Effortless Customer Service with SAP Cloud for Service

Size: px
Start display at page:

Download "Effortless Customer Service with SAP Cloud for Service"

Transcription

1 SAP Brief SAP CRM SAP Cloud for Service Objectives Effortless Customer Service with SAP Cloud for Service

2 Discerning customers require expert service attention Discerning customers require expert service attention Today s customers are hard to please. They are value savvy, socially engaged, of widely diverse backgrounds and cultures, and better informed than ever before. Their demands are specific and uncompromising. Simply put: they know what they want, they expect you to know, and, if you don t deliver, they will look elsewhere. The SAP Cloud for Service solution can help you to better provide the service your customers demand. For these reasons, customer service has to master multiple challenges: Customers want multiple options for reaching support. Customers expect customer service to be ready to service their needs. Service agents require access to relevant information, including complete context and case history data, in order to satisfy customer requests and resolve issues swiftly. Customer service managers require insight into service center performance and customer satisfaction. Your service people are highly motivated, energized, and on top of their game, no question about it. And you know they have wanted the instant access and comprehensive contextual depth they need to provide your customers nextgeneration customer-care service. With the SAP Cloud for Service solution, they now can. 2 / 8

3 Highly motivated service agents want superior tools Highly motivated service agents want superior tools Cutting-edge features motivate and energize service agents Your service agents will love SAP Cloud for Service because it leverages the cloud to achieve unprecedented speed and flexibility. Your service agents can use multiple service channels to gain easy access to complete information that reflects the total context and history of the customer currently being served. Service managers are able to make decisions based on real-time insight into the call center s performance. The solution provides support for mobile access, which means your service force can manage service requests on-site and off-site. Your entire service staff will engage with customers and be able to share relevant knowledge with other service teams to resolve customer issues within a call for high customer satisfaction. Take customer service to a whole new level by empowering service agents to deliver exceptional customer experience effortlessly time after time. 3 / 8

4 Cutting-edge features motivate and energize service agents Highly motivated service agents want superior tools Cutting-edge features motivate and energize service agents Your service force knows what it takes to move your customer service to the next level. But today, any advance must be based on the right technology and the know-how to use that technology as it was meant to be used. SAP Cloud for Service provides both the technology and the intuitive functions that will have service agents using it expertly right away. The most widely used functions are discussed in the following sections. Ticket management Incidents can be created manually by agents and employees who have access to the system or a portal. Or incident creation can be triggered by inbound messages, a chat, an SMS, or a social media message, including Twitter, Facebook, and YouTube. All channels can identify customers based on data available from, for example, the social media profile, address, or phone number. This enables the software to create new tickets and update existing ones automatically. SAP Cloud for Service can automatically assign tasks to a ticket based on relevant attributes to help guide agents through complex processes. The solution can assign workflow rules that can generate notifications, update fields, and trigger requests for multilevel approvals based on context and time. With integration with SAP ERP Central Component, SAP Cloud for Service can create tickets directly from sales order items. 4 / 8

5 Highly motivated service agents want superior tools Cutting-edge features motivate and energize service agents Collaboration when and where needed The SAP Jam social software platform integrates with SAP Cloud for Service to serve as a knowledge base, accelerating ticket responses. You can search and share content from within agent workspaces and stay up-to-date on the latest service requests, comments, discussions, and decisions online. Or you can use the SAP Jam mobile app, which includes an integrated feed. Create groups from a service ticket to encourage the collaboration of experts to resolve issues more quickly. Use crowdsourcing, share best practices, and include your extended team including sales teams in reviews of account and service request information. Engage customers directly, or plan and prepare internal teams for customer interactions. SAP Cloud for Service searches articles in knowledge bases automatically and displays the results to the agent assigned to resolving a specific ticket. Using embedded solutionfinder functionality, service agents can search for relevant articles in a knowledge base from within a service ticket based on subject, categorization, or text analysis derived from key words and sentiment indicators. The solution proposes tickets similar to the ticket being processed, thus helping service agents resolve issues as quickly as possible, based on tickets created to handle similar issues. 5 / 8

6 Highly motivated service agents want superior tools Cutting-edge features motivate and energize service agents Continuous connection with a full-featured mobile experience With SAP Cloud for Service, you get constant, reliable support online and offline. You will be able to manage service requests from your Apple ipad anytime, anywhere. You will find you can increase productivity through access to business information in real time, collaborate with your service team on key topics, and track service performance through real-time analytics. Analytics and reporting Track real-time service performance with dashboards prebuilt into SAP Cloud for Service. Use predefined reports to track response times and handle times, priority, and trends. Take advantage of advanced analytic features such as ad hoc query analysis, real-time analysis, predictive modeling, simulations, statistical analysis, and advanced data visualization. Productivity and personalization Designed for today s service agent, SAP Cloud for Service is intuitive, supports rapid expert-level adoption, and has familiar features such as tags, flags, shelf, quick creates, and favorites. Custom fields, reports, and tiles enable service agents to personalize their experience to get even quicker access to the information they need. 6 / 8

7 The right service software gives your service team an edge The right service software gives your service team an edge Just some of the major benefits you can expect to profit from with SAP Cloud for Service include the following: Deliver a consistently meaningful user experience through easy access to complete, contextual information through multiple channels Increase customer and service agent satisfaction by equipping them with relevant customer data and updates Improve overall productivity by giving service managers real-time insight into call-center performance Increase service agent responsiveness by enabling them to manage service requests online or offline by harnessing mobile technology Improve the relevance and speed of ticket resolution by enabling service teams to share relevant knowledge and reference similar tickets With SAP Cloud for Service, you can deliver a consistent, contextual service experience effortlessly. 7 / 8

8 Objectives Summary Master complex customer service challenges with the SAP Cloud for Service solution. Your service agents are just waiting for the cuttingedge support this software will give them to respond to the uncompromising demands of today s value-savvy, socially engaged customer to make every engagement a superior customer experience. Objectives Give customers the options they want for reaching support staff Fulfill customer expectations of on demand by having your service team poised to respond immediately to customer needs Give service agents access to relevant customer information, including complete context and case history data Provide customer service managers with insight into service center performance Ticket management, with both manual and automatic ticket creation supported Channel-derived identification of customers, based on the social media profile, address, or phone number Automatic assignment of a task to a ticket based on relevant attributes to help guide agents through complex processes Collaboration features to stay up-to-date on the latest service requests and solve issues more quickly Superior, relevant customer service Energized, motivated service agents High productivity Greater insight into customer satisfaction Learn more To learn more, visit us online at 8 / 8 Studio SAP (15/09)

9 No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see for additional trademark information and notices. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE s or its affiliated companies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS

ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS SAP Hybris Solution Overview: SAP Hybris Cloud for Customer ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS The Digital customer requires companies to be one step ahead of them, be better

More information

R49 Using SAP Payment Engine for payment transactions. Process Diagram

R49 Using SAP Payment Engine for payment transactions. Process Diagram R49 Using SAP Payment Engine for payment transactions Process Diagram Purpose, Benefits, and Key Process Steps Purpose The purpose of this scenario is to show you how to check the result of payment orders

More information

Powering Content-Rich Customer Success Centers for Omnichannel Support

Powering Content-Rich Customer Success Centers for Omnichannel Support SAP Brief SAP Extensions SAP Knowledge Central by MindTouch Objectives Powering Content-Rich Customer Success Centers for Omnichannel Support Deliver knowledge when and where it s needed Deliver knowledge

More information

Partner Certification to Operate SAP Solutions and SAP Software Environments

Partner Certification to Operate SAP Solutions and SAP Software Environments SAP Information Sheet SAP Partner Innovation Lifecycle Services SAP Certification for Outsourcing Operations Partners Quick Facts Partner Certification to Operate SAP Solutions and SAP Software Environments

More information

Multi Channel Sales Order Management: Mail Order. SAP Best Practices for Retail

Multi Channel Sales Order Management: Mail Order. SAP Best Practices for Retail Multi Channel Sales Order Management: Mail Order SAP Best Practices for Retail Purpose, Benefits, and Key Process Steps Purpose Multi Channel Sales Order Management: Mail Order describes a Business-to-Consumer

More information

Cost-Effective Data Management and a Simplified Data Warehouse

Cost-Effective Data Management and a Simplified Data Warehouse SAP Information Sheet SAP Technology SAP HANA Dynamic Tiering Quick Facts Cost-Effective Data Management and a Simplified Data Warehouse Quick Facts Summary The SAP HANA dynamic tiering option helps application

More information

Resource Management for the Oil and Gas Industry

Resource Management for the Oil and Gas Industry SAP Brief SAP Business Suite SAP Workforce Scheduling and Optimization by ClickSoftware Objectives Resource Management for the Oil and Gas Industry Optimized workforce scheduling with SAP software Optimized

More information

Help Users Rapidly Adopt New Technology for a Faster Return on Investment

Help Users Rapidly Adopt New Technology for a Faster Return on Investment SAP Brief SAP Education SAP Learning Hub Objectives Help Users Rapidly Adopt New Technology for a Faster Return on Investment Encourage rapid adoption through effective user enablement Encourage rapid

More information

Price and Revenue Management - Manual Price Changes. SAP Best Practices for Retail

Price and Revenue Management - Manual Price Changes. SAP Best Practices for Retail Price and Revenue Management - Manual Price Changes SAP Best Practices for Retail Purpose, Benefits, and Key Process Steps Purpose For the creation of manual price changes via the Price Planning Workbench,

More information

Transform Audit Practices and Move Beyond Assurance

Transform Audit Practices and Move Beyond Assurance SAP Brief SAP s for Governance, Risk, and Compliance SAP Audit Management Objectives Transform Audit Practices and Move Beyond Assurance Advance along the technology curve Advance along the technology

More information

GR5 Access Request. Process Diagram

GR5 Access Request. Process Diagram GR5 Access Request Process Diagram Purpose, Benefits, and Key Process Steps Purpose This scenario uses business roles to show a new user access provisioning and also demo using simplified access request

More information

Mobile app for Android Version 1.2.x, December 2015

Mobile app for Android Version 1.2.x, December 2015 Mobile app for Android Version 1.2.x, December 2015 Introduction This app allows you to access SAP Business One, SAP s enterprise resource planning application for small businesses, anywhere and anytime.

More information

Managing Customer Relationships with SAP Business One

Managing Customer Relationships with SAP Business One SAP Brief SAP s for Small Businesses and Midsize Companies SAP Business One Objectives Managing Customer Relationships with SAP Business One Win new customers and forge better relationships Win new customers

More information

Engage Customers with Service Excellence

Engage Customers with Service Excellence SAP Brief SAP Customer Relationship Management Customer Service s Objectives Engage Customers with Service Excellence It s time to rethink customer service It s time to rethink customer service Today s

More information

Integrated Finance, Risk, and Profitability Management for Insurance

Integrated Finance, Risk, and Profitability Management for Insurance SAP Brief SAP for Insurance SAP Cost and Revenue Allocation for Financial Products Objectives Integrated Finance, Risk, and Profitability Management for Insurance Gain deep business insights Gain deep

More information

SAP HYBRIS CLOUD FOR SALES

SAP HYBRIS CLOUD FOR SALES Sell Smarter, Anytime, Anywhere SAP HYBRIS CLOUD FOR SALES Selling today is more complex than ever. You need to know your customer s unique challenges, their industry, what they like and how to help them

More information

Empowering Teams and Departments with Agile Visualizations

Empowering Teams and Departments with Agile Visualizations SAP Brief SAP Lumira, Edge Edition Objectives Empowering Teams and Departments with Agile Visualizations A data visualization solution for teams and departments A data visualization solution for teams

More information

K88 - Additional Business Operations for Loans. Process Diagram

K88 - Additional Business Operations for Loans. Process Diagram K88 - Additional Business Operations for Loans Process Diagram K88 Additional Business Operations for Loans Payment Plan Change SAP UI/ A Financial Services ->Account Management -> Periodic Tasks -> Communication

More information

K75 SAP Payment Engine for Credit transfer (SWIFT & SEPA) Process Diagram

K75 SAP Payment Engine for Credit transfer (SWIFT & SEPA) Process Diagram K75 SAP Payment Engine for Credit transfer (SWIFT & SEPA) Process Diagram Purpose, Benefits, and Key Process Steps Purpose The purpose of this scenario is to describe and / or support testing of the entire

More information

SAP Learning Hub: Your Competitive Advantage for a Career in SAP Solutions

SAP Learning Hub: Your Competitive Advantage for a Career in SAP Solutions Frequently Asked Questions SAP Learning Hub, Student Edition SAP Learning Hub: Your Competitive Advantage for a Career in SAP Solutions SAP edition, offers a range of educational content tailored to the

More information

SuccessFactors Global Human Capital Management (HCM) Academy and Admin Training Schedule (Q3 Q4 2014)

SuccessFactors Global Human Capital Management (HCM) Academy and Admin Training Schedule (Q3 Q4 2014) SuccessFactors Global Human Capital Management (HCM) Academy and Admin Training Schedule (Q3 Q4 2014) The SuccessFactors Global HCM Training Schedule makes it easier to locate and enroll in the training

More information

How to Import Contacts from Google.

How to Import Contacts from Google. How-To Guide SAP Digital for Customer Engagement Document Version: 1.0-2015-09-22 How to Import Contacts from Google. How to import contacts from Google Document History Document Version Description 1.0

More information

Streamline Processes and Gain Business Insights in the Cloud

Streamline Processes and Gain Business Insights in the Cloud SAP Brief SAP s for Small Businesses and Midsize Companies SAP Business One Cloud Objectives Streamline Processes and Gain Business Insights in the Cloud Drive profitable growth affordably and without

More information

Visualization Starter Pack from SAP Overview Enabling Self-Service Data Exploration and Visualization

Visualization Starter Pack from SAP Overview Enabling Self-Service Data Exploration and Visualization Business Intelligence Visualization Starter Pack from SAP Overview Enabling Self-Service Data Exploration and Visualization In today s environment, almost every corporation has to work with enormous data

More information

Mobile app for ios Version 1.11.x, December 2015

Mobile app for ios Version 1.11.x, December 2015 Mobile app for ios Version 1.11.x, December 2015 Introduction This app allows you to access SAP Business One, SAP s enterprise resource planning application for small businesses, anywhere and anytime.

More information

SM250 IT Service Management Configuration

SM250 IT Service Management Configuration SM250 IT Service Management Configuration. COURSE OUTLINE Course Version: 16 Course Duration: 4 Day(s) SAP Copyrights and Trademarks 2016 SAP SE or an SAP affiliate company. All rights reserved. No part

More information

SAP Mobile Services Enterprise Knowledgebase Overview and Access Guide

SAP Mobile Services Enterprise Knowledgebase Overview and Access Guide SAP Mobile Services Enterprise Knowledgebase Overview and Access Guide TABLE OF CONTENTS INTRODUCTION... 3 Enterprise Knowledgebase... 3 SAP Mobile Services Community... 3 Feedback... 3 ACCESSING THE ENTERPRIS

More information

Use Your Contact Center to Build a Better Customer Experience

Use Your Contact Center to Build a Better Customer Experience SAP Brief SAP Customer Relationship Management SAP Contact Center Objectives Use Your Contact Center to Build a Better Customer Experience Engage your customers across all points of contact Engage your

More information

Aditro: Increasing Contact Center Efficiency for Improved Customer Satisfaction

Aditro: Increasing Contact Center Efficiency for Improved Customer Satisfaction 2015 SAP SE or an SAP affiliate company. All rights reserved. Aditro: Increasing Contact Center Efficiency for Improved Customer Satisfaction Company Aditro Headquarters Sundbyberg, Sweden Industry, products,

More information

Increase Your Speed and Flexibility with a Managed Cloud Deployment of SAP Software

Increase Your Speed and Flexibility with a Managed Cloud Deployment of SAP Software Partner Managed Cloud Increase Your Speed and Flexibility with a Managed Cloud Deployment of SAP Software Implement the most current version of world-class SAP software faster without the dedicated staffing

More information

Elevate Your Customer Engagement Strategy with Cloud Services

Elevate Your Customer Engagement Strategy with Cloud Services SAP Brief SAP Services Cloud Services for Customer Relations Objectives Elevate Your Customer Engagement Strategy with Cloud Services Win over today s empowered customers Win over today s empowered customers

More information

Your Intelligent POS Solution: User-Friendly with Expert Analysis

Your Intelligent POS Solution: User-Friendly with Expert Analysis Overview SAP Customer Checkout with SAP Business One Challenges Your Intelligent POS : User-Friendly with Expert Analysis Central Overview of Sales Data Central Overview of Sales Data Cash and card payments,

More information

Discover, Cleanse, and Integrate Enterprise Data with SAP Data Services Software

Discover, Cleanse, and Integrate Enterprise Data with SAP Data Services Software SAP Brief SAP s for Enterprise Information Management Objectives SAP Data Services Discover, Cleanse, and Integrate Enterprise Data with SAP Data Services Software Step up to true enterprise information

More information

Simplify Field Service Management with SAP Solutions

Simplify Field Service Management with SAP Solutions SAP Solution in Detail SAP Service and Support Field Service Management Solutions Simplify Field Service Management with SAP Solutions Table of Contents 3 Quick Facts 4 Resolve Service Issues While Developing

More information

Adopt New SAP Software and Technology Early and Win

Adopt New SAP Software and Technology Early and Win SAP Brief SAP Service and Support SAP Early Adopter Care Objectives Adopt New SAP Software and Technology Early and Win Get a head start on innovation Get a head start on innovation Success in today s

More information

Formulate Winning Sales and Operations Strategies Through Integrated Planning

Formulate Winning Sales and Operations Strategies Through Integrated Planning SAP Brief SAP Supply Chain Management SAP Sales and Operations Planning Objectives Formulate Winning Sales and Operations Strategies Through Integrated Planning Keep pace with rapidly changing market conditions

More information

Drive Retail Sales and Enhance Loyalty by Streamlining Your Contact Center

Drive Retail Sales and Enhance Loyalty by Streamlining Your Contact Center SAP Brief SAP Customer Relationship Management SAP Contact Center Objectives Drive Retail Sales and Enhance Loyalty by Streamlining Your Contact Center Create a better retail experience across multiple

More information

Engage Your Customers Through the Power and Reach of Mobile

Engage Your Customers Through the Power and Reach of Mobile SAP Brief SAP Mobile Services SAP Engagement 365 Objectives Engage Your Customers Through the Power and Reach of Mobile Build relationships with customers via their mobile devices Build relationships with

More information

Build Better Social Relationships and Realize Better Results

Build Better Social Relationships and Realize Better Results SAP Brief Adobe Marketing s from SAP Adobe Social from SAP Objectives Build Better Social Relationships and Realize Better Results Develop relationships that work for you and your customers Develop relationships

More information

Optimize Application Performance and Enhance the Customer Experience

Optimize Application Performance and Enhance the Customer Experience SAP Brief Extensions SAP Extended Diagnostics by CA Objectives Optimize Application Performance and Enhance the Customer Experience Understanding the impact of application performance Understanding the

More information

Design the Future of Your Human Resources with SuccessFactors Solutions

Design the Future of Your Human Resources with SuccessFactors Solutions SAP Brief SAP Consulting Business Transformation Services Objectives Design the Future of Your Human Resources with SuccessFactors s Designing future processes for your global workforce Designing future

More information

Financial Management with SAP Business One

Financial Management with SAP Business One SAP Product Brief SAP SME s SAP Business One Objectives Financial Management with SAP Business One Integrated, comprehensive financial management Integrated, comprehensive financial management As your

More information

Managing Procurement with SAP Business One

Managing Procurement with SAP Business One SAP Product Brief SAP s for Small Businesses and Midsize Companies SAP Business One Objectives Managing Procurement with SAP Business One Integrate optimized procurement with the entire business Integrate

More information

FA7 - Time Management: Attendances/Absences/Overtime/Hajj Leave. Process Diagram

FA7 - Time Management: Attendances/Absences/Overtime/Hajj Leave. Process Diagram FA7 - Time Management: Attendances/Absences/Overtime/Hajj Leave Process iagram SAP ERP + RENEWAL Process Non-SAP Employee SAP ERP + RENEWAL (Personnel Administration) Organizational Management FA7 - Time

More information

Mobile app for ios Version 1.10.x, August 2014

Mobile app for ios Version 1.10.x, August 2014 Mobile app for ios Version 1.10.x, August 2014 Introduction This app allows you to access SAP Business One, SAP s enterprise resource planning application for small businesses, anywhere and anytime. Managers,

More information

Leverage the Internet of Things to Transform Maintenance and Service Operations

Leverage the Internet of Things to Transform Maintenance and Service Operations SAP Brief SAP s for the Internet of Things SAP Predictive Maintenance and Service SAP Enterprise Asset Management Objectives Leverage the Internet of Things to Transform Maintenance and Service Operations

More information

SAP Solution Manager: The IT Solution from SAP for IT Service Management and More

SAP Solution Manager: The IT Solution from SAP for IT Service Management and More SAP Solution Manager SAP Solution Manager: The IT Solution from SAP for IT Service Management and More Table of Contents 2 SAP Solution Manager A Fully Scalable IT Platform 3 Supporting 15 Certified ITIL

More information

Warehouse and Production Management with SAP Business One

Warehouse and Production Management with SAP Business One SAP Product Brief SAP s for Small Businesses and Midsize Companies SAP Business One Objectives Warehouse and Production Management with SAP Business One Real-time inventory and production management Real-time

More information

Improve Field Service Performance with Augmented Reality Software and Smart Glasses

Improve Field Service Performance with Augmented Reality Software and Smart Glasses SAP Brief SAP Enterprise Asset Management SAP AR Service Technician Objectives Improve Field Service Performance with Augmented Reality Software and Smart Glasses Reduce workers reliance on cumbersome

More information

Greater Continuity, Consistency, and Timeliness with Business Process Automation

Greater Continuity, Consistency, and Timeliness with Business Process Automation SAP Brief Extensions SAP Business Process Automation by Redwood Objectives Greater Continuity, Consistency, and Timeliness with Business Process Automation Streamline critical enterprise processes Streamline

More information

GENBAND: Transforming the Customer Experience with SAP HANA Cloud Platform

GENBAND: Transforming the Customer Experience with SAP HANA Cloud Platform GENBAND: Transforming the Customer Experience with SAP HANA Cloud Platform GENBAND is a global leader in software-based, real-time communications solutions for the world s largest communications service

More information

Deliver Community-Powered Commerce to Optimize Revenue

Deliver Community-Powered Commerce to Optimize Revenue SAP Brief SAP Jam SAP Jam Communities Objectives Deliver Community-Powered Commerce to Optimize Revenue Drive revenue with community content optimized for commerce Drive revenue with community content

More information

SAP User Experience Strategy & Design Services

SAP User Experience Strategy & Design Services SAP User Experience Strategy & Design Services SAP Enterprise Support Info Day, Lausanne (Switzerland) September 3, 2014 Alexander Daum, Support Architect User Experience, SAP Active Global Support Disclaimer

More information

PSM-PPM Integration SAP Product Structure Management

PSM-PPM Integration SAP Product Structure Management PSM-PPM Integration SAP Product Structure Management A PLM Consulting Solution PSM PPM Integration The PLM Consulting Solution PSM-PPM Integration integrates the display and management of PPM objects (e.g.:

More information

Integrated solution for subsidiaries, suppliers and franchises powered by SAP HANA

Integrated solution for subsidiaries, suppliers and franchises powered by SAP HANA Integrated solution for subsidiaries, suppliers and franchises powered by SAP HANA Csaba Balázs Channel Enablement & Solution Expert SAP Business One SAP Global SME Business Unit 21.Oct.2014 Public What

More information

Content Management for SAP Business Suite powered by SAP HANA

Content Management for SAP Business Suite powered by SAP HANA SAP Brief Extensions SAP Extended Enterprise Content Management by OpenText Objectives Content Management for SAP Business Suite powered by SAP HANA Link all types of content to workflows and processes

More information

SAP: Investing in Your People is Investing in the Workforce of the Future

SAP: Investing in Your People is Investing in the Workforce of the Future 2015 SAP SE or an SAP affiliate company. All rights reserved. SAP: Investing in Your People is Investing in the Workforce of the Future People are very important at SAP SE. So when one of the world s largest

More information

The Edge Editions of SAP InfiniteInsight Overview

The Edge Editions of SAP InfiniteInsight Overview Analytics Solutions from SAP The Edge Editions of SAP InfiniteInsight Overview Enabling Predictive Insights with Mouse Clicks, Not Computer Code Table of Contents 3 The Case for Predictive Analysis 5 Fast

More information

Power Smart Business Operations with Real-Time Process Intelligence

Power Smart Business Operations with Real-Time Process Intelligence SAP Brief SAP Business Suite SAP Operational Process Intelligence Powered by SAP HANA Objectives Power Smart Business Operations with Real-Time Process Intelligence Gain visibility into processes and data

More information

Accelerate Time to Value and Innovation Through Complete Contract Management

Accelerate Time to Value and Innovation Through Complete Contract Management SAP Brief Ariba s Ariba Contract Management Objectives Accelerate Time to Value and Innovation Through Complete Contract Management Objectives Drive spend compliance across all contract types Drive spend

More information

Gain Contextual Awareness for a Smarter Digital Enterprise with SAP HANA Vora

Gain Contextual Awareness for a Smarter Digital Enterprise with SAP HANA Vora SAP Brief SAP Technology SAP HANA Vora Objectives Gain Contextual Awareness for a Smarter Digital Enterprise with SAP HANA Vora Bridge the divide between enterprise data and Big Data Bridge the divide

More information

SAP Business One mobile app for Android Version 1.0.x November 2013

SAP Business One mobile app for Android Version 1.0.x November 2013 SAP Business One mobile app for Android Version 1.0.x November 2013 Legal disclaimer The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission

More information

Centralize Supplier Information and Manage Performance

Centralize Supplier Information and Manage Performance SAP Brief Ariba s Ariba Supplier Information and Performance Management Objectives Centralize Supplier Information and Manage Performance Get the most value from your suppliers Get the most value from

More information

SAP S/4HANA Embedded Analytics

SAP S/4HANA Embedded Analytics Frequently Asked Questions November 2015, Version 1 EXTERNAL SAP S/4HANA Embedded Analytics The purpose of this document is to provide an external audience with a selection of frequently asked questions

More information

Transform Your Customer Service by Delighting Customers Through Social Media

Transform Your Customer Service by Delighting Customers Through Social Media SAP Brief SAP Technology SAP Social OnDemand Objectives Transform Your Customer Service by Delighting Customers Through Social Media Customer service IS the new marketing paradigm Customer service IS the

More information

Mobile app for Android Version 1.0.x, January 2014

Mobile app for Android Version 1.0.x, January 2014 Mobile app for Android Version 1.0.x, January 2014 Legal disclaimer The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This

More information

Week 1 Unit 2: What Is SAP Business Suite?

Week 1 Unit 2: What Is SAP Business Suite? Week 1 Unit 2: What Is Business Suite? Description and Value Proposition at a Glance Business Suite Fully integrated suite Supports the core business processes of an enterprise Role-based user experiences

More information

Simplify and Secure Cloud Access to Critical Business Data

Simplify and Secure Cloud Access to Critical Business Data SAP Brief SAP Technology SAP Cloud Identity Objectives Simplify and Secure Cloud Access to Critical Business Data Gain simplicity and security in a single cloud solution Gain simplicity and security in

More information

Build an Advanced Incentive- Compensation Program That Meets Today s Sales Goals

Build an Advanced Incentive- Compensation Program That Meets Today s Sales Goals SAP Brief SAP Extensions SAP Incentive Administration by Vistex Objectives Build an Advanced Incentive- Compensation Program That Meets Today s Sales Goals Take advantage of new approaches for today s

More information

Keep Enterprise Assets Productive with Effective Master Data Governance

Keep Enterprise Assets Productive with Effective Master Data Governance SAP Brief SAP s for Enterprise Information Management SAP Master Data Governance, Enterprise Asset Management Extension by Utopia Objectives Keep Enterprise Assets Productive with Effective Master Data

More information

Run Better in Weeks to Address Current and Future Business Needs

Run Better in Weeks to Address Current and Future Business Needs SAP Brief SAP Rapid Deployment s Objectives Run Better in Weeks to Address Current and Future Business Needs Accelerate your time to value Accelerate your time to value Meeting core business objectives

More information

Learning Without Limits

Learning Without Limits SAP Brief SAP Education SAP Learning Hub, Professional Edition Objectives Learning Without Limits Maximize the value of SAP software Maximize the value of SAP software The more you or your organization

More information

SAP Best Practices Availability and Download Information for SAP Customers and SAP Partners. Prepackaged Industry & Cross-Industry Know-How

SAP Best Practices Availability and Download Information for SAP Customers and SAP Partners. Prepackaged Industry & Cross-Industry Know-How SAP Best Practices Availability and Download Information for SAP Customers and SAP Partners Prepackaged Industry & Cross-Industry Know-How Contents 1. Availability of SAP Best Practices 2. Downloading

More information

Automotive Consulting Solution. Tolerance Check incoming Delivery/JIT Delivery Schedules

Automotive Consulting Solution. Tolerance Check incoming Delivery/JIT Delivery Schedules Automotive Consulting Solution Tolerance Check incoming Delivery/JIT Delivery Schedules Agenda 1. Benefit for the Customer 2. Description of the Function 3. The Function in the System 4. Technical Information

More information

Automotive Consulting Solution. CHEP - EDI- Container Data

Automotive Consulting Solution. CHEP - EDI- Container Data Automotive Consulting Solution CHEP - EDI- Container Data Agenda 1. Benefit for the Customer 2. Description of the Function 3. The Function in the System 4. Technical Information 2 Customer Benefit Solution

More information

Build Your Brand and Increase Revenue Through Digital Channels

Build Your Brand and Increase Revenue Through Digital Channels SAP Brief Adobe Experience Manager from SAP Adobe Target from SAP Adobe Analytics from SAP Objectives Build Your Brand and Increase Revenue Through Digital Channels Engage customers with personalized content

More information

Cut Costs and Improve Agility by Simplifying and Automating Common System Administration Tasks

Cut Costs and Improve Agility by Simplifying and Automating Common System Administration Tasks SAP Brief Objectives Cut Costs and Improve Agility by Simplifying and Automating Common System Administration Tasks Simplify management of SAP software landscapes Simplify management of SAP software landscapes

More information

SAP University Alliances

SAP University Alliances SAP University Alliances Jump-Start Your Future with SAP Experience SAP in the Classroom and Become SAP Certified Join Next-Generation Consulting Projects Innovate the Future with Crowdsourcing Projects

More information

TAKISADA-OSAKA: Facilitating Sales, Speeding Delivery, and Improving Service with SAP Mobile Platform

TAKISADA-OSAKA: Facilitating Sales, Speeding Delivery, and Improving Service with SAP Mobile Platform TAKISADA-OSAKA: Facilitating Sales, Speeding Delivery, and Improving Service with SAP Mobile Platform One of Japan s leading textile wholesale distributors, TAKISADA-OSAKA CO., LTD. has been expanding

More information

Get Invoice Processing That s Ready for the Digital Economy and Your IT Landscape

Get Invoice Processing That s Ready for the Digital Economy and Your IT Landscape SAP Brief SAP Extensions SAP Invoice Management by OpenText Objectives Get Invoice Processing That s Ready for the Digital Economy and Your IT Landscape Get ready for a new approach to invoice processing

More information

Streamline the Processing of All Your Invoices

Streamline the Processing of All Your Invoices SAP Brief SAP Ariba s Ariba Invoice Professional Objectives Streamline the Processing of All Your Invoices Invoice capture and workflow for accounts payable excellence Invoice capture and workflow for

More information

SAP Solution Overview: SAP Cloud for Sales Sell Smarter and Engage to Win with SAP Cloud for Sales

SAP Solution Overview: SAP Cloud for Sales Sell Smarter and Engage to Win with SAP Cloud for Sales SAP Solution Overview: SAP Cloud for Sales Sell Smarter and Engage to Win with SAP Cloud for Sales SAP Cloud for Sales 1 Selling today is more complex than ever. You need to know your customer s unique

More information

Driving Customer Value leveraging SAP s strategy for the Internet of Things Internet of Things Technology Forum Frankfurt

Driving Customer Value leveraging SAP s strategy for the Internet of Things Internet of Things Technology Forum Frankfurt Driving Customer Value leveraging SAP s strategy for the Internet of Things Internet of Things Technology Forum Frankfurt Sindhu Gangadharan VP & Head of Product Management SAP HCI, PI & FSN Personalized

More information

Automotive Consulting Solution. Warranty Management - Claim Copier

Automotive Consulting Solution. Warranty Management - Claim Copier Automotive Consulting Solution Warranty Management - Claim Copier Agenda 1. Benefit for the Customer 2. Description of the Function 3. The Function in the System 4. Technical Information 2 Customer Benefit

More information

Information Technology Meets Operational Technology in the Internet of Things

Information Technology Meets Operational Technology in the Internet of Things SAP Brief SAP Extensions SAP HANA IoT Connector by OSIsoft Objectives Information Technology Meets Operational Technology in the Internet of Things Reimagine your entire business Reimagine your entire

More information

Automate Complex Pay Rules While Streamlining Time and Attendance Management

Automate Complex Pay Rules While Streamlining Time and Attendance Management SAP Brief SAP Extensions SAP Time and Attendance Management by WorkForce Software Objectives Automate Complex Pay Rules While Streamlining Time and Attendance Management Gaining real-time insights to help

More information

Downport to SAP GUI for documents Access Control Management

Downport to SAP GUI for documents Access Control Management Access Control Management A PLM Consulting Solution Public The PLM Consulting Solution Downport to SAP GUI for documents streamlines the process of managing project authorizations based on SAP PLM 7 Access

More information

Sun Communities: Reducing Manual Processes for New Hires by 97% Using SuccessFactors Onboarding

Sun Communities: Reducing Manual Processes for New Hires by 97% Using SuccessFactors Onboarding 2015 SAP SE or an SAP affiliate company. All rights reserved. Sun Communities: Reducing Manual Processes for New Hires by 97% Using SuccessFactors Onboarding From coast to coast, Sun Communities offers

More information

Complementary Demo Guide

Complementary Demo Guide Complementary Demo Guide Lockbox Payment Process SAP Business ByDesign SAP Business ByDesign Global August 15, 2014 SAP Cloud Reference Systems Table of Content 1 About this Document... 3 1.1 Purpose...

More information

Create and Distribute Rich Media for Optimized, Omnichannel Customer Engagement

Create and Distribute Rich Media for Optimized, Omnichannel Customer Engagement SAP Brief SAP Customer Relationship Management SAP Digital Asset Management by OpenText Objectives Create and Distribute Rich Media for Optimized, Omnichannel Customer Engagement Make the most of your

More information

EIS Reorder Point Planning

EIS Reorder Point Planning EIS Reorder Point Planning Reorder Point Planning Reorder point (ROP) planning is a consumption-based MRP procedure Order / Production is triggered when the total amount of on-hand and on-order stock falls

More information

SAP Business One mobile app for ios. Version 1.9.x September 2013

SAP Business One mobile app for ios. Version 1.9.x September 2013 SAP Business One mobile app for ios Version 1.9.x September 2013 Legal disclaimer The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission

More information

SAP Best Practices for SAP Mobile Secure Cloud Configuration March 2015

SAP Best Practices for SAP Mobile Secure Cloud Configuration March 2015 SAP Best Practices for SAP Mobile Secure Cloud Configuration March 2015 2014 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any

More information

Textile Rubber and Chemical Company: Driving Cost Savings with SAP Business Suite powered by SAP HANA

Textile Rubber and Chemical Company: Driving Cost Savings with SAP Business Suite powered by SAP HANA 2015 SAP SE or an SAP affiliate company. All rights reserved. Textile Rubber and Chemical Company: Driving Cost Savings with SAP Business Suite powered by SAP HANA To consolidate and integrate key business

More information

Quality Data in Record Time with SAP Information Steward Accelerator

Quality Data in Record Time with SAP Information Steward Accelerator SAP Brief SAP Extensions SAP Information Steward Accelerator by BackOffice Associates Objectives Quality Data in Record Time with SAP Information Steward Accelerator Find your way out of the data quality

More information

Protect Your Customers and Brands with Multichannel Two-Factor Authentication

Protect Your Customers and Brands with Multichannel Two-Factor Authentication SAP Brief Mobile Services from SAP SAP Authentication 365 Objectives Protect Your Customers and Brands with Multichannel Two-Factor Authentication Protecting your most valuable asset your customers Protecting

More information

Reduce Costs and Improve Materials Management with Mobile Technology

Reduce Costs and Improve Materials Management with Mobile Technology SAP Brief SAP Enterprise Asset Management SAP Inventory Manager for Maximo Objectives Reduce Costs and Improve Materials Management with Mobile Technology Streamline inventory processes for better asset

More information

Patient Relationship Management

Patient Relationship Management Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information

More information

In-Store Merchandise and Inventory Management. SAP Best Practices for Retail

In-Store Merchandise and Inventory Management. SAP Best Practices for Retail In-Store Merchandise and Inventory Management SAP Best Practices for Retail Purpose, Benefits, and Key Process Steps Purpose These components of the SAPECC Retail System are used in the store. Together

More information

Automotive Consulting Solution. Print forms for the Sales and Distribution process: 2D Barcode Material Tag

Automotive Consulting Solution. Print forms for the Sales and Distribution process: 2D Barcode Material Tag Automotive Consulting Solution Print forms for the Sales and Distribution process: 2D Barcode Material Tag Agenda 1. Benefit for the Customer 2. Description of the Function 3. The Function in the System

More information