South Africa BPO Value Proposition. WNS / dti event SA House 13 June
|
|
- Rosaline Payne
- 7 years ago
- Views:
Transcription
1 South Africa BPO Value Proposition WNS / dti event SA House 13 June
2 South Africa s BPO offering European Outsourcing Association Awards 2013 (Winner) - South Africa, Offshoring Destination of the Year National Outsourcing Association UK Awards 2012 (Winner) - South Africa, Offshoring Destination of the Year National Outsourcing Association Outsourcing Professional (Shortlisted) - Skills Development Project of the Year Key service providers present in SA Key clients sourcing services from SA 2
3 South Africa s value proposition for BPO delivery Mature domestic market World-class strengths in financial services and legal domains Large experienced pool Large scale English language talent pool with neutral accent Distinctive strength in driving superior customer experience Cultural affinity with UK 22. Deep domain 33. Significant skills cost savings Costs 50 70% lower than source markets Market-leading incentives that reduce costs by 20% Narrowing cost differential with low-cost locations 1. Skilled, Englishspeaking talent pool 5. Robust enabling environment 4. First World experience Attractive investment climate and strong public sector support Rapidly improving telecoms Political and socio-economic stability First World infrastructure Superior quality of life for expats. Similarities with UK Time zone similarities and ease of access 3
4 1 Skilled, English speaking talent pool South Africa is among the Top 3 global locations that can support English language skills at scale Annual supply of fresh talent for English language BPO 2011; 000s India 4,400 Philippines South Africa Malaysia ,000 BPO industry addressable workforce added annually across educational streams Egypt 70 ~3.6 million English speakers Kenya 30 Sri Lanka 20 Northern Ireland 12 Note: Represents qualified talent with good English language proficiency Source: Everest Group Research (2012) 4
5 2 Deep domain skills The South African talent pool is distinctive in specialized skills, particularly in financial services Examples of specialized skills in the Financial Services Sector Number of Chartered Accountants 2012; 000s Number of CFA charter holders 2012; Total number Number of qualified actuaries 2012; Total number India Philippines Czech Republic South Africa 30 1, Pockets of strength in specialized skills related to Financial Services, Legal and Healthcare domains Source: National CA Institutes, CFA Institute, National Actuarial Societies 5
6 3 Significant cost savings South Africa offers 50-60% cost arbitrage from source destinations Direct operating cost per FTE for English contact centre services 2012; UK 000s per annum per FTE % We are willing to pay a marginal risk premium of a dollar and few cents in SA over traditional lowcost locations...the gap is not worth risking our UK customer portfolio Leading UK company Though we had lower cost options, we chose SA given the first world experience, and quality of English skills. Further, SA provided us attractive savings (~50%) Leading UK company UK Tier II City Northern Ireland Czech Republic Poland South Africa Egypt Malaysia Philippines India Costs 40-45% lower than near-shore locations in the UK (e.g., Northern Ireland) Costs 10-20% lower than locations in Central & Eastern Europe (Czech Republic, Hungary, Romania) Note: Exchange rate used: 1 GBP = 12 ZAR (Calculated based on daily closing averages during 16-May 11 to 15-May 12) Source: Everest Group Research (2012) 6
7 3 Significant cost savings Post incentives, South Africa s cost of operations reduce by 15-20% and make it comparable to costs in established low-cost locations MARKET AVERAGES FOR CUSTOMER SERVICE Fully loaded cost per FTE ; UK 000s per annum per FTE Bake in the incentives offered in SA and it s a no brainer against select competitors even on a cost basis Sourcing Executive in Leading UK retailer ~ Post incentive 2 SA cost pre incentive Incentive 1 SA cost post Egypt 3 India incentive 1 South Africa incentives are provided on basis of training and employing local talent 2 India s incentives are provided as tax rebates based on reinvestment and additionally for centers being based in a SEZ 3 While incentives exit in Egypt, they vary significantly by company as there isn t any publically disclosed uniform incentive policy Note: Exchange rate used: 1 GBP = 12 ZAR (Calculated based on daily closing averages during 16-May 11 to 15-May 12) Source: Everest Group Research (2012) 7
8 3 Significant Cost Savings Incentives provide significant financial benefits and flexibility in usage Structure & Quantum Eligibility Number of offshore jobs created each year Incentive 2012/ / / /16 Upto 400 Base Incentive 1 R40,000 R32,000 R32,000 R24, % one-off bonus Greater than % one-off bonus R 104,000 R 88,000 Bonus calculated for each job between 401 and Bonus calculated for each job in excess of Local and foreign investors registered as legal entities in South Africa that create at least 50 offshore BPO jobs over a period of 3 years and are delivering services to clients located outside South Africa Types of business processes that can benefit from the incentives include Back Office Processes, Contact Centres, Finance and Accounting Services, Human Resource Functions, IT and Technical Services and other Specialist Services Disbursement & use of funds Can be used to offset against all types of expenditure at investor s discretion Disbursed twice a year for three years for each offshore job created and maintained 1 Base incentive paid for 3 years on actual jobs created and sustained 2 Bonus incentive paid once in the year in which the bonus level is first achieved 8
9 4 First world experience South Africa offers a First World experience in terms of its infrastructure and quality of life Excellent quality of infrastructure roads, power, connectivity, retail and office buildings Good quality of life with high standard of education, entertainment and healthcare facilities, very similar to those in the UK Low cost of living: Johannesburg is ranked at 131 and Cape Town at 158 out of 214 cities on the worldwide cost of living index 1 (Mercer 2011) (lesser than Prague, Dublin, Delhi, Kuala Lumpur and Cairo) Compatible time zone with UK (GMT+2) Ease of access with more than 10 daily flights between UK and South Africa 1 Lower the rank, lesser is the cost of living. (Rank 1 would be the most expensive city) 9
10 5 Robust enabling environment Stable telecom infrastructure with steady addition in undersea cables and rapidly reducing costs Improvement in telecom connectivity Number of undersea cables has doubled in the last two years with two more high capacity cables due to be active in the near future Reduction in telecom costs by 90% since ~50% drop since 2008 Expected to reduce further by 15-20% annually ( ) 100% SLA being provided on telecom contracts Telecom providers providing end to end solutions from UK to any SA location Reliability and redundancies were issues of the past. The quality of service has now improved a great deal. My costs have reduced by 50%. BPO Executive in-charge of SA operations Source: Telcommunication service providers, Africa Undersea Cables research 10
11 BPeSA is developing a Skills Plan with industry Approximate Numbers Estimated NQF Level Skills Content / Focus The BPeSA Western Cape s Duration Board is comprised of representatives from leading global service providers and Global In-house Centers (GIC) in the province: years 8 Executives/Senior Managers Gareth Pritchard CEO BPeSA Western Cape Fagri Semaar Chairman BPeSA Western Cape Bruce von Maltitz 1Stream Lisa Roos Merchants Franco Cotumaccio Full Circle/Capita Scott Sommers Amazon Johann Kunz WNS Kobus van der Westhuizen 4-6 weeks Aegis 5 Nicky Toulouras Capita 10, weeks 4 Nazli Laatoe City of Cape Town Dermot Grazebrook IQ 1 week Business 2,3 Regan Adams RCS 100 <12 months 6,7,8 Operations Managers <1 week 6 IT MI QA WFM Coach 1,000 4 months 4,5,6 Supervisors Mkt Sale s Service Collections Retentions Data Functional 2 weeks 2,3 Soft Skills/Technical Communications 10,000 2 weeks 2,3 Work Readiness 2 weeks Top up Menu 11
12 BPeSA Report Findings Overview (May 2013) 12
13 BPeSA Report Findings Overview (May 2013) 13
14 Invest in South Africa dti video 14
15 Please do not hesitate to contact us t: +27 (0) Website: Facebook: Twitter: twitter.com/#!/bpesa YouTube: 16th Floor, The Terraces Building, 34 Bree Street, 8001 Cape Town
DELIVERING WORLD-CLASS CUSTOMER EXPERIENCE
DELIVERING WORLD-CLASS CUSTOMER EXPERIENCE SOUTH AFRICA S PROPOSITION FOR CONTACT CENTRE BPO BUSINESS PROCESS OFFSHORING We speak your language A leader in Contact Centre 5 of the top 10 global voice companies
More informationWhy Egypt Your guide to Egypt s strengths as an outsourcing destination
egypton.com Why Egypt Your guide to Egypt s strengths as an outsourcing destination A world-class home for IT and business process outsourcing An abundant technically skilled and uniquely multilingual
More information2012-2016. Philippine Information Technology and Business Process Management (IT-BPM) Road Map
2012-2016 Philippine Information Technology and Business Process Management (IT-BPM) Road Map Executive Summary Investor Brief The information technology and business process management (IT-BPM) and global
More informationBusiness Process Outsourcing and IT-enabled services
Business Process Outsourcing and IT-enabled services Nedelyn Magtibay-Ramos Workshop on Central Asia s Participation in Global Supply Chains and its Implications to Development Policies Tokyo, Japan 12
More information10 Reasons to Outsource to the Philippines.
White Paper. 10 Reasons to Outsource to the Philippines. 10 Reasons to Outsource to the Philippines. By: Joe Doyle Vice President, Sitel Global Marketing White Paper. 10 Reasons to Outsource to the Philippines.
More informationAnalysis of South Africa as a BPO Delivery Location
Analysis of South Africa as a BPO Delivery Location BPO Delivery Locations 2011 Page Table of Contents 3 3 4 4 Chapter 1: Introduction A. Objectives and Scope B. Methodology C. Structure of the Report
More informationEgypt as a Contact Center Outsourcing Destination of Choice
Egypt as a Contact Center Outsourcing Destination of Choice Making the right choice for your customer service investment Evan Kirchheimer, Datamonitor Research Director Technology and Services March 29,
More informationBPO Industry (including SA Value Proposition and International Perspective) Mfanu Mfayela, BPeSA CEO Midrand, June 2007
BPO Industry (including SA Value Proposition and International Perspective) Mfanu Mfayela, BPeSA CEO Midrand, June 2007 1 Thinking Global Invest where you get maximum returns, source talent from where
More informationBPO2SA. Value Offshoring. South Africa s Value Proposition for BPO&O
BPO2SA Value Offshoring South Africa s Value Proposition for BPO&O SOUTH AFRICA S VALUE PROPOSITION FOR BPO&O South Africa offers a high quality, low cost destination for offshoring business processes,
More informationOutsourcing is good for Job Creation in South Africa
Outsourcing is good for Job Creation in South Africa ABSTRACT South Africa has identified the BPO industry as a key enabler of growth. Outsourcing service providers consider South Africa as a gateway
More informationGolf Benchmark Survey in the EMA region 2006
TRAVEL, LEISURE AND TOURISM PRACTICE Golf Benchmark Survey in the EMA region 2006 Regional Report: Benchmark indicators and performance of golf courses in South Africa ADVISORY All seven regional Golf
More informationTHE INDUSTRY, 2010. over 2009 VOICE BPO 344,000 23.0 4,207 21.0 NON-VOICE BPO/KPO 136,220 13.6 1,436 33.5 IT 44,962 27.0 500 28.0
THE INDUSTRY, 2010 FTEs % Change over 2009 Revenue (Million EUR) % Change over 2009 VOICE BPO 344,000 23.0 4,207 21.0 NON-VOICE BPO/KPO 136,220 13.6 1,436 33.5 IT 44,962 27.0 500 28.0 TOTAL 525,182 20.7
More informationOutsource to India. Author Mike Mattsen CEO
Outsource to India Author Mike Mattsen CEO 01 Executive Summary "India has always been a large delivery centre with size and the ability to scale and we are seeing the pendulum starting to swing back to
More informationROBUST GROWTH FOR ENGINEERING SERVICES OUTSOURCING
ROBUST GROWTH FOR ENGINEERING SERVICES OUTSOURCING Spend Shifts to Emerging Markets; Captives Reassessed By Jim Routzong, Director, Manufacturing Vertical www.isg-one.com INTRODUCTION The Engineering Services
More informationAnalysis of South Africa as a BPO Delivery Location 2015. Compiled by Nelson Hall
Analysis of South Africa as a BPO Delivery Location 2015 Compiled by Nelson Hall Analysis of South Africa as a BPO Delivery Location Table of Contents Introduction 2 A. Objectives and Scope 2 B. Methodology
More informationMoustafa Ghanem 26 September 2009
Outsourcing to Non-BRIC countries Moustafa Ghanem 26 September 2009 Talk Outline Motivation How to chose an outsourcing destination Approach of talk Intro to LSE Report Motivation & Methodology: Pros and
More informationThe Borderless Workforce 2011. Australia and New Zealand Research Results
The Borderless Workforce 2011 Australia and New Zealand Research Results Introduction Given the fact that neither Australia or New Zealand are facing problems, like high unemployment rates during the labour
More informationCBI Product Factsheet: Finance and Accounting in the UK
CBI Product Factsheet: Finance and Accounting in the UK Practical market insights concerning your product The UK market for finance and accounting (F&A) outsourcing is the largest in the EU, and nearshoring
More informationGLOBAL TRENDS IN OFFSHORING AND OUTSOURCING
International Journal of Business and Social Science Vol. 2 No. 16; September 11 ABSTRACT GLOBAL TRENDS IN OFFSHORING AND OUTSOURCING Nora Palugod, Ph. D. Assistant Professor of Business The Richard Stockton
More informationBecoming Strategic - South Africa s BPO Service Advantage
Becoming Strategic - South Africa s BPO Service Advantage An LSE Outsourcing Unit Report November 2012 Report One South Africa s BPO Service Advantage Authors Professor Leslie Willcocks Andrew Craig Professor
More informationINDIAN ITES-BPO INDUSTRY : NASSCOM ANALYSIS
INDIAN ITES-BPO INDUSTRY : NASSCOM ANALYSIS The Global ITES-BPO Scenario Indian ITES-BPO continues to grow from strength to strength, witnessing high levels of activity both onshore as well as offshore.
More informationVodafone Traveller and Vodafone World
Vodafone Traveller and Vodafone World A. What Terms and Conditions Apply to my Vodafone Traveller and Vodafone World Product? (a) The terms and conditions that will apply to your Product or Products are:
More informationKey Trends in Outsourced Contact Centers. 12 Congreso Andino, April 2015 Peter Ryan, Principal Analyst
Key Trends in Outsourced Contact Centers 12 Congreso Andino, April 2015 Peter Ryan, Principal Analyst Outline of Presentation Introduction Key trends in outsourced contact centers Market growth Pricing
More informationCaptive Versus BPO Outsourcing: Five Critical-Path Decision Fact
Captive Versus BPO Outsourcing: Five Critical-Path Decision Fact By Steve Kopp, Partner and Managing Director, CFO Services, Americas, TPI Should we outsource our domestic shared services processes or
More informationSOFTWARE NEARSHORING TO CANADA: STILL HOT OR NOT?
SOFTWARE NEARSHORING TO CANADA: STILL HOT OR NOT? How to remain a cost-competitive outsourcing venue in the aggressively growing offshoring market By Oxagile media communications department, www.oxagile.com
More informationOur business, vision and what we do
ADVERTISEMENT: This is an advertisement and not a prospectus. In the event that CMC Markets undertakes a flotation, a prospectus will be produced and made available on www.cmcmarkets.com/group/ipo. Any
More informationOffshore outsourcing of business services Threat or Opportunity
Siemens Business Services Offshore outsourcing of business services Threat or Opportunity Presentation by Elie Cohen Chief Executive Officer Siemens Business Services France Agenda for the next 20 minutes
More informationKEY CRITERIA TO SELECT AN IT SERVICES PROVIDER IN ASIA
KEY CRITERIA TO SELECT AN IT SERVICES PROVIDER IN ASIA (a step-by-step methodology anyone can use) Eurosia IT Insight #6 FIRST QUESTION: WHAT ARE THE FEATURES OF AN APPROPRIATE ASIA-BASED PARTNER? There
More informationThe Changing Face of Outsourcing
The Changing Face of Outsourcing Presented by Parveen Chodha a HENRY Fellow April 29, 2010 Rest assured, this is not offshoring Agenda How outsourcing has evolved Key Success Factors Destinations for offshoring
More informationCBI Trade Statistics:
CBI Trade Statistics: Business Process Outsourcing (BPO) CBI Market Intelligence Product Factsheet Cloves in Germany 1 Introduction EU companies are increasingly open to outsourcing business processes
More informationWHITEPAPER. Engineering Services Outsourcing A research on drivers and trends
WHITEPAPER A research on drivers and trends 1 WHITEPAPER INTRODUCTION THE RESEARCH COMPANY QEDBATON QEDbaton delivers high impact demand generation solutions to technology companies across global markets.
More information2014 Tholons Top 100 Outsourcing Destinations: Rankings. December 2013
2014 Tholons Top 100 Outsourcing Destinations: Rankings December 2013 Tholons Top 100 Outsourcing Destinations Since its inception in 2006, the Tholons Top 100 Outsourcing Destinations report has been
More informationBusiness process outsourcing Your guide to Egypt as a BPO destination
egypton.com Business process outsourcing Your guide to Egypt as a BPO destination A great location for BPO From the breadth of suitable talent to the depth of government support, Egypt has what you are
More informationOutsourcing EntEring a new phase R. Nagesh.
26 Entering a Outsourcing new phase The Indian outsourcing sector continues to expand at a steady pace as Indian ITeS players seek out new geographies, besides acquiring international firms. A report by
More informationSri Lanka s IT/ BPO and Knowledge Services Industry. Overview
s IT/ BPO and Knowledge Services Industry Dr. Arul Sivagananathan MD Hayleys PLC s IT/BPO & Shared Services Sector 25 th October 2013 Overview About the Industry Where is today in the World outsourcing
More information2014 Key Indicator Report
Key Indicator Report 1 2 Key Indicator Report Make the Right Choice Choose WNS Global Services South Africa s track record of global and South African delivery, efficient transformation, and end-to-end
More informationAccenture Insurance BPO Services. Achieving high performance through business process outsourcing
Accenture Insurance BPO Services Achieving high performance through business process outsourcing BPO can help insurers ease economic pressures through rapid cost reduction The insurance business model
More informationLatin America Service Providers at Crossroads September 2011
Latin America Service Providers at Crossroads September 2011 Latin America has enjoyed the last couple of years with significant growth in the outsourcing sector. However with this growth in the market
More informationSUPPLY, DEMAND, ENERGY AND LOCATION: THE FOUR PILLARS TO SUCCESS
SUPPLY, DEMAND, ENERGY AND LOCATION: THE FOUR PILLARS TO SUCCESS DC RADAR The second edition of the Arcadis European Data Centre Radar, produced in conjunction with ixconsulting, is based upon extensive
More informationOur people make the difference
Transcom WorldWide S.A. Our people make the difference Investor Presentation Q1 2006 1 Company Overview Transcom is Europe s largest CRM operator by geographic footprint Fast growing Customer Relationship
More informationWHITEPAPER DELIVERING A SUPERIOR CUSTOMER EXPERIENCE THROUGH INTELLIGENT VENDOR MANAGEMENT
WHITEPAPER DELIVERING A SUPERIOR CUSTOMER EXPERIENCE THROUGH INTELLIGENT VENDOR MANAGEMENT DELIVERING A SUPERIOR CUSTOMER EXPERIENCE THROUGH INTELLIGENT VENDOR MANAGEMENT TRANSFORMING BPO MANAGEMENT FROM
More informationSUPPLY, DEMAND, ENERGY AND LOCATION: THE FOUR PILLARS TO SUCCESS
SUPPLY, DEMAND, ENERGY AND LOCATION: THE FOUR PILLARS TO SUCCESS DC RADAR The second edition of the Arcadis European Data Centre Radar, produced in conjunction with ixconsulting, is based upon extensive
More informationGlobal Software Development - OHJ 3 Credits
Global Software Development - OHJ 3 Credits Coordinator Prof Imed Hammouda Topic Outsourcing and Off shoring Presentation By Mayank Sharma Quote On Outsourcing President Bush is on an eight-day tour of
More informationTopic: Everest Group PEAK Matrix TM for CCO Service Providers
Topic: Everest Group PEAK Matrix TM for CCO Service Providers Focus on Sitel November 2013 Copyright 2013 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Sitel
More informationCloud Call Centre. itouch Vision. This document gives an overview of the cloud call Centre and discusses the different features and functionality.
itouch Vision Cloud Call Centre This document gives an overview of the cloud call Centre and discusses the different features and functionality. For further information, about implementation and pricing
More informationBusiness Process Outsourcing Location Index. A Cushman & Wakefield Publication
Business Process Outsourcing Location Index A Cushman & Wakefield Publication 2013 OUR CLIENTS ARE OUR COMMITMENT Founded in 1917 in New York City, Cushman & Wakefield is the world s largest privately-held
More informationGLOBAL OPPORTUNITIES FOR BUSINESS PROCESS OUTSOURCING SECTOR
GLOBAL OPPORTUNITIES FOR BUSINESS PROCESS OUTSOURCING SECTOR * Dr. K. NIRMALA PRASAD, M.Com.M.Phil.,Ph.D. **Ms. H.S.PRIYADARSHINI, M.Com., M.Phil., Over the last few years, the worldwide Business Process
More informationOffshoring of Services Practices, Risks and Benefits
Offshoring of Services Practices, Risks and Benefits Offshoring Research Network workshop ULB - October 28 th, 2010 Dr. Carine Peeters Florence Duvivier and Julien Gooris Offshoring Research Network (ORN)
More informationICT: Business Process Outsourcing / English Voice Services
PROFILE OF INVESTMENT OPPORTUNITY ICT: Business Process Outsourcing / English Voice Services Ready access to available labour pool Highly competitive wage rates Greenfield investment opportunity Easy access
More informationnever misses a beat.
SOME OF OUR CUSTOMERS WHO IS SAMBORA? WE ARE A HIGH QUALITY, COST EFFECTIVE CONTACT CENTER Sambora is an indigenous Guyanese word for drum. Long before telephones were invented, the first nations people
More informationCBI Product Factsheet: Human resource services in the UK
CBI Product Factsheet: Human resource services in the UK Practical market insights into your product Human Resource (HR) departments in the UK are becoming smaller. This is predominantly the result of
More informationOFFSHORING: MEETING THE CHALLENGE
OFFSHORING: MEETING THE CHALLENGE Elizabeth Sparrow Chair, BCS Working Party on Offshoring and author A Guide to Global Sourcing going further together Offshoring: meeting the challenge IT service globalization
More informationUkraine IT outsourcing market. June 12, 2013
Ukraine IT outsourcing market June 12, 2013 ITO is a large and relatively mature market IT Outsourcing (ITO) is as well established form of outsourcing it has evolved into a sophisticated global market.
More informationROMANIA S COMPETITIVE ADVANTAGES ON THE GLOBAL OUTSOURCING MARKET
Bulletin of the Transilvania University of Braşov Series V: Economic Sciences Vol. 7 (56) No. 1-2014 ROMANIA S COMPETITIVE ADVANTAGES ON THE GLOBAL OUTSOURCING MARKET D. BOŞCOR 1 C. BĂLTESCU 1 Abstract:
More informationThe Training Material on Supply Chain Collaboration & Logistics Solutions has been produced under Project Sustainable Human Resource Development in
The Training Material on Supply Chain Collaboration & Logistics Solutions has been produced under Project Sustainable Human Resource Development in Logistic Services for ASEAN Member States with the support
More informationUKRAINE: Another Outsourcing Destination or Emerging Leader?
UKRAINE: Another Outsourcing Destination or Emerging Leader? Country Overview UKRAINE - THE LARGEST COUNTRY IN EASTERN EUROPE Population: 46 million. Languages: Ukrainian (official), Russian, others. Education:
More informationPMR. IT outsourcing in Central and Eastern Europe FREE ARTICLE. www.ictrussia.com
FREE ARTICLE www.ictrussia.com IT outsourcing in Central and Eastern Europe Source: IT outsourcing in Central and Eastern Europe 2009 Countries attractiveness and development forecasts January 2009 PMR
More informationThe International ICT Sourcing Ecosystem Key value enablers
The International ICT Sourcing Ecosystem Key value enablers Dr. Randhir Mishra Regional Director Central and Eastern Europe Satyam Computer Services Ltd randhir_mishra@satyam.com Agenda The ICT value enablers
More informationWipro Consulting Services. A NEW WORLD OPTION FOR OFFSHORING Latin American Countries Can Offer European Businesses Competitive Benefits
Wipro Consulting Services A NEW WORLD OPTION FOR OFFSHORING Latin American Countries Can Offer European Businesses Competitive Benefits www.wipro.com/consulting About Wipro Consulting Services Wipro Consulting
More informationResults for the first nine months of 2014: Adjusted operating margin before acquisitions (2) : 20.2% of sales
Limoges, November 6, 2014 Results for the first nine months of 2014: Organic (1) growth in sales: +0.8% Adjusted operating margin before acquisitions (2) : 20.2% of sales Steady compared with the first
More informationWesternacher Consulting
Westernacher Consulting Innovating Business & IT SAP Application Management Services (AMS) www.westernacher.com 0 Based on partnership, we serve clients worldwide for more than 40 Years. Business consulting
More informationTHE LOW INTEREST RATE ENVIRONMENT AND ITS IMPACT ON INSURANCE MARKETS. Mamiko Yokoi-Arai
THE LOW INTEREST RATE ENVIRONMENT AND ITS IMPACT ON INSURANCE MARKETS Mamiko Yokoi-Arai Current macro economic environment is of Low interest rate Low inflation and nominal wage growth Slow growth Demographic
More informationSunGard Best Practice Guide
SunGard Best Practice Guide What Number Should I Use? www.intercalleurope.com Information Hotline 0871 7000 170 +44 (0)1452 546742 conferencing@intercalleurope.com Reservations 0870 043 4167 +44 (0)1452
More informationWHY IRELAND? Ireland named Best Country in the World for Business
WHY IRELAND? Ireland named Best Country in the World for Business Forbes Dec 2013 Delivering the Succeed in Ireland initiative WHY IRELAND? The Top 10 Reasons 1 2 3 4 5 Ireland ranked 1st in the world
More informationNot All IT Outsourcing Project Centers are the same What s the difference? By John Beesley of CrossUSA May 2010 jbeesley@cross usa.
Not All IT Outsourcing Project Centers are the same What s the difference? By John Beesley of CrossUSA May 2010 jbeesley@cross usa.com 952 432 3775 Evaluating IT Rural Sourcing and Project Center models
More informationAnalysis of the South African Contact Centre Market The Growing Opportunity for Business Process Outsourcing (BPO) Providers in South Africa s
Analysis of the South African Contact Centre Market The Growing Opportunity for Business Process Outsourcing (BPO) Providers in South Africa s Contact Centre Market July 2015 Contents Section Slide Number
More informationAnalytics strategies to improve corporate travel management
Analytics strategies to improve corporate travel management Innovative travel management companies (TMCs) are finding ways to apply analytics to improve and enhance the corporate customer experience. While
More informationInternational aspects of taxation in the Netherlands
International aspects of taxation in the Netherlands Individuals resident in the Netherlands are subject to income tax on their worldwide income. Companies established in the Netherlands are subject to
More informationTelecom Business Assurance. Managed Services
Telecom Business Assurance Managed Services Our home market is one of the most competitive and innovative in Europe and we needed to focus on our business while looking for different ways to enhance operational
More information2015 Top 100 Outsourcing Destinations. December 2014
2015 Top 100 Outsourcing Destinations December 2014 Tholons Top 100 Outsourcing Destinations 2015 The Tholons Top 100 Outsourcing Destinations reports, having been around since 2006, continues to be one
More informationTopic: Contact Center Outsourcing (CCO) Annual Report 2013: Focus on Customer Experience Management
Topic: Contact Center Outsourcing (CCO) Annual Report 2013: Focus on Customer Experience Management Contact Center Outsourcing (CCO) Annual Report: July 2013 Preview Deck Our research offerings for global
More informationBusiest ports. Asian Tiger. Business friendly. Highest Trade/GDP Ratio. 4 th biggest financial centre
Busiest ports Business friendly Asian Tiger Highest Trade/GDP Ratio 4 th biggest financial centre Singapore economy at a glance: Singapore is a global trading power. Its strategic geographical location,
More informationI will be exploring the E-Learning Industry from top-down, identify Leading players and possible investment opportunities.
Investment Opportunities in India: E-Learning -Kaushank Khandwala India is a vibrant economy brimming with optimism that wakes up every morning a little younger in age, but infinitely more ambitious in
More informationPROFESSIONAL. Location special Where to, why to, and when not to offshore, and why you should understand people s attitudes
LOCATION PROFESSIONAL OUTSOURCING Outsourcing PROFESSIONAL Issue 13 Summer 2013 SUMMER 2013 L IA C E SP IN EDI DEPE N T ADV ORIA DENT ERT L, N ORI OT AL. www.professionaloutsourcingmagazine.net Location
More informationQuantitative investing in upcoming emerging markets
WHITE PAPER July 14, 2014 For professional investors Quantitative investing in upcoming emerging markets Consequences of the recent upgrade of Qatar and UAE to emerging markets Wilma de Groot, CFA Weili
More informationOpportunities for Action in Financial Services. Passage to India: The Rewards of Remote Business Processing
Opportunities for Action in Financial Services Passage to India: The Rewards of Remote Business Processing Passage to India: The Rewards of Remote Business Processing Over the past two decades, financial
More informationAnalysis of the Business Process Services Sector. Final Report
Analysis of the Business Process Services Sector Final Report 23 February 2015 Document Reference: Analysis of the Business Process Services Sector Date: 23 February 2015 Contact Information Genesis Analytics
More informationwww.pwc.co.uk/economics Global wage projections to 2030 September 2013
www.pwc.co.uk/economics Global wage projections to 2030 Summary: Wage gap between emerging and advanced economies will shrink significantly by 2030 By 2030, our projections in this report suggest that
More informationFood & Coffee Offers New Ideas to Drive Non Fuel Income
RPS Energy is part of RPS Group, a FTSE 250 company with a turnover of $700m. RPS Energy is one of the world s leading suppliers of independent commercial advisory services, project management support,
More informationInvestor Presentation 2010 Financial Results Full Year ended 30 June. Rebecca Norton, Chief Financial Officer
Investor Presentation 2010 Financial Results Full Year ended 30 June Simon Full Year Woodfull, results Group CEO for year ended Rebecca Norton, Chief Financial Officer August 2010 AGENDA Group Highlights
More informationEnglish Telco Stability Support Services Agent Quality Cost Management Philippines 1 6 8 5 1 9 7 India 2 8 13 7 2 11 8
Asian Call Centres: India versus The Philippines Last year, Asian Call Centers produced the first ever analysis comparing all the countries in Asia for their suitability for English-speaking offshore call
More informationICT and Globalization
ICT and Globalization Developments and Perspectives from the Indian IT-ITES Experience Presented to the OECD Working Party on the Information Economy Paris, June 2006 This material was used by NASSCOM
More informationThe BPO and SSC market Romania 2014
The BPO and SSC market Romania 2014 a DEMO sector brief by FRD Center Disclaimer: Whilst every care is taken in compiling this report, no responsibility is taken for errors or omissions. FRD Center guarantees
More informationBUSINESS PROCESS OUTSOURCING INDUSTRY IN LEBANON
BUSINESS PROCESS OUTSOURCING INDUSTRY IN LEBANON Content SECTOR OVERVIEW p 3 INTERNATIONALLY RENOWNED EDUCATIONAL SYSTEM p 4 COST-COMPETITIVE & HIGHLY SKILLED WORKFORCE ESTABLISHED TRACK RECORD ENABLING
More informationHow To Understand The Benefits Of Shared Services In The Gulf Coast Region
Evolution of Shared Services A Gulf Cooperation Council Regional Perspective Introduction Around the globe, shared services has become the dominant operating model for business support services, with more
More informationMarket Study on Engineering Process Outsourcing
Overseas Market Information Market Study on Engineering Process Outsourcing (Part - II) Engineering Process Outsourcing from India Engineering Process Outsourcing (EPO) services from India will be a key
More informationOutsourcing in Romania Country Overview: Romania
Outsourcing in Romania Country Overview: Romania Romania the largest market in South Eastern Europe 1000 km radius 1500 km radius Bucharest Area: Population: Capital city: European Union status Affiliation:
More informationTopic: Order-to-Cash (O2C) Outsourcing Creating a Top-line Impact
Topic: Order-to-Cash (O2C) Outsourcing Creating a Top-line Impact Finance and Accounting Outsourcing Market Report January 2013 Preview Deck Our research offerings for global services Subscription information
More informationCOMPANY PRESENTATION. 10 December 2015
COMPANY PRESENTATION 10 December 2015 I. Introduction 1. About BULPROS 2. Why BULPROS 3. Certifications & Partnerships II. BULPROS Services 1. Software Development 2. Infrastructure & Cloud Services 3.
More informationProfessor António Nogueira Leite
PORTUGAL A NEARSHORE OUTSOURCING DTINATION London, October 14th 2010 PORTUGAL A NEARSHORE OUTSOURCING DTINATION Executive Outlook Portugal, a Nearshore Outsourcing Destination Professor António Nogueira
More informationIN OUR OUTSOURCING IMAGE: THE PHILIPPINES
AS SEEN IN www.managingoffshore.com IN OUR OUTSOURCING IMAGE: THE PHILIPPINES You may hear mixed reports, but don t overlook the Philippines for a high-quality, reasonable-priced workforce that provides
More informationThe New Developments in Telecom. Threat or Opportunity? Venkataraman Mahadevan General Manager Wipro BPO, Global Media and Telecom. www.wipro.
The New Developments in Telecom Threat or Opportunity? www.wipro.com Venkataraman Mahadevan General Manager Wipro BPO, Global Media and Telecom Table of contents 03.. Threat or opportunity? 04.. Leveraging
More informationGroup overview Veli-Matti Mattila CEO
Group overview Veli-Matti Mattila CEO Content 1 2 3 4 5 Performance update Market environment Strategy execution Mid-term targets CEO priorities 2 22 October 2014 Elisa CMD 2014 Group overview Performance
More informationContents. Introduction 5. Why Near-shore, Why Jamaica? 7. The 4 Y s 9. Our Leadership 11. Our Facilities 13. Our Technology 15
Contents Introduction 5 Why Near-shore, Why Jamaica? 7 The 4 Y s 9 Our Leadership 11 Our Facilities 13 Our Technology 15 Our Loss Prevention Plan 17 Cost Savings & Increased Revenues 19 2 Introduction
More informationAtos KPMG Consulting 2003. The future of Heath Care in Emerging Markets Guy Ellena Rio de Janeiro, November 2009
Atos KPMG Consulting 2003 The future of Heath Care in Emerging Markets Guy Ellena Rio de Janeiro, November 2009 Agenda Introduction Trends : Demand, Supply and Cost Opportunities IFC & Health Care in Emerging
More informationAutomotive Components Europe S.A.
Automotive Components Europe S.A. January, 2008 The ACE Group (Automotive Components Europe S.A.) is a leading supplier in Europe of automotive components for braking systems. The group specialises in
More informationICT Industry in Europe. Outsourcing Fuels Business Growth
ICT Industry in Europe. Outsourcing Fuels Business Growth 1 CONTENTS Introduction... 3 Implications of owning own IT infrastructure Drivers to outsourcing IT nearshoring to pick up in 2014 Risks of outsourcing
More informationIndian Knowledge Services Outsourcing Industry. Creating Global Business Impact
Indian Knowledge Services Outsourcing Industry Creating Global Business Impact Executive Summary Knowledge Services Outsourcing: A Global Perspective The growth of the Indian BPO industry has been both
More information