Sandra Vandorpe : Vice President Human Resources, Belgacom Wim Van de Voorde: Change manager Human Resources, Belgacom Laurence Hamer: Belgacom

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1 Sandra Vandorpe : Vice President Human Resources, Belgacom Wim Van de Voorde: Change manager Human Resources, Belgacom Laurence Hamer: Belgacom Employee Solutions Marketing Manager, Belgacom

2 Belgacom : Scope today TowersHet nieuwe werken Homeworking in Phase een 1 aantalnew stellingen : resto Ambassador plan Q3/2012 Diversified laptop offer 1. Stelling 2. Stemmen 3. Discussie 05/4 18/4 16/5 4. Belgacom s view 30/5 Social media Corporate devices 16/9 Homeworking Phase 2 Homeworking Phase 3 All 01/10 Cafetaria plan 24/10 Lync 2013 Full collaboration 2014 Lync 2013 Soft phone+ integr mobile Doc Mgt Conclusie Launch Flex Flexdesk pilot Lync 2013 client Share point 2013 / social Time saving account Flexdesk Towers Sensitivity : "Unrestricted" Flexibility works

3 Stelling 1 : Het Nieuwe Werken is een modeverschijnsel 3/25/2014 3

4 Once..

5

6 Stelling 2 : Het Nieuwe Werken is vooral een kost 3/25/2014 6

7 Our journey so far 2014 wings Flexibility works march Q4 Customer is king 2010 Digital natives & IT consumerisation KSQ people blueprint CAO Social collaboration State of the art tools Engaging workplace Aurora Haasrode move Flexdesk Document mgt Digital natives DWP digital work place program We tell it our customers We sell it to our customers

8 Rethink within Belgacom: 5 corporate key drivers/benefits selected Revenue growth Practice what we preach Customers Use what we Sell Dynamic & empowered place to work (& to buy from) Image & Reputation Employee engagement Work any time, anywhere, any device Enable a culture of trust, empowerment & accountability Support ambassadorship Operational efficiency Capacity to innovate Real estate optimisation Mobility cost reduction Productivity of workforce Open, driven collaborative work force

9 Stelling 3 : Het Nieuwe Werken is Thuiswerken 3/25/2014 9

10 FLEX is more than homeworking! in the office at home at customers on the go We rethink the way we work as a workplace independent from time, place and technology. Flex embraces all employees, to benefit from the initiative. Technology DW P Workplace People

11 by leveraging on our own technology make Belgacom a better place to work for and to do business with External social media mobile printing Lync for all Social enterprise ( based On sharepoint2013) AnyDocs Ambassador plan (FR) CYOD TECH-NOLOGY DWP Trust Responsiblity PEOPLE Self-reliance G2G Efficiency, Collaboration, Work-life balance Mgt by objectives Agile Customer centricity Engagement WORK-PLACE Connect, collaborate, communicate differently & better Mobility plan (FR) Homeworking Time savings account (FR Flex desk Towers restaurant Technology = optimising means /tools Workplace = organising the physical environment, but also working conditions ( e.g. flexible reward) People = working together, culture 11

12 But homeworking is an important aspect of NWOW! Results presented 18 th of March 2014 Slide 12

13 Homeworking policy This Homeworking Policy will allow employees with the appropriate job role and personal competencies, who have an internet connection at home and an Ambassador Plan subscription, to work up to 40% of their work time from home, on a voluntary basis and based on a principle agreement between manager and employee. Eligible population: level 1, Sales and 2b (provided the adoption of an appropriate performance management system). Each time the employee (with a Homeworking Agreement) wants to work from home, the N+1 has to agree upfront. Registration in Outlook Calendar and e-absences. Homeworking is not a right for the employee and it cannot be enforced by the N+1. The N+1 can define days on which the employee can not work remotely. Homeworking can be combined with late arrival to/early departure from the office. Homeworker has to open outlook calendar and professional contact details to all colleagues. Use of Lync mandatory when working from home. All regulations and policies remain applicable. Working time remains unchanged (no more, no less working time regulation as a guideline) Working from home will not change anything to the employee s remuneration (e.g. no change to the calculation of meal vouchers, no additional premium or allowance) Homeworking is covered by the work accidents insurance.

14 Homeworking results No 40% Yes 60% Effects of Homeworking 97% perceives a productivity boost 90% feels a positive effect on company image 73% is a better Ambassador 68% of teamleaders confirm that homeworking has a positive impact on results 79% of employees say to have clear discussions about when they can (or not) do homeworking Average of homeworking per week 9% < half day 8% 23% 1 half day 1 whole day 1,5 day 20% 40% 2 whole days 3/25/

15 Stelling 4 : Het Nieuwe Werken is enkel voor grote organisaties 3/25/

16 Stelling 5 : Het Nieuwe Werken is een HR aangelegenheid 3/25/

17 FLEX is a X-company journey! in the office at home at customers on the go We rethink the way we work as a workplace independent from time, place and technology. Flex embraces all employees, to benefit from the initiative. Technology DW P Workplace People Connect Collaborate Communicate

18 Technology 3/25/2014

19 Manage your user adoption pays off Lync adoption Sessions per month KPI Baseline (04/13) result November November increase IM Chat % Videochat % Videoconferencing %

20 Workplace Facilities translated our dream: Introduction of FlexDesk Basic business case principle: Balance between investment in interior design versus investment in people and IT. Principles: Activity Based Working Desks, Lockers & Food: mutual respect Gradually new IT tools

21 With Activity Based Workplaces

22 And a new backpack of office tools. optional Laptop Keyboard Laptop support bag Screen headset Locker: yes/paper: no

23 Homeworking Mobility Ambassador plan Time saving HR translated the dream: Flexible rewards

24 Ambassador Plan in 2013 Device every 2 years Internet Everywhere Maxi No Limit National No Limit Fix to Mobile Happy Time International Belgacom TV TV Everywhere + 1GB Internet Mobile + 1 GB Internet on GSM 30 Mbps Smart Ambassador Unlimited national calls Unlimited SMS/MMS Proxi Comfort Proximus Call to All Countries 5 GB Unlimited Wi-Fi (Home + Fon) 98% of all employees has at least 1 product Slide 24

25 Mobility Plan Slide 25

26 Time Saving Account To offer additional flexibility in end-of-career arrangement by saving time trough out your career Selection Conversion Use of days For all employees with undefined term contract Max 20 days per year Choice in January for the concerned year incentive 1) Individual bonus or Sales Bonus 2) 13 th month or End-year premium 10 years before legal pension (from 55 years) Approval from N+1 Unused days are reimbursed Years X X+1 X+2 Years

27 Belgacom offer Slide 27

28 Belgacom employee solutions offer Creative remuneration & NWOW s implementation mean Belgacom Packs for Employee for the connectivity to be mobile Belgacom Mobile for Employee for the mobile communication Belgacom Devices for Employee for the tools to be mobile Belgacom Employee Privilege Program extra advantages Slide 28

29 Example: Belgacom Monthly subscription: 46,20 Net value per year: 12 x 46,20 (incl. VAT) ( 38,18 excl. VAT) (incl. VAT) of 554,40: Employer costs Salary increase for the employee 554,40 offered by employer: Employee costs Employer costs + Payroll tax and additional charges (42%) + 401,46 = Taxable basis ( 955,86 ) Internet Everywhere Maxi subscription: 12 x 38,18 (excl. VAT) 458,16 + Employee's social security contribution (13.07%) + 143,71 = Gross salary increase ( 1.099,58 ) Benefit in kind at the charge of the employee * Employer's social security contribution (35%) 384,85 * If the benefit in kind is declared on tax slips, social security contributions are due. This benefit in kind includes VAT which the employer has to transfer to the Belgian State. 25/03/2014 Slide 29

30 Stelling 6 : Medewerkers wachten op het nieuwe werken, er zal geen weerstand zijn 3/25/

31 Manage Change change management = making the user adoption happen 5 building blocks: Change Impacts Population impact analysis (PIA) Risk& Change Enablement Overall story line Executive alignment Communication plan Education plan Set, brand and promote the aspiration Explicit the WIFM Know and manage your key stakeholders Role model What, why, when, how Appropriate tone voice, transparent & repetitive, build coherence Increase the knowledge & literacy Make people capable

32 Stelling 7: Goede afspraken maken goede vrienden. Alles moet duidelijk beschreven worden in regels en policies. 3/25/

33

34

35 The New Way of Working for Belgacom The new way of working is about organizing your business around your people (employees, customers & partners) Trust your employees with result oriented objectives, resulting in more flexibility, productivity & efficiency, while your people become more engaged. A new way of working will fit to the activity needs of your people at any time & any place, thanks to the right collaboration tools, independently from the work environment.

36 3/25/2014

37 Stelling 8 : In mijn bedrijf zijn we al gestart met het nieuwe werken of plannen we binnenkort te starten 3/25/

38 Belgacom Engage is the start of a journey, we will guide you through.

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