AFO Mobile Web Guard User Guide. Version 5 28 August 2012

Transcription

1 AFO Mobile Web Guard User Guide Version 5 28 August

2 TABLE OF CONTENTS FILTER ADMINISTRATOR INSTRUCTIONS... 4 Who is the FILTER ADMINISTRATOR?... 4 Installation... 4 Android Version... 4 Apple Version... 4 Recommended MWG configuration... 5 Android Version... 5 Apple Version... 5 Usage... 6 Logging-in... 6 Account Information Address... 7 Password... 7 Username... 7 Administration from 7 Administration on the MOBILE DEVICE... 8 Manage Applications... 8 Updating MWG... 9 Reinstall MWG on the same device... 9 Move MWG to a New Device Uninstall MWG Administration from MOBILE WEB GUARD EXPLORER (Android & Apple) Start Here Activity Reporting (Android & Apple versions) Block & Un-block Web Sites (Android & Apple versions) Exception Lists Password Change Time Settings User Issues White List Filter FILTER USER INSTRUCTIONS Who is the FILTER USER?

3 Usage Controls and Settings Android Version Apple Version Blocked pages Exiting Android Version Apple Version ANDROID APPLICATION IMAGES APPLE ITUNES IMAGES APPLE APPLICATION IMAGES MWG EXPLORER IMAGES WEB BLOCK PAGE IMAGES ACTIVITY REPORT IMAGES

4 FILTER ADMINISTRATOR INSTRUCTIONS Who is the FILTER ADMINISTRATOR? The FILTER ADMINISTRATOR is the person who purchases, installs, and configures the filter for the FILTER USER In many cases, the FILTER ADMINISTRATOR is the parent or spouse. The FILTER USER is the person using the mobile device Installation Android Version An account at American Family Online is required for the filter to work o to acquire an account, visit or To obtain the filter download: o Visit the Amazon or Google store o search for Mobile Web Guard o install o log in Apple Version An account at American Family Online is required for the filter to work o to acquire an account, signup at one of the following Install the filter o Method 1 Visit the itunes store on the device search for Mobile Web Guard install log in o Method 2 Use the itunes desktop application to install the MWG Filter on the mobile device 4

5 Recommended MWG configuration Android Version In the following scenario, a parent is installing a filter on a child s phone o We encourage your billing and filter usernames be different in order to increase security and reduce the possibility of the filter login criteria getting into the wrong hands and resulting in a compromise of the filter o In order to ensure settings are not changed, do not release the username and password to the child if the FILTER ADMINISTRATOR and the FILTER USER are the same person (you have purchased the filter for yourself) and you would like to make it so that you cannot remove the filter, simply contact Technical Support (via or phone) and request that we change the password without giving you the new password be advised that you will no longer have access to the MOBILE WEB GUARD EXPLORER so it is best to make all the necessary configuration changes before contacting us for future configuration changes and uninstalls, you will need to contact Technical Support (via or phone) o Follow the BLOCKING APPLICATIONS procedure described elsewhere in this document to block desired applications as a minimum, it is recommended that the FILTER ADMINISTRATOR block: the default browser (listed as BROWSER in the MWG filter) o that way, device users cannot use another browser to be able to browse unfiltered the google store (listed as PLAY STORE in the MWG filter) o that way, device users cannot uninstall the MWG filter or download other non-filtered browsers o Configure Mobile Web Guard as the default browser the first time you click on a link on a new device, you will be asked to set the default action (if there is more than one browser loaded) you will continue to be asked until the question is answered once the default browser has been set, it may be changed as follows: press the hardware MENU button click SETTINGS, APPLICATIONS, MANAGE APPLICATIONS find the current default browser click CLEAR DEFAULTS then, then next time you come across an internet link and click on it, you will be asked to set the default o choose MWG as the default browser Apple Version In the following scenario, a parent is installing a filter on a child s phone 5

6 o We encourage your billing and filter usernames be different in order to increase security and reduce the possibility of the filter login criteria getting into the wrong hands and resulting in a compromise of the filter o In order to ensure settings are not changed, do not release the username and password to the child if the FILTER ADMINISTRATOR and the FILTER USER are the same person (you have purchased the filter for yourself) and you would like to make it so that you cannot remove the filter, simply contact Technical Support (via or phone) and request that we change the password without giving you the new password be advised that you will no longer have access to the MOBILE WEB GUARD EXPLORER so it is best to make all the necessary configuration changes before contacting us for future configuration changes and uninstalls, you will need to contact Technical Support (via or phone) o Follow the BLOCKING APPLICATIONS procedure described elsewhere in this document to block desired applications as a minimum, it is recommended that the FILTER ADMINISTRATOR block: SAFARI browser (the default browser) o blocking this will prevent the FILTER USER from bypassing the filter by using alternative unfiltered web browser itunes o blocking this will prevent the FILTER USER from obtaining an alternative unfiltered web browser Installing Apps o blocking this will prevent the FILTER USER from installing an alternative unfiltered web browser Deleting Apps o blocking this will prevent the FILTER USER from removing the MWG filter Usage Logging-in Android Version The FILTER ADMINISTRATOR must log in the first time o after that, the application will remember the login and no further login is required The FILTER ADMINISTRATOR can only use a given login on one device o if a username/password is attempted on a second device, the user will see an error Log-in procedure o open the MWG Filter o click the hardware MENU button o click OPTIONS o click MOBILE WEB GUARD 6

7 o enter username and password (both are case-sensitive) Apple Version The FILTER ADMINISTRATOR must log in the first time o after that, the application will remember the login and no further login is required The FILTER ADMINISTRATOR can only use a given login on one device o if a username/password is attempted on a second device, the user will see an error Log-in procedure o open the MWG Filter o click the center button along the bottom which looks like a box with an arrow o click ACTIVATE FILTER o enter username and password (both are case-sensitive) Account Information Address The address you entered during signup is used to o send block/unblock correspondence o send ACTIVITY REPORTS o send password change notifications To change the address on file, contact Technical Support at Password The password you entered when the filter was created may be changed by using the MOBILE WEB GUARD EXPLORER as detailed below Username The username you set up when the filter was created cannot be changed or re-used and is tied to a specific device Administration from Visit and click FILTER CONTROL on the left to perform the following administrative functions o REINSTALL EXISTING FILTER move the filter to a new device o CREATE NEW FILTER once you have purchased a license, go here to create a filter 7

8 once a filter has been created, do not use this page again unless you have purchased more filters o PURCHASE MORE FILTERS purchase one or more filter licenses Administration on the MOBILE DEVICE Manage Applications Android Version The built-in MANAGE APPLICATIONS function of the mobile device is disabled when the MWG filter is ENABLED o this is so that you can control which applications are enabled on the device o any new applications installed on the device will be automatically disabled and must be enabled via the MWG o to access the various features of the built-in MANAGE APPLICATIONS function of the device in order to force stop, move the application to the SD card, uninstall the application, etc., you must log in and un-check ENABLE MOBILE WEB GUARD this will disable the filter so you will need to re-enable it after you are done To block/unblock applications: o open the MWG Browser o click the hardware MENU button o click the software OPTIONS button o click MOBILE WEB GUARD o log in o click BLOCK APPLICATIONS o click the desired application to toggle LOCKED or UNLOCKED Apple Version To block/unblock applications: o Exit the MWG Filter o From the device desktop click SETTINGS click GENERAL turn on RESTRICTIONS the first time you will be prompted for a passcode remember this passcode as you will need it to access settings in the future enable or disable applications by clicking the ON/OFF button for each exit by clicking GENERAL at the top, then SETTINGS, then the hardware MENU button 8

9 Updating MWG Android Version Periodically, the Amazon and Google stores will automatically go through their respective lists of applications you have downloaded and check for updates o if updates are available you will be notified by an icon at the top of your phone click the icon or open the respective store and go to MY APPS, UPDATE, and select MWG to update If you don t want to wait for the automatic update check, you can open the store app and click MY APPS, UPDATE o MWG will appear in the list to update if there is a new version available o click on MWG to update Apple Version Option A: from your device o itunes automatically checks for updates to all your installed apps o if updates are detected, a white number in a red circle will be displayed in the upperright corner of the itunes icon on your device o click the itunes icon and you should be taken to the UPDATES page if not, tap the UPDATES button in the lower-right o MWG will be listed if there is an update o click a specific app, or click UPDATE ALL at the top-right Option B: from your desktop computer o open itunes o click APPS in LIBRARY o click CHECK FOR UPDATES in the lower-right o any apps requiring update will be listed o click GET UPDATE for a specific app, or DOWNLOAD ALL o you may be required to enter your device password o connect your device to your desktop o SYNCH Reinstall MWG on the same device Android Version Uninstall the current version using the instructions provided elsewhere in this document Visit the Amazon or Google store from your mobile device o search for Mobile Web Guard o install o be sure to log in 9

10 Apple Version Uninstall the current version o Method 1 Exit the MWG Filter Find the MWG Filter icon on the device desktop Press and hold until all icons begin to wiggle Click the X on the MWG Filter icon o Method 2 Use the itunes Mac or PC application to remove the MWG Filter Install the new version o Method 1 Visit the itunes store on the device search for Mobile Web Guard install log in o Method 2 Use the itunes Mac or PC application to install the MWG Filter Move MWG to a New Device Android Version Uninstall the filter from the current device unless the current device is no longer available or functioning Visit FILTER CONTROL at Log in and click REINSTALL EXISTING FILTER Fill in the appropriate information o the previous username cannot be re-used; you will be required to think of a new username Visit the Amazon or Google store and search for Mobile Web Guard Install the filter and log-in using the new username/password combination created above Apple Version Uninstall the filter from the current device unless the current device is no longer available or functioning Visit FILTER CONTROL at Log in and click REINSTALL EXISTING FILTER Fill in the appropriate information o the previous username cannot be re-used; you will be required to think of a new username Obtain a filter by searching for Mobile Web Guard from itunes using the mobile device or desktop itunes application 10

11 Install the filter and log-in using the new username/password combination created above Uninstall MWG Android version run the MWG filter o click OPTIONS o log in o un-check ENABLE MOBILE WEB GUARD o exit the MWG filter o click the hardware MENU button o click SETTINGS o click APPLICATIONS o click MANAGE APPLICATIONS o click MOBILE WEB GUARD o click FORCE STOP o click UNINSTALL o click CLEAR DATA If the store is not blocked in the filter, then visit the store o do one of the following search for Mobile Web Guard click on it then choose UNINSTALL click on the hardware MENU button click MY APPS click on Mobile Web Guard click UNINSTALL Apple Version Method 1 o Exit the MWG Filter o Find the MWG Filter icon on the device desktop o Press and hold until all icons begin to wiggle o Click the X on the MWG Filter icon Method 2 o Use the itunes desktop application to remove the MWG Filter Administration from MOBILE WEB GUARD EXPLORER (Android & Apple) Start Here 11

12 To administer high-level functions of your mobile device filter, visit o this link is also provided on the page, left column, Mobile Web Guard section Activity Reporting (Android & Apple versions) Activity Reporting can be activated/deactivated by the account admin using the MWG EXPLORER o log in with the same username/password as is used on the MWG filter on the mobile device o click USERS o click SEND THE USER REPORTS DAILY Reports in PDF format are ed daily to the address on file when the account was set up o you will receive an empty report if there has not been any usage The address may be changed by contacting Technical Support o via afosupport@afo.net o via telephone Block & Un-block Web Sites (Android & Apple versions) Types of Blocks The type of block is listed on the block page when a page is blocked. Centrally Denied o no exceptions o these cannot be un-blocked by the FILTER ADMINISTRATOR o if you feel a site should not be blocked, report via the block page or at Dynamic Filter (Neural Network) o page was blocked due to content o these cannot be un-blocked by the FILTER ADMINISTRATOR o if you feel a site should not be blocked, report via the block page or at Locally Denied o page was blocked due to an exception created by the FILTER ADMINISTRATOR Time Settings o page was blocked due to a time restriction set up by the FILTER ADMINISTRATOR URL Processor o page was blocked because the URL contained inappropriate material o these can be unblocked by the FILTER ADMINISTRATOR creating an exception Blocking Web Sites 12

13 Android & Apple Versions The FILTER ADMINISTRATOR may block pages in addition to what is normally blocked by doing the following: o visit the MWG EXPLORER page o log in with the same username/password as was used to log into the filter on the mobile device o click USERS on the left o click the user when it appears to the right o click the EXCEPTIONS LIST tab o click ADD to block an entire domain enter the url in the following format: or depending on the number of periods select the HOST option select the BLOCKED option click SAVE to block just a page and not the entire domain enter the url in the following format: or depending on the number of periods select the URL option select the BLOCKED option click SAVE Un-blocking (allowing) web sites Android & Apple Versions When ALLOWING a site o exceptions are only applicable to sites blocked by the URL PROCESSOR o you cannot un-block sites blocked due to the following reasons: CENTRALLY DENIED DYNAMIC FILTER (NEURAL NETWORK) The FILTER ADMINISTRATOR may un-block pages which are blocked due to the URL PROCESSOR by doing the following: o visit the MWG EXPLORER page o log in with the same username/password as was used to log into the filter on the mobile device o click USERS on the left o click the user when it appears to the right o click the EXCEPTIONS LIST tab o click ADD to un-block an entire domain 13

14 enter the url in the following format: or depending on the number of periods select the HOST option select the ALLOWED option click SAVE to un-block just a page and not the entire domain enter the url in the following format: or depending on the number of periods select the URL option select the ALLOWED option click SAVE Exception Lists Here is where you define custom web blocks and un-blocks o note: sites defined by American Family Online (CENTRALLY DENIED, and DYNAMIC FILTER) cannot be un-blocked Log-in and click USERS on the left Click the user Click the EXCEPTION LISTS tab To view existing exceptions o make a selection in the SHOW box o drag the window wider to see all columns To delete one or more exceptions o click a check in the box next to one or more exceptions o click DELETE To add an exception o to allow or block an entire domain enter the url in the following format: or depending on the number of periods select the HOST option select ALLOW or BLOCKED click SAVE o to block just a page and not the entire domain enter the url in the following format: or depending on the number of periods select the URL option select ALLOW or BLOCKED click SAVE o when ALLOWING a site exceptions are only applicable to sites blocked by the URL PROCESSOR you cannot un-block sites blocked due to the following reasons: CENTRALLY DENIED DYNAMIC FILTER (NEURAL NETWORK) 14

15 Password Change Log-in and click CHANGE PASSWORD in the upper-right corner Passwords are case-sensitive You should receive an notification at the address on file with your filter license Time Settings Use this section to configure time restrictions on when the MWG filter is allowed to browse the web Log-in and click USERS on the left Click the user Click into the appropriate time boxes to allow access at that time o times listed are CENTRAL TIME User Issues If you have TIME RESTRICTIONS or custom EXCEPTIONS and the FILTER USER clicks REPORT NOW when a block page appears, the notification will be ed to you and will also appear in the USER ISSUES section When USER ISSUES are reported here, you have the option of ALLOWING or BLOCKING as a result Log-in and click USER ISSUES on the left White List Filter The default filtering mode is BLACK LIST which means known objectionable sites are blacklisted and thus blocked, while all other sites are not and have to go through URL and content scanning for potential blocking action before being displayed In WHITE LIST mode, the entire Internet is blocked except for pages you designate in the MOBILE WEB GUARD explorer. This makes for a very restricted browsing experience. To convert the filter to a WHITE LIST FILTER o visit the MWG EXPLORER at o log in and click USERS on the left o click the user to the right when it appears o click NO ACCESS EXCEPT under the ACCESS TO THE INTERNET section o configure which sites you want allowed in the EXCEPTIONS LIST section o click ADD to allow an entire domain enter the url in the following format: somedomain.com select the HOST option select the ALLOWED option click SAVE 15

16 to allow just a page and not the entire domain enter the url in the following format: somedomain.com/somepage.html select the URL option select the ALLOWED option click SAVE FILTER USER INSTRUCTIONS Who is the FILTER USER? The FILTER USER is the person using the mobile device. The FILTER ADMINISTRATOR is the person who purchases, installs, and configures the filter for the FILTER USER Usage Use the MWG application to browse the Internet In order to activate the filter, the FILTER ADMINISTRATOR must have logged-in to the filter on your device Other browsers and applications may be blocked depending upon how the filter is configured by the FILTER ADMINISTRATOR Controls and Settings Android Version The following are available when pressing the hardware MENU button o BACK go to the previous page o HOME go to the HOME page o NEW button click this to open a new tab this will enable you to keep multiple web pages open in the filter o CLOSE button if multiple tabs are open, will close current tab if only one tab is open, will close the application o FORWARD button go back to the page you were on before you pressed BACK o HISTORY button BOOKMARKS add, sort, export, and clear bookmarks (favorites) 16

17 HISTORY display list of sites viewed in the past o BOOKMARK button add a bookmark (favorite) o OPEN button display a list of tabs click to switch to the desired tab o DOWNLOADS button display a list of files downloaded from the Internet X = stop the download + = run the download o OPTIONS HOME PAGE set the home page MOBILE WEB GUARD log-in to the filter enable/disable the filter configure BLOCKED APPLICATIONS DEFAULT ZOOM LEVEL set the default zoom level LOAD IMAGES enable or disable the displaying of images on web pages PRIVACY SETTINGS HISTORY SIZE o determine how long to keep history SAVE FORMS DATA o enable or disable the saving of form data to make future form filling easier SAVE PASSWORDS o enable or disable the saving of password to make future logins easier ALLOW COOKIES o enable or disable the ability for cookies to be saved o cookies consists of data stored on your device by various web sites in order to remember things about you for when you visit their site the next time CLEAR CACHE ON EXIT o if checked, the browser will not remember sites you visit in order to display them faster from local storage, and will be required to retrieve the entire site the next time you visit ENABLE DEBUG LOG o enable if instructed by Technical Support personnel in order to troubleshoot a problem SEND DEBUG LOG TO SUPPORT o send the log to Technical Support CLEAR HISTORY o clear list of past sites visited 17

18 ABOUT CLEAR FORM DATA o clear remembered form entries CLEAR CACHE o clear remembered site data CLEAR COOKIES o clear data stored by previous sites visited display version information Apple Version URL box o long-click to select all LEFT button o go BACK RIGHT button o go FORWARD BOX WITH ARROW button o ADD TO FAVORITES o SHARE ON FACEBOOK If you have the Facebook app installed on your phone, it will open Else, if you have the default browser enabled, it will open and browse to the Facebook web site Else, the MWG Filter will open the Facebook web site o SHARE ON o ACTIVATE / DEACTIVATE FILTER log in to toggle filter activation / deactivation OPEN BOOK button o FAVORITES click an entry to go there click ORGANIZE to delete an entry click the red icon on the left to enable deletion o HISTORY Click CLEAR to erase history FOLDER button o if there are multiple tabs open swipe left or right to view them touch one to expand it to full screen a round blue icon with a white X will appear on each tab enabling you to close it o NEW PAGE enables you to open another tab clicking the MWG logo in the upper-right provides the filter version Blocked pages 18

19 If a page is blocked and you feel it should not have been, click the REPORT NOW button and fill in all the required information o you should receive a confirmation o your request will be routed to the appropriate individual for action to your FILTER ADMINISTRATOR for pages blocked due to LOCALLY DENIED or TIME SETTINGS to AFO for all other pages If a page is not blocked, and you feel it should be, visit click the BLOCK/UNBLOCK link on the left, and fill out the appropriate information Exiting Android Version Click the hardware MENU button Click OPTIONS Click CLOSE Apple Version Click the hardware MENU button 19

20 ANDROID APPLICATION IMAGES IMAGE BELOW: MWG ICON 20

21 IMAGE BELOW: INITIALLY DISPLAYED UPON OPENING THE APPLICATION IMAGE BELOW: USER HAS PRESSED HARDWARE MENU BUTTON 21

22 IMAGE BELOW: USER HAS PRESSED THE OPTIONS BUTTON IMAGE BELOW: USER HAS PRESSED THE PRIVACY SETTINGS LINE (TOP HALF) 22

23 IMAGE BELOW: USER HAS PRESSED THE PRIVACY SETTINGS LINE (BOTTOM HALF) IMAGE BELOW: USER HAS PRESSED THE MOBILE WEB GUARD LINE 23

24 IMAGE BELOW: USER HAS CLICKED INTO ONE OF THE ENTRY BOXES IMAGE BELOW: USER HAS LOGGED IN 24

25 IMAGE BELOW: USER HAS CLICKED THE BLOCK APPLICATIONS BUTTON BROWSER UNLOCKED IMAGE BELOW: USER HAS CLICKED THE BLOCK APPLICATIONS BUTTON BROWSER LOCKED 25

26 IMAGE BELOW: USER HAS PRESSED THE DOWNLOADS BUTTON IN THE APPLICATION 26

27 APPLE ITUNES IMAGES IMAGE BELOW: SEARCH RESULTS 27

28 IMAGE BELOW: MWG IMAGE BELOW: AGE RESTRICTION 28

29 IMAGE BELOW: MANUAL UPDATE CHECK Click the area identified by the arrow 29

30 APPLE APPLICATION IMAGES IMAGE BELOW: ICON ON DESKTOP 30

31 IMAGE BELOW: INITIAL ACTIVATION LOGIN 31

32 IMAGE BELOW: MWG WITH BLOCKED PAGE 32

33 IMAGE BELOW: MWG WITH REPORT NOW FORM 33

34 IMAGE BELOW: BOX WITH ARROW ICON PRESSED WHILE THE FILTER IS DEACTIVATED 34

35 IMAGE BELOW: BOX WITH ARROW ICON PRESSED WHILE THE FILTER IS ACTIVE 35

36 IMAGE BELOW: FOLDER ICON PRESSED WITH NO OTHER OPEN TABS Click NEW PAGE to open a new page, thus creating tabs The absence of a blue X icon indicates there are no other tabs If there are more than one tabs open, you will have the opportunity to switch to another tab by swiping left or right 36

37 IMAGE BELOW: FOLDER ICON OPENED WITH OTHER TABS The blue X and the white dots below indicate the existence of other tabs Switch to another tab by swiping left or right 37

38 IMAGE BELOW: BOOK ICON PRESSED 38

39 IMAGE BELOW: ORGANIZE BUTTON PRESSED FROM FAVORITES PAGE 39

40 IMAGE BELOW: DELETE ICON PRESSED FROM ORGANIZE PAGE 40

41 IMAGE BELOW: HISTORY BUTTON PRESSED 41

42 MWG EXPLORER IMAGES IMAGE BELOW: USERS 42

43 IMAGE BELOW: USER DETAILS 43

44 IMAGE BELOW: USER ISSUES WITH SAMPLE ISSUES 44

45 WEB BLOCK PAGE IMAGES IMAGE BELOW: CENTRALLY DENIED CATEGORY 45

46 WEB IMAGE BELOW: DYNAMIC FILTER (NEURAL NETWORK) 46

47 IMAGE BELOW: LOCALLY DENIED PAGE 47

48 IMAGE BELOW: REPORT NOW PRESSED FROM A BLOCK PAGE AND RESULTING THANK YOU 48

49 ACTIVITY REPORT IMAGES IMAGE BELOW: TYPICAL ACTIVITY REPORT 49