Mac: VPN and RemoteApp Detailed Guide

Transcription

1 Mac: VPN and RemoteApp Detailed Guide Update: February 2016 What is RemoteApp? RemoteApp is similar to Remote Desktop in that it enables you to access programs using a Mac computer and using the MFDA VPN. Unlike Remote Desktop where you open an entire virtual desktop, with RemoteApp you simply launch the applications you want to use. RemoteApp is more seamless and efficient than Remote Desktop. Applications, such as DM, are launched from the Remote Desktop for Mac application and presented on your computer. Programs that are linked together will seamlessly open and present themselves. As an example, if you launch an Excel document from within RemoteApp-DM, RemoteApp-Excel 2010 will open and present itself on your computer. Just like Remote Desktop, you will not be able to access files from your computer through RemoteApp programs and vice-versa. For example, you will not be able to import a Word document from your personal computer to RemoteApp-DM. RemoteApp works best with: Mac OS X or later Safari 6.1 and above. If you are unsure if you have the correct Safari version, browse to the following; Java 7.0 and above. If you are unsure if you have the correct Java version, please follow this link to download the most recent version; o For steps on How to install Java for Mac please click the link. Microsoft Remote Desktop for Mac - o For steps on How to Install Microsoft Remote Desktop, please click the link. High Speed Internet Connection These are the first-time configuration steps required for Mac OS X to use the MDFA Remote Access (RemoteApp) system; i. How to Download and Install Java for Mac ii. How to Configure Safari Security Settings iii. How to Connect to the MFDA VPN iv. How to Download, Install and Configure Microsoft Remote Desktop for Mac Document Number: Version: 1 Page 1 of 12

2 How to Download and Install Java for Mac 1. Open Safari and browse to the Java website; 2. Select the Agree and Start Free Download button. The file will be downloaded to your Downloads folder found on your Dock. When the download has completed the folder will bounce up and down a few times. 3. Select the downloaded file from the Downloads folder. 4. The Java launcher will display. Double-click on the icon to Install. 5. The Java installation window will open. Click Continue Document Number: Version: 1 Page 2 of 12

3 6. Now click Install 7. You may receive a prompt requesting your local administrator credentials. Please enter these and click Install Software. Document Number: Version: 1 Page 3 of 12

4 8. Upon completion, click Close 9. When the installation is completed, Safari will automatically launch the Java website to verify the installation. You will see a security warning, click Trust for the java plug-in. 10. You may be prompted to run the Java Detection application. Select Do not show this again for apps from this publisher and location above then click Run. The Java website should report that your version is installed. 11. Java has now been installed. Document Number: Version: 1 Page 4 of 12

5 How to Configure Safari Security Settings 1. Now that Java is installed browse to A Java plugin warning will ask to trust vpn.mfda.ca. Click Trust 2. You may receive a Security Warning to allow access to Select Do not show this again for the app and web site and click Run. 3. A Security Warning window may appear for the Check Point Deployment Agent. Select Do not show this again for this app and web site. Click Allow. Document Number: Version: 1 Page 5 of 12

6 4. A Checkpoint Deployment Agent window will appear. Click Trust Server. 5. You will receive an error that blocks the Java Plugin for Safari. Please DO NOT click Continue Anyway. ** NOTE: You must set the following security setting in your Safari browser and restart your browser. 6. From the top Safari Menu bar Select Safari and then Preferences. Document Number: Version: 1 Page 6 of 12

7 7. Select the Security tab and ensure the following boxes are all checked. Click Manage Website Settings 8. Select Java from the left pane and look for the vpn.mfda.ca entry. From the Allow dropdown menu select Run in Unsafe Mode. You will be asked to Trust vpn.mfda.ca, click Trust and click Done. 9. Close the Security window. 10. Now click on Safari from the Menu bar and quit Safari. ** NOTE: You must restart your Safari browser. Document Number: Version: 1 Page 7 of 12

8 How to Connect to the MFDA VPN 1. Open Safari and navigate to the MFDA VPN Portal at The system scan will begin automatically and you will be presented with the Check Point Deployment Agent window. Select Trust Server. 2. Upon scan completion, you will be prompted with the RSA login for VPN Portal. Use your network username (first initial, last name) and your RSA Pin and token code. Click Sign In. 3. Once logged in, press Connect. Document Number: Version: 1 Page 8 of 12

9 4. A Security Warning window will appear for the Check Point Deployment Agent. Select Do not show this again for this app and web site. Click Allow. 5. The first time you connect from your computer you will be prompted to install or upgrade the SNX_Install_Tool. Input you Mac administrator account credentials and click OK. 6. A window will appear and display your connection status. Make sure the Connection Status is Network Mode. 7. You are now connected to the MFDA through a secure VPN tunnel. Document Number: Version: 1 Page 9 of 12

10 How to Download, Install and Configure Microsoft Remote Desktop for Mac 1. Open a new tab in Safari and browse to the itunes website; 2. Click the View in Mac App Store link on the left-side 3. You may be requested to sign into the App store. 4. Click the Install App button on the left-side and the download will begin. Click Ok. 5. Remote Desktop for Mac has now been installed. 6. Launch Microsoft Remote Desktop. You can find the program in Finder under Applications or search for it in Spotlight. The icon will look like this: Document Number: Version: 1 Page 10 of 12

11 7. Click on Remote Resources button. A Remote Resources window will open. Fill out the fields using the following information. a) URL: b) Username (same as address): username@mfda.ca c) Password: Network Password 8. Click Refresh once completed i. Please keep in mind that you will need to update the password should you change it on the MFDA network. 9. You will then be presented with a list of Remote Apps. Document Number: Version: 1 Page 11 of 12

12 10. Double-click the Remote App you wish to access and it will launch after you authenticate. The first time you launch a program it may take some time to prepare your session. This is expected so please be patient. Subsequent actions will be much faster. 11. You can view and switch between Remote Apps that you have open under the Remote Desktop icon on the Menu bar. 12. When you have completed your work you can exit the Remote App as you normally would. 13. When you are finished working remotely, please then disconnect from the VPN. From Safari, click the Disconnect button and then Sign Out from the top-right corner of the VPN Portal page. If you have any questions about how to connect to the VPN or RemoteApp please contact itsupport@mfda.ca. Document Number: Version: 1 Page 12 of 12