never misses a beat.

Transcription

1

2 SOME OF OUR CUSTOMERS

3 WHO IS SAMBORA? WE ARE A HIGH QUALITY, COST EFFECTIVE CONTACT CENTER Sambora is an indigenous Guyanese word for drum. Long before telephones were invented, the first nations people of Guyana communicated from one village to another, throughout the vast hinterland of the country, through the beat of drums. Centuries later, Sambora continues the tradition of reaching out to people, now worldwide, replacing drums with modern technology, using telecommunications and web interactions. Sambora stands tall, amongst the competition, on its four pillars of Service, People, Technology and Process. It prides itself on excellent service quality with reliable and secure technology. Recruiting, training and retaining the best people and implementing processes that meet international standards is at the core of what we do. An environmentally friendly, green and efficient Contact Center. Sambora was created from the National Low Carbon Development Strategy (LCDS)

4 OUR SERVICE At Sambora we offer superior customer service solutions. These are customized to your organization s needs and is achieved by the combination of the following: Live Agent Outbound/Inbound Calling solutions Voice, Chat and Social Media Monitoring Technical and Sales Support B2C and B2B support Help Desk Medical Transcription Virtual Secretarial Services Globally competitive pricing Finance and Accounting Outsourcing (FAO) Lead Generation, Sales and Customer Service

5 OUR TECHNOLOGY Two dedicated fiber optic connections, with redundancy Entire private network monitored and managed on a 24-hour basis Non-internet based service and broadband optimization ensures highest voice quality and data security Private cloud-based technology platform with full flexibility and international connectivity via private network Full multi-media capability (e.g. web chat, mobile text, social media management) Secure Credit Card Payment capabilities In-bound skill-based call routing and Intelligent IVR US & Canadian numbering options We partner with the best industry leaders in technology to stay current and competitive

6 OUR PEOPLE English is our first and only language, spoken with a neutral accent Our staff have a cultural affinity to North America Quality and compliance are at the heart of our business Easy to work with, open and approachable Tailored client approach Performance management exemplary Young University educated workforce between the ages of Experienced management team with over 100 years combined managing contact centers.

7 OUR PROCESS QUALITY ASSURANCE IS AT THE HEART OF EVERYTHING WE DO: We analyze your outsourcing needs, before customizing the best BPO solution for your company We provide a two tier quality assurance system. All calls are screened firstly by team leaders and secondly by our quality control specialists. This screening ensures high quality service to your customers We have a robust performance management system target and service oriented culture Daily reporting metrics for our clients to measure and track our success Tried and tested recruitment process to ensure the best profile fit for the assignment

8 WHY GUYANA Bordered by Venezuela, Brazil, Suriname and the Atlantic lies Guyana, a nearshore Contact Centre with benefits as follows:. The only English speaking country in South America English is Guyana s first and only language Extensive broadband capacity Young University educated workforce, ages On US Eastern Time Zone (-4GMT) NEARSHORE Direct flight from Miami to Georgetown 4.5 hours Direct flight from New York to Georgetown 5.5 hours Direct flight from Toronto to Georgetown 6.5 hours Close proximity to Trinidad and Barbados Total Government support for the Contact Centre industry CANADA Toronto New York Miami Barbados Trinidad Georgetown, Guyana

9 PARTNER WITH US Our team has experience with every major vertical within the BPO industry We are continuously working on ways to provide higher customer satisfaction and excellent service We have industry professional account managers and support teams Our services are tailored to your ongoing needs WE WILL TREAT YOUR CUSTOMERS WITH GREAT CARE

10 THANK YOU!

11 Business Development Director Sambora Communications Inc 2 Avenue of the Republic, Georgetown, Guyana info@samboracommunications.com