Guide & User Instructions

Transcription

1 Guide & User Instructions Revised 04/ Grant Street Troy Ohio onecallnow.com America s Largest Message Notification Provider Copyright One Call Now, LLC. All rights reserved. One Call Now is a registered trademark of MyTeam1, LLC.

2 Introduction... 3 iphone App... 4 To install from phone... 4 To install from itunes... 4 Login to your Existing Account... 4 Messages... 5 Saving, Sending, and Scheduling Messages... 7 Deleting Messages... 8 Send Message Now... 8 Reports... 9

3 One Call Now offers a free mobile application for iphone. It is simple and easy-to-use. You can send voice, text, or messages from anywhere at any time. This guide will walk you through downloading and using your application. For more information on any feature, visit our Help & Support Center at help.onecallnow.com.

4 The One Call Now iphone App is the perfect way to send messages to your Group from your phone. The app allows you to send voice, Text-to-Speech, SMS text or messages, manage your Roster, add members to Subgroups, and see detailed reports of each message. The features of the app depend on the plan you have. If your plan does not have SMS text messaging, for instance, the app will not have the ability to text your members. To check your plan, log in to the One Call Now website. This app works on iphone 3G, 3GS, 4 and the ipod Touch (as long as you have a Wi-Fi connection and a microphone). 1. Tap the App Store icon. 2. Search for One Call Now 3. Tap Free, then Install to install the app on your phone 1. Open itunes on your computer. 2. Click itunes Store on the left hand side of itunes. 3. On the top right corner, search for One Call Now Mobile. 4. Click the Free button beside the One Call Now app icon to install. 5. Connect your device and sync with itunes. 6. Log in. 1. Enter your Group ID and PIN and then tap the Login button. Check the Remember Me box to save your login information. NOTE: Your PIN is not the same as your password. The PIN is a 4-digit number used to access your account by telephone. This PIN is assigned when you signed up for an account. To look up your PIN, log in to your One Call Now account, select My Profile and view it under the Group Leader Information. 2. An existing account is required to use this App. Contact One Call Now at or at onecallnow.com for details regarding the creation of a new account.

5 Depending on your plan, you can send voice, text-to-speech, SMS text, and messages to your members. If your plan does not have SMS text messaging, for instance, the app will not have the ability to text your members. To check your plan log in to your web account or call Client Services at , option 3, then option 3 again. From the messages screen, you can add, edit, or delete messages. The messages screen is also the place to save, send, or schedule to send messages to your members. Add To add a new message, tap the plus icon. Depending on your plan, you can choose to create a voice, textto-speech, SMS text, or an message. Voice To add a new voice message, tap the Voice Message button. On the next screen, name your message and use the recording and playback controls to record and listen to your message. For example, click the red button to start recording and the green button with a square to end recording. Alternatively, you can put the phone to your ear to start recording and remove it to end recording. Listen to your message by clicking the green button with a triangle. You may re-record as many times as you need to get the message right.

6 Text-to-Speech To add a new text-to-speech message, tap the Text-to-Speech button. On the next screen, name your message and type the message into the box provided. The slider above the text box lets you know how much time of your allotted message length this message will use. SMS Text Message To add a new SMS text message, tap the SMS Text Message button. On the next screen, name your message, provide an optional introduction, and type the message into the box provided. To use the default Group introduction, if there is one, leave this field blank. The slider above the text box lets you know how many of your allotted characters this message will use. The introduction does count against the character count.

7 Message To add a new message, tap the Message button. On the next screen, name your message, enter a subject into the subject line, and type the message into the box provided. The slider above the text box lets you know how many of your allotted characters this message will use. After you are satisfied with your message, tap the Save or Send Now buttons to either save or send your message. Saving your message will take you back to the message screen and you will see the message name in your listing of messages. From there you can tap the name of the message to advance to the Send a Message screen.

8 Tapping the Edit button allows you to delete a message in your list. A minus icon will appear to the left of the message name. Tap this icon to display the Delete button to delete the message from your list. When you are finished, click the Done button. Tapping the Send Now button will take you to the Send Message screen where you see message details such as message name, type, and length. You also have the option of listening to your message on this screen. At the bottom of this screen are two buttons, Send to Subgroup(s) and Send to All Members. Tap the Send to Subgroup(s) button to select send your message to your Subgroups. Alternatively, tap the Send to All Members button to send your message to all your members. The next screen you see is the Delivery Options screen. This screen displays the standard delivery hours from your online account. There are also three buttons on this screen; Send Now, Send Tomorrow, and Schedule for Later. Choose from these options to send your message. As you can imagine, Send Now will send your message now and Send Tomorrow will send your message on the following day at your Group s starting time. The Schedule for Later button will open the Select Date screen. Choose the date to send your message; the message will start on the default time defined in your online account.

9 The Reports screen allows you to choose a date range to see any messages sent during a specified period. The five buttons on this screen are Scheduled Messages, Sent Today, Sent Yesterday, Sent Last 7 Days, and Sent Last 30 Days. Each report works the same way. By tapping one of these buttons, the next screen will display all the messages that fall into the period requested. For example, if you tap the Sent Today button, any messages that you sent today display in a list. Tap the message date to display the message summary. This includes type, status, initiation details, delivery attempt information, recipients, and a delivery count. To see individual destination results, tap the Details button.