Co-creation & Co-creativity

Size: px
Start display at page:

Download "Co-creation & Co-creativity"

Transcription

1 Co-creation & Co-creativity Innovating together with end-users off-line and on-line

2 Co-creation & Co-creativity 1 What are we talking about? 2 Co-creativity steps (off-line) 3 Co-creation processes (on-line) 2

3 What are we talking about? off-line way of working / innovation process on-line face to face communication 3 Open Innovation use external / internal ideas internal /external paths to market Co-creation Develop and improve products and services together with: Companies Employees Knowledge institutes Customers End users & Consumers Web 2.0 Use of WWW technology to enhance: interactivity, creativity, information sharing, connecting people, and collaboration Crowdsourcing Open call to a generally large group of people or community User Generated content "users" generate and share their own content, using collaborative publishing platforms like You Tube, rather than consume production from the mass media.

4 What are we talking about? off-line way of working / innovation process on-line face to face communication 4 Open Innovation use external / internal ideas internal /external paths to market Co-creation Develop and improve products and services together with: Companies Employees Knowledge institutes Customers End users & Consumers Web 2.0 Use of WWW technology to enhance: interactivity, creativity, information sharing, connecting people, and collaboration Crowdsourcing Open call to a generally large group of people or community User Generated content "users" generate and share their own content, using collaborative publishing platforms like You Tube, rather than consume production from the mass media.

5 Product development Improve existing Product Customize Product Create New Product 5

6 Co-creation & Co-creativity 1 What are we talking about? 2 Co-creativity steps (off-line) 3 Co-creation processes (on-line) 6

7 Why develop products with end-users? classical inconsistency between what users say in response to surveys and their actual behaviour users are unaware of needs and wishes do not possess sufficient innovative visions or ideas co-creation / co-design users are expert of their experiences experiences > needs > innovative visions co-creation offers methods and tools From: Co-creation and the new landscapes of design Elizabeth B.-N. Sanders & Pieter Jan Stappers 7

8 Co-creation steps Based on experience from TNO with face-to-face co-creation projects: create team idea creation shared concepts evaluate & select 8

9 Co-creation steps create team Who should be part of the team? problem owners / lead users existing communities experts stakeholders (internal / external) designers Motivational aspects Create/analyze relationship with the subject Create shared goal 9

10 Co-creation steps idea creation (assisted) Individual process Envisioning end result: What it can do for you is more important than what it looks like Sharing ideas & asking questions Sometimes: self evaluation & refinement Role of designer 10

11 Co-creation steps shared concepts Translate raw material: make it look real Create clusters based on similar personal preferences: describe fictional characters (persona s) Elaborate on solutions for different characters 11

12 Co-creation steps evaluate & select Getting familiar with all concepts (persona s) Game format to duplicate evaluation method from designers Give important role to stakeholder Selection of most relevant functionality 12

13 Co-creation & Co-creativity 1 What are we talking about? 2 Co-creativity steps (off-line) 3 Co-creation processes (on-line) 13

14 Co-creation in product development Involve end-users actively through all stages of product development Market exploration Idea generation Concept development Product creation Testing Launch end-users become (virtual) part of multi-disciplinary development team: end users/customers/lead users, commercial stakeholders, designers, technology developers, researchers 14

15 Product development process Direction Design Production Evaluate Market exploration Idea generation Concept development Product creation Testing Launch Idea Users concept functionality interaction Technology Context visual Starting points for innovation Creative solutions Creative Implementations Pool of test customers 15

16 Online examples Direction Design Production Evaluate Market exploration Idea generation Concept development Product creation Testing Launch Technology Users Context open up your strategy to your partners create a process for open feedback from users offer a channel for the enthusiasm of your happy customers Starting points for innovation 16

17 Online examples & missed opportunities Direction Design Production Evaluate Market exploration Idea generation Concept development Product creation Testing Launch Users Redesign VW California kitchen Technology Context Starting points for innovation Ontwerp C; Hier is de opbouw korter om binnen de HCPU laadbak te blijven en is gekozen voor een (in de Camper wereld minder gebruikelijke) achterdeur. + Achterdeur komt uit op de laadklep, welke als opstap / bordes bruikbaar is, + Weinig overbouw (staartlastigheid), + goede gewichts verdeling Links (treinzit) en Rechts (keuken)mogelijk, + mogelijkheid om "later" alsnog een doorgang naar de cabine te creëeren (wetten wijzigen tenslotte wel eens!!) - Helaas wel het ontwerp met de minste (2,00 x 1,90 m) binnen ruimte. (Door in het definitieve ontwerp alsnog de koelkast in een uitbouw te plaatsen, leverde dit 20 cm "extra" ruimte op, waardoor er ondermeer een éénpersoonsbed op de treinzit gerealiseerd kon worden) 17

18 Online examples Direction Design Production Evaluate Market exploration Idea generation Concept development Product creation Testing Launch Idea concept functionality interaction visual send out assignments for the crowds mainly individual ideas not necessarily from potential users little interaction between company and crowd limited iterations (company takes over) limited selection tools (voting) Creative solutions 18

19 Online examples Direction Design Production Evaluate Market exploration Idea generation Concept development Product creation Testing Launch offer basic building tools mainly software development make products available for others Creative Implementations 19

20 Online examples Direction Design Production Evaluate Market exploration Idea generation Concept development Product creation Testing Launch test products within online communities create pool of friendly customers for beta testing Ongoing monitoring of customer responses to new features online Pool of test customers 20

21 Future development of co-creation More iterations between on-line and off-line co-creation Co-creation will become more of a continuous process embedded within the company product development processes, not just of a one time periodic activity Online tools will have more elaborate options: stimulating creativity process - for less design oriented end-users sharing and merging ideas to combined concepts (beyond comments) selecting concepts (beyond voting) Co-creation can also play a more important role in other company processes: customer care, marketing 21

22 Questions? 22

MAYORGAME (BURGEMEESTERGAME)

MAYORGAME (BURGEMEESTERGAME) GATE Pilot Safety MAYORGAME (BURGEMEESTERGAME) Twan Boerenkamp Who is it about? Local council Beleidsteam = GBT or Regional Beleidsteam = RBT Mayor = Chairman Advisors now = Voorlichting? Official context

More information

Transforming Community Health Services in London. Caroline Alexander, Regional Chief Nurse, NHSE (London)

Transforming Community Health Services in London. Caroline Alexander, Regional Chief Nurse, NHSE (London) Transforming Community Health Services in London Caroline Alexander, Regional Chief Nurse, NHSE (London) Objective of presentation Reflect on the importance of community services in the future and the

More information

Vanderlande Technology Innovation Industriële automatisering 2025. 3 December 2015 Fred Verstraaten R&D Technology Manager

Vanderlande Technology Innovation Industriële automatisering 2025. 3 December 2015 Fred Verstraaten R&D Technology Manager Vanderlande Technology Innovation Industriële automatisering 2025 3 December 2015 Fred Verstraaten R&D Technology Manager Industriële automatisering 2025 Hoe ziet het eruit? Vanderlande is de wereldwijde

More information

employager 1.0 design challenge

employager 1.0 design challenge employager 1.0 design challenge a voyage to employ(ment) EMPLOYAGER 1.0 On the initiative of the City of Eindhoven, the Red Bluejay Foundation organizes a new design challenge around people with a distance

More information

The state of DIY. Mix Express DIY event Maarssen 14 mei 2014

The state of DIY. Mix Express DIY event Maarssen 14 mei 2014 The state of DIY!! Mix Express DIY event Maarssen 14 mei 2014 Inleiding Mix press DIY sessie Maarssen 14 mei 2014 Deze presentatie is gemaakt voor het Mix DIY congres en gebaseerd op onze analyse van de

More information

10 best practices voor een groen IT systeem

10 best practices voor een groen IT systeem 10 best practices voor een groen IT systeem Symposium Groene ICT en Duurzaamheid, mei 2015 Niels van der Zwan, Michiel Cuijpers Software Improvement Group Kennis Netwerk Groene Software +31 20 314 0950

More information

Memorandum. Zie bijlage. Behavioural and Societal Sciences Kampweg 5 3769 DE Soesterberg Postbus 23 3769 ZG Soesterberg. Van Dr. J.B.F.

Memorandum. Zie bijlage. Behavioural and Societal Sciences Kampweg 5 3769 DE Soesterberg Postbus 23 3769 ZG Soesterberg. Van Dr. J.B.F. Memorandum Van Dr. J.B.F. van Erp Onderwerp epartner architecture workshops 'The Results' Behavioural and Societal Sciences Kampweg 5 3769 DE Soesterberg Postbus 23 3769 ZG Soesterberg www.tno.nl T +31

More information

The information in this report is confidential. So keep this report in a safe place!

The information in this report is confidential. So keep this report in a safe place! Bram Voorbeeld About this Bridge 360 report 2 CONTENT About this Bridge 360 report... 2 Introduction to the Bridge 360... 3 About the Bridge 360 Profile...4 Bridge Behaviour Profile-Directing...6 Bridge

More information

ead management een digital wereld

ead management een digital wereld ead management een digital wereld april 2015 Andeta LauraNuhaan social Selling Today Marketing and Sales need to change Lead management and nurturing Content Marketing /Story telling Social Selling Yelpi

More information

GMP-Z Annex 15: Kwalificatie en validatie

GMP-Z Annex 15: Kwalificatie en validatie -Z Annex 15: Kwalificatie en validatie item Gewijzigd richtsnoer -Z Toelichting Principle 1. This Annex describes the principles of qualification and validation which are applicable to the manufacture

More information

THE MEDIA STRATEGY GAME

THE MEDIA STRATEGY GAME THE MEDIA STRATEGY GAME FOSTERING COMMUNICATION ON MEDIA STRATEGY HARRY VAN VLIET, CHARLOTTE VAN NUS, ROGIER BRUSSEE, JEROEN NOBEL Order in Chaos TYPICAL QUESTIONS WE GET We want to do something with Facebook

More information

Update your design knowledge IDEMC. Master Classes for Design Professionals

Update your design knowledge IDEMC. Master Classes for Design Professionals Update your design knowledge IDEMC Master Classes for Design Professionals Edition 2015 IDEMC 2015 In 2013, we launched the first series of IDE Master Classes. We are proud to say that since then, all

More information

Thomas van Manen Researcher & Digital Strategist @VINTlabs MA. New Media & Digital Culture

Thomas van Manen Researcher & Digital Strategist @VINTlabs MA. New Media & Digital Culture V I N T Vision Inspiration Navigation Trends Thomas van Manen Researcher & Digital Strategist @VINTlabs MA. New Media & Digital Culture V I N T Vision Inspiration Navigation Trends Gamifica'on /? /! /

More information

Walking the Talk. Co-creating the future of online research communities. Thomas Troch. Tom De Ruyck. Senior Research Innovator

Walking the Talk. Co-creating the future of online research communities. Thomas Troch. Tom De Ruyck. Senior Research Innovator Walking the Talk Co-creating the future of online research communities Thomas Troch Senior Research Innovator Tom De Ruyck Head of Research Communities Think Opportunity! Smart Research Technology for

More information

What can Office 365 do for your organization? Cor Kroon

What can Office 365 do for your organization? Cor Kroon What can Office 365 do for your organization? Cor Kroon Ciber Knowledge Carrousel 2013 What can Office 365 do for your Organization? Cor Kroon Business Analyst / Senior Microsoft Professional cor.kroon@ciber.nl

More information

BEGRIJP JE DOELGROEP BETER DOOR KENNIS OVER TRENDS. Spreker: Aljan de Boer Moderator: Mascha Buiting

BEGRIJP JE DOELGROEP BETER DOOR KENNIS OVER TRENDS. Spreker: Aljan de Boer Moderator: Mascha Buiting BEGRIJP JE DOELGROEP BETER DOOR KENNIS OVER TRENDS Spreker: Aljan de Boer Moderator: Mascha Buiting 2 WIE ZIJN WIJ? mascha@masmarketing.nl aljan@trendsactive.com Vragen of support over dit webinar: +31

More information

Examen Software Engineering 2010-2011 05/09/2011

Examen Software Engineering 2010-2011 05/09/2011 Belangrijk: Schrijf je antwoorden kort en bondig in de daartoe voorziene velden. Elke theorie-vraag staat op 2 punten (totaal op 24). De oefening staan in totaal op 16 punten. Het geheel staat op 40 punten.

More information

Virtualisatie. voor desktop en beginners. Gert Schepens Slides & Notities op gertschepens.be

Virtualisatie. voor desktop en beginners. Gert Schepens Slides & Notities op gertschepens.be Virtualisatie voor desktop en beginners Gert Schepens Slides & Notities op gertschepens.be Op deze teksten is de Creative Commons Naamsvermelding- Niet-commercieel-Gelijk delen 2.0 van toepassing. Wat

More information

Customer centricity across the digital landscape: Models and best in class examples

Customer centricity across the digital landscape: Models and best in class examples conseil organisation management Réussir ensemble Customer centricity across the digital landscape: Models and best in class examples EFMA - Customer Week 25 th of April 2013 csa consulting 80 avenue de

More information

Public Data Visualization and Social Connectivity

Public Data Visualization and Social Connectivity Public Data Visualization and Social Connectivity Introduction For a society that seeks inclusive participation from citizens towards governance, open data is key. Giving public data to citizens in the

More information

De veranderende samenleving. De smartphone revolutie

De veranderende samenleving. De smartphone revolutie De veranderende samenleving De smartphone revolutie GfK Retail and Technology Wie zijn wij? GfK Retail and Technology The Netherlands 21 November 2011 Consumenten Electronica, Telecom, IT, Klein- & Groot

More information

Requirements Lifecycle Management succes in de breedte. Plenaire sessie SPIder 25 april 2006 Tinus Vellekoop

Requirements Lifecycle Management succes in de breedte. Plenaire sessie SPIder 25 april 2006 Tinus Vellekoop Requirements Lifecycle Management succes in de breedte Plenaire sessie SPIder 25 april 2006 Tinus Vellekoop Focus op de breedte Samenwerking business en IT Deelnemers development RLcM en het voortbrengingsproces

More information

Building a regional spatial monitoring system for the Flemish government

Building a regional spatial monitoring system for the Flemish government Building a regional spatial monitoring system for the Flemish government SADL 12 november 2008 Diederik Tirry Overview 1. Introduction to the center of expertise 2. Main Objectives 3. Spatial Monitoring

More information

0321 Dobbelman terrein, Nijmegen. 0321 Dobbelmansite, Nijmegen

0321 Dobbelman terrein, Nijmegen. 0321 Dobbelmansite, Nijmegen 0321 Dobbelman terrein, Nijmegen 0321 Dobbelmansite, Nijmegen hoto: Arjen Schmitz locatie Talistoren Liesbeth van der ol bedrijfsgebouw Behrens 1 apostolische kerk Behrens 2 beneden / boven woningen ei

More information

.Policy framework. .Themes and Actions.Civitas and EU funding instrumens.future vision. Overview. Plan on Urban Mobility

.Policy framework. .Themes and Actions.Civitas and EU funding instrumens.future vision. Overview. Plan on Urban Mobility Action Plan on Urban Mobility EUROPEAN COMMISSION 1 ADOPTED ON 30 SEPTEMBER 2009 Overview Policy framework Action Plan on Urban Mobility Themes and Actions Civitas and EU funding instrumens Future vision

More information

Specification by Example (methoden, technieken en tools) Remco Snelders Product owner & Business analyst

Specification by Example (methoden, technieken en tools) Remco Snelders Product owner & Business analyst Specification by Example (methoden, technieken en tools) Remco Snelders Product owner & Business analyst Terminologie Specification by Example (SBE) Acceptance Test Driven Development (ATDD) Behaviour

More information

V2G initiatives, experiments and implementation path in The Netherlands

V2G initiatives, experiments and implementation path in The Netherlands ENERGY V2G initiatives, experiments and implementation path in The Netherlands The Solar and electrical mobility revolution conference Petra de Boer 30 March 2015 1 3 April 2015 SAFER, SMARTER, GREENER

More information

Assuring the Cloud. Hans Bootsma Deloitte Risk Services hbootsma@deloitte.nl +31 (0)6 1098 0182

Assuring the Cloud. Hans Bootsma Deloitte Risk Services hbootsma@deloitte.nl +31 (0)6 1098 0182 Assuring the Cloud Hans Bootsma Deloitte Risk Services hbootsma@deloitte.nl +31 (0)6 1098 0182 Need for Assurance in Cloud Computing Demand Fast go to market Support innovation Lower costs Access everywhere

More information

IP-NBM. Copyright Capgemini 2012. All Rights Reserved

IP-NBM. Copyright Capgemini 2012. All Rights Reserved IP-NBM 1 De bescheidenheid van een schaker 2 Maar wat betekent dat nu 3 De drie elementen richting onsterfelijkheid Genomics Artifical Intelligence (nano)robotics 4 De impact van automatisering en robotisering

More information

SharePoint. Microsoft Dynamics. SharePoint

SharePoint. Microsoft Dynamics. SharePoint What is? SHARE Er was eens een bedrijf waar documenten een belangrijke rol spelen. Elke dag werden er vele documenten tussen klanten en leveranciers over en weer gestuurd en ergens opgeslagen. Op een

More information

12/17/2012. Business Information Systems. Portbase. Critical Factors for ICT Success. Master Business Information Systems (BIS)

12/17/2012. Business Information Systems. Portbase. Critical Factors for ICT Success. Master Business Information Systems (BIS) Master (BIS) Remco Dijkman Joris Penders 1 Portbase Information Office Rotterdam Harbor Passes on all information Additional services: brokering advanced planning macro-economic prediction 2 Copyright

More information

Building a regional spatial monitoring system for the Flemish government

Building a regional spatial monitoring system for the Flemish government Building a regional spatial monitoring system for the Flemish government INSPIRE CONFERENCE - MARIBOR Diederik Tirry 25/06/2008 Overview Introduction to the research centre Objectives Spatial Monitoring

More information

Annotation Guidelines for Dutch-English Word Alignment

Annotation Guidelines for Dutch-English Word Alignment Annotation Guidelines for Dutch-English Word Alignment version 1.0 LT3 Technical Report LT3 10-01 Lieve Macken LT3 Language and Translation Technology Team Faculty of Translation Studies University College

More information

the Future of engineering

the Future of engineering the Future of engineering SpoorwegMuseum, Utrecht 19 November 2009 Intergraph and the Intergraph logo are registered trademarks of Intergraph Corporation. Other brands and product names are trademarks

More information

Copyright 2015 VMdamentals.com. All rights reserved.

Copyright 2015 VMdamentals.com. All rights reserved. Copyright 2015. All rights reserved. Copyright 2015. All rights reserved. The S oftware Erik Zandboer Advisory vspecialist EMC 2 Europe West D efined D ata C enter Copyright 2015. All rights reserved.

More information

user checks! Get it RITE! Snel naar een sterk verbeterd ontwerp

user checks! Get it RITE! Snel naar een sterk verbeterd ontwerp Get it RITE! user checks! Snel naar een sterk verbeterd ontwerp Presentation by Userneeds - Anouschka Scholten Rabobank CX day Banking for Buttons - June 24, 2015 Getting to empathy! A key function of

More information

Understanding the Cultural Change Impacts of PLM Deployment on Organizations. Hermann Paetzold, PLM Systems Manager, Autoneum & Founder PLM Culture

Understanding the Cultural Change Impacts of PLM Deployment on Organizations. Hermann Paetzold, PLM Systems Manager, Autoneum & Founder PLM Culture Understanding the Cultural Change Impacts of PLM Deployment on Organizations Hermann Paetzold, PLM Systems Manager, Autoneum & Founder PLM Culture 1 When deploying PLM, many organizations are unaware of

More information

Innovation Across Borders Forum VBO-FEB Innovation Case Preparation Form

Innovation Across Borders Forum VBO-FEB Innovation Case Preparation Form Innovation Across Borders Forum VBO-FEB Innovation Case Preparation Form WHO Welke onderneming(en) werd(en) hierbij betrokken? (grootte, bedrijfssector, )? Met welke partner(s) (clusters, O&O-centrum,

More information

Hoe onze wereld aan het veranderen is

Hoe onze wereld aan het veranderen is Hoe onze wereld aan het veranderen is Michiel Schaalje CTO Cisco Nederland Sinds 1996 actief binnen Cisco Vanaf 2006 verantwoordelijk voor o.a. de gehele Nederlandse presales organisatie Richt zich vanuit

More information

CO-BRANDING RICHTLIJNEN

CO-BRANDING RICHTLIJNEN A minimum margin surrounding the logo keeps CO-BRANDING RICHTLIJNEN 22 Last mei revised, 2013 30 April 2013 The preferred version of the co-branding logo is white on a Magenta background. Depending on

More information

Denk aan 12/17/2012. What does an OML graduate do? MSc Operations Management & Logistics. Domain. Key strengths of the OML program

Denk aan 12/17/2012. What does an OML graduate do? MSc Operations Management & Logistics. Domain. Key strengths of the OML program What does an OML graduate do? MSc Operations Management & Logistics Specifieke voorlichting voor studenten BSc Technische Bedrijfskunde TU/e Denk aan Prof dr ir Jan Fransoo, Program Director Van een lege

More information

Making, Moving and Shaking a Community of Young Global Citizens Resultaten Nulmeting GET IT DONE

Making, Moving and Shaking a Community of Young Global Citizens Resultaten Nulmeting GET IT DONE Making, Moving and Shaking a Community of Young Global Citizens Resultaten Nulmeting GET IT DONE Rianne Verwijs Freek Hermens Inhoud Summary 5 1 Introductie en leeswijzer 7 2 Achtergrond en onderzoeksopzet

More information

6th Design & Emotion Conference 2008 Poster Brief Game Design for Personal Health Management: An Emotional and Educational Perspective

6th Design & Emotion Conference 2008 Poster Brief Game Design for Personal Health Management: An Emotional and Educational Perspective 6th Design & Emotion Conference 2008 Poster Brief Game Design for Personal Health Management: An Emotional and Educational Perspective Peter Kwok Chan, Ph.D. Department of Industrial, Interior, and Visual

More information

Strategic Innovation Program Customized Processed Food. Dr. Ronald Visschers (TNO) & Dr. Charon Zondervan (FBR-WUR)

Strategic Innovation Program Customized Processed Food. Dr. Ronald Visschers (TNO) & Dr. Charon Zondervan (FBR-WUR) & Strategic Innovation Program Customized Processed Food Dr. Ronald Visschers (TNO) & Dr. Charon Zondervan (FBR-WUR) & 2 Strategic Innovation Programs To strengthen collaboration Customized Processed Food

More information

Preview INTERNATIONAL STANDARD. Ergonomics - System of auditory and visual danger and information signals IS0

Preview INTERNATIONAL STANDARD. Ergonomics - System of auditory and visual danger and information signals IS0 INTERNATIONAL STANDARD IS0 11429 First edition 1996-I 2-l 5 Dit document mag slechts op een stand-alone PC worden geinstalleerd. Gebruik op een netwerk is alleen. toestaan als een aanvullende licentieovereenkomst

More information

InformatieAnalyse 0 : opereren op conceptueel niveau

InformatieAnalyse 0 : opereren op conceptueel niveau InformatieAnalyse 0 : opereren op conceptueel niveau de verschillende niveau s om naar een IS/DB te kijken noodzaak tot abstraheren/conceptualiseren i.v.m. complexiteit de conceptuele informatie-processor

More information

Cisco Small Business Fast Track Pricing Initiative

Cisco Small Business Fast Track Pricing Initiative Cisco Small Business Fast Track Pricing Initiative Highlights Het Cisco Small Business portfolio biedt u een breed scala aan producten waarmee u optimaal kunt inspelen op de vraag van uw mkb klanten. Zeker

More information

IBM Predictive Analytics Solutions

IBM Predictive Analytics Solutions IBM Predictive Analytics Solutions Koenraad De Cock Wannes Rosius 2014 IBM Corporation 2014 IBM Corporation 1 Agenda Overzicht van de IBM oplossingen De Academische- vs de Business-wereld, een reflectie

More information

Design methods for developing services

Design methods for developing services An introduction to service design and a selection of service design tools business challenge Design methods for developing services www.keepingconnected.co.uk About this document This is a brief introduction

More information

CONCEPT DESIGN STRATEGY & PRODUCTION STUDENTGUIDE. Course code JDE-STPRE.3V-13 Strategy & Production (ENG) Academic year 2014-2015. Version 1.

CONCEPT DESIGN STRATEGY & PRODUCTION STUDENTGUIDE. Course code JDE-STPRE.3V-13 Strategy & Production (ENG) Academic year 2014-2015. Version 1. STUDENTGUIDE Course code JDE-STPRE.3V-13 Strategy & Production (ENG) Academic year 2014-2015 Version 1.0 CONCEPT DESIGN Authors Rob van den Idsert Marvin Fernandes Hogeschool Utrecht, Utrecht 2014 STRATEGY

More information

Morningstar Advisor Work Station

Morningstar Advisor Work Station Morningstar Advisor Work Station Van distributiemodel naar een succesvol servicemodel BZB Congres - 7 November 2014 Ben Granjé Morningstar Benelux Morningstar the thirty second intro Leading provider of

More information

URBAN DEVELOPMENT TRUST

URBAN DEVELOPMENT TRUST URBAN DEVELOPMENT TRUST Possibilities & limitations for Dutch Urban Area Development Boudewijn Stumpel 1 Boudewijn Stumpel Urban Development Trust: possibilities & limitations for Dutch Urban Area Development

More information

Doorstroommogelijkheden in 3TU-verband in 2008 en 2009

Doorstroommogelijkheden in 3TU-verband in 2008 en 2009 Doorstroommogelijkheden in 3TU-verband in 2008 en 2009 Toelichting: In het onderstaande overzicht is per technische bacheloropleiding aangegeven welke masteropleidingen een drempelloze toelating, dan wel

More information

Design Document. Developing a Recruitment campaign for IKEA. Solve-

Design Document. Developing a Recruitment campaign for IKEA. Solve- Design Document Developing a Recruitment campaign for IKEA. Solve- 02 00 Chapter Index 01. INTRODUCTION 02. GENERAL INFORMATION Informational architecture Sitemap Use case Why use or not use Flash Flowchart

More information

Load Balancing Lync 2013. Jaap Wesselius

Load Balancing Lync 2013. Jaap Wesselius Load Balancing Lync 2013 Jaap Wesselius Agenda Introductie Interne Load Balancing Externe Load Balancing Reverse Proxy Samenvatting & Best Practices Introductie Load Balancing Lync 2013 Waarom Load Balancing?

More information

Voorbeeld. Preview ISO 16232-10 INTERNATIONAL STANDARD. Road vehicles Cleanliness of components of fluid circuits Part 10: Expression of results

Voorbeeld. Preview ISO 16232-10 INTERNATIONAL STANDARD. Road vehicles Cleanliness of components of fluid circuits Part 10: Expression of results INTERNATIONAL STANDARD ISO 16232-10 First edition 2007-06-01 Dit document mag slechts op een stand-alone PC worden geinstalleerd. Gebruik op een netwerk is alleen. toestaan als een aanvullende licentieovereenkomst

More information

Social media z hlediska byznysu Get Social 2013. November 2013

Social media z hlediska byznysu Get Social 2013. November 2013 Social media z hlediska byznysu Get Social 2013 November 2013 GOVERNANCE We distinct between Social Business and Social Enterprise, although there are interdependencies STRATEGY Press / Media Prospects

More information

- Use of vocabulary and grammar in small conversation.

- Use of vocabulary and grammar in small conversation. Course description Course title: Dutch Language II (Intermediate Basic) Course code: EN-IN-DLIM Domein: Bewegen & Educatie > Education Objectives - Understanding intermediate basic vocabulary: words (Dutch

More information

Voorbeeld. Preview. Dit document is een voorbeeld van NEN / This document is a preview by NEN

Voorbeeld. Preview. Dit document is een voorbeeld van NEN / This document is a preview by NEN Dit document mag slechts op een stand-alone PC worden geinstalleerd. Gebruik op een netwerk is alleen. toestaan als een aanvullende licentieovereenkomst voor netwerkgebruik met NEN is afgesloten. This

More information

CMMI version 1.3. How agile is CMMI?

CMMI version 1.3. How agile is CMMI? CMMI version 1.3 How agile is CMMI? A small poll Who uses CMMI without Agile? Who uses Agile without CMMI? Who combines both? Who is interested in SCAMPI? 2 Agenda Big Picture of CMMI changes Details for

More information

Energy Today and Tomorrow

Energy Today and Tomorrow Energy Today and Tomorrow Algemene informatie Samenvatting Secondary school students (15-16 years of age) learn in a learner-centred learning environment about energy use, fossil energy and renewable energies.

More information

~ We are all goddesses, the only problem is that we forget that when we grow up ~

~ We are all goddesses, the only problem is that we forget that when we grow up ~ ~ We are all goddesses, the only problem is that we forget that when we grow up ~ This brochure is Deze brochure is in in English and Dutch het Engels en Nederlands Come and re-discover your divine self

More information

ISACA Roundtable. Cobit and Grab@Pizza 7 september 2015

ISACA Roundtable. Cobit and Grab@Pizza 7 september 2015 1 ISACA Roundtable 7 september 2015 ISACA Roundtable Cobit and Grab@Pizza 7 september 2015 2015 KPN Corporate Market B.V. ISACA, is a registered trademark of the Information Systems Audit and Control Association

More information

Voorbeeld. Preview ISO 14518 INTERNATIONAL STANDARD. Cranes Requirements for test loads

Voorbeeld. Preview ISO 14518 INTERNATIONAL STANDARD. Cranes Requirements for test loads INTERNATIONAL STANDARD ISO 14518 First edition 2005-02-01 Cranes Requirements for test loads Dit document mag slechts op een stand-alone PC worden geinstalleerd. Gebruik op een netwerk is alleen. toestaan

More information

CUSTOMER EXPERIENCE DESIGN CUSTOMER EXPERIENCE DESIGN

CUSTOMER EXPERIENCE DESIGN CUSTOMER EXPERIENCE DESIGN 02 03 FIFTH QUADRANT Established in 1998, Fifth Quadrant is a Management Consultancy and Analyst Organisation specialising in: METHODOLOGIES USED CUSTOMER EXPERIENCE STRATEGY CUSTOMER EXPERIENCE RESEARCH

More information

Word -Introduction. Contents

Word -Introduction. Contents Introduction Everything about tables Mail merge and labels Refreshment of the basics of Word Increasing my efficiency : tips & tricks New in Word 2007 Standard - corporate documents What is new in Word

More information

Software product management. Inge van de Weerd

Software product management. Inge van de Weerd Software product management Inge van de Weerd Hoe ben je naar dit college gekomen? A. Lopend B. Met de fiets C. Met het openbaar vervoer D. Met de auto E. Anders Agenda Software Product Management Requirements

More information

Vergaderen in de toekomst Wilfried Post, Anita Cremers en Wessel Kraaij

Vergaderen in de toekomst Wilfried Post, Anita Cremers en Wessel Kraaij Vergaderen in de toekomst Wilfried Post, Anita Cremers en Wessel Kraaij Probleemstelling We vergaderen veel Iedere dag wel een keer Soms tot 50% van onze tijd En dat gaat toenemen Binnen en buiten de organisatie,

More information

PoliticalMashup. Make implicit structure and information explicit. Content

PoliticalMashup. Make implicit structure and information explicit. Content 1 2 Content Connecting promises and actions of politicians and how the society reacts on them Maarten Marx Universiteit van Amsterdam Overview project Zooming in on one cultural heritage dataset A few

More information

Does 360-degree Feedback work?

Does 360-degree Feedback work? Does 360-degree Feedback work? An exploratory study about the effect of 360-degree feedback assessments over time. 214233 Borsten, M.C.J. Turnhoutplantsoen 108 1066 NW Amsterdam Supervisor Tilburg University:

More information

IC Rating NPSP Composieten BV. 9 juni 2010 Variopool

IC Rating NPSP Composieten BV. 9 juni 2010 Variopool IC Rating NPSP Composieten BV 9 juni 2010 Variopool AGENDA: The future of NPSP Future IC Rating TM NPSP Composieten BV 2 Bottom line 3 Bottom line 4 Definition of Intangibles The factors not shown in the

More information

Dutch Mortgage Market Pricing On the NMa report. Marco Haan University of Groningen November 18, 2011

Dutch Mortgage Market Pricing On the NMa report. Marco Haan University of Groningen November 18, 2011 Dutch Mortgage Market Pricing On the NMa report Marco Haan University of Groningen November 18, 2011 Introductory remarks My comments are complementary: I do not focus so much on this market as such, more

More information

ruimtelijk ontwikkelingsbeleid

ruimtelijk ontwikkelingsbeleid 38 S a n d e r O u d e E l b e r i n k Digitale bestemmingsplannen 3D MODELLING OF TOPOGRAPHIC Geo-informatie OBJECTS en BY FUSING 2D MAPS AND LIDAR DATA ruimtelijk ontwikkelingsbeleid in Nederland INTRODUCTION

More information

INFLUENCER RELATIONS 2015

INFLUENCER RELATIONS 2015 REPORT INFLUENCER RELATIONS 2015 A Study Highlighting Current Approaches, Opportunities and Key Challenges Introduction 4 Key findings 5 Why invest in influencer relations? 9 Maximizing your influencer

More information

Voorbeeld. Preview ISO/TR 14105 TECHNICAL REPORT

Voorbeeld. Preview ISO/TR 14105 TECHNICAL REPORT TECHNICAL REPORT ISO/TR 14105 First edition 2001-10-15 Dit document mag slechts op een stand-alone PC worden geinstalleerd. Gebruik op een netwerk is alleen. toestaan als een aanvullende licentieovereenkomst

More information

FROM ENERGY SUPPLIER TO SMART SERVICES PROVIDER SMART GRID FLANDERS SUMMER SCHOOL 2012

FROM ENERGY SUPPLIER TO SMART SERVICES PROVIDER SMART GRID FLANDERS SUMMER SCHOOL 2012 FROM ENERGY SUPPLIER TO SMART SERVICES PROVIDER SMART GRID FLANDERS SUMMER SCHOOL 2012 1 The electricity sector has entered a major transition period The old world: Large centralized generation units (baseload,

More information

Understanding Crowd Behaviour Simulating Situated Individuals

Understanding Crowd Behaviour Simulating Situated Individuals Understanding Crowd Behaviour Simulating Situated Individuals Nanda Wijermans The research reported in this thesis was funded by the Netherlands Ministry of Defence ("DO-AIO" fund contract no TM-12). The

More information

Peer Assessment. Measuring & Monitoring Team Performances. Ir. Vincent Brugemann and Robert-Vincent de Koning Bsc. Challenge the future

Peer Assessment. Measuring & Monitoring Team Performances. Ir. Vincent Brugemann and Robert-Vincent de Koning Bsc. Challenge the future Peer Assessment Measuring & Monitoring Team Performances Ir. Vincent Brugemann and Robert-Vincent de Koning Bsc Delft University of Technology Challenge the future Presentation for TBM staff About Peer

More information

Voorbeeld PROOF/ÉPREUVE. Preview. Conformity assessment Requirements for bodies providing audit and certification of management systems.

Voorbeeld PROOF/ÉPREUVE. Preview. Conformity assessment Requirements for bodies providing audit and certification of management systems. TECHNICAL SPECIFICATION ISO/IEC TS 17021-3 First edition Dit document mag slechts op een stand-alone PC worden geinstalleerd. Gebruik op een netwerk is alleen. toestaan als een aanvullende licentieovereenkomst

More information

The Chinese market for environmental and water technology. Kansendossier China

The Chinese market for environmental and water technology. Kansendossier China The Chinese market for environmental and water technology Kansendossier China Kansendossier The Chinese market for environmental and water Technology Datum 2 5 2013 Agentschap NL is een agentschap van

More information

Hoe onze wereld aan het veranderen is

Hoe onze wereld aan het veranderen is Hoe onze wereld aan het veranderen is Frans Wittenberg CTO Cisco Sinds 2000 actief binnen Cisco Verantwoordelijk voor 3 systems engineering teams Verantwoordelijk voor partner organisatie,comerciële segment

More information

PLEASE SWITCH OFF YOUR MOBILE PHONE

PLEASE SWITCH OFF YOUR MOBILE PHONE PLEASE SWITCH OFF YOUR MOBILE PHONE 1 ALGEMENE VERGADERING VAN AANDEELHOUDERS PAPENDRECHT 8 MEI 2013 2 AGENDA 1 Opening 3 AGENDA 2 Discussion of the Annual Report of the Board of Management relating to

More information

Smart ICT for Weather and Water information and advice to Smallholders in Africa

Smart ICT for Weather and Water information and advice to Smallholders in Africa Smart ICT for Weather and Water information and advice to Smallholders in Africa Gijs Simons, eleaf Competence Center July 3, 2013 gijs.simons@eleaf.com eleaf and the Smart ICT Project Funded by IFAD (2011-2014),

More information

VIDEO CREATIVE IN A DIGITAL WORLD Digital analytics afternoon. Hugo.schurink@millwardbrown.com emmy.brand@millwardbrown.com

VIDEO CREATIVE IN A DIGITAL WORLD Digital analytics afternoon. Hugo.schurink@millwardbrown.com emmy.brand@millwardbrown.com VIDEO CREATIVE IN A DIGITAL WORLD Digital analytics afternoon Hugo.schurink@millwardbrown.com emmy.brand@millwardbrown.com AdReaction Video: 42 countries 13,000+ Multiscreen Users 2 3 Screentime is enormous

More information

Simulating Variable Message Signs Influencing dynamic route choice in microsimulation

Simulating Variable Message Signs Influencing dynamic route choice in microsimulation Simulating Variable Message Signs Influencing dynamic route choice in microsimulation N.D. Cohn, Grontmij Traffic & Transport, nick.cohn@grontmij.nl P. Krootjes, International School of Breda, pronos@ricardis.tudelft.nl

More information

Mobile: +31 6 48 26 19 29 1

Mobile: +31 6 48 26 19 29 1 , Roadmap 1 Social-economic developments.over de weg naar duurzame en goede zorg een beschouwing vanuit internationaal maatschappelijk-economisch perspectief NEVI zorgcongres 05-02-2015 2 Healthcare paradigm

More information

EMC CONSULTING SERVICES FOR MICROSOFT SHAREPOINT

EMC CONSULTING SERVICES FOR MICROSOFT SHAREPOINT EMC CONSULTING SERVICES FOR MICROSOFT SHAREPOINT Essentials Strategies for a successful Microsoft SharePoint initiative include: Create a clear, shared vision and a roadmap Leverage a user-centric design

More information

Changes in Pilot Control Behaviour across Stewart Platform Motion Systems

Changes in Pilot Control Behaviour across Stewart Platform Motion Systems Changes in Pilot Control Behaviour across Stewart Platform Motion Systems PROEFSCHRIFT ter verkrijging van de graad van doctor aan de Technische Universiteit Delft, op gezag van de Rector Magnificus prof.

More information

Tooway 2015 prices / prijslijst

Tooway 2015 prices / prijslijst Tooway Nederland Bergstraat 25 558BL Waalre +340-223656 mailbox@rian-bv.nl info@internetbysatellite.eu Hardware en B2B prijzen zijn excl.btw. Consumer Abonnement prijzen zijn incl. Btw. Tooway 205 prices

More information

Vragen. Software development model. Software development model. Software development model

Vragen. Software development model. Software development model. Software development model Vragen Noem de belangrijkste activiteiten in een software engineeringsproject Welke vormen van onderhoud kan men onderscheiden? Karakteriseer het waterval model Waterfall model Document oriented Suited

More information

Principles of Fund Governance BNP Paribas Investment Partners Funds (Nederland) N.V.

Principles of Fund Governance BNP Paribas Investment Partners Funds (Nederland) N.V. Principles of Fund Governance BNP Paribas Investment Partners Funds (Nederland) N.V. Versie november 2012 Inleiding Het doel van de Principles of Fund Governance (verder Principles ) is het geven van nadere

More information

AGILE & SCRUM. Revised 9/29/2015

AGILE & SCRUM. Revised 9/29/2015 AGILE & SCRUM Revised 9/29/2015 This Page Intentionally Left Blank Table of Contents Scrum Fundamentals Certified Course... 1 Scrum Developer Certified (SDC)... 2 Scrum Master Certified (SMC)... 3 Scrum

More information

Social media governance Harnessing your social media opportunity

Social media governance Harnessing your social media opportunity www.pwc.co.uk/riskassurance Social media governance Harnessing your social media opportunity June 2014 Social media allows organisations to engage with people directly, express their corporate personality

More information

Taveirne Rigole References of the Past, the Present & the Future

Taveirne Rigole References of the Past, the Present & the Future Taveirne Rigole References of the Past, the Present & the Future Luc & Hilde Sioen Moorslede 2 times 1 National La Souterraine With «Indira» and «Miss La Souterraine» direct Taveirne Rigole 1 International

More information

Implementing a new Core Banking System by Building a Project Brand and Leveraging the Power of Storytelling

Implementing a new Core Banking System by Building a Project Brand and Leveraging the Power of Storytelling Implementing a new Core Banking System by Building a Project Brand and Leveraging the Power of Storytelling By Introduction Background The National Bank of Abu Dhabi is in the midst of an ambitious growth

More information

Index. 1. Case background 2. What did we test? 3. The results! 4. About Online Dialogue. How the usability of the internal search module

Index. 1. Case background 2. What did we test? 3. The results! 4. About Online Dialogue. How the usability of the internal search module internal search optimization with instant search How the usability of the internal search module lifted the conversion rate of this audience with 49% Index 1. Case background 2. What did we test? 3. The

More information

Self assessment tool. The Leadership Framework. Leadership Academy

Self assessment tool. The Leadership Framework. Leadership Academy The Leadership Framework Self assessment tool Leadership in the health and care services is about delivering high quality services to patients by: demonstrating personal qualities working with others managing

More information

Concept Design. Gert Landheer Mark van den Brink Koen van Boerdonk

Concept Design. Gert Landheer Mark van den Brink Koen van Boerdonk Concept Design Gert Landheer Mark van den Brink Koen van Boerdonk Content Richness of Data Concept Design Fast creation of rich data which eventually can be used to create a final model Creo Product Family

More information

Spread. B&R Beurs. March 2010

Spread. B&R Beurs. March 2010 B&R Beurs March 2010 Spread Find out about the latest investment proposals of B&R's investment groups. Check the agenda, and the upcoming activities we organized for you! B&R Beurs Website: www.bnrbeurs.nl

More information

Instructies Tester Update DEHNrecord DRC LC M3

Instructies Tester Update DEHNrecord DRC LC M3 NL GB Instructies Tester Update DEHNrecord DRC LC M3 M3+ Bliksembeveiliging Overspanningsbeveiliging Veiligheidsmateriaal Vertegenwoordigd door: Conduct Nederland Stockholm 31 2993 LM Barendrecht Tel.

More information