Partner Certification to Operate SAP Solutions and SAP Software Environments

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1 SAP Information Sheet SAP Partner Innovation Lifecycle Services SAP Certification for Outsourcing Operations Partners Quick Facts Partner Certification to Operate SAP Solutions and SAP Software Environments

2 Quick Facts Summary SAP is offering a certification program for partners that manage customer environments in the cloud or on premise. These certifications are intended to help SAP customers identify bestin-class service providers to meet their quality, scope, and geography requirements. The program is designed for SAP partners that offer outsourcing operations services for SAP solutions and SAP software environments. Objectives Deliver outsourcing services to customers, optimizing their IT investments by maximizing availability, performance, and flexibility Gain the right skills, tools, and procedural knowledge to manage SAP software Enable customers to follow the global trend in using outsourcing services for SAP products Solution Rigorous assessment that certifies your company s expertise in delivering services to support SAP solutions and software environments Adherence to industry standards and best practices through SAP certification Continuous expert knowledge transfer by SAP Benefits Be recognized as the credible provider of outsourcing operations services for SAP solutions and environments Increase your service quality and customer satisfaction Benefit from SAP support for increasing market visibility and driving new revenue opportunities Learn more Please contact or see the SAP Outsourcing Operations Partner Guide at -guide. 2 / 4

3 Quick Facts SAP offers several certifications to cover various business needs. SAP experts will recommend one or more certifications based on your service portfolio. (Please see the figure on the next page.) The available certifications are: Hosting services Operation of SAP applications and offering of hosting packages tailored to the customer s SAP product portfolio (extensive technical SAP administration skills and experience are mandatory) SAP HANA operations services Management of solutions powered by the SAP HANA platform Mobile operations services Delivery of mobile operations services for mobile solutions from SAP Business process outsourcing (BPO) services Delivery of a full complement of BPO services based on SAP business applications Infrastructure operations services Infrastructure services portfolio tailored to SAP customers (no SAP operations services included) Application management services (AMS) Maintenance, daily operations, and ongoing functional support for SAP business applications Cloud services On-demand infrastructure and on-demand services for SAP products The certification process for SAP outsourcing operations partners includes: 1. Formal application for certification 2. Preparation for on-site audit by partner and auditor 3. On-site audit at partner location, followed by an SAP audit report After a successful audit session, SAP issues a certificate to the partner and awards permission to use the appropriate certification logo for two years. A recertification audit is mandatory every two years. 3 / 4

4 Quick Facts SAP partner certifications Cloud Hosting SAP HANA Mobile BPO Application management Infrastructure in Infrastructure Operations Services 4 / 4 Studio SAP 31015enUS (15/03)

5 No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see for additional trademark information and notices. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE s or its affiliated companies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

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