Frequently Asked Questions

Transcription

1 Frequently Asked Questions What is GearSync? GearSync is a computer application that allows your Humana Gear Pedometer to send data to Humana fit and HumanaVitality. It s free to download and will automatically run when you turn on your computer. How do I Install GearSync? Go to to Workouts>My Workouts and click the Register button on the top- right of the screen

2 The Registration Tool will pop up and start the process. Follow the steps on the screen to complete registration of your Humana Gear Pedometer. For PC:

3 For Mac

4 Please note: Mac users using Firefox or Google Chrome internet browsers may see the following messages prior to step two of the registration process outlined above. To continue with the registration of your Humana G1.0 or G2.0 pedometer Firefox users should select OK and Google Chrome users should select Launch Application. Which HumanaGear pedometer is best for me? G1.0 or G2.0? The HumanaGear 1.0 is the less expensive pedometer and provides an acceptable accuracy of steps counted. The HumanaGear 2.0 is a slightly more expensive pedometer featuring the following additional benefits: thin, sleek appearance built in accelerometer additional modes (includes average speed) built in USB, no cords! more accurate step counting ( thus often lower) than the G1.0 ability to wear in pocket Note: wearing the pedometer in a tight pocket could sometimes cause the step count to reset due to accidental push of the Adj button. Don t be alarmed though, all your steps are still retained and will show upon downloading to Humana fit. When I click the Download button nothing happens. What s wrong? First, be sure you ve reviewed and approved the Terms & Conditions. If you don t approve them with a checkmark, the Download button won t be active to allow you to start the process. Also, make sure you have a strong Internet connection and try again. If this doesn t work, try closing the registration window and select the Registration button again. If you keep having trouble and you are a Humana Vitality member, contact pedometer-support@humana.com.

5 I plugged in the pedometer after I downloaded GearSync, but nothing happens. What should I do? Try disconnecting your pedometer from the USB port and plugging it back in. Check that the plastic battery tab is removed and the pedometer s LCD display is working. Finally, try a different USB port on your computer. If you keep having trouble and you are a Humana Vitality member, contact pedometer-support@humana.com. My mileage appears to be incorrect on Humana fit. What s wrong? More than likely, nothing is wrong. Your mileage is an estimate based on the number of steps you ve taken and how quickly each step was taken. Mileage may vary depending on whether you re walking or running. Can I use my Humana Vitality log-in information to log into Humana fit? Yes, but only if you register for Humana fit within your HumanaVitality account. You ll find that option within the Dashboard area on this page: Get Healthy > Fitness & Exercise > Fitness Devices. I already have GearSync; do I really need to download it again? Maybe. You ll need the most up to date software to connect your pedometer to the website. Upgrading is easy. Just plug your Humana Gear Pedometer into your computer and it will automatically send you to the upgrade page. If this doesn t occur, go to your Humana fit My Workouts page and select Manage My Pedometer. Once the window opens, click the Download button. The Registration Tool will check your version and prompt you to upgrade. Is Humana fit free to use? Humana fit is a free service, however you can choose from several premium memberships that offer extra features. Check them out here. How does my smart phone app work with my Humana Gear Pedometer? If you have a smart phone, you can access Humana fit using the app or the website to look at your step count workouts. Can I access this site on my smart phone without downloading the Humana fit app? Yes, you can access the site on your mobile browser. For the best experience, download the free Humana fit app for iphone, Android and Blackberry. To view your steps on the Humana fit app on your smart phone, select Training. There you can view your most recent workouts, including step uploads.

6 I have a new pedometer. How do I register it and make sure it s connected to my HumanaVitality account. First make sure you have a Humana fit account set up and synced with your HumanaVitality account. Get Humana fit Make sure you have a Humana fit account synced to your HumanaVitality account. Log in to your secure Humana.com account. Click the HumanaVitality tab, scroll down, and click Health Assessment. Go to Get Healthy > Fitness & Exercise > Fitness Devices. Go to the Humana fit area and create an account or sync your existing accounts. Register your pedometer. You ll see a success message after completion. Now register your Pedometer Using your PC s Internet browser, go to Humanafit.com and log in to your account. Got to Workouts > My Workouts and click the Register button next to the Humana Pedometer picture. Follow the steps to register your Pedometer. How do I upload my steps on a computer other than the one I used to register my pedometer? From the My Workouts page on Humana fit click the Manage My Pedometer button under Humana Pedometer.

7 Select the Download button from the pop-up window and follow the prompts. How do my steps earn Vitality Points? Be sure you have a Humana fit account and a HumanaVitality account and be sure they re synced. Click the HumanaVitality tab on secure Humana.com site. Scroll down and click View My Dashboard. Go to Get Healthy > Fitness & Exercise > Fitness Devices. Go to the Humana fit area and create an account or sync your existing accounts. You ll see a success message after completion. Can I use my pedometer with my Apple Macintosh computer? Yes. The Humana Gear Pedometer is designed to work with both the Windows-based PCs and Apple Macintosh. See below for system requirements. Mac, IBM or compatible PC OS 10.6, OS 10.7, Windows XP, Vista, Windows 7 USB 1.1 or greater Microsoft Internet Explorer 7 and above, Safari (or compatible browser Internet connection

8 I already registered a pedometer on my Humana fit account, but I had to get a replacement pedometer. What do I do now? From the My Workouts page on Humana fit click the Manage My Pedometer button under Humana Pedometer. Select Replace pedometer from the pop-up window and follow the prompts.

9 You ll see a Success pop-up window confirming your replacement. How do I unregister my pedometer? From the My Workouts page on Humana fit click the Manage My Pedometer button under Humana Pedometer.

10 Select Unregister from the pop-up window and follow the prompts. The Upload and Manage My Pedometer buttons will be replaced by the original Register button confirming that you ve completed the unregister process. How do I give my pedometer to someone else? Before you can give your pedometer to someone else, you must first unregister the pedometer. Please follow the unregister steps listed above.

11 Does it hurt my Humana Gear Pedometer to keep it connected to my computer with the USB cord? Yes. You should only connect your pedometer to upload your steps to Humana fit. When your upload is complete, unplug the pedometer. Leaving the Pedometer connected to your computer can drain electricity from the pedometer and reduce the life of the battery. Why has my pedometer stopped counting steps? It s important to regularly upload the data from your pedometer to the website. If you don t regularly upload your steps, the pedometer memory will become too full and stop recording. If you notice that the LCD display has stopped counting your steps, it s a warning that the memory is nearly full and you should upload the current data as soon as possible. It is suggested you upload your pedometer at least every seven to fourteen days. Why aren t my steps accurate? The pedometer detects your hip movement when you walk, so it must be positioned correctly. It needs to be tight against your body and vertically lined up with your knee when standing. If you re wearing it at the waist, please make sure it s located between your navel and hip and that it isn t slanted forward or tilted. Here s how to check that you re wearing your pedometer properly: Note how many steps your pedometer currently displays on its LCD screen Walking normally, take 25 steps and then stop Check that your pedometer has added at least 25 steps. There could be more than 25. Just stopping and removing the pedometer may increase the number of steps. If the pedometer didn't add at least 25 steps, try moving it either towards your navel or your hip. Then repeat first three steps above. If you re cycling, the best location for your pedometer is on your shoe. Why is my pedometer LCD display faint? It appears to be broken. The pedometer battery may be weakening. If your pedometer battery is more than 6-10 months old depending on usage you may need to replace the CR2032 battery.

12 Remove the round blue battery cover using a small screwdriver or fingernail. Slide the bar holding the battery aside. Now you can remove the battery and replace it with the new one. Slide the holding bar back in place. Be sure the + side of the battery faces up. Otherwise the pedometer will not function.