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2 Recipient ID: Acct #: XYZ If you are shipping more than one package to this recipient, go to step on the Multiple-Piece Shipment tab. If you are shipping an international document, go to the International Document tab, step 3. Current sender: ABC Company 0 Front Street Millington, TN Change sender: SENDER - Jane Doe Introduction Welcome to FedEx Ship Manager FedEx Ship Manager is a desktop shipping solution that automates and manages your entire shipping process. Whether your shipping needs are domestic or international, FedEx Ship Manager offers the latest FedEx shipping services and delivery options. All this, with the reliability and convenience you ve come to expect from FedEx. FedEx Ship Manager At a Glance is designed to sit next to your PC. It contains helpful information about FedEx Ship Manager features and how-to instructions. Front Overview of timesaving features. Back Quick how-to instructions. Domestic Shipment Ship a single package within the U.S. or Canada. 2 Type the Recipient ID... OR... select one from the drop-down menu. Complete the recipient information fields. Verify or change the current sender. For countries other than the U.S. or Canada, refer to the International Document tab. Select Save in/update my address book to add the recipient information to the database. 3 Type the weight of the shipment. Select a service type. Select a package type. Enter package dimensions if you are using your own packaging. If required, select a future ship date up to 0 days for FedEx Express shipments and 90 days for FedEx Ground shipments. FedEx Ground and FedEx Home Delivery require that you provide your own packaging. 4 Select the payment method... and if required, type the FedEx account number. OR... The shipping label prints. Refer to online Help: The Hold File feature must be enabled. Refer to the Hold File tab. International Shipping Multiple-Piece Shipment Domestic Shipment Introduction

3 Introduction FedEx Ship Manager is the single source Timesaving Features for all of your shipping needs. FedEx Ship Manager offers the best in performance and shipping with FedEx. When you ship packages, be sure to use these timesaving features: Sender/Recipient Shipping Preferences FedEx Ship Manager allows you to set up shipping profiles to customize your shipping preferences. Shipping preferences automatically enters information into the correct fields for your shipments, so there s less information to type. FedEx Ship Manager comes configured with default U.S. and international shipping profiles. You can, however, modify the default profiles at any time. You can also select certain shipping preferences for individual recipients in the recipient database. Address Book When you ship to a new recipient, you can automatically add the recipient to the Address Book when you ship your package. Make sure to select the Save in/update my address book check box. Once you add a recipient to the Address Book, select the recipient and the recipient s information automatically fills in your shipping screen. Do you need help finding the recipient ID for your shipment? To search the Address Book, click the Binoculars beside Recipient ID on the shipping screen. Enter information about the recipient, including wild card characters, and then click Search. Select the recipient in Search Results and click Ship to. Auto Populate Recipient s City and State The auto populate feature eliminates keystrokes to save you valuable time. When your system is set up to auto populate, enter the recipient s ZIP code and the city and state fill in for you. If more than one city matches the ZIP code and state, select the recipient s city from the drop-down menu. To enable the auto populate feature, first modify System Settings on the Customize menu. Return Shipment FedEx Ship Manager helps you handle return shipments efficiently. Print or send return shipping labels through using FedEx Express or FedEx Ground return service types. You can also process a FedEx Ground Call Tag to pick up a return shipment at your customer s location. Hold File The Hold File is a central holding place that saves shipment information. The Hold File is perfect for pending or repeated shipments. Once you save a shipment to the Hold File, you can edit, ship or duplicate it at any time. To begin using the Hold File, first enable it by modifying your System Settings on the Customize menu. After you enable the Hold File, toggle between the Hold File lookup and Recipient ID buttons. Close By default, FedEx Ship Manager is set up to automatically close FedEx Express and FedEx Ground shipments. You can, however, change the auto close times in your System Settings. You can close both FedEx Express and FedEx Ground shipments manually on the same screen at the same time or you can close your shipments separately. If you have multiple systems or accounts on the same PC, you can also close all systems and accounts on the same screen, or you can close the systems and accounts separately. Help/Support If you require additional assistance, FedEx strives to provide you with the best support to ship, track and process all your shipments. For Customer Service To Order Supplies For Technical Support.800.GoFedEx Go to fedex.com or Call toll-free call.800.gofedex a.m. to 0 p.m., CST, Monday through Friday, 7 a.m. to 7 p.m., CST, Saturday Introduction

4 Domestic Shipment FedEx Ship Manager is the single source for all your shipping needs. Additional Online Help Click hyperlinked fields (underlined) for detailed field information or place your cursor in any field and press F. Package Dimensions Enter minimum dimensions of " x " x " and the software auto-adjusts dimensions order for a more accurate rate quote. Recipient Information Check your recipient information to minimize the impacts of an incorrect address. Additional Handling Charges Handling charges allow you to assess your internal shipping charges to accurately bill your customers. Ship to Location # Enter up to 0 characters in this optional field to help FedEx Ground identify businesses that have multiple locations and similar addresses. Multiple-Piece Shipment Multiple-piece shipment (MPS) activates when the number of packages is greater than. Domestic Shipment

5 Domestic Shipment Ship a single package within the U.S. or Canada. Current sender: ABC Company 0 Front Street Millington, TN Recipient ID:... select one from the XYZ Complete the recipient information fields. Change sender: SENDER - Jane Doe the current sender. For countries other than the U.S. or Canada, refer to the International Document tab. Select Save in/update my address book to add the recipient information to the database. If you are shipping more than one package to this recipient, go to step on the Multiple-Piece Shipment tab. 3 If you are shipping an international document, go to the International Document tab, step 3. Type the weight of the shipment. Select a service type. Select a package type. Enter package dimensions if you are using your own packaging. If required, select a future ship date up to 0 days for FedEx Express shipments and 90 days for FedEx Ground shipments. FedEx Ground and FedEx Home Delivery require that you provide your own packaging. 4 method... and if required, type the FedEx account number. OR... The shipping label prints. Refer to online Help: Acct #: The Hold File feature must be enabled. Refer to the Hold File tab. International Shipping Multiple-Piece Shipment Domestic Shipment

6 Multiple-Piece Shipment Print Labels Select this box to print labels after you have completed the shipment. Otherwise, FedEx Ship Manager prints labels after each package in the shipment. With FedEx Ship Manager, you can ship more than one package to the same recipient at the same time. Shipment Summary The Shipment summary also displays the total weight and rate quote information. Packages Summary All the packages in the shipment display in the Packages summary window. Package Weight The weight of the first package in the shipment carries over from the shipping screen. Multiple-Piece Shipment

7 Multiple-Piece Shipment Complete steps and 2 on the Domestic Shipping tab before you continue. Send a multiple-piece shipment (MPS) within the U.S. or Canada. Type the number of packages. Type the weight of the first package. Select a service type. Select a package type. Enter the package dimensions if you are using your own packaging. Click Identical packages if you are shipping more than one package to the recipient and each package has the same weight, service and packaging. If required, select a future ship date. method... and if required, type the FedEx account number. Acct #: FedEx Ground and FedEx Home Delivery require that you provide your own packaging. To use special services that are available when shipping MPS, select Options from the toolbar. Ship with FedEx Express as many as 0 days from the current date. Ship with FedEx Ground any number of days in the future. 2 Complete the shipping information for the first package. Complete the package information for each remaining package. 3 Ship F0 label prints. Refer to online Help: International Shipping Multiple-Piece Shipment Multiple-Piece Shipment

8 International Document FedEx provides reliable, customs-cleared shipping to more than 220 countries and territories. Ship to Group You can send an international shipment to a group of recipients in different countries. Postal Code FedEx Ship Manager validates whether the recipient s postal code matches the city, state or province. Document Description You can select the type of documents in your shipment from a drop-down menu. International Document

9 International Document Ship a document from the U.S. or Canada. Complete steps and 2 on the Domestic Shipping tab before you continue. 3 Select Document. Note: For commodities, refer to FedEx Ship Manager Help. Type number of packages. Type the package weight. Select the unit of measure. Select a service type. Select a package type. Enter the package If required, select a future ship date that is up to 0 days from the current date. 4 Select or enter a document If an invoice is desired, check Print a Commercial Invoice/Proforma. Type carriage value method... and if required, type the FedEx account number. Acct #: 5 Ship F0 The shipping label prints. Refer to online Help: Ship International International Document

10 Tracking Track the status of a package anytime with just a few keystrokes and send a proof-ofdelivery confirmation letter to your recipient. Track from Shipping History FedEx Ship Manager can track the status of your shipment from information entered during shipment processing. Track by Number Track FedEx Express and FedEx Ground shipments by tracking number when you want to track the status of individual shipments. Track by Reference You can track the status of shipments using service, reference type and reference value, account number, ship date, destination country and destination postal code. Tracking

11 Tracking or... Determine the status and location of your shipment. Locate any shipment using its tracking number or shipment details. 2 OR select a service, reference type and reference value, account number, ship date, destination country and destination Type or select one or more OR search criteria to track the status of your shipment. or Repeat step 2 to add additional shipments to the tracking list. 2 To view the tracking results, click... Refer to online Help: Tracking packages Tracking

12 Shipping List Display, repeat, modify or delete any active shipment before the end of the shipping day. Tracking Number Use the tracking number to quickly locate any active shipment so you can repeat it, modify it or delete it. Repeat Easily duplicate a previous shipment and print a new shipping label. Modify Edit an active shipment and print a new shipping label. Shipping List

13 Shipping List Modify, repeat or delete any active shipment before you close the shipping day. Select the shipment 2 that you want to modify, repeat or delete. OR Type the tracking number for the shipment, and then click Search. Click one... 3 If you are modifying a shipment, make changes to the shipment on the shipping screen. Ship F0 The shipping label prints. Refer to online Help: Ship Domestic Ship International Shipping List

14 Address Book Store thousands of names and addresses in the Address Book for fast, reliable shipping. Search For The Address Book offers robust search functionality. Search on any of the fields in the recipient list. Sort You can sort, in ascending or descending order, the recipient list on any column by clicking the column header. Ship To Once you select a recipient, click Ship to and go to the shipping screen to complete the information for your shipment. Address Book

15 Address Book Quickly fill in the recipient information fields using recipient IDs. Create a New Recipient ID Add or update recipient IDs. Type a new recipient ID to identify this recipient. Complete the recipient information fields. Select... When you send the shipment, the new recipient information is saved in the recipient database. You can also add new recipients Use a Recipient ID to Complete the Recipient Information Fields 2 Type the recipient ID. When a match is found, all recipient fields populate. OR Select a Recipient ID from the drop-down menu to populate the recipient fields. Search the Address Book for a Recipient 3 Enter the desired search criteria and then click Search. Address Book

16 Reports Flexible daily and customized reports provide essential information to more effectively manage your shipping activity. Types of Reports Select the type of report you want to view or print. Shipment Reports Print shipping and customized reports for shipments you have sent and received. FedEx Ship Manager includes more than 25 reports and allows you to customize and create new reports. View, Print or Save Reports FedEx Ship Manager provides three methods of report output. Reports

17 Reports Run a Standard Report Generate reports about your shipping activities, and then view, print or save them. To modify the contents of the selected report, Select a report. click Override Include. 2 Select the information you want to include in the report. To run the report, select an output method. Customize a Standard Report To create a new report from an existing report, select the existing report, and then click Add by duplication. Refer to online Help: Reports and forms Reports

18 End of Day Automatic Close By default, your system is set up to automatically close FedEx Express and FedEx Ground shipments. If needed, you can change the auto close times in your System Settings. Close all your shipments and accounts at the same time. Reports Set end-of-day reports to either print automatically or hold printing for a later time. Close Select one or all of your shipments if you want to close before the automatic close occurs. End of Day

19 End of Day Close your shipping activities for the day to send urgent information to FedEx, create reports and produce the FedEx Ground Manifest. to close. to close. 2 Select a report option. If your reports do not print, select the Reports tab and change your Report options. If your end-of-day reports are being held, you can select and manually print them. Refer to online Help: Close the Day End of Day

20 Preferences Shipping Profiles Shipping profiles allow you to customize your shipping preferences. FedEx Ship Manager includes default U.S. and international shipping profiles that you can modify. Use shipping preferences to skip, repeat or automatically enter shipping information so there is less for you to select or type on the shipping screen. Behavior FedEx Ship Manager offers four unique types of behavior that you can assign to the shipping fields. Shipping Fields Modify the behavior of many of the shipping fields to streamline your shipping process. Preferences

21 Preferences Customize existing shipping profiles by assigning special behaviors to the shipping fields. Select Customize > Shipping Profiles. Select a shipping profile from the list. modify existing preferences. 2 Select a preference type for the shipping profile. want to edit. 3 Select an available behavior. that the behavior applies to. Repeat steps 3 to edit additional preference types. Constant Field value remains the same for all shipments. Carry Use the field value from the previous shipment. Skip The field is not available on the shipping screen. Refer to online Help: Customize Preferences

22 Hold File Hold File You can save shipments to the Hold File from the shipping screen, and you can also import shipments into the Hold File from another file. Enjoy the convenience of saving shipment information to a Hold File so that you can change, copy and complete shipments at a later date or time. Customize Select the information that you want to display on the Hold File screen, including international fields. Edit Display the selected shipment on the shipping screen so that you can view and modify it. Assign Tracking # Obtain a tracking number from the Hold File before shipping a package. Hold File

23 Hold File Enable the Hold File feature on your system. Prepare shipments and then hold them for shipment at a later date/time. Select Customize > System Settings. Select Modify. 2 Select... Hold File. On the shipping screen select... Ship a Package from the Hold File Select... you want to ship. To edit/add information to a shipment, select the shipment, then click Edit. Complete the shipment information on the shipping screen and then click Ship. Refer to online Help: Hold File Hold File

24 Databases FedEx Ship Manager provides access to a large volume of shipping information. Add shipping information to the FedEx database as you ship, so you can export this data to an output file. You can also import shipping information from external files. Direct Database Entry Add information directly into the many FedEx Ship Manager databases. Use maintenance features to keep up-to-date databases. Save in/update Build up the recipient database as you ship. Information about new recipients saves each time you ship. Import Get the most out of your existing business information. Import database files created by other business applications. Databases

25 Databases CAUTION: Before continuing, back up the current FedEx Ship Manager database. Import a database from an external file using a FedEx Ship Manager database template.. name of the import 2 template you want to use. Click Browse to locate and select the file that you want to import. imported data to the FedEx Ship Manager database. Select Replace to overwrite the database. 3 Refer to online Help: Databases Databases

26 Multisystem/ Multiaccount Note: If you don t need the benefits of multiple systems or accounts, you can use shipping profiles to customize shipping preferences for individual shippers. Refer to the Preferences tab. Add multiple FedEx systems and accounts on the same personal computer. Each system has its own preferences, shipping history and reports. Your Unique System/Account Number Each shipper who registers receives a unique system number. Multisystem/ Multiaccount

27 Multisystem/ Multiaccount Add a system or an account on the same PC. Activate a system or an account number. Account and the desired system or account number. 2 Click Utilities and select Add System/ Account Number. Location and Account Information fields. 3 Select a printer option. Select a report and label printer. Multisystem/ Multiaccount

28 Integration Integrate Shipping Data Exchange data such as recipient address information between your order management or accounting system and FedEx Ship Manager. Integration allows you to process your FedEx shipments more efficiently by providing the ability to exchange data between your order management or accounting system and FedEx Ship Manager. FedEx Integration Assistant FedEx Integration Assistant is an easy-to-use wizard that guides you through each step in the integration process. Create Profiles Create multiple profiles for different shipping needs. Integration

29 Integration Enable or disable an existing integration profile. Enable or Disable an Integration Profile Use the Recipient ID or the Package Reference lookup method to import shipping information. On the Integration menu, select the integration profile that you want to run. Integration FedEx Integration Assistant Report Holiday BasketsDaily BasketsExpress Documents None To stop an active integration profile select None. Use the Recipient ID Lookup Method Type or select the Recipient ID. When you tab out of the Recipient ID field, shipping information is sent to the screen. Add/edit the shipping information and then click... Ship F0 Use the Lookup Method Enter the Lookup Value and click OK. The package information is sent to the screen. Add/edit the shipping information and then click... Ship F0 Refer to online Help: Using Integration Integration

30 Return Shipment Handle returns efficiently by choosing from several return solutions available with many FedEx Express and FedEx Ground services. Return To Select a name from the drop-down menu, and this section automatically populates with preset information. Return Label Type Select the Return label type and the screen dynamically changes to show the appropriate fields to complete. Return From Select a name from the drop-down menu, and this section automatically populates with preset information. Return Shipment

31 Return Shipment Return a single shipment within the U.S. or Canada. 2 Select a Return to name from the drop-down menu. Select a Return from name from the drop-down menu. Other fields will populate automatically. You may modify information in both the Return to and Return from sections. Each label type requires different fields. 3 type and press Tab. Complete the package and shipment details for the label type selected. You can a return label to your customer; print a return label and include it with your shipment; notify FedEx Ground that a return shipment is ready for pickup. You can use or discard print or return labels. Select FedEx Ground Call Tag only, however, to notify FedEx Ground to pick up a return shipment. 4 required, enter the FedEx account number. Refer to online Help: Customize Return Shipment

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