Access Control is via the Cardax proximity system.

Transcription

1 Welcome to the common use world in the Cairns Domestic Terminal. For us all this is the final milestone in the evolution of the $200 million Domestic Terminal Redevelopment. At the end of September 2010, our state of the art common use check in facility and departure lounge will be complimented with the commissioning of the final aerobridge, covered passenger walkways from bays 10 to 22, and the opening of the baggage reclaim hall. The following pages are designed to provide some basic information that will assist you in the formalities associated with terminal protocols, resource allocations, communication procedures and contingencies associated with baggage handling systems. A Check-in Counter Matrix is produced and controlled by Cairns Airport Pty Ltd (CAPL) in conjunction with the Airlines. Should you required additional counters to address ad hoc operational requirements, please liaise with the CAPL Apron Co-ordinators on Steno 400 ( from IP Phone). The Airport Management System (AMS) is essential to assist with centralising up to date Airport operational data. It provides a single source of information to the wider audience, such as updated flight information to the travelling public. Incorporated in the AMS suite are the following areas, which can be access by pressing the Windows Key or F4 on your keyboard: View Direct - Allocation of Check-in (FIDs), Baggage Service Desks and Disruption Desks. Flight Tracking - Updating Mandated Flight Information (ETA / ETD etc). Staff Fids - Viewing of Staff flight information. Should you or your team have any queries regarding the use of AMS, please contact the CAPL Customer Services Officers on mobile or Access Control is via the Cardax proximity system. There are two Staff Airside Access Screening Points; A staff access screening point is located at the door adjacent to the OOG room in the south end of the terminal. This Staff Inspection Points for airside access operates in conjunction with OOG Another is located in the southern end of the arrivals hall (at exit from departure hall) Please note that the security guard must authorise access and egress. The operating times are as per below: Access Point 4 DTB (OOG) Check in hall 24/7 Access Point 5 staff screening operational hours is based on scheduled airline operating times. Access Point 5 DTB (Arrivals Hall) Daily

2 Regulatory signage such as Dangerous Goods and Sharps information is placed under the glass on top of the check-in counters, by CAPL staff. Operational Signage may be displayed under the glass once approved by CAPL Terminals team. Airline way finding via the monitors above check-in, disruption desks and service desks. Duress Alarms are on each check in and service desks and baggage service desks in the arrivals hall. Out of Hours Access to the check-in facility is via the door in the south-western corner of the facility. Display of airline specific literature products such as frequent flyer programmes are permitted on the counters during check-in, however must be removed once check-in is complete, with counters returned to a common use facility. Counter Staff are to ensure check-in counters, disruption desks, and service desks retain a clean and tidy appearance. Self adhesive stickers and notices must not be applied to the counters. Waste material such as bag tags, boarding passes, paper, etc is to be deposited in the bins provided. Workplace Health and Safety Check-in and baggage services staff are to ensure counters are left in a safe condition before vacating the area. Faults - CAPL is to be advised of any specific furniture, fixture or equipment faults using the established fault reporting system steno 400 ( on an IP Phone). A First Aid Room is located in the common use check in hall opposite the check-in counters and at the northern end of the arrivals hall. BAGGAGE HANDLING SYSTEM An Out of Gauge (OOG) acceptance point is located at the southern most end of the domestic terminal check- in hall. This room is staffed by a security guard, qualified in baggage screening. Out of Gauge (OOG) delivery points are located between the carousels in the arrival hall Plastic Tubs are to be returned and stored at the southern end of the hall by BCS. The Baggage Handling Contingency plan for the arrivals hall is located at the rear of the booklet. This document provides a broad overview of the most pertinent operational aspects of the domestic common use terminal and is by no means exhaustive. The CAPL Terminals team is available at all time to assist you with whatever your operational requirements may be. Kate McCreery-Carr GENERAL MANAGER COMMERCIAL AND TERMINALS

3 TERMINAL OPERATIONS MANUAL SEPTEMBER 2010 Page i

4 TABLE OF CONTENTS INTRODUCTION CHECK-IN COUNTERS (CIC) SERVICE DESKS INTERNATIONAL TERMINAL BUILDING CHECK-IN COUNTER OPERATORS SERVICE DESK OPERATORS DOMESTIC TERMINAL BUILDING CURRENT ARRANGEMENTS CHECK-IN COUNTER OPERATIONS SERVICE DESK OPERATIONS COMMON USER TERMINAL EQUIPMENT (CUTE) OUT OF GAUGE (OOG) INTERNATIONAL TERMINAL BUILDING DEPARTURES ARRIVALS DOMESTIC TERMINAL BUILDING DEPARTURES ARRIVALS MISHANDLED BAGGAGE AND DISRUPTED SERVICE DESKS INTERNATIONAL TERMINAL BUILDING MISHANDLED BAGGAGE SERVICE DESKS DEPARTURES LOUNGE DOMESTIC TERMINAL BUILDING MISHANDLED BAGGAGE DTB DISRUPTION SERVICE DESK SERVICE DESK CENTRAL TERMINAL BOARDING GATES INTERNATIONAL AND DOMESTIC TERMINAL BUILDINGS BOARDING GATE OPERATIONS SELF SERVICE CHECK-IN KIOSKS AIRPORT MANAGEMENT SYSTEM (AMS) AIRPORT OPERATIONS DATABASE (AODB) AIRPORT RESOURCE MANAGER (ARM) AIRLINE OPERATIONAL DATA...9 A. INNOVATA SCHEDULE INFORMATION...9 B. AUTOMATED FLIGHT DATA INTERFACE...9 C. FLIGHT TRACKING FLIGHT INFORMATION DISPLAY SYSTEM (FIDS) BAGGAGE HANDLING SYSTEMS AND RAMP FACILITIES BAGGAGE MAKE-UP AND TRANSFER BAGGAGE INDUCTION FACILITIES INTERNATIONAL TERMINAL BUILDING DOMESTIC TERMINAL BUILDING...12 Page ii

5 A. THE DOMESTIC TERMINAL CHECK-IN AREA BAGGAGE RECLAIM CAROUSELS INTERNATIONAL TERMINAL BUILDING DOMESTIC TERMINAL ARRIVALS HALL AIRCRAFT PARKING AND PARKING PROTOCOLS COMMUNICATIONS TELEPHONES AND INTERCOM SECURITY MANAGEMENT SYSTEM (SMS) STAFF AMENITIES FACILITIES AIRLINE BRANDING INTERNATIONAL TERMINAL BUILDING DOMESTIC TERMINAL BUILDING GROUND SUPPORT EQUIPMENT ACRONYMS REVIEW AUTHORITY...17 APPENDIX DTB CHECK IN COUNTER MATRIX APPENDIX STENO / IP PHONE DIRECTORY APPENDIX BAGGAGE HANDLING SYSTEMS STAFF LANDSIDE / AIRSIDE ACCESS CONTINGENCIES AND PROTOCOLS APPENDIX APRON PARKING PROTOCOLS DOMESTIC, LINK, INTERNATIONAL AND IGAA APPENDIX DOMESTIC CHECK IN BAGGAGE SCALES AND FEEDER BELT OPERATIONS Page iii

6 INTRODUCTION Part 9 Section 2 of the Airport Operations Manual outlines the rules and procedures that govern the use of terminal facilities at Cairns Airport. The terminal facilities at Cairns Airport incorporates the Domestic and International Terminal Buildings and associated Aircraft Parking and Ground Support Equipment areas. Consistent with the Airport Services Agreements (ASA) the Terminal Facilities and Aprons (Domestic, Link and International) are common use. Airlines operating at CNS operate in common with other Airlines. It should be noted that Airlines will not be allocated dedicated facilities in Check-in, Boarding Gates, Baggage Handling Facilities or Aircraft Parking. These facilities will be allocated on a needs basis and Cairns Airport Pty Ltd (CAPL) aims to accommodate all Airlines. Page 1

7 1. CHECK-IN COUNTERS (CIC) SERVICE DESKS 1.1 INTERNATIONAL TERMINAL BUILDING The International Terminal Building has 26 Check-in Counters (CIC), two (2) Domestic Interline CICs and two (2) Counters (11& 12) Service Desks. The western bank comprises of CICs 1 11 and includes one (1) Service Desk. The eastern bank comprises of CICs and includes one (1) Service Desk. The Domestic Interline CIC comprises of two (2) CICs. CIC allocation is revised prior to each seasonal schedule change i.e. March for Northern Summer (NS) schedule period and October for Northern Winter (NW) schedule, and as required whenever there are schedule changes that impact the overall allocation. The Cairns Airline Operators Committee (AOC) coordinate and agree check-in counter allocation on CAPL s behalf. This is published and circulated by the AOC in the form of a Check in Counter Allocation Matrix (Appendix 1). If the AOC are unable to agree check in counter allocation, CAPL will assume the management of check in counter allocation and plan allocation on the basis of passenger by flight volume. Any allocation of CICs in the short or long term does not confer any tenure over those counters to an Airline. To accommodate all airline demand CAPL reserves the right to alter and change CIC allocations to meet that demand CHECK-IN COUNTER OPERATORS Weigh Scales CAPL are responsible for the calibration of the weigh scales in accordance with the relevant legislative requirements. Instruction manual is attached at Appendix 5. Use of Computers Only common use computer equipment is permitted on the desk. Airline specific hardware is not permitted on the counters. This equipment is currently provided and maintained by SITA through their contract with CAPL. CAPL will be responsible for ensuring that their equipment and any associated cabling meets relevant WH&S requirements. Display of Airline Specific Literature and Products The display of airline specific promotional literature and product such as frequent flyer programmes, special offers, etc. on the counter is permitted during checking-in of the flight. This should not obstruct any safety and/or security information displayed on the top of the counter. Once check-in has been completed, this material must be removed, returning the desk to a common use facility. Counter Cleanliness and Appearance The airline and handling agent should ensure that the counters retain a clean and tidy appearance. Self adhesive stickers and notices must not be applied to the counters and all airline and handling agent related Page 2

8 materials must be removed from the counter at the end of the check-in operation. All waste material such as bag tags, boarding passes, paper and so on must be deposited in the bin provided. Baggage tags, immigration cards and any other materials that are kept on the counter must be correctly and neatly stored in the spaces provided on the counters. WH&S Management Airline and handling agent staff are responsible for ensuring that the counters are left in a safe condition before vacating the counters. CAPL should be advised of any specific equipment faults using the established fault reporting process SERVICE DESK OPERATORS Airline specific equipment is not permitted to be installed on the counter itself. All airline materials must be removed and the counter returned to a common use facility after the check-in of the relevant flight has been completed. Where more than one (1) carrier wishes to use the counter, the facility must be share equitably. 1.2 DOMESTIC TERMINAL BUILDING CURRENT ARRANGEMENTS The Domestic Terminal Building has 32 Check-in Counters (CICs), and 4 Common use Service Desks (1, 14, 25, 36) which are Disability Compliant. CIC allocation is revised prior to each seasonal schedule change i.e. March for Northern Summer schedule and October for Northern Winter schedule, and as required whenever there are schedule changes that impact the overall allocation. The CAPL Duty Manager - Terminals coordinates the allocation of CICs in the Domestic Terminal Building (Appendix 1). CICs are currently allocated on a fixed basis although allocation of counters to an airline does not in any way confer any tenure over those counters. To accommodate all airline demand including provision for new entrants CAPL will revise the allocation of counters as it needs to. Airlines will be required to submit to CAPL and/or confirm a CIC Allocation Request no later than 30 (thirty) days prior to each schedule season change (NW and NS). CAPL will use best endeavours to allocate airlines that have greater than daily services a core allocation of CICs and access to a Service Desk. The detail of CIC allocation will be determined by a consultative process with the airlines prior to each schedule period. The allocation of CICs and Service Desks to an Airline does not in any way confer any tenure over those counters. To accommodate all airline demand including provision for new entrants CAPL will revise the allocation of counters and service desks as required. Airline branding will be in accordance with CAPL Branding Guidelines. Page 3

9 A core allocation of counters to an airline will allow the airline to provide airline branding (subject to the CAPL Airline Branding Guidelines) on the back wall behind its core allocation of counters. All airlines will be able to brand non-core counters on the FIDS screens above the CICs they are using but this branding will be required to be removed by the Airline when the non-core counters are not in use. Where an Airline expands beyond its core allocation of CICs and uses additional counters, they will be required to return those counters to a generic CIC state, after their use. This will require the removal of all Airline branding and the removal of all Airline stationery and proprietary documentation and equipment that may be use for the Airlines processing. This needs to be completed within 15 minutes of the closure of the flight, on which these counters are used. This allows CAPL to allocate those counters of other Airline use. In the event that Airlines require ad-hoc arrangements, with regard to additional counter use or an extension of their counter allocation, this needs to be coordinated through the Apron Coordination Centre (ACC), with as much advanced notice as is possible CHECK-IN COUNTER OPERATIONS Weigh Scales CAPL are responsible for the calibration of the weigh scales in accordance wit the relevant legislative requirements (Appendix 5). Use of Computers Only common use computer equipment is permitted on the desk. Airline specific hardware is not permitted on the counters. This equipment is currently provided and maintained by SITA through their contract with CAPL. CAPL will be responsible for ensuring that their equipment and any associated cabling meets relevant WH&S requirements. Display of Airline Specific Literature and Products The display of airline specific promotional literature and product such as frequent flyer programmes, special offers, etc. on the counter is permitted during checking-in of the flight. This should not obstruct any safety and/or security information displayed on the top of the counter. Once check-in has been completed, this material must be removed, returning the desk to a common use facility. Counter Cleanliness and Appearance The airline and handling agent should ensure that the counters retain a clean and tidy appearance. Self adhesive stickers and notices must not be applied to the counters and all airline and handling agent related materials must be removed from the counter at the end of the check-in operation. All waste material such as bag tags, boarding passes, paper and so on must be deposited in the bin provided. Baggage tags, immigration cards and any other materials that are kept on the counter must be correctly and neatly stored in the spaces provided on the counters. Workplace OHS Management Airline and handling agent staff are responsible for ensuring that the counters are left in a safe condition before vacating the counters. CAPL should be advised of any specific equipment faults using the established fault reporting process SERVICE DESK OPERATIONS Airline specific equipment is not permitted to be installed on the counter itself. All airline materials must be removed and the counter returned to a common use facility after the check-in of the relevant flight has been completed. Where more than one (1) carrier wishes to use the counter, the facility must be share equitably. Page 4

10 1.3 COMMON USER TERMINAL EQUIPMENT (CUTE) Airlines operating through the terminal facilities are required to operate under a Common Use Terminal Equipment (CUTE) based system. All check in counters, service desks, common use mishandled baggage desks and boarding gates are CUTE equipped. Airline operators are required to access the Airport Management System (AMS) via the CUTE work stations. Please refer to Section 5 Airport Management System for more information. Airline Operators may access the generic staff or non-public FIDS and their host system via the CUTE work stations. CAPL and SITA co-chair the Cairns Airport Technology Users Group, a forum which meets to review the CUTE and other IT systems performance against agreed service levels. This group also reviews the common provision of peripheral equipment for Airline use. Airline operators may elect to not use the CUTE system. Airline operators electing not to utilise the CUTE system will be required to operate manually from the CUTE enabled work stations. Airlines that have specific dedicated equipment in their processing of their passengers at either CICs or Gates, must seek CAPL s approval for the use of that equipment and will be required to equip and de-equip that equipment from all CUTE equipped CICs and Gates when not in use. 1.4 OUT OF GAUGE (OOG) INTERNATIONAL TERMINAL BUILDING DEPARTURES The OOG Acceptance Point at check-in is located on the western end of the International check-in area. The OOG Acceptance Point is staffed by a Security Guard, qualified in baggage screening. The Security Guard will screen the bag, with the passenger in attendance, to clear the bag for uplift ARRIVALS Arrival OOG is currently delivered into the Customs Hall via an OOG belt adjacent to carousel 2. This avoids the necessity of Ramp staff having to enter the Customs Hall DOMESTIC TERMINAL BUILDING DEPARTURES The OOG Acceptance Point at check-in is located on the southern end of the domestic check-in area. The OOG Acceptance Point is staffed by a Security Guard, qualified in baggage screening. The Security Guard will screen the bag, with the passenger in attendance, to clear the bag for uplift ARRIVALS Arrival OOG is delivered into the arrivals hall via an OOG belt adjacent to the relevant carousel. This avoids the necessity of Ramp staff having to enter the Customs Hall. Page 5

11 2. MISHANDLED BAGGAGE AND DISRUPTED SERVICE DESKS 2.1 INTERNATIONAL TERMINAL BUILDING MISHANDLED BAGGAGE The Mishandled Baggage or Baggage Services Desk that is located in the Customs Hall and Baggage Reclaim area, is a common use desk, that is CUTE equipped for Airline use SERVICE DESKS DEPARTURES LOUNGE The Service Desk that is located in the departures lounge adjacent to gate 3, is a common use desk, that is CUTE equipped for Airline use. 2.2 DOMESTIC TERMINAL BUILDING MISHANDLED BAGGAGE The Mishandled Baggage or Baggage Services Desk that is located in the arrivals hall, is a common use desk, that is CUTE equipped for Airline use. Airlines using the common use Baggage Services counter are requested to share the CUTE sets in a cooperative manner. It is not intended that CAPL allocate these sets to individual Airlines, but the Airlines will work in a cooperative manner when disrupted passengers and mishandled baggage are being dealt with through that counter. It will be the responsibility of each Airline to ensure that their dedicated stationery is removed from this facility, when not in use. Three (3) dedicated airline baggage services offices are located behind the Mishandled Baggage Service counter A FIDS monitor will be located above each position to identify which Airline is operating from each position. Airlines may only activate the FIDS display when the position is staffed. Activation is through View Direct s check-in counter allocation. The assigned counter numbering is 40, 41, 42, (east to west). Airline branding will be in accordance with CAPL Branding Guidelines. 2.3 DTB DISRUPTION SERVICE DESK SERVICE DESK CENTRAL TERMINAL A common use Disruption Service Desk equipped with two (2) CUTE enabled workstations is located within the central terminal area adjacent Gate 15. This will enable airlines to process disrupted passengers within the sterile departures area rather than redirecting back to the check in area. A FIDS monitor will be located above each position to identify which Airline is operating from each position. Airlines may only activate the FIDS display when the position is staffed. Activation is through View Direct s check-in counter allocation. The assigned counter numbering is 43, 44, (west to east). Airlines are to request via the ACC, on telephone (07) or Steno 400, for use of the desk. Airlines using this facility need to have consideration for Airlines who will be boarding through Gates Airlines using this Disruption Service Desk are to manage the attendance at that counter, by disrupted passengers, in an orderly manner so as not to interrupt arriving and departing passengers. Page 6

12 3. BOARDING GATES 3.1 INTERNATIONAL AND DOMESTIC TERMINAL BUILDINGS All boarding gates are equipped with CUTE work stations and equipment for passenger boarding. There are several bays on the international and domestic aprons that have the operational flexibility to be accessed through alternate boarding gates. The following table outlines the boarding gate options available. Apron Bay Default Arrival Gate Available Arrival Gates Default Boarding Gate Avail. Board. Gates IGAA 1E 1 1 1C 1C IGAA 1D 1 1 1C 1C IGAA 1C 1 1 1C 1C INT 1 / 1A INT 2 / 2A / 2B INT 3 / 3A / 3B INT 4 / 4A / 4B INT 5 / 5A / 5B INT 6 / 6A / 6B INT INT 7B LINK 8 Arrival gate determined by Terminal (ITB = Gate 1 DTB = Gate 2) Boarding gate determined by Terminal (ITB = Gate1-6 DTB = Gate 14-17) LINK 8B LINK 9 LINK 9B LINK 10 LINK 10A LINK 10B LINK 10C LINK 10D LINK 10E LINK 10F LINK 10G LINK 11 / 11A LINK 12 / 12A DOM 13 / 13A DOM 14 / 14A DOM 15 / 15A DOM DOM DOM 18 / 18A DOM 19 / 19A DOM 20 / 20A DOM 21 / 21A DOM 22 / 22A DOM 23 Freighter Ops. Page 7

13 The CAPL AMS Flight Tracking tool is available at each boarding gate via the CUTE work station. Training in the flight tracking tool is available by contacting CAPL s Duty Manager on telephone (07) Airlines without an automated interface to the CAPL AMS must use the Flight Tracking tool to change the status of each departing flight: ETD Go to Gate Boarding Final Call Flight Closed Gate Clear - removes flight from FIDS monitor above gate Passenger Numbers BOARDING GATE OPERATIONS Airlines are responsible to operate the Boarding Gates in accordance with the CUTE Operating Procedures. Where Airlines use generic equipment, such as In-Cabin Bag Measures; these items need to be taken to the gate for boarding and removed from the gate after boarding. All equipment, stationery and Airline users at the gate, associated with the computers on the gates, needs to be removed at the end of each aircraft operation. 4. SELF SERVICE CHECK-IN KIOSKS Airlines are permitted to install proprietary airline specific kiosks for their dedicated use on approval from CAPL. 5. AIRPORT MANAGEMENT SYSTEM (AMS) The AMS is the Airport IT System that supports and operates the terminal facilities at Cairns Airport. The AMS, including the FIDS is an Aeronautical Asset and is included in the Passenger Service Charge (PSC). 5.1 AIRPORT OPERATIONS DATABASE (AODB) The AODB is the foundation of the CAPL AMS. It stores a twelve (12) month forecast RPT schedule which is updated on a weekly basis. This enables CAPL to assess proposed schedule changes and potential impacts on overall apron capacity at any point in time. Airlines are required to submit and update data see Section 5.3. Page 8

14 5.2 AIRPORT RESOURCE MANAGER (ARM) The ARM is the automated planning or resource allocation tool utilised by the CAPL Airport Coordination Centre (ACC) to allocate terminal resources such as Bays, Arrival and Departure Gates, Baggage Reclaim Carousels, Baggage Transfer Belts and Baggage Make Up Loops. The CAPL ACC pre-allocates all resources overnight for the next day s operation including planning the apron position on which an aircraft will park. The ARM allocates aircraft to an aircraft parking bay in compliance with the CASA approved CAPL Aerodrome Operations Manual Apron Usage Charts. This ensures aircraft are parked in accordance with CASA Manual of Standards Part 139. It is the responsibility of the Airline to advise the ACC of any aircraft changes to schedule or aircraft as soon as they are aware. Failure to do so may mean that an aircraft is allocated to a remote stand-off bay or allocated a least preferable baggage reclaim carousel. 5.3 AIRLINE OPERATIONAL DATA It is the responsibility of the airline to provide CAPL with their updated operational flight data. Airlines provide operational flight data to CAPL in the following ways: A. INNOVATA SCHEDULE INFORMATION Innovata is contracted, on behalf of CAPL, to obtain schedule information from all airlines that operate RPT services in to Cairns. The airline s corporate Network Scheduling Department provides Innovata with their weekly schedule. Innovata consolidate all airlines schedule data into a base schedule which is imported into the CAPL AODB each Wednesday night for the next seven (7) day operation (Thursday Sunday). B. AUTOMATED FLIGHT DATA INTERFACE Airlines may wish to develop an automated flight data interface with CAPL. For Airlines with multiple flights who support this technology, please contact CAPL IT Department (07) to establish the requirements. An automated interface provides CAPL with the most up to date and accurate information with which to plan and allocate facilities. An automated interface is the most efficient method for airlines to provide their operational data. It enables airlines to avoid duplication of manual inputs, that is, avoids airline operators entering data into two (2) systems, their host system and the CAPL AMS. C. FLIGHT TRACKING Available at each CUTE work station, Flight Tracking is the web based software tool through which airlines without an automated interface must validate and up date their operational data on the day of operation. This includes: Validating the days schedule, flight numbers and aircraft registrations. Page 9

15 Inputting updated ETA when aircraft confirms arrival time at top of descent. Displaying pre-determined delay messages on Public FIDS (e.g. Delay Due Weather). Changing the flight status of a flight e.g. Boarding. Inputting final passenger load figures. Airlines may publish specific operational flight information on the non-public Staff FIDS using a free format comments field accessed via Flight Tracking at each CUTE work station (e.g. to publish fuel or catering figures). CAPL will provide a train the trainer session to a delegated Airline Operators staff member or their nominated Agent in the use of Flight Tracking. Arrangements can be made by contacting the CAPL Duty Manager Terminals on (Steno ). 5.4 FLIGHT INFORMATION DISPLAY SYSTEM (FIDS) CAPL operates and maintains the FIDS that are used extensively throughout the Terminals in public and back-of-house common use areas. The FIDS publishes the operational flight data that is supplied by Airlines to CAPL. This information is supplied in the terminals and on the CAPL web site at It is the responsibility of the Airline to provide accurate operational data to CAPL. Failure to do so will cause incorrect data to be displayed. CAPL accepts no responsibility for the displaying of incorrect airline operational data. CAPL provides and displays Public Arrivals and Departures flight information in addition to generic nonpublic Staff Arrivals and Departures flight information. The non-public Staff FIDS information may be viewed from any CUTE work station. Airlines may publish specific operational flight information on the non-public Staff FIDS using a free format comments field accessed via Flight Tracking (e.g. meet and assists, fuel or catering figures). Non-public staff FIDS are also displayed on LCD displays in a select number of key operational common use back-of-house locations (such as Baggage Make-up). Airline operators and other Airport users may have access to non-public staff FIDS in their leased areas by commercial arrangement. Please contact the CAPL IT Department for further information. Airlines are required to validate the data displayed on the FIDS and advise the CAPL ACC if data is incorrect or not displaying correctly. It is the responsibility of the Airline to supply CAPL with their correct Brand or Logo for display on the FIDS. Page 10

16 6. BAGGAGE HANDLING SYSTEMS AND RAMP FACILITIES The Baggage Handling Systems (BHS) at Cairns Airport are operated and maintained by a contracted service provider on CAPL s behalf. Specialist Baggage Operations staff are on site during the operating hours of the BHS. Airline operational staff are not permitted into restricted access zones within the BHS under any circumstances e.g. to respond to faults such as baggage jams. In the event of a BHS failure or fault the CAPL ACC is to be contacted immediately. CAPL will provide a train the trainer session to a delegated Airline Operators staff member or their nominated Agent in the use of Baggage Handling Systems Arrangements can be made by contacting the CAPL Duty Manager Terminals ( Steno ). Contingencies and protocols associated with baggage handling systems and Airside / Landside access are contained in Appendix BAGGAGE MAKE-UP AND TRANSFER BAGGAGE INDUCTION FACILITIES INTERNATIONAL TERMINAL BUILDING There are two (2) baggage make-up carousels at the International Terminal Building and two (2) transfer baggage induction belts for injection of interline baggage into the international Baggage Handling System (BHS). The allocation of the make-up carousels is determined by the CIC allocation. Airlines operating on the western bank, CICs 1 11 will be tracked to the western carousel. Airlines operating off the eastern bank, CICs will be tracked to the eastern carousel. CAPL can divert baggage from each carousel feed line to the alternate carousel to balance throughput capacity or in contingency situations. CAPL will assess the AOC agreed check-in Counter Allocation Matrix, in terms of the volume of baggage processed on each of the carousel feed lines from check-in. CAPL may amend the check-in Counter Allocation Matrix to ensure a balanced distribution of baggage volume within the BHS and to meet the design parameters of the BHS. In the future, when a third carousel is required to meet capacity, CAPL will consult with Airlines regarding the allocation of flights to carousels. CAPL will provide a train the trainer session to a delegated Airline Operators staff member or their nominated Agent in the use of the Baggage Handling System Arrangements can be made by contacting the CAPL Duty Manager Terminals. Page 11

17 6.1.2 DOMESTIC TERMINAL BUILDING A. THE DOMESTIC TERMINAL CHECK-IN AREA There are two (2) baggage make up loops in the Domestic Terminal Building. There is three (3) feed lines from check-in passing through two (2) in-line CBS x-ray units, The southern bank and service desk, CICs 1 12 will be directed to the northern baggage make up loop. The central bank and service desks, CICs will directed to the southern baggage make up loop. The northern bank and service desk CICs will be directed to the southern baggage make up loop. The two (2) Central Service desk CICs do not have an injector belt and therefore will not be connected to a Baggage Make-up loop. One (1) transfer induction belt is provided within the Baggage Make-up Area and is capable of dispatching baggage to either of the two (2) baggage make-up loops. CAPL can divert baggage from each carousel feed line to the alternate carousel to balance through-put capacity or in contingency situations. There is design provision within the new building foot print to expand and accommodate a second transfer induction belt and third baggage make up carousel when forecast demand exceeds capacity. Multiple Airlines are allocated to each of the baggage make-up carousels. This requires Airlines to operate cooperatively in ensuring that Airlines have access for their equipment and leave the transport areas clear, for other Airline use. CAPL do not intend to allocate dedicated areas for baggage make-up, but expect Airlines to work cooperatively to determine the appropriate area allocation for aircraft that are departing from each of the carousels. CAPL will provide a train the trainer session to a delegated Airline Operators staff member or their nominated Agent in the use of the Baggage Handling System. Arrangements can be made by contacting the CAPL Duty Manager Terminals. ( Steno ). 6.2 BAGGAGE RECLAIM CAROUSELS The CAPL Airport Coordination Centre allocates Baggage Reclaim Carousels on a flight by flight basis. Baggage Reclaim Carousel allocation will be published via the FIDS on both Public FIDS screens, Staff FIDS screens and via Staff FIDS available at each CUTE work station. Identification of flights will be done through FIDS and if Airlines wish to add additional branding or signage to those provided within FIDS then separate CAPL approval will be required INTERNATIONAL TERMINAL BUILDING There are three (3) Baggage Reclaim Carousels. and one (1) OOG delivery belt. Baggage Reclaim Carousel allocation is conducted by the ACC and is based on aircraft arrival sequence, Aircraft size and passenger flows and will seek to maximise terminal efficiency, equally distributing both baggage and passenger volume within the arrivals area whenever possible. Basic allocation for the ITB arrivals hall is east to west (carousel 3 then 2 then 1, repeating) Page 12

18 Airport Coordination Australia (ACA) applies agreed schedule coordination rules on CAPL s behalf to assist to manage reclaim capacity during peak operational periods (please refer to Section Schedule Coordination). CAPL will provide a train the trainer session to a delegated Airline Operators staff member or their nominated Agent in the use of the baggage Handling System. Arrangements can be made by contacting the CAPL Duty Manager Terminals DOMESTIC TERMINAL ARRIVALS HALL There are four (4) baggage reclaim carousels Three (3) Baggage Reclaim Carousels with a length of 40 metres. One (1) Baggage Reclaim Carousel with a length of 60 metres. Three (3) OOG delivery belts indexed A, B, C. The locations are: A. B. C. Between carousel 1 and 2. Primarily used for carousel 1 allocated flights. Between carousel 2 and 3. Primarily used for carousel 2 allocated flights. Between carousel 3 and 4. Primarily used for carousel 3 and 4 allocated flights. Baggage Reclaim Carousel allocation is conducted by the ACC and will be based on aircraft arrival sequence, Aircraft size and passenger flows and will seek to maximise terminal efficiency, equally distributing both baggage and passenger volume within the arrivals area whenever possible. Airlines are to cooperatively work with each other in ensuring the timely delivery of baggage has a significant customer service requirement for both the Airline and CAPL. 7. AIRCRAFT PARKING AND PARKING PROTOCOLS The CAPL Airport Coordination Centre (ACC) is responsible for the apron bay allocation on the International, Link, Domestic and International General Aviation Aprons. All aircraft parking will be subject to and must comply with the CASA approved CAPL Aerodrome Operations Manual Apron Usage Charts. This ensures aircraft are parked in accordance with CASA Manual of Standards Part 139. The control and safe movement of all passengers between an aircraft and the terminal is the responsibility of the Airline Operator or Airline Agent. Prior to commencing operations each Airline Operator or Airline Agent is required to submit for CAPL approval a Standard Operating Procedure for Ramp Operations covering passenger safety. A draft indicative parking plan will be prepared by Cairns Airport Pty Ltd (CAPL) prior to each seasonal schedule change i.e. March for Northern Summer (NS) schedule period and October for Northern Winter (NW) schedule, and as required whenever there are schedule changes that impact the overall allocation. CAPL issue separate International and Domestic parking plans. Page 13

19 Aircraft parking bays are allocated by the CAPL Apron Coordination Centre (ACC) in accordance with the Airport Service Agreement (ASA) and the CAPL Terminal Operations Procedures - Apron Bay Allocation Protocols. The parking positions are operated in accordance with the Domestic and International Apron Usage Charts compiled by CAPL. These usage charts are issued to all airlines. An Airport Resources Management tool, (ARM), ensures aircraft are parked in accordance with CASA Manual of Standards Part 139 The control and safe movement of all passengers between an aircraft and the terminal shall be the responsibility of the airline operator or their agent. Each operator is required to submit for CAPL approval a Standard Operating Procedure for Ramp Operations covering passenger safety. The Domestic Apron (Bays 13-23) has eleven (11) primary aircraft parking positions including a freighter bay on Bay 23. Five (5) positions, 18, 19, 20, 21, and 22 are serviced by aerobridges. Aerobridge position 21 and 22 are full code C compliant and 18/19/20 are code E compliant. The remainder are standoff code C positions. Bays and also have secondary alpha position. The Link Apron (Bays 8-12) has five (5) primary aircraft parking positions and various combinations of secondary positions, all positions are stand off. The International Apron (Bays 1-7) has 7 primary aircraft parking positions, with Six (6) aerobridge positions located at bays 1 through to 6. All International Apron Bays are Code E compliant and also have secondary positions. The IGAA (International General Aviation Apron) has three (3) primary positions. Bay 1C (max DH2), bay 1D (max B350), and 1E (max DH3). Bay 1E is the preferred Biz Jet bay. MTOW on the IGAA apron is 20,000K. Appendix 4, APRON PARKING PROTOCOLS, details procedures associated with the aircraft bay planning. 8. COMMUNICATIONS TELEPHONES AND INTERCOM CAPL will provide all telephones in common use areas of the Terminal Ramp and Baggage areas. These telephones will be able to call any extension on the CAPL network but will not be able to call or use outside lines. Airlines can establish their own telephone extension in any area leased by them by contacting CAPL IT Department, on telephone (07) CAPL provides an Intercom Service between key operational points at both Terminals. Generally these handsets are on CICs aircraft boarding gates, service desks and if requested by Airlines supervisor desks or control centres. This system provides direct contact to CAPL Airport Coordination Centre. Full IP Phone and Stentofon director is included as Appendix SECURITY MANAGEMENT SYSTEM (SMS) CAPL has a regulatory requirement as an Airport Operator to provide an extensive security system. This system includes passenger screening equipment, Checked Baggage Screening equipment and equipment required to screen out of gauge baggage items. Page 14

20 CAPL also operates an access control system on all door entrances and gates providing security to the sterile area or the security restricted area. This system is activated by placing a valid ASIC in proximity to the access control reader. All Airline staff requiring access to the security restricted area must hold an ASIC. Forms are available through the CAPL Security Office. On obtaining an ASIC, the staff member will have the ASIC encoded for access at the same office. Staff are required to pay for their ASIC as well as lodge a deposit against return. Security regulations require CAPL to maintain an Airside Inspection Regime. These regulations require the inspection of all staff who enter access points between the landside and airside boundary to the security restricted area. For pedestrian access, this is provided with two (2)) entrance at the International Terminal Building and two (2) entrances within the Domestic Terminal Building, one (1) in the south check in hall (1) and one (1) in the north arrivals hall. The inspection required at these points may vary, but as a minimum, the recording of the staff member s ASIC and the checking of validity will occur. Vehicle access to the airside will only be through vehicle Gate V23. Where the vehicle will be required to be inspected and individuals will undergo the same check as a pedestrian access. CAPL is developing an extensive CCTV network to enhance security and operational control of the airport. The control of this system will reside exclusively with CAPL. Airlines will not be allowed to develop their own CCTV coverage except in those areas lease to the Airline. If Airlines want to view an image of their operation they can do so by executing an agreement with CAPL regarding the access and use of that image and fee for use. 10. STAFF AMENITIES FACILITIES Where Airlines or Ground Handling Operators request CAPL will provide common use staff facilities. CAPL will provide cleaning services to these areas however CAPL expects that the facilities will be kept in an orderly manner and will not be damaged. CAPL reserves the right to close any common use staff facility that is subject to damage or abuse or to prohibit an offending user from future use. 11. AIRLINE BRANDING Airline Branding is subject to CAPL s Branding Policy INTERNATIONAL TERMINAL BUILDING CAPL provides an Airline Directory Sign on the roadway entrance to the International Terminal Building. No static signage depicting Airline brands or logos are allowed beyond what is displayed on the FIDS. This covers check-in, common areas and boarding gates. Airlines may obtain approval to display their brand on leased areas. This approval will have the requirements to comply with the branding guidelines DOMESTIC TERMINAL BUILDING CAPL provides an Airline Directory Sign on the roadway entrance to the Domestic Terminal Building. Page 15

21 CAPL will allow Airline branding on the back wall of check-in The display of airline specific promotional literature and product such as frequent flyer programmes, special offers, etc. on the counter is permitted during checking-in of the flight. This should not obstruct any safety and/or security information displayed on the top of the counter. Once check-in has been completed, this material must be removed, returning the desk to a common use facility. 12. GROUND SUPPORT EQUIPMENT CAPL recognises that GSE is critical for the efficient operation of an Airline operation. Consistent with the common use nature of Terminal and Apron operation CAPL have developed common use GSE Storage Areas that are remote from the aircraft parking areas. All GSE except those approved to remain in apron storage areas must be removed to these remote areas when not in use. The storage areas on aprons have been designated to Airline or Handling Agents so that they can be responsible for the cleanliness and order of the area. The equipment staging areas at each aircraft parking position is an area dedicated to staging equipment for the next aircraft movement on that bay. The area is delineated by the equipment limit line and the line showing the GSE storage area. Under no circumstances can an Airline leave equipment in the apron equipment staging area unless it is required for the next aircraft operation. It is an Airline and Ground Handling Operators responsibility to check that no bay changes have occurred for inbound aircraft as this may require GSE relocation. 13. ACRONYMS AC ACA ACC AFP AMS AOC AODB ARM ASA ASIC ASO ATC BCS BHS CAPL CASA CCTV CIC CNS CSO CUSS CUTE DOM Apron Coordinator Airport Coordination Australia Apron Coordination Centre Australian Federal Police Airport Management System Airline Operators Committee Airport Operations Database Airport Resource Manager Airport Services Agreements Aviation Security Identification Card Airport Safety Officer Air Traffic Control Contractor responsible for BHS Baggage Handling System Cairns Airport Pty Ltd Civil Aviation Safety Authority Closed Circuit Television Check in Counters Cairns Customer Service Officer Common Use Self Service (Check in Kiosks) Common User Terminal Equipment Domestic Terminal Building Page 16

22 DTB ETA ETD FIDS GSE IGAA INT ISS IT ITB LCD LINK NIGS NS NW OHS OOG OPS PSC RO RPT SMS WH&S Domestic Terminal Building Estimated Time of Arrival Estimated Time of Departure Flight Information Display System Ground Service Equipment International General Aviation Apron International Contractor responsible for Airside / Landside Secure Access Information Technology International Terminal Building Liquid Crystal Display Link Apron Nose In Guidance System Northern Summer Northern Winter Occupational Health and Safety Out of Gauge Operations Passenger Service Charge (ISS) Relief Officer Regular Passenger Transport Security Management System Workplace Health and Safety 14. REVIEW Review of this document will be continual in line with operational requirements and terminal, apron and operator changes. This document will continue to be reviewed in line with future Domestic Terminal Redevelopments. 15. AUTHORITY General Manager Commercial and Terminals Page 17

23 APPENDIX 1 DTB CHECK-IN COUNTER MATRIX Revised 01 Aug '10 Time QF QF QF QF QF QF QF QF JQ JQ JQ JQ JQ JQ Q6 Q6 QQ DJ DJ DJ DJ DJ DJ DJ DJ 0500 QF QF QF QF QF QF QF QF JQ JQ JQ JQ JQ JQ Q6 Q6 QQ DJ DJ DJ DJ DJ DJ DJ DJ 0600 QF QF QF QF QF QF QF QF JQ JQ JQ JQ JQ JQ Q6 Q6 QQ DJ DJ DJ DJ DJ DJ DJ DJ 0700 QF QF QF QF QF QF QF QF JQ JQ JQ JQ JQ JQ Q6 Q6 QQ DJ DJ DJ DJ DJ DJ DJ DJ 0800 QF QF QF QF QF QF QF QF JQ JQ JQ JQ JQ JQ Q6 Q6 QQ DJ DJ DJ DJ DJ DJ DJ DJ 0900 QF QF QF QF QF QF QF QF JQ JQ JQ JQ JQ JQ BF Q6 Q6 QQ DJ DJ DJ DJ DJ DJ DJ DJ 1000 QF QF QF QF QF QF QF QF JQ JQ JQ JQ JQ JQ BF Q6 Q6 QQ DJ DJ DJ DJ DJ DJ DJ DJ 1100 QF QF QF QF QF QF QF QF JQ JQ JQ JQ JQ JQ BF Q6 Q6 QQ DJ DJ DJ DJ DJ DJ DJ DJ Common User Service Desk Common User Service Desk 1200 QF QF QF QF QF QF QF QF JQ JQ JQ JQ JQ JQ Q6 Q6 QQ DJ DJ DJ DJ DJ DJ DJ DJ 1300 QF QF QF QF QF QF QF QF JQ JQ JQ JQ JQ JQ Q6 Q6 QQ DJ DJ DJ DJ DJ DJ DJ DJ 1400 QF QF QF QF QF QF QF QF JQ JQ JQ JQ JQ JQ Q6 Q6 QQ DJ DJ DJ DJ DJ DJ DJ DJ 1500 QF QF QF QF QF QF QF QF JQ JQ JQ JQ JQ JQ Q6 Q6 QQ DJ DJ DJ DJ DJ DJ DJ DJ 1600 QF QF QF QF QF QF QF QF JQ JQ JQ JQ JQ JQ Q6 Q6 QQ DJ DJ DJ DJ DJ DJ DJ DJ 1700 QF QF QF QF QF QF QF QF JQ JQ JQ JQ JQ JQ Q6 Q6 QQ DJ DJ DJ DJ DJ DJ DJ DJ 1800 QF QF QF QF QF QF QF QF JQ JQ JQ JQ JQ JQ QQ DJ DJ DJ DJ DJ DJ DJ DJ 1900 QF QF QF QF QF QF QF QF JQ JQ JQ JQ JQ JQ QQ DJ DJ DJ DJ DJ DJ DJ DJ 2000 QF QF QF QF QF QF QF QF JQ JQ JQ JQ JQ JQ QQ DJ DJ DJ DJ DJ DJ DJ DJ 2100 QF QF QF QF QF QF QF QF JQ JQ JQ JQ JQ JQ QQ DJ DJ DJ DJ DJ DJ DJ DJ TT TT 2359 TT TT 0100 TT TT 0200 JQ Overflow Colour Code Notes: Qantas / Qantas Link Steno 6601 JQ Counter 21 for overflow. Jetstar Steno 6614 Alliance Steno 6625 Tiger Steno 6625 Skytrans Steno 6626 Virgin Steno 6636 Page 18

24 APPENDIX 2 - IP PHONE & STENO DIRECTORY NORTHERN WALKWAY STENO PH EXT DEPARTURE GATES STENO PH EXT DTB CHECK IN STENO PH EXT GROUP CALL ACCESS CODE: STENO Arrivals Gate 10/11/12 Door Entry 6121 Aerobridge 21 Rear Ramp Entry 6217 Check in Counters AFTER DIALLING, PRESS 'M' TO TALK Arrivals Gate 13 Door Entry 6131 Aerobridge 21 Rear Ramp Exit 6216 Check in Counters Secure Corrdidor Gate 13 Exit 6130 Aerobridge Check in Counters Check in DTB Arrivals Gate 14 Door Entry 6141 Departure Gate 22 Door Entry 6222 Check in Counters Check in DTB Secure Corridor Gate 14 Walkway 6140 Departure Gate 22 Door Exit Check in Counters All Check in DTB 6661 DEPARTURE GATES Departure Gate 21 Pax Reader 6220 Check in Counters DTB "ALL CALL" 6666 Departure Gate 14 Door Entry 6142 Aerobridge 22 Rear Ramp Exit 6226 Check in Counters Site All Call Access Code 999 Departure Gate 14 Door Exit Aerobridge 22 Engineers Hut 6228 Check in Counters Departure Gate 14 Pax Reader 6140 Aerobridge 22 Lift (Lift 5) 6225 Check in Counters DOMESTIC TERMINAL - RECLAIM Departure Gate 15 Door Entry 6152 Bay 22 Entry 6223 Service / Check-in Counters Carousel Departure Gate 15 Door Exit Bay 22 Exit 6224 Carousel Departure Gate 15 Pax Reader 6150 Aerobridge 22 Rear Ramp Entry 6627 DOMESTIC TERMINAL BLDG Departure Gate 16 Door Entry 6162 Aerobridge 22 Rear Ramp Exit 6226 Fire Control Panel COMMUNICATION ROOMS Departure Gate 16 Door Exit First Aid SCCR Entry 6510 Departure Gate 16 Pax Reader 6160 DTB CHECK IN STENO PH EXT BHS - Work Area - Outwards 6644 SCCR Exit 6511 Departure Gate 17 Door Entry 6172 Service / Check-in Counters BHS - Maintenance Office 6648 Managed Radio Room Entry 6513 Departure Gate 17 Door Exit Check in Counters BHS - CBS Room 6647 NDCR Entry 6514 Departure Gate 17 Pax Reader 6170 Check in Counters Ground Floor Office - Entry NCCR Entry 6515 Aerobridge Check in Counters Departure Gate 18 Door Entry 6182 Check in Counters DOMESTIC DEPARTURE LOUNGE Departure Gate 18 Door Exit 6181 Check in Counters Disruption Desk RECLAIM HALL STENO Departure Gate 18 Pax Reader 6180 Check in Counters Ambassadors Office Aerobridge Check in Counters DOMESTIC TERMINAL QANTAS STENO PH EXT First Aid Room Departure Gate 19 Door Entry 6193 Check in Counters Sales Desk 655 East/West Arrivals Corridor Departure Gate 19 Door Exit Check in Counters Duty Manager 635 Departure Gate 19 Pax Reader 6190 Check in Counters Qantas Hot Desk 6544 Qantas Baggage Services Desk 633 Bay 19 Base Check in Counters Qantas Club Reception 662 Virgin Baggage Services Desk 511 Bay 19 Link Check in Counters Qantas Club Kitchen 663 Aerobridge Service / Check-in Counters Departure Lounge 640 Departure Gate 20 Door Entry 6503 Check in Counters Departure Lounge 642 Departure Gate 20 Door Exit Check in Counters Qantas Lunch Room 644 Departure Gate 20 Pax Reader 6200 Check in Counters Aerobridge 20 Rear Ramp Exit 6206 Check in Counters DOMESTIC OOG Aerobridge Check in Counters OOG Staff Counter 6600 PHONE TO STENO DIAL 11+ STENO No. Departure Gate 21 Door Entry 6212 Check in Counters OOG Staff Return 6640 STENO TO PHONE DIAL 0 + EXTN No. Departure Gate 21 Door Exit Check in Counters OOG Staff Exit Door 6641 Departure Gate 21 Pax Reader 6210 Check in Counters OOG Staff Return Entry 6642 Aerobridge 21 Engineers Hut 6218 Check in Counters OOG Staff Return Exit 6643 Aerobridge 21 Lift (Lift 4) 6214 Check in Counters OOG Airside Entry 6644 Bay 21 Entry 6213 Service / Check-in Counters Bay 21 Exit 6214 Check in Counters Domestic Screening Page 19