BYBO Dental Group: Deploying a Standard Solution for Group Management to Drive Digital Transformation

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1 Picture Credit Shutterstock.com/ XiXinXing. Used with permission. BYBO Dental Group: Deploying a Standard Solution for Group Management to Drive Digital Transformation As an emerging leader, BYBO Dental Group faced challenges even while reaping huge benefits. It needed to adapt its traditional management practices to respond to rapid market changes and business expansion opportunities. To help, it implemented SAP S/4HANA and SAP for Healthcare solutions, providing support for expansion and a foundation for international growth.

2 Company BYBO Dental Group Headquarters Beijing, China Industry Healthcare Products and Services Dental medical treatment, medical institutions investment, hospital operation management, medical equipment marketing, denture processing, decoration design for hospitals (outpatient service), medical advertising creation Employees 6,000 Web Site BUSINESS TRANSFORMATION Objectives Redefine traditional models, simplify business processes, and integrate people, financial, and material infrastructure Deploy a standardized, transparent, digital, and process-oriented management platform for integrated data analysis and decision management Optimize the customer experience to provide high-quality medical services Improve overall management and develop the ability to proactively respond to organizational expansion and reform Implemented SAP S/4HANA and SAP for Healthcare solutions Benefits Established an enterprise central data warehouse platform and data analysis platform, enabling integrated finance, business, and data Reimagined business to help the company Run Simple Harnessed the power of data to unleash business insights, creating significant benefits Enhanced innovation in management thinking Read more 1 2 days For monthly closings, reduced from 15 days 3 5 days To generate management reports, reduced from 1.5 months Significant Improvement in group management The SAP solutions support our business growth significantly improving management, enabling support for decision making, and creating a paradigm of digital transformation for the Chinese healthcare industry. Changren Li, President, BYBO Dental Group 2 / 6

3 Deploy a modern digital management platform to drive reform Founded in 1993, BYBO Dental Group has nearly 200 dental clinics across China and more than 30 business divisions that cover 40 provincial capitals and first-tier cities. It currently has plans to expand into other major cities to establish nationwide dental service chains. After 20 years of hard work, BYBO Dental Group has become an industry leader in dental medical treatment and has a completely integrated supply chain, superior assets, and a diversified landscape. In June 2014, it received a strategic investment of 1 billion (approximately US$9.4 million) from Legend Holdings, which began its journey to become a leading dental group in China. However, with steady and rapid business growth, it faces tremendous challenges in unified business management. Traditional ways of management cannot adapt to the rapid market changes and business expansion opportunities. To break inherent and traditional models and address business constraints, BYBO Dental Group decided to adopt SAP S/4HANA and SAP for Healthcare solutions. By introducing SAP s advanced technology architecture and process standards, the group aimed to integrate data from HR, finance, materials management, and its technology architecture; deploy a 360 standard process-oriented management platform; and develop the ability to proactively respond to organizational expansion and reform. As an enterprise that attaches great importance to management innovation, BYBO Dental Group also wanted to take advantage of SAP s experience in healthcare and leverage industry solutions to create new management-focused ideas, simplify business processes, enhance capabilities for central management, and control and optimize the customer experience. 3 / 6

4 Align with international standards and operate in real time BYBO Dental Group s top priority is to enable agile operations and drive global development. SAP offers world-class software and services and has a large number of best practices in healthcare as well as a steady and robust digital ecosystem. This aligns with the group s plans for future development and allows it to rapidly connect with international standards and proactively respond in the ever-changing digital era. The implementation project team deployed SAP S/4HANA on the SAP HANA platform, a revolutionary in-memory computing platform. This next-generation suite redefines the way enterprise software creates value with immediate insights, provides a personalized user experience on any device, and connects with Big Data, the Internet of Things (IoT), and business networks in real time. First, treatment processes and doctor-patient relationship management applications were built on SAP HANA to provide high-quality medical services. The solutions cover the group s business operations and include medical business, financials, customer relationship management, after-sales services, and more to enable unified processes and service standards. This supports high-speed geographic expansion and lays a solid foundation for international growth. Second, mobile solutions from SAP support mobile treatment apps. Patients can reserve appointments, register, inquire about treatment, give feedback, and make payments using mobile terminals. The platform also supports business intelligence solutions to give management visibility into operational data, rankings, and data across regions, divisions, and clinics through mobile devices enabling unified operational data analysis and decision management. 4 / 6

5 Unleash instant insight to create a paradigm of digital transformation The successful implementation is a milestone for BYBO Dental Group s future development. It created a central and transparent IT platform to enable comprehensive functional allocation for people, finance, and materials. Moreover, it established an integrated, efficient, and unified control mechanism to significantly improve operational efficiency. Major value points include: Deploy central solution Enterprise data warehouse and data analysis solutions were built on SAP HANA to enable integrated financial data. Also, desktop and mobile access supports flexible and prompt data analytics. This significantly enhances financial management and control, thus improving productivity. Establish standard systems SAP S/4HANA helps the enterprise reimagine business models. An indicator system was established to track analytics, from strategic markers to documents. This improved system enables layer-by-layer breakdown of strategies and the formation of operational objectives, while a robust analytics system supports closed-loop management. Add value Data silos were broken; now all data can be shared. With sophisticated modeling, the value of Big Data can be better utilized for enterprise management. SAP S/4HANA can harness its power, unleash business insights, and create significant tangible benefits. Set up benchmarks Best practices provide a guarantee for information-based business growth, lay a foundation for international strategic expansion, help BYBO Dental Group become a famous leading brand at home and abroad, and stand as an emblem of digital transformation for the Chinese healthcare industry. 5 / 6

6 BYBO Dental Group Lay a solid foundation and enrich a 100-yearold company BYBO Dental Group is committed to embracing innovation. Its goal is to rapidly develop new medical services while leveraging synergies from its own breakthroughs. It will use its strategic partnership with SAP to continue to drive high-speed replication of management functions across all clinics, provide improved services to patients, and take information-based construction of medical applications to the next level in order to achieve its goal of cultivating a 100-year-old company. Studio SAP (16/08) As a driver of IoT and digital economy transformation, SAP will help BYBO Dental Group expand its applications in customer relationship management, comprehensive budget, and business intelligence and explore key innovations in and transformation of business models. The aim is to accelerate the development of responsive management, create a world-class medical value chain, and strive to become a real-time, transparent, and high-performance enterprise. 6 / 6 Picture Credit Shutterstock.com/ XiXinXing. Used with permission.

7 No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see for additional trademark information and notices. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE s or its affiliated companies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

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