THE INDUSTRY, over 2009 VOICE BPO 344, , NON-VOICE BPO/KPO 136, , IT 44,

Size: px
Start display at page:

Download "THE INDUSTRY, 2010. over 2009 VOICE BPO 344,000 23.0 4,207 21.0 NON-VOICE BPO/KPO 136,220 13.6 1,436 33.5 IT 44,962 27.0 500 28.0"

Transcription

1 THE INDUSTRY, 2010 FTEs % Change over 2009 Revenue (Million EUR) % Change over 2009 VOICE BPO 344, , NON-VOICE BPO/KPO 136, , IT 44, TOTAL 525, , Between , 2010, FTEs grew by 22% annually. Revenues by 29.5% annually. Non-Voice BPO/KPO includes Transcription, Engineering Services, Animation and Game Development. The fastest growing segment. PHL at par, if not bigger, than India in Voice FTEs. Far second to India in Non-Voice and IT. PHL potential in Non-Voice and IT is high. PHILIPPINES INFORMATION TECHNOLOGY & BUSINESS PROCESS OUTSOURCING

2 TARGETS, 2016 PHILIPPINES INFORMATION TECHNOLOGY & BUSINESS PROCESS OUTSOURCING Low-End Baseline Road Map Revenue (Million EUR) 9,452 12,355 15,286 FTEs 680, ,000 1,300,000 Global market for Offshore Services to grow by 13-16%, 16%, To reach EUR Billion by 2016 (percentage of total share)

3 THE PHILIPPINES OFFERS... PHILIPPINES INFORMATION TECHNOLOGY & BUSINESS PROCESS OUTSOURCING VALUE FOR MONEY SERVICES Sales and Customer Support BPO: Finance, Accounting, Payroll, HR Software Development IT Services Transcription, incl. Film Subtitling Games Development Engineering Design Animation KPO: Marketing Research, Legal Case Research and Preparation, Medical Research Insurance, Mortgage AND A DISTINCT ADVANTAGE Strong customer service orientation Multi-cultural adaptability Good language skills World-class telecom/ reliable and redundant connectivity Affordable real estate and diverse locations High degree of trainability and loyalty Familiarity with western systems and processes

4 PHILIPPINES INFORMATION TECHNOLOGY & BUSINESS PROCESS OUTSOURCING PH IT & BPO: A mature Tier-1 1 destination Mexico, Brazil, Colombia, Chile, and Argentina: Evolving rapidly as near-shore base to drive penetration in North America Eastern Europe: Established nearshore destination China: Domestic and APAC-centric scale and capabilities Philippines: Reaching #1 in voice BPO: 330K+ FTEs #2 in non-voice/it-bpo: 200K+ FTEs Egypt, Morocco, and South Africa: Significant government-backed push to target UK and Europe India: Industry leading scale and capabilities Voice BPO: 350K+ FTEs Non-voice/IT-BPO: 1.4M+ FTEs Source: Everest Analysis

5 PHILIPPINES INFORMATION TECHNOLOGY & BUSINESS PROCESS OUTSOURCING COMPETITIVE INVESTMENT INCENTIVES Income Tax Holiday (ITH) for 4 years, extendable to 8 years After the ITH period, special 5% tax on gross income in lieu of all national and local taxes Exemption from duties and taxes on imported capital equipment, spare parts, supplies, and raw materials Domestic sales allowance of up to 30% of total sales Exemption from export taxes, wharfage dues, imposts and fees Exemption from Value Added Tax (VAT) on allowable local purchases such as telecom, power, and water bills Additional deduction of 50% of total manpower training cost under the special 5% gross income tax regime There are 129 IT parks and centres across the country Source: Philippine Economic Zone Authority

6 PHILIPPINES INFORMATION TECHNOLOGY & BUSINESS PROCESS OUTSOURCING COMPETITIVE RATES (in Euro* per month) SALARIES** Financial Analyst Accountant IT/Oracle Technician IT/Oracle Administrator 980 1,310 Legal Counsel 1,310 1,970 Operation Manager 1,800 2,620 Office Administrator 1,970 2,590 MAKATI CITY OFFICE RENT*** (in sqm) Premium Grade A Grade B * PHP 61.00/Euro, Jan-Jul 2011 average ** as of end-december 2010 *** as of end-march 2011

7 PHILIPPINES INFORMATION TECHNOLOGY & BUSINESS PROCESS OUTSOURCING GROWING, COMPETING, SUCCEEDING...

8 EARLY LOCATORS WITH EUROPEAN EQUITY ABB Deutsche Bank Maersk Global Service Center Air France-KLM DHL Global Forwarding McKinsey Alstom Emerson Financial Services Nestle Areva T&D Ericson Philips Electronics & Lighting Astrazeneca Festo Procter & Gamble BASF Glaxosmithkline Roche Bauer Foundations Phils. Inc. Hewitt Associates Sanofi-Aventis BG Philippines Holcim Schenker BNP Paribas HSBC Shell Boehringer Ingelheim ING Bank Standard Chartered Bank BP JP Morgan Chase Steag State Power Chevron Lexmark TNT Express Worldwide Citibank Lufthansa Unilever

9 INDUSTRY SUPPORT

10 TESTIMONIALS FROM P.E.Z.A. - LOCATORS INFORMATION TECHNOLOGY CENTER ASIA Started in 2003 Resources on board: 7 at the start, now 93 Services Offered Why in the Philippines Success Story SAP Enterprise Resource Planning Product lifecycle management software and tools Messaging, Collaboration and application development Project management IT service desk operations Abundance of skilled technical resources including IT Cost competitive compensation Language proficiency Cultural adaptability Support to 38 locations in Asia with 500+ projects in just 8 years.

11 TESTIMONIALS FROM P.E.Z.A. - LOCATORS FRITZ & MACZIOL ASIA INC Started in 2006 Resources on board: 8 at the start, now 45 Services Offered Why in the Philippines Success Story Individual IT solutions for hardware, software and services based on IBM servers and software and VAS Optimised corporate communication services using Lotus Notes/Domino and IBM Websphere technologies Saw potential in the Philippines as a preferred business partner Springboard to penetrate Singapore and other Asian markets The best talent pool Trustworthy business partners Fritz & Macziol is now a Tier 1 IBM Software Partner, and a SAP Services Partner in just 5 years.

12 TESTIMONIALS FROM P.E.Z.A. - LOCATORS PAYMENT PROCESSING CORPORATION Started in 2003 Resources on board: 15 at the start, now 140 Services Offered Why in the Philippines Success Story Front-end acquiring solutions Backroom data system support Value-added marketing services Merchant service provider to financial institutions in the card acquiring business Vast resources of IT experienced well-adapted and language-proficient workforce Reasonable wages, office location Established IT and telecommunication infrastructure Good food, good entertainment, good people Transition from tourism to a successful merchant service provider with the support of PEZA.

13 Source: TeamEurope

14 Offshoring Destination of the Year 2010 awarded by the National Outsourcing Association of the UK Placed Manila 3rd as an established outsourcing city according to Tholons Study 2007 Ranked second after India in BPO, IT and Contact Centres in the Duke University/Booz Allen Hamilton Survey 2006

15 Binondo Manila (est 1911) Rockwell Makati

16 Net Cube (left) Net Quad (right) in Global City, Taguig

17 Libis, Quezon City Makati

18 Makati

19 MAKATI

20 ORTIGAS CENTRE

2012-2016. Philippine Information Technology and Business Process Management (IT-BPM) Road Map

2012-2016. Philippine Information Technology and Business Process Management (IT-BPM) Road Map 2012-2016 Philippine Information Technology and Business Process Management (IT-BPM) Road Map Executive Summary Investor Brief The information technology and business process management (IT-BPM) and global

More information

Philippine call center sector worries as workers find other callings CLIFF VENZON, Nikkei staff writer

Philippine call center sector worries as workers find other callings CLIFF VENZON, Nikkei staff writer March 12, 2015 12:00 am JST Philippine call center sector worries as workers find other callings CLIFF VENZON, Nikkei staff writer A recruiting poster for a Manila call center touts competitive wages.

More information

DELIVERING WORLD-CLASS CUSTOMER EXPERIENCE

DELIVERING WORLD-CLASS CUSTOMER EXPERIENCE DELIVERING WORLD-CLASS CUSTOMER EXPERIENCE SOUTH AFRICA S PROPOSITION FOR CONTACT CENTRE BPO BUSINESS PROCESS OFFSHORING We speak your language A leader in Contact Centre 5 of the top 10 global voice companies

More information

2014 ASIA PACIFIC OUTLOOK. China still led the economic growth in 2013 with the Philippines at second. Source: Jones Lang La Salle

2014 ASIA PACIFIC OUTLOOK. China still led the economic growth in 2013 with the Philippines at second. Source: Jones Lang La Salle 2014 ASIA PACIFIC OUTLOOK China still led the economic growth in 2013 with the Philippines at second. Source: Jones Lang La Salle 2014 MAKATI RESIDENTIAL MARKET CBD.BONIFACIO GLOBAL CITY.ORTIGAS Rank 4

More information

Karina Fernandez-Stark

Karina Fernandez-Stark OFFSHORE SERVICES GLOBAL VALUE CHAIN Karina Fernandez-Stark Center on Globalization, Governance & Competitiveness (CGGC) Duke University Conferencia Deslocalización de servicios y cadenas globales de valor:

More information

Offshore Services in Latin America

Offshore Services in Latin America Regional Dialogue on Promoting Services Development and Trade in Latin America and the Caribbean 12 13 November 2013 Room Raul Prebish, ECLAC, Santiago Offshore Services in Latin America Mrs. Karina Fernandez

More information

Global Sourcing of Business Services

Global Sourcing of Business Services Prof. Stephan Manning UMB College of Management What does sourcing mean? What does sourcing mean?! Organizing supply of inputs/resources needed for primary and support activities Inputs Focal Firm Outputs

More information

Asia/Pacific Regional Seminar on Animation Culture and Industry for Promotion of Cultural Diversity (Tokyo, Japan, 16-18 July 2008)

Asia/Pacific Regional Seminar on Animation Culture and Industry for Promotion of Cultural Diversity (Tokyo, Japan, 16-18 July 2008) Asia/Pacific Regional Seminar on Animation Culture and Industry for Promotion of Cultural Diversity (Tokyo, Japan, 16-18 July 2008) Organised by The Association of the Japanese Animations (AJA) Introduction

More information

Slim Werken Slim Reizen De medewerker centraal

Slim Werken Slim Reizen De medewerker centraal Slim Werken Slim Reizen De medewerker centraal Annelies Hermens November 2013 Onderwerpen Over Capgemini De medewerker centraal Slim Werken Slim Reizen Slim werken in de praktijk Slim Reizen in de praktijk

More information

GLOBAL TRENDS IN OFFSHORING AND OUTSOURCING

GLOBAL TRENDS IN OFFSHORING AND OUTSOURCING International Journal of Business and Social Science Vol. 2 No. 16; September 11 ABSTRACT GLOBAL TRENDS IN OFFSHORING AND OUTSOURCING Nora Palugod, Ph. D. Assistant Professor of Business The Richard Stockton

More information

Why Egypt Your guide to Egypt s strengths as an outsourcing destination

Why Egypt Your guide to Egypt s strengths as an outsourcing destination egypton.com Why Egypt Your guide to Egypt s strengths as an outsourcing destination A world-class home for IT and business process outsourcing An abundant technically skilled and uniquely multilingual

More information

May 15, 2006 John D. Vu Senior Scientist Carnegie Mellon University

May 15, 2006 John D. Vu Senior Scientist Carnegie Mellon University CMMI Around The World May 15, 2006 John D. Vu Senior Scientist Carnegie Mellon University 1 Global IT Capability Benchmarking Conducted by Carnegie Mellon University s Institute of Software Research, International

More information

Outsourcing EntEring a new phase R. Nagesh.

Outsourcing EntEring a new phase R. Nagesh. 26 Entering a Outsourcing new phase The Indian outsourcing sector continues to expand at a steady pace as Indian ITeS players seek out new geographies, besides acquiring international firms. A report by

More information

Moustafa Ghanem 26 September 2009

Moustafa Ghanem 26 September 2009 Outsourcing to Non-BRIC countries Moustafa Ghanem 26 September 2009 Talk Outline Motivation How to chose an outsourcing destination Approach of talk Intro to LSE Report Motivation & Methodology: Pros and

More information

INFORMATION TECHNOLOGY BUSINESS PROCESS OUTSOURCING (IT-BPO)

INFORMATION TECHNOLOGY BUSINESS PROCESS OUTSOURCING (IT-BPO) TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY LABOR MARKET INTELLIGENCE REPORT INFORMATION TECHNOLOGY BUSINESS PROCESS OUTSOURCING (IT-BPO) Office of the Deputy Director General for Sectoral TVET

More information

10 Reasons to Outsource to the Philippines.

10 Reasons to Outsource to the Philippines. White Paper. 10 Reasons to Outsource to the Philippines. 10 Reasons to Outsource to the Philippines. By: Joe Doyle Vice President, Sitel Global Marketing White Paper. 10 Reasons to Outsource to the Philippines.

More information

Overview of Turkish ICT Sector

Overview of Turkish ICT Sector Overview of Turkish ICT Sector Turkish Informatics Industry Association Turkish Estonia ICT Forum Ankara, 9 March 2009 About TUBISAD Turkish ICT Market Turkey at a Glance Why to invest in Turkey About

More information

ICT and Globalization

ICT and Globalization ICT and Globalization Developments and Perspectives from the Indian IT-ITES Experience Presented to the OECD Working Party on the Information Economy Paris, June 2006 This material was used by NASSCOM

More information

Business Process Outsourcing and IT-enabled services

Business Process Outsourcing and IT-enabled services Business Process Outsourcing and IT-enabled services Nedelyn Magtibay-Ramos Workshop on Central Asia s Participation in Global Supply Chains and its Implications to Development Policies Tokyo, Japan 12

More information

OFFSHORING SOLUTIONS COST SAVINGS WITH OPERATIONAL IMPROVEMENTS 2014

OFFSHORING SOLUTIONS COST SAVINGS WITH OPERATIONAL IMPROVEMENTS 2014 OFFSHORING SOLUTIONS COST SAVINGS WITH OPERATIONAL IMPROVEMENTS 2014 TABLE OF CONTENTS ONE OPPORTUNITY... PAGE 3 SERVICES OVERVIEW FULL SERVICE MODEL COST COMPARISON TWO WHY PHILIPPINES?... PAGE 6 PERTH

More information

PHILIPPINE CONTACT CENTER INDUSTRY REPORT : 2012

PHILIPPINE CONTACT CENTER INDUSTRY REPORT : 2012 PHILIPPINE CONTACT CENTER INDUSTRY REPORT : 2012 Jojo Uligan ExecuAve Director CCAP BPO in the Philippines Contact Center : First 10 Years Industry Performance Report BPO in the Philippines Contact Center

More information

Wipro Consulting Services. A NEW WORLD OPTION FOR OFFSHORING Latin American Countries Can Offer European Businesses Competitive Benefits

Wipro Consulting Services. A NEW WORLD OPTION FOR OFFSHORING Latin American Countries Can Offer European Businesses Competitive Benefits Wipro Consulting Services A NEW WORLD OPTION FOR OFFSHORING Latin American Countries Can Offer European Businesses Competitive Benefits www.wipro.com/consulting About Wipro Consulting Services Wipro Consulting

More information

COMPUTER SOFTWARE/SERVICES AND ITeS EXPORTS

COMPUTER SOFTWARE/SERVICES AND ITeS EXPORTS COMPUTER SOFTWARE/SERVICES AND ITeS EXPORTS OVERVIEW In recent times, Software development and information technology enabled services (ITeS) including business process outsourcing (BPO)/ knowledge process

More information

digital.vector Global Animation Industry: Strategies, Trends and Opportunities 1 digital.vector

digital.vector Global Animation Industry: Strategies, Trends and Opportunities 1 digital.vector Global Animation Industry Strategies, Trends & Opportunities Global Animation Industry: digital.vector Strategies, Trends and Opportunities 1 Contents Global Animation Industry History and Evolution Industry

More information

Top 10 Trends February 2013

Top 10 Trends February 2013 Top 10 Trends February 2013 Top IT Services Trends for 2013 1 - Big Data Gets Bigger The exponential growth of the analytics market will continue across the Financial Services, Healthcare, Retail, and

More information

PMR. IT outsourcing in Central and Eastern Europe FREE ARTICLE. www.ictrussia.com

PMR. IT outsourcing in Central and Eastern Europe FREE ARTICLE. www.ictrussia.com FREE ARTICLE www.ictrussia.com IT outsourcing in Central and Eastern Europe Source: IT outsourcing in Central and Eastern Europe 2009 Countries attractiveness and development forecasts January 2009 PMR

More information

UKRAINE: Another Outsourcing Destination or Emerging Leader?

UKRAINE: Another Outsourcing Destination or Emerging Leader? UKRAINE: Another Outsourcing Destination or Emerging Leader? Country Overview UKRAINE - THE LARGEST COUNTRY IN EASTERN EUROPE Population: 46 million. Languages: Ukrainian (official), Russian, others. Education:

More information

GLOBAL OPPORTUNITIES FOR BUSINESS PROCESS OUTSOURCING SECTOR

GLOBAL OPPORTUNITIES FOR BUSINESS PROCESS OUTSOURCING SECTOR GLOBAL OPPORTUNITIES FOR BUSINESS PROCESS OUTSOURCING SECTOR * Dr. K. NIRMALA PRASAD, M.Com.M.Phil.,Ph.D. **Ms. H.S.PRIYADARSHINI, M.Com., M.Phil., Over the last few years, the worldwide Business Process

More information

34 th International Small Business Congress (ISBC) Bangkok, Thailand 13 November 2007. By HAFSAH HASHIM CEO

34 th International Small Business Congress (ISBC) Bangkok, Thailand 13 November 2007. By HAFSAH HASHIM CEO 34 th International Small Business Congress (ISBC) Bangkok, Thailand 13 November 2007 By HAFSAH HASHIM CEO 1 OUTLINE OF PRESENTATION Global Trends of Outsourcing Outsourcing in Malaysia SMIDEC s Roles

More information

PHILIPPINES CUSTOMER CONTACT CENTER INDUSTRY

PHILIPPINES CUSTOMER CONTACT CENTER INDUSTRY PHILIPPINES CUSTOMER CONTACT CENTER INDUSTRY I. Definition Call Center is a model for multipurpose (i.e., selling, servicing and marketing), multi-channel (i.e., web, e-mail, chat, voice, fax and mail)

More information

RESULTS OF THE 2012 SURVEY OF INFORMATION TECHNOLOGY- BUSINESS PROCESS OUTSOURCING (IT-BPO) SERVICES

RESULTS OF THE 2012 SURVEY OF INFORMATION TECHNOLOGY- BUSINESS PROCESS OUTSOURCING (IT-BPO) SERVICES RESULTS OF THE 2012 SURVEY OF INFORMATION TECHNOLOGY- BUSINESS PROCESS OUTSOURCING (IT-BPO) SERVICES GLOBAL IT-BPO SERVICES INDUSTRY TRENDS The global business Despite the volatile economic environment

More information

Offshore outsourcing of business services Threat or Opportunity

Offshore outsourcing of business services Threat or Opportunity Siemens Business Services Offshore outsourcing of business services Threat or Opportunity Presentation by Elie Cohen Chief Executive Officer Siemens Business Services France Agenda for the next 20 minutes

More information

CLUB SURVEY 2015 BANKING ARGENTINA

CLUB SURVEY 2015 BANKING ARGENTINA CLUB SURVEY 2015 BANKING ARGENTINA BANKING CLUB SURVEY 2015 THE KEY TO DEVELOPING COMPETITIVE BANKING INDUSTRY-SPECIFIC COMPENSATION & BENEFITS PACKAGES With the objective of satisfying the needs of HR

More information

Corporate Presentation. Southern Cone / Andean CEO Conference May, 2012

Corporate Presentation. Southern Cone / Andean CEO Conference May, 2012 Corporate Presentation Southern Cone / Andean CEO Conference May, 2012 Our Company 2 Company overview Largest Latin American IT Services provider and an undisputed leader in systems integration, support

More information

Global Animation Industry: Strategies Trends & Opportunities

Global Animation Industry: Strategies Trends & Opportunities Global Animation Industry: Strategies Trends & Opportunities Phone: +44 20 8123 2220 Fax: +44 207 900 3970 office@marketpublishers.com Global Animation Industry: Strategies Trends & Opportunities Date:

More information

IN OUR OUTSOURCING IMAGE: THE PHILIPPINES

IN OUR OUTSOURCING IMAGE: THE PHILIPPINES AS SEEN IN www.managingoffshore.com IN OUR OUTSOURCING IMAGE: THE PHILIPPINES You may hear mixed reports, but don t overlook the Philippines for a high-quality, reasonable-priced workforce that provides

More information

RESEARCH SUMMARY: Challenges with Offshore Business Process Outsourcing By neoit

RESEARCH SUMMARY: Challenges with Offshore Business Process Outsourcing By neoit Offshore Insights White Paper www.neoit.com November 2003 Issue 14 RESEARCH SUMMARY: Challenges with Offshore Business Process Outsourcing By neoit More than half of the world's top 500 companies outsource

More information

Cloud Call Centre. itouch Vision. This document gives an overview of the cloud call Centre and discusses the different features and functionality.

Cloud Call Centre. itouch Vision. This document gives an overview of the cloud call Centre and discusses the different features and functionality. itouch Vision Cloud Call Centre This document gives an overview of the cloud call Centre and discusses the different features and functionality. For further information, about implementation and pricing

More information

THE FUTURE OF CLARK: THE PHILIPPINES NEXT TOP INVESTMENT AND BPO DESTINATION. May 2014

THE FUTURE OF CLARK: THE PHILIPPINES NEXT TOP INVESTMENT AND BPO DESTINATION. May 2014 THE FUTURE OF CLARK: THE PHILIPPINES NEXT TOP INVESTMENT AND BPO DESTINATION May 2014 About CBRE CBRE GROUP INC. Largest and Fully Integrated Commercial Real Estate Services Firm. GLOBAL LEADERSHIP WITH

More information

Representing the Country s BPO & IT-Enabled Services Industry. Mr. Bong Borja. Chairman

Representing the Country s BPO & IT-Enabled Services Industry. Mr. Bong Borja. Chairman Representing the Country s BPO & IT-Enabled Services Industry Mr. Bong Borja Chairman Business Processing Association of the Philippines Private sector-led organization representing the six (6) different

More information

BPO Industry (including SA Value Proposition and International Perspective) Mfanu Mfayela, BPeSA CEO Midrand, June 2007

BPO Industry (including SA Value Proposition and International Perspective) Mfanu Mfayela, BPeSA CEO Midrand, June 2007 BPO Industry (including SA Value Proposition and International Perspective) Mfanu Mfayela, BPeSA CEO Midrand, June 2007 1 Thinking Global Invest where you get maximum returns, source talent from where

More information

BUSINESS PROCESS OUTSOURCING INDUSTRY IN LEBANON

BUSINESS PROCESS OUTSOURCING INDUSTRY IN LEBANON BUSINESS PROCESS OUTSOURCING INDUSTRY IN LEBANON Content SECTOR OVERVIEW p 3 INTERNATIONALLY RENOWNED EDUCATIONAL SYSTEM p 4 COST-COMPETITIVE & HIGHLY SKILLED WORKFORCE ESTABLISHED TRACK RECORD ENABLING

More information

An introduction to the report

An introduction to the report A Datamonitor report Call Center Outsourcing in EMEA Published: May-03 Product Code: DMTC0891 Why buy this report? Identify the fastest growing vertical and country markets across EMEA Understand the effects

More information

RESULTS OF THE 2010 SURVEY OF INFORMATION TECHNOLOGY- BUSINESS PROCESS OUTSOURCING (IT-BPO) SERVICES

RESULTS OF THE 2010 SURVEY OF INFORMATION TECHNOLOGY- BUSINESS PROCESS OUTSOURCING (IT-BPO) SERVICES RESULTS OF THE 2010 SURVEY OF INFORMATION TECHNOLOGY- BUSINESS PROCESS OUTSOURCING (IT-BPO) SERVICES GLOBAL IT-BPO SERVICES INDUSTRY TRENDS The global IT-BPO The global IT-BPO industry remained bullish

More information

Bangladesh IT Industry overview. Bangladesh Association of Software & Information Services (BASIS)

Bangladesh IT Industry overview. Bangladesh Association of Software & Information Services (BASIS) Bangladesh IT Industry overview Bangladesh Association of Software & Information Services (BASIS) About BASIS The national Trade body representing Software & IT Service Industry of Bangladesh 700 member

More information

2016 ASIA PACIFIC HIGH TECH TOTAL REMUNERATION DATABASE

2016 ASIA PACIFIC HIGH TECH TOTAL REMUNERATION DATABASE HEALTH WEALTH CAREER 2016 ASIA PACIFIC HIGH TECH TOTAL REMUNERATION DATABASE THE LEADING SOURCE OF COMPETITIVE PAY INFORMATION FOR THE HIGH TECH INDUSTRY WWW.IMERCER.COM/TRD 2 WANT TO UPGRADE YOUR COMPENSATION

More information

1.BPO #INVESTINGUATEMALA. Industry in Guatemala

1.BPO #INVESTINGUATEMALA. Industry in Guatemala #INVESTINGUATEMALA Industry in Guatemala General information of the country Capital City Currency Exchange Rate (2013) Official Language Population Labor Force (2013) GDP (2013) FDI inflows (2013) Exports

More information

IT Staff Augmentation & Consulting. Project Management Business Process Outsourcing. Achieving Every Day

IT Staff Augmentation & Consulting. Project Management Business Process Outsourcing. Achieving Every Day IT Staff Augmentation & Consulting Project Management Business Process Outsourcing Achieving Every Day Providing business solutions worldwide leveraging people and technology OVERVIEW Artech Information

More information

Business process outsourcing Your guide to Egypt as a BPO destination

Business process outsourcing Your guide to Egypt as a BPO destination egypton.com Business process outsourcing Your guide to Egypt as a BPO destination A great location for BPO From the breadth of suitable talent to the depth of government support, Egypt has what you are

More information

Contact Center Markets and Technologies Targeting Growth in Developing Markets: APAC, CEE, CALA

Contact Center Markets and Technologies Targeting Growth in Developing Markets: APAC, CEE, CALA A Datamonitor report Contact Center Markets and Technologies Targeting Growth in Developing Markets: APAC, CEE, CALA Challenges and opportunities of the offshore markets Published: Jul-06 Product Code:

More information

Offshoring Legal Services to India December 2005

Offshoring Legal Services to India December 2005 December 2005 Outsourcing to India: Beyond Call Centre series 1 Executive Summary With the maturing of offshoring, and increasing acceptance of India as a destination, a range of non-crm and non-transaction

More information

Business process outsourcing (BPO) Toronto/ Hong Kong June 12, 2004

Business process outsourcing (BPO) Toronto/ Hong Kong June 12, 2004 Business process outsourcing (BPO) Toronto/ Hong Kong June 12, 2004 Audience IVEY Faculty EMBA Toronto Section -2004 EMBA Hong Kong Section -2004 Team Nicole Bell, Chiranjiv Devgun (Canada), Charity Au,

More information

Implications of Business Support Services for Development: Lessons for the GATS negotiations. Rupa Chanda IIM Bangalore

Implications of Business Support Services for Development: Lessons for the GATS negotiations. Rupa Chanda IIM Bangalore Implications of Business Support Services for Development: Lessons for the GATS negotiations by Rupa Chanda IIM Bangalore Outline A Global Overview of Offshore Outsourcing of Services Overview of key Asian

More information

ROMANIA S COMPETITIVE ADVANTAGES ON THE GLOBAL OUTSOURCING MARKET

ROMANIA S COMPETITIVE ADVANTAGES ON THE GLOBAL OUTSOURCING MARKET Bulletin of the Transilvania University of Braşov Series V: Economic Sciences Vol. 7 (56) No. 1-2014 ROMANIA S COMPETITIVE ADVANTAGES ON THE GLOBAL OUTSOURCING MARKET D. BOŞCOR 1 C. BĂLTESCU 1 Abstract:

More information

Philippine Capabilities 2015

Philippine Capabilities 2015 Philippine Capabilities 2015 CONTENTS About KMC Solutions 3-5 6-9 10-12 13 Contact Us 14 Copyright KMC Solutions 2015 KMC Solutions is a Philippine company with cross-cultural management practices that

More information

Outsourcing to Tier 3 Countries: Cost/Benefit Analysis and the Development Perspective

Outsourcing to Tier 3 Countries: Cost/Benefit Analysis and the Development Perspective Outsourcing to Tier 3 Countries: Cost/Benefit Analysis and the Development Perspective Keynote presentation at the International Outsourcing Forum, Reims By: Martin Labbé, Adviser, Enterprise Competitiveness

More information

THE UK FILM MARKET AS A WHOLE. BFI Research and Statistics PUBLISHED DECEMBER Image: The Lady in the Van courtesy of Sony Pictures

THE UK FILM MARKET AS A WHOLE. BFI Research and Statistics PUBLISHED DECEMBER Image: The Lady in the Van courtesy of Sony Pictures THE UK FILM MARKET AS A WHOLE BFI Research and Statistics PUBLISHED DECEMBER 2015 Image: The Lady in the Van courtesy of Sony Pictures THE UK FILM MARKET AS A WHOLE THE UK WAS THE SECOND LARGEST FILM MARKET

More information

ICT: Business Process Outsourcing / English Voice Services

ICT: Business Process Outsourcing / English Voice Services PROFILE OF INVESTMENT OPPORTUNITY ICT: Business Process Outsourcing / English Voice Services Ready access to available labour pool Highly competitive wage rates Greenfield investment opportunity Easy access

More information

IT and Outsourcing. Module 4. Cynthia L. Tomovic, Ph.D., Editor. Research Assistants

IT and Outsourcing. Module 4. Cynthia L. Tomovic, Ph.D., Editor. Research Assistants IT and Outsourcing Module 4 Cynthia L. Tomovic, Ph.D., Editor Jason Ford, Dan Fichtelman, Lauren Schroeder, Josh Shirar Research Assistants Purdue University Discovery Park Center for Advanced Manufacturing

More information

The Changing Face of Outsourcing

The Changing Face of Outsourcing The Changing Face of Outsourcing Presented by Parveen Chodha a HENRY Fellow April 29, 2010 Rest assured, this is not offshoring Agenda How outsourcing has evolved Key Success Factors Destinations for offshoring

More information

Latin America. The New Frontier for Outsourcing. Atlanta Chapter IAOP Esteban Reyes, CEO, VSI Nearshore Outsourcing June 27, 2011

Latin America. The New Frontier for Outsourcing. Atlanta Chapter IAOP Esteban Reyes, CEO, VSI Nearshore Outsourcing June 27, 2011 Latin America The New Frontier for Outsourcing Atlanta Chapter IAOP Esteban Reyes, CEO, VSI Nearshore Outsourcing June 27, 2011 Agenda 1. Economic Trends in Latin America 2. Outsourcing in Latin America

More information

Manabat Sanagustin & Co., CPAs. The Philippines Outsourcing s new destination

Manabat Sanagustin & Co., CPAs. The Philippines Outsourcing s new destination Manabat Sanagustin & Co., CPAs The Philippines Outsourcing s new destination A Guide for Businessmen and Investors 2011-2012 The information contained herein is updated as of July 2011 and is not intended

More information

OFFSHORING: MEETING THE CHALLENGE

OFFSHORING: MEETING THE CHALLENGE OFFSHORING: MEETING THE CHALLENGE Elizabeth Sparrow Chair, BCS Working Party on Offshoring and author A Guide to Global Sourcing going further together Offshoring: meeting the challenge IT service globalization

More information

88.7 M. 296 inhabitants/sq.km

88.7 M. 296 inhabitants/sq.km Fact Sheet Land Area Geography Capital Political System 300,000 sq. km. (archipelago of 7,100 islands) Three main island groups: Luzon, Visayas & Mindanao Manila The 1987 Constitution provides for a presidential

More information

Global Animation Industry: Strategies Trends & Opportunities

Global Animation Industry: Strategies Trends & Opportunities Brochure More information from http://www.researchandmarkets.com/reports/3607769/ Global Animation Industry: Strategies Trends & Opportunities Description: The rapid advancement of technology has made

More information

ANNEX TABLES Table 1. Revenue by ICT Type Revenue * Share to Total Revenues Growth Rate ICT Type 2004 2005 2004 2005 (in percent)

ANNEX TABLES Table 1. Revenue by ICT Type Revenue * Share to Total Revenues Growth Rate ICT Type 2004 2005 2004 2005 (in percent) ANNEX TABLES Table 1. Revenue by Revenue * Share to Revenues 2004 2005 2004 2005 Contact Centers 32,904.1 54,295.1 44.4 49.4 65.0 Medical Transcription 236.7 466.2 0.3 0.4 97.0 Animation 694.2 939.1 0.9

More information

Sector-specific Dossier Contact Center and BPO Industry

Sector-specific Dossier Contact Center and BPO Industry Sector-specific Dossier SUMMARY The contact center and BPO industry is a large-output, dynamic activity in the Dominican Republic: As of today, 100 companies generate more than 30,000 direct jobs, with

More information

From Manufacturing to Outsourcing

From Manufacturing to Outsourcing From Manufacturing to Outsourcing China is intent on transforming its economy from a manufacturing engine into a services hub, and the government has been pushing the growth of the country s service outsourcing

More information

The UK and Ireland consulting market has one of the most positive growth

The UK and Ireland consulting market has one of the most positive growth In depth analysis of the 14 billion UK and Ireland Consulting market, Europe s largest New Research from UK and Ireland Consulting Part of the Geographic/Regional Market Research Series The UK and Ireland

More information

Rural BPO in the Philippines A Win-Win Opportunity. Marixi Carlos 22 September 2015

Rural BPO in the Philippines A Win-Win Opportunity. Marixi Carlos 22 September 2015 Rural BPO in the Philippines A Win-Win Opportunity Marixi Carlos 22 September 2015 Untapped potential in far flung areas Jobs are concentrated in highly urbanized cities Skilled and educated individuals

More information

Korn Ferry Hay Group 2016 Salary Forecast: Wages Expected to Rise Globally, With a Modest Outlook for the Middle East

Korn Ferry Hay Group 2016 Salary Forecast: Wages Expected to Rise Globally, With a Modest Outlook for the Middle East MEDIA CONTACT Megan Willis +971(0)563 694 003 Under embargo until Tuesday 08 December 2015 Korn Ferry Hay Group 2016 : Wages Expected to Rise Globally, With a Modest Outlook for the Middle East Global

More information

This all-new research provides a comprehensive evaluation of the Latin America consulting potential

This all-new research provides a comprehensive evaluation of the Latin America consulting potential The market will be good for the next two to three years for groups that can orient themselves to the key issues -- Juan Carlos Fassi, Managing Partner, Latin America, PA Consulting The Latin America Consulting

More information

The BPO and SSC market Romania 2014

The BPO and SSC market Romania 2014 The BPO and SSC market Romania 2014 a DEMO sector brief by FRD Center Disclaimer: Whilst every care is taken in compiling this report, no responsibility is taken for errors or omissions. FRD Center guarantees

More information

Topic: Everest Group PEAK Matrix TM for CCO Service Providers

Topic: Everest Group PEAK Matrix TM for CCO Service Providers Topic: Everest Group PEAK Matrix TM for CCO Service Providers Focus on Sitel November 2013 Copyright 2013 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Sitel

More information

Sri Lanka s IT/ BPO and Knowledge Services Industry. Overview

Sri Lanka s IT/ BPO and Knowledge Services Industry. Overview s IT/ BPO and Knowledge Services Industry Dr. Arul Sivagananathan MD Hayleys PLC s IT/BPO & Shared Services Sector 25 th October 2013 Overview About the Industry Where is today in the World outsourcing

More information

Welcome to RAKIA. The Land of Business Opportunities

Welcome to RAKIA. The Land of Business Opportunities Welcome to RAKIA The Land of Business Opportunities Ras Al Khaimah At a Glance Ras Al Khaimah GDP Growth USD 6.55 Billion (2012) Umm al Quwain Ajman Sharjah Fujairah Dubai USD 4.5 Billion (2009) Abu Dhabi

More information

Accenture Overview Page 1

Accenture Overview Page 1 Accenture Overview Page 1 Company Overview Accenture is one of the world s leading management consulting, technology services and outsourcing organizations, with more than 246,000 employees; offices and

More information

Business Services Sector in Poland

Business Services Sector in Poland THE POWER OF POLAND Business Services Sector in Poland Facts & Figures GLOBAL POSITION OF POLAND Mature location for BPO according to the Everest Group s Market Vista Location Heatmap The Hackett Group

More information

Cross-border ecommerce

Cross-border ecommerce Cross-border ecommerce Opening doors for Victorian businesses around the world ecommerce into China 9 March 2016 Charles Thompson General Manager, International Australia Post StarTrack Group A changing

More information

CBI Product Factsheet: Finance and Accounting in the UK

CBI Product Factsheet: Finance and Accounting in the UK CBI Product Factsheet: Finance and Accounting in the UK Practical market insights concerning your product The UK market for finance and accounting (F&A) outsourcing is the largest in the EU, and nearshoring

More information

Investors Day October 19 th, 2011 -

Investors Day October 19 th, 2011 - Investors Day October 19 th, 2011 - Investors Day October 19 th, 2011-2 Altran is an international engineering & innovation consulting group. Altran assists companies on a worldwide basis in their process

More information

CBI Product Factsheet: Human resource services in the UK

CBI Product Factsheet: Human resource services in the UK CBI Product Factsheet: Human resource services in the UK Practical market insights into your product Human Resource (HR) departments in the UK are becoming smaller. This is predominantly the result of

More information

Romania IT Talent Map, 2014 Facts & figures

Romania IT Talent Map, 2014 Facts & figures Romania IT Talent Map, 2014 Facts & figures Contents Market Overview.......................................................... Talent Map..................................................................

More information

Global Online Gaming Market 2015

Global Online Gaming Market 2015 Brochure More information from http://www.researchandmarkets.com/reports/3187015/ Global Online Gaming Market 2015 Description: Digital gaming revenues already account for a double-digit share of the gaming

More information

Your Offshore Sourcing and Recruiting Team

Your Offshore Sourcing and Recruiting Team COMPANY PROFILE ABOUT US Sysgen RPO is one of the leading Recruitment Process Outsourcing providers in the Philippines. We provide offshore sourcing and offshore recruiting services from Makati, the Philippines

More information

Where is the Philippines in the World?

Where is the Philippines in the World? Where is the Philippines in the World? WHERE IS THE PHILIPPINES in the World Map? In Southeast Asia. East of Vietnam in the Philippine Sea located in the Pacific Ocean north of Malaysia and Indonesia.

More information

The Philippines Offshoring Opportunity

The Philippines Offshoring Opportunity McKinsey Global Institute The Philippines Offshoring Opportunity September 05 Christopher Beshouri Diana Farrell 2 The Philippines Offshoring Opportunity September 05 Christopher Beshouri Diana Farrell

More information

ISSUES ON THE PHILIPPINES INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) COMPETITIVENESS

ISSUES ON THE PHILIPPINES INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) COMPETITIVENESS ISSUES ON THE PHILIPPINES INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) COMPETITIVENESS Glenn L. Sipin, Jose Lloyd D. Espiritu, Oliver A. Malabanan I. INTRODUCTION The role of Information and Communications

More information

Grand Overview: Shared Services & HR

Grand Overview: Shared Services & HR Grand Overview: Shared Services & HR Presented by: Richard Mills CFA (rmills@chalre.com) Chairman, Chalré Associates www.chalre.com For: This report is property of Chalré Associates (www.chalre.com). It

More information

India Offshore Delivery Center

India Offshore Delivery Center India Offshore Delivery Center White Paper Copyright : Experis IT Pvt Ltd, India WHITE PAPER: In today s global economy, the word outsourcing has become synonymous with offshoring. Having an offshore strategy

More information

Outsourcing, Part 2: Uncovering the Hidden Costs

Outsourcing, Part 2: Uncovering the Hidden Costs Outsourcing, Part 2: Uncovering the Hidden Costs By Andrew K. Burger CRM Buyer 04/27/07 4:00 AM PT Security risks, higher-than-expected costs and productivity losses -- as well as management, communications

More information

India Industry Insight - Non Voice BPO in Insurance Industry

India Industry Insight - Non Voice BPO in Insurance Industry Brochure More information from http://www.researchandmarkets.com/reports/1198935/ India Industry Insight - Non Voice BPO in Insurance Industry Description: BPO is no longer an optional strategy but it

More information

I. Reporting on the types of jobs being outsourced is difficult due to the way in which data on the topic is captured and recorded. A.

I. Reporting on the types of jobs being outsourced is difficult due to the way in which data on the topic is captured and recorded. A. 1 I. Reporting on the types of jobs being outsourced is difficult due to the way in which data on the topic is captured and recorded. A. The government does not currently keep any statistics on outsourcing.

More information

Singapore as the global wealth hub of the future?

Singapore as the global wealth hub of the future? essential for banking FEATURE ARTICLE Singapore as the global wealth hub of the future? Asia s allure in the private banking sector goes without saying. But the extent to which Singapore, specifically,

More information

China s Outsourcing Market A Perspective

China s Outsourcing Market A Perspective China s Outsourcing Market A Perspective July 2011 Since 2006, China s market for the outsourcing of technology services (outsourcing services) has experienced fast growth. Over the past 5 years, both

More information

Global Online Gambling and Betting Market 2015

Global Online Gambling and Betting Market 2015 Brochure More information from http://www.researchandmarkets.com/reports/3215407/ Global Online Gambling and Betting Market 2015 Description: The latest publication Global Online Gambling and Betting Market

More information

Offshoring in high-tech and telecom

Offshoring in high-tech and telecom High-tech and Telecom Industry Offshoring in high-tech and telecom 2010/March In this issue Contact centers, innovation services, and information technology are key offshoring activities in the high-technology

More information

Becoming Strategic - South Africa s BPO Service Advantage

Becoming Strategic - South Africa s BPO Service Advantage Becoming Strategic - South Africa s BPO Service Advantage An LSE Outsourcing Unit Report November 2012 Report One South Africa s BPO Service Advantage Authors Professor Leslie Willcocks Andrew Craig Professor

More information

The International Trading System in the Digital World

The International Trading System in the Digital World The 5th International Trade in Services Summit The 9 th World Summit on Internet and Multimedia The International Trading System in the Digital World Jane Drake-Brockman Senior Services Adviser International

More information

Extensive Reorientation of Siemens Enterprise Communications

Extensive Reorientation of Siemens Enterprise Communications Extensive Reorientation of Siemens Enterprise Communications Press Conference Joe Kaeser Siegfried Russwurm Copyright Siemens AG 2008. All rights reserved. The market is shifting from hardware to software

More information