ACL is the coordinator of choice for 35 airports worldwide. We coordinate 2.8 million flights carrying over 300 million passengers each year.

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1 ACL Company Profile ACL is the coordinator of choice for 35 airports worldwide. We coordinate 2.8 million flights carrying over 300 million passengers each year. Airport Coordination Limited Capital Place 120 Bath Road Harlington Hayes UB3 5AN UK Tel web

2 Table of Contents ACL Services 3 Technical Excellence 15 Why choose ACL? 23 Case Studies 26 July 2013 ACL Company Profile Page 2

3 ACL Company Profile ACL Services

4 About ACL ACL has over 20 years of experience providing world leading independent slot coordination services. Our business has grown steadily and we now serve 35 airports in the UK, Ireland, Poland, Canada, New Zealand and Dubai from global hub airports with constrained capacity to smaller regional airports seeking to develop their networks. ACL uses the industry-leading SCORE slot coordination system and OCS (online-coordination.com), which allows airlines to manage their slots in real time, and gives airports online access to their schedules, while providing a seamless 24/7 service. These systems allow ACL to accurately model airport capacity (runway, terminal, apron, noise) and quickly respond to airline slot requests 87% within 1 hour and 99.6% within 1 day. Our systems are operationally critical to our customers, and we maintain better than 99.9% critical system uptime. Number of airports served Canada Ireland New Zealand Poland United Arab Emirates United Kingdom July 2013 ACL Company Profile Page 4

5 Our Team ACL s people are its core strength. We have the breadth and depth of knowledge and experience to deliver an innovative, resilient and customer-focused service. Our experienced team of slot coordinators is backed up by our in-house IS and business support teams. MD & Finance Managing Director Financial Controller UK Coordination Heathrow (x3) Gatwick (x3) ACL International Coordination Manger Dubai * Information Systems IS Manager IT support (x3) We also have specialist legal, PR and HR advisors who know our business and understand the industry. Accounts Exec (x2) Stansted (x3) New Zealand * Systems Development (x2) ACL International is a dedicated team focused on providing coordination services outside of the UK, as well as slot trading, data sales & analysis, and consultancy services worldwide. Our head office is at London Heathrow, and we have satellite offices in Manchester, Dubai and Auckland. Personal Assistant Manchester * (x3) Slot Performance Ireland Poland Canada * Local office July 2013 ACL Company Profile Page 5

6 Our Services Slot Coordination a range of schedule data collection, facilitation and slot allocation services, applying industry best practice standards tailored to local needs. Special Event Coordination planning and managing air travel demand and airport capacity for special events, eg, Olympics and footballs championships. Data Sales & Analysis our slot database is the definitive source airport schedule information, used by customers for variety of resource planning functions. Consultancy & Training we provide a range of services that build on our core skills, such as: Forecasting and forecast scheduling Capacity assessment, optimisation and enhancement Coordination system and scheduling process training Slot Trading the slottrade.aero web portal helps airlines wishing to buy, sell, lease and swap airport slots. Online Coordination the OCS web portal allows customers to manage their schedules online, providing a seamless 24/7 service. July 2013 ACL Company Profile Page 6

7 Slot Coordination Level 1 data collection Schedules available from 5 months before start of season Online web access to schedule data and reports Automatic data feeds for operational systems, eg, FIDS Representation at biannual IATA Slot Conferences Benefit from ACL s extensive network of airline contacts Level 2 facilitation Smooth peaks in demand through voluntary adjustments Make best use of existing facilities and resources Ensure profitable investment in new capacity Benefit from ACL s experience optimising capacity utilisation Level 3 slot coordination Manage excess demand through mandatory slot allocation Maintain desired standards of service, eg, queuing, delay Slot monitoring to ensure compliance Capacity governance to international best practice standards Capacity sufficient to meet demand Peak periods requiring smoothing Demand coordinated within capacity July 2013 ACL Company Profile Page 7

8 Capacity Optimisation and Enhancement ACL manages the capacity of some of the busiest and most intensively used airports in the world, including: London Heathrow the world s busiest international airport London Gatwick the world s busiest single runway airport Dubai International the world s fastest growing major hub airport ACL has extensive experience of analysing the capacity pinch points of the total airport operation runways, aprons and terminals and optimising capacity management to meet demand and deliver desired levels of service and operational resilience. This can include implementation of effective slot allocation and schedule management procedures in accordance with IATA standards and international best practice. World s Busiest Airports Movements per runway 300, , , , ,000 50,000 0 LGW LHR MUC ATL MEX DXB DUB STN CAN CGK PEK AKL BOG PHX LAX July 2013 ACL Company Profile Page 8

9 Total Airport Modelling ACL coordinates some of the world s most complex and constrained airports. Making best use of capacity to meet demand and deliver desired levels of service requires accurate modelling of each component of airport infrastructure. Runways fixed or rolling hour limits, profiled constraints and sub-constraints tailored to the airfield layout and operation, optimised to deliver a smooth flow of traffic and minimise emissions and delays Apron parking sophisticated apron capacity modelling with GANTT-style graphics, capable of handling complex layouts (non-standard sizes, MARS stands, adjacency rules), towing, buffer times, airline preferences and automatic flight linking Terminals passenger throughput modelling optimised for the various pinch points of the terminal process (check-in, security, immigration, etc), to ensure desired levels of service and avoid queuing and congestion Environmental limits modelling of environmental constraints such as daily/nightly and seasonal movement limits, and noise points based on aircraft noise certification July 2013 ACL Company Profile Page 9

10 Special Event Coordination ACL has extensive experience of planning and managing air travel demand and airport capacity for special events to ensure smooth operations. Our services include: Demand forecasting and forecast scheduling Capacity modelling and pinch point analysis Stakeholder management and consultation Development of special procedures and rules Implementation of demand management and slot allocation procedures Reference projects: Dubai runway rehabilitation project 2014 London Olympics 2012 Poland Euro 2012 Football Championship South Africa Football World Cup 2010 Dubai Airshow 2009 and 2011 Ryder Cup Golf (Dublin 2006, Cardiff 2010) European football cup finals (Glasgow 2002, Manchester 2003 and 2008, Dublin 2011, London 2011 and 2013) England Euro 1996 Football Championship July 2013 ACL Company Profile Page 10

11 Schedule Data and Analysis ACL s slot database is the definitive source of schedule information. Our data is comprehensive, including all scheduled, low cost, charter, freight and business aviation services*, and is continuously updated directly by operators. Historical data is also available for past seasons. ACL Data is available in a variety of formats and frequencies, from ad hoc reports to dynamically updated schedule feeds. We also provide bespoke data solutions to fit individual requirements. Customers subscribe to our data to perform a variety of planning, operational and business intelligence functions: Rostering and resource planning Market intelligence Business development Product planning Airport retailing (eg, VAT reclaims) Ground transport scheduling (meet & greet) Facility planning & management * Business aviation data is available at certains July 2013 ACL Company Profile Page 11

12 Consultancy & Training ACL provides a range of services that build on our core areas of expertise: Forecasting and forecast scheduling Capacity assessment, optimisation and enhancement Airport route development Punctuality and performance analysis Coordination system and scheduling process training ACL s customers benefit from our broad experience in managing issues of airline demand and capacity at a wide range of airports. We have an extensive network of contacts with airlines, airports, regulators and governments, and can draw upon the expertise of our partner consultancy firms and associates to offer comprehensive solutions and advice. July 2013 ACL Company Profile Page 12

13 Total Capacity Process ACL provides a range of capacity assessment and demand analysis services: Capacity assessment based on desired levels of service, eg, queuing and delay Busy hour rate analysis methodology Day profile and schedule demand analysis Process benchmarking and pinch-point analysis Coordination parameter design and optimisation IATA coordination level designation Reference Projects: New Athens airport terminal & apron Dublin airport terminal & runway Dubai International airport terminal & apron Singapore Changi airport terminal, apron and runway capacity benchmarking Mexico City airport coordination parameter optimisation South Africa (JNB/CPT) terminal capacity and busy hour forecasts Forecourt Check-in Security Lounge Gates Connections Taxiways & Runways Concourse Customs Reclaim Immigration Gates July 2013 ACL Company Profile Page 13

14 Commercial and Operational Planning ACL is working with BEONTRA (www.beontra.com), the developer of a world-leading suite of forecasting, commercial & revenue planning and operational planning tools already used by 30 major airports worldwide. ACL s cooperation with BEONTRA builds on our core areas of expertise, and is an example of our commitment to developing innovative value-adding services for our customers. July 2013 ACL Company Profile Page 14

15 ACL Company Profile Technical Excellence

16 Technical Excellence SCORE World-leading slot coordination software Used at 125 airports in 30 countries worldwide Developed by ACL s technology partner PDC (www.pdc-aviation.com) Key features: Robust SQL database Automatic handling of SSIM format messages (via SITA or ) Flexible capacity modelling: runways, terminals, parking stands, gates, check-in, noise caps Informative graphical displays Advanced slot-search and swap functionality Advanced reporting functionality Advanced slot monitoring tools Ability to undertake What-if analyses Full UTC and Local Time functionality Compatibility with OCS OCS World s only multi-coordinator online web portal Used at 80 airports in 18 countries worldwide Live online access to the coordination database Key features: Airlines can self-coordinate their slots within capacity constraints add, edit, delete flights Immediate responses 24/7 automatic offers Live slot availability displays runway & terminal Live access to view and download schedules for transparency and planning purposes Advanced online reporting capabilities for summary data and market analysis Airport operations can clear slots and override capacities in urgent situations (eg, out of hours) Note: uniquely amongst coordinators, ACL operates a backup OCS site to ensure the highest levels of system availability for its customers. July 2013 ACL Company Profile Page 16

17 SCORE Easy to use efficient editing and slot coordination Each slot request automatically evaluated against all components of capacity Graphical display of demand & capacity utilisation Sophisticated slot optimisation technology Aircraft parking GANTT capability July 2013 ACL Company Profile Page 17

18 OCS View and edit flights in real time instant answers to slot requests Flexible reporting capability, export to Excel, live schedule data Graphical displays of slot availability, runway and terminal capacity July 2013 ACL Company Profile Page 18

19 Data Integration ACL processes about 300,000 slot messages a year from over 500 operators worldwide using industry standard message formats and the OCS web portal. Airlines The ACL database continuously updates the airports operational systems, ensuring that all stakeholders are working off a common dataset. Data on actual operations is matched against planned data for slot monitoring and punctuality analyses. ACL SCORE SSIM messages OCS web portal Daily FTP data feed Dynamic update Actual data (slot monitoring) Airport AODB July 2013 ACL Company Profile Page 19

20 ACL Service KPIs ACL s systems and data are operationally critical to its airport and airline customers In-house server hosting with independent backup power generators Robust disaster recovery facility in the London Docklands High levels of automation (about 90%) giving rapid responses to airline slot requests 24/7 100% 80% 60% 40% 20% 0% % Automatic message processing Message response time 0.3% 0.1% 12.6% 87.0% Within 1 hour 1h to 1 day 1 to 3 days 100.0% 99.9% 99.8% 99.7% 99.6% 99.5% Critical system uptime More than 3 days July 2013 ACL Company Profile Page 20

21 Customer Focus 2012 airline survey results Staff helpfulness Efficiency of the initial coordination process Speed of response to requests and queries Quality of communication and information provided Transparency of the coordination process Efficiency of managing your outstanding requests Neutrality and independence of decision making Fair and consistent application of rules and regulations Information on slot availability Flexibility and willingness to solve problems Understanding of your business requirements Quality of coordination computer systems Ease of use of the Online Coordination System Administration of the slot misuse sanctions scheme Overall quality of service V. Poor Poor Average Good Excellent July 2013 ACL Company Profile Page 21

22 ACL International website With its growing number of international airport coordination customers, ACL invested in a new acl-international.com website. The objective is to give greater focus and prominence to information for each country we serve, and to make the site easier to navigate for the over 3000 unique visitors we receive each month. The ACL website is the highest ranked coordinator website for common search terms like: airport slot, slot allocation, slot coordination, and slot trading (for ACL s slottrade.aero website). July 2013 ACL Company Profile Page 22

23 ACL Company Profile Why Choose ACL?

24 The Coordinator of Choice Our Approach Professional slot coordination services to the highest standards of international best practice Partnership approach based on developing long-term relationships Flexible services tailored to the specific needs of our customers Cultural awareness with experience providing slot coordination services worldwide Outsourced, hosted and local solutions Why choose ACL? Reputation professional and impartial Experience breadth and depth of knowledge Responsiveness 99.8% of messages in 1 day Customer focus service and value Technical excellence SCORE and OCS Resilience robust systems and backup July 2013 ACL Company Profile Page 24

25 Value of ACL Services ACL s services deliver tangible value to our airport and airline customers Optimal timings for airlines maximising connections and commercial revenues At Heathrow in Summer 2012 our coordination processes got airlines closer to their ideal slot times, from an average 28 minutes difference initially to just 7 minutes off ideal, a 75% improvement. Smoother patterns of demand, better utilisation of airport infrastructure At Gatwick in Summer 2012 ACL achieved a 20% reduction in peak hour demand (from 65 to 52 movements per hour) while accommodating the same number of airline services at operationally and commercially feasible timings. Efficient and fair slot monitoring to prevent slot misuse and improve punctuality At UK coordinated airports between 2006 and 2010 the number of operations off slot were reduced by 45% and the number of operations without an allocated slot were reduced by 85%. Capacity enhancement and optimisation through continuous improvement Central to the coordination process is a seasonal review of capacity against a wish list of airline demand compiled by ACL. This process engages all stakeholders (airport, ATC, airlines) in seeking continuous improvements aimed at maximising capacity and minimising delays. Capacity Enhancement Track Record Airport Runways Peak Hour Average Hour Heathrow Gatwick Stansted Dublin July 2013 ACL Company Profile Page 25

26 ACL Company Profile Case Studies

27 Case Study: Dubai International Traffic at DXB has quadrupled in the past 10 years, sustaining an average growth rate of 15% per annum. It is the world s fasted growing major hub airport. ACL s involvement with DXB started in April 2008 with a capacity assessment and scheduling process review. This led to the introduction of IATA standard scheduling processes and ACL s appointment as independent coordinator from September ACL drew on its extensive experience of coordination and demand management at a broad range of airports to guide the DXB stakeholders through the transition to slot coordination. ACL initially managed DXB schedules remotely from its London offices. With the growing demands of DXB and the opening of the new DWC airport, ACL opened a Dubai office to provide a tailored local service in This is an example of how ACL is flexible and proactive in adapting its services to the specific needs of its airport and airline customers Passengers (mppa) July 2013 ACL Company Profile Page 27

28 Case Study: Dublin Airport ACL has coordinated Dublin Airport since 2000, after winning a competitive tender administered by the Irish Commission for Aviation Regulation. Ireland was the first EU country to appoint its coordinator by competitive tender. ACL has competed successfully to renew its Dublin contract twice, most recently in ACL managed the airport s transition from Level 2 to become a Level 3 slot coordinated airport. The airport was first designated Level 3 by the Irish authorities for Summer 2006, but this decision was overturned by the Irish courts following a challenge by Ryanair. Level 3 slot coordination was re-introduced for the Summer 2007 season. Throughout this process of change, ACL maintained effective management of the scheduling process, and excellent relationships with all stakeholders. ACL also supported the opening of the airport s new Terminal 2 in July 2013 ACL Company Profile Page 28

29 Case Study: New Zealand Airports ACL was appointed as the independent coordinator of airports in New Zealand in September 2012 following a joint selection process managed by the New Zealand Airport Association and the Board of Airlines Representatives for New Zealand. The airports served are Auckland, Christchurch, Wellington and Queenstown airports. Bruce Cargill, who had been acting as the coordinator with Air New Zealand, joined ACL and we opened an Auckland office. Our coordination service combines ACL s extensive experience as the world-leading independent slot coordinator with a local knowledge and presence that is tailored to the needs of both the New Zealand airports and the domestic and international airlines that serve the country. July 2013 ACL Company Profile Page 29

30 Case Study: Polish Airports ACL was appointed as the coordinator for airports in Poland by the President of Civil Aviation in November 2011, after winning a competitive tender process. Within 3 weeks of appointment, ACL had set up the coordination processes for Warsaw Chopin as a coordinated airport on an ongoing basis, and for Gdansk, Poznan and Wroclaw airports on a temporary basis for the UEFA Euro 2012 football championships during June Coordination of the Euro 2012 championships built on ACL s extensive experience of managing special events, and took advantages of synergies with the London Olympics 2012 (which took place later in the summer). The ACL International team was augmented with a native Polish speaking slot coordinator to provide a locallanguage service to stakeholders. This follows ACL s philosophy of being responsive to customer requirements. July 2013 ACL Company Profile Page 30

31 Case Study: Toronto City Airport Toronto City Airport is a unique commuter airport close to the city s business district. Since 2006 it had been the exclusive base of Porter Airlines, but in 2010 there was an opportunity to increase the slots available and open the airport to competing airlines. In April 2010, ACL was appointed by the Toronto Port Authority as the independent slot coordinator to develop a detailed slot allocation methodology, and to manage the release of 80% more slots. Slot controls were a controversial topic at Toronto City Airport, and the subject of an ongoing judicial review when ACL joined. The bespoke slot methodology developed by ACL had to be fair and transparent, meet the business needs of the airport, and be legally robust. ACL successfully allocated the new capacity in June 2010, without any legal challenge of ACL s appointment, approach or allocation decisions. When the we needed an independent slot coordinator to manage the complexities of slot allocation at Billy Bishop Toronto City, we chose ACL. ACL is widely recognized and respected as the industry s leading slot experts. They were able to help us develop and implement a slot system that suited our specific needs, and was legally sound. Their approach was innovative and very professional. Geoff Wilson, President & CEO, Toronto Port Authority July 2013 ACL Company Profile Page 31

32 Case Study: UK Airports ACL s roots lie in its role as the slot coordinator of airports in the UK. We serve 23 UK airports, ranging from Heathrow as the world s busiest international airport and Gatwick as the world s busiest single-runway airport to smaller regional airports seeking to develop their networks. For the London Olympics 2012, ACL was responsible for the temporary coordination of a total of 40 airports in the South of England. The objective was to ensure the smooth flow of traffic throughout the London airspace system during the event. With over 20 years of experience, we have a breadth and depth of knowledge that is unmatched in the slot coordination industry. The complex and diverse nature of UK airports means that ACL has developed world-leading coordination systems and processes. We draw upon these core strengths in offering services to airports worldwide. July 2013 ACL Company Profile Page 32

33 Our Customers July 2013 ACL Company Profile Page 33

34 Our Customers July 2013 ACL Company Profile Page 34

35 References Airport IATA Level* Served since London Heathrow London Gatwick London Stansted Manchester London Luton London City Dublin Dubai International Toronto City Warsaw Chopin Auckland Christchurch Wellington Poznan Birmingham Glasgow Newcastle Edinburgh Airport IATA Level* Served since Aberdeen Southampton Bristol Belfast City Belfast International Liverpool Leeds Bradford DWC Al Maktoum Queenstown Jersey Cardiff Shannon Cork Doncaster Sheffield Durham Tees Valley East Midlands Bournemouth July 2013 ACL Company Profile Page 35

36 Contact: Mr James Cole Director of ACL International Capital Place 120 Bath Road Harlington, Hayes UB3 5AN Tel +44(0) Fax +44(0)

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