1 Qwest Choice Business Qwest Choice Business offers your business a customized local calling package at one low, monthly rate. Your package includes your phone line, unlimited local calls, UniStar wire maintenance service, plus your choice of five features from a list of our most popular calling options. Combine your business line, unlimited local calls, UniStar wire maintenance service and up to five of the most popular calling features to design a plan that best fits your specific business needs. Qwest Choice Business is the simple way to increase the productivity and efficiency of your communication system without increasing the cost. Enjoy the flexibility to change your calling features whenever you want to meet the changing needs of your business at no additional cost. Combine Qwest Choice Business with Long Distance or Internet services to save even more. Available only to Qwest local service customers for business use. Not available in N. Idaho and in some areas of OR. Five features chosen cannot be split between primary and secondary lines in the 2-Line package. Only hunting or call forwarding busy no answer available on secondary line at no additional charge. Prices/package components subject to change. Listed rates do not include taxes, incremental charges and surcharges. Feature limitations exist, including but not limited to Directory Assistance, Caller ID with Qwest Security Screen, Unistar, and Last Call Return. Ask your Qwest Representative for details. Some features not compatible with others, require special equipment at an additional charge, and may not be available in all areas. Subject to applicable tariffs and regulations.
2 Qwest Choice Business Long Distance Qwest Choice Long Distance is an innovative plan designed to offer your business substantial savings on your domestic long-distance calls. The more you talk, the greater the value it becomes. Experience quality long-distance connections at our best value ever! Low, competitive rates for your international calls No calling time restrictions-call anytime, anywhere. Available only to Qwest local service customers for business use. Not available in MT or AK. Originating calls available in AK with Qwest calling card. Certain use restrictions apply except in CO. Limited to customers with 10 lines or less per location. Limitations exist for 1+ service, data applications, dialup data (modems) and fax traffic. Long Distance service provided by Qwest LD Corp. Listed rate covers calls only within the US and to Puerto Rico, Guam, USVI and CNMI and does not include taxes, incremental charges and surcharges. Subject to applicable tariffs and regulations.
3 Qwest Choice DSL Qwest Choice DSL offers your business a reliable high-speed Internet connection from a provider you can trust and now at our lowest rates ever. Using your existing phone line, you can talk on the phone, surf the Web and check e- mail at the same time over the same telephone line. No dial up. Just click an icon and you're online 24 hours a day with a direct connection to your Internet Service Provider (ISP) or to your company LAN with download speeds from up to 256 Kilobits per second (Kbps) or up to 1.5 Megabits per second (Mbps). Upload speeds are from up to 256 Kbps or up to 896 Kbps. Do more than you ever imagined with connection speeds from up to four times faster than 56 Kbps dial-up. Unlike other high-speed access alternatives that are shared with your neighbors, Qwest provides you a dedicated DSL connection. Surf the Internet or check while talking on the phone at the same time and on the same line. 24X7 technical support available. Business users will find it easy to transmit large files quickly, conduct video conferences or web meetings at your desktop or set up an efficient telecommuting program. Available only to Qwest local service customers for business use. Phone line installation and ISP charges are extra. Service may not be available in all areas. Actual DSL speed varies depending on service location, phone line qualifications, computer performance/configuration, network/internet congestion and other factors. Uninterrupted or error-free service not guaranteed. Computer requirements: Windows 98 or later; further WiFi equipment may be required to enable additional computers. Other restrictions may apply.
4 ATM Service Carry all your data, video, voice and Internet communications on a single network ATM, your virtual private network. Qwest offers advanced technology plus outstanding customer service to provide the communications services you need. Qwest s IP- enabled ATM (Smart PVC) expands Enterprise connectivity via two capabilities: Simplified any-to any connectivity and Quality of Service. Carrying voice over your data network. Real-time videoconferencing. Real-time, full-motion medical imaging. Large financial business transactions or high-resolution graphics. These applications demand low latency and high bandwidth. Qwest ATM is the right solution. Qwest ATM provides high speed, reliability and security for data, video, voice and Internet communications to keep you positioned in the global marketplace. ATM service gives you advanced networking solutions to keep you connected, both domestically and internationally. Qwest domestic ATM Service is directly connected to the Qwest Macro Capacity Fiber Network in the United States. Qwest International ATM service is available in over 30 countries worldwide, spanning five continents. This service is carried over the Qwest-owned, facilitiesbased network in the United States and in three large business centers in Asia (Hong Kong, Japan and Singapore). Availability in Australia and other countries in North America, South American, Asia and Europe is provided in select locations in conjunction with third-party global service providers. Service requires CPE and minimum term of commitment.
5 Frame Relay Domestic To stay competitive in today s global economy you need the right network for transmitting all of your mission-critical information. However, the right network today might not be the right network for you tomorrow. Designed to grow with your virtual enterprise, Qwest Frame Relay combines the dedicated speed and security of a private line with the reliability, flexibility and scalability of the Qwest high-speed network. The result: less infrastructure and greater reach with a potential reduction in the cost of doing business. Qwest Frame Relay is a proven high-speed data packet data service, ideal for LAN-to-LAN and/or WAN to WAN connectivity. It gives your geographically dispersed locations the means to exchange Internet, data, image and voice communications. With Qwest Frame Relay you ll receive: Some of the highest port speeds available 56 Kbps up to and including 45 Mbps. Bandwidth-on-demand capability. Qwest s IP- enabled Frame Relay (Smart PVC) expands Enterprise connectivity via two capabilities: Simplified any-to any connectivity and Quality of Service. Qwest Frame Relay is supported by an industry leading Service Level Agreement (SLA). Three quality of service (QoS) classes help you prioritize traffic on a per-circuit basis: Variable Frame Rate real time (VFR-rt), Variable Frame Rate non-real time (VFR-nrt) and Unspecified Frame Rate (UFR). Frame Relay Service gives you advanced networking solutions to keep you connected, both domestically and internationally. Qwest Domestic Frame Relay Service is directly connected to the Qwest Macro Capacity Fiber Network in the United States. Qwest can also provide Frame Relay Service internationally in over 60 countries worldwide. Service requires CPE and minimum term of commitment.
6 ISDN By dialing a telephone, you are able to have fast, flexible, highly reliable, and digitally clear connections. New communications services based on Integrated Services Digital Network (ISDN) technology make this possible. With ISDN, you are able send any combination of voice, image, video, or data across town or around the world. Based upon international communications standards, ISDN provides you with access to the powerful capabilities of today's public telephone network. Qwest offers two versions of ISDN service, Primary Rate & Single Line Service: Qwest Primary Rate Service is a digital network that allows you to transmit voice, data, video, and image - separately or simultaneously - over standard telephone lines or fiber optic circuits via a standard interface. A single ISDN channel is a fast and flexible information management tool, but Qwest Primary Rate Service is 24 times more powerful, bundling 24 ISDN channels for delivery to your premises. Qwest Single Line Service uses advanced digital technology to move data at significantly higher speeds than standard phone lines by allowing multiple communications to travel simultaneously on a single line. The speed of your communications is dramatically increased, up to 128 Kbps. Service is not available in all areas, depending on distance from an ISDN-equipped service office and technical phone line qualifications. Additional charges for backhaul, ISDN modem and RJ45 jack may apply. Not all Internet Service Providers (ISP) are compatible with ISDN. Some ISPs may charge more for Internet access over ISDN. Actual speeds may vary.
7 Private Line Domestic For your business to compete in today s ever-changing marketplace, you must extend your market reach via tools such as the Internet and communications systems. As the speed of virtual business accelerates with newer and better technologies, your need to protect key business operations from competition and downtime becomes even greater. In response, Qwest offers Private Line services that protect your critical business traffic and provide exceptional reliability and accessibility. Secure your traffic between locations Qwest Domestic Private Line gives you the peace of mind that your internal business traffic is transmitted quickly and securely via an end-to-end private connection*. Deployed over the Qwest Network, a complete range of digital and analog Private Line services is available for growing businesses seeking end-toend provisioning, extensive domestic and international availability, industryleading service level agreements (SLAs) and competitive pricing. Transmit data, image and voice traffic over one private line As your company delivers more electronic information over greater distances, the need to transmit data, video and voice reliably and securely becomes essential. Qwest Domestic Private Line uses advanced synchronization technologies so all of your private line traffic from DS-0 to OC-N is delivered via high-speed connections. Domestic Private Line is a part of the Qwest Total Advantage offering which allows you to receive better discounts on Domestic Private Line and other communications services based on your total spending with Qwest. *Assumes Qwest provisions the local loop. Qwest Domestic Private Line is available to Qwest Business customers in the domestic U.S., subject to availability of facilities. SONET equipment or routers needed to terminate circuits. Installation, expedite, local access and extended wiring charges may apply.
8 Private Routed Networks (VPN) A Qwest Private Routed Network solution consists of a secure, managed, fully interoperable and scalable global IP-VPN service. It is based on high performance platforms designed to minimize network management, operational and financial burdens imposed by other wide area networking (WAN) and security technologies. The service includes Network VPN ports, advanced network layer features, Remote Access VPN; integrated customer premises equipment (CPE) solutions, Network Management Services and the Qwest Control Web-based management tool. The service is a network-based VPN solution utilizing Internet Protocol Security (IPSec) that is designed for intraand/or inter-company communications. Qwest provides Private Routed Network connectivity to business customers, except Select Account customers, in the United States and select countries around the world. Minimum term commitment required. Local loop service and additional customer equipment may be required. Installation charges apply.
9 Qwest Internet Port Internet Port (formerly called Dedicated Internet Access) makes technology work for you Qwest Internet Port simplifies complex data communications by uniting your mission-critical business applications with our optical carrier level 192 (OC-192) application-aware networking environment. Qwest constructs flexible solutions designed around your specific needs that permit universal access to a converged networking environment. These solutions are backed by service level agreements (SLAs) that are among the best in the industry. Goal of 100 percent network availability 50 millisecond on-net latency/95 millisecond off-net latency in the continental United States 99.5 percent packet delivery* Two millisecond jitter* 10-minute outage notification via your preferred method: , fax and/or page* 24 hours a day, seven days a week customer service *On the Qwest AS209 Internet protocol (IP) network Qwest Internet Port (formerly called DIA) service is available throughout the United States and in over 28 countries worldwide, spanning four continents. It is carried over a Qwest-owned, facilities-based network in the United States and in three large business centers in Asia (Hong Kong, Japan, Singapore). Availability in Australia and other countries in North America, South America, Asia and Europe is provided in conjunction with third-party service providers. Additional charges and equipment requirements may apply.
10 Qwest Total Advantage Introducing Qwest Total Advantage, offering the best of Qwest local and longdistance services-combined. As your single source provider, Qwest can now provide you with additional advantages to save more based on your total communications spending. With Qwest Total Advantage, your business receives a comprehensive solution for all Qwest services that rewards you as your business needs grow. From your doorstep around the world, Qwest Total Advantage can enable your business to succeed by providing you with: A comprehensive portfolio of local and long-distance services under one contract Highest value based on customer total communications spending Competitive easy-to-understand discount structure that scales to meet your business needs Industry-leading network performance and service SLAs Dedicated support to proactively consult and manage each stage in the customer relationship Customer management tools for administering your billing, network configurations and call volumes, such as Q.Control Global connectivity to over 250 countries around the world. Customers in the United States may use the Qwest Total Advantage agreement for a broad range of Qwest services, including Asynchronous Transfer Mode (ATM), Private Line, Frame Relay, Dedicated Hosting, Dedicated Internet Access (DIA), Toll Free, Long Distance Switched and Dedicated Voice, Audio Conferencing and local services provided in region. Availability varies by product. Outbound long distance service originating in the state of AK not available. Price varies depending on services selected, length of term and level of revenue commitments. Minimum term and revenue commitments required. Shortfall and termination liability may apply. Other restrictions may apply. Qwest cannot currently provide outbound long distance service originating in AK.
11 Qwest iq Networking Qwest iq Networking is a new suite of wide-area networking services that powers customers' business operations on Qwest s application-aware network. iq Networking offers a converged networking service based on leading technologies that allow customers to build choice networks using legacy ATM and Frame Relay protocols, as well as advanced IP-centric, MPLS-based solutions. A Qwest iq Networking solution is designed to focus on your specific business and application requirements, choosing from an advanced suite of Qwest networking technologies. As a result, Qwest iq Networking provides enterprise customers a new, future-proofed way of building or expanding their wide area networking environment. The service includes Qwest iq Networking ports (offering multi-protocol label switching (MPLS) and quality of service (QoS) features), integrated customer premises equipment (CPE) solutions, international connectivity, Integrated Management Services (IMS), Web-based management tools and more. Qwest iq Networking is a suite of WAN services with domestic and international availability depending on services selected. Recurring fees vary depending on services selected. Additional equipment may be required.
12 OneFlex VoIP Services Voice over IP (VoIP) is fast becoming a revolutionary technology for more effective and efficient communications for business customers. Businesses today see the value in enhancing real-time communications via advanced VoIP technologies, to make them more competitive, increase efficiency, reduce costs and save time. With the OneFlex VoIP solution set, customers can come to a single provider to maximize the potential of today s convergence movement. OneFlex Hosted VoIP Qwest OneFlex Hosted VoIP is an IP application that provides real-time, two-way voice capability in IP over a broadband connection. Qwest OneFlex Hosted VoIP offers a new fully-hosted service that replaces the need for a premises-based phone system and the multiple vendors required to provide popular applications like voice mail and integrated messaging. The features and applications are delivered to a customer s handset via a single dedicated Internet access connection. These features can be individually customized by the user through a personalized Web portal. The solution provides centralized management and control, allowing the customer to perform their moves, adds and changes (MACs) from an Internet connection. OneFlex Integrated Access Qwest OneFlex Integrated Access is an Internet Protocol (IP)-based solution that integrates local and long-distance voice with Internet access on a single connection. It uses Voice over IP (VoIP) technology to give customers the advantage of using the entire circuit for Internet access when phones are not in use. Voice traffic has priority over data. When phones are in use, the bandwidth is automatically allocated from data to voice. OneFlex Hosted VoIP is available to customers in select areas across the continental United States, with new locations being added. Minimum one-year term commitment required. Early termination charges may apply. Monthly charge and activation fee based on configuration selected. Long-distance and local toll charges are additional. International charges are additional and vary. Listed rates do not include taxes, incremental charges and surcharges. Separately purchased equipment and Internet access compatible with the service are required. Call for availability and complete details. OneFlex Integrated Access: Available to business customers in select areas across the continental United States. Minimum one-year term commitment required. Early termination charges may apply. Monthly charge based on configuration selected. Long-distance charges are additional. Additional equipment may be required. Not compatible with Qwest Web Contact Center, EZ Route, and Q.Route. Other restrictions may apply. Call for availability and complete details.