Installing the Citrix Receiver Client

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1 USC Marshall School of Business Marshall Information Services Virtual Lab Applications Installing the Citrix Receiver Client for Macs You can use Citrix Virtual Lab applications either through MyMarshall using the Web App or by using the Citrix Receiver Client. This guide covers installing and using the Citrix Receiver Client on a Mac computers. The Citrix Virtual Lab allows Marshall faculty, students, and staff to use most applications installed on Marshall lab computers and instructor stations from home or another remote location. It is useful when you need to use an application which is not installed on your home PC / Mac or would like to access your network drive remotely. Note that the applications are not actually downloaded to your home PC -- computing takes place on Marshall servers; however, from your perspective, it appears as though you are running the applications on your own PC. Applications appear on your screen; you can manipulate them using your mouse and keyboard; and you can open & save files. Please note that Citrix contains most Marshall Lab Applications but not all. If there is a Marshall Lab Application you need Citrix access to, please make a request of the Marshall Help Desk to put the application on Citrix. The Marshall Help Desk can be reached at (213) or This guide has three Parts: Installing the Citrix Receiver Client Using the Citrix via the Receiver Where to Save Files to Avoid Losing your Work (Very Important be sure to Read this!!!) Installing the Citrix Receiver Client The first time you use the Citrix Receiver client, you must download it. This only needs to be done once on a computer. 1. Start your web browser and go to: The page should detect the operating system you are using and give you a download button that is appropriate for it. In this example I am using a Mac. 2. Click the download button. If the button does not reflect your operating system, click this link to find your computer's OS. After the installation file downloads, you should get the pop-up window shown. 3. Click "Continue" to begin the installation process. Marshall School of Business - USC CITRIX_via_Receiver_Mac_v2.doc 8/7/14 Page 1 of 5

2 4. At the License Agreement click "Continue". 5. Click "Agree". 6. To proceed with the standard installation, click "Install". 7. Depeding upon your computer's security settings, you may be prompted to type the administrator name and passwordyou re your computer. Once typed, click "OK". 8. Once the installation of the Citrix Receiver client is complete click "Close". Marshall School of Business - USC CITRIX_via_Receiver_Mac_v2.doc 8/7/14 Page 2 of 5

3 Logging into and Using the Citrix Receiver Client Desktop The Citrix Receiver client should now be installed on your computer. If this is the first time you have used it, your first task will be to place the applications you wish to use on the Citrix Receiver Desktop. Once there you can begin accessing them. 1. Click the Citrix Receiver button and select "Open Citrix Receiver". (This will be your access point to running the Citrix Receiver.) 2. At Enter your work or server address, type: apps.marshall.usc.edu 3. Click "Next". 4. At Domain\User, type your Marshall username prceeded by marshall.edu\ For example, user "ttrojan" would type: marshall.edu\ttrojan 5. Type your Marshall password. 6. Click "Log On". You are now logged into the Citrix Receiver client. Your next step is to add the application(s) you wish to use to the Receiver Desktop. 7. Click the + sign to open the applications menu. Marshall School of Business - USC CITRIX_via_Receiver_Mac_v2.doc 8/7/14 Page 3 of 5

4 Use this menu to add any apps you plan on using either now or in the future to the Receiver Desktop. (You can add more later too it's not a one time offer.) 8. Click a category then click the app(s) you would like to add to the Receiver Desktop. 9. Launching Citrix Apps After you have added Citrix applications to the Citrix desktop, you can launch them by clicking them from the Citrix desktop. (See the next page for important information on how to avoid losing your work!) Marshall School of Business - USC CITRIX_via_Receiver_Mac_v2.doc 8/7/14 Page 4 of 5

5 Important Information About Saving - Please Read to Avoid Losing Your Work!!! Citrix creates virtual drives that will not retain your files once you end your Citrix session. You should never save to the virtual drives. Unfortunately, it is a little tricky telling the difference between Citrix virtual drives and your actual drives. Note that it is always safe to save to a memory stick and if you are a faculty or staff member it is safe to store to your N drive. See the illustration below to see where it is and is not safe to save to. UNSAFE LOCATIONS DO NOT SAVE HERE! These are virtual drives. Do not save to them when working within a Citrix application. It will appear to work and even allow you to open saved files but when you end your Citrix session the files you saved will cease to exist. SAFE LOCATIONS FACULTY AND STAFF If you are a Marshall faculty or staff member it is safe to store to your personal N drive, the shared Z drive, or one of your departmental drives. SAFE LOCATIONS All USERS These are all safe locations to save files to. Generally, if a drive contains the word "on" it is an actual drive and is safe to save to. When you go to save the pop-up to the right usually appears. You can specify save access under "Preferences" within the Citrix Receiver icon. Marshall School of Business - USC CITRIX_via_Receiver_Mac_v2.doc 8/7/14 Page 5 of 5

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