MANCHESTER AIRPORT TRANSFORMATION PROGRAMME The British Irish Airports EXPO 2016 Conference - 8 June 2016

Transcription

1 MANCHESTER AIRPORT TRANSFORMATION PROGRAMME The British Irish Airports EXPO 2016 Conference - 8 June 2016

2 AGENDA Ref: Item 1. Intro- Brad Miller 2. Manchester Airport Group (MAG) 3. Manchester Airport a UK asset 4. MAN-TP Why Now? 5. MAN Current Constraints and Opportunities 6. MAN-TP deliverables 7. Thank you

3 1. INTRO- BRAD MILLER

4 2. MANCHESTER AIRPORT GROUP (MAG)

5 MANCHESTER AIRPORT GROUP (MAG) Manchester Airport is part of MAG: the largest predominantly UK-owned airport operator. Manchester Airport - MAN 22.3m passengers in 2015 UK s 3rd largest airport 70+ airlines & 200+ destinations 2 runways with potential 62% spare capacity 21m people within a 2 hour drive East Midlands Airport - EMA 4.6m passengers in 2015 UK s largest freight airport after Heathrow 300,000 tonnes p.a. Located next to key road interchanges four hours from virtually all UK commerce Bournemouth Airport - BOH 0.7m passengers in 2015 Significant investment in new terminal increasing passenger capacity to 3m p.a. Wealthy catchment area Large land holding on-site business park London Stansted Airport STN 20.9m passengers in 2015 UK s 4th largest airport 150+ destinations 1 runway with 50% spare capacity 25m people within two hours drive Acquired February 2013 Catchment area within 2 hours drive of: MAN STN MAG Property MAG has a property portfolio of > 600m c.500 properties and 1,000 tenants

6 3. MANCHESTER AIRPORT - A UK ASSET

7 MANCHESTER AIRPORT A UK ASSET Manchester currently serves circa 24m passengers and has capacity and the right catchment to grow. 70 airlines 200 destinations 60 countries served 2 runways 3200m and 3015m long 62% spare capacity 21m people in 2 hour catchment

8 4. MAN-TP WHY NOW?

9 MAN-TP - WHY NOW? It is unlikely that a new runway will be built in the south east for at least 15 years and therefore Manchester has a key role to play in solving the national capacity issue. The Northern Powerhouse needs world class transport infrastructure including rail connectivity (Trans Pennine electrification, HS2 and HS3) MAN s links have already been improved (Metrolink, 4 th platform, new rail franchises, more direct services) Strong international connectivity from the North will help rebalance the economy Passengers prefer local airports, businesses want direct connectivity Passengers and airlines expectations are increasing

10 5. MAN - CURRENT CONSTRAINTS AND OPPORTUNITIES

11 CURRENT CONSTRAINTS AND OPPORTUNITIES There are a number of constraints which are hindering MAN s ability to grow. Constraints A. Incremental terminal development with small spaces and many corridors B. Inefficiency of 3 unlinked terminals C. Single taxi lane pinch points D. Lack of T3 Remote Stands E. Apron/airfield developed for older generation aircraft F. Lack of West Apron contact stands G. Inefficiency of T1/3 Apron stand size and gate inflexibility H. Lack of dual taxiway to feed runway I. Conflict between car parking and apron expansion J. Complex Road Network Customer Experience ASQ today Target Status Opportunities 1. Master plan refresh 2. Linking Terminal 1 and Terminal 3 3. Terminal 2 Expansion 4. Landside 5. Airfield Options 6. Terminal 1 and 3 Apron 7. Terminal 2 Apron

12 CASE FOR INVESTMENT TRANSFORMED CUSTOMER SERVICE MAN s infrastructure is not supporting its customer experience aspirations and requires investment in order to be competitive. MAN-TP will address these requirements Investing in MAN will allow us to compete with our peers Not meeting airline and passenger expectations is not sustainable MAN below average and own targets Recent operational improvements are not sustainable over the long term

13 CASE FOR INVESTMENT CUSTOMER EXPERIENCE TODAY The ASQ survey has helped to identify multiple improvements required by customers throughout the airport experience, many of which are as a result of the aging facility and resulting constraint on capacity ON JOURNEY & ARRIVING Better signage and road systems Simpler routes from the station to T3 Ease of finding a car parking space CHECK-IN Reduced queues and proper bag drop system Better OOG facility Removal of level changes Improved signage for check-in areas (different levels) More modern appearance SECURITY BOARDING GATES More facilities at gate Appearance improvements Reduced route to gates and increased information Increased seating DISEMBARKING AIRCRAFT Improved routes from aircraft to Immigration Cleaner more modern environment Introduction of more toilets along the piers Less queues and congestion after x-ray More space to reduce claustrophobic feel Better information on LAGs and electrical items Improved body search techniques Separate family lanes Fast Track in the same lane currently Improved info on queueing times DEPARTURE LOUNGE More seating and quiet areas More choice and value in F&B Introduction of charging/laptop stations and better WiFi More/ bigger FIDS More info on walking distances Improved smoking areas and associated signage More facilities for children/families Improved Changing Places facilities IMMIGRATION Transformation required Improved egates needed More egates info Requires more space to improve experience BAGGAGE RECLAIM Shorter waiting times and more communication More info on PIDS More onward travel info required Toilet facilities need revamp and expansion Improved trolley facilities More seating and carousels Improved exit directions Exclusive MAN-TP Benefit To be delivered as part of MAN- TP

14 6. MAN-TP DELIVERABLES

15 INTRODUCING MAN-TP

16 FORECOURTS, ROADS AND ACCESS KEY DELIVERABLES New front door and public realm New forecourt New high level access from motorway Improved road layout / flows New/extended multi-storey car parks

17 CHECK-IN HALL KEY DELIVERABLES A single check in hall Light and airy feel Self service bag drop (two-step) Provision for ticket desks Extensive flexible branding Potential for premium facilities

18 T2 CHECK-IN SIZE BENCHMARKING

19 SECURITY KEY DELIVERABLES Single security area Modern technology and processes Biometric control for domestic passengers Fast track, family and standard products Capacity with headroom to provide a good service levels at all times

20 TRANSFERS KEY DELIVERABLES Terminal accommodating domestic, CTAs and international passengers Self connect transfers both airside and landside Simplified process Ease of way-finding

21 RETAIL KEY DELIVERABLES Flexible model able to respond to trends Intuitive way finding with visual connections More generous space allocation More lounge style seating New category of F&B friendly seating

22 BUSINESS LOUNGES KEY DELIVERABLES Re-provision of existing and growth lounge space Centrally located Designing for option of lounges on piers Safe-guarded space for bespoke products

23 PIERS KEY DELIVERABLES Multi Aircraft Ramp Systems (MARS) providing flexibility Open gate lounges Airbridges for all wide body contact stands Flexibility for walk on walk off or airbridges on other contact stands Safeguarding for upper level lounge and US preclearance facilities

24 BAGGAGE KEY DELIVERABLES Reclaim increased from 5 to 13 carousels Flexible reclaim belts with improved off-load capacity Single arrivals hall with easy access to adjacent car parks and public transport

25 ARRIVALS KEY DELIVERABLES Single arrivals hall Easy access to adjacent car parks and public transport

26 AIRFIELD KEY DELIVERABLES Increase in contact stands with ability to optimise pier service levels Simplified dual taxiway system to alleviate bottlenecks More efficient airfield operating environment Modern and future-proofed stand layouts Safe guarded space for a fourth pier

27 7. THANKYOU. 27