Symantec Business Critical Services for the Enterprise
|
|
- Jack Peters
- 7 years ago
- Views:
Transcription
1 Symantec Business Critical Services for the Enterprise Business Critical Services
2 True protection and mitigation of risks. Deep knowledge of your environment. A strong connection to your business. That s more than just support that s business critical services. Information is the currency of today s enterprise. Yet the security and availability of that information are increasingly at risk. You need to know that your data will be available and protected from system failures while fending off increasingly more complex, frequent, and malicious security risks. You need Business Critical Services, a portfolio of options that helps ensure that your infrastructure is fully protecting your business. Whether you need protection across all of your security and availability products, or for a single technology only, our portfolio of Business Critical Services has the right plan for your business. Protect your information and infrastructure Business Critical Services offers you the highest level of protection for your Symantec technologies. We provide a range of options from the highest level of responsiveness to personalized, proactive services that are highly regarded in the industry. Our portfolio of offerings provides you with three levels of service for you to choose from based upon your business needs: Responsive Advanced Access provides expedited, direct access to advanced line support engineers 24x7 priority case handling Accelerated service level targets Responsive and Personalized Remote Product Specialist provides product specific support coverage delivered by a designated single technical point of contact backed up by a team of advanced line engineers Deep product knowledge results in rapid issue diagnosis and enables quicker problem resolution Responsive, Personalized and Proactive Premier (Datacenter, National and Global) entitles you to an elite team of designated support engineers who intimately understand your complex IT environment, processes, and culture This greater environmental knowledge translates to faster issue resolution and risk mitigation Regular onsite visits, pro active services and account reviews to ensure you get maximum benefit from your installed Symantec solutions Flexible packages range from a single data center to worldwide coverage Manage your IT risks better By partnering with Business Critical Services, you help reduce your IT risk. Our processes and best practices result in faster problem identification, resolution, and issue containment. All of this can translate into greater uptime and higher levels of service to your internal and external clients. 2
3 If you are truly serious about business continuity and if you are truly serious about getting the mo st from your infrastructure investment, you must have Symantec Business Critical Services. Brad Wood Senior Director, Enterprise Operations, Corrections Corporation of America Our Commitment to Accelerated Responsiveness When you turn to Symantec s Business Critical Services for protection of your most critical assets, we commit to deliver our highest level of responsiveness. With each call to our global support centers, Priority Call Queuing moves your call to the top of the queue, placing your cases above those of other non-bcs support customers. With industry-leading service-level targets, we can assure you that your needs will be serviced by Symantec s most senior technical experts, and managed by your Business Critical Services team of professionals. Expedited access to a support team that understands your complex environment With Business Critical Services, you have an inside track to our most experienced support technicians and the quickest route to issue resolution. You ll speak with advanced line support engineers who have deep knowledge in a specific technology, putting you in direct contact with the elite technical expertise your business demands. Talk to our advanced line engineers to get your problem solved quickly! We re not just your support team we re part of your business Symantec Business Critical Services cultivates a close, ongoing working relationship between your organization and ours. We are your advocates within and your link into the Symantec Corporation. Working alongside your team and your IT groups, we learn how your complex environment functions. You can trust us to help you resolve issues faster and mitigate security or availability threats. As you select greater coverage across products or locations, you will experience increased account management and proactive planning. Product-specific coverage is supported by a Remote Product Specialist who is an expert in one particular product category. This technical contact works to solve your product-specific critical issues and is backed by a team that will assist you outside of normal business hours. If you have multiple Symantec technologies deployed across a single data center or worldwide, our Business Critical Services DataCenter, National, and Global packages may be right for you. When you select coverage across products, you are assigned a Symantec Business Critical Account Manager as a single point of contact who is focused on your success. You will receive: Personalized account planning and management services that provide proactive advice and assistance for Symantec security or availability products Expedited access to alerts and collaborative remediation planning Remote or onsite support services Your Business Critical Account Manager can access resources from anywhere in the Symantec organization to help deliver the availability and security solutions you need. 3
4 Personalized. Proactive. Responsive. Exclusive. A combination of our most advanced services keeps your IT assets available and secure. Personalized account planning, proactive assessments, reports, and alerts Planning begins from day one with Symantec Business Critical Services. Depending on the service package you select, we work with you to create an Account Support Plan that outlines the unique support requirements of your operational environment. A Network Link Assessment is also conducted by a Business Critical Engineer to help identify and address underlying problems in your network that may lead to degraded performance in your applications. For our premier offerings, we review your Case History Reports and progress against your Account Support Plan on a semiannual or quarterly basis. These reviews allow us to help you identify recurring support issues and trends and take action to continuously improve the support of your Symantec availability and security solutions. In addition to ongoing Impact Alerts, reports that identify and help prevent potential software functionality issues, we provide Symantec Early Warning Services to further bolster your security solutions. Two different service offerings are available to provide detailed vulnerability analyses, risk mitigation recommendations, and reliable insights that are tailored to your unique business needs: Symantec DeepSight Threat Management System alerts customers to targeted attacks and is the first early warning service to offer security alerts with risk ratings for potentially unwanted programs such as adware and spyware. These highly personalized alerts provide actionable information to help organizations mitigate vulnerabilities before they can be exploited. Symantec DeepSight Alert Services provide personalized vulnerability, malicious code, and new spyware and adware alerts, along with mitigation information and links to patches to bridge the gap between security awareness and action. Access to technical expertise onsite or remote Should you require onsite assistance for a critical issue at a production location, a Business Critical Engineer can be dispatched to resolve the issue onsite in collaboration with your staff and our global support center resources. Exclusive Symantec education opportunities User knowledge is your first line of defense against downtime and security threats. As a Business Critical Services customer, you have exclusive access to education discounts and a free skills assessment to continually strengthen your organization s in-house expertise. 4
5 A breadth and depth of data availability and security services. Choose the plan that suits your needs. A comprehensive look at Symantec Business Critical Services Enterprise Support Services Severity One Inintial Response Time Goals Telephone Access to Support Engineers Downloadable software upgrades, updates, and patches Designated Callers Essential Support Advanced Access Business Critical Services* Premier Remote Product Specialist DataCenter National Global 30 minutes 15 minutes 15 minutes 15 minutes 15 minutes 15 minutes 24x7x365 24x7x365 24x7x365 24x7x365 24x7x365 24x7x365 Six per product title Unlimited Six per product family Unlimited Unlimited Unlimited Priority Call Queuing Advanced Line Engineers Remote Product Specialist Business Critical Account Manager (BCAM) Designated BCAM Designated BCAM Assigned Business Critical Engineer (BCE) Onsite Visits (fly-to-site) Option Tailored Account Support Plan Account Reviews Semiannually Quarterly Account Case History Reports Network Link Accessment Option Impact Alerts *Essential Support is a prerequisite for purchasing any of the Business Critical Services offerings. Global BCAM Quarterly 5
6 Location-specific and product-specific coverage that provides peace of mind Whether you have one product or several, or whether you have one site or multiple locations, we have the expertise to protect you. We understand your environment and know that you simply cannot afford unplanned downtime or unmitigated risk. Choose Business Critical Services to protect your availability or security solutions. Or choose both and be fully covered. By consulting with customers on how to streamline and improve support services, Symantec has gracefully merged the best aspects of advanced security and availability support offerings that mitigate risks to our mission-critical systems. Symantec provides the Renault F1 Team with support coverage that is vital to preventing data loss that would severely impact our competitiveness in delivering state-of-the-art racing designs. Graeme Hackland IT Manager, Renault F1 Team
7
8 About Symantec Symantec is a global leader in providing security, storage and systems management solutions to help businesses and consumers secure and manage their information. Headquartered in Cupertino, Calif., Symantec has operations in more than 40 countries. More information is available at Symantec has worldwide operations in more than 40 countries. For specific country offices and contact numbers please visit our Web site. For product information in the U.S., call toll-free 1 (800) Symantec Corporation World Headquarters Stevens Creek Boulevard Cupertino, CA USA +1 (408) (800) Copyright 2009 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, and DeepSight are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners /09 For details on product coverage for your area, call toll-free 1 (800) or visit
Symantec Business Critical Services for the Enterprise
Symantec Business Critical Services for the Enterprise Information is the currency of today s enterprise. Yet that information is increasingly at risk. Downtime is expensive, and IT departments can t afford
More informationSymantec Enterprise Support Services Handbook for Essential Support and Basic Maintenance
Symantec Enterprise Support Services Handbook for Contents Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Symantec Enterprise Support Services............................
More informationData Sheet: IT Compliance Payment Card Industry Data Security Standard
The (PCI, or PCI DSS) was developed by the PCI Security Standards Council to assure cardholders that their details were secure during payment card transactions. The Council, which now governs the Standard,
More informationMyOfficePlace Business Critical Services Handbook
MyOfficePlace Business Critical Services Handbook 1. Support overview Mission statement MyOfficePlace LTD. is committed to responding quickly to your inquiries. We will help you ensure that your IT environments
More informationThreat and Vulnerability Management Plan
WHITE PAPER: ENTERPRISE SECURITY Threat and Vulnerability Management Plan Volker Rath Technical Lead, Consulting Services, EMEA Symantec Security Services December 2006 White Paper: Enterprise Security
More informationMANAGED SECURITY SERVICES
MANAGED SECURITY SERVICES True Managed Security Services give you the freedom and confidence to focus on your business, knowing your information assets are always fully protected and available. Finding
More informationPREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK
MAXIMIZE PERFORMANCE AND REDUCE RISK 1 BROCHURE COMPLEXITIES IN MISSION CRITICAL SYSTEMS CONTINUE TO INCREASE Mission critical communications systems have become increasingly complex as more features and
More informationEndpoint Security More secure. Less complex. Less costs... More control.
Endpoint Security More secure. Less complex. Less costs... More control. Symantec Endpoint Security Today s complex threat landscape constantly shifts and changes to accomplish its ultimate goal to reap
More informationManaged Security Services D e l i vering real-time protection to help organizations st r e n g t h e n their security posture in the face of today s
Managed Security Services D e l i vering real-time protection to help organizations st r e n g t h e n their security posture in the face of today s emerging threats. In today s sophisticated online env
More informationData Sheet: Archiving Altiris Server Management Suite 7.0 from Symantec Essential server management: Discover, provision, manage, and monitor
Essential server management: Discover, provision, manage, and monitor Overview Complexity with physical and virtual machine proliferation increases the challenges involved in managing servers. Server administrators
More informationData Sheet: Server Management Altiris Server Management Suite 7.0 Essential server management: Discover, provision, manage, and monitor
Essential server management: Discover, provision, manage, and monitor Overview Complexity with physical and virtual machine proliferation increases the challenges involved in managing servers. Server administrators
More informationVCE SUPPORT OVERVIEW. Investment Protection and Welcome Peace of Mind
vce.com VCE SUPPORT OVERVIEW VCE provides the world s most advanced converged infrastructure, offering unmatched simplicity while delivering the extraordinary efficiency and business agility made possible
More informationPayment Card Industry Standard - Symantec Services
Payment Card Industry Standard - Symantec Services The Payment Card Industry Data Security Standard (PCI, or PCI DSS) was developed by the PCI Security Standards Council to assure cardholders that their
More informationCisco Unified Computing Support and Warranty Services
Cisco Unified Computing Cisco Unified Computing Services The Cisco Unified Computing System provides the foundation for a broad spectrum of virtualization initiatives that can reduce equipment and operating
More informationSymantec Residency and Managed Services
Symantec Residency and Managed Services Flexible options for staff augmentation and IT out-tasking Symantec Global Services Confidence in a connected world. Symantec Residency and Managed Services provide
More informationSYMANTEC MANAGED SECURITY SERVICES. Superior information security delivered with exceptional value.
SYMANTEC MANAGED SECURITY SERVICES Superior information security delivered with exceptional value. A strong security posture starts with a smart business decision. In today s complex enterprise environments,
More informationPayment Card Industry Data Security Standard
Symantec Managed Security Services support for IT compliance Solution Overview: Symantec Managed Services Overviewview The (PCI DSS) was developed to facilitate the broad adoption of consistent data security
More informationSymantec Security Compliance Solution Symantec s automated approach to IT security compliance helps organizations minimize threats, improve security,
Symantec Security Compliance Solution Symantec s automated approach to IT security compliance helps organizations minimize threats, improve security, streamline compliance reporting, and reduce the overall
More informationADVANCING SECURITY, TOGETHER
SY M A N T E C S E C U RE ON E G U ID E LAST REVISED J U N E 2016 ADVANCING SECURITY, TOGETHER T H R I V E I N T H E F A S T - G R O W T H S E C U R I T Y M A R K E T S e c urit y Focused E a s ie r Ac
More informationData Sheet: Endpoint Security Symantec Protection Suite Enterprise Edition Trusted protection for endpoints and messaging environments
Trusted protection for endpoints and messaging environments Overview Symantec Protection Suite Enterprise Edition creates a protected endpoint and messaging environment that is secure against today s complex
More informationSymantec Managed PKI for SSL Support Overview. How to get quick and convenient customer support
WHITE PAPER: SYMANTEC MANAGED PKI FOR SSL SUPPORT OVERVIEW Symantec Managed PKI for SSL Support Overview How to get quick and convenient customer support Symantec Managed PKI for SSL Support Overview CONTENTS
More informationSymantec Client Management Suite 8.0
IT Flexibility. User Freedom. Data Sheet: Endpoint Management Overview of Symantec Client Management Suite Symantec Client Management Suite automates time-consuming and redundant tasks for deploying, managing,
More informationNorth American Electric Reliability Corporation (NERC) Cyber Security Standard
North American Electric Reliability Corporation (NERC) Cyber Security Standard Symantec Managed Security Services Support for CIP Compliance Overviewview The North American Electric Reliability Corporation
More informationSymantec Protection Suite Enterprise Edition for Servers Complete and high performance protection where you need it
Complete and high performance protection where you need it Overview delivers high-performance protection against physical and virtual server downtime with policy based prevention, using multiple protection
More informationSymantec Cyber Security Services: DeepSight Intelligence
Symantec Cyber Security Services: DeepSight Intelligence Actionable intelligence to get ahead of emerging threats Overview: Security Intelligence Companies face a rapidly evolving threat environment with
More informationSymantec Security Program Assessment
Leverage security maturity to prioritize achievement of enterprise goals The Symantec Security Program Assessment evaluates the maturity of your information security program providing an understanding
More informationVeritas Cluster Server by Symantec
Veritas Cluster Server by Symantec Reduce application downtime Veritas Cluster Server is the industry s leading clustering solution for reducing both planned and unplanned downtime. By monitoring the status
More informationPOWER. Your Partners in Availability POWER
Your Partners in Availability The Service Arm for All Liebert Products We have the industry-leading technical expertise, top onsite response times and the most sophisticated parts logistics in the industry.
More informationSymantec Critical System Protection Agent Event Viewer Guide
Symantec Critical System Protection Agent Event Viewer Guide Symantec Critical System Protection Agent Event Viewer Guide The software described in this book is furnished under a license agreement and
More informationBCS Premier Services Service Description
Service Overview The Symantec Business Critical Services Premier services (the Service ) are value added support services that can be configured to meet the discrete needs of Customer that combine personalized
More informationSymantec Global Intelligence Network 2.0 Architecture: Staying Ahead of the Evolving Threat Landscape
WHITE PAPER: SYMANTEC GLOBAL INTELLIGENCE NETWORK 2.0.... ARCHITECTURE.................................... Symantec Global Intelligence Network 2.0 Architecture: Staying Ahead of the Evolving Threat Who
More informationOracle Advanced Customer Support Services Slavko Rožič Support Director
Oracle Advanced Customer Support Services Slavko Rožič Support Director slavko.rozic@oracle.com Agenda Oracle Customer Services Advanced Customer Support Services Portfolio Annual
More informationDOWNTIME BREACHES DATA LOSS. SYMANTEC TECHNICAL SERVICES HELP YOU AVOID THEM.
DOWNTIME BREACHES DATA LOSS. SYMANTEC TECHNICAL SERVICES HELP YOU AVOID THEM. Symantec Technical Services 2015 Symantec Corporation. All rights reserved. Go ahead, you ve got There s More to Protect By
More informationSymantec Enterprise Vault for Lotus Domino
Symantec Enterprise Vault for Lotus Domino Store, Manage and Discover Critical Business Information Overview Industry-leading email archiving for Lotus Domino With the recognition that email has become
More informationDEDICATED SUPPORT IS ESSENTIAL TO YOUR SUCCESS
ENTERPRISE SUPPORT DEDICATED SUPPORT IS ESSENTIAL TO YOUR SUCCESS Selecting and implementing the right software to run your business is only part of your challenge. PERSONALIZED SUPPORT FOR ENTERPRISE-CLASS
More informationHow To Protect Your Network From Attack From A Network Security Threat
Cisco Security Services Cisco Security Services help you defend your business from evolving security threats, enhance the efficiency of your internal staff and processes, and increase the return on your
More informationSymantec Cyber Threat Analysis Program Program Overview. Symantec Cyber Threat Analysis Program Team
Symantec Cyber Threat Analysis Program Symantec Cyber Threat Analysis Program Team White Paper: Symantec Security Intelligence Services Symantec Cyber Threat Analysis Program Contents Overview...............................................................................................
More informationUNITED TECHNOLOGIES CARRIER CORPORATION. Remote Monitoring MONITORING YOUR BUILDING 24/7 SO YOU DON T HAVE TO
UNITED TECHNOLOGIES CARRIER CORPORATION Remote Monitoring MONITORING YOUR BUILDING 24/7 SO YOU DON T HAVE TO One Source for Total Peace of Mind HVAC/R systems represent one of the largest investments in
More informationManaged Service Plans
Managed Service Plans www.linkedtech.com 989.837.3060 989.832.2802 fax Managed Information Technology Services System downtime, viruses, spy ware, losses of productivity Are the computer systems you rely
More informationData Sheet: Endpoint Security Symantec Endpoint Protection The next generation of antivirus technology from Symantec
The next generation of antivirus technology from Symantec Overview Advanced threat protection combines Symantec AntiVirus with advanced threat prevention to deliver an unmatched defense against malware
More informationPolycom Global Services
SUPPORT SERVICES OVERVIEW Polycom Global Services Support Services Polycom Global Services wants to help you select the best support option for your needs. We understand your decision will be based on
More informationSymantec Endpoint Protection
The next generation of antivirus technology from Symantec Overview Advanced threat protection combines Symantec AntiVirus with advanced threat prevention to deliver an unmatched defense against malware
More informationData Sheet: Endpoint Security Symantec Endpoint Protection The next generation of antivirus technology from Symantec
The next generation of antivirus technology from Symantec Overview Advanced threat protection combines Symantec AntiVirus with advanced threat prevention to deliver an unmatched defense against malware
More informationData Sheet: Endpoint Security Symantec Network Access Control Comprehensive Endpoint Enforcement
Comprehensive Endpoint Enforcement Overview is a complete, end-to-end network access control solution that enables organizations to efficiently and securely control access to corporate networks through
More informationClosing the Vulnerability Gap of Third- Party Patching
SOLUTION BRIEF: THIRD-PARTY PATCH MANAGEMENT........................................ Closing the Vulnerability Gap of Third- Party Patching Who should read this paper IT Managers who are trying to manage
More informationS E C U R I T Y A S S E S S M E N T : B o m g a r B o x T M. Bomgar. Product Penetration Test. September 2010
S E C U R I T Y A S S E S S M E N T : B o m g a r B o x T M Bomgar Product Penetration Test September 2010 Table of Contents Introduction... 1 Executive Summary... 1 Bomgar Application Environment Overview...
More informationSymantec AntiVirus Enterprise Edition
Symantec AntiVirus Enterprise Edition Comprehensive threat protection for every network tier, including client-based spyware prot e c t i o n, in a single product suite Overview Symantec AntiVirus Enterprise
More informationSymantec Endpoint Protection
The next generation of antivirus technology from Overview Advanced threat protection combines AntiVirus with advanced threat prevention to deliver an unmatched defense against malware for laptops, desktops,
More informationSymantec Server Management Suite 7.6 powered by Altiris technology
Symantec Server Management Suite 7.6 powered by Altiris technology Standardized control for distributed, heterogeneous server environments Data Sheet: Endpoint Management Overviewview Symantec Server Management
More informationHP Software Technical Support
HP Software Technical Support HP Technology Services - Contractual Services Technical data HP Software Technical Support provides comprehensive remote software support services for HP software products
More informationSymantec Critical System Protection Configuration Monitoring Edition Release Notes
Symantec Critical System Protection Configuration Monitoring Edition Release Notes Symantec Critical System Protection Configuration Monitoring Edition Release Notes The software described in this book
More informationADVANCING SECURITY, TOGETHER ADVANCING. THRIVE IN THE FAST- GROWTH SECURITY MARKET Security Focused Easier Achievements Faster Rewards
SYMANTEC SECURE ONE GUIDE DECEMBER 2 0 1 5 ADVANCING SECURITY, TOGETHER ADVANCING THRIVE IN THE FAST- GROWTH SECURITY MARKET Security Focused Easier Achievements Faster Rewards Symantec Secure One Guide
More informationData Sheet: Archiving Altiris Client Management Suite 7.0 from Symantec Deploy, manage, secure, and troubleshoot
Deploy, manage, secure, and troubleshoot Overview The cost of a PC is only a small part of its total cost. Nearly 80 percent of the total cost of owning a client system goes toward the support and maintenance
More informationProfessional Services
Plan Implement Manage Support Professional Services ADTRAN Professional Services Portfolio The ADTRAN Professional Services portfolio includes a suite of pre-launch Planning and Implementation Services
More informationTHE RIGHT CHOICE. A PARTNER THAT CARES AS MUCH AS YOU DO. Smart Services
Smart Services A PARTNER THAT CARES AS MUCH AS YOU DO. We bring over 100 years of leadership in imaging innovation and healthcare IT. Our worldwide services team works along side your professionals, keeping
More informationAltiris Server Management Suite 7.1 from Symantec
Altiris Server Suite 7.1 from Symantec Standardized control for distributed, heterogeneous server environments Data Sheet: Endpoint Overview The complexity of managing today s data centers is complicated
More informationACI ON DEMAND DELIVERS PEACE OF MIND
DELIVERS PEACE OF MIND SERVICE LINE FLYER ACI ON DEMAND ACCESS TO THE LATEST RELEASES OF FEATURE-RICH SOFTWARE AND SYSTEMS, INCLUDING INTEGRATION WITH VALUE- ADDED THIRD PARTIES IMPLEMENTATION CONFIGURED
More informationTechnical Support User Guide
Technical Support User Guide 2015 Websense, Inc. Page 1 BRAVE THE NEW WORLD. 2015 Websense, Inc. All rights reserved. Websense, the Websense logo, TRITON and ThreatSeeker are registered trademarks of Websense,
More informationData Sheet: Endpoint Management Altiris Client Management Suite 7.0 Deploy, manage, secure, and troubleshoot
Deploy, manage, secure, and troubleshoot Overview The cost of a PC is only a small part of its total cost. Nearly 80 percent of the total cost of owning a client system goes toward the support and maintenance
More informationSymantec Licensing Portal and License Management User Guide
Symantec Licensing Portal and User Guide Symantec Licensing Confidence in a connected world. Symantec Licensing Portal and User Guide the Symantec Licensing Portal The Symantec Licensing Portal enables
More informationBlackBerry Technical Support Services
BlackBerry Technical Support Services Your strategic support partner Support matters With mobile solutions increasingly driving essential business functions, even the smallest amount of downtime has the
More informationMotorola Enterprise Mobility Services. Maximize the value of your mobility solutions
Motorola Enterprise Mobility Services Maximize the value of your mobility solutions Motorola Enterprise Mobility Services: Service with a difference for maximum success and maximum business advantage
More informationSymantec Control Compliance Suite. Overview
Symantec Control Compliance Suite Overview Addressing IT Risk and Compliance Challenges Only 1 in 8 best performing organizations feel their Information Security teams can effectively influence business
More informationSymantec Endpoint Protection 11.0 Securing Virtual Environments Best Practices White Paper. Updated 7/20/2010
W H I T E P A P E R : T E C H N I C A L S E C U R I T Y S O L U T I O N S Symantec Endpoint Protection 11.0 Securing Virtual Environments Best Practices White Paper Updated 7/20/2010 White Paper: Symantec
More informationProactive. Professional. IT Support and Remote Network Monitoring.
Proactive. Professional. IT Support and Remote Network Monitoring. Watching Your Greatest Asset with the Latest Technology. Focus on your Business. We ll focus on your IT. Recent business trends coupled
More informationConsulting Services for Veritas Storage Foundation
Reducing the complexity of enterprise storage management The continued explosive growth in corporate data, combined with the proliferation of disparate storage management tools and technologies, has created
More informationSYMANTEC ENDPOINT PROTECTION SMALL BUSINESS EDITION
SYMANTEC ENDPOINT PROTECTION SMALL BUSINESS EDITION Frequently Asked Questions WHAT IS SYMANTEC ENDPOINT PROTECTION SMALL BUSINESS EDITION 1? Symantec Endpoint Protection Small Business Edition is built
More informationChoosing Between Managed Security Services or In-house SIEM? Consider the Benefits of both!
Choosing Between Managed Security Services or In-house SIEM? Consider the Benefits of both! Matteo Masserini Steven Kulley Tarun Sondhi Emerging Region Sales Specialist Regional Product Manager - EMEA
More informationAdvanced Threat Protection with Dell SecureWorks Security Services
Advanced Threat Protection with Dell SecureWorks Security Services Table of Contents Summary... 2 What are Advanced Threats?... 3 How do advanced threat actors operate?... 3 Addressing the Threat... 5
More informationSIMPLIFIED. HP Software Premier Services Service Brief. The next generation of HP Software Premier Services
HP Software Premier Services Service Brief HP Software Premier Services for standard products and integrated solutions SIMPLIFIED The next generation of HP Software Premier Services HP SoFTwarE PrEMIEr
More informationSymantec ServiceDesk 7.1
Information Technology Infrastructure Library support and process automation puts the service back in service desk Data Sheet: Endpoint Management Overview IT departments are coming under pressure to do
More information*Applies to eligible hardware and software. Contact your Cisco Certified Partner for details.
Q & A Smart Care Service Q. What is Cisco Smart Care Service? A. Cisco Smart Care Service is a smart, collaborative networkwide service that enables your partner to deliver proactive network monitoring,
More informationData Sheet: Messaging Security Symantec Brightmail Gateway Award-winning messaging security for inbound protection and outbound control
Award-winning messaging security for inbound protection and outbound control Overview The delivers inbound and outbound messaging security for email and IM, with effective and accurate antispam and antivirus
More informationSYMANTEC LICENSING PROGRAMS. Symantec Licensing Programs. Designed to streamline the purchase of Symantec software and support offerings
SYMANTEC LICENSING PROGRAMS Symantec Licensing Programs Designed to streamline the purchase of Symantec software and support offerings You have options. At Symantec, the worldwide leader in security and
More informationSymantec Critical System Protection Agent Event Viewer Guide
Symantec Critical System Protection Agent Event Viewer Guide Symantec Critical System Protection The software described in this book is furnished under a license agreement and may be used only in accordance
More informationOpenText Protect Anytime
Support Program OpenText Protect Anytime Critical issue support for the OpenText applications powering your key business processes Introduction to OpenText Protect Anytime For more than 20 years, OpenText
More informationJ U L Y 2 0 1 2. Title of Document. Here is the subtitle of the document
J U L Y 2 0 1 2 Title of Document Here is the subtitle of the document Introduction to OpenText Protect Premier Anywhere Deploying and maintaining advanced Enterprise Information Management (EIM) solutions
More informationData Sheet: Backup & Recovery Symantec Backup Exec 12.5 for Windows Servers The gold standard in Windows data protection
The gold standard in Windows data protection Overview Symantec Backup Exec 12.5 delivers market-leading backup and recovery protection from server to desktop, providing complete data protection for the
More informationPreparing for a Cyber Attack PROTECT YOUR PEOPLE AND INFORMATION WITH SYMANTEC SECURITY SOLUTIONS
Preparing for a Cyber Attack PROTECT YOUR PEOPLE AND INFORMATION WITH SYMANTEC SECURITY SOLUTIONS CONTENTS PAGE RECONNAISSANCE STAGE 4 INCURSION STAGE 5 DISCOVERY STAGE 6 CAPTURE STAGE 7 EXFILTRATION STAGE
More informationRed Hat Enterprise Linux open-source software services and support. Support solutions for an agile Linux industry-standard server environment
Red Hat Enterprise Linux open-source software services and support Support solutions for an agile Linux industry-standard server environment Linux is on the move. Linux has emerged as a powerful, flexible
More information2012 Endpoint Security Best Practices Survey
WHITE PAPER: 2012 ENDPOINT SECURITY BEST PRACTICES SURVEY........................................ 2012 Endpoint Security Best Practices Survey Who should read this paper Small and medium business owners
More informationHow To Monitor Your Entire It Environment
Preparing for FISMA 2.0 and Continuous Monitoring Requirements Symantec's Continuous Monitoring Solution White Paper: Preparing for FISMA 2.0 and Continuous Monitoring Requirements Contents Introduction............................................................................................
More informationSymantec Enterprise Vault
Store, Manage, and Discover Critical Business Information The pressure on organizations to protect and manage data has intensified with the recent growth in unstructured data and the reliance on email
More informationBrocade Premier and Premier-Plus Support
DATA SHEET Brocade Premier and Premier-Plus Support HIGHLIGHTS Streamlines communication and accelerates problem resolution with a single point of contact into Brocade Technical Support Provides priority
More informationSERVICE PLANS. More Productivity. Less Worry. SERVICE PLANS
SERVICE PLANS More Productivity. Less Worry. SERVICE PLANS Flexible service plans to help you maximize the value of your technology investment. Let us help you improve your laboratory productivity and
More informationOptimizing the Data Center for Today s State & Local Government
WHITE PAPER: OPTIMIZING THE DATA CENTER FOR TODAY S STATE...... &.. LOCAL...... GOVERNMENT.......................... Optimizing the Data Center for Today s State & Local Government Who should read this
More informationAchieving Business Agility Through An Agile Data Center
Achieving Business Agility Through An Agile Data Center Overview: Enable the Agile Data Center Business Agility Is Your End Goal In today s world, customers expect or even demand instant gratification
More informationBrocade Network Monitoring Service (NMS) Helps Maximize Network Uptime and Efficiency
WHITE PAPER SERVICES Brocade Network Monitoring Service (NMS) Helps Maximize Network Uptime and Efficiency Brocade monitoring service delivers business intelligence to help IT organizations meet SLAs,
More informationOptimize Your Automation System and Engineering Investment
Optimize Your Automation System and Engineering Investment Gain access to high-quality support, hardware and software maintenance, and lifecycle services Your investment in Schneider Electric is about
More informationNorton Personal Firewall for Macintosh
Norton Personal Firewall for Macintosh Evaluation Guide Firewall Protection for Client Computers Corporate firewalls, while providing an excellent level of security, are not always enough protection for
More informationImprove Backup Performance by Upgrading to Symantec Backup Exec 12.5 with Service Pack 2
Improve Backup Performance by Upgrading to Symantec Backup Exec 12.5 with Service Pack 2 Test Report to Show How Existing Backup Exec Customers Can Improve Backup Performance and Reduce Backup Windows
More informationSymantec Backup Exec System Recovery Exchange Retrieve Option User's Guide
Symantec Backup Exec System Recovery Exchange Retrieve Option User's Guide Symantec Backup Exec System Recovery Exchange Retrieve Option User's Guide The software described in this book is furnished under
More informationThe Business Value of Connected Support from HP
Sponsored by: HP and Intel Authors: Elaina Stergiades Rob Brothers Matthew Marden March 2015 The Business Value of Connected Support from HP EXECUTIVE SUMMARY As IT environments increasingly adopt new
More informationInformation Technology Services
Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA 02061 (781) 871-3662 A proactive, preventative approach to IT management. System downtime, viruses, spyware,
More informationNEC Managed Security Services
NEC Managed Security Services www.necam.com/managedsecurity How do you know your company is protected? Are you keeping up with emerging threats? Are security incident investigations holding you back? Is
More informationProtecting the Infrastructure: Symantec Web Gateway
Protecting the Infrastructure: Symantec Web Gateway 1 Why Symantec for Web Security? Flexibility and Choice Best in class hosted service, appliance, and virtual appliance (upcoming) deployment options
More informationSecurity solutions White paper. Acquire a global view of your organization s security state: the importance of security assessments.
Security solutions White paper Acquire a global view of your organization s security state: the importance of security assessments. April 2007 2 Contents 2 Overview 3 Why conduct security assessments?
More informationSmall and Midsize Business Protection Guide
P r o t e c t i o n G u i d e : C l o s e t h e P r o t e c t i o n G a p Small and Midsize Business Protection Guide Close the protection gap and safeguard your business future Confidence in a connected
More informationData Center Infrastructure Management
Data Center Infrastructure Management Helping IT Empower the Business Luis M Burgos, HP Services BDM Arrow, ECS Proactive Care Advanced Presented under Non-Disclosure A New Style of IT Driven by Four New
More informationSchindler Service Because life is a moving experience
Because life is a moving experience delivers assurance that your elevators and escalators are always available Reliability The industry s most highly trained technicians, supported by an entire global
More information