ICT and Globalization

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1 ICT and Globalization Developments and Perspectives from the Indian IT-ITES Experience Presented to the OECD Working Party on the Information Economy Paris, June 2006 This material was used by NASSCOM during an oral presentation; it is not a complete record of the discussion. No part of this document may be circulated, quoted, or reproduced for distribution without prior written approval from NASSCOM.

2 Outline Snapshot of Indian IT-ITES Growth Recent Trends and Outlook Opportunities and Challenges

3 Indian IT-ITES continues to chart record growth; on track to reach the targeted $60bn in exports by 2010 Billion $60 CAGR PERIOD DOMESTIC MARKET* EXPORTS* TOTAL 10 YR TARGET FY % 31.2% 28.9% ACHIEVED FY % 34.6% 31.0% * Includes IT Software and Services, ES and Products, as well as ITES-BPO $23.6 $12.8 $13-15 $4.0 $1.9 $2.6 $7.7 $3.9 $6.0 FY00 FY02 FY04 FY06 FY10E Source: NASSCOM

4 Growth story built on strong fundamentals Access to a large, growing pool of highly qualified talent A high degree of quality orientation and demonstrated service delivery expertise Keen emphasis on information security reflected in the comprehensive legal framework and elaborate security practices supplemented by enabling intervention World class telecommunication infrastructure Enabling (and progressively improving) business environment through strong government support; incentives, favorable regulations and policy delivered at a sustained and compelling cost-value proposition

5 that is also reflected in the rapid evolution of the Indian IT-ITES service portfolio & beyond Value Transformational BPO Outsourcing BPO Out-Tasking Customer Contact / Hardware & Installation Support Rules-based Processing Maintenance Application Technical Support Support Transactional Data Entry Multiple Process Outsourcing Design & Integration R&D Services Product Development & Testing Customer Contact Engineering Services Research and Analytics Full Process Outsourcing (F&A, HR) Problem Solving/Decision Making Data Entry Source: neoit IT BPO Cost Control Mutual Gains Strategic Impact Focus on Core Competence Business Transformation Re-invest Mutual Gains Note: Services listed are indicative not exhaustive

6 IT services exports lead, growing at 32-33%; range of services offered has expanded significantly Revenues (USD Billion) Employees ('000) 398 Support and Training 11% Systems Integration 2% IT Consulting 3% FY IS Outsourcing 6% Application Management 27% FY 2004 FY 2005 FY 2006E Network Consulting and Integration 2% Custom Application Development 49% Source: NASSCOM

7 ITES-BPO exports grew by 37% last year, to reach USD 6.3bn; growth driven by scale and scope expansion Revenues (USD Billion) Employees ('000) 415 Others 11% FY Human Resource Adminsitration 3% Finance and Accounting 40% Customer Interaction Services 46% FY 2004 FY 2005 FY 2006E Source: NASSCOM

8 Growth in ES and software products reinforces the industry s move up services value chain Revenues (USD Billion) Employees ('000) FY Engg and R&D Services 60-70% FY 2004 FY 2005 FY 2006E Made-in-India Products 10-15% Offshore Product Development 20-25% Source: NASSCOM

9 Recent trends and market indicators indicate a positive outlook for the sector Large unaddressed market potential in offshore IT-BPO sustaining demand led growth Evolution of global delivery expanding adoption of new services delivered from offshore Unbundling of IT outsourcing mega-deals with increasing share of India based delivery $100bn in contract value up for renewal over next two years Increased participation of Indian vendors in these bids MNCs also looking at significant ramp-up in India based delivery Strength in client wins, cross-border M&A trends, stable pricing with marginal upward bias, and a gradual (favorable) shift in the outsourcing debate

10 Significant headroom for growth, less than 10% of the global addressable market captured till date Addressable markets of at least US$300 billion ESTIMATES Key drivers Offshoring of Large white spaces in major industries More complex and high-risk services Fragmented and high-interaction processes thanks to advances in telecom and workflow management technologies Global offshore IT industry, FY* 2005 US$ billion ~ x 18.4 Others* 6.4 India 12.0 Global BPO industry**, FY 2005 US$ billion ~ x 11.4 Others* 6.2 India 5.2 Current size Addressable market Current size Addressable market * Financial year, April 1 to March 31 ** Includes addressable markets in currently offshoring industries *** Includes Philippines China Russia Eastern Europe Ireland Mexico Source: NASSCOM McKinsey Report 2005

11 ICT can also play a significant role in socio-economic development

12 Managing growth is the key challenge Strengthening the global delivery model and addressing impediments to greater globalization of services Building on India s core value proposition Enhancing the skill pool advantage Strengthening business infrastructure Reaffirming the philosophy of operational excellence Effecting equitable distribution of gains from ICT Catalyzing domestic market development Decentralizing industry growth Ensuring that ICT benefits reach the bottom-of-the-pyramid

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