Symantec Managed PKI for SSL Support Overview. How to get quick and convenient customer support

Size: px
Start display at page:

Download "Symantec Managed PKI for SSL Support Overview. How to get quick and convenient customer support"

Transcription

1 WHITE PAPER: SYMANTEC MANAGED PKI FOR SSL SUPPORT OVERVIEW Symantec Managed PKI for SSL Support Overview How to get quick and convenient customer support

2 Symantec Managed PKI for SSL Support Overview CONTENTS Introduction Symantec Managed PKI for SSL Support Plans Upgrading Support Plans Contacting Symantec Customer Support Contact Information 4 Required Information 5 Symantec Target Response Times Support Limitations Subscriber Support

3 Introduction The Managed PKI for SSL Support Overview is intended to help you get customer support quickly and conveniently. This document includes information about contacting customer support, descriptions of the support options available to you, and online resources applicable to your Managed PKI for SSL service. Symantec Managed PKI for SSL Support Plans The following table describes support plans available for Managed PKI for SSL customers: Table 1-1 Managed PKI for SSL support plans Subscription Period Service Availability Support Availability Expected Hold Time Number of Technical Contacts Designated Customer Relationship Manager Response Time Domain Units Administrator ID Units Knowledge Base Basic Gold Platinum 60 days from service activation 99%, 24x7x365 (excluding scheduled maintenance windows) 5AM-6PM Local Business Time, Monday-Friday Calls answered in the order received 1 year 1 year 99%, 24x7x365 (excluding scheduled maintenance windows) 24x7x %, 24x7x365 (excluding scheduled maintenance windows) 24x7x365 2 minutes or less 2 minutes or less No No Yes 8-48 hours (see Symantec Response Times on page 4) 1 domain included with service activation 1-24 hours (see Symantec Response Times on page 4) 1 domain included with service activation and 10 additional domain units included with support plan 2 5 Unlimited com/support/mpkifor-ssl-support/ verisign.com/ support/mpki-forssl-support/ 0.5 to 8 hours (see Symantec Response Times on page 4) 1 domain included with service activation and additional domain units included with support plan com/support/mpkifor-ssl-support/ Support Reviews No No Upon request 3

4 Upgrading Support Plans All MPKI for SSL customers are entitled to Basic support for the life of the account, available for 60 days from the date an account is activated. You can purchase Gold or Platinum support during account enrollment or upgrade at any time in the Managed PKI for SSL Control Center or by contacting your account representative. With Gold or Platinum support, you will enjoy the ultimate in support and service, allowing you to focus on your business with the peace of mind of receiving 24x7x365 support. Platinum customers enjoy a dedicated Customer Relationship Manager and our fastest response times to ensure the very best service from a partner who intimately understands your unique situation. Your account representative can assist you in determining the level of support you may require. Contacting Symantec Customer Support You can contact support by telephone or . To ensure timely responses to your requests, your organization has a contact list of administrators who are authorized to request support. These administrators are your organization s technical contacts for support. To add or remove individuals from the list, contact our Order Status team at the number below. Symantec has several telephone and options for Managed PKI for SSL support. For a complete list of telephone and options, see Contact Information below. Before contacting support, gather information related to your system and the problem that has occurred. See Required Information on page 3 for a list of the information you will need. Contact Information Use the following contact information when requesting support for Managed PKI for SSL: Web Review our support Knowledge Base at Telephone Call or (if you are unable to dial a U.S. tollfree 800 number) Select the option for Managed PKI. When you are presented with additional options, select one of the following: Order Status Select this option to check the status of an order related to your account, such as an Administrator ID enrollment or renewal, an additional domain request, or an additional certificate unit request. Technical Support Select this option if you have a technical issue with your service, such as a problem in the Managed PKI for SSL Control Center or a problem with a subscriber s SSL Certificate. 4

5 IMPORTANT! If you purchased Gold or Platinum support, you will need a Personal Identification Number (PIN) to obtain support during non-business hours. If you did not receive your PIN number via immediately following your purchase, please contact Symantec Technical Support. Submit low-severity issues or questions via as follows: Order Status to check the status of an order related to your account, such as an Administrator ID enrollment or renewal, an additional domain request, or an additional certificate units request. Technical Support Submit a Problem Report from the Managed PKI Control Center. Log in to the Control Center at https://enterprise-ssl-admin.verisign.com Click Support and Services in the top menu, click Report Problems in the left menu, and complete the online form. If you do not have access to your account, us directly at Note: Use only for low severity issues or questions. The response time for requests is longer than for telephone requests. Required Information To better assist you and efficiently resolve your problem, have the following information ready when contacting Symantec Technical Support: Your name Organization name Your telephone number Product you are using Description of the problem Your server and operating system version Your browser software and version Exact error messages and/or codes Steps taken prior to the problem Any URL that you may have been trying to access when the error occurred Any other details that you feel are relevant to the issue Symantec Target Response Times The following table defines Symantec s committed target response times based on severity level. Response time is the elapsed time between when a problem is reported and Symantec s initiation of a response to the problem. 5

6 Table 1-2 Managed PKI for SSL support response times Severity 1 Your service is down or unavailable and no workaround exists. Severity 2 Your service is functional, but usability is seriously degraded. Severity 3 Your service is affected by problems or events that have minimal impact on availability or usability. Basic Gold Platinum In the Order Received 1 hour 30 minutes 24 hours 6 hours 2 hours 48 hours 24 hours 8 hours Response to Severity 1 Issues For a Severity 1 support issue to be addressed and resolved effectively: Report the incident by telephone. Any support request will be Severity 2 or 3. You must be available and have access to the machines or systems experiencing the issue when calling in a Severity 1 issue. Support Limitations Symantec does not support the following: Development and application integration associated with third party products for Basic and Gold customers Customized code issues Configuration support for products that are not produced by Symantec Questions related to third-party applications must be directed to the application vendor for Basic and Gold customers Training for third party applications or products Subscriber Support Your organization is the first line of support for your certificate subscribers (your end users). When your subscribers have questions about certificate use and how it relates to your application and transactions, they must contact your account administrator. If your administrator requires technical support regarding a subscriber issue, you should then consult Symantec technical support number to obtain help for them. For this reason, Symantec s technical support team accepts calls only from administrators or technical contacts. If a subscriber has a question or problem with certificate approval, revocation, replacement, and renewal, and you cannot resolve it, you can call us on their behalf. IMPORTANT! Symantec cannot approve, replace, or revoke certificates on your behalf. Those functions are restricted to authorized administrators within your organization. 6

7 More Information Visit our website go.symantec.com/ssl-certificates To speak with a Product Specialist in the U.S. Call 1 (866) or 1 (650) To speak with a Product Specialist outside the U.S. For specific country offices and contact numbers, please visit our website. About Symantec Symantec is a global leader in providing security, storage, and systems management solutions to help consumers and organizations secure and manage their information-driven world. Our software and services protect against more risks at more points, more completely and efficiently, enabling confidence wherever information is used or stored. Symantec Corporation World Headquarters 350 Ellis Street Mountain View, CA USA 1 (866) Copyright 2012 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, and the Checkmark Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. VeriSign and other related marks are the trademarks or registered trademarks of VeriSign, Inc. or its affiliates or subsidiaries in the U.S. and other countries and licensed to Symantec Corporation. Other names may be trademarks of their respective owners.

Enterprise Support Services. Problem Management and Escalation Process REFERENCE GUIDE

Enterprise Support Services. Problem Management and Escalation Process REFERENCE GUIDE Enterprise Support Services Problem Management and Escalation Process REFERENCE GUIDE Symantec s commitment to our customers Symantec is committed to delivering high-quality products and support to our

More information

Securing Microsoft Exchange 2010 With VeriSign Authentication Services

Securing Microsoft Exchange 2010 With VeriSign Authentication Services BUSINESS GUIDE: SECURING MICROSOFT EXCHANGE 2010 WITH VERISIGN AUTHENTICATION SERVICES Symantec Business Guide Securing Microsoft Exchange 2010 With VeriSign Authentication Services Best Practices for

More information

Securing Microsoft Exchange 2010 with Symantec SSL Certificates

Securing Microsoft Exchange 2010 with Symantec SSL Certificates BUSINESS GUIDE: SECURING MICROSOFT EXCHANGE 2010 WITH SYMANTEC SSL CERTIFICATES Symantec Business Guide Securing Microsoft Exchange 2010 with Symantec SSL Certificates Best Practices for Securing Your

More information

FAQ: ECC and DSA Certificates Website Security Solutions. Frequently Asked Questions

FAQ: ECC and DSA Certificates Website Security Solutions. Frequently Asked Questions Frequently Asked Questions FAQ: ECC and DSA Certificates ECC and DSA Certificates CONTENTS Q1: What is DSA?... 3 Q2: What is ECC?... 3 Q3: Which type of certificate will make my web server faster?... 3

More information

Securing Your Software for the Mobile Application Market

Securing Your Software for the Mobile Application Market WHITE PAPER: SECURING YOUR SOFTWARE FOR THE MOBILE APPLICATION MARKET White Paper Securing Your Software for the Mobile Application Market The Latest Code Signing Technology Securing Your Software for

More information

Partner Technical Support Benefits Quick Guide

Partner Technical Support Benefits Quick Guide PARTNER BRIEF: TECHNICAL SUPPORT BENEFITS........................................ Symantec Secure One Partner Technical Support Benefits Who should read this paper Symantec Partners supporting end user

More information

Licensing Symantec Certificates

Licensing Symantec Certificates WHITE PAPER: LICENSING SYMANTEC CERTIFICATES White Paper Licensing Symantec Certificates Securing Multiple Web Server and Domain Configurations Licensing Symantec Certificates Securing Multiple Web Server

More information

Direct virtual machine creation from backup with BMR

Direct virtual machine creation from backup with BMR NETBACKUP 7.6 FEATURE BRIEFING DIRECT VIRTUAL MACHINE CREATION FROM BACKUP WITH BMR NetBackup 7.6 Feature Briefing Direct virtual machine creation from backup with BMR Version number: 1.0 Issue date: 5

More information

White Paper. Enhancing Website Security with Algorithm Agility

White Paper. Enhancing Website Security with Algorithm Agility ENHANCING WEBSITE SECURITY WITH ALGORITHM AGILITY White Paper Enhancing Website Security with Algorithm Agility Enhancing Website Security with Algorithm Agility Contents Introduction 3 Encryption Today

More information

Simplify SSL Certificate Management Across the Enterprise

Simplify SSL Certificate Management Across the Enterprise WHITE PAPER White Paper Simplify SSL Certificate Management Across the Enterprise Simplify SSL Certificate Management Across the Enterprise Contents introduction 1 A Platform for Single-Point Control and

More information

NetBackup Best Practice Using Tape Storage with Deduplicating Disk Storage

NetBackup Best Practice Using Tape Storage with Deduplicating Disk Storage NetBackup Best Practice Using Tape Storage with Deduplicating Disk Storage This document looks at best practices around creating multiple copies of backups on a mixture of tape and deduplicating disk storage.

More information

Enterprise Vault 11 Feature Briefing

Enterprise Vault 11 Feature Briefing Enterprise Vault 11 Feature Briefing Enterprise Vault SCOM Enhancements This document is about the new Enterprise Vault SCOM enhancements introduced in Enterprise Vault 11. If you have any feedback or

More information

Symantec Business Critical Services for the Enterprise

Symantec Business Critical Services for the Enterprise Symantec Business Critical Services for the Enterprise Information is the currency of today s enterprise. Yet that information is increasingly at risk. Downtime is expensive, and IT departments can t afford

More information

Symantec Backup Exec 2012 Licensing Guide

Symantec Backup Exec 2012 Licensing Guide REPORT: SYMANTEC BACKUP EXEC 2012 LICENSING GUIDE........................................ Symantec Backup Exec 2012 Licensing Guide Who should read this paper Use this guide to learn how to license Symantec

More information

Symantec NetBackup 7.5 What s New and Version Comparison Matrix

Symantec NetBackup 7.5 What s New and Version Comparison Matrix Symantec NetBackup 7.5 What s New and Version Comparison Matrix Solution Overview: Data Protection While backup takes many forms, recovery shouldn t. Symantec NetBackup with V-Ray technology is the single

More information

Reducing the Cost and Complexity of Web Vulnerability Management

Reducing the Cost and Complexity of Web Vulnerability Management WHITE PAPER: REDUCING THE COST AND COMPLEXITY OF WEB..... VULNERABILITY.............. MANAGEMENT..................... Reducing the Cost and Complexity of Web Vulnerability Management Who should read this

More information

Internet Trust Marks: Building Confidence and Profit Online

Internet Trust Marks: Building Confidence and Profit Online WHITE PAPER - INTERNET TRUST MARKS: BUILDING CONFIDENCE AND PROFIT ONLINE White Paper Internet Trust Marks: Building Confidence and Profit Online Internet Trust Marks - Building Confidence and Profit Online

More information

Frequently Asked Questions. Frequently Asked Questions: Prioritizing Trust: Certificate Authority Security Best Practices

Frequently Asked Questions. Frequently Asked Questions: Prioritizing Trust: Certificate Authority Security Best Practices FREQUENTLY ASKED QUESTIONS: PRIORITIZING TRUST: CERTIFICATE AUTHORITY SECURITY BEST PRACTICES Frequently Asked Questions Frequently Asked Questions: Prioritizing Trust: Certificate Authority Security Best

More information

Entrust Managed Services PKI. Getting an end-user Entrust certificate using Entrust Authority Administration Services. Document issue: 2.

Entrust Managed Services PKI. Getting an end-user Entrust certificate using Entrust Authority Administration Services. Document issue: 2. Entrust Managed Services PKI Getting an end-user Entrust certificate using Entrust Authority Administration Services Document issue: 2.0 Date of issue: June 2009 Revision information Table 1: Revisions

More information

Symantec Workspace Virtualization 7.6

Symantec Workspace Virtualization 7.6 Simplifies application packaging and delivery, eliminates application conflicts, supports normal visibility Data Sheet: Endpoint Management Improve the control and management of your organization s endpoints

More information

Beginner s Guide to SSL Certificates

Beginner s Guide to SSL Certificates WHITE PAPER: BEGINNER S GUIDE TO SSL CERTIFICATES White Paper Beginner s Guide to SSL Certificates Making the Best Choice When Considering Your Online Security Options Beginner s Guide to SSL Certificates

More information

Symantec Managed PKI. Integration Guide for ActiveSync

Symantec Managed PKI. Integration Guide for ActiveSync Symantec Managed PKI Integration Guide for ActiveSync ii Symantec Managed PKI Integration Guide for ActiveSync The software described in this book is furnished under a license agreement and may be used

More information

Instant Recovery for VMware

Instant Recovery for VMware NETBACKUP 7.6 FEATURE BRIEFING INSTANT RECOVERY FOR VMWARE NetBackup 7.6 Feature Briefing Instant Recovery for VMware Version number: 1.0 Issue date: 2 nd August 2013 This document describes a feature

More information

SSL Certificate Renewal

SSL Certificate Renewal eas y [ee-zee] adverb, adjective 1. not hard or difficult; requiring no great labor or effort 2. free from pain, discomfort, worry, or care 3. providing or conducive to ease or comfort; comfortable SSL

More information

Symantec Managed PKI Service Deployment Options

Symantec Managed PKI Service Deployment Options WHITE PAPER: SYMANTEC MANAGED PKI SERVICE DEPLOYMENT............. OPTIONS........................... Symantec Managed PKI Service Deployment Options Who should read this paper This whitepaper explains

More information

Enterprise Vault Whitepaper Configuring a NAS device as Enterprise Vault storage

Enterprise Vault Whitepaper Configuring a NAS device as Enterprise Vault storage Enterprise Vault Whitepaper Configuring a NAS device as Enterprise Vault storage This document provides background and guidance on how configure Symantec Enterprise Vault with generic Network Attached

More information

Desktop and Laptop Option 8.0 Licensing Guide

Desktop and Laptop Option 8.0 Licensing Guide Desktop and Laptop Option 8.0 Licensing Guide Last Update: 2 July 2015 Table of Contents Product Overview... 3 Licensing Overview... 4 Version Upgrade Entitlements and Upgrade Mechanisms... 5 Additional

More information

Frequently Asked Questions. Frequently Asked Questions: Securing the Future of Trust on the Internet

Frequently Asked Questions. Frequently Asked Questions: Securing the Future of Trust on the Internet FREQUENTLY ASKED QUESTIONS: SECURING THE FUTURE OF TRUST ON THE INTERNET Frequently Asked Questions Frequently Asked Questions: Securing the Future of Trust on the Internet Securing the Future of Trust

More information

Symantec Desktop and Laptop Option 7.6

Symantec Desktop and Laptop Option 7.6 Automated protection for desktops and laptops Data Sheet: Backup and Disaster Recovery Overview With the majority of business-critical information residing outside the data centers or on off corporate

More information

Entrust Managed Services PKI. Configuring secure LDAP with Domain Controller digital certificates

Entrust Managed Services PKI. Configuring secure LDAP with Domain Controller digital certificates Entrust Managed Services Entrust Managed Services PKI Configuring secure LDAP with Domain Controller digital certificates Document issue: 1.0 Date of issue: October 2009 Copyright 2009 Entrust. All rights

More information

Symantec Client Management Suite 8.0

Symantec Client Management Suite 8.0 IT Flexibility. User Freedom. Data Sheet: Endpoint Management Overview of Symantec Client Management Suite Symantec Client Management Suite automates time-consuming and redundant tasks for deploying, managing,

More information

Symantec ServiceDesk 7.1

Symantec ServiceDesk 7.1 Information Technology Infrastructure Library support and process automation puts the service back in service desk Data Sheet: Endpoint Management Overview IT departments are coming under pressure to do

More information

Symantec Workspace Streaming 7.6

Symantec Workspace Streaming 7.6 On-demand application provisioning, real-time software license management, and off-line access Data Sheet: Endpoint Management The traditional approach to installing and licensing software per device falls

More information

Improve Backup Performance by Upgrading to Symantec Backup Exec 12.5 with Service Pack 2

Improve Backup Performance by Upgrading to Symantec Backup Exec 12.5 with Service Pack 2 Improve Backup Performance by Upgrading to Symantec Backup Exec 12.5 with Service Pack 2 Test Report to Show How Existing Backup Exec Customers Can Improve Backup Performance and Reduce Backup Windows

More information

Service Description. 3SKey. Connectivity

Service Description. 3SKey. Connectivity Connectivity 3SKey Service Description This document describes the features and functions of the components of the 3SKey solution and the roles and responsibilities of all parties involved in the 3SKey

More information

Comparing Cost of Ownership: Symantec Managed PKI Service vs. On- Premise Software

Comparing Cost of Ownership: Symantec Managed PKI Service vs. On- Premise Software WHITE PAPER: COMPARING TCO: SYMANTEC MANAGED PKI SERVICE........ VS..... ON-PREMISE........... SOFTWARE................. Comparing Cost of Ownership: Symantec Managed PKI Service vs. On- Premise Software

More information

Protecting Juniper SA using Certificate-Based Authentication. Quick Start Guide

Protecting Juniper SA using Certificate-Based Authentication. Quick Start Guide Protecting Juniper SA using Certificate-Based Authentication Copyright 2013 SafeNet, Inc. All rights reserved. All attempts have been made to make the information in this document complete and accurate.

More information

Symantec Backup Exec 2012

Symantec Backup Exec 2012 Symantec Backup Exec 2012 Siedziba spółki: Perceptus sp. z o. o. Ul. Drzewna 30/2A 65-140 Zielona Góra Biuro handlowe ul. Chopina 14A 65-031 Zielona Góra Tel. 68 470 07 70 Fax 68 470 07 79 Email: perceptus@perceptus.pl

More information

A Symantec Connect Document. A Total Cost of Ownership Viewpoint

A Symantec Connect Document. A Total Cost of Ownership Viewpoint A Symantec Connect Document Two-Factor Authentication A Total Cost of Ownership Viewpoint White Paper: Two-Factor Authentication: A TCO Viewpoint Two-Factor Authentication Contents Introduction............................................................................................

More information

Symantec ServiceDesk 8.0

Symantec ServiceDesk 8.0 Quick, effective automated incident response and problem resolution Data Sheet: Endpoint Management Overview Today s IT departments face continued pressure to do more with less, with increased scrutiny,

More information

Managing SSL Security in Multi-Server Environments

Managing SSL Security in Multi-Server Environments Managing SSL Security in Multi-Server Environments VeriSign s Easy-to-Use Web-Based Services Speed SSL Certificate Management and Cuts Total Cost of Security CONTENTS + A Smart Strategy for Managing SSL

More information

Why Digital Certificates Are Essential for Managing Mobile Devices

Why Digital Certificates Are Essential for Managing Mobile Devices WHITE PAPER: WHY CERTIFICATES ARE ESSENTIAL FOR MANAGING........... MOBILE....... DEVICES...................... Why Digital Certificates Are Essential for Managing Mobile Devices Who should read this paper

More information

Enterprise Vault Whitepaper Move Archive Feature Overview

Enterprise Vault Whitepaper Move Archive Feature Overview Enterprise Vault Whitepaper Move Archive Feature Overview This document provides an overview of the Enterprise Vault Move Archive feature This document applies to the following version(s) of :

More information

What s New in Ghost Solution Suite 3.0

What s New in Ghost Solution Suite 3.0 What s New in Ghost Solution Suite 3.0 This document highlights some of the most impactful new features of Ghost Solution Suite 3.0 For more comprehensive information, please view the Ghost Solution Suite

More information

Symantec Enterprise Vault for Microsoft Exchange

Symantec Enterprise Vault for Microsoft Exchange Symantec Enterprise Vault for Microsoft Exchange Store, manage, and discover critical business information Data Sheet: Archiving Trusted and proven email archiving Symantec Enterprise Vault, the industry

More information

EV 10.0.3 Feature Briefing

EV 10.0.3 Feature Briefing EV 10.0.3 Feature Briefing Exchange Server 2013 OWA Support This document is one of a set of Feature Briefings which detail major new or changed features in Enterprise Vault 10. This document covers the

More information

Endpoint Protection Small Business Edition 2013?

Endpoint Protection Small Business Edition 2013? Symantec Endpoint Protection Small Business Edition 2013 Customer FAQ FAQ: Endpoint Security What is Symantec Endpoint Protection Small Business Edition 2013? is a new solution that offers simple, fast,

More information

Symantec Backup Exec.cloud Customer Pricing and Licensing Guide

Symantec Backup Exec.cloud Customer Pricing and Licensing Guide WHITE PAPER: SYMANTEC BACKUP EXEC.CLOUD CUSTOMER PRICING........ AND.... LICENSING.......... GUIDE.................. Symantec Backup Exec.cloud Customer Pricing and Licensing Guide Who should read this

More information

Business Continuity and Breach Protection: Why SSL Certificate Management Is Critical to Today s Enterprise

Business Continuity and Breach Protection: Why SSL Certificate Management Is Critical to Today s Enterprise Business Continuity and Breach Protection: Why SSL Certificate Management Is Critical to Today s Enterprise White Paper Business Continuity and Breach Protection: Why SSL Certificate Management Is Critical

More information

Symantec Enterprise Vault Technical Note. Administering the Monitoring database. Windows

Symantec Enterprise Vault Technical Note. Administering the Monitoring database. Windows Symantec Enterprise Vault Technical Note Administering the Monitoring database Windows December 2006 Symantec Enterprise Vault Administering the Monitoring database Copyright 2006 Symantec Corporation.

More information

7 Steps to Windows 7 with Symantec

7 Steps to Windows 7 with Symantec 7 Steps to Windows 7 with Symantec Migrate with confidence Symantec can help you meet the migration challenge and capture the opportunity. With over a decade of experience and more than 300 million successful

More information

TECHNICAL WHITE PAPER. Symantec pcanywhere Security Recommendations

TECHNICAL WHITE PAPER. Symantec pcanywhere Security Recommendations TECHNICAL WHITE PAPER Symantec pcanywhere Security Recommendations Technical White Paper Symantec pcanywhere Security Recommendations Introduction... 3 pcanywhere Configuration Recommendations... 4 General

More information

Security and Trust: The Backbone of Doing Business Over the Internet

Security and Trust: The Backbone of Doing Business Over the Internet WHITE PAPER: SECURITY AND TRUST: THE BACKBONE OF DOING BUSINESS OVER THE INTERNET White Paper Security and Trust: The Backbone of Doing Business Over the Internet Security and Trust: The Backbone of Doing

More information

Web Security Firewall Setup. Administrator Guide

Web Security Firewall Setup. Administrator Guide Web Security Firewall Setup Administrator Guide Web Security Firewall Setup Guide Documentation version: 1.0 Legal Notice Legal Notice Copyright 2013 Symantec Corporation. All rights reserved. Symantec,

More information

SYMANTEC ENDPOINT PROTECTION SMALL BUSINESS EDITION

SYMANTEC ENDPOINT PROTECTION SMALL BUSINESS EDITION SYMANTEC ENDPOINT PROTECTION SMALL BUSINESS EDITION Frequently Asked Questions WHAT IS SYMANTEC ENDPOINT PROTECTION SMALL BUSINESS EDITION 1? Symantec Endpoint Protection Small Business Edition is built

More information

How Extended Validation SSL Brings Confidence to Online Sales and Transactions

How Extended Validation SSL Brings Confidence to Online Sales and Transactions WHITE PAPER: HOW EXTENDED VALIDATION SSL BRINGS CONFIDENCE TO ONLINE SALES AND TRANSACTIONS White Paper How Extended Validation SSL Brings Confidence to Online Sales and Transactions How Extended Validation

More information

White Paper. Simplify SSL Certificate Management Across the Enterprise

White Paper. Simplify SSL Certificate Management Across the Enterprise WHITE PAPER: SIMPLIFY SSL CERTIFICATE MANAGEMENT ACROSS THE ENTERPRISE White Paper Simplify SSL Certificate Management Across the Enterprise Simplify SSL Certificate Management Across the Enterprise Contents

More information

Cloud, Appliance, or Software? How to Decide Which Backup Solution Is Best for Your Small or Midsize Organization.

Cloud, Appliance, or Software? How to Decide Which Backup Solution Is Best for Your Small or Midsize Organization. WHITE PAPER: CLOUD, APPLIANCE, OR SOFTWARE?........................................ Cloud, Appliance, or Software? How to Decide Which Backup Solution Is Best for Your Small or Midsize Who should read

More information

Understanding the Value of Symantec Managed Enterprise Vault

Understanding the Value of Symantec Managed Enterprise Vault REPORT: UNDERSTANDING THE VALUE OF SYMANTEC MANAGED.......... ENTERPRISE........... VAULT................... Understanding the Value of Symantec Managed Enterprise Vault Who should read this paper IT managers

More information

Symantec Backup Exec.cloud Partner Pricing and Licensing Guide

Symantec Backup Exec.cloud Partner Pricing and Licensing Guide WHITE PAPER: SYMANTEC BACKUP EXEC.CLOUD PARTNER PRICING........ AND.... LICENSING.......... GUIDE.................. Symantec Backup Exec.cloud Partner Pricing and Licensing Guide Who should read this paper

More information

Website Security Partner Program. Path to Profitability

Website Security Partner Program. Path to Profitability Website Security Partner Program Path to Profitability Website Security Partner Program The Profitable and Safe bet is to Become a Symantec Website Security Partner. Profit by aligning yourself with the

More information

Symantec App Center. Mobile Application Management and Protection. Data Sheet: Mobile Security and Management

Symantec App Center. Mobile Application Management and Protection. Data Sheet: Mobile Security and Management Mobile Application Management and Protection Data Sheet: Mobile Security and Management Overview provides integrated mobile application and device management capabilities for enterprise IT to ensure data

More information

Wildcard and SAN: Understanding multi-use SSL Certificates

Wildcard and SAN: Understanding multi-use SSL Certificates WHITE PAPER: WILDCARD AND SAN: UNDERSTANDING MULTI-USE SSL CERTIFICATES White paper Wildcard and SAN: Understanding multi-use SSL Certificates Leveraging multi-use digital certificates to simplify certificate

More information

Symantec Verification Overview.BANK Verification

Symantec Verification Overview.BANK Verification Symantec Verification Overview.BANK Verification INTRODUCTION... 3.BANK VERIFICATION PROCESS... 4.BANK RE-VERIFICATION PROCESS... 5 Introduction ftld Registry Services, LLC founded by leaders in the financial

More information

Enterprise Vault 10 Feature Briefing

Enterprise Vault 10 Feature Briefing Enterprise Vault 10 Feature Briefing Nirvanix Cloud Storage This document is one of a set of Feature Briefings which detail major new or changed features in Enterprise Vault 10. This document covers the

More information

Endpoint Management and Mobility Solutions from Symantec. Adapting traditional IT operations for new end-user environments

Endpoint Management and Mobility Solutions from Symantec. Adapting traditional IT operations for new end-user environments Endpoint Management and Mobility Solutions from Symantec Adapting traditional IT operations for new end-user environments During the past few years the traditional concept of end-user computing has drastically

More information

Athena Mobile Device Management from Symantec

Athena Mobile Device Management from Symantec Athena Mobile Device Management from Symantec Scalable, Secure, and Integrated Device Management for ios and Android Data Sheet: Endpoint Management and Mobility Overview The rapid proliferation of mobile

More information

Adobe Marketing Cloud First-Party Cookies

Adobe Marketing Cloud First-Party Cookies Adobe Marketing Cloud First-Party Cookies Contents About First-Party Cookies...3 Adobe Managed Certificate Program...4 Create CNAME Records...5 Ping the hostname...5 Update implementation code...6 Legacy

More information

Entrust Managed Services PKI

Entrust Managed Services PKI Entrust Managed Services PKI Entrust Managed Services PKI Windows Smart Card Logon Configuration Guide Using Web-based applications Document issue: 1.0 Date of Issue: June 2009 Copyright 2009 Entrust.

More information

Symantec IT Management Suite 8.0

Symantec IT Management Suite 8.0 IT Flexibility. User Freedom. Data Sheet: Endpoint Management Overview of Symantec IT Management Suite Symantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of

More information

Entrust Managed Services PKI Administrator Guide

Entrust Managed Services PKI Administrator Guide Entrust Managed Services PKI Entrust Managed Services PKI Administrator Guide Document issue: 3.0 Date of issue: May 2009 Copyright 2009 Entrust. All rights reserved. Entrust is a trademark or a registered

More information

white paper How to Offer SSL Encryption

white paper How to Offer SSL Encryption How to Offer the Strongest SSL Encryption Contents 1 Two Levels of SSL Encryption 1 Factors Determining Encryption Level 2 The Only Leading Provider to Offer SGC 2 Can You Afford Not to? 3 Learn More 3

More information

Integration Guide. SafeNet Authentication Service. Using SAS as an Identity Provider for Salesforce

Integration Guide. SafeNet Authentication Service. Using SAS as an Identity Provider for Salesforce SafeNet Authentication Service Integration Guide Technical Manual Template Release 1.0, PN: 000-000000-000, Rev. A, March 2013, Copyright 2013 SafeNet, Inc. All rights reserved. 1 Document Information

More information

Data Sheet: Archiving Symantec Enterprise Vault for Microsoft Exchange Store, Manage, and Discover Critical Business Information

Data Sheet: Archiving Symantec Enterprise Vault for Microsoft Exchange Store, Manage, and Discover Critical Business Information Store, Manage, and Discover Critical Business Information Trusted and Proven Email Archiving Symantec Enterprise Vault, the industry leader in e-mail and content archiving, enables companies to store,

More information

Symantec Backup Exec 2012

Symantec Backup Exec 2012 Better backup for all Data Sheet: Backup and Disaster Recovery Overview is one integrated product that protects virtual and physical environments, simplifies both backup and disaster recovery, and recovers

More information

Symantec Asset Management Suite 7.5 powered by Altiris technology

Symantec Asset Management Suite 7.5 powered by Altiris technology Symantec Asset Management Suite 7.5 powered by Altiris technology Take control of your assets, ensure compliance, and uncover savings Data Sheet: Endpoint Management Are you paying for unused software

More information

Enterprise Public Key Infrastructure (EPKI) Manager. Version 3.5

Enterprise Public Key Infrastructure (EPKI) Manager. Version 3.5 Enterprise Public Key Infrastructure (EPKI) Manager For issuance & management of Enterprise - wide SSL Certificates & Secure Email (S/MIME) Certificates Introduction: Comodo s EPKI Manager is a web-based

More information

Symantec Backup Exec 2010

Symantec Backup Exec 2010 Reliable Backup and Recovery Designed for Your Growing Business Overview delivers market leading backup and recovery protection from server to desktop. Easily protect more data while you reduce storage

More information

Securing Microsoft Exchange 2010 WITH THAWTE SSL CERTIFICATES

Securing Microsoft Exchange 2010 WITH THAWTE SSL CERTIFICATES Securing Microsoft Exchange 2010 WITH THAWTE SSL CERTIFICATES Strong SSL = Secure Communications There are many reasons why now is the right time to make the move to Microsoft Exchange Server 2010, including

More information

Licensing VeriSign Certificates

Licensing VeriSign Certificates Licensing VeriSign Certificates Securing Multiple Web Server and Domain Configurations CONTENTS + Introduction 3 + VeriSign Licensing 3 SSL-Certificate Use Restrictions 4 Best Practices for Ensuring Trust

More information

Altiris Asset Management Suite 7.1 from Symantec

Altiris Asset Management Suite 7.1 from Symantec Ensuring compliance and maximizing your IT investment Overviewview In IT change is inevitable, but asset management provides a starting point for disciplined, standards-based management that elevates the

More information

BUSINESS GUIDE SECURING YOUR SOFTWARE FOR THE MOBILE APPLICATION MARKET THE LATEST CODE SIGNING TECHNOLOGY

BUSINESS GUIDE SECURING YOUR SOFTWARE FOR THE MOBILE APPLICATION MARKET THE LATEST CODE SIGNING TECHNOLOGY SECURING YOUR SOFTWARE FOR THE MOBILE APPLICATION MARKET THE LATEST CODE SIGNING TECHNOLOGY Now from CONTENTS 1 THE CHALLENGE 1 A BRIEF REVIEW OF CODE SIGNING 2 THE SOLUTION 2 HOW THE CODE SIGNING PORTAL

More information

Symantec Backup Exec.cloud

Symantec Backup Exec.cloud Automatic, continuous, and secure protection that backs up data to the cloud, or via a hybrid approach combining on-premise and cloud-based backup. Data Sheet: Symantec.cloud Only 21 percent of SMBs are

More information

Personal Secure Email Certificate

Personal Secure Email Certificate Entrust Certificate Services Personal Secure Email Certificate Enrollment Guide Date of Issue: October 2010 Copyright 2010 Entrust. All rights reserved. Entrust is a trademark or a registered trademark

More information

ADVANCING SECURITY, TOGETHER

ADVANCING SECURITY, TOGETHER SY M A N T E C S E C U RE ON E G U ID E LAST REVISED J U N E 2016 ADVANCING SECURITY, TOGETHER T H R I V E I N T H E F A S T - G R O W T H S E C U R I T Y M A R K E T S e c urit y Focused E a s ie r Ac

More information

Taking the Leap to Virtualization

Taking the Leap to Virtualization WHITE PAPER: TAKING THE LEAP TO VIRTUALIZATION........................................ Taking the Leap to Virtualization Who should read this paper Midsized Business IT Directors, IT Managers and IT Administration

More information

webmethods Certificate Toolkit

webmethods Certificate Toolkit Title Page webmethods Certificate Toolkit User s Guide Version 7.1.1 January 2008 webmethods Copyright & Document ID This document applies to webmethods Certificate Toolkit Version 7.1.1 and to all subsequent

More information

Symantec Server Management Suite 7.6 powered by Altiris technology

Symantec Server Management Suite 7.6 powered by Altiris technology Symantec Server Management Suite 7.6 powered by Altiris technology Standardized control for distributed, heterogeneous server environments Data Sheet: Endpoint Management Overviewview Symantec Server Management

More information

Adobe Volume Licensing

Adobe Volume Licensing Adobe Volume Licensing Enterprise Agreement Program Guide Version 7.0 August 1, 2013 Table of Contents Table of Contents... 2 Adobe Enterprise Agreement (EA) Summary... 4 EA Discount Levels & Tiers...

More information

Managing SSL Security

Managing SSL Security May 2007 Copyright 2007 Entrust. All rights reserved. Entrust is a registered trademark of Entrust, Inc. in the United States and certain other countries. Entrust is a registered trademark of Entrust Limited

More information

Symantec Asset Management Suite 7.6 powered by Altiris technology

Symantec Asset Management Suite 7.6 powered by Altiris technology Symantec Asset Management Suite 7.6 powered by Altiris technology Take control of your assets, ensure compliance, and uncover savings Data Sheet: Endpoint Management Are you paying for unused software

More information

Integration Guide. SafeNet Authentication Service. Using SAS as an Identity Provider for Tableau Server

Integration Guide. SafeNet Authentication Service. Using SAS as an Identity Provider for Tableau Server SafeNet Authentication Service Integration Guide Technical Manual Template Release 1.0, PN: 000-000000-000, Rev. A, March 2013, Copyright 2013 SafeNet, Inc. All rights reserved. 1 Document Information

More information

Choosing a Cloud Hosting Provider with Confidence

Choosing a Cloud Hosting Provider with Confidence WHITE PAPER: CHOOSING A CLOUD HOSTING PROVIDER WITH CONFIDENCE White Paper Choosing a Cloud Hosting Provider with Confidence Symantec SSL Certificates Provide a Secure Bridge to Trusted Cloud Hosting Providers

More information

Symantec Licensing Portal and License Management User Guide

Symantec Licensing Portal and License Management User Guide Symantec Licensing Portal and User Guide Symantec Licensing Confidence in a connected world. Symantec Licensing Portal and User Guide the Symantec Licensing Portal The Symantec Licensing Portal enables

More information

Symantec Workspace Streaming 6.1

Symantec Workspace Streaming 6.1 Workspace Management: Simplify IT Organizations Data Sheet: Endpoint Virtualization Overview As IT organizations today face the reality of managing an increasingly complex mix of desktops, laptops, and

More information

Managed Services PKI 60-day Trial Quick Start Guide

Managed Services PKI 60-day Trial Quick Start Guide Entrust Managed Services PKI Managed Services PKI 60-day Trial Quick Start Guide Document issue: 3.0 Date of issue: Nov 2011 Copyright 2011 Entrust. All rights reserved. Entrust is a trademark or a registered

More information

Altiris IT Management Suite 7.1 from Symantec

Altiris IT Management Suite 7.1 from Symantec Altiris IT Management Suite 7.1 from Achieve a new level of predictability Data Sheet: Endpoint Management Overviewview Change is inevitable for IT and it comes from several sources: changing needs from

More information

Symantec Control Compliance Suite. Overview

Symantec Control Compliance Suite. Overview Symantec Control Compliance Suite Overview Addressing IT Risk and Compliance Challenges Only 1 in 8 best performing organizations feel their Information Security teams can effectively influence business

More information

Symantec Asset Management Suite 8.0

Symantec Asset Management Suite 8.0 Take control of your assets, ensure compliance, and uncover savings Data Sheet: Endpoint Management Are you paying for unused software licenses? Are you prepared for your next vendor software audit? Take

More information

ADVANCING SECURITY, TOGETHER ADVANCING. THRIVE IN THE FAST- GROWTH SECURITY MARKET Security Focused Easier Achievements Faster Rewards

ADVANCING SECURITY, TOGETHER ADVANCING. THRIVE IN THE FAST- GROWTH SECURITY MARKET Security Focused Easier Achievements Faster Rewards SYMANTEC SECURE ONE GUIDE DECEMBER 2 0 1 5 ADVANCING SECURITY, TOGETHER ADVANCING THRIVE IN THE FAST- GROWTH SECURITY MARKET Security Focused Easier Achievements Faster Rewards Symantec Secure One Guide

More information