Use and issuance of US Airways e-tickets

Transcription

1 Use and issuance of US Airways e-tickets The purpose of this instruction is to provide guidance on the use and issuance of US Airways e-tickets on and after 1 June 2008, when paper tickets are eliminated from IATA BSPs. This document is primarily concerning administration processes with other airline partners. An instruction from US Airways to agents to issue e-ticket only from 1 June e-tickets only from 1 June 2008 in IATA BSPs For tickets issued on or after 1 June 2008 paper tickets must not be issued on BSP neutral paper ticket stock using US Airways airline accounting code (US 037). 2. US Airways Ticket Issue Policy US Airways may be selected as ticketing carrier by travel agents when issuing e- tickets to cover journeys which include travel entirely or partially: (a) On US flights with a US flight designator code (including flights with a US prefix operated by a US Airways Express franchise carrier*) and/or (b) On the flights marketed by US Airways as US Star and operated by other carriers. In all other cases, US Airways must not be selected as ticketing carrier. US Airways has a ticket issuance misuse fee in place. This will be applied in each case where a US ticket has been used to issue tickets which do not conform to this policy. In the event of a fee being applied, it will be charged to each ticket and debited by means of an ADM. Page 1 of 10

2 3. Amending bookings in e-tickets When making an amendment to a booking that has previously been issued as an e-ticket, it is imperative that follow up action is taken, either to; a) Revalidate the original e-ticket or b) Reissue an e-ticket through your GDS to reflect the new itinerary. If this is not done, it will mean a mismatch between the itinerary information in the booking and the e-ticket. Consequently, the mismatch between bookings and tickets will lead to check-in delays on departure and inconvenience for passengers. By ensuring an e-ticket always matches up with the latest itinerary in the booking, passengers can benefit from online services like online check-in, home printed boarding passes and early seat selection. 4. Ticketing instructions for carriers with whom no Interline e-ticket agreements (IET) are completed Ticketing Instructions: Apply to US Airways to issue the paper ticket as follows: *PTA Fee Applies 1. Book Reservation in GDS system 2. Contact US Airways Reservations for Prepaid Ticket Advice (Please refer to contact information by market listed below) 3. Complete a vmpd per US Airways Reservations instructions for each reservation to be ticketed: Antigua and Barbuda Argentina Aruba Australia Austria Bahamas Bahrain Barbados Belgium Belize Bermuda Canada Cayman Islands Page 2 of 10

3 Chile Costa Rica Denmark Dominican Republic Finland France Germany Greece Grenada Guatemala Hong Kong SAR India Ireland Israel Italy Jamaica Japan Jordan Korea Malaysia Mexico Netherlands Netherlands Antilles New Zealand Norway Oman Panama Philippines Poland Portugal Qatar Saudi Arabia Singapore Page 3 of 10

4 South Africa Spain St. Kitts and Nevis St. Lucia St. Vincent & Grenadines Sweden Switzerland Taiwan Turkey Turks & Caicos Islands United Arab Emirates United Kingdom Virgin Islands (British) For Contact information for your General Sales Agent visit our web at: Enter the following mandatory fields: NAME OF PASSENGER REASON FOR ISSUE: Select 50 -Specified MCO REASON FOR ISSUANCE CODE: Select 1 - Prepaid Ticket Advice AIRLINE CODE: enter 037 FARE enter the fare TAXES - insert all taxes applicable to a ticket issue SERVICE CHARGE/TAX ON MPD: enter if applicable PNR enter PNR locator FORM of PAYMENT: If form of payment is CREDIT, the credit card type, number, expiration date and amount fields Page 4 of 10

5 REMARKS: enter any additional information Then: Enter the vmpd number in the PNR (Booking record). Enter these details as an OSI item for transmittal to US Airways: e.g. OSI YY MPD This detail will be transmitted automatically* to US once you have manually entered the MCO details in the PNR and will be referenced during the audit process. 4. Interline e-ticket agreements (IET) on US Airways US Airways has completed IET agreements with the following carriers. This means that providing US Airways flights are part of an interline journey with the following carriers, US Airways tickets may be issued in accordance with the US Airways Ticket Issue Policy. Completed IET agreements **US Airways is continually increasing the number of carriers with whom a completed IET agreement is in place. The below list is valid as of 21 May For a current complete list of US Airways IET agreements please refer to your GDS. Supports Carrier Code Carrier Infant IETKT 4M Lan Argentina Yes A3 Aegean Airlines Yes AA American Airlines No AC Air Canada Yes AF Air France Yes AI Air India Yes AM Aero Mexico Yes AP Air One Yes AS Alaska Airlines Yes BA British Airways Yes BD bmibritish Midland Airways Yes BE Fly Be Yes BR Eva Airways Yes CA Air China No CI China Airlines Yes CM COPA Compania Panamena Yes CO Continental Airlines Yes CX Cathay Pacific No DL Delta Airlines No EI Air Lingus Yes EK UAE Emirates No Page 5 of 10

6 F9 Frontier Airlines Yes FM Shanghaii No HA Hawaiian Airlines Yes IC Indian Airlines Yes JJ TAM Airlines Yes JK Spanair Yes JL JAL Japan Airlines Yes JM Air Jamaica Yes JP Adria Airways No KE Korean Air Yes KF Blue1 Oy Yes KL KLM Royal Dutch Airlines Yes LA Lan Chile Yes LH Lufthansa Yes LO LOT Polish Airlines Yes LP Lan Peru Yes LR LRC LACSA Lineas Aereas Costarricacenses Yes LX Swiss International Airlines Yes MS Egypt Air Yes MX Mexicana Airlines Yes NH All Nippon Airways Yes NW Northwest Airlines Yes NZ Air New Zealand Yes OA Olympic Airlines Yes OS Austrian Airlines No OU Croatia Airlines Yes OZ Asiana Airlines Yes QF Qantas Airways Ltd Yes QR Qatar Airways Yes RJ Royal Jordanian Yes SA South African Airways Yes SK Scandinavian Airlines System Yes SN Brussels Airlines Yes SQ Singapore Airlines Yes TA Taca International Airlines Yes TG Thai Airlines Yes TK Turkish Airlines Yes TP TAP Air Portugal Yes UA United Airlines Yes VK Virgin Nigeria Yes VS Virgin Atlantic Yes WM Windward Island Airways (WIA) Yes WP Island Air Yes XL Lan Ecuador Yes YX Midwest Airlines Yes Page 6 of 10

7 6. Ticketing of Infants on interline journeys with whom no Infant e-ticket agreements (IET) are completed Ticketing infants on interline journeys involving US. Issue the tickets for the adults in the normal way. Apply to US Airways to issue the infant ticket on a paper ticket as follows: *PTA Fee Applies 1. Book Reservation in GDS system 2. Contact US Airways Reservations for Prepaid Ticket Advice (Please refer to contact information by market listed below) 3. Complete a vmpd per US Airways Reservations instructions for each infant reservation to be ticketed: Enter the following mandatory fields: NAME OF PASSENGER REASON FOR ISSUE: Select 50 -Specified MCO REASON FOR ISSUANCE CODE: Select 1 - Prepaid Ticket Advice AIRLINE CODE: enter 037 FARE enter the fare TAXES - insert all taxes applicable to a ticket issue SERVICE CHARGE/TAX ON MPD: enter if applicable PNR enter PNR locator FORM of PAYMENT: If form of payment is CREDIT, the credit card type, number, expiration date and amount fields ISSUED in CONNECTION WITH - Enter the associated ticket number for adult (3 digit airline code followed by the 10 digit ticket number e.g ) REMARKS: enter any additional information Then: Enter the vmpd number in the PNR (Booking record). Enter these details as an OSI item for transmittal to US Airways: e.g. OSI YY MPD Page 7 of 10

8 This detail will be transmitted automatically* to US once you have manually entered the MCO details in the PNR and will be referenced during the audit process 7. Itineraries containing more than 16 Segments Ticketing Instructions: For ticketing itineraries containing more than 16 segments involving US Airways, follow the procedure below: *PTA Fee Applies 1. Book Reservation in GDS system 2. Contact US Airways Reservations for Prepaid Ticket Advice (Please refer to contact information by market listed below) 3. Complete a vmpd per US Airways Reservations instructions for each reservation to be ticketed: Enter the following mandatory fields: NAME OF PASSENGER REASON FOR ISSUE: Select 50 -Specified MCO REASON FOR ISSUANCE CODE: Select 1 - Prepaid Ticket Advice AIRLINE CODE: enter 037 FARE enter the fare TAXES - insert all taxes applicable to a ticket issue SERVICE CHARGE/TAX ON MPD: enter if applicable PNR enter PNR locator FORM of PAYMENT: If form of payment is CREDIT, the credit card type, number, expiration date and amount fields REMARKS: enter any additional information Then: Enter the vmpd number in the PNR (Booking record). Enter these details as an OSI item for transmittal to US Airways: E.g. OSI YY MPD This detail will be transmitted automatically* to US once you have manually entered the MCO details in the PNR and will be referenced during the audit process Page 8 of 10

9 8. US Airways Policy for Other Documents (vmpd/md50) IATA member carriers have already adopted standards for an Electronic Miscellaneous Document (EMD) that will replace all other non-ticket documents; however it is not anticipated that this will be fully available for use until 2009 at the earliest. During the interim period all other documents can be issued by means of a virtual version of the MPD known as the vmpd. On/after 1 June 2008 the value coupon of the OPATB2 coupon-by-coupon MCO (known as the MD50) will no longer be available for the issuance of automated MD50 MCO s. However, some GDS companies may choose to continue to provide limited MD50 functionality for transactions that do not require a value coupon. US Airways does NOT support the MD50 process through the GDS. Any interim solutions developed by the GDS s (e.g. suppressing the printing of a value coupon in OPATB2 markets) would be based on the fact that their airline/travel agency customers have approached the GDS s directly. As a result, vmpd transactions can only be issued with the following "Reason for Issuance" codes: I. - TAXES/FEES/CHARGES J- DEPOSITS/DOWN PAYMENTS P- REBOOKING FEE DOMESTIC Q-REBOOKING FEE INTERNATIONAL 1- PREPAID TICKET ADVICE (PTA) These are the only codes that will be supported by US Airways in BSPLink. US does not support any other "Reason for Issuance" codes. US will be monitoring "Reason for Issuance" code usage to ensure best practice is used. Incorrect usage of "Reason for Issuance" codes may result in US not recognizing the payment and attempting to recover it via the ADM process. 9. Collecting change fees on US Airways Travel agents who have a Virtual MPD (vmpd) - Details on completion are published below. Completion of vmpd for change fees: AIRLINE CODE: Enter 037 US Airways REASON FOR ISSUANCE CODE: Enter either; P for 'Rebooking Fee Domestic' Or Q for 'Rebooking Fee International' Page 9 of 10

10 CURRENCY, AMOUNT IN FIGURES and AMOUNT IN LETTERS complete in the normal way FARE BOX: Enter the change fee amount e.g. GBP30 in this box NOT in the 'Tax' box ISSUED IN CONNECTION WITH: Enter the associated/ new ticket number (i.e. 3-digit airline code followed by the 10-digit ticket number without any spaces e.g ) Then enter the vmpd number in the PNR (Booking record). Enter these details as an OSI item for transmittal to US Airways. e.g. OSI YY MPD This detail will be transmitted automatically to US once you have manually entered the MCO details in the PNR and will be referenced during the audit process. Page 10 of 10