ACI ON DEMAND DELIVERS PEACE OF MIND

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1 DELIVERS PEACE OF MIND SERVICE LINE FLYER ACI ON DEMAND ACCESS TO THE LATEST RELEASES OF FEATURE-RICH SOFTWARE AND SYSTEMS, INCLUDING INTEGRATION WITH VALUE- ADDED THIRD PARTIES IMPLEMENTATION CONFIGURED TO MEET YOUR SPECIFIC BUSINESS NEEDS PEACE OF MIND THROUGH 24x7x365 MONITORING AND SUPPORT OF YOUR TECHNICAL ENVIRONMENT Top companies around the world rely on ACI s payments software to support their businesses every day. ACI On Demand services offer these same products, but as managed services hosted from ACI s data centers. Utilizing best-of-breed hardware and software, ACI eliminates the time and expense associated with running these systems in house.

2 SOLUTION SUMMARY CUSTOMERS SAY THEY APPRECIATE THE PEACE OF MIND THAT COMES WITH KNOWING THEY HAVE THE LATEST PRODUCT FEATURES AND TECHNOLOGY, AND FULL COMPLIANCE WITH DATA SECURITY REGULATIONS AND DISASTER RECOVERY - WITHOUT MANY OF THE EXPENSES THAT ACCOMPANY RUNNING THE SOFTWARE INTERNALLY. ACI On Demand provides the industry expertise and technical environment to manage ACI s payment products for customers. Supported by data centers in the U.S., Canada and Germany, ACI On Demand has offered Software as a Service to customers for more than 10 years. ACI ON DEMAND SERVICE VS. HOSTING ACI SOFTWARE ACI On Demand provides the technical environment, management and support needed to run ACI products augmenting customer IT resources. Many companies find this alternative offers a lower total cost of ownership than running ACI software in house. Plus, customers say they appreciate the peace of mind that comes with knowing they have the latest product features and technology, and full compliance with data security regulations and disaster recovery without many of the expenses that accompany running the software internally. KEY BENEFITS ACCESS TO THE LATEST RELEASES OF FEATURE- RICH SOFTWARE AND SYSTEMS, INCLUDING INTEGRATION WITH VALUE-ADDED THIRD PARTIES IMPLEMENTATION CONFIGURED TO MEET CUSTOMERS SPECIFIC BUSINESS NEEDS PEACE OF MIND THROUGH 24X7X365 MONITORING AND SUPPORT OF THE TECHNICAL ENVIRONMENT COMPETITIVE ADVANTAGE WITH QUICKER DEPLOYMENT USING ACI S DATA CENTERS AND RESOURCES REDUCED STRAIN ON DEVELOPMENT STAFF THROUGH ACI S HANDLING OF MAINTENANCE, HARDWARE AND SOFTWARE UPGRADES REGULATORY COMPLIANCE; ACI S PRODUCTS AND SYSTEMS ARE ENGINEERED TO COMPLY WITH PCI AND FFIEC REQUIREMENTS FEATURES AT A GLANCE Access to ACI software, including upgrades Solution design/service customization/product optimization Full compliance with applicable data security requirements and industry best practices, including PCI, FFIEC and SSAE 16 Service on-boarding Service advisory/consulting Application management upgrades, hot fixes, patches, point releases, regulatory mandates Vendor management for embedded vendors/ services (e.g., RSA) Controlled change management, minimizing planned and unplanned downtime Capacity planning and management Database/storage management Network management Hardware deployment 24x7x365 operations and monitoring Day-to-day file processing/data management services Redundant configuration/architecture Disaster recovery Service delivery reporting 24x7x365 customer support, consisting of live and self service Comprehensive service delivery reporting 2

3 ACI ON DEMAND DATA CENTERS Every day, companies entrust their mission-critical payments processing to ACI s data centers. With locations across three countries, ACI s state-of-theart technology and expert staff manage millions of transactions every day. ACI combines best-of-breed technology with partnerships to provide safe, secure and efficient processing of payments. The ACI On Demand environments are PCI and FFIEC compliant, where required. FEATURES AT A GLANCE Data center operations, including fast mean time to repair all managed components (server and/or network) Security and accessibility, including multi-layered redundant firewalls that are monitored against intrusion 24x7x365 Telecommunications network control, including 24x7 network operations and support Environmental controls, including fire detection and suppression units Around-the-clock physical security, including controlled physical access to data centers Complete system-wide backups, off-site tapeless rotation, restoration and reporting High-availability network/system architecture (based upon customers requirements) Domain name service File transfer service ENVIRONMENT MANAGEMENT Ensuring a secure, stable environment to process payments is our number one priority. The ACI On Demand environment consists of a finely tuned combination of internal and external systems and processes. OUR TOOLS AND PARTNERS INCLUDE: GroundWork: Provides real-time system monitoring capabilities DMZ: Separates the SFTP server from the rest of our subnet in the outsource environment; all web servers utilize intrusion prevention software, firewall software and virus protection software installed to protect them from attacks Symantec Antivirus: Provides virus protection and intrusion prevention services to protect against Trojan horses, worms, viruses, remote execution exploits and buffer overflow exploits Gomez: Monitors the performance of server resources, page download times, errors per second, rejected requests from the application server and the availability of network services; warning and alarm levels immediately notify ACI staff BUSINESS CONTINUITY AND DISASTER RECOVERY ACI On Demand data centers are highly scalable, secure environments supporting high availability, with full fail-over for all critical components (hardware, power, network and communications). Business continuity plans are tested and refined on a regular basis. Disaster recovery (DR) services are available for ACI On Demand clients. A DR event is one in which the normal outsourced environment (hardware, software, facility, etc.) has been disrupted. DR services may include customized levels of environment configuration, data mirroring, process replication and routine testing. 3

4 DATA SECURITY Securing payments in today s high-risk environment is mission critical to ACI On Demand and ACI customers. Fraudsters have become increasingly sophisticated and companies need to be vigilant in fighting attacks. Whether you are a financial institution, retailer or payment processor, ACI On Demand understands security requirements and has built the infrastructure to maximize protection. FINANCIAL INSTITUTION SECURITY ACI s data centers and on-demand services maintain full compliance with the Federal Financial Institutions Examination Council s (FFIEC) recommendations and guidance. In addition, we participate in regular internal and external audits, as well as regular SSAE 16 reviews. CREDIT CARD SECURITY The Payment Card Industry (PCI) Data Security Standard (DSS) represents a common set of industry tools and measurements to help prevent, detect and react to security incidents. Failure to comply may result in fines or limitations on access to the credit card networks. The PCI DSS covers two key areas of security: Technical foundation and requirements: The PCI DSS details technical requirements for the secure storage, processing and transmission of cardholder data. Testing methodologies: The PCI DSS provides for common auditing and scanning procedures, as well as a common security self-assessment questionnaire. As required by the PCI DSS, the ACI On Demand environment has been certified by an external auditor to ensure that all PCI general requirements are met for both the software and the aggregate operating environment. Annual audits are conducted to ensure continued compliance. ACI ON DEMAND SERVICE ADMINISTRATION Over 2,000 staffers around the world support ACI s products and services. Of those, more than 120 people in North America, Europe and Asia are dedicated specifically to the customers and payments using ACI On Demand services. This dedicated team of professionals is familiar with each customer s system configurations and manages the technical and operational environments to provide the highest quality hosted environment experience all 24x7x365. IMPLEMENTATION/CONVERSION Drawing on over thirty-five years of experience implementing customers payment software and services, ACI has developed a comprehensive set of project best practices. Our implementation team uses best-in-class processes to meet implementation timelines and budgets, including: Comprehensive planning exercises with the customer to ensure each party understands the implementation plan and any implementation impacts Automated conversion routines, including the ability to convert customer and user entitlements and accounts from legacy systems Expert consulting in industry best practices; for example, during product rollout, ACI s industry experts can deliver gap analyses, market footprint studies, product packaging expertise, cross-sell opportunities and comprehensive training for staff and downstream customers/ users Overflow technical support to the end-user base during the time period following conversion; ACI can also provide on-site technical assistance Documentation, training materials and demonstration systems, as applicable 4

5 CUSTOMER MANAGEMENT Once in production, each customer is assigned to a customer manager. Customer managers form the frontline of ACI customer support and act as advocates in coordinating ACI resources in response to customers ongoing business needs. These talented professionals focus on knowing our customers business, answering questions, resolving issues and helping customers optimize utilization of ACI software. Customer managers represent the customers priorities: Coordinating and monitoring customer interest in new products and services, as well as requests for product enhancements and customization Communicating the latest developments, such as announcements about government and vendor mandates, upgrade availability, new compatibility and reference to other key ACI services and coming events Coordinating on-site support services Coordinating customer education and training Ensuring HELP24 problems and questions are resolved accurately and quickly, based on priority Coordinating resources for specialized technical services HELP24 Backed by sophisticated problem-resolution and tracking systems, ACI s HELP24 call center provides front-line support for all ACI products. The call center may route and escalate cases to product specialists anywhere within ACI Worldwide. These product specialists are equipped to respond to the most complex questions and issues. Customers may contact and interact with HELP24 at any time via the internet, telephone or . All customer questions and issues are logged and tracked until final resolution. 5

6 REVOLUTIONIZES PAYMENTS ACI Worldwide, the Universal Payments company, powers electronic payments and banking for more than 5,000 financial institutions, retailers, billers and processors around the world. ACI software processes $13 trillion in payments and securities transactions for more than 250 of the leading global retailers, and 21 of the world s 25 largest banks. Universal Payments is ACI s strategy to deliver the industry s broadest, most unified end-to-end enterprise payment solutions. Through our comprehensive suite of software products and hosted services, we deliver solutions for payments processing; card and merchant management; online banking; mobile, branch and voice banking; fraud detection; trade finance; and electronic bill presentment and payment. To learn more about ACI, please visit com. You can also find us on Worldwide. Americas Asia Pacific Europe, Middle East, Africa +44 (0) Copyright ACI Worldwide, Inc ACI, ACI Payment Systems, the ACI logo, ACI Universal Payments, UP, the UP logo and all ACI product names are trademarks or registered trademarks of ACI Worldwide, Inc., or one of its subsidiaries, in the United States, other countries or both. Other parties trademarks referenced are the property of their respective owners. AFL

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