Audley Retirement Villages Competency Based Interview Form (Village)

Transcription

1 Audley Retirement Villages Competency Based Interview Form (Village) Role Title: Candidate's name: Interviewer[s]: Date of Interview: Questions Relating to Competency Area Role Competencies Describe what you know about the role before we start? Candidate's answers There are 2 parts to this interview. In the first part I will tell you about the technical competency area and ask questions relating to this. The Second part is about Audley Behaviours and is related to the behaviours we expect within our business. Please take your time and think for a short period about each question, we will be together for around an hour. Have you any experience in this type of role? CUSTOMER Becoming/Maintaining an outstanding Service Business is important to Audley. Describe how you believe you would treat Audley Customers and Owners? Give me an example of a time when you have exceeded expectations of a customer and received thanks for this? Give me an example of when you have been given exceptional service? What did you feel made it exceptional? How do you feel that differs to the service you would offer within Audley? EFFECTIVE As a Business with exceptionally high standards & expectations we aspire to be the best: Can you tell me how you can contribute the effectiveness of our team? Tell me about a time you have been effective in delivering something at work? (service, project, objective) How importantly do you view Health & Safety?

2 Tell me about your own experience of delivering safe working practices? PEOPLE We have a strong, person-centred culture within our teams, and we hope all of our team members feel they can express their views openly about how we can maintain our edge. We discuss obstacles and we promote dignity and empathy throughout the business Think of a time you worked in a successful team, what made it successful? Describe the last instance where you had difficulty relating to another person what did you do about the situation? Tell me how your current boss (last boss) would describe you as a member of the team? PROFIT FOCUS Outstanding service means we need to hire people who are responsive to peopled needs. We also have a business to manage and we need to ensure all of our employees are aware of how we control costs and manage wastage. Tell me how you have saved money or reduced costs in a previous role? Tell me about a time you have driven sales or growth or a bigger profit? How do you tend to deal with problem solving? Empathetic Audley Propositions The next few questions are specifically related to the behaviours and values we expect within Audley. Again, take your time and if you need me to re-phrase the question I am happy to do so. Listening to people, respecting their opinions and understanding their needs lie at the heart of our success. What does empathy mean to you? Can you give any examples of a time you have shown empathy at work? Warm It s a friendly atmosphere where strong relationships and warm personalities thrive.

3 Can you give me an example of where you have demonstrated real warmth or made a colleague feel great because of your style of teamwork? Pride We re proud of making people s lives better, in an innovative way that blazes a trail in our industry. What makes you proud? How can we ensure you feel proud to work for us? Tell me about the last time you felt proud? What do you think will make you feel proud here? Growing (Career Potential) The following questions can be asked at the second stage or at the end of an interview where the candidate is likely to be shortlisted Outstanding service means Audley people must be responsive to peopled needs, understand social diversity, potential sales opportunities as well as commercial boundaries. Our customer s service should be personal and we like to think we mirror this in the Audley talent plan! Tell me how you feel you would like to develop here? Why do you think you have the quality to be? Complaints and Concerns You may at times have incidents or concerns reported to you, what is your experience of this and what do you feel you would be expected to do? Tell me when you have dealt with a difficult situation? Training required for the role: Training already completed? Additional training desired - What additional development would you like Audley to consider if you join us? Personal qualities required [eg adaptability, communication skills, judgment, self-reliance, flexibility] Ability to fulfil requirements of the post [travel / shift-work] Current Salary or Expected Salary Pre-Booked Holidays When can the candidate start work if offered? (Notice period etc)

4 What days or shifts may be difficult? Or What days and shifts can they be available? Discuss Availability Matrix and guide hours: Morning Afternoon Evening Night Monday Tuesday Wednesday Thursday Friday Saturday Sunday Points to clarify Availability matrix how often it may be changed (realistically) If on minimum contract hours these will be stable and any extra work paid as overtime (variable hours) Benefits applicable to all employees PLEASE EXPLAIN Minimum pay within Audley is the national living wage Minimum hours contract available Holiday accrued on extra hours worked if outside of contracted hours (Average pay paid as holiday) Pay for business travel - 45p per mile 5.6 weeks holiday, bank holidays either premium pay for working or lieu days given Automatic enrolment into company pension scheme Employer contribution starts at 3% to 5% Medical Cash plan (after 6 months); money back on dental, optical, alternative therapies, chiropractic, discounted gym membership Discount portal which includes top up cards and Cash Back Use of village guest suite - 25 per night (Luxury hotel standard accommodation) 50% discount on food and drink at all Audley villages Opportunity to attend the annual awards ceremony Childcare vouchers / Cycle to work scheme Uniform provided Audley Online portal for training & development Full induction / Fully paid DBS

5 Audley Rating Scale 4 - Much more than acceptable (Significantly exceeds criteria for successful job performance) 3 - Acceptable (Meets criteria for successful job performance) 2 - Less than acceptable (Generally does not meet criteria for successful job performance) 1 - Much less than acceptable (Significantly below criteria for successful job performance) NE - No opportunity to observe or assess or require more evidence Audley Interview Summary for: Other assessment CV Screen Education Qualifications Previous Experience Technical Questions Customer Effective People Profit Audley Behaviours & Values Empathy Warm Exceptional Pride Grow Travel & Shift Rating 1-4 Key Strengths/Development overall comments Comments (for feedback) Next steps Reject Offer Further Interview Coffee with Village Champion (Candidate needs more info) Full Time Part Time Variable Nights Weekends Weekdays