationeorgette ullivan Portfolio
Portfolio Experience Designer: Design Research, Interaction and Visual Design georgettes.com georgette@georgettes.com 512-362-8078 Innovating Enterprise IT Management Software Description Create a reference
More informationUsability Testing. Credit: Slides adapted from H. Kiewe
Usability Testing Credit: Slides adapted from H. Kiewe Materials for this class Readings: Nielsen, Why You Only Need to Test with 5 Users Dickelman, Usability Testing -- Fear and Loathing on the Keyboard
More information101 Inspirerende Quotes - Eelco de boer - winst.nl/ebooks/ Inleiding
Inleiding Elke keer dat ik een uitspraak of een inspirerende quote hoor of zie dan noteer ik deze (iets wat ik iedereen aanraad om te doen). Ik ben hier even doorheen gegaan en het leek me een leuk idee
More informationAUTOMATED MOBILE TESTING REQUIRES BOTH REAL DEVICES AND EMULATORS
WHITE PAPER AUTOMATED MOBILE TESTING REQUIRES BOTH REAL DEVICES AND EMULATORS SEPTEMBER 2015 Today, businesses compete in an increasingly mobile-centric marketplace. Mobile QA can no longer take a backseat
More informationemployager 1.0 design challenge
employager 1.0 design challenge a voyage to employ(ment) EMPLOYAGER 1.0 On the initiative of the City of Eindhoven, the Red Bluejay Foundation organizes a new design challenge around people with a distance
More informationAutomated Mobile Testing Requires Both Real Devices and Emulators
WHITE PAPER Automated Mobile Testing Requires Both Real Devices and Emulators September 2015 Today, businesses compete in an increasingly mobile-centric marketplace. Mobile QA can no longer take a backseat
More informationThe Social Accelerator Setup Guide
The Social Accelerator Setup Guide Welcome! Welcome to the Social Accelerator setup guide. This guide covers 2 ways to setup SA. Most likely, you will want to use the easy setup wizard. In that case, you
More informationTop 10 Skills and Knowledge Set Every User Experience (UX) Professional Needs
Top 10 Skills and Knowledge Set Every User Experience (UX) Professional Needs The user experience (UX) of your products is only as good as the knowledge and skills of your UX staff. Here are the top 10
More informationThe end-to-end principle in the Internet. 15 maart 2005
The end-to-end principle in the Internet Jelmer Barhorst Carlos Groen Wouter Borremans Jan van Lith 15 maart 2005 Contents Introduction to e2e not to e2e NAT Discussion 1 Introduction 2 End to End principle
More informationName / Team Name. App Name. Category
Name / Team Name App Name Category [Delia Scales] [Wikihospitals] [Quantified self] 2014 SUBMISSION GUIDELINES How to submit 1. Using this template address the required fields about your App 2. Submit
More informationModerating Usability Tests Principles & Practices for Interacting
Moderating Usability Tests Principles & Practices for Interacting Joe Dumas and Beth Loring Morgan Kaufmann, 2008 ISBN 978-0-12-373933-9 Introduction Getting Started 10 Golden Rules Initial Contacts Interacting
More informationPresentation about Worknets on the Bridge-IT conference. Barcelona, March 2011
Presentation about Worknets on the Bridge-IT conference Barcelona, March 2011 Networks (Gaining new relations) Worknets (Making relations beneficial) to help organizations work together for common good
More informationEye tracking in usability research: What users really see
Printed in: Empowering Software Quality: How Can Usability Engineering Reach These Goals? Usability Symposium 2005: pp 141-152, OCG publication vol. 198. Eye tracking in usability research: What users
More informationWat is nieuw in JD Edwards?
Wat is nieuw in JD Edwards? 1 Terug in de tijd Wat gebeurde er in februari 2005? 4 JD Edwards Product Roadmap 2005 5 JD Edwards Product Roadmap 2014 6 7 8 16 Hoe Cloudy is JD Edwards? Is het licentiemodel
More informationDESIGNING A USER-FOCUSED EXPERIENCE
DESIGNING A USER-FOCUSED EXPERIENCE HubSpot Design Certification Class 5 Kyle Geiste Experience Designer HubSpot Academy @kylegeiste TODAY S GOAL: You will be able to create templates that are optimized
More informationAndrew Hill USER EXPERIENCE DESIGN PORTFOLIO
Andrew Hill USER EXPERIENCE DESIGN PORTFOLIO Projects Medical Device Call Center & Field Service Management Desktop & Mobile Apps (Siebel Open UI, ios) User Shadowing & Ethnographic Research Observation
More informationBest Practice. 2004-2010 Pentasoft Corp. Avactis Ecommerce Shopping Cart Software. All Rights Reserved.
Best Practice 2004-2010 Pentasoft Corp. Avactis Ecommerce Shopping Cart Software. All Rights Reserved. 1. Introduction 2. Five simple steps to create an Avactis template 2.1. Header and menu design 2.2.
More informationCloud. Gebruik. Cases.
Cloud. Gebruik. Cases. Dé cloud bestaat niet. maakt cloud concreet 2 Overview Cloud Gebruik. Christiaan Hoos Alliance Manager Microsoft 3 Why Cloud? Cloud? 4 Cloud Promises... increase QoS improve Agility
More informationThe Challenges Facing Mobile App Testing Why 44% of defects are found by users
The Challenges Facing Mobile App Testing Why 44% of defects are found by users Why read this paper? Testing is perceived as expensive, time consuming, and often considered a chore. However, it s vital
More informationQuick start OASE for lecturers and employees
Onderwijs en Studenten Service Centrum Den Dolech 2, 5612 AZ Eindhoven Postbus 513, 5600 MB Eindhoven www.tue.nl Datum 4 juli 2011 Versie 1.2 Quick start OASE for lecturers and employees The digital learning
More informationPrimary health care in the Netherlands: current situation and trends
Primary health care in the Netherlands: current situation and trends Prof. Peter P. Groenewegen NIVEL Netherlands Institute for Health Services Research and Utrecht University Contents of my presentation
More informationSupport Desk Help Manual. v 1, May 2014
Support Desk Help Manual v 1, May 2014 Table of Contents When do I create a ticket in DataRPM?... 3 How do I decide the Priority of the bug I am logging in?... 3 How do I Create a Ticket?... 3 How do I
More informationDesign. Darryl Brown! Mobile Development! 2b Design & Development
Design Design Darryl Brown Mobile Development 2b Design & Development Design Tommy O Connor Mobile Design We Are William Design Introduction You should walk out of this session with a non-technical map
More informationSpread. B&R Beurs. March 2010
B&R Beurs March 2010 Spread Find out about the latest investment proposals of B&R's investment groups. Check the agenda, and the upcoming activities we organized for you! B&R Beurs Website: www.bnrbeurs.nl
More informationThe aims: Chapter 14: Usability testing and field studies. Usability testing. Experimental study. Example. Example
Chapter 14: Usability testing and field studies The aims: Explain how to do usability testing through examples. Outline the basics of experimental design. Discuss the methods used in usability testing.
More informationChecklist. ecommerce Migration
ecommerce Migration Checklist Online shoppers are demanding increasingly sophisticated and connected online retail experiences and retailers are responding with ecommerce platforms that offer innovative
More informationGuidelines for Using the Retrospective Think Aloud Protocol with Eye Tracking
Guidelines for Using the Retrospective Think Aloud Protocol with Eye Tracking September, 2009 Short paper by Tobii Technology Not sure of how to design your eye tracking study? This document aims to provide
More informationConnect 9.2 Notes + Documentation August 2010 1
Connect 9.2 Notes + Documentation August 2010 1 Introduction Connect 9.2 offers a number of great tools to reduce the time necessary to manage a large community of users, including improved methods to
More informationAlexander Nikov. 4.2. Usability Testing. 1. What is a Usability Test? Usability Testing Questions. 2. Who are the Test Participants?
COMP 3220 Human-Computer Interaction Usability Testing Questions 4.2. Usability Testing Alexander Nikov 1. What is a Usability Test? 2. Who are the Test Participants? 3. Why Usability Test? 4. Why Doesn
More informationChapter 11. The Forex Trading Coach Is Born
Chapter 11 The Forex Trading Coach Is Born The Forex Trading Coach company was officially launched in May 2009 and I decided to go ahead and establish the company and the website as a result of the tremendous
More informationUsability Testing for Beginners on a Tight Budget
Usability Testing for Beginners on a Tight Budget Introduction Web Development Librarian at LSU Formerly Web Services Librarian at Tulane Held several web design positions at major corporations Usability
More informationCalls. Make Calls. Make a Call. Procedure
Make, page 1 Answer, page 4 Mute Your Audio, page 6 Hold, page 6 Forward, page 8 Transfer, page 8 Conference and Meetings, page 9 Multiple Lines, page 10 Mobile Devices and Your Desk Phone, page 11 Make
More informationUser research for information architecture projects
Donna Maurer Maadmob Interaction Design http://maadmob.com.au/ Unpublished article User research provides a vital input to information architecture projects. It helps us to understand what information
More informationBecoming Proactive in Application Management and Monitoring
The Essentials Series: Improving Application Performance Troubleshooting Becoming Proactive in Application Management and Monitoring sponsored by by Becoming Proactive in Application Managem ent and Monitoring...
More informationMINISTRY OF DEFENCE LANGUAGES EXAMINATIONS BOARD
Name: Candidate Registration Number: Date of Exam: MINISTRY OF DEFENCE LANGUAGES EXAMINATIONS BOARD SURVIVAL SLP1 DUTCH PAPER A Reading Task 1 Task 2 Time allowed Translation Comprehension 15 minutes Candidates
More information~ We are all goddesses, the only problem is that we forget that when we grow up ~
~ We are all goddesses, the only problem is that we forget that when we grow up ~ This brochure is Deze brochure is in in English and Dutch het Engels en Nederlands Come and re-discover your divine self
More informationImprove customer experience and increase conversions while maintaining a competitive edge.
CUSTOMER PROFILE Headquarters: Seattle, WA Founded: 2005 Industry: Technology URL: zillow.com THE GOAL THE RESULT Improve customer experience and increase conversions while maintaining a competitive edge.
More informationm-pathy Analyses Winning Insights. Process, Methods and Scenarios m-pathy Analyses Shows What Your Customers Experience.
m-pathy Analyses Process, Methods and Scenarios m-pathy Analyses Shows What Your Customers Experience. Discover usability issues, increase your conversion rates, improve user experience! Sound guidance
More informationTechnical Specification ideal
Technical Specification ideal (IDE.001) Author(s): Michel Westerink (MW) Version history: V1.0 MW (Copy from targetpay.com) 07/01/13 V1.0 MKh New error codes 20/02/14 V1.1 TZ New IP whitelisted 29/08/14
More informationStep 1: Download and install the CudaSign for Salesforce app
Prerequisites: Salesforce account and working knowledge of Salesforce. Step 1: Download and install the CudaSign for Salesforce app Direct link: https://appexchange.salesforce.com/listingdetail?listingid=a0n3000000b5e7feav
More informationSoftware Development and Usability Testing
Software Development and Usability Testing Shneiderman, Chapter 4 Preece et al, Ch 9, 11-15 Krug, Rocket Surgery Made Easy Rubin, Handbook of Usability Testing Norman Neilsen Group www HCI in Software
More informationPrototyping Techniques for
Prototyping Techniques for Better Web Design Billie Johnson, CBAP, CSM bjohnson_cbap@yahoo.com Agenda Overview of Prototyping Technique Prototyping Progression Paper vs. Digital Prototypes Conclusion Seminar
More informationQuick Start Guide for OnTime Now
Quick Start Guide for OnTime Now Set up your OnTime Now Account... 2 What you see... 3 Create a Project... 4 Add a Work Item from the main grid... 4 Launch the Planning Board... 5 Add a Work Item from
More informationTecEd White Paper User-Centered Design and the Agile Software Development Process: 7 Tips for Success
TecEd White Paper User-Centered Design and the Agile Software Development Process: 7 Tips for Success At-a-Glance Agile software development teams deliver successful products and applications through their
More informationHoorcollege marketing 5 de uitgebreide marketingmix. Sunday, December 9, 12
Hoorcollege marketing 5 de uitgebreide marketingmix Sunday, December 9, 12 De traditionele marketing mix Sunday, December 9, 12 Waarom was dat niet genoeg dan? Sunday, December 9, 12 Omdat er vooruitgang
More informationLEAD GENERATION CAMPAIGN TESTING AND OPTIMIZATION
ENTERPRISE MARKETING PLAYBOOK SERIES REVENUE SUCCESS: LEAD GENERATION CAMPAIGN TESTING AND OPTIMIZATION Introduction With larger sends and bigger budgets, it is imperative for enterprise marketers to run
More informationHOWTO SAP SECURITY OPTIMIZATION WITH SAP SOLUTION MANAGER
HOWTO SAP SECURITY OPTIMIZATION WITH SAP SOLUTION MANAGER This document describes how to use the SAP Security Optimization Self Service in your local Solution Manager. Please also refer to SAP Notes 837490
More informationWhat is Agile SEO?
CREATING AGILE SEO CAMPAIGNS a publication by 1 Authors Suggested by Sarah Bundy, Founder & CEO of All Inclusive Marketing, is an award winning leader in the performance marketing space. Sarah drives the
More informationMANAGEMENT SUMMARY INTRODUCTION KEY MESSAGES. Written by: Michael Azoff. Published June 2015, Ovum
App user analytics and performance monitoring for the business, development, and operations teams CA Mobile App Analytics for endto-end visibility CA Mobile App Analytics WWW.OVUM.COM Written by: Michael
More informationBest Practices for Teaching and Presenting Live Virtual Classes and Meetings
Best Practices for Teaching and Presenting Live Virtual Classes and Meetings We have compiled a series of best practices for teaching and presenting live virtual classes and meetings drawn from the experiences
More informationResearch Report. Ingelien Poutsma Marnienke van der Maal Sabina Idler
Research Report Ingelien Poutsma Marnienke van der Maal Sabina Idler Research report ABSTRACT This research investigates what the ideal bank for adolescents (10 16 years) looks like. The research was initiated
More information1.0. Target Market Ecommerce Analysis
1.0. Target Market Ecommerce Analysis This section will provide a target market ecommerce analysis. The purpose of it is defining the different types of customers by the products & services required. Different
More informationCOOLS COOLS. Cools is nominated for the Brains Award! www.brainseindhoven.nl/nl/top_10/&id=507. www.cools-tools.nl. Coen Danckmer Voordouw
Name Nationality Department Email Address Website Coen Danckmer Voordouw Dutch / Nederlands Man and Activity info@danckmer.nl www.danckmer.nl Project: Image: Photographer: Other images: COOLS CoenDVoordouw
More informationVerticale tuin maken van een pallet
Daar krijg je dan je groendakmaterialen geleverd op een pallet. Waar moet je naar toe met zo'n pallet. Retour brengen? Gebruiken in de open haard? Maar je kunt creatiever zijn met pallets. Zo kun je er
More informationReturn On Investment. User Experience Best Practices in Technology Projects January 2011. The Challenge: Is There a Return? How Much? What s the Math?
WHITE PAPER Return On Investment Lee Farabaugh, MS-HCI MSHI Chief Experience Officer User Experience Best Practices in Technology Projects January 2011 The Challenge: Is There a Return? How Much? What
More informationIBK Scholingsdag. Created with Haiku Deck, presentation software that's simple, beautiful and fun. page 1 of 44
page 1 of 44 page 2 of 44 page 7 of 44 page 8 of 44 page 9 of 44 page 10 of 44 Gratis studieboeken via Volkskrant.nl: Accountancy & Financieel management Accounting Carrière & Studieadvies Carrièremanagement
More informationSecond Edition. Measuring. the User Experience. Collecting, Analyzing, and Presenting Usability Metrics TOM TULLIS BILL ALBERT
Second Edition Measuring the User Experience Collecting, Analyzing, and Presenting Usability Metrics TOM TULLIS BILL ALBERT \ \ PREFACE TO THE SECOND EDITION ACKNOWLEDGMENTS BIOGRAPHIES xili xv xvli CHAPTER
More informationIT Works check. December 12th, 2012
IT Works check December 12th, 2012 RESOC RESOC-SERR Gent en rondom Gent RESOC Gent en rondom Gent = Committee for regional social-economic consultation Representatives of: City of Ghent + 9 municipalities
More informationSwitching to Gmail from Microsoft Outlook
Welcome to Gmail What's different, at a glance... Now that you've switched from Microsoft Outlook to Google Apps, here are some tips on beginning to use Gmail as your new mail program. In Microsoft Outlook,
More informationMeasuring the User Experience of Fashion Web Stores on Tablet Devices
MOBILE BENCHMARK STUDY Measuring the User Experience of Fashion Web Stores on Tablet Devices www.userzoom.com MOBILE BENCHMARK STUDY Table of contents Content Introduction A brief overview of mobile commerce
More informationFrom Traditional Functional Testing to Enabling Continuous Quality in Mobile App Development
From Traditional Functional Testing to Enabling Continuous Quality in Mobile App Development Introduction Today s developers are under constant pressure to launch killer apps and release enhancements as
More informationBEST PRACTICES: How to Evaluate Software Demonstrations
BEST PRACTICES: How to Evaluate Software Demonstrations Get Organized to Stay in Control Reviewing demonstrations is perhaps the most critical component of the software selection process. This is where
More informationJAVIER GONZÁLEZ. User Experience Designer and Information Architect
JAVIER GONZÁLEZ User Experience Designer and Information Architect E-mail: baguelus@gmail.com Web and portfolio: www.baguelus.com Linkedin: es.linkedin.com/in/javierbaguelus 1. About me 1. About me My
More informationInteractive solutions
Website design Our design team is made up of specialists who provide expert knowledge and insight in their area of expertise whilst driving quality and innovation within their respective areas on a project.
More informationHow To Get More Out Of Leads
Lead Scoring for Success A practical guide to achieving better results with lead scoring Lead Scoring The Growing Need for Lead Scoring The Growing Need for Lead Scoring A company s website is still one
More informationRisk-Based Monitoring
Risk-Based Monitoring Evolutions in monitoring approaches Voorkomen is beter dan genezen! Roelf Zondag 1 wat is Risk-Based Monitoring? en waarom doen we het? en doen we het al? en wat is lastig hieraan?
More informationITS Training and Documentation Needs Assessment Project Report
ITS Training and Documentation Needs Assessment Project Report Sharon Beltaine User Support Services Information Technology Services Ithaca College Report ITS Training and Documentation Needs Assessment
More informationSandra Vandorpe : Vice President Human Resources, Belgacom Wim Van de Voorde: Change manager Human Resources, Belgacom Laurence Hamer: Belgacom
Sandra Vandorpe : Vice President Human Resources, Belgacom Wim Van de Voorde: Change manager Human Resources, Belgacom Laurence Hamer: Belgacom Employee Solutions Marketing Manager, Belgacom Belgacom :
More informationCopyright 2013 OOSEOO Internetmarketing All Rights Reserved
1 Handleiding SEO matic Responsive Manual SEO matic Responsive 2 V2.5 Alicia van Moorsel 3 Inhoudsopgave The SEO MATIC template by OOSEOO Internetmarketing... 6 Is the SEO MATIC template suitable for you?...
More informationNot Just Another Pretty (Inter)Face
WHITE PAPER Not Just Another Pretty (Inter)Face Lee Farabaugh, MS-HCI MSHI Chief Experience Officer The Benefits of Integrating Visual Design with User Experience Methodologies The landscape of healthcare
More informationTradable Energy Saving Certificates (ESC) in The Netherlands - considerations & possible design
Tradable Energy Saving Certificates (ESC) in The Netherlands - considerations & possible design Hans Schneider 27 October 2005 Groningen Energy Convention CEA, new roads towards sustainability Outline
More informationD-ID. Module 3.2.2 WP 3 Version 1.0 14/02/2014. Project Author(s) Dynamic Identity EF. Reviewer(s)
D-ID Module 3.2.2 WP 3 Version 1.0 14/02/2014 Project Author(s) Dynamic Identity Reviewer(s) This project has been funded with support from the European Commission. This document reflects the views only
More informationThe USER & The Design Process
The USER & The Design Process Jane Pirone User Friendly User Centered Design UX (User Experience) User Testing Usability UI (User Interface) why should we care so much about the USER? oh and what about
More informationFranchise bij goederenverzekering PDF
Franchise bij goederenverzekering PDF ==>Download: Franchise bij goederenverzekering PDF ebook By Hendrik Nicolaas Mees Franchise bij goederenverzekering PDF By Hendrik Nicolaas Mees - Are you searching
More informationAerie Help Desk App. User Guide. Aerie Consulting, LLC 110 West Canal Street Winooski, VT 05404. September 14, 2015 Version 1.0.1
Aerie Help Desk App User Guide Aerie Consulting, LLC 110 West Canal Street Winooski, VT 05404 September 14, 2015 Version 1.0.1 Table of Contents Introduction... 3 Scope & Purpose... 3 Process Overview...
More informationPortfolio. Alissa Briggs
Portfolio Alissa Briggs Hi there! I m Alissa, Director of UX at Brigade. I ve designed top-rated web and mobile apps, grown amazing talent, spoken at conferences like SXSW and UXPA, and been featured in
More informationUSER EXPERIENCE DESIGNER. Juan Cordoba. M: 0423 250 375 E: juan@chibchadesign.com W: chibchadesign.com EXPERT REVIEWS A/B TESTING RESEARCH
EXPERT REVIEWS RESEARCH A/B TESTING COMPETITIVE ANALYSIS HEURISTICS EVALUATIONS A B USABILITY TESTING BUSINESS ANALYSIS CONTEXTUAL INQUIRY INFORMATION ARCHITECTURE PROTOTYPING STAKEHOLDER MANAGEMENT NEGOTIATION
More informationONLINE MARKETING FUNDAMENTALS
ONLINE MARKETING FUNDAMENTALS How to Get More Customers and Supporters Online By Shane Rasnak www.shanerasnak.com What We ll Be Covering Why most organizations get terrible results with online marketing
More informationUser Testing Report An Analysis of METRO.org
User Testing Report An Analysis of METRO.org Hannah Goldstein, Michelle Magnotta, & Julie Robbins 1 Table of Contents Executive Summary 3 Introduction 4 Methodology 4 Findings & Recommendations 6 Conclusion
More informationPMO Mobile Application Wireframe Document
1. Introduction: The purpose of this document is to provide wireframe details with structure of the pages and functionality available along with the flow of the screens for PMO mobile application. 2. Overview
More informationWeb Services for Remote Portlets (WSRP) v2.0
Expert Recommendation Web Services for Remote Portlets (WSRP) v2.0 Author(s) Hugo ter Doest (NOVAY) Michael van Bekkum (TNO Information and Communication Technology) Date 28 August 2009 Version Version
More informationCo-creation & Co-creativity
Co-creation & Co-creativity Innovating together with end-users off-line and on-line Liliane.Kuiper@TNO.nl +31 651085354 Co-creation & Co-creativity 1 What are we talking about? 2 Co-creativity steps (off-line)
More informationTerrace Consulting Services
Terrace Consulting Services Overview: Every project will require some degree of Planning before Implementation can begin. Analysis and Planning are essential in order to confirm requirements, define the
More informationBUILDING A STRATEGIC ROADMAP FOR WEBSITE OPTIMIZATION
BUILDING A STRATEGIC ROADMAP FOR WEBSITE OPTIMIZATION Common Obstacles and How to Overcome Them Brooks Bell & ClickTale Webinar Housekeeping Q&A at the end Slides and Recording will be sent in a few days
More informationUsability Testing. with Howard Kiewe. Eight Frequently Asked Questions
Usability Testing with Howard Kiewe Eight Frequently Asked Questions 2008, Howard Kiewe The Eight FAQs We will cover the following questions: 1. What is Usability? 2. What is a Usability Test? 3. Who are
More informationTHE EMOTIONAL VALUE OF PAID FOR MAGAZINES. Intomart GfK 2013 Emotionele Waarde Betaald vs. Gratis Tijdschrift April 2013 1
THE EMOTIONAL VALUE OF PAID FOR MAGAZINES Intomart GfK 2013 Emotionele Waarde Betaald vs. Gratis Tijdschrift April 2013 1 CONTENT 1. CONCLUSIONS 2. RESULTS Reading behaviour Appreciation Engagement Advertising
More informationInstalling the Citrix Receiver Client
USC Marshall School of Business Marshall Information Services Virtual Lab Applications Installing the Citrix Receiver Client for Macs You can use Citrix Virtual Lab applications either through MyMarshall
More informationStudent guide to WebCT
Student guide to WebCT This guide includes: How to log in to WebCT from within and outwith QMU o Your username and password o Setting up your computer to work with WebCT o Customising your WebCT including
More informationWhite Paper: Designing Resourceful Graphical User Interfaces (GUIs) for Healthcare Applications
Accelerate Development Reduce Time to Product Automate Critical Tasks White Paper: Designing Resourceful Graphical User Interfaces (GUIs) for Healthcare Applications The ASHVINS GROUP, Inc. 6161 Blue Lagoon
More informationChapter 1: Introduction
1 Chapter 1: Welcome to Web Studio 5.0! As you become acquainted with this program, you will be impressed with how easy it is to create professional-looking websites in a fraction of the time it takes
More informationNAAR NEDERLAND HANDLEIDING
NAAR NEDERLAND HANDLEIDING www.naarnederland.nl 1. Introduction As of 15 March 2006, certain foreign nationals wishing to settle in the Netherlands for a prolonged period who require a provisional residence
More informationConfiguring Microsoft Dynamics AX 2012 Alerts and Email Notifications Using an SMTP Email Relay Server with Office 365
Configuring Microsoft Dynamics AX 2012 Alerts and Email Notifications Using an SMTP Email Relay Server with Office 365 With more AX Server machines being run in the cloud on Microsoft Azure we need a simple
More informationHow To Meet Customer Expectations On Mobile
IBM Software Industry Solutions Meeting the expectations of the mobile customer Strategies for offering a consistent customer experience across channels Meeting the expectations of the mobile customer
More information