KPI ENCYCLOPEDIA. A Comprehensive Collection of KPI Definitions for HUMAN RESOURCES

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1 KPI ENCYCLOPEDIA A Comprehensive Collection of KPI Definitions for HUMAN RESOURCES info@opsdog.com

2 Table of Contents KPI Encyclopedia OpsDog Services Overview 2 Metric Definitions 3 Benefits & Compensation 5 Employee Relations 9 HR Generalists 11 Human Capital Management 13 Recruiting & Hiring 15 Training & Development 18 This content may not be copied, distributed, republished, uploaded, posted or transmitted in any way without the prior written consent of OpsDog, Inc. 1

3 OpsDog Services Overview OpsDog Offers High-quality Analytical Support without the Price & Risk of Traditional Consulting BENCHMARK RESEARCH, REPORTS, DATA YOU ARE HERE Our benchmark reports and data sets can help you compare any business to the competition and stop operating in the darkwe deliver customized, presentation-quality benchmarking reports and/or data sets based on your precise needs. $995 PROCESS MAPPING & DIGITIZATION Let us launch your business into the digital future with our process documentation and digitization support services. We map your current workflow, documenting work activities, how systems are used and how data flows. This is the raw material for your digitization blueprint. $1,950 DATA ANALYSIS & PRESENTATION Our off-site data experts can quickly analyze your data to reveal trends and uncover insights. No matter the industry, we can highlight trends in your data through simple graphs and charts and compile all of our findings in a presentation-ready PDF document for you. $1,950 MANAGEMENT DASHBOARDS & METRICS We provide metric definitions and easy-to-update management METRICS dashboards to help you track the right metrics. Our analysts will establish and document metric definitions, then create a management dashboard template telling you everything you need to know to manage your business. $1,950 Contact Us to Learn More About Our Analytical Services info@opsdog.com

4 Human Resources Benefits & Compensation Employee Relations HR Generalists Human Capital Management Recruiting & Hiring The (HR) Department is responsible for personnel sourcing, hiring, training, skill development, benefits administration and compliance with applicable national, regional and local laws. In short, the HR Group is responsible for the attraction, training and wellbeing (to a certain extent) of its customers - the employees of the company. The HR function is also sometimes referred to as Human Capital Management or Talent Management. Training & Development 3

5 = Benchmarks and/or Target Data Available Upon Request Cost Quality HR Administration Expense as a Percentage of Total HR Expense Total HR administration-related (data entry, documentation, enrollments, etc.) expense divided by total HR Department expense, as a percentage. HR Administration Expense per Firm-Wide Employee Total HR administration-related (data entry, documentation, enrollments, etc.) expense divided by the total number of company-wide employees. HR Expense as a Percentage of Total Expense Total HR Department expense divided by total, company-wide expense over the same time period, as a percentage. HR Expense as a Percentage of Total Revenue Total HR Department expense divided by total, company-wide revenue over the same time period, as a percentage. HR Expense per Firm-Wide Employee Total HR Department expense incurred by the company divided by the total number of company-wide employees. Total Expense: HR The total expense incurred by the HR Department over a given period of time. Percentage of Workforce Unionized The number of employees across all manufacturing sites who are members of a labor union divided by the total number of company-wide employees, as a percentage. Revenue Total Revenue per HR Employee The total revenue earned by the company divided by the total number of HR employees. Total Revenue: HR Total revenue earned by the HR Department over a given period of time. Headcount HR Administration Headcount Ratio The number of company-wide, full-time equivalent employees (FTEs) divided by the total number of HR Administration employees. Total Headcount: The total number of HR employees working for the company. Headcount Ratio The number of company-wide, full-time equivalent employees (FTEs) divided by the total number of HR Department employees. Organizational Span of Control: HR The average number of HR employees reporting to each HR manager. Management Levels: HR The total number of management levels, or layers, in the HR Department. Organizational Structure: HR Yes/no metric indicating whether the HR function is centralized (all employees in a single location) or decentralized. Contact Us for Benchmarking Data, Reports, & Other Analytical Services info@opsdog.com

6 Benefits & Compensation Benefits & Compensation Employee Relations HR Generalists Human Capital Management Recruiting & Hiring Training & Development The Benefits and Compensation Group concerns itself with employee compensation (wages, salaries, bonuses) and related benefits such as health insurance, life insurance, 401Ks and other benefits (financial or nonfinancial). The group compares their company s compensation packages to those of similar firms and adjusts based on those findings. The Benefits and Compensation Group sometimes also manages incentive-based compensation programs. 5

7 Benefits & Compensation = Benchmarks and/or Target Data Available Upon Request Cost Cost (Cont.) Healthcare Expense per Covered Employee The average amount of health insurance expense incurred by the company, for each employee covered by company health insurance. Percent Change in Unit Cost: Salary Change The percent change in unit cost for performing a salary change before and after implementing process improvements (such as automation, removal of low-value tasks, etc.). Healthcare Expense per Covered Employee The average health insurance-related expense incurred by the company divided by the total number of employees covered by the company s health insurance plan. Unit Cost: Enroll in Benefits The total cost of enrolling employees in benefits programs divided by the total number of employees enrolled in benefits programs over a certain period of time. HR Benefits Administration Expense per Firm-Wide Employee Total HR Benefits Administration-related expense divided by the total number of company-wide employees. Unit Cost: Request Salary Change The total cost of processing salary change requests divided by the total number of salary changes requested over a certain period of time. HR Benefits Expense as a Percentage of Total HR Expense Total HR Benefits Administration-related expense divided by total HR Department expense, as a percentage. Unit Cost: Salary Change The total cost of salary changes performed divided by the total number of salaries changed over a certain period of time. HR Compensation Administration Expense per Firm-Wide Employee Total HR Compensation Administration-related expense divided by the total number of company-wide employees. Average Base Salary: Sales Support Employees The average annual base salary for Sales Support employees working for the company over a certain period of time. HR Compensation Expense as a Percentage of Total HR Expense Total HR Compensation Administrationrelated expense divided by total HR Department expense, as a percentage. Labor Expense as a Percentage of Sales The total labor-related expense (wages, employee taxes, benefits, bonuses, etc.) divided by total sales generated over the same period of time, as a percentage. Salaries as a Percentage of Operating Expense Total company-wide salary expense divided by total company-wide operating expense, as a percentage. Benefits Expense per Firm-Wide Employee The total benefits expense incurred by the company over a certain period of time divided by the total number of company-wide employees. Labor Expense as a Percentage of Total Revenue The total employee compensation-related expense divided by the total dollar amount of revenue generated by the company over the same period of time, as a percentage. Employee Health Insurance Expense as a Percentage of Total Revenue the total employee health insurance-related expense incurred by the company divided by the total dollar amount of revenue generated over the same period of time, as a percentage. To download the full document, please login or register to OpsDog.com Compensation Expense per Firm-Wide Employee The total compensation expense incurred by the company over a certain period of time, divided by the total number of company-wide FTEs. Percent Change in Unit Cost: Enroll in Benefits The percent change in unit cost for enrolling in benefits before and after implementing process improvements (such as automation, removal of low-value tasks, etc.). Percent Change in Unit Cost: Request Salary Change The percent change in unit cost for requesting a salary change before and after implementing process improvements (such as automation, removal of low-value tasks, etc.). Payroll Taxes as a Percentage of Total Revenue The total payroll tax-related expense incurred by the company divided by total revenue generated over the same period of time, as a percentage. Average Compensation: Administrative Employees The average total compensation (salary, bonuses, commissions) for administrative employees over a certain period of time. Average Compensation: CEOs & Presidents The average total compensation (salary, bonuses, commissions) for CEOs and Presidents over a certain period of time. Contact Us for Benchmarking Data, Reports, & Other Analytical Services info@opsdog.com