Business Plan 2013/14

Transcription

1 Governance project (BM) Governance Discussion Apr 11 Governance Vision approval Jun 3 Strategy event Jun 29 Board assessment Jul 31 Rule changes (AHA and BHA) To permit payment. Business planning discussion Nov 15 Introduce overlapped boards At AHG, AHA and BHA Dec 1 Strategy event Dec 10 VfM project: Roll out re Complete Tenant Safety Scrutiny Ex Oct 1 Complete Planned Maintenance Scr Dec 1 Complete ASB Scrutiny Exercise Mar 31 Increase DLO productiv Introduce Performance Matrix Apr 30 Reduce staffing To achieve additional one job per day Apr 30 Introduce new abortive visit procedure May 31 Achieve average of 7 jobs per day in Aug December 2013 Page 1

2 Reduce unnecessary re Review repair responsibilities Apr 30 Improve repairs diagnostics and SOR May 31 Rechargeable repairs training For frontline staff. VfM project: reduce tur Reorganise approach to void repairs To use Planned DLO and caretakers. New posts Introduce Void Works Team Leader and dedicated Void responsibility for lettings officer To work with Voids team leader to progress works. May 31 May 31 Achieve 14 day re-let time. Oct 31 Re-tender material proc PQQ returned for evaluation May 31 Contract awarded Following tender process. Aug 31 Launch service in Chorley Dec 31 Launch service in Manchester Jul 31 Purchase order process System specification Apr 30 Prototype Developed by INVU Pilot system w/ Corporate Services Feb December 2013 Page 2

3 Live system May 31 Housemark benchmarki Submit data for 2013 Cost data only Peer review Nov 30 Pensions review (PC) Inform board of tender process Dec 31 Receive consultants report Feb 28 Report to board Mar 31 Treasury review action Presentation of options to members At board awayday Jun 29 Board approval of future funding pro Sep 16 Completion of fund raising process Customer self-service ( Adactus500 consultation Assess value v cost of options Budget bid Oct 31 Mobile device upgrade Select provider 31 December 2013 Page 3

4 Transfer all services to provider Data backup improvem Assess Cloud-based backup options Implement Cloud-based backup Perform disaster recover test Dec 31 Minimise Miles Platting Achieve Q1 target Achieve Q2 target Achieve Q3 target Achieve Q4 target Deliver planned improv Roll-out sheltered scheme improvem Apr 30 Dec 31 Mar 31 New process for kitchen and bathroo Based on inspection rather than lifecycle. May 31 In-house window replacement team Oct 31 Deliver 6 sheltered scheme improve Mar 31 Sheltered housing revie Change lettings process Following reductions in SP funding. Jul 31 Review letting services and services Mar December 2013 Page 4

5 Estate improvements ( Ashby Street/Jackson Street Chorley Moor Phase 1 Harestone Avenue Car parking programme Mar 31 Chorley Moor Phase 2 Mar 31 Fencing programme Mar 31 Graduate trainee progr Recruit graduate trainers Set training program Jul 31 Performance matrix (RH) Scheme co-ordinators, caretakers & Arrears staff and remaining maintena Lettings and Miles Platting staff Dec 31 Cleaners and domestics Mar 31 Head office extension ( Board approval AHG Jun 3 Start on site Jul December 2013 Page 5

6 Deliver HCA developme Achieve Q1 HCA targets Achieve Q2 HCA targets Achieve Q3 HCA targets Dec 31 Achieve Q4 HCA targets Mar 31 Secure CCH developm 6m Santander excess utilisation Approval May 21 Santander indicative view on future f May 21 Secure additional funding If Santander provide indicative approval Property disposals (HR) Achieve Q1 Net Receipts target 625k YTD Achieve Q2 Net Receipts target 1.25m YTD Achieve Q3 Net Receipts target 1.88m YTD Achieve Q4 Net Receipts target 2.5m YTD Welfare reform action pl Complete visits to under-occupiers Apr 30 Dec 31 Dec 31 Mar 31 Review lettings procedures To protect income Apr 30 Report on impact to date Nov December 2013 Page 6

7 Neighbourhood Fund ( Round 1 allocations Jun 28 Round 1 project evaluations Round 2 allocations Oct 31 Round 2 project evaluations Mar 31 Review / impact assessment Aug 31 Target low SAP properti Establish funding sources Apr 30 Obtain planning permission Survey properties To identify insulation works Complete programme of works Mar 31 Deliver Year 4 of the Ca Purchase four fleet cars Start work at head office Aug 31 Achieve > 5723 tonnes of CO2 Mar 31 Complete improvements at 6 shelter Mar December 2013 Page 7