Laura Downing Assistant Manager of Retail Showroom, Kent Blaxill

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2 I d definitely recommend ILM to anyone who s keen to learn and wants to progress their career. I have built my leadership skills and now have more confidence to delegate within the workplace. Laura Downing Assistant Manager of Retail Showroom, Kent Blaxill

3 Get the most from your managers Team leaders and new or aspiring managers, responsible for staff on the frontline, are the lifeblood of any successful organisation. By efficiently managing those who deal with customers, produce goods and services and process the money that keep a business going, they hold the key to organisational performance. Do their job well, and managers at this level can bolster morale, increase efficiency and make a significant impact on the bottom line. But where managers lack the core skills and knowledge to really make a difference, they can all too often have the opposite effect. 01

4 Qualifications for team leaders and aspiring managers ILM qualifications have proven to be very popular with our learners because they re fun to do, fit with their current role and they can progress. Amanda Simpson Director of SVC Group 02

5 Qualifications to drive performance Why ILM? Our leadership and management programmes are chosen by more employers than those accredited by any other awarding organisation. That s because they focus squarely on what people actually do in their jobs and provide the skills and knowledge needed to perform to the highest standards. Getting results Organisations choosing ILM can expect improvements in efficiency and effectiveness, better morale and reduced employee turnover. Team leaders and managers benefit from their increased confidence, a stronger sense of commitment between them and their employers, and the opportunity to develop their careers. 93% of employers report more capable managers after they complete an ILM qualification 95% of employers will use ILM qualifications again Based on a survey of 150 employers using ILM qualifications 03

6 Qualifications for team leaders and aspiring managers ILM s professional qualifications are key to being able to develop in your role and beneficial to both the individual and the business. They are absolutely fantastic qualifications to have. Luke Edwards Manager, The Book Service Team leading Our team leading qualifications teach people to manage their own development setting them up for a future of learning and performance improvement. Further key management skills that can be developed in these qualifications include: Communicating effectively Motivating teams Planning the team s work Making decisions. 04

7 Leadership and management Problem solving and decision making are critical areas for new or aspiring managers responsible for front line staff. These key skills are developed through our leadership and management qualifications alongside skills such as: Planning and managing change in their area of responsibility (including managing innovation) Managing work and time well to achieve objectives Communication, information management and presentation skills Planning and managing work Managing health and safety Managing personal development Developing leadership skills. 05

8 Qualifications for team leaders and aspiring managers The courses are very adaptable, people can choose which units they take, so they are relevant to either the role they re currently working in or the role they re working towards obtaining. Amanda Simpson Director of SVC Group 06

9 Flexibility to focus learning Bite size learning Our qualifications are made up of units self contained chunks of learning. This building block approach allows managers to study at a pace that suits them. They can complete one unit at a time or take the full qualification in one go. Combinations to suit you ILM qualifications contain a wide selection of optional units which give individuals and their employers the freedom to custom-build a qualification to suit the specific role, industry or organisation. From managing health and safety to planning change in the workplace, our qualifications can be fully tailored to meet the varying needs of managers across all employment sectors. 07

10 Qualifications for team leaders and aspiring managers Making learning relevant to the workplace Because all ILM qualifications are work-based, the learning and assessment is practical and tied into real workplace projects and performance. This means managers and employers see an immediate and lasting benefit the moment the learning begins. Free studying membership for learners All managers working towards an ILM programme can access free support through ILM studying membership for the duration of their programme. This specialist package provides access to a wide range of learning resources, development tools, publications and the latest leadership and management news. Together these online services support research, report writing, management knowledge and self development. 08

11 The ILM course has given me a whole host of transferable skills that develop me as a manager. It s certainly given me the ability to deal with conflict situations, take calculated risks and confidently make decisions. Luke Edwards Manager, The Book Service 09

12 Qualifications for team leaders and aspiring managers ILM qualifications for team leaders and aspiring managers Types of qualification ILM qualifications provide formal recognition of individual leadership and management ability, and a benchmark of organisational development. In the UK there are two types of vocational qualification NVQ and VRQ, with a wide range of subjects and levels of each type. (Your local training provider can advise you on which type will work best for your needs.) Vocationally Related Qualifications (VRQ) ILM Level 2 Award and Certificate in Leadership and Team Skills ILM Level 2 Certificate in Team Leading ILM Level 3 Certificate in Effective Management ILM Level 3 Award, Certificate and Diploma in Leadership and Management ILM Level 3 Certificate in the Principles of Leadership and Management 10

13 National Vocational Qualifications (NVQ) ILM Level 2 NVQ Certificate in Team Leading ILM Level 3 NVQ Certificate in Management Dual Programmes combining VRQ and NVQ ILM Level 2 Dual Certificate in Team Leading ILM Level 3 Dual Certificate in the Principles of Leadership and Management ILM Level 3 Dual Certificate in Effective Management Progression routes Our qualifications range from level 2 up to level 7, providing successful learners with a clear progression road map. We also offer a broad range of programmes including coaching, mentoring and enterprise offering learners the opportunity to expand or specialise in different areas of management. 11

14 Qualifications for team leaders and aspiring managers Management apprenticeships Apprenticeships combine on and off the job development allowing apprentices to earn and learn. We offer a range of leadership and management apprenticeship programmes, in partnership with our sister organisation City & Guilds, that help employers develop their next generation of leaders and managers. The two main packages designed to support team leaders and aspiring mangers are: Intermediate Apprenticeship in Team Leading (Level 2) ILM Level 2 Dual Certificate in Team Leading Functional Skills Employee Rights and Responsibilities Personal Learning and Thinking Skills Advanced Apprenticeship in Management (Level 3) ILM Level 3 Dual Certificate in the Principles of Leadership and Management Functional Skills Employee Rights and Responsibilities Personal Learning and Thinking Skills For more information contact our customer service team. 12

15 90% of our learners progress from an Award to a Certificate or Diploma, that says a lot for the qualifications. Amanda Simpson Director of SVC Group

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